NATIONAL INSTITUTE OF TRANSPORT

DEPARTMENT OF BUSINESS AND ENTREPRENEURSHIP STUDIES

PROGRAME : HDMPR
REG NO. : NIT/BPLM/2020/1319
STUDENT NAME : SAMWEL NG'OMANGE MUSSA
LECTURE NAME :. ERNEST MAPUNDA
MODULE NAME. : BUSINESS COMMUNICATION SKILLS AND REPORT WRITING
MODULE CODE. :. BMU 0701
TASK. :. INDIVIDUAL ASSIGNMENT
STREAM. :. B
ACADEMIC YEAR : 2020/2021
SEMESTER. :. ONE
SUBMISSION DATE. : 21 December 2020

Questions.

1.what is communication ?

2.Types of communication ?

3.(a)what is the communication process ?

(b)stages of communication process ?

4.Remedies to communication barriers ?

1
1. Communication,Refers to the transfer of information or messages from one place to another
or from one person to another but the information transfered must be understandable to the
receiver .Three things are most important and essential in any communication process they are
Sender, Receiver and the Channel (medium).The Sender is encoding the messages in any form like
voice, written or any signs. So they often called as Encoder. The Receiver is decoding the message
from the sender to understand the message. So they often called as Decoder.Channel: Any
message or Information needs some channel or a medium. Example: television is an audio visual
medium which decode the electronic signals into an audio-visual to the audience.so the
communication involves both sending and receiving of the information.
Developing your communication skills can help all aspects of your life, from your
professional life to social gatherings and everything in between. The ability to communicate
information accurately, clearly and as intended, is a vital life skill and something that should not be
overlooked. It’s never too late to work on your communication skills and by improving your life
quality. In order to communicate effectively with someone, you don’t have to like them or agree with
their ideas, values, or opinions.

However, you do need to set aside your judgment and withhold blame and criticism in order
to fully understand a person. The most difficult communication, when successfully executed, can lead
to the most unlikely and profound connection with someone. Adjust your nonverbal signals according
to the context. The tone of your voice, for example, should be different when you’re addressing a
child than when you’re addressing a group of adults. Similarly, take into account the emotional state
and cultural background of the person you’re interacting,be aware of individual differences. People
from different countries and cultures tend to use different nonverbal communication gestures, so it’s
important to take age, culture, religion, gender, and emotional state into account when reading body
language signals. clearly and don’t mumble. Pronounce your words correctly. People will judge your
competency through your vocabulary. Use the right words. If you’re not sure of the meaning of a
word, don’t use it.Slow your speech down.

People will perceive you as nervous and unsure of yourself if you talk fast. Develop your
voice. A high or whiny voice is not perceived to be one of authority. Begin doing exercises to lower the
pitch of your voice. Animate your voice. Avoid a monotone and use dynamics. Your pitch should raise
and lower periodically. Use appropriate volume. Use a volume that is appropriate for the setting.
Speak more softly when you are alone and close. Speak louder when you are speaking to larger
groups or across larger spaces.Effective communication can improve relationships at home, work, and
in social situations by deepening your connections to others and improving teamwork, decision-
making, and problem solving. It enables you to communicate even negative or difficult messages
without creating conflict or destroying trust.

Finally ,Effective communication combines a set of skills including nonverbal

communication, attentive listening, the ability to manage stress in the moment, and the capacity to
recognize and understand your own emotions and those of the person you’re communicating with.

2
2. Communication is the act of expressing (or transmitting) ideas, information, knowledge,
thoughts, and feelings, as well as understanding what is expressed by others.so the communication
depending to the sender , channel Wich is the medium of transmission and the receiver whom
interpret the messages and respond the information given . The followings are the types of
communication which are-:Types of communication based on channels and type of communication
based on purpose

By starting with the type of communication based on channel it involves two elements which
are verbal communication and non verbal communication .verbal communication the message is
transmitted verbally and communication done by word of mouth and writing