Professional Documents
Culture Documents
ENG LANG
Kenneth Lau
PAPER 3
PART B1
BEACON COLLEGE
B1
EASIER SECTION
KENNETH LAU
HONG KONG DIPLOMA OF SECONDARY EDUCATION EXAMINATION 2020
PART B1
DATA FILE
GENERAL INSTRUCTIONS
(1) Refer to the General Instructions on Page 1 of the Question-Answer Book for Part A.
(1) The Question-Answer Book for Part B1 is inserted into this Data File.
(2) For Part B, attempt EITHER those tasks in Part B1 (Tasks 5 – 7) OR those in Part B2 (Tasks 8 – 10).
(4) The Data Files will NOT be collected at the end of the examination. Do NOT write your answers in the
Data Files.
(5) Hand in only ONE Question-Answer Book for Part B, either B1 or B2, and tie it with the Question-Answer
Book for Part A.
© 遵理集團 保留版權
Kenneth Lau Beacon Group Not to be taken away before the
end of the examination session
All Rights Reserved
Situation
You are Michael Lee and you work for a guide dog association called Guidepuppy. It is a non-governmental
organisation located in Hong Kong whose mission is to provide guide dogs for the visually impaired. Your boss, Aaron
Chan, has asked you to do a few things.
You will listen to a radio show called Leisure and Life between your boss, Aaron Chan, and the host, Christina Swanson.
Take notes under the appropriate headings.
Before the recording is played, you will have five minutes to study the Question-Answer Book and the Data File to
familiarise yourself with the situation and the tasks.
Complete the tasks by following the instructions in the Question-Answer Book and on the recording. You will find all
the information you need in the Question-Answer Book, the Data File and on the recording. As you listen, you can
make notes on page 3 of the Data File.
You now have five minutes to familiarise yourself with the Question-Answer Book and the Data File.
Contents
Page
1. Listening note-taking sheet for the radio show Leisure and Life .................................................................... 3
4. Email from Aaron Chan to Candy Lau and Evelyn Smith .............................................................................. 6
Guidpuppy’s blog
Information about:
– guide dog puppy raising duties
Dear Michael,
Hey Mike, I am going to need you to get a few things sorted out. Can you do that?
Right. First, I am going to need you to write up the guidelines and requirements for people who
are qualified to apply for a guide dog at our organisation. Not everyone can apply. We only
accept the neediest applicants. Definitely have a look at the WhatsApp chat between Jason and
me. Also, I’ve sent you the email from the back and forth I had with our social worker, Tamila.
Please also have a list to the radio show, too. Thanks!
Then, have a look at the data and recommendations we bought from InfoNow, a data collection
company. Summarise the results from the data and recommendations for our company review
panel. They will want to know what people think about guide dogs at the moment. If you can,
also report on the organisation’s current status. The panel is keen to know. Look at the pages
from InfoNow and the email thread between me, Candy and Evelyn from admin.
Next, please write to Chris Walters. He is the first applicant we ever granted a guide dog to!
Ask him if we can use his full name and image for promotional use in our blog. He won’t just
agree without understanding what our blog is about, so tell him. There’s also something
worthwhile for him if he helps us out. Read the Skype chat I had with Robert, our president, and
the radio show.
Thanks so much!
Aaron Chan
guide dog.
Robert: You’re going to ask him to be a part of our promotional strategy for our blog? That Chris?
Aaron: Exactly, I have the best man on the job already. I was wondering if there is anything we can do
Robert: How about if I write him a hand-written thank you note if he agrees?
Robert: I remember Chris! How’s this? We should make him an honourary ambassador to
Guidepuppy.
Robert: Yeah, why not? I hope he’s enjoying Buster’s company. They’ve been together now, what,
Aaron: He loves Buster and that’s for sure! How about we offer him free treats for Buster?
Robert: Good thinking! That should get him to say yes. But just in case, let’ be generous and make
Aaron: Of course, he needs to say yes first. It would mean a lot to our promotion if we can get Chris.
Aaron: Yes?
Robert: We let Chris adopt Buster permanently. I know that people have to return their service dogs
eventually, but we can make an exception for Chris and Buster. Don’t you think?
Hi all,
It’s quite unfortunately, indeed. With our current set up, the average applicant must wait up to two years
before they are given a guide dog. The most absurd part is that many applicants do not end up getting a
guide dog at all.
Aaron
-----------------------------------------------------------------------------------------------------------------------------------
To: Aaron Chan, Evelyn Smith Sent: Fri 5 April 9:45PM
From: Candy Lau
Subject: Re: Minimum housing for guide dog
Dear everyone,
Agreed! To my understanding, all our current applications are first-come-first-serve. That’s how we have
operated for a long time now. I am afraid that the model must change soon. I know that there are many
applicants who needs a guide dog right now.
The biggest flaw in our current system, I think – we never ask for any proof from our applicants. What’s
the wait time for a guide dog, now?
Candy
----------------------------------------------------------------------------------------------------------------------------- ------
To: Aaron Chan, Candy Lau Sent: Fri 5 April 6:05PM
From: Evelyn Smith
Subject: Minimum housing for guide dog
Hi everyone,
I’ve compared the data and the public opinion, and I discovered that people are wrong in believing there are
enough guide dogs in Hong Kong. People are mistaken about that fact. What’s worse is that in our
current system, applicants are picking the most popular breeds. Maybe we should fix some our problems.
Regards,
Aaron Chan
Chart 1 – Demand for Guide Dogs in Hong Kong Chart 3 – Where Guide Dogs are from
Recommendations: Recommendations:
- Set up interviews for applicants
- Increase local production of guide dogs
Chart 2 – Public Opinion of Supply of Guide Dogs Chart 4 – Demand Met for Guide Dogs
Recommendations:
As you can see, below is my email conversation with Tamila Chung, our social worker.
Aaron
----------------------------------------------------------------------------------------------------------------------------- -------
To: Aaron Chan
From: Tamila Chung
Sent: Mon 1 April 2019 9:32 PM
Subject: Re: Minimum housing for guide dog
Dear Aaron,
To answer your questions, I believe that you must live in at least 500 square feet of space or more before
applying for a guide dog. Most guide dogs are medium-sized and will require some space. Applicants
should have more than one room in their homes, too.
If it were up to me, I would make sure applicants are already living with family. I would consider making
that a requirement unless they can prove that they can support themselves. Family support is a must!
They must help the applicant in some way.
Lastly, one thing I like to add is that stable residency is important to the applicants and the dogs. It will take
a long time for the visually impaired to get used to a new home, and the same for dogs. I would give
applicants with at least two years of experience of living at the same place a higher priority.
Tamila Chung
------------------------------------------------------------------------------------------------------------------------------------
To: Tamila Chung
From: Aaron Chan
Sent: Mon 1 April 2019 9:03 AM
Subject: Minimum housing for guide dog
Hi Tamila,
Just wanted to ask you what kind of applicants would have the ability to take care of a guide dog. I want to
know specifically what kind of housing our applicants need before they apply. Your help is greatly
appreciated. Thanks, Tamila.
Regards,
Aaron Chan
BEACON COLLEGE
B2
DIFFICULT SECTION
KENNETH LAU
HONG KONG DIPLOMA OF SECONDARY EDUCATION EXAMINATION 2020
PART B2
DATA FILE
GENERAL INSTRUCTIONS
(1) Refer to the General Instructions on Page 1 of the Question-Answer Book for Part A.
(1) The Question-Answer Book for Part B2 is inserted into this Data File.
(2) For Part B, attempt EITHER those tasks in Part B1 (Tasks 5 – 7) OR those in Part B2 (Tasks 8 – 10).
(4) The Data Files will NOT be collected at the end of the examination. Do NOT write your answers in the
Data Files.
(5) Hand in only ONE Question-Answer Book for Part B, either B1 or B2, and tie it with the Question-Answer
Book for Part A.
© 遵理集團 保留版權
Kenneth Lau Beacon Group Not to be taken away before the
end of the examination session
All Rights Reserved
Situation
You are Michael Lee and you work for a guide dog association called Guidepuppy. It is a non-governmental
organisation located in Hong Kong whose mission is to provide guide dogs for the visually impaired. Your boss, Aaron
Chan, has asked you to do a few things.
You will listen to a radio show called Leisure and Life between your boss, Aaron Chan, and the host, Christina Swanson.
Take notes under the appropriate headings.
Before the recording is played, you will have five minutes to study the Question-Answer Book and the Data File to
familiarise yourself with the situation and the tasks.
Complete the tasks by following the instructions in the Question-Answer Book and on the recording. You will find all
the information you need in the Question-Answer Book, the Data File and on the recording. As you listen, you can
make notes on page 3 of the Data File.
You now have five minutes to familiarise yourself with the Question-Answer Book and the Data File.
Contents
Page
1. Listening note-taking sheet for the radio show Leisure and Life .................................................................... 3
Guidpuppy’s blog
Information about:
– guide dog puppy raising duties
Dear Michael,
We have successfully invited Guide Dogs for Community from the US to help us launch their
puppy raising scheme here in Hong Kong so that we can have a steady supply of puppies for guide
dog training. Write a magazine article to give details of the scheme and what it is to be a puppy
raiser. Start by looking at the organisation’s webpage. Note: try to write from the readers’
perspective, and in a positive way.
Secondly, we need to write an internal report on the major misconceptions regarding guide dogs.
The results from the survey should be a good start. Apart from summarising them, please also
mention what can be done to improve citizens’ awareness. The radio show I attended and my
email correspondence with a citizen ought to be of some use as well.
Finally, we need to write a letter of invitation to the guest of honour for our guide dog training
centre opening ceremony. Mention what we want to invite her for and why, and provide all
information she needs to know about the ceremony. You can take a look at our meeting minutes
first if you have forgotten what we talked about last time. Remember, make her feel she will be
welcome, and that we deserve her help.
A. Chan
I may know one or two things about pup raising, but will I be on my own all the way?
Certainly not, mate! We provide these in our puppy raising clubs:
☺ info leaflets
☺ qualified puppy behaviour experts’ pro tips
☺ socialisation trips (both raisers and pups)
Never mind then. Onto a much more important question. How much are you willing to
pay me?
Your only payment will be the gratitude of us and the guide dog receivers. That’s what it means
to be volunteers. But hey, come on, it’s better to give than to receive! Surely the
meaningfulness and satisfaction of helping the blind outweigh the money, right?
Definitely! So then, when should the doggy be returned to you? What will happen to
them afterwards?
15-17 months old would be a good time. Proper guide dog training at our school is what
happens.
“Dear Raiser, I am pleased to inform you that Emily, your assigned guide dog puppy, has
successfully completed her training. We would like to invite you to attend her graduation
ceremony, scheduled for 15th June 2019, to acknowledge her accomplishment and the invaluable
service she will provide in the future.”
Johnathan Bailey
Ah! I know what you’re thinking when you read that title. “Heartless monster!”, “how dare
you!”, “I hope you get blind and see whether you’d say the same thing!” Don’t get me wrong
though. May I implore you to at least read on?
Been a puppy raiser myself for several years. After my first dog died, I came across this scheme
of Guide Dogs for Community. Thought it was a godsend coming to me at just the right time. I
thought to myself “I knew pretty much about dogs. Raising a guide dog puppy couldn’t be that
different from raising a common one, could it? Give it food and shelter, take it for walks every
day, play with it, and then give it back when it’s old enough. That should be it”.
Guess again.
Take care of pup’s basic needs – merely the very basics. There’s more: I had regular meetings
with staff, for starters. Simply can’t refuse (check-ups on the pup, behavioural reports, things like
these). Don’t think busy schedules can help you get away with a meeting. They’ll make sure
you attend them all, sooner or later. If not? They’ll get the puppy back. And also, you can’t be
more mistaken if you think you just need to walk it near your home – sorry, pup needs to be
familiarised with many many different social environments (parks, malls, public transport etc).
That’s YOUR job.
That’s why I said think twice; if it’s just a fun experience with a doggie you want, don’t join the
scheme. It’s all serious business. Thank God I came to understand that before it was too late.
-----------------------------------------------------------------------------------------------------------------------
Your Comments:
Are the following statements true (T), false (F), or do you not know the answer (NK)?
18%
T T
F F
NK NK
74%
68%
26%
6%
T T
F F
NK NK
82% 11% 63%
T T
F F
NK NK
60% 20%
85%
To: chriswong12321@gmail.com.hk
From: aaronchan@guidepuppy.org.hk
Date: 3rd February 2019
Subject: RE: my blind sister’s unpleasant experience today
Dear Chris,
I’m sorry to hear about your sister’s experience. What you’ve mentioned is related to two highly
common mistaken beliefs about guide dogs in our society.
In fact, guide dogs are legally allowed into all public places, restaurants included, but that’s only
half of the whole story – there’re exceptions. Hospitals are a case in point. Certain areas such
as the surgical room, Burns Unit and Intensive Care Unit are off limit to them. In addition, the
animals in zoos and national parks could disturb guide dogs (or vice versa), so these places actually
can refuse you to enter. Our advice to blind people is as follows: if you need to enter these areas,
please inform them in advance.
There’re three types of IDs for guide dogs, which are coats, harnesses, or working permits on their
leashes. If your sister’s guide dog had one of the above then the restaurant would be guilty of
denying her access. However, it’s imperative that ANY one of them can be presented; the law
focuses on legal identifications, not empty words. Of course, while I certainly agree that the
restaurant should’ve asked about the legitimacy of your sister’s guide dog in a friendlier manner,
we’d also like to advise all blind people to equip their guide dogs with the above IDs (any one will
be fine) and show them when necessary. This can help a lot to avoid misunderstandings and
unpleasant confrontations.
It’s undeniable that the general public and business owners need to get their facts right, but there’s
also something the blind themselves can do to help contribute to a guide-dog-friendly society.
Sincerely,
A. Chan
**********************************************************
From: chriswong12321@gmail.com.hk
Sent: 1st February 2019
To: guidepuppy.org.hk
Subject: my blind sister’s unpleasant experience today
To whom it may concern,
I’m saying sorry in advance if my tone isn’t entirely polite because I’m livid as I write this. I’m writing on behalf
of my younger sister, who’s legally blind.
Today she had a really bad experience when she was visiting a friend at hospital. Long story short, the restaurant
staff refused to let her and her guide dog enter. My sister insisted that her dog was a guide dog, but the manager
said to her something like unless the dog was wearing a guide dog harness, they couldn’t tell whether it was really a
guide dog or just a pet. Then the next thing my sister knew was she got kicked out of the restaurant.
Clearly that restaurant was against the law right? From what I know, guide dogs can go everywhere a human can,
and who says guide dogs must wear harnesses?
Cheers,
Chris Wong
1.
The minutes on 29 January 2018 were read, approved and signed by the chairperson. There being
no other issues resulting from such minutes, the meeting proceeded onto the next item.
2.
The main objective of this meeting was the details of the opening day of Guidepuppy Guide Dog
Training Centre. The date was the first item discussed. Lee suggested that it should be set two
weeks after the centre’s completion, which was estimated to be 8 March 2019. The chairperson
raised the concern that the date should be postponed for fear of unexpected incidents delaying the
completion time. Finally it was decided that 6 April, a Sunday, would be a more appropriate date.
3.
Cheung presented a rundown on the activities planned for the opening day.
Cheung explained that such an arrangement was made with the consideration that the guest of
honour might not accept interviews with journalists. Wong then suggested whether the guest of
honour could attend solely for his or her words delivery session. The chairperson agreed and
further recommended that he or she should be allowed to stay and attend the other sessions
following, the tea reception in particular. All agreed. Lee proposed that the guest of honour
should attend the registration as a sign of courtesy, to which the chairperson denied.
A discussion on the guest of honour candidate ensued. All agreed that Joanne Anderson was the
ideal candidate. The chairperson reminded that the one who would write her invitation should
mention clearly the time slots relevant to her attendance and/or needs.
4.
There being no other business, the meeting was adjourned at 5:45p.m.
SPCA takes in more than a thousand abandoned pets yearly in Hong Kong, most of which
are dogs. It just happens that Guidepuppy is an NGO which specialises in dog training on
a broader sense. With the soon establishment of its guide dog training centre, the two
animal-oriented groups have recently announced that a cooperation programme is
underway.
“Before a dog can receive proper guide dog training,” said person, a representative of the
association, “it needs to learn to obey basic commands and other essential skills such as not
to pee in the wrong places and not to bark randomly. All dogs can benefit from the
behavioural training our association is specialised in. That’s how we came up with the
idea of cooperating with SPCA.”
How does the programme work? To put it simply, when SPCA receives an abandoned dog
in the future and deems that it has behavioural problems, it will send it to the association.
“When the retraining is completed,” said Jerry from SPCA, “it’d send the dog back to us so
that it has higher chance of finding a new owner.”
“A considerable number of abandoned dogs at SPCA are puppies.” Jerry continued. “If
the pups are of the correct species and at suitable ages, the association will even kindly train
them as guide dogs! This is such a meaningful way to reduce the number of abandoned
animals by giving these poor souls a chance to start a completely new life.”
About myself:
I sing neither for money nor fame, but because I love music, and I love life (both humans
and animals). I want to change the world for the better through music. I am more than
willing to be involved in charity, welfare and equal opportunity work, but no interviews
please.
Latest post:
Thank you SPCA for making me your Animal Welfare Ambassador. To all Hongkongers,
if I don’t tell you, you may not have guessed my three awesome dogs were abandoned as
pups. I adopted them from SPCA years ago. Pet owners, please don’t surrender your
pets. Would-be pet owners, please consider adopting animals from SPCA. Remember,
no. of abandoned pets should go down, not up!