DRiVE Supplier Sustainability Questionnaire

Driven by UN OP S commitment to sus tainability and ris k management in procurement, the organiz ation launched in 201 8 the DRiVE
programme (De livering Res ponsibility in Ve ndor Engagement). The overall scope of D RiVE is to ensure that UNOPS vendors ope rate
res ponsibly and in accordance with high s tandards of integrity through the developme nt of a vendor ass essment, inspection and
corrective a ction-planning programme, with a particular focus on the as sociated areas related to human rights , labour rights, ethical
conduct, sexual e xploitation and abuse and environmental re spons ibility.

It is our endeavour to ensure that our vendors operate in accordance with the provisions contained in the U N Supplier Code of Conduct
and the UNOPS Procurement Manual and General Conditions of Contract. This supplier self-as sess me nt questionnaire is designed to give
us a be tter unders tanding of how your company manage s its impact, awareness and mitigation in these are as.

UNOPS embrace s the principle of continuous improvement. This is why the questions within the DRiVE Supplie r Sustainability
Que stionnaire refle ct the e xpectations that UN OP S has of all its suppliers . UN OPS hopes to form an open and honest dialogue with its
s uppliers in order to move toward a common direction of share d values . UNOPS will find its supplie rs to be at different stages in fully
adopting and imple me nting thes e standards and hence U NOP S will not be e valuating the input received on this que stionnaire (unles s
s pecifically indicate d on this tender's crite ria s ection). However, please note that U NOPS reserves the right to verify the completenes s
and accuracy of information provide d including by conducting a Ve rification/Inspection Vis it as part of our due diligence proce ss and in
the spirit of fostering the open and hone st dialogue and continuous improvement.

It is estimated that it will take between 20 and 30 minutes to complete this questionnaire. Please follow these instructions:

1- Fill out the "COMPA NY PROFILE" section below in this she et/tab.
2- Fill out the "QUESTIONNAIRE" she et/tab. Each question has a drop down box with the ans wer option that you can select. Please note
that all questions mus t be ans wered. There is a H ELP sheet / tab to provide guidance, as w ell as a link as a '?' to take you to guidance
related to the ques tion. If you have comments you can provide them next to the ques tion.
3- U pload this document against the corresponding "Document che cklis t" on the eSourcing system.

For further details on the D RiVE programme ple ase refer to UN OP S Procurement M anual, Revision 6.1 , Se ction 1.5.4 .1. (Link below). If
you require any cla rification regarding these que stions , pleas e use the 'Re que st a Clarification' functionality within the eSourcing system.

Procuerment Manual, 6.1.

W e are also embrace continious improve me nt within our own proces ses, we therefore value your comme ts and feedback regarding this
ques tionnaire and document. If you wish to do s o ple ase us e the box below to provide fe edback.

COMPANY PROFILE
UNGM registration number:

Company Name:

Business Address:

Country:

UN Global Compact Participant:

Participant Number:
Date of last COP:
Level of COP:

This document is truthful and accurate and has been completed by

Name:
Position:
Email:
Telephone:

FEEDBACK
Please feel free to provide feedback here…
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Andorra ILO
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Anguilla ITU
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Argentina OPCW
Armenia PAHO
Aruba UN Secretariat
Australia UN Women
Austria UNAIDS
Azerbaijan UNDP
Bahamas, The UNESCO
Bahrain UNFPA
Bangladesh UNHCR
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Gaza Strip
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Guinea
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Guyana
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Samoa
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Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
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Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Is
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands
Wallis and Futuna
West Bank
Western Sahara
Yemen
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Zimbabwe

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 SUPPLIER SUSTAINABILITY QUESTIONNAIRE
IF YOU HAVE ANY QUERIES PLEASE FOLLOW THE TENDER CLARIFICATION PROCEDURE IN ESOURCING

Click Select from list below Supplier Comments

? - ALL QUESTIONS MUST BE ANSWERED - (Comments should only be added if the options in
for help IF AN ANSWER IS LEFT BLANK IT IS ASSUMED AUTOMATICALLY TO BE NOT CONSINDERED / ADDRESSED / IMPLEMENTED the drop down do not represent your situation)

For glossary, definitions, resources click '?' to the right or use the
HELP sheet ?
A POLICY
Does your company have a Freedom of Association and Right to
1
Collective Bargaining policy in place? ?
Does your company have a Wages, Working Hours and Other
2
Conditions of Work policy in place? ?
Does your company have a Forced and Compulsory Labour policy
3
in place? ?
4 Does your company have a Child Labour policy in place? ?
5 Does your company have an Anti Discrimination policy in place? ?

6 Does your company have a Quality Management Policy in place? ?

7 Does your company have an Environmental Policy in place? ?

8 Does your company have a Health and Safety policy in place? ?

Does your company have a Code of Conduct (or ethical conduct
9
policy)? ?

10 Does your company have a Corporate Social Responsibility policy? ?

11 Does your company have a policy related to conflict minerals? ?

B MANAGEMENT SYSTEMS
Does your company have a certified formal, documented Quality
12
Management System? ?
Does your company have a certified formal, documented
13
Environmental Management System? ?
Does your company have a certified formal, documented Health
14
and Safety Management System? ?
C HUMAN RIGHTS
Does your company have a framework / procedures in place to
15 commit to the UN Guiding principles for Business & Human ?
Rights?
Does your company have a mechanism for preventing, reporting
16
and investigating cases of Human Rights abuses? ?

Does your company have a mechanism for preventing, reporting

17
and investigating cases of Sexual Exploitation and Abuse? ?

D LABOUR STANDARDS
How does your company ensure that you pay minimum wage to
18
your employees? ?
How does your company ensure it pay its employees in a non-
discriminatory manner (e.g. paying different working groups such
19 as women, people with disabilities, etc… different pay for the ?
same tasks)?

Does your company have a complaints system in place to address

20 concerns or issues from employees / workers / others? ?

Does your company have an Overtime work policy in place or staff

21 are not allowed to work overtime? ?
 What is the approach of your company regarding keeping original
22
identification documents of your workers / employees? ?

Do you have a procedure in place at time of employment to verify

23
age of prospective employees? ?
Are your employees selected based on gender, ethnicity, sexual
24
orientation or political belief? ?
Are terms of employment communicated and agreed upon with
25
an employee, written and in a local language? ?
Are payments of salary made according to the contract, directly to
26
the employee and on a regular basis? ?
Are employees made aware of deductions (e.g. welfare, tax,
27
accommodation etc..) and agree to them? ?
28 Are employee payments properly documented? ?
E EQUAL OPPORTUNITY
Does your company have a mechanism in place for reporting,
29 investigating and addressing harassment ?
Does your company encourage diversity and inclusion in the
30 workplace? ?
What percentage (%) of current total staff are women? Please
31 provide your best estimate. ?
What percentage (%) of current key staff (leadership) are women?
32
Please provide your best estimate. ?
What percentage (%) of staff have a disability? Please provide
33
your best estimate. ?
F QUALITY MANAGEMENT
Are quality inspections carried out on products / goods / services
34
that your company provides? ?
Is quality control reporting made on products / goods / services
35 that your company provides? ?
Does your company evaluate and improve the quality of your
36 output (products / goods / service) towards continuous ?
improvement?
G ENVIRONMENTAL MANAGEMENT
Are inspections (and or assessments) carried out on the impact
37 that the company products / goods / services have on the ?
environment?
Is reporting done on the impact of your company's products /
38
goods / services on the environment? ?

39 Is recycling (and or re-use) regularly practised by your company? ?

Are hazardous materials and chemicals managed (monitored,
40 handled, transported, stored, recycled, reused and/ or disposed ?
appropriately)?

Is solid waste (non-hazardous) monitored, handled, transported,

41 stored, recycled, reused and/ or disposed appropriately? ?

Is wastewater monitored, handled, transported and/ or treated

42 for disposal or discharge appropriately? ?
Is water consumption monitored and controlled as a resource
43 appropriately? ?
44 Is energy consumption recorded by your company? ?
Does your company have documented targets to reduce its
45 impact on the environment (this includes for example emissions ?
and energy consumption)?
H HEALTH & SAFETY
Are Risk Assessments used by your company with regard to
46
Health & Safety? ?
47 Is Health & Safety training provided to your employees? ?
 Are internal inspection such as safety inspections / audits
48
conducted by your company? This may include by a 3rd party. ?

49 Does your company conduct accident / incident investigations? ?

Is appropriate Personal Protective Equipment provided to
50
employees (if applicable)? ?
51 Does your company have any First Aid trained employees? ?
52 Are First Aid boxes (equipment) available at your company? ?
Are emergency evacuation drills and / or trainings conducted with
53
all employees? ?
54 Is fire fighting equipment available and maintained? ?
I CONTRACTORS / SUBCONTRACTORS

To what extent does your company use contractors /

55 subcontractors / 3rd party contractors / outsourced work (e.g. ?
component suppliers, cleaning, security, etc. services)?

56 Does your company do any form of supply chain mapping? ?

Does your company have a documented procedure for the
57 selection of contractors / subcontractors / 3rd party contractors / ?
outsourced work?
Does your company usually sign written contracts with
58
contractors / subcontractor / third party providers? ?
Does your company have a method to validate and verify
59 contractors / subcontractors own policies, or the adoption of your ?
policies?

Do you require your subcontractors / third party providers to

60 provide copies of relevant certificates or licenses for the ?
contracted products / services?
J COMPANY CONDUCT
Does your company participate in Corporate Social Responsibility
61 initiatives / activities? ?
Does your company use gifts or hospitality as an accepted
62 practice? ?
63 Does your company prohibit conflicts of interest? ?
Is your company ever forced or put in a position to make payment
64
outside of the conventional channels to facilitate works? ?

Does your company engage in the sale or manufacture of anti-

65 personnel mines or components utilised in the manufacture of ?
anti-personnel mines?

Does your company have a policy in place regarding the use of

66 services of current or former UN personnel for the preparation of ?
bid or proposals for the UN?

I hereby declare that the answers provided to this

questionnaire are an accurate representation of the
! company and that there has been no deliberate attempt to
provide false information.
 QUESTION
A POLICY

1 Does your company have a Freedom of Association

and Right to Collective Bargaining policy in place?

2 Does your company have a Wages, Working Hours

and Other Conditions of Work policy in place?

3 Does your company have a Forced and Compulsory

Labour policy in place?
Does your company have a Child Labour policy in
4 place?

Does your company have an Anti Discrimination

5
policy in place?

6 Does your company have a Quality Management

Policy in place?

7 Does your company have an Environmental Policy in

place?

Does your company have a Health and Safety policy

8 in place?

Does your company have a Code of Conduct (or

9 ethical conduct policy)?

Does your company have a Corporate Social

10
Responsibility policy?

11
Does your company have a policy related to conflict
minerals?

B MANAGEMENT SYSTEMS

Does your company have a certified formal,

12
documented Quality Management System?
13 Does your company have a certified formal,
documented Environmental Management System?

Does your company have a certified formal,

14 documented Health and Safety Management
System?
C HUMAN RIGHTS

Does your company have a framework / procedures

15 in place to commit to the UN Guiding principles for
Business & Human Rights?

Does your company have a mechanism for

16 preventing, reporting and investigating cases of
Human Rights abuses?

Does your company have a mechanism for

17 preventing, reporting and investigating cases of
Sexual Exploitation and Abuse?

D LABOUR STANDARDS
18 How does your company ensure that you pay
minimum wage to your employees?

How does your company ensure it pay its employees

in a non-discriminatory manner (e.g. paying
19 different working groups such as women, people
with disabilities, etc… different pay for the same
tasks)?

Does your company have a complaints system in

20 place to address concerns or issues from
employees / workers / others?

21 Does your company have an Overtime work policy in

place or staff are not allowed to work overtime?

What is the approach of your company regarding

22 keeping original identification documents of your
workers / employees?
 Do you have a procedure in place at time of
23 employment to verify age of prospective
employees?

24 Are your employees selected based on gender,

ethnicity, sexual orientation or political belief?

Are terms of employment communicated and

25 agreed upon with an employee, written and in a
local language?
Are payments of salary made according to the
26 contract, directly to the employee and on a regular
basis?
Are employees made aware of deductions (e.g.
27 welfare, tax, accommodation etc..) and agree to
them?

28 Are employee payments properly documented?

E EQUAL OPPORTUNITY

29 Does your company have a mechanism in place for

reporting, investigating and addressing harassment

Does your company encourage diversity and

30 inclusion in the workplace?

31 What percentage (%) of current total staff are

women? Please provide your best estimate.
What percentage (%) of current key staff
32 (leadership) are women? Please provide your best
estimate.
What percentage (%) of staff have a disability?
33 Please provide your best estimate.
F QUALITY MANAGEMENT
34 Are quality inspections carried out on products /
goods / services that your company provides?
35 Is quality control reporting made on products /
goods / services that your company provides?
Does your company evaluate and improve the
36 quality of your output (products / goods / service)
towards continuous improvement?
G ENVIRONMENTAL MANAGEMENT
37 Are inspections (and or assessments) carried out on
the impact that the company products / goods /
services have on the environment?
38
Is reporting done on the impact of your company's
products / goods / services on the environment?

Is recycling (and or re-use) regularly practised by

39
your company?

Are hazardous materials and chemicals managed

40 (monitored, handled, transported, stored, recycled,
reused and/ or disposed appropriately)?

Is solid waste (non-hazardous) monitored, handled,

41 transported, stored, recycled, reused and/ or
disposed appropriately?

Is wastewater monitored, handled, transported and/

42
or treated for disposal or discharge appropriately?

43 Is water consumption monitored and controlled as a

resource appropriately?

44 Is energy consumption recorded by your company?

Does your company have documented targets to

45 reduce its impact on the environment (this includes
for example emissions and energy consumption)?

H HEALTH & SAFETY

46

Are Risk Assessments used by your company with

regard to Health & Safety?
47
Is Health & Safety training provided to your
employees?

Are internal inspection such as safety inspections /

48 audits conducted by your company? This may
include by a 3rd party.
49
Does your company conduct accident / incident
investigations?

Is appropriate Personal Protective Equipment

50 provided to employees (if applicable)?

Does your company have any First Aid trained

51 employees?

52 Are First Aid boxes (equipment) available at your

company?

53 Are emergency evacuation drills and / or trainings

conducted with all employees?

54 Is fire fighting equipment available and maintained?

I CONTRACTORS / SUBCONTRACTORS
To what extent does your company use
55 contractors / subcontractors / 3rd party
contractors / outsourced work (e.g. component
suppliers, cleaning, security, etc. services)?

56 Does your company do any form of supply chain

mapping?

Does your company have a documented procedure

57 for the selection of contractors / subcontractors /
3rd party contractors / outsourced work?

Does your company usually sign written contracts

58 with contractors / subcontractor / third party
providers?
Does your company have a method to validate and
59 verify contractors / subcontractors own policies, or
the adoption of your policies?
 Do you require your subcontractors / third party
60 providers to provide copies of relevant certificates
or licenses for the contracted products / services?

J COMPANY CONDUCT
Does your company participate in Corporate Social
61 Responsibility initiatives / activities?

62 Does your company use gifts or hospitality as an

accepted practice?
What is your company's approach towards Conflicts
63
of Interest?
Is your company ever forced or put in a position to
64 make payment outside of the conventional channels
to facilitate works?

Does your company engage in the sale or

65 manufacture of anti-personnel mines or
components utilised in the manufacture of anti-
personnel mines?

Does your company have a policy in place regarding

the use of services of current or former UN
66 personnel for the preparation of bid or proposals for
the UN?

GLOSSARY
Antipersonnel mines

Certified
Child Labour

Conflict Minerals

Conflict Minerals report template

Conflict of Interest
Contract/ Terms of Employment

Contractors / Subcontractors / 3rd party providers

Company Conduct

CSR

Environmental Management

Environmental Policy
Equal payment
Fire Fighting Equipment
First Aid and Training

Formal
Gender Equality

Hazardous Material and Category

Health & Safety

Human Rights

Inspection

ISO 9000

Labour Rights
Minimum age for work

Minimum Wage

Minority

Policy

Procedure

Proscribe Practices

Quality Control
Quality Management

Recycle

Risk Assessment
SDG

Solid waste (non hazardous)

Supply Chain Mapping

UN Global Compact (UNGC)

UN Guiding Principles for Business and Human
Rights (UNGP)
UN Ineligibility List

UN Supplier Code of Conduct (UNSCC)

Wastewater
 GUIDANCE
Freedom of association refers to the right to freedom of peaceful assembly and to the freedom of association such a
Collective bargaining refers to a process of negotiations between the employer and a group of employees.

Working conditions are made up of the conditions, criteria and environment employees are exposed to during their
employment. Examples include health, safety and well-being; maximum daily and weekly working hours, including m

Forced or compulsory labour refers to all work or service a person carries out as a penalty and / or for which that pe
include forced overtime, retention of identity documents, etc.
Child labour refers to the employment of a person (child) who is under the legal minimum working age. In the circum
conditions must be not harm their safety, health or physical, mental, moral or social development or to interfere wi
Anti-discrimination encourages and requires the equal treatment of an individual or groups irrespective of sex, race
or belief, political or any other opinion, membership of a national minority, birth, disability, age or sexual orientatio
In many countries companies are legally required to obey certain practices that ensure discrimination is eliminated
workers must be treated equally and be given the same set of opportunities regardless of their race, age, gender, se
against. The legislations in place are in existence to ensure that an inclusive working environment is always fostered
progression or indeed getting a job in the first place.

A quality management policy should declare what is considered as a standard of 'quality' and outlines the processes
The policy should make clear the intentions regarding quality of the products or services, a commitment to continuo
staff, especially those with key roles, for maintaining quality of products and services. It should be formally endorse

An environmental policy should state the commitment that the company is making in relation to its use of resources
the purpose of decreasing the impact on the environment. It should be formally endorsed by top management.
The policy should make clear actions and objectives which take into consideration applicable legal and other require
A health and safety policy should state the commitment that the company is making in relation to its efforts toward
harmful situations and substances.
The policy should make clear actions and objectives which take into consideration of applicable legal and other requ
example, training of personnel, personal protective equipment. It should be formally endorsed by top management

A Code of Conduct is a set of rules outlining the responsibilities or proper practice for an individual (employee) and

Examples of Supplier CSR/Sustainability Policy could be a specific Supplier Code of Conduct or a Company Conduct d
business partners, such as suppliers.
The objective should be to promote healthy working conditions and environmental responsibility throughout the en
So called conflict minerals (tantalum, tin, gold and tungsten) are sourced from the Democratic Republic of Congo an
Companies that are at risk of using conflict minerals are required to undertake due diligence on the sourcing and file
Examples of conflict minerals reporting template.

A management system is a set of documented controls, processes and /or procedures that is reviewed by managem
reference. A management system can be developed internally or externally in accordance with a recognised standar
A management system is a set of documented controls, processes and /or procedures that is reviewed by managem
reference. A management system can be developed internally or externally in accordance with a recognised standar

A management system is a set of documented controls, processes and /or procedures that is reviewed by managem
reference. A management system can be developed internally or externally in accordance with a recognised standar

As a company, it is your obligation to Respect human rights, and to Remedy any human rights issue that make your
place ways to protect workers against possible abuses, the company should implement prevention policies, facilitat
incidents of harassment.

Companies play a critical role in ensuring that victims of business-related human rights abuses have access to an eff

A company should have a complaint mechanism that fully investigates the reports and responds accordingly to repo
types of behaviour, including assault, physical and sexual harassment or threats, and workplace bullying and intimid
company, this might be for example: that this is handled by a 3rd party / your process is audited by 3rd party / 3rd p

The definition of sexual exploitation is “any actual or attempted abuse of a position of vulnerability, differential pow
monetarily, socially or politically from the sexual exploitation of another.”

The definition of sexual abuse is “actual or threatened physical intrusion of a sexual nature, whether by force or und
This might be influenced differently, depending on your company, for example whether it is locally owned, employin
international or based in a large urban city / capital. Additionally, if your operations are elsewhere, employing peop
sexual abuse and exploitation are different.

LABOUR STANDARDS
Wages and benefits relate to the basic or minimum wage or salary and any additional entitlements payable directly
arising out of the worker’s employment. Examples include paid sick days, family and medical leave, paid overtime, e
The payment of employees should not be discriminatory and requires the equal treatment of an individual or group
features, language, religion or belief, political or any other opinion, membership of a national minority, birth, disabi

A process to address employee complaints about discrimination and harassment (or other) is important for a compa
help to avoid formal external complaints and/or legal action. A good complaints process should be: Fair / Confidenti

An overtime policy is important to have as it explains how employees will be compensated for any hours worked be
This helps to inform and ensure that employees are treated consistently and correctly compensated as well as to re
overtime policy must abided by any legal guidelines.
Keeping an employee's formal documentation such as a passport or ID card can be considered a violation as these d
these documents can prohibit an individual to exercise their human rights.
A documented procedure is a written description of the prescribed course of action or process to manage and contr

Discrimination in the selection of employees can happen when your employer, workmate, or a company, treat an ap
Discrimination appears at all stages of employment: this could include examples such as how positions are advertise
conditions / denial of training, promotion, benefits / unfair dismissal or demoted.

It is important that there is an agreement between employee and employer (terms of employment / contract). This
employee and the employer understand. Both the employee and the employer should have a copy for their referen

To ensure that an employee is paid the full amount agreed in the contract between employer and employee and the
salary, wages are paid to a third party to distribute, there is a possibility of deductions to be made from the amount

As an employer the circumstances in which you can deduct money from employee pay is if the employee has agreed
These deductions should be clearly indicated in the payslip generated by the employer.

Documented information should be given to all employees when they are paid (Pay Slip). Contents of a Pay Slips sho
occupation / Period for which payment is made / Total salary or wages / Any deductions / Tax Information / The act
If relevant to the calculation of pay: overtime rates / No. of ordinary, holiday and overtime hours worked/ Pension/

EQUAL OPPORTUNITY
Preventing addressing harassment, in particular sexual harassment in the workplace is an important element of ens
Harassment is any improper and unwelcome conduct that might reasonably be expected or be perceived to cause o
form of words, gestures or actions which tend to annoy, alarm, abuse, demean, intimidate, belittle, humiliate or em
work environment. Harassment normally implies a series of incidents.
Sexual harassment is any unwelcome sexual advance, request for sexual favour, verbal or physical conduct or gestur
might reasonably be expected or be perceived to cause offence or humiliation to another, when such conduct interf
intimidating, hostile or offensive work environment. While typically involving a pattern of behaviour, it can take the
persons of the opposite or same sex. Both males and females can be either the victims or the offenders.

Having a diverse workforce can offer a company a wide range of ideas, skills and resources. Companies that embrac
productivity and a raised profile within the competitive marketplace.
In many countries companies are legally required to obey certain practices that ensure discrimination is eliminated
workers must be treated equally and be given the same set of opportunities regardless of their race, age, gender, se
against. The legislations in place are in existence to ensure that an inclusive working environment is always fostered
progression or indeed getting a job in the first place.

Having a diverse workforce can offer a company a wide range of ideas, skills and resources. Companies that embrac
productivity and a raised profile within the competitive marketplace.
Having a diverse workforce can offer a company a wide range of ideas, skills and resources. Companies that embrac
productivity and a raised profile within the competitive marketplace.

Without imposing a disproportionate or undue burden on the employer, companies must provide the necessary and
the employment of persons with disabilities.
QUALITY MANAGEMENT
Internal inspections / audits can help to determine how effective procedures, programmes and systems are working
independence is needed).
Reporting is important for informing the company internally on how processes, procedure or plans are performing a
external stakeholders for example on quality control.
This can help with the commitment to the development and implementing a quality management system to continu
occurs.

ENVIRONMENTAL MANAGEMENT
Internal inspections / audits can help to determine how effective procedures, programmes and systems are working
independence is needed).

Reporting is important for informing the company internally on how processes, procedure or plans are performing a
external stakeholders for example on emissions or consumption figures

Recycling is important as it helps to reduce the negative impact on the natural environment. Recycling and reusing r

The correct handling (management) of hazardous materials is essential to help avoid negative impact on the natural
regarding the movement, storage and disposal of hazardous materials.
There should be realistic efforts in place to reduce the amount of hazardous materials used and waste produced.

The correct handling (management) of solid waste materials is essential to help avoid negative impact on the natura
waste that is not hazardous (this can also include food waste from canteen, paper, processing waste...) There is ofte
solid waste.
There should be realistic efforts in place to recycle and reduce the amount of solid waste produced.

The correct handling (management) of wastewater is essential to help avoid negative impact on the natural environ
regarding the movement, storage and disposal of wastewater.
There should be realistic efforts in place to recycle and reduce the amount of wastewater produced. Where discharg
Water as a non-renewable natural resources is particularly precious. The use of resources can only be done by recor
as well as to reduce costs.
Natural resources are precious, particularly non-renewable natural resources. The use of resources can only be don
reduction targets as well as to reduce costs.
An important method to address a company's (proportional) impact on the natural environment is to have reduction
achievable.

HEALTH & SAFETY

Risk assessment is a process that helps to identify hazards and risk factors that have the potential to cause harm. Th
(risk analysis, and risk evaluation). By identifying the risks and you can determine the appropriate ways to eliminate
Risk assessment has a thorough look at your workplace to identify situations, processes, etc. that may cause harm, p
identifying the risk you are able to evaluate the probability / likelihood and severity of the risk. When this has been
eliminate or control the harm from happening.
All workers should be trained for the tasks they are responsible for carrying out. Training should be kept up to date
for you know how to work safely and without risks to health, develop a positive health and safety culture. In many p
employees.
Internal inspections / audits can help to determine how effective procedures, programmes and systems are working
independence is needed).

Accident and Incident investigations are important as they help to determine the cause of an accident or an inciden
be identified so that similar accidents or incidents can be avoided in the future. It helps building organisational know
used although incident can separately be defined as an unplanned event and that may (or may not) include injury or

Workers should not have to work in an unsafe workplace (including, harmful processes, chemicals, substances or te
workers should be provided with the necessary protective equipment (for free). Protective equipment should be ap
necessary.
In some countries there are legal requirements for companies to provide first aid provisions (training and equipmen
manageable situations as well as raising the awareness of safety in the workplace. It will depend on the size and circ
trained staff recommended. There could be local guidelines in place.
In some countries there are legal requirements for companies to provide first aid provisions (training and equipmen
fully stocked with appropriate (recommended) provisions.
Emergency training and orientation are important as they help to prepare employees, the company and the emerge
emergency. Drills and training should be conducted on a recurring basis to maintain familiarity and awareness.
It is important that fire fighting equipment is functional and in a good working order. Maintenance and check of fire
be done on a predetermined regular basis.
CONTRACTORS / SUBCONTRACTORS
The use of contractors / subcontractors / 3rd party contractors / outsourced work is important and sometime essen
3rd party contractors / outsourced work to the same level (if not better) as your company. This applies for example
contractors / subcontractors / 3rd party contractors / outsourced work must to meet the criteria of your clients that

Supply chain mapping allows you to have awareness and insight into possible risk compliance violations in your supp
mapping is the process of identifying companies and suppliers to document the source of material and process of br
responsibility should require companies to due diligence to identify, address and mitigate adverse impacts with whi
due to the scale and complexity of many supply chains it is often best to prioritise those business relationships for w
know who is in your supply chain.

When selecting contractors / subcontractors / 3rd party contractors / outsourced work it is important to know that
standards that your company has committed to with your clients.
Guidance on the selection process of a contractors / subcontractors / 3rd party contractors / outsourced work allow

It is important to safeguard your company to the risks contractors / subcontractors / 3rd party contractors / outsour
business relationships satisfy regulators, and also meet your own and your customer expectations.

It is important to safeguard your company to the risks contractors / subcontractors / 3rd party contractors / outsour
business relationships satisfy regulators, and also meet your own and your customer expectations.
It is important to safeguard your company to the risks contractors / subcontractors / 3rd party contractors / outsour
business relationships satisfy regulators, and also meet your own and your customer expectations.

CONDUCT
Corporate Social Responsibility (CSR) is a broad concept that can take many forms depending on the company and in
can benefit society as well as the company. It is important that CSR initiatives are monitored and the impact is meas
Gifts and hospitality can be (mis)interpreted as corrupt practice if being used for receiving a financial or other comm
hospitality are exchanged that it is limited to reasonable and justified expenditures / frequency (this could be stated
Conflict of interest should be cleared stated in the company code of conduct. Conflict of interest (actual or perceive
disclose to UNOPS any situation that may appear as a conflict of interest.
The UN expects its suppliers to adhere to the highest standards of moral and ethical conduct, to respect local laws a
limited to extortion, fraud, or bribery.

The UN expects its suppliers not to engage in the sale or manufacture of anti-personnel mines or components utilize

With regards to the use of services of current or former UN personnel, it is important to be transparent. This will he
any other unethical behaviour.
Post employment restrictions: Post-employment restrictions may apply to UN staff in service and former UN staff m
had prior professional
dealings with suppliers...

"Mine" means a munition designed to be placed under, on or near the ground or other surface area and to be explo
"Anti-personnel mine" means a mine designed to be exploded by the presence, proximity or contact of a person and
designed to be detonated by the presence, proximity or contact of a vehicle as opposed to a person, that are equipp
mines as a result of being so equipped.

Certified refers to the process being approved, accredited, verified by an external or 3rd party, who has the authorit
Child labour is work carried out to the detriment and endangerment of a child, in violation of international law and n
them to assume the dual burden of schooling and work.
The four most commonly mined minerals Cassiterite (tin), wolframite (tungsten), coltan (tantalum), and gold ore (3T
world , where mining of these minerals are mined there is associated human rights violations. These minerals are u
supply chain of these highly demandable conflict minerals, OECD has published Due Diligence Guidance, which prov

"The Conflict Minerals Reporting Template is a free, standardized reporting template developed by the Responsible
the supply chain regarding mineral country of origin and smelters and refiners being utilized. The template also facil
undergo an audit via the RMI’s Responsible Minerals Assurance Process."
A conflict of interest occurs when the personal interests of personnel, such as outside activities or relationships or p
proper performance of his or her official duties or responsibilities or with the integrity, independence and impartiali
Contract is written agreement mutually discussed and signed between two parties (the employer and employee). Te
agree upon for a job. Terms of employment include an employee's job responsibilities, work days, hours, breaks, dre
benefits such as health insurance, life insurance and retirement plans, mostly concerning employment. Contract is im
parties in case of breach of the contract.

Third party contractor is either a single entity or group of individuals who provide services or perform works for a bu
having direct connection with the concerning business entity. There are important differences between the third pa
employment contract and financial terms. Third party contractor may also known as Individual Contractor, Outsour

Corporate conduct is set of principles that guide and develop the employee's activities in correspondence with the c
key principle of corporate conduct may include: Respect for laws and regulation, people, environment and as such.
Corporate Social Responsibility considers companies integration of social and environmental concerns in their busin
distinguished between philanthropy.
Environmental Management is a procedure to develop environmental policies, implement strategic solutions for the
human / organisations activities on natural environment. Ideally an organisation should have a controlled and plann
and pollution of water, air and soil and managing controlled usage of natural resources.
Environmental Policy is the commitment to the protection of environment, ecology and wildlife from pollution and
Paying employees the same salary, for the same work. e.g. A woman operating Machine 'A' to be paid the same as a
Safety equipment (fire extinguisher, hose pipe, fire blanket, smoke alerts, sprinklers, fire alarm) to protect lives and
First Aid refers to the basic medical care provided to a victim during an emergency situation for the purpose of mini
that improves a trainee's skills, techniques and knowledge on safety and emergency situation. It is highly recommen
CPR training.
When referring to a process / procedure / reporting, formal implies that there is a documented procedure, set of instru
Gender Equality is the fundamental human right and necessary foundation to obtain sustainable development. Gen

Hazardous material are dangerous material that creates harm for living organism and surrounding environment. Ha
corrosive, biohazardous, an oxidizer, a pathogen, an allergen that produced as by product from manufacturing or fro
A health and safety management system are processes and procedures in place to minimise the risk of injury and ill
workplace operations and reducing accidents and exposure to harmful situations and substances. It also includes tra
emergency preparedness, and use of protective clothing and equipment.

All human beings are born free and equal in dignity and rights. They are endowed with reason and conscience and s
the United Nations Universal Declaration of Human Rights (UDHR)]
Human rights are inherent to all human beings, regardless of race, sex, nationality, ethnicity, language, religion, or a
freedom from slavery and torture, freedom of opinion and expression, the right to work and education, and many m

Inspection are conducted to get assurance of appropriate level of protection, maintenance of minimum standard of
company policy and regulation and provide appropriate recommendation for further improvement.
ISO (International organisation for Standardization) 9000 provides guidance and tools about quality management an
and area of activity) to ensure the products and services meets the quality.
Labour rights or workers' rights are the legal rights and associated human rights that belong to a worker, and the re
embedded and governed by labour and / or employment law. Broadly speaking these rights cover negotiating pay, b
the right to the freedom of association and collective bargaining.
According to the C138 - Minimum Age Convention, 1973, all the members are to take action against child labour in t
of employment or work which .... is likely to jeopardise the health, safety or morals of young persons shall not be les
Lowest salary received by the employee upon agreement with the employer. Every country has its own legal thresh
to violation of human rights of the employee.
"United Nations Minorities Declaration in its article 1 refers to minorities as based on national or ethnic, cultural, re
their existence."
Company policies and procedures are an essential to any organisation. Policy refers to the course of actions adopted
what is acceptable behaviour by employees. However, these policies and procedures are useless if employers negle
Some best practices for policy are:
-Company and country specific
-Commitment to compliance with all relevant national and local regulations and legislation
-Commitment to provide sufficient resources for the implementation of the policy / be signed by the companies hig

Procedures explain how to accomplish a task. A procedure is sometimes called a work instruction, strategy or metho
documents like policies. The policy is the goal statement and the procedure is the description of how to achieve the

According to UNOPS, there are six proscribed practices that are without compromise make supplier ineligible to do
Corrupt Practice, Fraudulent Practice, Coercive Practice, Unethical practice, Collusive practice and Obstruction.
System or sets of procedures to ensure the standard of manufactured product, services or work provided to the clie
Quality management is the management / coordination of all activities and tasks that are required to achieve and m
quality policy, creating and implementing quality planning, quality control and quality improvement. This is applicab
service quality.
Recycle generally means converting any unwanted material or by products produced from different sources into val
consumption of raw material consumption and reduces the amount of landfill.
Risk assessment is the process to identify hazards and risk factors, analysis of risks and evaluation and controlling of
17 Sustainable Development Goals adopted by United Nations Member States in 2015, also known as Global Goals,
ensure that all people enjoy peace and prosperity.
Non hazardous Solid waste refers to any unwanted products or refuse from various sources including household, m
value and require a waste management system for safe disposal of the waste for avoiding contamination and polluti
have a solid waste management in a company to adhere with the environmental management of the concerning co
Supply chain mapping is the process of identifying companies and suppliers to document the source of material and
Corporate responsibility should require companies due diligence to identify, address and mitigate adverse impacts w
However, due to the scale and complexity of many supply chains it is often best to prioritise those business relation
step is to know who is in your supply chain.

UN Global Compact is a voluntary initiative based on CEO commitments to implement universal sustainability princi
The UNGP seeks to provide an authoritative global standard for preventing and addressing the risk of adverse huma

UNOPS requires that all vendors it works with to operate with high standards of integrity and competency. UNOPS h

Set of principles that are established by the UN and the International Labour organisation (ILO). It is expected that th
services to the UN.
Water after being used and affected by use is called wastewater. Wastewater is mainly divided into two categories,
from toilets and kitchen sink. Wastewater must be treated before being discharged into land, surface or groundwat