Professional Practice

Higher Nationals
Internal verification of assessment decisions – BTEC (RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS

Programme title Higher National Diploma in Networking
Assessor Internal
Verifier
Unit 03: Professional Practice
Unit(s)
Work Related Learning Report
Assignment title
Student’s name
List which assessment Pass Merit Distinction
criteria the Assessor has
awarded.
INTERNAL VERIFIER CHECKLIST
Do the assessment criteria awarded
match those shown in the assignment
brief? Y/N
Is the Pass/Merit/Distinction grade
awarded justified by the assessor’s Y/N
comments on the student work?
Has the work been assessed accurately?
Y/N
Is the feedback to the student:
Give details:
• Constructive?
• Linked to relevant assessment criteria? Y/N
• Identifying opportunities for improved Y/N
performance? Y/N
• Agreeing actions?
Y/N
Does the assessment decision need
amending? Y/N
Assessor signature Date
Internal Verifier signature Date

Programme Leader signature (if
required) Date
Confirm action completed
Remedial action
taken
Give details:
Assessor signature Date

Internal Verifier
signature Date
Programme Leader
signature (if Date
required)
Higher Nationals - Summative Assignment Feedback Form
Student Name/ID
Unit Title
Assignment 1 Assessor
Number
Date Received 1st
Submission Date submission
Date Received 2nd
Re-submission Date submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target
audience
Pass, Merit & P1 M1 D1
Distinction Descripts
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

LO3 Discuss the importance and dynamics of working within a team and the impact of team
working in different environments
LO4 Examine the need for Continuing Professional Development (CPD) and its role within
the workplace and for higher level learning
Pass, Merit & P4 P5 M4 D4
Grade: Assessor Signature: Date:

Resubmission Feedback:
Grade: Assessor Signature: Date:

Internal Verifier’s Comments:
Signature & Date:
* Please note that grade decisions are provisional. They are only confirmed once internal and
external moderation has taken place and grades decisions have been agreed at the assessment
board.
Pearson Higher Nationals in

Computing
Unit 03: Professional Practice

Assignment 01
General Guidelines
1. A cover page or title page should be attached to your assignment. Use page 1 of this
assignment brief as your cover page and make sure all details are accurately filled.
2. The entire assignment brief should be attached as the first section of your assignment.
3. The assignment should be prepared using a word processing software.
4. The assignment should be word processing in an A4 sized paper.
5. Allow 1” margin on top, bottom and right sides of the paper and 1.25” on the left side
(for binding).
Word Processing Rules
1. The font size should be 12 point, and should be in the style of Time New Roman.
2. Set line spacing to 1.5. Justify all paragraphs.
3. Ensure that all headings are consistent in terms of size and font style.
4. Use footer function on the word processor to insert your name, unit, assignment no, and
page number on each page. This is useful if individual sheets get detached from the
submission.
5. Use the spell check and grammar check function of the word processing application to
review the use of language on your assignment.
Important Points:
1. Carefully check carefully the hand in date and the instructions given with the assignment.
Late submissions will not be accepted.
2. Ensure that sufficient time is spent to complete the assignment by the due date.
3. Do not wait till the last minute to get feedback on the assignment. Such excuses will not
be accepted for late submissions.
4. You must be responsible for efficient management of your time.
5. If you are unable to hand in your assignment on time and have valid reasons such as
illness, you may apply (in writing) for an extension.
6. Failure to achieve at least a PASS grade will result in a REFERRAL grade.
7. Non-submission of work without valid reasons will lead to an automatic REFERRAL.
You will then be asked to complete an alternative assignment.
8. If you use other people’s work or ideas in your assignment, it must be properly
referenced, using the HARVARD referencing system, in your text or any bibliography.
Otherwise, you’ll be found guilty of committing plagiarism.
9. If you are caught plagiarising, your grade will be reduced to a REFERRAL or at worst,
you could be excluded from the course.
Student Declaration
I hereby, declare that I know what plagiarism entails, namely to use another’s work and to
present it as my own without attributing the sources in the correct form. I further understand
what it means to copy another’s work.
1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be
my own, and where I have made use of another’s work, I will attribute the source in the
correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Edexcel UK.
6. I understand that my assignment will not be considered as submitted if this document is
not attached to the assignment.
Student’s Signature: Date:

(Provide E-mail ID) (Provide Submission Date)
Higher National Diploma in Business
Assignment Brief
Student Name /ID Number
Unit Number and Title Unit 3: : Professional Practice
Academic Year 2019
Unit Tutor
Assignment Title Work Related Learning Report : Design and Deliver Training
Programme
Issue Date
Submission Date
IV Name & Date
Submission format
The submission is in the form of an individual written report about. This should be written in a
concise, formal business style using single spacing and font size 12. You are required to make use
of headings, paragraphs and subsections as appropriate, and all work must be supported with
research and referenced using the Harvard referencing system. Please also provide an end list of
references using the Harvard referencing system. Please note that this is an activity-based
assessment where your document submission should include evidences of activities carried out and
of team working. To carry out activities given on the brief, you are required to form groups,
comprising not exceeding 15 individuals.
The recommended word count is 4,000–4,500 words for the report excluding annexures. Note that
word counts are indicative only and you would not be penalised for exceeding the word count.
Unit Learning Outcomes:
LO1 Demonstrate a range of interpersonal and transferable communication skills to

a target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the
impact of team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its
role within the workplace and for higher-level learning.
Assignment Brief and Guidance:
Follow the guidelines given below assuming that you have recently joined as a
management trainee at a non-for profit organization, which is specializing in Soft
Skills and Information Technology development in the local community.
Scenario:
Note on assumptions to be made: Organisation’s management trainees will be
assigned to project groups, to be placed under a training and development executive
and are required to produce documentation in the form of reports of their activities.
Management trainees are required to provide evidence to the top management that
they have been able to demonstrate interpersonal skills and have identified the need
for continuous professional development (CPD) on a report titled “Work Related
Learning Report”.
Take following in to consideration when developing the “Work Related Learning
Report”:
 You have been asked to support your training and development executive
with the planning and implementation of a professional development event
targeted at a suitable audience to develop their soft skills and/or
Information Technology related skills. Assume that you have to complete
the design and delivery within a period of three months.
 The training event you are to design can be scheduled to be delivered over
a single or multiple session based on the requirements given by the target
audience at a location agreeable to the target audience.
 The training programme you develop can include a number of workshops,
coaching sessions and team-building activities. The institution/audience
you are planning to conduct the programme for would require a schedule
of the types of activities proposed so that plans can be finalised.
Working in small groups (Not exceeding 15 individuals per group):

Produce a professional schedule (preferably using a project management software)
that identifies planning and resourcing prior to the event. In addition, design a
training pack to include a range of activities, and breakout sessions. It is expected
that you will be having considerable number of individuals attending. Please make
sure that the location have necessary facilities.
Working individually:
 Following the event, your training and development executive has asked
you to provide some feedback and include it in your “Work Related
Learning Report”. In the report, produce a written evaluation of the
effectiveness and application of interpersonal skills during the design and
delivery process. You should also include an evaluation of your
performance in this project and evaluate your contribution to the team you
worked with. Further, assume that you have been asked by the training and
development executive to produce evidence in the report that you have
designed and delivered the training event based on the dynamics of team
working.
 The report you produce also should have section allocated to discussing
problem solving and its importance in planning and running the event you
have conducted. Your report should include a discussion of various
problem-solving techniques and justify the solution methodologies used
during your project. You should also include a critique of the application
of critical reasoning and your experiences of it.
 Having completed the Training Event Management project, you now need
to reflect on your experience and consider your Continuous Professional
Development (CPD) needs add a section on the to your “Work Related
Learning Report” containing following subsections.
a. Consider your personal and/or career goals and identify your CPD
needs and what actions would put you in a position to achieve these
goals. Produce a development plan outlining your future goals and
identifying how these can be realised.
b. Conduct some research into motivational theories and how they can
be used to improve employee performance. Compare a number of
theories and report on them.
c. Write a section on the usage of CPD within organisations and what
evidence would be required to measure how effective this CPD is in
helping employees achieve their goals while using their time and
resources effectively.
Contents
Acknowledgment...........................................................................................................................15
Table of Figures.............................................................................................................................19
Table of Tables..............................................................................................................................22
Acronyms.......................................................................................................................................23
Introduction....................................................................................................................................24
Work Related Learning Report......................................................................................................25
About Us........................................................................................................................................25
Mission Statement.........................................................................................................................25
About the Project...........................................................................................................................25
About the Team.............................................................................................................................26
Summary........................................................................................................................................27
Introduction to The Project............................................................................................................27
Training Activities That Was Done During the Event..................................................................27
Soft Skill Training.....................................................................................................................27
IT Training.................................................................................................................................28
Budget Plan....................................................................................................................................28
Interpersonal Skills........................................................................................................................28
Transferable Communication Skills..............................................................................................29
Verbal Communication..................................................................................................................29
Non-Verbal Communication.........................................................................................................33
Written Communication................................................................................................................33
Different forms of written communication................................................................................34
Visual Communication..................................................................................................................38
Different forms of visual communication..................................................................................38
Electronic Communication............................................................................................................39
Different forms of electronic communication...........................................................................39
Time Management.........................................................................................................................44
Gantt Chart.....................................................................................................................................45
Project Schedule............................................................................................................................45
Agenda...........................................................................................................................................46
Contingencies................................................................................................................................48
Justifications for The Time Allocations........................................................................................48
The Evaluation...............................................................................................................................50
Evaluation IT.............................................................................................................................50
Evaluation Soft Skill..................................................................................................................55
Problem Solving............................................................................................................................60
Defining the problem.................................................................................................................60
Determining the causes for the problem....................................................................................61
Generating ideas for solutions to the problem...........................................................................61
Selecting the best solution available..........................................................................................61
Take action on the selected solution..........................................................................................61
Problems That Occurred During the Project and Solutions...........................................................61
Reasons for The Solutions Applied...............................................................................................62
Different Types of Problem-Solving Techniques..........................................................................63
Hurson’s Productive Thinking Model.......................................................................................63
Eight Disciplines of Problem Solving.......................................................................................64
Solution Methodologies.................................................................................................................64
SWOT Analysis.............................................................................................................................65
Member Position Assigning..........................................................................................................66
Team Hierarchy.............................................................................................................................68
Member Activities.........................................................................................................................69
Dynamic Team Working...............................................................................................................71
Characteristics of A Successful and Winning Team Dynamic (ej4, 2019)...............................71
Practices That Improve the Current Team Dynamic (Heathfield, 2019)...................................72
Characteristics of A Poor Team Dynamic (Mind Tools Ltd., 2019).........................................72
Goals..............................................................................................................................................72
Team Goals................................................................................................................................72
Goals of The Soft Skill Session.............................................................................................73
Goals of The IT Session.........................................................................................................73
Individual Goals.........................................................................................................................73
Goal Evaluation.............................................................................................................................75
Team Goal Evaluation...............................................................................................................75
Individual Goal Evaluation........................................................................................................75
Self-Evaluation..............................................................................................................................96
Self-Evaluation Methods...........................................................................................................96
Key Performance Indicators (KPI)............................................................................................96
Performance Appraisal..............................................................................................................97
Self-Assessment.........................................................................................................................97
Continuing Professional Development (CPD)...............................................................................98
The Importance of CPD.............................................................................................................98
Development Plan..........................................................................................................................98
Motivational Theories..................................................................................................................100
Maslow’s Hierarchy of Needs.................................................................................................100
Two-Factor Theory..................................................................................................................100
References....................................................................................................................................102
Assignment Gantt Chart..............................................................................................................106
Table of Figures
Figure 1 Meeting Photo 1..............................................................................................................30

Figure 5 Written Communication Evidence 1...............................................................................36
Figure 6 Written Communication Evidence 2...............................................................................38
Figure 7 Visual Communication Evidence 1.................................................................................39
Figure 8 Electronic Communication Evidence 1...........................................................................40
Figure 9 Electronic Communication Evidence 2...........................................................................41
Figure 10 Electronic Communication Evidence 3.........................................................................42
Figure 13 Time Management Matrix.............................................................................................45
Figure 14 Project Schedule as A Gantt Chart................................................................................46
Figure 15 Event Agenda................................................................................................................47
Figure 16 Feedback IT 1................................................................................................................51
Figure 22 Feedback Soft Skill 1.....................................................................................................56
Figure 28 Team Hierarchy.............................................................................................................68
Figure 29 Personal Goal Achieved - Evidence 1...........................................................................76
Figure 34 Personal Goal Achieved Evidence 6.............................................................................83
Figure 38 Individual Goals Achieved Evidence 1.........................................................................87
Figure 40Individual Goals Achieved Evidence 3..........................................................................89
Figure 47 Individual Goals Achieved Evidence 10.......................................................................96
Figure 48 Maslow’s Hierarchy of Needs.....................................................................................100
Figure 49 The two-factor theory..................................................................................................101
Table of Tables
Table 1 Member Details.................................................................................................................25

Table 2 Contingencies....................................................................................................................47
Table 3 Justifications for The Time Allocations............................................................................49
Table 4 Problems and Solutions....................................................................................................61
Table 5 Critical Reasoning for The Solutions................................................................................62
Table 6 Solutions That Are in Place for Unexpected Future Events.............................................64
Table 7 SWOT Analysis................................................................................................................65
Table 8 Critical Reasoning for Assigning Positions......................................................................67
Table 9 Member Activities............................................................................................................70
Table 10 Individual Goal Defining................................................................................................74
Table 11 Self-Assessment..............................................................................................................97
Table 12 Development Plan...........................................................................................................98
Table 13 Assignment Gantt Chart................................................................................................105
Acronyms
IT Information Technology
CPD Continuing Professional Development
URL Uniform Resource Locator
Introduction
This document contains the answer to the assignment given on the subject Professional Practice
under the title Work Related Learning Report.
Work Related Learning Report
About Us
We are a group of management trainees working for a non-profit organization which specializes
in Soft Skill and Information Technology development in the local community. We are charged
with the responsibility to educate and give experience to the community regarding various
aspects of Soft Skill and IT. We believe that a person with a better knowledge on these fields
will be able to reach his full potential in his or her career. The reason this organization got
founded was because that today’s generation tends to mainly focus their education only on the
hard skills and disregard the value of soft skills. And also, even though almost all of them are
using many computer devices like cell phones, laptops etc. they lack the knowledge and
experience on how to properly operate them and get the full intended use of them. Therefore, as
a solution our organization focus on those soft skill and IT skills of them to guide them for a
better tomorrow.
Mission Statement
To provide IT knowledge and Soft Skills training of exceptional quality to the younger
generation helping them achieve their highest potential and enhancing their personal
effectiveness
About the Project

As management trainees the organization grouped us into different teams. The teams are to do an
event regarding soft skills or IT training or both as their project. At the end of each project a
“Work Related Learning Report” should be submitted to the top management. The project should
be completed within a time limit of 3 months.
About the Team
Our team consists of 12 management trainees. The various tasks of the project will be divided
between the team members according to their unique skill and abilities. For more details on the
12 team members please refer to the following table.
Student Name E-mail Address Contact No.
1) Abdul
usamahussain7073@gmail.com 076 - 7667073
Rasheed Usama
2) Asaph Renly
asaph4bless@gmail.com 077 - 8786196
Martin
3) Avishka
Wijesinghe
4) Binuri
binurinarangammana18@gmail.com 071 - 4127200
Narangammana
5) Harshani
harshi.ekanayake94@gmail.com 076 - 7968172
Ekanayake
6) M. J. M.
MohomedLuqman69@gmail.com 077 - 2047159
Lukqman
7) Mohamed
Mazahir Abdulabd77admi@gmail.com 077 - 5077472
Rahman
8) Nirmani
Somasinghe
9) Nirosha
ndharmawardena@gmail.com 076 - 8534050
Dharnawardane
10) Ravindu
rvindubndrsnnyk@gmail.com 070 - 5582888
Senanayake
11) Shashini
shashattanayake94@gmail.com 071 - 3553033
Attanayake
12) Y. S. M.
ashfaaqkaka@gmail.com 076 - 6416843
Ashfaaq
Table 1 Member Details
The team members that are highlighted on the above table left the management trainee program.
Therefore, they are marked as inactive members of the group.
Summary
As the Group 1 of our Professional Practice subject we planned to organize a soft skill and IT
training session for the students who are doing the diploma program at Esoft Kandy. This was a
one-day program which was held at the Esoft building. The purpose of this program was to
improve the communication and leadership skills of the students and to improve their knowledge
on how to handle cyber threats.
Introduction to The Project

Activities performed by our organization
• Conducting IT training sessions
• Conducting soft skill training sessions
• Improving IT skills through experience
• Helping to understand one’s true potential
• Providing guidance in any IT and Soft skill matter
As the first project of our organization we decided to hold a Soft skill and IT training session for
the students who are doing their diplomas at Esoft Metro Campus Kandy. This will be a one-day
training which will be held during the morning and afternoon hours. Participants were provided
with learning materials and refreshments. The number of participants was decided as 5 – 10. The
training was held on 13th of June 2019 from 9.00 am to 1.00 pm. At the end of the session all the
participants were awarded with a participation certificate.
Training Activities That Was Done During the Event

Soft Skill Training
i. Motivating the audience through motivational videos
ii. Sharing our knowledge and experience
iii. Doing activities to improve communication and leadership skills
iv. A Q & A session
v. Getting the feedback from the audience
IT Training
i. Introducing cyber security
ii. Doing tutorials on how to protect yourself from cyber threats
iii. Presenting with resources on how to keep Up-to-date with the world of cyber security
iv. A Q & A session
v. Getting the feedback from the audience
Budget Plan
1) Beverages 29 x 40 = 1160/=
2) Feedback Forms 5 x 20 = 100/=
3) Name Tags 50 x 11 = 550/=
4) Belts 30 x 11 = 330/=
5) Letters (Colour Printing) 18 x 11 = 198/=
6) Certificates 25 x 40 = 1000/=
7) Total = 3338/=
Interpersonal Skills
Interpersonal skills can be identified as s set of traits a person relies on when interacting and
communicating with others. They cover a variety of scenarios where communication and
cooperation are essential[ CITATION Ind19 \l 1033 ].
Interpersonal skills involve the ability to communicate and build relationships with other people.
They are often referred to as “People Skills” and “Employability Skills”[ CITATION Ind19 \l
1033 ].
They are referred to as people skills because they incorporate both your natural personality and
how you have learned to handle certain social situations[ CITATION Ind19 \l 1033 ].
They are referred to as employability skill because they can help a person through their job
interview process and have a positive impact on his or her career[ CITATION Ind19 \l 1033 ].
Most managers deem them as a crucial set of skill that are required by an employee[ CITATION
Doy19 \l 1033 ].
Interpersonal skills include a wide range of skills such as,
 Transferable Communication Skills[ CITATION Ski19 \l 1033 ]
o Verbal Communication
o Non-Verbal Communication
o Listening Skills
 Team Working[ CITATION Ski19 \l 1033 ]
 Conflict Resolution and Mediation[ CITATION Ski19 \l 1033 ]
 Problem Solving and Decision-Making Skills[ CITATION Ski19 \l 1033 ]
 Ability to give and receive unbiased feedback
 Being able to work within a team environment
Transferable Communication Skills

Communication can be identified as an act of transferring information from one place, person or
group to another[ CITATION Ski191 \l 1033 ]. It can be done using methods such as speech,
visuals, writing or even the sense of touch.
Verbal Communication
Verbal communication can be described as the use of words to share information with others.
The verbal element of the communication is all about the words that are chosen and how they are
heard and interpreted[ CITATION Ski192 \l 1033 ].
During the organization and management of our project we used verbal communication as a
method of sharing information. We held a number of meetings to discuss and speak about how
the project should be done.
The following set of images serves as evidence to the fact that we have communicated verbally.
Figure 1 Meeting Photo 1
Non-Verbal Communication
Interpersonal communication does not always require the use of meaningful words. It also
includes implicit messages that are expressed through non-verbal behaviors[ CITATION
Ski193 \l 1033 ]. Some of the non-verbal communication behaviors are,
 The tone and the pitch of the voice
 The gestures displayed through body language
 The physical distance between the communicators
 The posture
 The facial expressions
 The eye gazes
Written Communication
Written communication involves any types of message that makes the use of the written word. It
is the most important and effective mode of communication in a workplace
environment[ CITATION Man19 \l 1033 ].
Different forms of written communication
 Letters
 Proposals
 Reports
 Memos
 Documents
The following set of images serves as evidence to support the fact that written communication
was used during our project.
Figure 5 Written Communication Evidence 1
Figure 6 Written Communication Evidence 2
Visual Communication
Visual communication can be identified as the transmission of information and ideas through
visual elements such as symbols, images and videos. It is believed to be the communication type
that most people rely on[ CITATION Whi19 \l 1033 ].
Different forms of visual communication
 Advertisements
 Animations
 Illustrations
 Typography
 Videos
 Signs and Symbols
 Graphic Designs
During our project we used visual communication modes to attract the target audience. With the
permission of the right people we posted and advertisement on Facebook to inform the target
audience about the event.
The following image shows the advertisement that was used. It serves as evidence to the fact that
we have used visual communication during our project.
The advertisement can be viewed at the following URL.
https://www.facebook.com/EsoftMetroCampusKandy/posts/2349520815141918
Figure 7 Visual Communication Evidence 1
Electronic Communication
Electronic communication is a general term used to describe all computer-mediated
communication in which the individuals or groups exchange messages with others[ CITATION
IGI19 \l 1033 ].
Different forms of electronic communication
 E-mails
 Forums
 Video Chats
 SMS
 Web Pages
The Facebook advertisement mentioned under the visual communication also belongs to the
electronic communication category. Other than that, we have used following methods of
electronic communicating to communicate throughout the project.
 WhatsApp Messaging
 Google Groups
The following set of images serves as evidence to the fact the we have used electronic
communication methods to do the project.
Figure 8 Electronic Communication Evidence 1

According to all of the evidence provided in the above section of the document it is proved that
different types of communication styles were used in during the project. In conclusion following
are the communication styles that were used.
 Verbal Communication
 Non -Verbal Communication
 Written Communication
 Visual Communication
 Electronic Communication
Time Management
Time management can be defined as a process of planning and controlling the time spent on
specific activities. Effective time management skills help individuals to complete more tasks in a
shorter time period. It also helps to lower stress and also help to lead to a successful
career[ CITATION CFI19 \l 1033 ].
During the time period of our project it was essential to manage the project within the limited
time frame. Therefore, effective time management skills were needed to go through with the
project. Following are some of the time management methods used during the project.
 Setting short term and long-term goals
 Managing a calendar
 Prioritizing the tasks
When prioritizing the group tasks the Stephen Covey's time management matrix were used to
identify what was important and what was urgent. In his time management matrix 4 quadrants
are used to determine the priority of the tasks.
The following table represents the time management matrix. It serves as evidence to the fact that
time management was done effectively during the project.
Important Not Important
Purchasing refreshments for the
Finding a target Audience
audience
Regularly conducting Finding a backup audience in case

Urgent meetings the current target audience fails
Preparing the project

proposal
Getting the required tools for Finding a light pen to give a better
the activities in the event presentation
Printing all the official
documents needed for the Getting a quality sound system
Not project
Urgent Creating an agenda for the convincing the batchmates for
event their support
Preparing a feedback form to

evaluate the event
Figure 13 Time Management Matrix
Gantt Chart
To manage the time more effectively during the event a Gantt chart was designed and used. It is
a type of chart that illustrates a schedule of a project. It was named after it’s inventor Henry
Gantt. It shows the time relations between each tasks of the project and therefore it makes it
easier to keep track of the project progress.[ CITATION Gan19 \l 1033 ]
Project Schedule
Project scheduling is a mechanism that can be used to identify what are the tasks that need to be
done and how much time needs to be allocated to accomplish those tasks[ CITATION Pro191 \l
1033 ].
The schedule of our group project was represented in the form of a Gantt chart. That Gantt chart
was used as a schedule plan the event and the allocations of time.
Following image shows the Gantt Chart that was used in the planning.
Figure 14 Project Schedule as A Gantt Chart
Agenda
To manage the time during the day of the event a plan was implemented in the form of an
agenda. an agenda is a document all the attendees f a meeting or a specific event. It is usually
handed out to the participant before the beginning of the event or the meeting. An agenda is more
than just a list of things to do. It is designed in a way that all the relevant topics will be dealt with
in a god order and time[ CITATION DrB13 \l 1033 ].
The following image shows the agenda that was created to deal with the specific activities during
the day of the event. It serves as evidence to the fact that the event was successfully planned. A
printed version of the agenda was handed out to every audience member during the day of the
event.
Figure 15 Event Agenda
Contingencies
A contingency can be identified as a “Plan B” in case the “Plan A” fails for some reason. It is a
backup plan that will be in place for when things go differently than previously
hoped[ CITATION Wri19 \l 1033 ].
The official Project Management Institute defines it as,
“Contingency planning involves defining action steps to be taken if an identified risk event
should occur.[ CITATION Hei00 \l 1033 ]”
It is a predefined actionable plan that will be enacted if a preidentified risk becomes a reality.
They are mainly used for the purpose of risk management[ CITATION Wri19 \l 1033 ].
The following table represents the problematic future events that could occur during the event
day and proposed solutions for those problems. In other words, it is a contingency plan for the
day of the event. It serves as evidence to the fact that the planning of the event was successful.
Problematic Future Events Solutions for Problematic Future Events
The delayed attendance of the audience on the day Delay the start of the event by a maximum of 10
of the event minutes. Then start the event regardless of the
number of audience members present.
Absence of the person who will be handing out the Have another qualified person as backup to
certificates. In this case Mr. A T Selvam. handout the certificates.
The audio file containing the national anthem Quickly download a MP3 version of the national
unavailable or corrupted anthem off the internet
Running out of refreshments and rewards to give to Keep a member of the group as backup to send to
the audience. get more.
Table 2 Contingencies
Justifications for The Time Allocations

In this section of the document the reasons for the time allocated for each task in the agenda are
discussed. Refer to the following table which contains the justifications for the amount of time
allocated for each task.
Agenda Item Amount of Time Allocated Justifications
A very short amount of time is allocated to
Start 5 minutes start the event because the audience needs to
be properly seated.
10 minutes are allocated to stand up, sing the
National Anthem 10 minutes
national anthem and be seated again.
A short amount of time is allocated to
Welcome Speech 15 minutes welcome all the participants of the event and
thank them for their time.
One hour was allocated to the leadership part
Soft Skill Session -
1 hour of the soft skill session due to trainer’s
Leadership
request.
One hour was allocated to the activity part of
Soft Skill Activities 1 hour
the soft skill session due to trainer’s request.
Refreshments are provided
It was decided to give refreshments during
Refreshments during the soft skill session.
the soft skill session to save time
Therefore, no time allocated.
One hour was allocated to the communication
Soft Skill Session –
1 hour part of the soft skill session due to trainer’s
Communication
request.
Feedbacks are taken during the
Getting Feedback – Soft It was decided to take the feedback during the
soft skill session. Therefore, no
Skill soft skill session to save time
time allocated.
30 minutes were allocated for the lunch break
Lunch Break 30 minutes for the audience to take their lunch and for
some audience member to go to the mosque
One and a half hour was allocated to the IT
IT Session 1 hour and 30 minutes
session due to trainer’s request.
Feedbacks are taken during the
It was decided to take the feedback during the
Getting Feedbacks – IT IT session. Therefore, no time
IT session to save time
allocated.
A short amount of time was allocated for the
Vote of Thanks 15 minutes vote of thanks because at the end of the
event the audience will be eager to leave.
15 minutes were allocated to distribute
Certificate Distribution 15 minutes
certificated to the ones who came
A vert short amount of time was allocated to
End 5 minutes end the event and for the audience to get up
and leave the hall.
Table 3 Justifications for The Time Allocations
The Evaluation
In the following section of the document the effectiveness and the application of interpersonal
skills during the design and the delivery of the training event will be evaluated. Evaluation can
be described as a systematic assessment of a design, implementation or results of an initiative for
the purpose of learning or decision making[ CITATION Can14 \l 1033 ].
For the evaluation process the feedbacks taken during the event will be used. The evaluation will
be done separately for the IT and Soft Skills because feedbacks were also taken separately.
Evaluation IT
Following are the questions that are included in the feedback form.
1) The program was useful for the practical life.
2) The program organizers handled the presentation efficiently.
3) The presenter was knowledgeable in the respected field.
4) The duration was not capable.
5) The accuracy of the content was questionable
Following are the answer to those questions.

1) I strongly agree (100%)
2) I agree (75%)
3) I neither agree or disagree (50%)
4) I disagree (25%)
5) I strongly disagree (0%)
The 4th and 5th questions of the feedback form are negative questions. Therefore, those feedbacks
will be converted into positive before evaluating.
The following set of images show 6 feedback forms collected during the IT session of the
training event.
Figure 16 Feedback IT 1
The feedback will be evaluated through the use of column charts.
Evaluati on - IT
100
90
80
70
60
50
40
30
20
10
0
Question 01 Question 02 Question 03 Question 04 Question 05
Feedback Form 1 Feedback Form 2 Feedback Form 3

Feedback Form 4 Feedback Form 5 Column1
The following chart shows the overall evaluation of all the questions in the IT session.
Overall Success - IT Session

100
90
80
70
60
50
40
30
20
10
0
Overall Success - IT Session
According to the evaluation done by the above charts the overall success of the IT session is 38.5
%.
Evaluation Soft Skill
The same set of questions and answers used in the evaluation process of the IT session will be
used to evaluate the soft skill session too.
The following set of images show 6 feedback forms collected during the soft skill session of the
training event.
Figure 22 Feedback Soft Skill 1



The feedback will be evaluated through the use of clustered column charts.
Evaluati on - Soft Skills

100
90
80
70
60
50
40
30
20
10
0
Feedback Form 1 Feedback Form 2 Feedback Form 3

Feedback Form 4 Feedback Form 5 Column1
The following chart shows the overall evaluation of all the questions in the soft skill session.
Overall Success - Soft Skill Session
100
90
80
70
60
50
40
30
20
10
0
Overall Success - Soft Skill Session
According to the evaluation done by the above charts the overall success of the soft skill session
is 80.83 %.
Overall Success Rate Of The Event

100
90
80
70
60
50
40
30
20
10
0
Soft Skill Session IT Session
Overall Success Rate
According to the overall success charts of both the IT and soft skill sessions the overall success
of the entire event is 59.66%. Therefore, this can be identified as a successful training event.
Problem Solving
There are 5 main steps when it comes to problem solving using critical thinking. This 5-step
approach can be taken in all problems. Using this technique will help to manage the project more
effectively[ CITATION PRO19 \l 1033 ].
Following are the 5 steps of the problem-solving method.
1) Defining the problem
2) Determining the causes for the problem
3) Generating ideas for solutions to the problem
4) Selecting the best solution available
5) Take action on the selected solution
Defining the problem

As the 1st step of the problem-solving method the problem has to be defined correctly. The
defined way of the problem will determine how it is solved[ CITATION PRO19 \l 1033 ].
Determining the causes for the problem
Once the problem is well defined the main cause of the problem must be found. To identify the
cause the problem has to be deeply analysed. Otherwise only the symptoms of the problem can
be identified. If the cause was not found and the solution was only applied to the symptom the
problem will most likely occur again[ CITATION PRO19 \l 1033 ].
Generating ideas for solutions to the problem
Once the problem and the cause are properly identified a creative solution to the problem must be
found. To come up with new ideas for a solution brainstorming and mind mapping can be
used[ CITATION PRO19 \l 1033 ].
Selecting the best solution available
After multiple solutions are found to the problem the best solution must be selected. To do this
the possible result of every solution must be analyzed. After analyzing the effective solution
must be selected[ CITATION PRO19 \l 1033 ].
Take action on the selected solution
Once a solution is determined it has to be implemented. An action or multiple actions must be
taken to solve the problem using the proposed solution[ CITATION PRO19 \l 1033 ].
The above mentioned 5 step method was applied when solving the problems that occurred during
the event.
Problems That Occurred During the Project and Solutions

The following table shows some of the problems that occurred during the designing and planning
of the event. And also, it shows the solutions that were applied to remedy the problems.
The Problem The Solution
At first the program was planned to take place The program was postponed until a suitable
during the month of April. But due to the situation environment was available. The day of the program
in the country it was not possible was changed to the month of June.
Originally the target audience was school children. A decision was made to take Esoft diploma students
But considering the security risks they were as the target audience because they are our own
eliminated from the list of target audience. colleagues.
The event was to take place at Monday or Tuesday.
The event day was moved to be held on a Thursday
But since our target audience have their classes
after going through the pros and cons
during those days other measures were taken.
Table 4 Problems and Solutions
Reasons for The Solutions Applied

The following table shows critical reasons for the given solutions that was applied to the problem
and how it was implemented
Reasons for Applying the How the Solution
The Problem The Solution
Specific Solution Was Implemented
An emergency
meeting was held.
The program was And all the members
At first the program was The program was postponed postponed because there came to an
planned to take place during until a suitable environment wasn’t a good agreement that this
the month of April. But due was available. The day of the environment to hold the was not a good time
to the situation in the program was changed to the event. Everyone was to hold an event like
country it was not possible month of June. stressed due to the this. So, everyone
situation in the country. voted to move the
event to the month
of June
Originally the target A decision was made to take The target audience was The matter was
discussed during a
changed to Esoft
meeting. And we
students because the
decided not to try to
audience was school schools refused to allow
do the event for
children. But considering Esoft diploma students as their students to
schools. The group
the security risks they were the target audience because participate in the event.
leader suggested to
eliminated from the list of they are our own colleagues. Given the security risks at
do it to Esoft
target audience. the time it was
students. Every
reasonable to change the
member agreed to
target audience.
that suggestion.
Originally the event was
planned to be held on a
Monday or a Tuesday. A meeting was
The event was to take place But because the most of scheduled with the
at Monday or Tuesday. But The event day was moved to the audience members manager of Esoft.
since our target audience be held on a Thursday after couldn’t participate on After a reasonable
have their classes during going through the pros and that day due to their discussion we
those days other measures cons class schedule. So, decided that it was
were taken. because there was no best to move the
other choice the event evet to a Thursday.
was moved to a
Thursday.
Table 5 Critical Reasoning for The Solutions
Different Types of Problem-Solving Techniques

Hurson’s Productive Thinking Model
This problem-solving model was created by a person named Tim Hurson. It is a 6-step model to
solve problems creatively. Following are the steps of that problem-solving model[ CITATION
Val17 \l 1033 ].
1) Ask “What is going on?”
2) Ask “What is success?”
3) Ask “What is the question?”
4) Generate Answers
5) Forge The solution
6) Align Resources
Eight Disciplines of Problem Solving
This problem-solving process was developed by the one of the leading automakers in the world,
“Ford”. If an organization has a large problem that needs to be solved, they need to have a plan
and a process. These 8 disciplines are designed to give just that. Following are the 8 disciplines
of the process[ CITATION Fre15 \l 1033 ].
1) Build the Team
2) Describe the Problem
3) Implement A Temporary Fix
4) Identify and Eliminate the Root Cause
5) Verify Solution
6) Implement A Permanent Solution
7) Prevent the Problem from Recurring
8) Celebrate Team Success
Solution Methodologies
A solution methodology is a way to prepare for future problems that might occur. Basically, it is
an action plan on how to act and what to do if a specific future event. It describes how to handle
the situation efficiently and the things that are supposed to be done in an unexpected situation.
Following is an example for a solution methodology.
E.g.: - In most of the buildings there is an exit called as the “Fire Exit”. This exit is designed to
be used in case a fire starts inside the building. Various places in the building is marked
with signs that will lead a person to the nearest exit in case of a fire. And also, some
building has fire hydrants in place to use in an accidental fire. They are placed at multiple
places in the building. This can be taken as a great example for a solution methodology.
The following table shows some of the solutions that were placed when planning and designing
the event.
Unexpected Future Event Solution Methodology Placed
If an unexpected event regarding the project occurs Immediately have an emergency meeting and
discuss how to handle the situation
If for some reason the target number of audiencesTake students from an available batch at Esoft and
did not attend continue with the planned event
If a member of the audience or the group gets sick Have an emergency medical kit nearby. If the
during the event condition gets worse take the person to the nearest
hospital.
If 2 members of the team have opposite point of Ask them to diced by themselves. If they can’t
views on a group matter resolve the issue by themselves conduct an election
on both their ideas. The idea with the most votes
will win
Table 6 Solutions That Are in Place for Unexpected Future Events
SWOT Analysis
The acronym SWOT stand for the following things.
S - Strengths
W - Weaknesses
O - Opportunities
T - Threats
SWOT analysis is a useful technique for understanding strengths and weaknesses and for
identifying opportunities and the threats face by an individual or a group of individuals.
The following table shows the SWOT analysis done on our project group.
Helpful Harmful
Threats Weaknesses
Team Members are experienced people Communication Problems
Team members are supportive of each

Internal other
Low Budget
Origin Team members are knowledgeful in
Inactive Members
specific fields
A talented designing team that creates

eye catching presentations
External Opportunities Threats

Origin
The chance to advertise our event
The competition with the other groups
through the official Facebook page of
who seek the same target audience
Esoft
The support of lecturers and batchmates The neglection we faced by some of the
at Esoft target audience groups
Being able to use resources such as
The very limited time frame to do the
projectors, mics, and sound systems at
event
Esoft
Table 7 SWOT Analysis
Member Position Assigning

The following table represents the positions that were assigned to each member of the team. And
also, it gives critical reasons as to why the specific tasks and activities were assigned to the
specific members.
Member Name Position Assigned Critical Reasons for Assigning
 Good leadership
qualities
Assistant Leader / Audience  Good
Abdul Rasheed Usama
Manager management skills
 Good
communication skills
 Good knowledge
Asaph Renly Martin Assistant Treasurer in financing
 Hard working
Avishka Wijesinghe
 Good
Audience Management / Front  Experience in
Binuri Narangammana
Table many social situations
 Good speaking
skills
 Good handwriting
 Good language
Harshani Ekanayake Assistant Secretary skills
 Good
management skills
 Good
Assistant Audience Manager / communication skills
M. J. M. Lukqman
Front Table  Good language
skills
 Have previous
designing experience
Mohamed Mazahir Abdul Rahman Photographer / Editor  Have an artistic
mind
 Owns a camera
Nirmani Somasinghe
 Owns a camera
 Have previous
Nirosha Dharnawardane Photographer / Editor
designing experience
 Good Language
skills
 Previous
Ravindu Senanayake Secretary / Presenter
experience as a secretary
 Good
 Good knowledge
in financing
Shashini Attanayake Treasurer  Good finance
management skills
Good communication skills
 Good leadership
qualities
Y. S. M. Ashfaaq Team Leader / Presenter  Always motivated
 Good speaking
skills
Table 8 Critical Reasoning for Assigning Positions
Team Hierarchy
Figure 28 Team Hierarchy
Member Activities
The following table shows specific activities that have to be done by the member that holds the
specific position in the group.
Student Name Position Activities

1) Manage the audience during
the event
2) Assist the leader in leading the
group
3) Make the decisions when the
1) Abdul Rasheed Assistant Leader /
leader is not available
Usama Audience Manager
4) Make sure that other team
members are accomplishing the tasks
assigned to them by the leader
5) Motivate the team members to
do their part
1) Assist the treasures in all
monetary activities
2) Maintain a record of all the
monetary activities
3) Make the decisions of the
2) Asaph Renly treasurer when the treasurer is
Assistant Treasurer
Martin unavailable
4) Make sure that all the
transactions done are within the
budget.
5) Provide financial aid in all the
group activities
3) Avishka
Wijesinghe
1) Manage the audience during
the event
2) Welcome the audience at the
beginning of the event
Audience 3) Register the audience members
4) Binuri
Management / Front at the entrance of the venue
Narangammana
Table 4) Fill in the certificates with the
names of the audience members
5) Make sure all the audience
members are seated at the front of the
hall
1) Assisting the secretary in
maintaining the documents
2) Keeping a copy of all the
documents as backup
3) Making the decisions of the
secretary when the secretary is not
5) Harshani
Assistant Secretary available
Ekanayake
4) Make sure that all the
documents processed by the secretary
are valid and accurate
5) Read the minutes of the
previous meeting records if the
secretary is not attending the meeting
6) M. J. M. Assistant Audience 1) Assisting the audience
Lukqman Manager / Front Table managers to manage the audience
2) Make sure all the audience
members are seated at the front of the
hall
3) Help to maintain discipline
while the event is in session
4) Help to distribute refreshments
during the event interval
5) Welcome and guide the
audience members to the hall
1) Taking photographs during the
group meeting
2) Taking photographs and videos
on the day of the event
7) Mohamed 3) Design all the graphical content
Photographer / Editor
Mazahir Abdul Rahman needed in the presentations.
4) Design a suitable ID card for the
members
5) Design a suitable certificate to
handout to the audience
8) Nirmani
Somasinghe
1) Taking photographs during the
group meeting
2) Taking photographs and videos
9) Nirosha 3) Design all the graphical content
Photographer / Editor
Dharnawardane needed in the presentations.
4) Design a suitable ID card for the
members
5) Design a suitable certificate to
handout to the audience
1) Maintain an accurate and
descriptive record regarding the
activities of the group
2) Possess all the group document
at all time in case of an emergency
10) Ravindu 3) Read the minutes of the
Secretary / Presenter
Senanayake previous meeting at the beginning of
every meeting
4) Create a presentation to
present at the day of the event
5) Present and train the audience
11) Shashini Treasurer 1) Maintain an accurate record of
Attanayake all the monetary transactions done in
the group
2) Design and maintain a budget
plan for the overall activities of the
group
3) Manage all the expenses within
the budget limit
4) Provide financial aid in all the
group activities
5) Keep the team members up-to-
date regarding all the expenses and
incomes
1) Assign suitable tasks for every
team member
2) Monitor the progress of the
assigned tasks
12) Y. S. M. Team Leader / 3) Update all the team members
Ashfaaq Presenter on the events that happen
4) Create a presentation to
present at the day of the event
5) Present and train the audience
Table 9 Member Activities
Dynamic Team Working

Team dynamics can be identified as an unconscious psychological force that influence the
behavior and performance of a team. Following are some things that affect the dynamic of the
team[ CITATION Mye13 \l 1033 ].
 The nature of the team’s work
 The personalities of the team members
 The interrelationship between the team members as well as with other people
 The environment in which the team works
Characteristics of A Successful and Winning Team Dynamic[ CITATION ej419 \l 1033 ]

 A clear and shared team purpose
 Trust and openness between the team members
 The willingness to accept and correct mistakes
 The diversity among team members
 Interdependence and a sense of belonging in the team
 Consensus decision making
 Participative leadership
Practices That Improve the Current Team Dynamic[ CITATION Hea19 \l 1033 ]
 Be clear about the team’s mission
 Encourage reasonable risks within the team environment
 Communicate with each other with respect
 Commit to the team and its members
 Encourage creativity and innovation
 Engage in continuous improvement
 Solve team problems and conflicts
 Practice participative leadership
 Make high quality decisions
Characteristics of A Poor Team Dynamic[ CITATION Min19 \l 1033 ]

 Weak leadership
 Excessive deference to authority
 Free riding
 Evaluation apprehension
 Blocking of the flow of information
 The presence of personalities such as the aggressor, the negator, the withdrawer, the
recognition seeker and the joker
Goals
The goals within our group project were defined in both groupwise and individual wise. The
goals are needed for a team and person to be productive. Establishing the right set of goals is
important. The goals have to be motivational, fit individual roles and aligned with the objective
of the project.
Team Goals
The main goal of the team is to conduct a successful soft skill and IT training session.
Goals of The Soft Skill Session
 To develop forwardness of students
 To develop interpersonal skills
 To improve critical thinking
 To improve problem solving capabilities
Goals of The IT Session

 To give an understanding about privacy and security
 To evaluate the harmfulness of cyber threats
 To provide awareness on avoiding those threats
Individual Goals
Being a part of a team, every team member has to do their part for the sake of the team. Defining
individual goals help to accomplish their tasks. The following table shows the goals of each team
member related to their position on the team.
Member Name Position Assigned Individual Goals
His goal was to supervise the team
Assistant Leader / Audience under the vision of the team
Abdul Rasheed Usama
Manager leader and to manage the
audience effectively
His goal was to manage all the
Asaph Renly Martin Assistant Treasurer
financial situations in the group
Avishka Wijesinghe
Her goal was to successfully
manage the audience on the day
Audience Management / Front
Binuri Narangammana of the event and to successfully
Table
manage the front table during the
event
Her goal was to manage all the
Harshani Ekanayake Assistant Secretary documents related to the group
project.
His goal was to successfully
manage the audience on the day
Assistant Audience Manager /
M. J. M. Lukqman of the event and to successfully
Front Table
manage the front table during the
event
Mohamed Mazahir Abdul Rahman Photographer / Editor His goal was to design the best
graphical content for the team
and to take photographs of all the
important occasions during the
project
Nirmani Somasinghe
His goal was to design the best
graphical content for the team
Nirosha Dharnawardane Photographer / Editor and to take photographs of all the
important occasions during the
project
As the secretary of the group my
goal was to maintain and possess
all the documents with UpToDate
information
Ravindu Senanayake Secretary / Presenter
As a presenter and a trainer my
goal was to deliver a quality
training session to the participants
of the event
Her goal was to manage all the
Shashini Attanayake Treasurer
finances of the group efficiently
His goal was to make sure that the
group project was successful and
Y. S. M. Ashfaaq Team Leader / Presenter
to deliver a quality training session
to the participants of the event
Table 10 Individual Goal Defining
Goal Evaluation
Every member of the group had groupwise and individual goals to achieve during the project.
The success of the project depended on the fact whether the team members are capable of
achieving their own goals. Therefore, a goal evaluation has to be done to identify either the goals
were achieved or not.
Team Goal Evaluation
A shown in the Overall_Success_Rate_Of_The_Event, the event was successful. Therefore, all
the team goals were achieved. Therefore, this project can be categorized as a successful project
Individual Goal Evaluation
I held 2 important positions within the hierarchy of the group. The position of the “Secretary”
and the position of the “Trainer”. Because of that I also set 2 main personal goals to achieve
before the end of the project. Following are those personal goals.
1) To maintain and possess all the documents related to the activities of the project with
UpToDate information
2) To deliver a quality training session to the participants of the event
As evidence to the fact that my first goal was successfully achieved the following set of images
are presented.
Figure 29 Personal Goal Achieved - Evidence 1
As shown in the above set of images all the documents were successfully managed with
UpToDate information. Therefore my 1st goal is achieved.
As evidence to the fact that my second goal is achieved the following set of images are provided.
Figure 34 Personal Goal Achieved Evidence 6

As shown in the above set of images I have successfully delivered a quality training session to
the participants of the event. Therefore, my second goal is achieved.
As the above-mentioned evidence proves I have completed all my personal goals during the
project.
The following image servers as evidence to the fact that Abdul Rasheed Usama has successfully
completed his goal to supervise the team according to the leader’s vision.
Figure 38 Individual Goals Achieved Evidence 1
The following image serves as evidence to the fact that Abdul Rasheed Usama successfully
completed his goal to manage the audience effectively
The following image serves as evidence to the fact that Asaph Renly Martin completed his goal
to manage all the financial situations in the group (Asaph Renly Martin at the left center of the
image)
Figure 40Individual Goals Achieved Evidence 3
The following image serves as evidence to the fact that Binuri Narangammana completed her
goal to successfully manage the front table during the event.
The following image serves as evidence to the fact that Harshani Ekanayake complete her goal to
manage all documents related to the group project.
M. J. M. Lukqman failed to attend to the event. Therefore, his individual goal of managing the
front table and the audience was not completed.
The following image serves as evidence to the fact that Mohamed Mazahir Abdul Rahman to
take photographs of all the important occasions during the project. (He is not in the photograph
because he was the one that took the photograph)
The following image serves as evidence to the fact that Nirosha Dharnawardane successfully
completed his goal to take photographs of all the important occasions during the project.
The following image serves as evidence to the fact that Shashini Attanayake completed her goal
to manage the finances of the group efficiently.
The following image serves as evidence to the fact that Y. S. M. Ashfaaq completed his goal to
make sure that the project was successful.
The following image serves as evidence to the fact that Y. S. M. Ashfaaq completed his goal to
deliver a quality training session to the participants of the event.
Self-Evaluation
Self-evaluation can be identified as a procedure that systematically observe, analyze and value
your own actions and results in order to stabilize or improve it. This can take place on an
individual or on a group level. To self-evaluate means to explore and evaluate your own actions
or work.
Self-Evaluation Methods
 Key Performance Indicators (KPI)
 Performance Appraisal
 Self-Assessments
Key Performance Indicators (KPI)

A key performance indicator can be identified as a measurable value that demonstrates how
effectively a company or a group or a team is achieving their key objective. KPIs are used at
multiple levels to evaluate the success stated goals and objectives. High KPIs focus on the
overall performance large scale objectives while low level KPIs focus on small scale objectives.
Performance Appraisal
A performance appraisal can be identified as a regular review of an employee’s job performance
and his or her overall contribution to the company or the organization. It is also known using the
following names[ CITATION Inv19 \l 1033 ].
 Annual Review
 Performance Review or Evaluation
 Employee Appraisal
A performance appraisal evaluates the following aspects of an employee[ CITATION Inv19 \l

1033 ].
 Employee Skills
 Employee Achievements
 Employee Growth
 Lack thereof
A performance appraisal can be done at any time. But they tend to be annual, semiannual or
quarterly[ CITATION Inv19 \l 1033 ].
Self-Assessment
A self-assessment is a kind of an evaluation that a person performs on himself. They can help to
get an idea about your skills, achievements, failures, weaknesses and contributions.
The following table represent a self-assessment I have done on my self-regarding the part I
played in the group project.
Did your decisions contribute positively to your Yes, I would like to think that my impact on the
team? project was positive
Did you manage the project effectively? Definitely, even when various problems arose, I
managed to do my work effectively.
Are your financial records accurate? Yes, all of my financial records are correct.
Have you identified all the potential risks regarding I identified some of the potential risks but not all of
the project? them.
Did you communicate effectively with the team Yes, during the project I spoke my mind, presented
members? my ideas and listened to other as well.
Did you manage your resources effectively during Yes, I was able to manage my resources effectively.
the project? However, shoe minor problems arose when
managing my time.
Table 11 Self-Assessment
Continuing Professional Development (CPD)

The CPD can be identified as an ongoing process that develop, maintain and document your
professional skills. These skills maybe gained through courser, training, informally, on the job or
by watching others[ CITATION Ski194 \l 1033 ].
The Importance of CPD
CPD is important because it ensure that you remain to be competent in your profession. It is an
ongoing process and continues throughout a professional’s career[ CITATION Klo19 \l 1033 ].
The ultimate outcome of a well-planned CPD is safeguarding of the public, the employer, the
professional and the professional’s career.
The importance of CPD shouldn’t be under estimated. It is a career long obligation for practicing
professionals.
Development Plan
Following is a development plan that outlines the responsibilities, performance objectives and
required skills, knowledge and learning for my own goals.
What Are your What are the key skills What skills do What actions are When are you going to
What are your long-term
specific career needed for each one of you need to work you going to complete your training
goals?
goals? your goals? on? take? by?
Become an
Communication Skills, participate in Soft
application Social Skills 6 months
Social skills Skill courses
developer
develop my
Presentation presentation skills
To be the manager of an Become a
Leadership skills, skills, project through practice.
application development 6 months
Management skills management Participate in a
development team manager
skills management
course
Participate in a
Lead an application Critical thinking skills, decoction making
strategic thinking 12 months
development team Decision making skills skills
course
Table 12 Development Plan
Motivational Theories
Maslow’s Hierarchy of Needs
Abraham Maslow was one of the most prominent psychologists in the 20th century. His
hierarchical needs are based on the basic human needs. In their absence nothing else matters. As
those needs are satisfied humans will tend to look for higher order needs.
Figure 48 Maslow’s Hierarchy of Needs
Two-Factor Theory
This motivational theory is divided in to 2 parts as following.
1) Hygiene factors
2) Motivators
Following is the aspects included in the two-factor theory.
Figure 49 The two-factor theory

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Assignment Gantt Chart
2019
1st Week of June 2nd Week of June 3rd Week of June 4th Week of June
LO1
LO2
LO3
LO4
Table 13 Assignment Gantt Chart
Grading Rubric
Grading Criteria Achieved Feedback
LO1 Demonstrate a range of interpersonal and

transferable communication skills to a target audience.
P1 Demonstrate, using different communication styles

and formats, that you can effectively design and deliver
a training event for a given target audience.
P2 Demonstrate that you have used effective time

management skills in planning an event.
M1 Design a professional schedule to support the

planning of an event, to include contingencies and
justifications of time allocated.
D1 Evaluate the effectiveness and application of

interpersonal skills during the design and delivery of a
training event.
LO2 Apply critical reasoning and thinking to a range of

problem-solving scenarios.
P3 Demonstrate the use of different problem-solving
techniques in the design and delivery of an event.
P4 Demonstrate that critical reasoning has been applied

to a given solution.
M2 Research the use of different problem-solving

techniques used in the design and delivery of an event.
M3 Justify the use and application of a range of solution

methodologies.
D2 Critique the process of applying critical reasoning to

a given task/activity or event.
LO3 Discuss the importance and dynamics of working

within a team and the impact of team working in
different environments.
P5 Discuss the importance of team dynamics in the

success and/or failure of group work.
P6 Work within a team to achieve a defined goal.
M4 Analyse team dynamics, in terms of the roles group

members play in a team and the effectiveness in terms of
achieving shared goals.
D3 Provide a critical evaluation of your own role and
contribution to a group scenario.
LO4 Examine the need for Continuing Professional

Development (CPD) and its role within the workplace
and for higher-level learning.
P7 Discuss the importance of CPD and its contribution

to own learning.
P8 Produce a development plan that outlines

responsibilities, performance objectives and required
skills, knowledge and learning for own future goals.
M5 Compare and contrast different motivational theories

and the impact they can have on performance within the
workplace.
D4 Evaluate a range of evidence criteria that is used as a

measure for effective CPD.

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Higher Nationals

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LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

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Unit 03: Professional Practice

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Student’s Signature: Date:

Unit Learning Outcomes:

LO1 Demonstrate a range of interpersonal and transferable communication skills to

Assignment Brief and Guidance:

Working in small groups (Not exceeding 15 individuals per group):

Work Related Learning Report......................................................................................................25

About the Project...........................................................................................................................25

About the Team.............................................................................................................................26

Introduction to The Project............................................................................................................27

Training Activities That Was Done During the Event..................................................................27

Soft Skill Training.....................................................................................................................27

Transferable Communication Skills..............................................................................................29

Different forms of written communication................................................................................34

Different forms of electronic communication...........................................................................39

Justifications for The Time Allocations........................................................................................48

Evaluation Soft Skill..................................................................................................................55

Defining the problem.................................................................................................................60

Determining the causes for the problem....................................................................................61

Generating ideas for solutions to the problem...........................................................................61

Selecting the best solution available..........................................................................................61

Take action on the selected solution..........................................................................................61

Problems That Occurred During the Project and Solutions...........................................................61

Reasons for The Solutions Applied...............................................................................................62

Different Types of Problem-Solving Techniques..........................................................................63

Hurson’s Productive Thinking Model.......................................................................................63

Eight Disciplines of Problem Solving.......................................................................................64

Member Position Assigning..........................................................................................................66

Dynamic Team Working...............................................................................................................71

Characteristics of A Successful and Winning Team Dynamic (ej4, 2019)...............................71

Practices That Improve the Current Team Dynamic (Heathfield, 2019)...................................72

Characteristics of A Poor Team Dynamic (Mind Tools Ltd., 2019).........................................72

Goals of The Soft Skill Session.............................................................................................73

Goals of The IT Session.........................................................................................................73

Team Goal Evaluation...............................................................................................................75

Individual Goal Evaluation........................................................................................................75

Key Performance Indicators (KPI)............................................................................................96

Continuing Professional Development (CPD)...............................................................................98

The Importance of CPD.............................................................................................................98

Maslow’s Hierarchy of Needs.................................................................................................100

Assignment Gantt Chart..............................................................................................................106

Figure 1 Meeting Photo 1..............................................................................................................30

Table 1 Member Details.................................................................................................................25

About the Project

Introduction to The Project

Training Activities That Was Done During the Event

Transferable Communication Skills

Figure 8 Electronic Communication Evidence 1

Figure 12 Electronic Communication Evidence 5

Regularly conducting Finding a backup audience in case