E127280 1663915695582 193301 R.Buzra20Begam20pp20assignment

Higher Nationals
Internal verification of assessment decisions – BTEC (RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS

Programme title BTEC Higher National Diploma in Computing
Assessor Internal
Verifier
Unit 03: Professional Practice
Unit(s)
Work Related Learning Report: Design and Deliver a Training
Assignment title
Programme
M.R.Buzra Begam
Student’s name
List which Pass Merit Distinction
assessment criteria
the Assessor has
awarded.
INTERNAL VERIFIER CHECKLIST
Do the assessment criteria
awarded match those shown in Y/N
the assignment brief?
Is the Pass/Merit/Distinction
grade awarded justified by the Y/N
assessor’s comments on the
student work?
Has the work been
Y/N
assessed accurately?
Is the feedback to the student:
Give details:
• Constructive?
Y/N
• Linked to relevant
assessment criteria? Y/N
• Identifying opportunities
for improved
Y/N
performance?
Y/N
• Agreeing actions?
Does the assessment decision
Y/N
need amending?
Assessor signature Date
Internal Verifier signature Date

Programme Leader
Date
signature (if required)
Confirm action completed
Remedial action taken
Give details:
Assessor signature Date

Internal Verifier
Date
signature
Programme Leader
Date
signature (if required)
Higher Nationals - Summative Assignment Feedback Form
Student Name/ID M.R.Buzra Begam(00136208)
Unit Title Unit 03: Professional Practice
Assignment 1 Assessor
Number
Date
Submission Date
Received 1st
submission
Date Received 2nd
Re-submission Date
submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a
target audience
Pass, Merit & P1 P2 M1 D1
Distinction Descripts
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Pass, Merit & P3 P4 M2 M3 D2
LO3 Discuss the importance and dynamics of working within a team and the impact of
team working in different environments
LO4 Examine the need for Continuing Professional Development (CPD) and its role
within the workplace and for higher level learning
Grade: Assessor Signature: Date:

Resubmission Feedback:
Grade: Assessor Signature: Date:

Internal Verifier’s Comments:
Signature & Date:

* Please note that grade decisions are provisional. They are only confirmed once internal and
external moderation has taken place and grades decisions have been agreed at the assessment
board.
Assignment Feedback
Formative Feedback: Assessor to Student
Action Plan
Summative feedback
Feedback: Student to Assessor

Assessor Date
signature
Student signature Date
Pearson Higher Nationals in

Computing
Unit 03: Professional Practice

Assignment 01
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You will then be asked to complete an alternative assignment.
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HARVARD referencing system to avoid plagiarism. You have to provide both in-text
citation and a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade
could be reduced to A REFERRAL or at worst you could be expelled from the course
Student Declaration
I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present
it as my own without attributing the sources in the correct form. I further understand what it means
to copy another’s work.
1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be
my own, and where I have made use of another’s work, I will attribute the source in the
correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is
not attached to the assignment.
M.R.Buzra Begam. 23/09/2022

Student’s Signature: Date:
(Provide E-mail ID) (Provide Submission Date)
Higher National Diploma in Business
Assignment Brief
Student Name /ID Number M.R.Buzra Begam(00136208)
Unit Number and Title Unit 3: Professional Practice
Academic Year 2021/22
Unit Tutor
Assignment Title Work Related Learning Report: Design and Deliver a

Training Programme
Issue Date
Submission Date
IV Name & Date
Submission format
The submission should be in the form of an individual report written in a concise, formal business
style using single spacing (refer to the assignment guidelines for more details). You are required to
make use of headings, paragraphs and subsections as appropriate, and all work must be supported
with research and referenced using Harvard referencing system. Please provide in-text citation and a
list of references using Harvard referencing system. Please note that this is an activity-based
assessment and your report should include evidences to the activities carried out individually and/or
in a group.
To carry out the activities given on the brief, you are required to form groups, comprising maximum
of 6 members.
Unit Learning Outcomes:
LO1 Demonstrate a range of interpersonal and transferable communication skills to

a target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the
impact of team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its
role within the workplace and for higher-level learning.
Scenario
Assume yourself as the event coordinator working in an event planning organization specialized in
delivering trainings on IT and soft skills. you have been appointed to design and deliver a training
event on IT /Soft Skills to an identified audience. You are required to complete the project within 2
months and the training plan and resources should be finalized as per the requirement of the client.
You are required to form a group of not more than 6 members in order to carry out the event. The
event will be headed by an event manager/ leader and each group member will be assigned a set of
tasks. While designing and delivering the event,
 the skills required to make the event successful

 challenges faced during the design/ delivery
 Critical evaluation of the problems, challenges faced and the methods used to overcome them
 The need for continuously develop in a professional environment
Need to be thoroughly considered.
At the end of the event, produce an individual report by each member covering the following
tasks.
Task 1:
Demonstrate how you are planning to effectively deliver the training event by designing a
professional project plan with following details.
 Roles appointed to group members and an evaluation of interpersonal skills of each member
that justifies the assigned role in the team.
 Goal and objectives of the project
 Evidences to the meetings conducted with the client and the team members and the findings/
outcomes of the meetings
 Challenges/ problems identified and the plan to overcome them
 A project schedule with the activities, milestones and contingencies identified.
Task 2
Research different problem-solving techniques that can be used to solve the identified problems in
task 1 and demonstrate how critical reasoning can be applied to identify a solution to the identified
problems.
Critically evaluate the solution methodology used to solve one of the identified problems and justify
how selected methodology helped you to successfully solve the problem and achieve the project
objectives.
Task 3
Work in your team by contributing your skills and knowledge to meet the project goal. Critically
evaluate your own role and contribution to the group for the completion of the training event.
Discuss the importance of having dynamic team members in a group to meet its goals by referring to
the role assigned to the group members and analyse how team dynamics among your group members
effectively helped to achieve the shared project goal.
Task 4
Discuss with examples, the importance of continuous professional development (CPD) in a work
setting by evaluating the range of CPD criteria that can be used to measure the effectiveness of your
employees in your organization.
Produce a continuous professional development (CPD) plan using the criteria identified above with
relevant to the responsibilities, required skills, performance objectives for the members of your team.
Compare and contrast different motivational theories and discuss how they can be helpful to improve
the performance of the team members and meet the objectives of the developed CPD plan.
Grading Rubric
Grading Criteria Achieved Feedback
LO1 Demonstrate a range of interpersonal and

transferable communication skills to a target
audience.
P1 Demonstrate, using different communication styles

and formats, that you can effectively design and deliver a
training event for a given target audience.
P2 Demonstrate that you have used effective time

management skills in planning an event.
M1 Design a professional schedule to support the

planning of an event, to include contingencies and
justifications of time allocated.
D1 Evaluate the effectiveness and application of

interpersonal skills during the design and delivery of a
training event.
LO2 Apply critical reasoning and thinking to a range

of problem-solving scenarios.
Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice
15
P3 Demonstrate the use of different problem-solving
techniques in the design and delivery of an event.
P4 Demonstrate that critical reasoning has been applied

to a given solution.
M2 Research the use of different problem-solving

techniques used in the design and delivery of an event.
M3 Justify the use and application of a range of solution

methodologies.
D2 Critique the process of applying critical reasoning to

a given task/activity or event.
LO3 Discuss the importance and dynamics of working

within a team and the impact of team working in
different environments.
P5 Discuss the importance of team dynamics in the

success and/or failure of group work.
P6 Work within a team to achieve a defined goal.
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M4 Analyse team dynamics, in terms of the roles group
members play in a team and the effectiveness in terms of
achieving shared goals.
D3 Provide a critical evaluation of your own role and

contribution to a group scenario.
LO4 Examine the need for Continuing Professional

Development (CPD) and its role within the workplace
and for higher-level learning.
P7 Discuss the importance of CPD and its contribution to

own learning.
P8 Produce a development plan that outlines

responsibilities, performance objectives and required
skills, knowledge and learning for own future goals.
M5 Compare and contrast different motivational theories

and the impact they can have on performance within the
workplace.
D4 Evaluate a range of evidence criteria that is used as a

measure for effective CPD.
17
Contents
Task 01..................................................................................................................................... 22
Roles appointed to group members and an evaluation of interpersonal skills of each
member that justifies the assigned in the team ................................................................... 22
Goal and objectives of the project ....................................................................................... 23
Evidence to meeting conducted with the client and the team members and the findings/
outcomes of the meeting ...................................................................................................... 25
Challenges/ problems identified and the plan to overcome them ...................................... 28
Task 2 ...................................................................................................................................... 42
Effective problem solving .................................................................................................... 42
1. Define the problem ....................................................................................................... 43
2. List all the possible solutions........................................................................................ 44
3. Evaluate the options ..................................................................................................... 45
4. Select an option ............................................................................................................ 46
5. Create an implementation plan ................................................................................... 47
6. Communicate your solution ......................................................................................... 47
THE PROBLEM-SOLVING PROCESS ............................................................................ 49
1. Define the problem ....................................................................................................... 50

2. Generate alternative solutions ..................................................................................... 50
3. Evaluate and select an alternative ............................................................................... 50
4. Implement and follow up on the solution .................................................................... 51
18
The way of solution method that we implanted in our problem ........................................ 51
Task 3 ...................................................................................................................................... 52
Roles that were given to teammates .................................................................................... 52
The Importance of Teamwork in Your Organization ........................................................ 55
Another importance of working together as a team is that it Increases work efficiency
.......................................................................................................................................... 55
Teamwork increases learning opportunities ................................................................... 56

Teamwork leads to increased accountability .................................................................. 56
Why teamwork matters ....................................................................................................... 59
Eliminates toxic work culture .......................................................................................... 59
Reduces higher employee turnover ................................................................................. 59
Helps employees remain focused on the organization’s goal .......................................... 59
Task 4 ...................................................................................................................................... 65
What is continuing professional development? .................................................................. 65
Types of continuing professional development ................................................................... 65

Importance of continuing professional development ......................................................... 66
Benefits of continuous professional development ............................................................... 66
Reference ................................................................................................................................. 70
19
Figure 1..................................................................................................................................... 22
Figure 2..................................................................................................................................... 23
Figure 3..................................................................................................................................... 23
Figure 4..................................................................................................................................... 24
Figure 5..................................................................................................................................... 24
Figure 6..................................................................................................................................... 24
Figure 7..................................................................................................................................... 24
Figure 8..................................................................................................................................... 25
Figure 9..................................................................................................................................... 25
Figure 10................................................................................................................................... 25
Figure 11................................................................................................................................... 25
Figure 12................................................................................................................................... 26
Figure 13................................................................................................................................... 26
Figure 14................................................................................................................................... 27
Figure 15................................................................................................................................... 28
Figure 16................................................................................................................................... 28
Figure 17................................................................................................................................... 29
Figure 18................................................................................................................................... 30
Figure 19................................................................................................................................... 30
Figure 20................................................................................................................................... 31
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Figure 22................................................................................................................................... 32
Figure 23................................................................................................................................... 32
Figure 24................................................................................................................................... 33
Figure 25................................................................................................................................... 33
Figure 26................................................................................................................................... 34
Figure 27................................................................................................................................... 34
Figure 28................................................................................................................................... 35
Figure 29................................................................................................................................... 36
Figure 30................................................................................................................................... 37
Figure 31................................................................................................................................... 37
Figure 32................................................................................................................................... 37
Figure 33................................................................................................................................... 37
Figure 34................................................................................................................................... 37
Figure 35................................................................................................................................... 38
Figure 36................................................................................................................................... 39
Figure 37................................................................................................................................... 40
Figure 38................................................................................................................................... 40
20
Figure 39................................................................................................................................... 41
Figure 40................................................................................................................................... 41
Figure 41................................................................................................................................... 43
Figure 42................................................................................................................................... 45
Figure 43................................................................................................................................... 48
Figure 44................................................................................................................................... 48
Figure 45................................................................................................................................... 53
Figure 46................................................................................................................................... 54
Figure 47................................................................................................................................... 54
Figure 48................................................................................................................................... 54
Figure 49................................................................................................................................... 57
Figure 50................................................................................................................................... 58
Figure 51................................................................................................................................... 60
Figure 52................................................................................................................................... 60
Figure 53................................................................................................................................... 60
Figure 54................................................................................................................................... 60
Figure 55................................................................................................................................... 61
Figure 56................................................................................................................................... 61
Figure 57................................................................................................................................... 62
Figure 58................................................................................................................................... 62
Figure 59................................................................................................................................... 63
Figure 60................................................................................................................................... 64
Figure 61................................................................................................................................... 68
Figure 62................................................................................................................................... 69
21
Task 01
Roles appointed to group members and an evaluation of interpersonal skills of each member
that justifies the assigned in the team
We composed a 6 members team and commenced to evaluate our presentation.

Each member did their explanation part under the following headings,
1) Mr.Thinesan came forward in order to start the presentation with the introduction and
history part.
2) Mr.Riznee gave the brief explanation about the balance history part in his time.
3) Then I started to evaluate under the topic of what is motherboard as the next step.
4) Miss.Rinosa gave a thorough clarification about history of motherboard and the
evolution of it.
5) Mr.Thirukumaran and Mr.Niventhan explained the parts of motherboard by showing
them the motherboard parts lively.
Figure 1
22
Figure
2
Figure 3
Goal and objectives of the project
We planned to do this presentation using PowerPoint to make students clear on what we try to
say.
We arranged motherboard parts to explain the parts of motherboard by showing them.
Improving student knowledge in motherboard and it’s function was the main goal of our team.
23
Figure 4
Figure 5
Figure 6
Figure 7
24
Figure 8
Figure 9
Figure 10
Figure 11
Evidence to meeting conducted with the client and the team members and the findings/
outcomes of the meeting
Client
25
School principal
Figure 12
Figure 13
26
Figure 14
27
Challenges/ problems identified and the plan to overcome them
Unfortunately, we were unable to find a tutorial nearby to do our presentation.

One of the tutorial gave us the permission to do our presentation but due to the location of our
teammates Rinosa, myself and Niventhan are so far from that tutorial we were unable to accept
this offer.
Later, we received a permission from a school in a village to conduct our presentation. But due
to transport issues we were unable to reach the location on time.
We started presentation one hour later with the permission of principal because we faced
transport issues.
Figure 15 Figure 16
28
Figure 17
As the final stage of our presentation we received some feedbacks from the school students as
follow,
29
Figure 18
Figure 19
30
Figure 20
Figure 21
31
Figure 22
Figure 23
32
Figure 24
Figure 25
33
Figure 26
Figure 27
34
A project schedule with the activities, milestones and contingencies identified
Activities
we requested the students to separate themselves into groups and we gave them a motherboard to
each group in order to have an idea of it individually.
Figure 28
35
Figure 29
While they having individual ideas by looking at motherboard we also gave some brief
explanation of it to make them clear.
36
Figure 30
Figure 31
Figure 32
Figure 33
Figure 34
Figure 35
37
Figure 36
Lastly we gave students a chance to have a proper knowledge by asking questions from our
team.
38
Figure 37
39
Figure 38
Figure 39
40
Figure 40
Figure 41
41
Task 2
Effective problem solving
Effective problem solving doesn’t mean going away and coming up with an answer immediately.
In fact, this isn’t good problem solving at all, because you’ll be running with the first solution
that comes into your mind, which often isn’t the best.
Instead, you should look at problem solving more as a process with several steps involved that
will help you reach the best outcome. Those steps are:
1. Define the problem

2. List all the possible solutions
3. Evaluate the options
4. Select the best solution
5. Create an implementation plan
6. Communicate your solution
42
Figure 42
The first step to solving a problem is defining what the problem actually is – sounds simple,
right? Well no. An effective problem solver will take the thoughts of everyone involved into
account, but different people might have different ideas on what the root cause of the issue really
is. It’s up to you to actively listen to everyone without bringing any of your own preconceived
notions to the conversation. Learning to differentiate facts from opinion is an essential part of
this process.
The same can be said of data. Depending on what the problem is, there will be varying amounts
of information available that will help you work out what’s gone wrong. There should be at least
some data involved in any problem, and it’s up to you to gather as much as possible and analyze
it objectively.
43
 Searching for institute or any other education place to do our project
 Where the house of our teammates located
 Transport mode to reach the location
 Couldn’t able to start the presentation on time
2. List all the possible solutions

Once you’ve identified what the real issue is, it’s time to think of solutions. Brainstorming as
many solutions as possible will help you arrive at the best answer because you’ll be considering
all potential options and scenarios. You should take everyone’s thoughts into account when
you’re brainstorming these ideas, as well as all the insights you’ve gleaned from your data
analysis. It also helps to seek input from others at this stage, as they may come up with solutions
you haven’t thought of.
Depending on the type of problem, it can be useful to think of both short-term and long-term
solutions, as some of your options may take a while to implement.
Searching for institute or any other education place to do our project

1. Find out contact numbers from online and ask permission to conduct presentation
2. Get numbers from students who study in schools to contact responsible person of school
Where the house of our teammates located

1. Get to a one location on presentation day
Transport mode to reach the location

2. Bus
3. Van
4. Train
Couldn’t able to start the presentation on time

1. Get on time to location
2. Get ready earlier to presentation
44
Figure 43
3. Evaluate the options

Each option will have pros and cons, and it’s important you list all of these, as well as how each
solution could impact key stakeholders. Once you’ve narrowed down your options to three or
four, it’s often a good idea to go to other employees for feedback just in case you’ve missed
something. You should also work out how each option ties in with the broader goals of the
business.
45
 Find out contact numbers from online and ask permission to conduct presentation
 Get numbers from students who study in schools to contact responsible person of
school

 Get to a one location on presentation day

 Bus
 Van
 Train
 Get on time to location

 Get ready earlier to presentation
4. Select an option
Only now should you choose which solution you’re going to go with. What you decide should be
whatever solves the problem most effectively while also taking the interests of everyone
involved into account. There may be a way to merge two options together in order to satisfy
more people.
 Find out contact numbers from online and ask permission to conduct presentation

 Get to a one location on presentation day

 Bus
46
 Get on time to location
5. Create an implementation plan

At this point you might be thinking it’s time to sit back and relax – problem solved, right? There
are actually two more steps involved if you want your problem solving method to be truly
effective. The first is to create an implementation plan. After all, if you don’t carry out your
solution effectively, you’re not really solving the problem at all.
Create an implementation plan on how you will put your solution into practice. One problem
solving technique that many use here is to introduce a testing and feedback phase just to make
sure the option you’ve selected really is the most viable. You’ll also want to include any changes
to your solution that may occur in your implementation plan, as well as how you’ll monitor
compliance and success.
 Found a school do conduct our presentation

 Meeting up in one place
 Get on to a bus on time to reach the location
 Reach the location on time
6. Communicate your solution

There’s one last step to consider as part of the problem solving methodology, and
that’s communicating your solution. Without this crucial part of the process, how is anyone
going to know what you’ve decided? Make sure you communicate your decision to all the people
who might be impacted by it. Not everyone is going to be 100 per cent happy with it, so when
you communicate you must give them context. Explain exactly why you’ve made that decision
and how the pros mean it’s better than any of the other options you came up with.
 All of our teammates agreed to work in the following plan and we succeeded our motive
47
Figure 44
Figure 45
48
THE PROBLEM-SOLVING PROCESS
1. Define the problem  Differentiate fact from opinion

 Specify underlying causes
 Consult each faction involved for information
 State the problem specifically
 Identify what standard or expectation is violated
 Determine in which process the problem lies
 Avoid trying to solve the problem without data
2. Generate alternative solutions  Postpone evaluating alternatives initially

 Include all involved individuals in the generating of a
 Specify alternatives consistent with organizational go
 Specify short- and long-term alternatives
 Brainstorm on others' ideas
 Seek alternatives that may solve the problem
3. Evaluate and select an alternative  Evaluate alternatives relative to a target standard

 Evaluate all alternatives without bias
 Evaluate alternatives relative to established goals
 Evaluate both proven and possible outcomes
 State the selected alternative explicitly
4. Implement and follow up on the solution  Plan and implement a pilot test of the chosen alternati
 Gather feedback from all affected parties
 Seek acceptance or consensus by all those affected
 Establish ongoing measures and monitoring
 Evaluate long-term results based on final solution
49
Diagnose the situation so that your focus is on the problem, not just its symptoms. Helpful
problem-solving techniques include using flowcharts to identify the expected steps of a process
and cause-and-effect diagrams to define and analyze root causes.
The sections below help explain key problem-solving steps. These steps support the involvement
of interested parties, the use of factual information, comparison of expectations to reality, and a
focus on root causes of a problem. You should begin by:
 Reviewing and documenting how processes currently work (i.e., who does what, with what
information, using what tools, communicating with what organizations and individuals, in what
time frame, using what format).
 Evaluating the possible impact of new tools and revaised policies in the development of your
"what should be" model.
2. Generate alternative solutions
Postpone the selection of one solution until several problem-solving alternatives have been
proposed. Considering multiple alternatives can significantly enhance the value of your ideal
solution. Once you have decided on the "what should be" model, this target standard becomes
the basis for developing a road map for investigating alternatives. Brainstorming and team
problem-solving techniques are both useful tools in this stage of problem solving.
Many alternative solutions to the problem should be generated before final evaluation. A
common mistake in problem solving is that alternatives are evaluated as they are proposed, so
the first acceptable solution is chosen, even if it’s not the best fit. If we focus on trying to get the
results we want, we miss the potential for learning something new that will allow for real
improvement in the problem-solving process.
3. Evaluate and select an alternative
Skilled problem solvers use a series of considerations when selecting the best alternative. They
consider the extent to which:
50
 A particular alternative will solve the problem without causing other unanticipated problems.
 All the individuals involved will accept the alternative.
 Implementation of the alternative is likely.
 The alternative fits within the organizational constraints.
4. Implement and follow up on the solution
Leaders may be called upon to direct others to implement the solution, "sell" the solution, or
facilitate the implementation with the help of others. Involving others in the implementation is an
effective way to gain buy-in and support and minimize resistance to subsequent changes.
Regardless of how the solution is rolled out, feedback channels should be built into the
implementation. This allows for continuous monitoring and testing of actual events against
expectations. Problem solving, and the techniques used to gain clarity, are most effective if the
solution remains in place and is updated to respond to future changes.
The way of solution method that we implanted in our problem
We thought of all of us will go to the location by a team at once but the members in our team
comes from different places, so we were unable to be on time to start our travel on time. We had
transport issue which is no any bus to the location which we are supposed to go. Therefore, we
didn’t reach the school on time to start our project. But the principle of that particular gave us
permission to conduct our project even though it has been late.
51
Task 3
Roles that were given to teammates
Mr.Thinesen was supposed to do the presentation on the introduction part of our project and a
half of history part. His contribution was very helpful to us in understanding of the concept what
we try to convey students.
Mr.Riznee’s role was to explain and clear the doubts in history to students. And he justified his
role as well
Miss.Buzra also justified her role in this project by explaining about motherboard.
Myself, did my best to cover the history part of motherboard and the evolution of motherboard.
Mr.Thirukumaran’s and Mr.Neventhan’s contribution was to shown the parts of motherboard to
the students and give the thorough knowledge about the structure of motherboard.
52
Figure 46
53
Figure 47
Figure 48
Figure 49
54
The Importance of Teamwork in Your Organization
Teamwork is important for organizations, especially in today’s highly digital world. Studies
show that organizations that emphasize teamwork innovate faster, see mistakes more quickly,
find better solutions to problems, and attain higher productivity.
Improving teamwork aims to increase productivity and performance for the benefit of the
organization. For example, salespeople thrive on healthy competition, but they close more deals,
and the organization benefits when they work as a team.
Teamwork is essential because it maintains an enjoyable work environment
Teamwork builds strong employee relationships because the more employees work close to each
other, the more they get to know each other and develop a liking for each other. The more they
work together, the more they learn and learn to live with each other’s likes, dislikes, strengths,
and weaknesses. When they work together for a long time, the team naturally becomes more
collaborative, and this leads to a more enjoyable work environment for everyone. A pleasant
work environment leads to higher productivity, and this helps organizations realize their goals
quickly.
Another importance of working together as a team is that it Increases work efficiency
Statistics show that employees who work as a team accomplish tasks faster and much more
efficiently than those who work individually. Working as a team on different assignments
minimizes workloads for all employees by sharing ideas and responsibilities. Employees,
especially salespeople, have a lot of pressure to meet sales goals in a shorter time scale.
Teamwork is important because it enables your team to share ideas and responsibilities, which
helps reduce stress on everyone, allowing them to be meticulous and thorough when completing
tasks. This will enable them to meet sales goals quickly.
55
Teamwork increases learning opportunities
Employees in an organization differ in terms of the level of work experience, expertise, and
skills they possess. Collaboration enables these employees to interact with each other in a
project. This interaction is a great learning opportunity for new employees because they can
acquire skills they didn’t have from more experienced employees. Also, more experienced
employees can get fresh and innovative ideas from new employees. Also, the importance of
teamwork in business is that it allows new and more experienced employees to challenge each
other’s ideas and ways of doing things to come up with an agreeable, effective solution that helps
employees complete the tasks at hand.
Teamwork leads to increased accountability
Employees who work individually are likely to experience low morale and be less accountable.
With teamwork, no member wants to let others down, and therefore confidence is maintained.
Also, working as a team makes every employee accountable, especially if they are working with
experienced, respected employees who have a reputation for hard work and accountability.
Organizations can benefit significantly from teamwork because employees will complete
projects ahead of the deadline due to increased productivity and efficiency.
56
Figure 50
57
Figure 51
58
Why teamwork matters
Eliminates toxic work culture
One of the benefits of teamwork in organizations is that it eliminates toxic work culture. A toxic
work culture is characterized by drama, fighting, low morale at work, lack of communication,
and the boss’s fear. Plus, the organization focuses on policies instead of people. A toxic work
culture affects the productivity and wellbeing of employees. This makes it impossible for the
organization to achieve its strategic goals.
Reduces higher employee turnover
Organizations that lack teamwork across all departments often experience lower levels of
productivity and growth. As a result, it becomes harder for them to operate efficiently, which is
why they fail to realize their long term objectives. When employees find out that they can’t carry
out their responsibilities, they become frustrated and quit. A focus on the importance of
teamwork leads to a friendly environment where employees can easily carry out their
responsibilities, which helps to minimize employee turnover.
Helps employees remain focused on the organization’s goal
No organization is perfect. That means every organization faces difficult and challenging times.
For example, the current Covid-19 has affected businesses, individuals, and families. During
challenging times like this, team members can rely on each other for guidance and support. This
enables them to focus on the organization’s goals and carry out their duties and responsibilities
effectively.
59
Figure 52
Figure 53
Figure 54
Figure 55
60
Figure 56
Figure 57
61
Figure 58
Figure 59
62
Figure 60
63
Figure 61
64
Task 4
What is continuing professional development?
Continuous professional development refers to the process of training and developing

professional knowledge and skills through independent, participation-based or interactive
learning. This form of learning allows professionals to improve their capabilities with the help of
certified learning. CPD courses for professionals should reflect their current expectations as well
as future ambitions. As your career develops, the knowledge and skills you require will also
evolve. This is where CPD will come to your rescue and help you steer your career in the future.
CPD can only be effective when:
 It is part of a planned process;

 There is a clear perspective on the improvement required;
 It is tailored individually to each professional;
 It is taught by people who have the necessary expertise, experience and skills.
In addition, professionals have to set their short-term and long-term objectives while
implementing a structured learning plan. They may also be required to record what they are
learning and the progress they make in order to keep track of the skills and knowledge they
obtain. CPD training helps professionals to:
 Stay up to date with the latest trends and learn new skills;
 Improve their performance at work;
 Boost their self-confidence;
 Enhance their professional reputation and future job prospects;
 Obtain concrete proof of their professionalism and commitment.
Types of continuing professional development
 Formal CPD: This type of CPD involves active and structured learning that is usually
done outside the organisation for which you work. Formal CPD usually consists of more
65
 than one professional, however in some cases it could just involve a single professional.
Some activities in this form of structured learning include:
o Offline and online training programmes;
o Learning-focused seminars and conferences;
o Workshops and events;
o Lectures.
 Informal CPD: Informal CPD is also known as self-directed learning, in which the
professionals carry out development activities according to their own choice and without
a structured syllabus. This form of learning usually consists of:
o Studying publications written by industry experts;
o Perusing relevant case studies and articles;
o Listening to industry-specific podcasts and following industry-specific news;
o Studying and revising for professional exams.
Importance of continuing professional development
“Education is not the learning of facts, but the training of the mind to think” – Albert Einstein.
In order to improve their skills and knowledge while working, professionals usually opt for
continuous professional development programs. This is because at this level, they have already
earned academic qualifications and are now working in the industry of their choice. CDP helps
business professionals learn in a structured and practical format that boosts their overall skills
and knowledge. It also helps them ascertain the knowledge and skills they need to obtain within
a short time period, so the improvement can be recognizable.
Benefits of continuous professional development
Continuous professional development programs provide two-fold benefits — for the learner and
for the employer. Let’s take a look at the benefits of CPD for the learner:
 Improves intellect, personal skills and confidence;

 Opens doors to excellent future employment opportunities;
 Improves learning ability;
 Promotes independent learning;
 Demonstrates ambition and commitment to professional self-improvement;
 Relevant practical qualifications that will impress current and prospective employers.
66
Now, take a look at the benefits of CPD for the employer:
 Sets a high standard across the company for staff development;

 Improves productivity with the help of motivated and skilled employees;
 Endorses a learning culture in the organization;
 Enhances the reputation of the company among prospective employees and clients;
 Increases employee retention;
 Allows the company to keep up with the latest trends and changes in the industry.
A company can only bring in these benefits if it supports the professional development of its
employees.
If you are a working professional who wants to keep up with the changes in your field, taking up
a continuous professional development course could help you revitalise your career and improve
future employment prospects. London School of Business and Finance offers a variety of
continuous professional development courses that are suited to a number of industries.
67
Figure 62
68
Figure 63
69
Reference
What is the purpose of continuing professional development (CPD)? (no date) Org.uk. Available
at: https://www.lsbf.org.uk/blog/news/education-careers/what-is-the-purpose-of-continuing-
professional-development-(cpd). (Accessed: September 15, 2022).
What is Problem Solving? Steps, Process & Techniques (no date) Asq.org. Available at:
https://asq.org/quality-resources/problem-solving. (Accessed: September 15, 2022).
Hansson, H. (2022) The importance of teamwork in your organization, Docket. Available at:
https://www.dockethq.com/resources/importance-of-teamwork-in-your-organization/. (Accessed:
September 15, 2022).
70

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Internal verification of assessment decisions – BTEC (RQF)

INTERNAL VERIFICATION – ASSESSMENT DECISIONS

Internal Verifier signature Date

Assessor signature Date

Student Name/ID M.R.Buzra Begam(00136208)

Unit Title Unit 03: Professional Practice

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Grade: Assessor Signature: Date:

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Signature & Date:

Feedback: Student to Assessor

Student signature Date

Pearson Higher Nationals in

Unit 03: Professional Practice

Word Processing Rules

1. I know that plagiarism is a punishable offence because it constitutes theft.

M.R.Buzra Begam. 23/09/2022

Student Name /ID Number M.R.Buzra Begam(00136208)

Unit Number and Title Unit 3: Professional Practice

Academic Year 2021/22

Assignment Title Work Related Learning Report: Design and Deliver a

IV Name & Date

LO1 Demonstrate a range of interpersonal and transferable communication skills to

 the skills required to make the event successful

Need to be thoroughly considered.

Grading Criteria Achieved Feedback

LO1 Demonstrate a range of interpersonal and

P1 Demonstrate, using different communication styles

P2 Demonstrate that you have used effective time

M1 Design a professional schedule to support the

D1 Evaluate the effectiveness and application of

LO2 Apply critical reasoning and thinking to a range

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

P4 Demonstrate that critical reasoning has been applied

M2 Research the use of different problem-solving

M3 Justify the use and application of a range of solution

D2 Critique the process of applying critical reasoning to

LO3 Discuss the importance and dynamics of working

P5 Discuss the importance of team dynamics in the

P6 Work within a team to achieve a defined goal.

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

D3 Provide a critical evaluation of your own role and

LO4 Examine the need for Continuing Professional

P7 Discuss the importance of CPD and its contribution to

P8 Produce a development plan that outlines

M5 Compare and contrast different motivational theories

D4 Evaluate a range of evidence criteria that is used as a

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

1. Define the problem ....................................................................................................... 50

Teamwork increases learning opportunities ................................................................... 56

Types of continuing professional development ................................................................... 65

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

We composed a 6 members team and commenced to evaluate our presentation.

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

Goal and objectives of the project

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice

Name- R.Buzra Begam Reg no.- 00136208 Subject- Professional Practice