Expressing frustrations in a constructive

manner (the desc method)

Objective:
To express a frustration while maintaining a relationship with the person at the origin of the problem.

STEP 1: Describe the situation posing the problem

Cite precise and concrete cases without putting words in their mouth.

STEP 2: Express the problem that is posed by this situation

Connect the problems to the characteristics of the situation and not to the person.

STEP 3: Propose a Solution to resolve the problem or make it disappear

Present the solution like a proposition.

The contents of this page are the property of CrossKnowledge.

1/
Any reproduction or representation for non-private use is strictly forbidden. 2
STEP 4: Present the positive Consequences of the proposed solution
Try to create a positive mental image.

Summarize your DESC

Go over the elements of the four preceding steps.

Golden rules
• Beware of making generalizations.
• Avoid accusation.
• Respect the person.
• Create a positive image.

The contents of this page are the property of CrossKnowledge.

2/
Any reproduction or representation for non-private use is strictly forbidden. 2