CLASS ACTIVITY - 1

YOUR TASK: Analyze the following poorly written request refusal. List its weaknesses. Revise according
to the suggestions for Request Refusals.

February 23, 2020

Ms. Sonya Capretta

2459 Sierra Avenue
Fresno, CA 93710

Dear Ms. Capretta:

We regret to inform you that the wedding date you request in your letter of February 2 at the Napa
Valley Inn is unavailable. Unfortunately, we are fully booked for all of the Saturdays in June, as you
probably already suspected.

June is our busiest month, and smart brides make their reservations many months - even years in
advance. That's because the Napa Valley Inn is the ideal romantic gateway for weddings. With
unparalleled cuisine and service , along with panoramic Napa Valley and vineyards views, our inn offers
unique, intimate ambience in a breathtaking location for your special event.

We apologize if we have caused you any inconvenience. However, if you could change your wedding
date to the middle of the week , we would try to accommodate your party. We do have a few midweek
spots open in June, but even those dates are rapidly filling up. With 45 Mediterranean Style Rooms and
suites, each with its own sunny private terrace, the Napa Valley Inn is the perfect location for you and
your partner to begin you married lives. Afternoon ceremonies typically begin at 11 am , while golden
sunsets at the Napa Valley Inn offer a romantic prelude of the evening to come. Evening Ceremonies
usually begin at 6 p.m.. I'm available if you want to arrange something.

Sincerely,

Roger Tablot
Manager