TOYOTA GR

(Global Registration for a big issue in the market)

www.continental-corporation.com Division Naming

 GR(Global Registration)
Definition of registration rank
High Failure severity Low Completion period
Rank Definition
S or A B C
Failure related with Function failure or Appearance GR1 60days
Safety, Law, FH/OR with possibility Noise
Important
Big Repair impossible GR2 registration 75days
Many buyback
a GR1
Many Failure in the GR3
field
90days
Market impact

GR2
GR4 Countermeasures 150days
Repair difficult GR3 needed ( target)
b Need long time for Under
Investigation 30days
repair investigation ( target)
Others
(GR4, Pay attention, Pay attention to
Pay attention
market condition
c Other than above No need corresponding)
Small No need No need
corresponding corresponding

GR1, 2, 3 are as “ Important registration” case, TOYOTA manage the schedule.

First report Registration Registration
to Registration to Design change to Completion If it is determined to impossible to defend the dates in unavoidable
GR1 90 days 30 days 60 days circumstances, to discuss about the shortest schedule with
related departments (CQE/TME, TEMA, Vehicle manufactures,
GR2 90 days 38 days 75 days etc. , Service div., Engineering div., Suppliers etc.) is needed.
90 days 45 days 90 days Then with the approval from GR registration department, schedule
GR3
can be changed “only once”.
GR4 90 days 75 days 150 days
( target) ( target) ( target) * GR registration cancel is possible.
* “days” includes weekends and holidays (Saturday, Sunday, Vacations)

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 ( target only)

GR(Global Registration) Schedule (Due date)

d=days
=no manage from TOYOTA

1. Repair, registration, root cause analysis Repair at a Dealer GR1 GR2 GR3 (GR4)

Return parts, Warranty info. New reception from agency N-90d N-90d N-90d N-90d
Organize the information, Primary research (Actual vehicle check, Recover parts analysis, etc.)

Kick off meeting Global Registration N N N N

Notify of GR to related department
Confirm the issues( phenomenon) N+5 N+6 N+7 (N+13)
Determine the main responsible department

2. Promote countermeasure Countermeasure study & promote The date when drawings are approved by the Z
- Countermeasure The date when determine countermeasures to the
mass production process(Meeting minutes etc.)
for mass production Identify the mechanism N+25 N+32 N+37 (N+63)
Provisional counter measure
and Design change for mass production N+30 N+38 N+45 (N+75)
Provide Field fix parts
and repair parts Countermeasure for
mass production N+47 N+58 N+68 (N+118)
3. Issue the service bulletin 4. Repair parts registration 5. Repair parts The date when countermeasures are applied to the vehicle process.

“Express” design change request

preparation and distribution
Preparation of issue of
Technical Info, Service bulletin Emergency arrangements request
N+47 N+58 N+68 (N+118)
Registration of for the parts
repair parts number
Repair parts procurement

Indicate the old parts treatment

TOYOTA /CQE N+49 N+65 N+77 (N+123)
Issue T/I and S/B Parts order (overseas distributer)

Parts arrangement
(overseas distributer)
Overseas: Distributers Overseas: Distributers
received T/I, S/B stock repair parts
Japan: Issue Tascal N+58 N+72 N+86 (N+145)
Japan: TOYOTA stocks
repair parts

Dealers order/receive repair parts

Lessons and Learned Completion N+60 N+75 N+90 (N+150)
Recurrence prevention
The date when all preparations are done.
( Dealers can repair for the end-customer)
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Thank you
for your attention!

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