Republic of the Philippines

NATIONAL POLICE COMMISSION

PHILIPPINE NATIONAL POLICE
PHILIPPINE NATIONAL POLICE TRAINING INSTITUTE
Regional Training Center 6
Bakyas, Mansilingan, Bacolod City, Negros Occidental

=====================================================================

POLICE SAFETY SENIOR LEADERSHIP COURSE (PSSLC)

Subject : ROLES OF A SUPERVISOR

Lecturer : Raymunda Recto Moreno
Contact # 09063948625
Email add: dynamic_edge2010@yahoo.com
Fb account: Dynamicedge Learningsolutions

INTRODUCTION:

A good supervisor is an important part of maintaining personnel’s/ employees’ productivity and morale. Individuals
who are successful in this role (SUPERVISOR) often possess a combination of interpersonal and management skills,
as well as an approachable, confident and supportive personality. A great supervisor strives to continually learn, to
build upon their strengths and to identify areas of weakness in which to improve.

---------------------------------------------------------------------------------------------------------------------------------------

What is a supervisor?
- A supervisor is a manager who closely oversees a small group or department of employees. Being a supervisor means
overseeing the daily activities of those employees and helping guide them through their responsibilities.

A supervisor is a manager who closely oversees a group or department of employees. Being a supervisor means
overseeing the daily activities of those employees and helping guide them through their responsibilities.

Supervisors usually perform the following duties:

 Schedule work shifts.
 Train employees for their roles.
 Give employees feedback on their performance.
 Solve workplace challenges or conflicts.
 Convey department goals and targets to their team.
 Communicate updates and status reports to upper management.

WHAT MAKES A GOOD SUPERVISOR?

Great communication skills- the ability to communicate in a clear and concise manner using positive language is
essential.

; A positive attitude- a warm and welcoming nature goes a long way towards both clients and staff.

Lead by example- in attitude, work ethic and appearance. Be hands on – whilst it’s important to oversee the
bigger picture, it’s also crucial to jump in and help when it’s needed.

Be a coach, mentor and counsellor. Supervisors should be compassionate and approachable; there needs to be a
relationship of respect and trust between the supervisor and his or her staff.

Be organised: a supervisor must possess the ability to problem solve and manage time pressures calmly.

Immaculate personal presentation- a supervisor must represent their brand. In Nosh’s case this means being
stylish, professional and polished in one’s appearance.

-Criticise constructively- understand why mistakes happen and move to rectify them. It’s better to give
conductive feedback and demonstrate the correct way to do things.
Be results focused- attention to detail is indispensable. It’s the little things that make all the difference.

Be considerate- staff are not just employees. They have family and friends and a life beyond work, so don’t make
unreasonable or unfair demands on their time.

Resourceful and determined

Values each member of their team equally

Shows respect and consideration to both management and employees

Capable of giving employees both positive feedback and constructive criticism

Handles in-office conflict quickly and fairly

Skills a good supervisor may possess

In addition to the essential qualities above, supervisors can work to develop a specific set of skills that will
benefit them in their roles, including:

= Communication skills

= Approachability and empathy

= Management skills

= Adaptability

= Confidence and positivity

= Transparency

= Teamwork

= Willingness to learn

ROLE OF A SUPERVISOR

Supervisor is (management) a person with the official task of overseeing the work of a person or group.

Mentor is a wise and trusted counselor or teacher

- mentoring is a multifaceted role

A supervisor may seem like the perfect mentor to guide you through the next phase of your career. As your
supervisor, this person knows firsthand your strengths, your abilities, and your goals. He or she can give you
feedback and guidance that’s specific to your role and career path, and even what could possibly go wrong with
your work style and performance.

Today we still refer to a “mentor” as a wise individual

 “An experienced and trusted adviser”

(Oxford English Dictionary )

 “A trusted counselor or guide, tutor, coach”

(Merriam-Webster's Collegiate Dictionary )

 Would those you supervise describe you in these terms?

 A mentoring approach is important to an organization because it:

Encourages mutual loyalty between employee and employer.

Increases employee retention.

Helps new employees acclimate to job and company culture more quickly and increases their learning
curve.

Improves organizational performance.

Increases employee productivity.

Creates a greater sense of involvement in the organization and career.

Increases employee morale.

Supports innovative work environment.

Increases creativity and exposure to new ideas.

Contributes to the development of a cooperative, productive and service-oriented environment.

What makes a good mentor?

 Active listening

 Role modelling

 Clear boundaries

 Analytical skills

 Honest feedback
 ROLE OF A SUPERVISOR as a PLANNER
Supervisor has got an important role to play. He is a person who has to perform many
functions which helps in achieving productivity.

As a Planner - A supervisor has to plan the daily work schedules in the factory. At the same
time he has to divide the work to various workers according to their abilities.

Leads the workers by guiding them the way of perform their daily tasks. In fact, he plays a role
of an inspirer by telling them. Motivational thoughts.

An effective and efficient supervisor helps in serving better work performance, building good
human relations, creating a congenial and co-operative environment. This all helps in
increasing productivity.

ROLE OF A SUPERVISOR as ORGANIZER

DELEGATE
Ensure that the subordinate is given the relevant responsibility and authority to complete
the task.

Let the subordinate complete the task in the manner they choose, as long as the results
are what you specified.

Be willing to accept ideas from the subordinate on task fulfillment.

Keep a delegation attitude.

Ask yourself frequently: "Who else could do this?"

Question every task, particularly those you have done for years.

Define the desired outcome.

Ask: "What is the result I want accomplished?"

Learn to assign responsibility for achieving results rather than unloading tasks.

WHY DO LEADERS NEED TO DELEGATE?

When leaders delegate certain tasks to others, they become free to focus on

higher-value activities and use their time more productively. 

Delegation not only gives leaders time for strategic thinking, but it also

allows them to focus on other tasks that only they can perform, such as
leading and coaching their teams.
 How to Delegate Tasks Effectively
Choose the right person for the job. Part of being a good leader is understanding your employees'
strengths, weaknesses, and preferences.

Explain why you are delegating

Provide the right instructions

Provide resources and training

Delegate responsibility and authority

Check the work and provide feedback

Say thank you.

Authority can be delegated but responsibility can never

be delegated. Responsibility of subordinates is “performance” and that of managers is
“responsibility for the action of their subordinates”.

One cannot be held responsible for a task if he has only limited authority

Productivity in almost any job requires some level of organizational skill.