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Dear Marcos,

Since the year began, a lot of exciting things have happened, and I wanted to reach out to you and thank you for your
continued business and trust in our airline. We at United® know that to deliver a truly exceptional experience, we
must have an energized team to serve you, from booking to landing.

That's a lofty goal, but I know that we have the heart and drive to get there. As I travel our network meeting with
employees, I see and feel a new energy and enthusiasm that I am calling the new spirit of United.

This new spirit is the passion of our employees for what this airline can achieve, and we're seeing it where you have
said matters most – getting you to the places you need to be comfortably and on time. We're posting record on-time
and baggage-delivery performance. And we're introducing several new destinations to United's unrivaled global
network – including several new routes to Asia, bringing back popular European summer destinations, and we've also
applied to fly to Cuba.

We are elevating our inflight dining experience for both domestic and international flights. Don't just take it from me –
the Chicago Business Journal recently crowned United the champion of its hotly contested airline food fight series.
Excitement is also brewing for the July launch of the acclaimed Italian premium coffee brand, illy, on our flights. And
we aren't even close to finished. Just wait until you see what we have in store for you next.

Know that the new spirit of United you sense as a frequent customer is real, and it's only going to grow stronger. We
will continue to double down on building a team that is ready to deliver the experience you deserve. And I, along with
our supportive Board of Directors, promise United will keep striving to make improvements, both significant and
subtle, as we continuously work to earn your loyalty and trust with every flight.

I, and the whole United team, want to hear how we are doing directly from you, and hope you will take some time to
visit United Airtime and tell us about your experience. Whether it's complimenting one of our employees or telling us
how we can improve, we want to hear it all.

We look forward to welcoming you on board again soon!

Oscar Munoz
President and CEO, United Airlines