QUESTIONS FOR SPEAKING TEST PREPARATION

BUSINESS COMMUNICATION

1. What is Business English? How is it different from a general English course?

- I think business English

2. What do you expect or hope for a course like this?

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3. Why have you chosen to study Business English?

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4. What do you like/ dislike about your studies?

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5. What are your ambitions/ hope for the future?

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6. Which benefits do you think would be most attractive to someone who has just finished
their studies and is looking for their first job?

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7. Do you think companies should pay for training to do the job, but staff should pay for
training which gives them qualifications?

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8. Do you think training should be done in employees’ free time?

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9. Do you think if a company trains you, you should agree to work for that company for a
number of years afterwards?

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10. Do you think that all the staff need continuous training – not just new recruits?

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11. Why is it important nowadays to be computer literate?

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12. In your job, or a job you know about, what are the core skills?

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13. Do you ever make telephone calls in English? When? What for?

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14. When is it better to make a phone call than send an email?

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15. What problems have you had when talking in English on the phone?

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16. In general, why is talking on the phone more different thank talking face to face?

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17. How can you prepare for telephone calls, and what can you do to make sure there have
been no misunderstandings?

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18. For consumers, is the price always the most important factor to consider when buying a
product?

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19. Would you like to run your own business? Why/ why not?

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20. If you started your own business, what would it be?

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21. What problems would you expect to have if you started your own business?

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22. How have new technologies changed relationships between work colleagues?

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23. How have new technologies changed relationships between businesses and customers?

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24. What problems have new technologies caused in our working lives?

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25. Have you bought anything online? What are the advantages and disadvantages of buying
online?

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26. Which are your favourite websites?

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27. Why do you visit them, and how often do you visit them?

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28. What should be the main purpose of a company’s website?

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29. Why is it important to get customers’ view on your products and services?

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30. How should businesses deal with complaints from customers?

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31. As a customer, have you ever complained?

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32. What advice would you give about the best ways for customers to complain in order to
get what they want?

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