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new understanding based on observable phenomena or data, without previous consideration that
it will have any practical application. An investigator in a fundamental study is driven by an
interest in the unknown (Eur-lex.europa.eu, 2006).
Therefore, the principal purpose of fundamental research is to explain phenomena and to
formulate theories and explanatory models. There is no resulting short-term use: it produces
knowledge, it explains, and it formulates theories.
In comparison to pure research, applied research aims to answer particular problems, thus
conclusions of this research do have direct practical application (Saunders et al., 2012).
The differences between these two types of scientific research is shown in table 1 (ibid.).
Table 1. The differences between fundamental and applied researches (Source: Saunders et al.,
2012)
3. Motivating employee
Traditionally, there are two various approaches connecting to theory review and research;
deduction and induction (Bryman and Bell, 2011). The deductive approach is largely used and it
arises from logic, and the inductive approach results from empirical evidence (Ghauri and
Gronhaug, 2010). Another contemporary way of conducting scientific research is a combination
of induction and deduction named abductive approach. This approach offers new views on the
research process (Alvesson and Sköldberg, 2009). This approach provides possibilities of
moving back and forth from theory and the empirical data. By moving in a different direction,
the investigator is able to receive a wider understanding of both empirical data and theory.
Since this paper is grounded in both empirical observations among XXXX Oy and its employees
and theoretical explanations of staff motivation, the abductive research method is considered the
most proper for this study.
Quantitative method was used in this research with the questionnaire used as instrument.
5. A study about the use of reward systems and employee motivation in a call center
Traditionally, a study is conducted through either a quantitative method or a qualitative method.
In qualitative research, it is important to understand, explain, discover and to clarify values,
beliefs, and experiences of the interview participants (Kumar, 2014). The quantitative method
aims to test and build theory through describing, explaining and predicting a certain topic.
Moreover, the researcher has a limited involvement considering a large amount of empirical data
that is gathered (Cooper and Schindler, 2006). In this study, both qualitative and quantitative
methods were used. Interviews and survey were chosen as a preliminary data collection method.
For a theory to be developed, the researcher needs to analyze the empirical data and come to
conclusions based on the data. The inductive approach was chosen as a secondary data collection
method, which starts with empirical data and ends in the development of theory (Halcomb and
Hickman, 2015).
Questionnaires
1. Employee Engagement for Optimizing Organizational Performance Questionnaire. An
employee questionnaire designed for measuring of employee engagement in Taj Group of
Hotels, New Delhi
shodhganga.inflibnet.ac.in/bitstream/10603/110806/16/17_appendix.pdf
2. The Motivational Employee-Satisfaction Questionnaire. An employee questionnaire designed
to generate enthusiasm and gauge employee morale and job satisfaction.
inc.com/magazine/19940201/2768.html
3. Questionnaire on Employee Motivation. An employee motivation questionnaire designed to
estimate an job satisfaction of employee
scribd.com/doc/78993218/Questionnaire-on-Employee-Motivation
4. Motivation Evaluation Questionnaire. An employee questionnaire conducted to estimate
motivation level of employee
theseus.fi/bitstream/handle/10024/22787/akah_william.pdf
5. Employee Motivation Questionnaire. Questionnaire was designed to estimate the motivation,
commitment and productivity in a real estate environment
citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.835.2748&rep=rep1&type=pdf
Each of the questionnaires presented above examines and attempts to evaluate such a complex
category as staff motivation. Questionnaires are divided into several segments, for more detailed
measurement the level of staff motivation. Each part evaluates an appropriate part of the
motivation.
Basic data is a general part of every questionnaire; the other components vary depending on the
questionnaire's main topic. This disparity can be explained through the presence of various
approaches to the definition of the "motivation" concept. Therefore, some scientists involved the
concept of job satisfaction in the staff motivation category, which means that they investigate the
so-called job design. Others researchers examine the factors that influence staff motivation (and
these factors are divided into monetary and non-monetary).
All questionnaires use a rating Likert Scale. A Likert scale is a rating scale, which measures
people's feeling about some event, category, etc. It involves a set of questions that researchers
ask an employee to answer, and five balanced responses she or he can pick up. A neutral
midpoint is also presented. This scale is handled to understand respondent ratings and agreement
levels with the topic in-hand.
This scale helps to analyze the collected primary data according to the purpose of quantitative
research.
References
Alvesson, M. & Sköldberg, K. 2009. Reflexive Methodlogy: New Vistas for Qualitative
Bryman, A. and Bell, E. (2011). Business research methods. 3rd ed.
Cooper D. R. & Schindler P. S. 2009. Business Research Methods, 9th ed, New York: Eur-
lex.europa.eu. (2006). COMMUNITY FRAMEWORK FOR STATE AID FOR RESEARCH
AND DEVELOPMENT AND INNOVATION. [online] Available at: https://eur-
lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:C:2006:323:0001:0026:EN:PDF [Accessed 9
Mar. 2019].
Francisco: Jossey-Bass. Ghauri, P & Gronhaug, K. 2010. Research Methods in Business Studies:
A Practical Guide. Fourth Edition edn, FT-Pearson.
Halcomb, E. and Hickman, L. (2015). Mixed methods research. [online]
Pdfs.semanticscholar.org. Available at:
https://pdfs.semanticscholar.org/80b5/037ba5b808da110334bb60968b83d664138d.pdf
[Accessed 10 Mar. 2019].
Kitchenham, B. (2004). Procedures for Performing Systematic Reviews. [online] Inf.ufsc.br.
Available at: http://www.inf.ufsc.br/~aldo.vw/kitchenham.pdf [Accessed 10 Mar. 2019].
Kumar, R. (2014). Research methodology: a step-by-step guide for beginners. 4th edition.,
Thousand Oaks: SAGE Publications.
Maxwell, A. J. 2013. Qualitative research design: an interactive approach. 3rd ed. McGraw-Hill
Education.
Merriam, S. B. 2009. Qualitative research: a guide to design and implementation. San
Publications Ltd.
Punch, K. (2014). Introduction to Social Research: Quantitative and Qualitative Approaches. 3rd
ed. SAGE Publications Ltd. Research, 2nd Ed. SAGE Publications, London, United Kingdom.
Saunders M., Lewis P. & Thornhill A. 2007. Research Methods for Business Students. 4th ed,
England: Pearson Education Limited
Saunders, M., Lewis, P. and Thornhill, A. (2012). Research Methods for Business Students. 6th
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Yin, R. K. 2009. Case study research: design and methods. 4th ed. London: SAGE