Course: FOOD AND BEVERAGE SERVICES NC II

Unit of Competency: PERFORM WORKPLACE SAFETY PRACTICES

Module Title: PERFORMING WORKPLACE SAFETY PRACTICES
Modality: Check modality will be applied. Multi-modal is allowed.

() Full-online ( ) Blended online ( ) Distance Learning

Learning Outcomes Contents Learning Resources Duration
LO1. Practice  CBLM , Practice workplace safety,
workplace safety, and security security and hygiene systems, process and
security and hygiene procedures operation page 6-9 (Blended Learning
systems, processes  Delivery Mode)
and operation procedures
(Full Online) 1 hour
Google Classroom Link:
1 hour
https://classroom.google.com/u/3/c/Mj
UwNzU1ODkxMTY0

Class Code: 6cbm2q7

LO2. Responds  Emergen CBLM , Responds appropriately to faults,

appropriately cy problems and emergency situations page
to faults, procedur 10-12 (Blended Learning
problems e Delivery Mode)
and  Perso
emergency nal
situations injurie (Full Online) 1 hour
s
Google Classroom Link: hour
 Fire
 Electr
https://classroom.google.com/u/3/c/Mj
ocutio UwNzU1ODkxMTY0
n
 Natur Class Code: 6cbm2q7
al
calami
ty
 Crimin
al acts
 Safe
persona
l
present
ation
standar
d

LO3. 5’s in  5’s Principles CBLM , 5’s in workplace page 13-15

workplace (Blended Learning
Delivery Mode)
1 hour
 (Full Online)
1 hour
Google Classroom Link:

https://classroom.google.com/u/3/c/Mj
UwNzU1ODkxMTY0

Class Code: 6cbm2q7

LO4.  Waste CBLM , environmental protection

managemen awareness page 16-17 (Blended
Environmental t Learning
protection  Pollution Delivery Mode)
awareness control 1 hour
 Effect of
pollution (Full Online) 1 hour
 Types of
Google Classroom Link:
pollutants
https://classroom.google.com/u/3/c/Mj
UwNzU1ODkxMTY0

Class Code: 6cbm2q7

Course: FOOD AND BEVERAGE SERVICES NC II

Unit of OBSERVE WORKPLACE HYGIENE PROCEDURES
Competency:
Module Title: OBSERVING WORKPLACE HYGIEN PROCEDURES
Modality: Check modality will be applied. Multi-modal is allowed.

() Full-online ( ) Blended online ( ) Distance Learning

Learning Outcomes Contents Learning Resources Duration
LO1. Practice Hygiene procedures CBLM , Practice personal
personal grooming  Proper hand washing grooming and hygiene page 6-
and hygiene  Regular bathing 13
 Appropriate and clean (Blended Learning
clothing Delivery Mode)
 Cleaning and 1 hours
sanitizing procedures
 Personal (Full Online) 1 hours
hygiene
Google Classroom Link:

https://classroom.google.com/
u/3/c/MjUwNzU1ODkxMTY0

Class Code: 6cbm2q7

LO2. Practice Hygiene procedures CBLM , Practice safe and

safe and hygienic  Proper food handling and hygienic handling, storage and
handling, storage storage disposal of food, beverage, and
and disposal of  Correct work practices materials page 14- 16(Blended
food, beverage,  Proper waste disposal Learning
and  Personal hygiene Delivery Mode)
materials  Pest control
 Principles of HACCP 1 hours
(Full Online)
1 hours
Google Classroom Link:

https://classroom.google.com/
u/3/c/MjUwNzU1ODkxMTY0

Class Code: 6cbm2q7

LO3. Identify and  Types of CBLM , Identify and respond to

respond to hygienic hygiene risks hygienic risk page 17- 18
risk  Bacteria and (Blended Learning
contamination Delivery Mode) 30
 Inappropriate food minutes
handling
 Poor work (Full Online)
Google Classroom Link: 30
practices
minutes
 Cross
https://classroom.google.com/
contamination u/3/c/MjUwNzU1ODkxMTY0
 Disposal of
garbage or Class Code: 6cbm2q7
potentially
contaminated
waste
LO4. Cleaning  Different cleaning CBLM , Cleaning and
and disinfectant materials disinfectant page 19-21
 Cleaning procedures (Blended Learning
 Cleaning Guidelines Delivery Mode) 1 hour

(Full Online) 1 hour

 Google Classroom Link:

https://classroom.google.com/
u/3/c/MjUwNzU1ODkxMTY0

Class Code: 6cbm2q7

Course: FOOD AND BEVERAGE SERVICES NC II

Unit of DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
Competency:
Module Title: DEVELOPING AND UPDATE INDUSTRY KNOWLEDGE
Modality: Check modality will be applied. Multi-modal is allowed.

() Full-online ( ) Blended online ( ) Distance Learning

Learning Contents Learning Resources Duration
Outcomes
LO1. Information sources CBLM , Identify and access key
 Identify  media resources of information on the
and access  reference book industry page 6-10 (Blended
key  libraries Learning
resources of  union Delivery Mode)
information  industry 1 hour
on the association (Full Online) 1 hour
industry  internet
 personal Google Classroom Link:
observation
https://classroom.google.com/u/3/c/M
jUwNzU1ODkxMTY0

Class Code: 6cbm2q7

LO2.  Trade unions CBLM , Access, apply and share
Access, environmenta industry information page 11-14
apply and share l issues and (Blended Learning Delivery Mode)
industry requirements 30
information o Industrial (Full Online ) minutes
relations
Google Classroom Link:
issues and
30
major
https://classroom.google.com/u/3/c/M minutes
organization
jUwNzU1ODkxMTY0
o Career
opportunities Class Code: 6cbm2q7
o Work ethic
required to
work in the
industry
o Quality
assurance

LO3. Information CBLM , Update continuously

sources relevant industry knowledge page 15-
Update  media 17 (Blended Learning
continuou  libraries/refere Delivery Mode)
sly nce book
relevant  union/industry (Full Online ) 1 hours
industry association
internet Google Classroom Link: 1 hours
knowledg 
https://classroom.google.com/u/3/c/M
e Legislation
jUwNzU1ODkxMTY0
that affects the
industry
Class Code: 6cbm2q7
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency: PERFORM COMPUTER OPERATIONS

Module Title: PERFORMING COMPUTER OPERATIONS

Modality: Check modality will be applied. Multi-modal is allowed.

() Full-online ( ) Blended online ( ) Distance Learning

Learning Outcomes Contents Learning Resources Duration
LO1. Plan and  Types of CBLM , Plan and prepare
prepare the computers and the task to be undertaken page
task to be basic features of 6-13 (Blended Learning
undertaken different Delivery Mode)
operating 1 hours
systems (Full Online )
 Plain parts of a 1 hours
Google Classroom Link:
computer
 Storage devices
https://classroom.google.co
and basic
m/u/3/c/MjUwNzU1ODkxMT
categories of Y0
memory
 Types of Class Code: 6cbm2q7
software
 Computer
capacity
 OHS Guidelines
 Computer
Capacity

LO2. Input  Standard CBLM , Plan and prepare

data into the operating the task to be undertaken page
computer procedures in 14-17 (Blended Learning
entering and Delivery Mode) 1 hours
saving data into
the computer (Full Online ) 1 hours
 Storage media
 Ergonomic Google Classroom Link:
guidelines
https://classroom.google.co
m/u/3/c/MjUwNzU1ODkxMT
Y0

Class Code: 6cbm2q7

LO3. Access  Procedures/Tec CBLM , Access

information hniques in information using computer
 using Accessing page 18-19 (Blended
computer Information Learning 30 minutes
 Desktop Icons Delivery Mode)
 Keyboard
Techniques (Full Online ) 30 minutes
Based on OHS
Requirements Google Classroom Link:

https://classroom.google.co
m/u/3/c/MjUwNzU1ODkxMT
Y0

Class Code: 6cbm2q7

LO4. Produce output  Software CBLM , Produce output

data using computer Commands data using computer system
system  Operation and page 20-23 (Blended
Use of Learning
Peripheral Delivery Mode)
Devices 30 minutes
 Procedures in (Full Online )
30 minutes
Transferring
Google Classroom Link:
Files/Data
https://classroom.google.co
m/u/3/c/MjUwNzU1ODkxMT
Y0

Class Code: 6cbm2q7

LO5.  Cleaning, CBLM , Maintain

Minor computer equipment and
Maintain Maintenance system page 24- 26(Blended
computer and Learning
equipment Replacemen Delivery Mode)
and system ts of 1 hour
Consumable
(Full Online ) 1 hour
s
 Creating More
Google Classroom Link:
Space in the
Hard Disk https://classroom.google.co
 Reviewing m/u/3/c/MjUwNzU1ODkxMT
Programs Y0
 Deleting
Unwanted Files Class Code: 6cbm2q7
 Checking Hard
Disk for Errors
 Viruses and Up
to Date Anti-
Virus Programs
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of PROVIDE EFFECTIVE CUSTOMER SERVICE
Competency:
Module Title: PROVIDING EFFECTIVE CUSTOMER SERVICE
Modality: Check modality will be applied. Multi-modal is allowed.

() Full-online ( ) Blended online ( ) Distance Learning

Learning Outcomes Contents Learning Resources Duration
LO1. Apply 1. Personality development CBLM , Apply effective
effective verbal and and public relations verbal and non-verbal
non-verbal 2. Basic oral communication/ communication skills to
communication writing memos and letters respond to customer needs
skills to respond to 3. Preparing job page 6-10 (Blended
customer needs documentation Learning
- Following instructions Delivery Mode) 1 hour
- Filling-out forms
(Full Online ) 1 hour

Google Classroom Link:

https://classroom.google
.com/u/3/c/MjUwNzU1O
DkxMTY0

Class Code: 6cbm2q7

LO2. Provide 1. Food and culture CBLM , Provide prompt

prompt and quality 2. Exploration of food and quality service to
service to customer trends customer page 11-13
- Past, present and future (Blended Learning 1 hour
trend Delivery Mode)
3. Communication standards 1 hour
in customer service (Full Online )

Google Classroom Link:

https://classroom.google
.com/u/3/c/MjUwNzU1O
DkxMTY0

Class Code: 6cbm2q7

LO3. Handle 1. Uses of telephone, fax CBLM , Handle queries

queries through machine, internet and e-mail through telephone, fax
telephone, fax 2. Telephone and electronic machine, internet and e-
machine, internet mail ethics mail page 14-16
and e-mail 3. Procedures in handling (blended Learning
queries Delivery Mode) 1 hour

(Full Online ) 1 hour

Google Classroom Link:

https://classroom.google
.com/u/3/c/MjUwNzU1O
 DkxMTY0

Class Code: 6cbm2q7

LO4. 1. Guidelines in handling CBLM , Handle

complaints customer complaints,
Handle 2. Procedures in responding evaluation and
customer and resolving complaints recommendations page
complaints, 17-20 (Blended
evaluation Learning
and Delivery Mode) 1 hour
recommend
(Full Online ) 1 hour
ations
Google Classroom Link:

https://classroom.google
.com/u/3/c/MjUwNzU1O
DkxMTY0

Class Code: 6cbm2q7

eLearning Infrastructure Requirements Name of the Application

( ) LMS: Google Classroom
Or Others: Google Classroom and
( ) application that provide Youtube link
Access to the digital content
and any shared resources
anywhere, anytime
( ) application that allows Google Meet, Zoom, and
communication between Facebook Messenger Group
trainers and peers synchronous Chat
and asynchronous; and
( ) application that allows Google Meet and Zoom
Administration of assessment
of learning outcomes