ANNEX A

Training Plan
COURSE Food and Beverage Services NC II
Modality: Check which Modality will be applied. Multi-Modal is Allowed

[/] Online [/] Face-to-Face [/] Distance Learning

Module Learning Learning Resources
Outcomes
Participate in LO1. Obtain Distance Learning Mode
And Convey  CBLM Participating in Workplace
Workplace Workplace  Video and USB copy: Effective Workplace
Communicati Information Communication
on LO2. Speak  Communication channel thru Text, Call, Fb,
English at a or Messenger
basic
Operational Online Learning:
Level  eCBLM
LO3.  Streaming Media on LMS:
Participate in https://classroom.google.com/c/MjQyMDM5NDU0M
Workplace zg5?cjc=ltfk23w Workplace Communication,
Meeting and Streaming Media
Discussion 
LO4. Complete
relevant Work
Related
Documents
Work in Team LO1. Describe Distance Learning Mode
and identify  CBLM Work in team environment
Environment team role and  Video and USB Copy:
responsibility  Communication channel thru Text, Call, Fb,
in a Team or Messenger
Online Learning:
LO2. Describe  eCBLM

Prepared by: Checked by: Submitted to:

ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES

Trainer School Director Chief Executive Officer

 Work as a  Edmodo
Team Member  Webinar
Blended Learning Delivery Mode
 Face to face (shall strictly follow to covid-19
Inter-Agency Task Force Health and safety
Protocol)

Practice LO1. Integrate Distance Learning Mode

personal  Printed Self- pace material (CBLM)
Career objectives with  Video and USB Copy: Practice Career
Professionalis organizational Professionalism
m goals  Communication channel thru Text, Call, Fb,
LO2. Set and or Messenger
meet work Online Learning:
priorities  Digital CBLM
LO3. Maintain Streaming Media on LMS:
and https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
professional cjc=ltfk23w Practice career professionalism,
growth and Streaming Media
development Blended Learning Delivery Mode
 With offline or online eLearnings materials
Practice Distance Learning Mode
LO1. Identify  Printed Self –pace material(CBLM)
occupational hazards and  Video and USB Copy: Practice occupational
health and risk health and safety
safety LO2. Evaluate  Communication channel thru Text, Call, Fb,
hazard and risk or Messenger
LO3. Control Online Learning:
hazards and  Digital CBLM
risk Streaming Media on
LO4. Maintain https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
and cjc=ltfk23w or Google form
occupational
health and
safety
awareness

Prepared by: Checked by: Submitted to:

ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES

Trainer School Director Chief Executive Officer

Perform LO1. Practice Distance Learning Mode
workplace  CBLM Perform in workplace safety practices
workplace safety  Video and USB Copy: Perform workplace
safety practices safety practices
practices LO2. Responds  Communication channel thru Text, Call, Fb,
appropriate to or Messenger
faults, Online Learning:
problems and  Digital CBLM
emergency Streaming Media on LMS:
situations https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
LO3. 5’S cjc=ltfk23w Perform workplace safety practices
workplace Blended Learning Delivery Mode
LO4.  With offline or online
Environmental eLearning materials
protection
awareness
Observe LO1. Practice Distance Learning Mode
personal  Printed Self-pace materials CBLM Observe
workplace grooming and workplace hygiene procedures
hygiene hygiene  Video and USB Copy:
procedures LO2. Practice  Communication channel thru Text, Call, Fb,
safe and or Messenger
hygienic Online Learning:
handling,  Digital CBLM Hygiene procedures
storage and Streaming Media on
disposal of https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
food, cjc=ltfk23w
beverage, and Observe workplace hygiene procedures
materials Blended Learning Delivery Mode
LO3. Identify  With offline or online eLearning materials
and respond to
hygienic risk
LO4. Cleaning
and
disinfectant
Develop and LO1. Identify Distance Learning Mode
and access key

Prepared by: Checked by: Submitted to:

ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES

Trainer School Director Chief Executive Officer

update resources of  CBLM Develop and update industry
information on Knowledge
industry the industry  Video and USB Copy: Develop and update
knowledge LO2. Access, industry knowledge
apply and  Communication channel thru Text, Call, Fb,
share industry or Messenger
information Online Learning:
LO3. Update  Digital CBLM
continuously Streaming Media on LMS:
relevant https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
industry cjc=ltfk23w Access, apply and share industry
information
Blended Learning Delivery Mode
 With offline or online eLearning materials
Perform LO1. Plan and Distance Learning Mode
prepare the  Tutorial videos, or Power point materials or
computer task to be eCBLM
operations undertaken  Video and USB Copy: Computer Operation
LO2. Input data  Communication channel thru Text, Call, Fb,
into the or Messenger
computer Online Learning:
LO3. Access  Digital CBLM
information Streaming Media on LMS:
using https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
computer cjc=ltfk23w Perform computer operation
LO4. Produce Blended Learning Delivery Mode
output data  Face to Face session (shall strictly follow to
using COVID-19 Inter- Agency Task Force Health
computer and Safety Protocol
system
LO5. Maintain
computer
equipment
and system
Provide LO1. Apply Distance Learning Mode
effective verbal  Printed Self-pace material CBLM
effective and non-verbal

Prepared by: Checked by: Submitted to:

ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES

Trainer School Director Chief Executive Officer

customer communicatio  Video and USB Copy: Provide effective
n skills to customer service
service respond to  Communication channel thru Text, Call, Fb,
customer or Messenger
needs Online Learning:
LO2. Provide  Digital CBLM
prompt and Streaming Media on LMS:
quality service https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
to customer cjc=ltfk23w Effective customer service
LO3. Handle  Webinar
queries Blended Learning Delivery Mode
through  With offline or online eLearning materials
telephone, fax
machine,
internet and e-
mail
LO4. Handle
customer
complaints,
evaluation and
recommendati
ons
Prepare the LO1. Take table Distance Learning Mode
reservations  Power point material or eCBLM
dining LO2. Prepare  Video and USB Copy: Prepare the dining
room/restaura service stations room/restaurant area for service
nt area for and equipment  Communication channel thru Text, Call, Fb,
LO3. Set-up the or Messenger
service tables in the Online Learning:
dining area  Digital CBLM
LO4. Set the Streaming Media on LMS:
mood/ambianc https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
e of the dining cjc=ltfk23w Prepare the dining room/restaurant area
area for service
 Webinar
Blended Learning Delivery Mode
 With offline or online eLearning materials

Prepared by: Checked by: Submitted to:

ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES

Trainer School Director Chief Executive Officer

  Face to face session [shall strictly follow to
COVID-19 Inter Agency Task Force Health
and Safety Protocol
Welcome LO1. Welcome Distance Learning Mode
and greet  Printed Self-pace material CBLM Welcome
guest and take guest guest and Take food and beverage orders
food and LO2. Seat the  Video and USB Copy: Welcome guest and
beverage guests take food and beverage orders
LO3. Take food  Communication channel thru Text, Call, Fb,
orders and beverage or Messenger
orders Online Learning:
LO4. Liaise  Digital CBLM
between Streaming Media on LMS:
kitchen and https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
service areas cjc=ltfk23w Welcome guest and take food and
beverage orders
 Webinar
Blended Learning Delivery Mode
 With offline or online eLearning materials
Promote food LO1. Know the Distance Learning Mode
product  Printed Self-pace material CBLM Promote
and beverage LO2. food and beverage products
products Undertake  Video and USB Copy: Promote food and
suggestive beverage products
selling  Communication channel thru Text, Call, Fb,
LO3. Carry out or Messenger
upselling Online Learning:
strategies  Digital CBLM
Streaming Media on LMS:
https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
cjc=ltfk23w Promote food and beverage products
 Webinar
Blended Learning Delivery Mode
 With offline or online eLearning materials
 Face to face session [shall strictly follow to
COVID-19 Inter Agency task Force Health and
Safety

Prepared by: Checked by: Submitted to:

ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES

Trainer School Director Chief Executive Officer

Provide room LO1. Take and Distance Learning Mode
process room  Printed Self-pace material CBLM Provide
service service orders room service
LO2. Set-up  Video and USB Copy: Provide room service
trays and  Communication channel thru Text, Call, Fb,
trolleys or Messenger
LO3. Present Online Learning:
room service  Digital CBLM
meals and Streaming Media on LMS:
beverages to https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
guest cjc=ltfk23w Provide room service
LO4. Present  Webinar
room service Blended Learning Delivery Mode
accounts  With offline or online eLearning materials
LO5. Clean  Face to face session [shall strictly adhere to
room service COVID-19 Inter Agency task Force Health and
area Safety
Receive and LO1. Listen to Distance Learning Mode
the complaint  Printed Self-pace material CBLM Receive and
handle guest LO2. Apologize handle guest concern
concerns to the guest  Video and USB Copy: Receive and handle
LO3. Take guest concern
proper action  Communication channel thru Text, Call, Fb,
on the or Messenger
complaint Online Learning:
Record  Digital CBLM
complaint Streaming Media on LMS:
https://classroom.google.com/c/MjQyMDM5NDU0Mzg5?
cjc=ltfk23w Receive and handle guest concern
 Webinar
Blended Learning Delivery Mode
 With offline or online eLearning materials
 Face to face session [shall strictly follow to
COVID-19 Inter Agency task Force Health and
Safety

Prepared by: Checked by: Submitted to:

ANGELO BUNS O. LUZADAS JENNIFER O. ANDRES NOEL R. ANDRES

Trainer School Director Chief Executive Officer