Poor staff morale and high turnover is a well known challenges in BPO and Shared Services Center.

Hence, I am
planning to undertake a study to measure the level of job satisfaction in my workplace. The study mainly review
around the view of employees regarding their job satisfaction and what they think about their job. The primary data
collect will be in the form of questionnaires for at least 80 employees.

1. Introduction:

Job satisfaction describes how content an individual is with his or her job. It is   a   relatively   recent  
term   since   in   previous   centuries   the   jobs   available   to   a particular   person   were   often  
predetermined   by   the   occupation   of   that   person’s parent.   There   are   a   variety   of   factors  
that   can   influence   a   person’s   level   of   job satisfaction.   Some   of   these   factors   include   the  
level   of   pay   and   benefits,   the perceived   fairness   of the   promotion   system   within   a  
company,   the   quality   of   the working conditions, leadership and social relationships, the job itself
(the variety of tasks involved, the interest and challenge the job generates, and the clarity of the job
description/requirements).The happier people are within their job, the more satisfied they are said to
be. Job satisfaction is not the same as motivation, although it is clearly linked. Job design   aims   to  
enhance   job  satisfaction   and   performance   methods   include   job rotation,   job   enlargement   and
job   enrichment.   Other influences on satisfaction include the management style and culture, employee
involvement, empowerment and autonomous workgroups.
Job satisfaction is a very important attribute which is frequently measured by organizations. The most
common way of measurement is   the   use   of   rating   scales   where   employees   report   their  
reactions   to   their   jobs. Questions   relate   to   relate   of   pay,   work   responsibilities,   variety   of  
tasks, promotional   opportunities   the   work   itself   and   co-workers. Motivating factors are those
aspects of the job that make people want o perform, and provide people with satisfaction. These  
motivating   factors   are   considered   to   be   intrinsic   to   the   job,   or   the   work carried out.
Satisfaction and dissatisfaction are driven by different factors motivation and hygiene factors,
respectively. Motivating factors include aspects of the working environment such as pay, company

Measuring Job Satisfaction In Surveys -

This report provides a comparative overview of how job satisfaction is measured in national
working conditions
surveys, based on 16 national contributions to a questionnaire (PDF file ). It investigates
conceptual and
methodological issues in the study of job satisfaction. The report then examines survey results on
levels of general
or overall job satisfaction among workers, as well as identifying the relationship between
specific factors relating
to work and job satisfaction. The national contributions from the following 16 countries are
available (as PDF
files): Austria , Bulgaria , the Czech Republic , Denmark , Estonia , Finland , France , Germany ,
Hungary , Italy ,
the Netherlands , Portugal , Romania , Spain , Sweden and the United Kingdom . Jorge Cabrita
and Heloisa
Perista (CESIS, Portugal) coordinated the preparation of this comparative analytical report.
Importance of job satisfaction
Investigated by several disciplines such as psychology, sociology, economics and management
sciences, job
satisfaction is a frequently studied subject in work and organisational literature. This is mainly due to the
fact that
many experts believe that job satisfaction trends can affect labour market behaviour and influence work
productivity, work effort, employee absenteeism and staff turnover. Moreover, job satisfaction is
considered a
strong predictor of overall individual well-being (Diaz-Serrano and Cabral Vieira, 2005), as well as a good
predictor of intentions or decisions of employees to leave a job (Gazioglu and Tansel, 2002).
Beyond the research literature and studies, job satisfaction is also important in everyday life.
Organisations have
significant effects on the people who work for them and some of those effects are reflected in how
people feel
about their work (Spector, 1997). This makes job satisfaction an issue of substantial importance for both
employers
and employees. As many studies suggest, employers benefit from satisfied employees as..