Materials and Methods:

We used questionnaire method to determine the emotional intelligence level of the person. These
questionnaires are given to the staff of HBL main branch quaid azam university Islamabad and Askari
bank main branch quaid azam university Islamabad. Staffs of both banks fill the questionnaire, then
these answers are put in the Emotional Intelligence Test four factor model software then this software
tell the points of person emotional intelligence. software decides in which category person emotional
intelligence exist. Then compare the result of both staffs of banks.

Staff of HBL and ASKARI Bank

HBL bank Askari bank

S.N Name Designation Age Name Designation Age
1 Maryam BM 32 Zahid khattak BM 34
2 Aun Abbas RM 30 Syeed adeel RM 30
3 Maria RSO 22 Sami ul haq RSO 23
4 sumaira BSO 24 Aftab BSO 25
5 qasim MTS 26 Nasir MTS 24

BM: BRANCH MANAGER

RM: REGIONAL MANAGER

RSO: Relationship sales officer

BSO: Bancha sales officer

MTS: Manager taller services.

This is a format of questionnaire that was given to the staffs of both banks.

Test Your Emotional Intelligence

Name:____________ Designation:_____________ Age:________
This is a list of situations followed by five responses (Strongly Agree, Agree, Unsure, Strongly disagree
and disagree.

Read each sentence carefully and choose the one answer which seems to you to be most appropriate.

S.NO Strongly Agree Unsure Strongly Disagree

Agree disagree
1 I listen to my feeling when making important
decisions.
2 I avoid dealing with uncomfortable emotions.

3 Iam open about my feelings.

4 I prefer to deal with information rather than

emotions.
5 I don’t understand why people become
violent.

6 I rarely overindulge. (overindulge means have

too much of something enjoyable, especially
food or drink.

7 I sometimes get out of control.

8 I can read non- verbal cues. ( non- verbal cues

means They are “body movements, gestures
and facial expressions.

9 I cant tell when someone is bored.

10 I have difficulty expressing my feelings.

11 I don’t know how to ignore an emotion.

12 I use my emotions to understand different

aspects of a situation.

13 I don’t pick up on emotional cues.

14 I don’t care a lot about other people feelings.

15 I think being in touch with emotions is

essential.

16 I know what causes surprise.

17 I don’t change my mode a lot.

18 I know what causes embarrassment.

19 Iam sensitive to other people emotions and

needs.

20 I often ignore my feelings.

21 I usually know when a person is trying to

manipulate me. Manipulate mean control.

22 I cannot tell when someone is annoyed.

23 I don’t feel other people emotions.

24 I can spot when excitement is likely to turn

into disappointment. Spot means notice or
observe.

25 I don’t understand how emotions change.

26 I always tell the truth.

27 My thoughts are rarely influenced by feelings.

28 I don’t much attention to my feelings.

29 I don’t know much about what makes people

anxious.

30 I don’t allow my feeling to influence my

decisions.

31 I use my feeling and emotions when I think

they are helpful.

32 Iam not always what I appear to be.

33 Iam likely to show off if I get the chance.

34 Iam always in the same mood.

(35) I rarely consider my feelings when

problem solving.
Emotional intelligence software analysis:

After computing the results from the quesonnaire, there were three main categories that were
analyzed.

Range of Emotional intelligence (1 to 90) points according to the software.

 People with low emotional intelligence.(1 to 30 points)

 People with average emotional intelligence.(31 to 60 points)
 People with high emotional intelligence.(61 to 90 points)

Results:

Following are the result that is come from HBL staff.

Name Designatio Ag Readin Using Understandin Managin EI GRADE

n e g emotion g emotions g SCOR EI

people s emotions E
Maryam BM 32 32 91 24 36 43 Averag

e
AunAbba RM 30 38 43 24 59 35 Averag

e
s
Maria RSO 22 32 43 39 19 24 Low
sumaira BSO 24 46 59 48 24 37 Averag

e
Qasim MTS 26 62 86 63 56 66 High

70 CHART 1

60 HABIB BANK LIMITED

50 STAFF COMPARISION

40 REPORT

30

20

10

0
BM RM RSO BSO MTS
Following are the result that is come from Askari bank staff.

Name Designation Age Reading Using Understanding Managing EI GRADE EI

people emotions emotions emotions SCORE

Zahid BM 34 45 61 38 54 51 Average
Syeed adeel RM 30 38 42 65 71 56 Average
Sami ul haq RSO 23 64 61 69 54 61 High
Aftab BSO 25 35 31 67 34 36 Average
Nasir MTS 24 34 22 28 23 24 low

70

60

50

40

30

20

10

0
BM RM RSO BSO MTS
CHART 2

ASKARI BANK STAFF COMPARISION REPORT

 70

60

50

40
HBL
30 ASKARI

20

10

0
BM RM RSO BSO MTS
chart 3

Compare the results of both banks

Discussions:

Emotional intelligence means Manage your emotions, Recognize and know others emotions, Manage

the emotions of others, Motivate yourself and Know your emotions. Emotional intelligence affects

several areas of your life:

 Your performance at work

 Your mental health

 Your physical health

 Your relationships

Emotional intelligence importance to the workplace

 Enhance cognitive processes

 Improve Decision making

 Increase work place productivity

  decrease stress

 Moderate conflict

 Reduced staff turnover

 Increased personal well being

 Increased leadership ability

 Increased team performance

The results of the emotional intelligence of Askari Bank Staff are good as compare to the HBL staff.

( 1 ) People with high emotional intelligence:

In the questionnaire, there are two people who are emotionally strong one is from askari bank and

other is from HBL according to the chart 1 and chart 2.

Name Designation BANK Reading Using Understanding Managing EI GRADE EI

NAME people emotions emotions emotions SCORE

Qasim MTS HBL 62 86 63 56 66 High

Sami ul RSO ASKARI 64 61 69 54 61 High
haq BANK

Higher the emotional intelligence better is the social relations.

A few characteristics of high emotional intelligence people are:

 Being a good team leader

 Perceiving emotions better as compared to others.

 Tend to be more open and agreeable than others

 Is not dominated by negative emotions such as fear, worry , guilt , shame ,and disappointment

 Good listener, careful, systematic, good decision maker and also leadership quality more.
  Less impulsive

( 2 ) People with average emotional intelligence:

In the questionnaire, there are 6 people who are average emotional intelligence three are from askari

bank and other three are from HBL according to the chart 1 and chart 2.

Name Designation BANK Reading Using Understanding Managing EI GRADE EI

NAME people emotions emotions emotions SCORE

Maryam BM HBL 32 91 24 36 43 Average

Abbas RM HBL 38 43 24 59 35 Average
sumaira BSO HBL 46 59 48 24 37 Average
Zahid BM ASKARI 45 61 38 54 51 Average
Adeel RM ASKARI 38 42 65 71 56 Average
Aftab BSO ASKARI 35 31 67 34 36 Average

People with an average emotional intelligence lie somewhere between the high and low emotional

intelligence people. They have mixed characteristics of both these categories

Characteristics of average emotional intelligence person:

 Average social skills

 Motivate yourself

 Manage the emotions of other

 Better problem solving skills

 Improved communication

 Better health

 Personal relationships strong

 Increased confidence
  Less work place conflict

( 3 ) People with low emotional intelligence:

 In the questionnaire, there are two people who are EI WEAK one is from askari bank and other is

from HBL according to the chart 1 and chart 2.

Name Designation BANK Reading Using Understanding Managing EI GRADE EI

NAME people emotions emotions emotions SCORE

Maria RSO HBL 32 43 39 19 24 Low

Nasir MTS Askari 34 22 28 23 24 low

Characteristics of Low emotional intelligence person:

 Does not take responsibilities , but blames others.

 Has no empathy, no compassion.

 Cannot understand the emotions of others and also own.

 Less career success.

 Increase stress

 Conflict more in the workplace.

 Aggressive, poor listener, impulsive, un- responsive , critical and selfish.

So, emotional intelligence is very important in bank because person who have low emotional

intelligence always in aggressive mode and having low tolerance level and management point of

view they are weak they cannot manage the things due to that type of person customers of the

bank angry and when customer of bank angry that is harmful for bank.

How we improve emotional intelligence:

Following are the ways we improve the emotional intelligence

 Interpersonal skills course

 Reading and learning about emotional intelligence

 Training

 Feedback

 Observe how you react the people.

 Take responsibility of your actions.

 Examine how your actions will affect others before you take those actions.

 Pay attention to how you behave

 Take it easy

 Positive thinking

Conclusion:

References:

Emotional intelligence test software four factor model.