1. Discuss the components of workforce diversity.

A diverse workforce today is comprised of a heterogeneous mix in terms of race, gender,

ethnicity, sexual orientation, work styles, age, and preferences. It consists of multinational

employees, immigrants, part-timers, and contract employees. The U.K. workforce will grow

increasingly diverse due to immigration and birth rates of some racial minorities.

2. How has psychology contributed to the study of organizational behaviour?

The field of psychology has expanded the study of leadership effectiveness, training,

emotional intelligence, learning, perception, performance appraisals, attitude measurement,

work design, and job stress, and selection techniques.

3. There are three levels of analysis in OB, and, as we move from the individual level to the
group

level, to the organization systems level, we add systematically to our understanding of

behaviour in organizations. (True)

Several conclusions emerge from this analysis. Organizational behaviour uses systematic study to

improve predictions about the behaviour of individuals and groups within the workplace. The study
of

organizational behaviour can improve productivity; reduce absenteeism, turnover, and deviant

workplace behaviour; and increase organizational citizenship behaviour and job satisfaction.

MCQs

1. _____ are individuals who get things done through other people. (Managers)

2. Which French industrialist said that a manager's functions consist of planning, organizing,

commanding, coordinating, and controlling? (Henri Fayol)

3. Through the _____ function, managers monitor the performance of the organization and

significant deviations. (controlling)

4. _____ is a field of study that investigates the impact that individuals, groups, and structure

have on behaviour within organizations. (Organizational behaviour)

5. _____ involves looking at relationships, attempting to attribute cause and effects, and

drawing conclusions based on systematic evidence. (Systematic study)

6. _____ means that organizations are becoming a more heterogeneous mix of people in terms

of gender, age, race, ethnicity, and sexual orientation. (Workforce diversity)