Govt.

Postgraduate College of Science Faisalabad

Department: Mathematics (2019-23)

Roll#: 1956(258698)

Course Title: Communication Skills

Course Code: ENG-421

Credit Hours: 3(3-0)

Semester: ​ ​semester (Morning)

3rd

Topic: What is communication skills, process of

communication & level of communication?

Submitted To: Mam Nazish Shabbir

Submitted By: Haider Rasool

 Assignment#01

Q#01 What is the communication skills?

What is communication?

Before moving to the types of communication, lets know what

communication is. The communication is a two-way process
wherein the message in the form of ideas, thoughts, feelings,
opinions is transmitted between two or more persons with the
intent of creating a shared understanding.

Simply, an act of conveying intended information and

understanding from one person to another is called as
communication. The term communication is derived from the
Latin word “Communis” which means to share. Effective
communication is when the message conveyed by the sender
is understood by the receiver in exactly the same way as it was
intended.

Q#02 Process of Communication

Communication Process

Yes, this is the time to know types of communication, but how

can we know them better if we don’t understand the process as
a whole? This is why I am going to discuss communication as a
process in brief. Here it goes:
Stage 1. Sender

sender or the communicator is the person who initiates the

conversation and has conceptualise the idea that he intends to
convey it to others.

Stage 2. Encoding

The sender begins with the encoding process wherein he uses

certain words or non-verbal methods such as symbols, signs,
body gestures, etc. to translate the information into a message.
The sender’s knowledge, skills, perception, background,
competencies, etc. has a great impact on the success of the
message.

Stage 3. Message

Once the encoding is finished, the sender gets the message

that he intends to convey. The message can be written, oral,
symbolic or non-verbal such as body gestures, silence, sighs,
sounds, etc. or any other signal that triggers the response of a
receiver.
Stage 4. Communication Channel

The Sender chooses the medium through which he wants to

convey his message to the recipient. It must be selected
carefully in order to make the message effective and correctly
interpreted by the recipient. The choice of medium depends on
the interpersonal relationships between the sender and the
receiver and also on the urgency of the message being sent.
Oral, virtual, written, sound, gesture, etc. are some of the
commonly used communication mediums.

Stage 5. Receiver

The receiver is the person for whom the message is intended or

targeted. In all the types of communication, there is always a
receiver. He tries to comprehend it in the best possible manner
such that the communication objective is attained. The degree
to which the receiver decodes the message depends on his
knowledge of the subject matter, experience, trust and
relationship with the sender.

Stage 6. Decoding

Here, the receiver interprets the sender’s message and tries to

understand it in the best possible manner. An effective
communication occurs only if the receiver understands the
message in exactly the same way as it was intended by the
sender.
Stage 7. Feedback

The Feedback is the final step of the process that ensures the
receiver has received the message and interpreted it correctly
as it was intended by the sender. This is something which is
also important in all the types of communication. It increases
the effectiveness of the communication as it permits the sender
to know the efficacy of his message. The response of the
receiver can be verbal or non-verbal.
 Q#03 Levels of Communication

Levels of Communication.
Basically human communication takes place at five levels:
1. Extrapersonal communication
2. Interpersonal communication
3. Intrapersonal communication
4. Organizational communication
5. Mass communication
1. Extrapersonal Communication:
Communication is a process that takes place with human .
entities and non-human entities as well. When communication
is done with non-human entities it is called to be extra personal
communication.
The perfect coordination and understanding between human
and non—human entities results to extra personal
communication. In this communication one participant of the
communication process uses sign language and the other is
verbal.

For example, the bark of a pet dog when something happens

to the master, wagging of the tail when master shows bone to
the pet dog, licking of cheek at the returning of master from the
work field, chirping of birds when a stranger is at the door,
Parrot calling the name of the master in the morning, etc.

2.Interpersonal Communication:
It involves two parties-a sender and a receiver who use
common language to transit message either through oral
communication or written communication.

3. lntrapersonal Communication:
Intrapersonal communication is all about talking to ourselves.
We use phrase like, ‘telling ourselves the truth’ or ‘admitting
the truth to ourselves” reflects human self-awareness.

Prefix ‘intra’ means ‘within’ hence intrapersonal communication

is ‘self talk’.
It is the active internal involvement of the individual in symbolic
progressing of messages. The internal thought process keeps
on working even at the sleeping hour.

There are various example in our day-to-day life related to

intrapersonal communication.
Like asking the solution for the problem, introspecting about
any episode in which you should not have done that particular
act, if you are . overweight you see and admit it and then
decide to plan a diet for you, if you need to forgive someone,
you’ll have to talk to yourself about it first, etc.

4. Organizational Communication:
In a team-based business organization, communication
becomes its lifeblood where people communicate with one
another. The flow of communication inside an organization
may filter in up, down and horizontal directions. Besides
internal communication. companies depend on external
communication also. Companies exchange messages with
people outside the organization through external
communication.

5. Mass Communication:
Newspapers, magazines and periodicals, the means of mass
conununication. are frequently used for oral or written
communication. Besides, technologies such as the intemet,
e-mail. voicemail, faxes, audiotape,
teleconferencing,videoconferencing and closed circuit
televisions have increased options for internal and external
communication. These fast means help people from all parts of
the world to work together.
The End