Global Shipping Services FAQ

FAQs for Global Shipping Services (GSS) or Amazon Global Logistics

China (ALGC) shipment which offer FBA Sellers freight solutions to
transport inventory to our warehouses.

Last
Routing Marketplaces Platforms Skill
Updated
Sep. 13, Internal Associates, DE, ES, FR, IT, FBA
FBA
2019 Partner Associates UK, SG, TR, US General

Question Answer
 Help: Global Shipping Services [ EU |
NA ]
What is Global
 Reason Code: Fulfillment by Amazon (FBA)
Shipping Services?
> FBA – Policy or General Inquiry

The seller is describing either Global Shipping

Services (GSS) booking portal integrated in
Seller Central - available to sellers who have
How do I know a
completed the onboarding process; or the AGL
contact is about
Central (AGLC) standalone portal.
Global Shipping
Services?
 Reason Code: Fulfillment by Amazon (FBA)
> FBA – Policy or General Inquiry

The seller is asking

about inventory that Request Shipment Tracking Details from Amazon
is lost using Global Global Logistics Support
Shipping Services.
The seller's question
is not answered by
Transfer a Global Shipping Services Contact
the references in
these FAQs.
The seller is Check the error that the seller is facing.
asking why some
SKUs are ineligible Error 1 -
for shipping with “This product is regulated as dangerous
Global Shipping goods and is not eligible for Global Shipping
Services. Services. To continue, please remove the
product from the shipment. For more
information, refer to the dangerous goods
policies”

Resolution :
1. First check the ASIN in Pandash. If it
says the ASIN is hazmat, tell the seller the
same.

2. If Pandash says The ASIN is not a

dangerous good and can be processed by any
FC, then check the ASIN in CSI. See the
summary section - Is Item Hazmat?

1. If Yes, tell the seller that ASIN is

hazmat along with reason in listed in
Hazmat Attributes in CSI. E.g. SOLIDS
CONTAINING FLAMABLE LIQUID, N.O.S

2. If Unknown – Item was NOT checked by

Product Compliance], open a ticket to
Product Compliance to get ASIN
reviewed. CTI - Product Compliance >
Hazmat US/UK/DE/ES/FR/IT > ASIN Review
Request: Seller Support Group

Note – Product Compliance will resolve

the ticket after the ASIN is reviewed.
You have to open another ticket,
described in step 3 below, which will
then remove the errors from the
seller’s shipping plan.

3. If No [and this Item has been reviewed

by Product Compliance], open a ticket
to FBA Eligibility Team to request
revalidation of seller’s shipping
 plan. CTI – Fulfillment By Amazon >
Services > FBAInboundManifestService

Error 2 –
“This SKU is not supported by the Global
Shipping Services program. To use Global
Shipping Services, remove this SKU. To send
this SKU to Amazon, create a new shipping
plan using your own carrier.”

Resolution:
Tell the seller that the Global Shipping
Service warehouses available in the
destination country cannot inbound this MSKU.
To send this SKU to Amazon, seller should
create a new shipping plan using their own
carrier.

If the seller wants to know why the warehouse cannot

inbound the MSKU, open FBA Item Eligibility Tool
[ EU | NA ], fill the details and submit. For
each MSKU, there will be reasons why a
warehouse cannot inbound the MSKU.

Check the filter reasons for below FCs (which

support Global Shipping Services) based on
marketplace:

NA - ONT2, ONT8, LGB8, IND2, IND5, MDW6, MDW8,

SDF8, HOU3, DFW6, MKC4, STL4, SMF3, LAX9, FTW2,
FTW9, MDW9, ABE3, IND4, MDT2, XIX6, ONT6, PHX3

EU - DTM2, BHX4, LIL1, MXP5, DTM1, LBA2, BVA1,

MXP3, BCN1, XESA

Note – The above lists of FCs are subject to

change in the future.

If the issue still persists, open a ticket to AGL

Tech Team. CTI – AGS > GIFT > Freight and provide
the merchant ID, marketplace ID and the shipping
plan ID.