CASE STUDY IN TOTAL QUALITY MANAGEMENT

MANAGING HEALTH AND SAFETY- A QUALITY APPROACH

A BRITISH STEEL CASE STUDY

Submitted to:

SIR. PASCUAL ABRAZALDO

Instructor

Submitted by:

Isaiah Gerardo
BSHRM-411

January 20, 2021

 Executive Summary

This case study examines how British Steel Engineering Steels (BSES) used Total Quality

Management principles to establish a training framework to increase the knowledge and skills

of Health and Safety, thereby further improving business safety performance.

INTRODUCTION

British Steel Engineering Steels is committed to Total Quality Management. Many customers

perceive the quality of the product or service as being of equal or greater importance as price.

Total Quality Management has added value to British Steel Engineering Steels’ products and

services by addressing customer quality requirements and has made British Steel Engineering

Steels (BSES) a world leader in the manufacture of engineering steels.

A Total Quality culture

The commitment to quality has been recognised by the achievement of international quality

assurance standards such as the International Standards Organisation’s ISO 9000. In 1998 BSES

won a National Training Award, through a scheme run on behalf of the government by the

Department for Education and Employment. Such awards can provide market and competitive

benefits to an organisation.

Health and Safety at work

It is really important to incorporate health and safety trainings for the wellbeing of every

employees working in the British Steel Engineering It is because the organization is ensuring the

requirement as a part of the Total Quality to include and establish health hazard trainings to

measure the effectiveness of safety risk controls at the same time to minimize casualties.

Health and Safety is important because it protects the wellbeing of employers, visitors and

customers. Looking after Health and Safety makes good business sense. Workplaces which

neglect health and safety risk prosecution, may lose staff, and may increase costs and reduce

profitability.
Delivering the training

The Preparing Cycle for Wellbeing and Security at BSES Particular variables that made a

difference BSES effectively execute quality wellbeing and security hones in their organization

Change of Assets and Capabilities Open Communication Recorded security approaches and

strategies. Training can be viewed as a process comprised of five related stages or activities:

assessment, motivation, design, delivery, and evaluation.

It increase the information and abilities and its moves forward trade safety performance.

Having a preparing will lead to a positive alter in organizational culture? Preparing makes a

difference employee to learned and create modern skills. That way it is to achieve total quality.

Training can help customers to give benefits and to understand the concerned of the people

also to satisfy their needs.