Jeame's Case Study

INTRODUCTION

British Steel Engineering Steels is committed to Total Quality Management. Many

customers perceive the quality of the product or service as being of equal or
greater importance as price. Total Quality Management has added value to British
Steel Engineering Steels’ products and services by addressing customer quality
requirements and has made British Steel Engineering Steels (BSES) a world leader in
the manufacture of engineering steels.

Executive summary

through a scheme run on behalf of the government by the Department for Education
and Employment. Such awards can provide market and competitive benefits to an
organisation. This case study examines how British Steel Engineering Steels (BSES)
used Total Quality Management principles to establish a training framework to
increase the knowledge and skills of Health and Safety, thereby further improving
business safety performance.

1. Explain why the British Steel Engineering Steels (BSES) incorporated health and
safety training as part of their total quality management.

British Steel Engineering Steels (BSES) used Total Quality Management principles to
establish a training framework to increase the knowledge and skills of Health and
Safety.

2. Describe the training cycle for health and safety at BSES.

BSES is an industrial organization has the potential to be hazardous working

environment. The business recognizes that safety attitudes and practices require
continuous improvement. Improving health and safety practices and procedures can
eliminates lost work time through accidents, increases productivity, reduces costs
and improves morale. BSES regards the achievement of the best possible accident
prevention record as one of the highest priorities in running the business. The
training cycle shows how to plan an effective training program which meets the
needs of the organization and the individual.

3. Identify the benefits that the training offered to the company.

The training that is being offered in the British Steel Company is that it
increases the knowledge and skills and its improves business safety performance.
That way the company would achieve total quality in their management. Also having a
training will lead to a positive change in organizational culture. Training helps
employee to learned and develop new skills that they can apply for their everyday
work at the company.

4. Are there any benefits that this training can offer the customers? If so, what
are they? If there are none, why do you think the training does not offer benefits
to customers?

Their training can be beneficial as a part of their progress where it also acts as
a key differentiator that enables you to attract new customers in competitive
business markets. Not only is it a leading indicator used to measure customer
loyalty and retention, it enables businesses to identify unhappy customers, reduce
customer losses and negative word of mouth whilst increasing revenue.
5. Identify at least three (3) specific factors that helped BSES successfully
implement quality health and safety practices in their organization.

The three factors that the (BSES) to implement the quality and safety in the
organization are Improvement of resources and capabilities of the employees working
in the organization, Also, all open lines of communication is important to an
organization for it to be updated as always. And lastly, Documented safety policies
and procedures are an important aspects to making the overall improvement and
trainings of each employees working in the organization.

Isaiah's Case study

British Steel Case Study

Executive Summary

This case study examines how British Steel Engineering Steels (BSES) used Total
Quality Management principles to establish a training framework to increase the
knowledge and skills of Health and Safety, thereby further improving business
safety performance.

INTRODUCTION

British Steel Engineering Steels is committed to Total Quality Management. Many

customers perceive the quality of the product or service as being of equal or
greater importance as price. Total Quality Management has added value to British
Steel Engineering Steels’ products and services by addressing customer quality
requirements and has made British Steel Engineering Steels (BSES) a world leader in
the manufacture of engineering steels. The commitment to quality has been
recognised by the achievement of international quality assurance standards such as
the International Standards Organisation’s ISO 9000. In 1998 BSES won a National
Training Award, through a scheme run on behalf of the government by the Department
for Education and Employment. Such awards can provide market and competitive
benefits to an organisation.

Explain why the British Steel Engineering Steels Incorporated health and safety
training as a part of their total Quality Management?

Health and Safety at work

It is really important to incorporate health and safety trainings for the well
being of every employees working in the British Steel Engineering It is because the
organization is enuring the requirement as a part of the Total Quality to include
and establish health hazard tranings to measure the effectiveness of safety risk
controls at the same time to minimize casualties. Health and Safety is important
because it protects the well being of employers, visitors and customers. Looking
after Health and Safety makes good business sense. Workplaces which neglect health
and safety risk prosecution, may lose staff, and may increase costs and reduce
profitability.

Describe the training cycle for health and safety at BSES

The Preparing Cycle for Wellbeing and Security at BSES Particular variables that
made a difference BSES effectively execute quality wellbeing and security hones in
their organization Change of Assets and Capabilities Open Communication Recorded
security approaches and strategies. Training can be viewed as a process comprised
of five related stages or activities: assessment, motivation, design, delivery, and
evaluation.

Identify the benefits that the training offered to the company.

It increase the information and abilities and its moves forward trade safety
performance. Having a preparing will lead to a positive alter in organizational
culture. Preparing makes a difference employee to learned and create modern skills.
That way it is to achieve total quality.

Are there any benefits that this training can offer the customers? If so, what are
they? If there are none, why do you think the training does not offer benefits to
customers?

Training can help customers to give benefits and to understand the concerned of the
people also to satisfied their needs.

5. Identify at least three (3) specific factors that helped BSES successfully
implement quality health and safety practices in their organization.

They should have an advancement of their resources and assets and capabilities in
order to achieve total quality at the same time an Open lines of communication is
required in order for them to encourage higher quality work, understanding of
important policies, and a relationship of trust between employers and employees.
Policies and procedures create a clear framework for the delegation of needed
responsibility and accountability by each person in the organization. They also
serve as a means of communicating required information to all employees.

Abby's Case study

Introduction

British Steel Engineering Steels is committed to Total Quality Management. Many

customers perceive the quality of the product or service as being of equal (or
greater) importance as price. Total Quality Management has added value to British
Steel Engineering Steels’ products and services by addressing customer quality
requirements and has made British Steel Engineering Steels (BSES) a world leader in
the manufacture of engineering steels.

The commitment to quality has been recognized by the achievement of international

quality assurance standards such as the International Standards Organization’s ISO
9000. In 1998 BSES won a National Training Award, through a scheme run on behalf of
the government by the Department for Education and Employment. Such awards can
provide market and competitive benefits to an organization.

1. Explain why the British Steel Engineering Steels (BSES) incorporated health and
safety training as part of their total quality management.

BSES successfully implement quality health and safety practices in their

organization with the helped of open communication that allows individuals to be
more engaged and understand that what they do matters in the success of this
training program. This also help them understand why decisions are made and how
those decisions impact them specifically in the organization as a whole.

2. Describe the training cycle for health and safety at BSES.

Improving Health and Safety practices and procedures eliminated lost work time
through accidents which also aims to minimize risks and hazards, if this practices
and procedures are performed properly there will be a reduced number of accidents
of employees from the organization which leads to increase in productivity as well
as the organization itself can respond immediately to accidents and emergency
situations because of the information and knowledge they have learned from this
practices. Reduces Costs and Improve Morale as employees are the greatest assets in
every organization that’s why managements are looking for ways to reduce day-to-day
costs without sacrificing quality or service and without terminating employees
because of some accidents or scenarios occurred at work.

3. Identify the benefits that the training offered to the company.

Through health and safety training that gives employees information’s and knowledge
on what should they do if certain scenarios will occur. Reducing costs and improve
morale lies in the hand of your employees because they are already in the site,
they already have the knowledge about other people in the company, the processes,
products and services, they know what changes could be made to improve
productivity. You just have to ask them, ask their ideas and listen to their
suggestions and opinions too.

4. Are there any benefits that this training can offer the customers? If so, what
are they? If there are none, why do you think the training does not offer benefits
to customers?

This training does not only benefit the employees and the organization but also its
customers, as many customers perceive the quality of the product of service as
being of equal (or greater) importance as price. If employees are motivated and
encouraged to do their jobs which leads to better work output and quality in return
to that the organizations customers will receive high quality and safe products
which leads to customer satisfaction, positive feedbacks from the customer’s that
will greatly affect the organization and will benefit again the company in return.

5. Identify at least three (3) specific factors that helped BSES successfully
implement quality health and safety practices in their organization.

Individual interest in other courses has increased and many employees have learned
new skills, interest is a powerful motivational process that energizes learning,
guides people and is essential to the organizations success. Through this training
new skills can be acquired by employees and give additional knowledge to them thus,
individuals interest on the training can contribute to a more engaged, motivated,
learning experience for employees.

They should have an advancement of their resources and assets and capabilities in
order to achieve total quality at the same time an Open lines of communication is
required in order for them to encourage higher quality work, understanding of
important policies, and a relationship of trust between employers and employees.
Policies and procedures create a clear framework for the delegation of needed
responsibility and accountability by each person in the organization. They also
serve as a means of communicating required information to all employees.