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  • Teks Dialog

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    Gede Pratama
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    The guest checked into their hotel room to find it did not match their booking of a double bed. They requested to change rooms due to the incorrect single bed and also wanted a room with a beach view instead of the parking lot view. The receptionist apologized for the errors, changed the guest's reservation to a room with a double bed and beach view, and ensured the guest they would receive good service during their stay.

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    The guest checked into their hotel room to find it did not match their booking of a double bed. They requested to change rooms due to the incorrect single bed and also wanted a room with a beach view instead of the parking lot view. The receptionist apologized for the errors, changed the guest's reservation to a room with a double bed and beach view, and ensured the guest they would receive good service during their stay.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    16 views1 page

    Teks Dialog

    Uploaded by

    Gede Pratama
    The guest checked into their hotel room to find it did not match their booking of a double bed. They requested to change rooms due to the incorrect single bed and also wanted a room with a beach view instead of the parking lot view. The receptionist apologized for the errors, changed the guest's reservation to a room with a double bed and beach view, and ensured the guest they would receive good service during their stay.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Guest : Hello, good evening

    Receptionist : good afternoon sir. What can I do for you?


    Guest : I'm sorry but room 225 is not what I ordered.
    Receptionist : I'm sorry sir. Is there something wrong with your room?
    Guest : Yes. Previously I booked a room for double bed. In fact the room is only a single
    bed. Can I change rooms?
    Receptionist : I'm sorry sir. Okay sir, I'll change your reservation. May I know your reservation
    number?
    Guest : yes of course, 668889
    Receptionist : All right. Can you say your name?
    Guest : Febri wira gunawan
    Receptionist : Ok thanks, is there anything else I can help sir?
    Guest : I also complained about the room view leading to the parking lot. I want the one
    towards the beach. Please process.
    Receptionist : Oh of course sir, it happens that room number 255 is empty and the view leads
    directly to the beach. Are you willing?
    Guest : Of course, I will pay whatever the price.
    Receptionist : Good. Sorry for the inconvenience, sir.
    Guest : It's okay. Please make sure the booking error doesn't happen again.
    Receptionist : Sorry sir. I apologize on behalf of this hotel.
    Guest : I would really appreciate it if I got the best service here.
    Receptionist : Alright sir. Thanks for your input.
    Guest : OK, thanks.
    Receptionist : You're welcome sir.

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