Facilities Management ( 22nd,23rd & 24th May 2018 )2

Ayush Karim <ayu.karim@bingotraders.events>

Mar 15 at 2:20 PM

Assalammualaikum,
Dear Mr. Sr Azhar Ahmad,

I believe this email finds you well.

Following our conversation yesterday, here is the some information:

Professional fees: MYR 2000 per day.( Require for 3 days- MYR 6000 )

ADVANCE LEVEL FOR FM

1. Develop an understanding of the role of the facilities manager

2. Understand the requirements of facilities management within the
organisation
3. Identify skills and competencies required by a facilities manager
4. Develop effective maintenance management systems
5. Appreciate and apply risk management techniques
6. Incorporate key statistical methodology within maintenance planning

The Outlines

ROLE OF THE FACILITIES MANAGEMENT TEAM WITHIN THE ORGANISATION

1. Overview of FM
2. Understanding the importance of FM
3. Expectations of FM
4. Facilities Needs Assessment
5. Defining Hard and Soft services
6. Core Competencies of an FM professional

KEY ELEMENTS OF FACILITIES MANAGEMENT

1. Understanding the organisational goals and objectives

2. Understanding Support Services
3. Managing People and Resources
4. Managing Premises
5. Managing Contractors on a daily basis
6. Managing the Working Environment
MAINTENANCE AND REPAIRS

1. Heating, Ventilation and Air Conditioning (HVAC) Maintenance

2. Lifts and Escalators Maintenance
3. Structural and Buildings Maintenance
4. Fire systems maintenance including IT Infrastructure
5. Environmental elements of Facilities Management

MANAGEMENT AND CONTROL

1. Managing Internal Customer Service and Expectations

2. Managing Risk
3. Controlling Costs
4. Service Level Agreements
5. Contractors’ Performance
6. Space Management

ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE

ORGANISATION

1. Overview of the maintenance function

2. Key principles within maintenance management
3. The impact of “uptime” on the organisation
4. The impacts of “downtime” on the organisation

KEY MAINTENANCE STRATEGIES

1. Developing preventative maintenance strategy

2. Developing corrective maintenance strategy
3. Developing emergency maintenance strategy
4. Monitoring & measuring the combined strategy effectiveness

HEALTH, SAFETY, ENVIRONMENTAL AND WORKPLACE LEGISLATION

1. Health and Safety at Work

2. Handling workplace law
3. Environmental efficiency
4. External accreditation systems – safety, quality and environmental

UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE

1. Calculating mean time between failure

2. The “Bath tub” failure model
3. Probability analysis
4. Risk management – The FMEA model
MANAGING MAINTENANCE SYSTEMS

1. Managing the maintenance budget

2. Variance analysis & corrective actions
3. Engaging with stakeholders
4. Measuring & reporting upon maintenance systems benefits – risk avoidance,
service availability metrics & financial benefits

Essentials of Facilities Management

Depending on the particular focus required:

1. An update on current best practice in FM

2. Greater awareness of the customer / financial / organisational context in
which the FM function operates
3. A complete view of the role and responsibilities of the FM function
4. Practical advice and guidance on selection and management of suppliers
5. Greater awareness of health and safety compliance issues, risk management
and business continuity
6. An appreciation of the importance and benefits of good project management
7. Course outline

Defining FM

1. What is Facilities Management (FM)? – ‘the facilities umbrella’

2. Defining FM within an organisation
3. The 8 key roles of FM
4. FM – overhead or profit centre?
5. The strategic importance of managing facilities
6. Developing an FM plan and team
7. Establishing control of support services

8. Identifying and reviewing support service requirements

9. Profiling current service levels and costs
10. Reviewing contracted services
11. Outsourcing v in-sourcing
12. Contract ‘bundling’ and ‘aggregation’
13. Determining and implementing a contract strategy
14. Focusing on the customer

15. Understanding customer business needs and objectives

16. Engaging the customer
17. Customer service strategy
18. Developing a customer action plan
19. The pursuit of excellence
20. Managing the budget
21. Harnessing cost data
22. Identify spending patterns
23. Building up the budget plan
24. Defending the plan
25. Control mechanisms and reports
26. How to maximise the budget
27. Understanding service contracts

28. What is a contract and why do we need them?

29. Tender terms
30. Objectives and understanding what the contractor wants
31. Contract structure explained
32. Terms and conditions
33. Specifications – output v input
34. Schedules of tender
35. Supplier ‘own’ contracts – common traps!
36. Controlling the tender process

37. Why tender?

38. Tender timetable
39. Roles and responsibilities
40. Tender stages
41. Tender board interview techniques
42. Negotiation techniques
43. Award and debriefing
44. TUPE issues
45. Mobilisation of service contracts

46. Managing change

47. Implementation programme
48. Briefings and site familiarisation
49. Lines of communication
50. Procedures and manuals
51. Handover arrangements
52. In-contract management

53. Review and revise contract strategy objectives

54. Building successful contract management relationships
55. Monitoring process step by step
56. Service level agreements and KPIs demystified
57. Reports that inform and managing contract meetings
58. Contract review process and dealing with contract variations
59. How to handle disputes and contract termination
60. Planning and preparing for re-tendering
61. Practical tips on managing support services
62. Compliance and risk management
 63. What legislation and who is accountable?
64. Developing a safety policy
65. Managing safety
66. How to carry out a risk assessment
67. Permits to work
68. Practical guidelines to handling emergencies
69. Business continuity – FM’s role
70. Managing a project (eg, a relocation)

71. How to get started – plan, brief, consult

72. Understanding the building – structure, design constraints
73. Space – cost, open plan, storage, restaurant, nursery, gym
74. Moving people – the issues and how to avoid the pain
75. Removal contracts – the pitfalls
76. Managing a ‘happy’ move
77. Settling in or ‘Happy ever after’!

Reliability Centred Maintenance (FM Course)

To provide a better understanding of RCM, particularly:

1. What, why, how and who?

2. Opportunities and benefits
3. Risks
4. Course outline

What is maintenance?

1. Why maintain?
2. Traditional maintenance methods
3. Common current practices and trends
4. What is Reliability Centred Maintenance?

5. Its history
6. Its development
7. Current usage
8. Where can it be cost-effective?
9. How does it work?

10. Basic features

11. Key criteria
12. Maintenance options
13. Key outcomes
14. Making the business case and preparing the strategy

15. Identifying and quantifying current risks

16. Identifying and quantifying current costs
17. Motivating decision-makers
18. Identifying and empowering those who have to deliver the results
19. Educating / gaining buy-in from interested parties
20. Implementation

21. Identify business functions

22. Prioritise functions
23. Verify correct usage
24. Identify failure modes
25. Identify the consequences of failure
26. Understand the failure process
27. Specify the appropriate maintenance action(s)
28. Ongoing requirements

29. Monitoring
30. Recording
31. Analysis
32. Continuous re-evaluation