Order Tickets Register

Monday September 14 2020
-Order number: 7412892 Vicky Sanchez
-Message: Thanks so much for everything you do.
-Original Order: Vibrant Kalanchoe Planter
-Issue: shop can only do peace lily plant, shop can only do a peace lily plant, we need SUBS and DEL DATE.
-Resolution: called cutomer, provided info that fs can do peace lily, customer approved
-Order number: 7405814
-Message: With deepest sympathy and love. Calvin and Yuvon Stanfield
-Original Order: Traditional Blue and White Sympathy Basket LARGE
-Issue: was for Wed, Sep 09 12:00AM, sub shop can do just designers choice vase arrangement no specific
-Resolution: Called cx for approval, no answer, no opportunity to leave VM. Send email to reach us out
asap
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-Message: Happy birthday Martha lots of love Matt, anne, Josh, Alyssa and Angeli.
-Original Order: Vibrant Kalanchoe Planter SMALL 32.99
-Issue: flower shop does not have product requested by customer, they want to know if they can do a
substitution, s doesnt have Kalanchoe plant.Called florist to check what other type of plants , they do not have
Kalanchoe available, they work monday to sunday
-Resolution: called fs, to check what other type of plant they have, calling cx for approval.Theres no
option for VM , full vm, sending email
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-Order number: 7414070 for Vicki Dolan
-Message: Happy Birthday Mom, I love you lots!
-Original Order: Pastel Purple Bouquet
-Issue: was for Fri, Sep 11 12:00AM. Fs asked for an additional $10.00 for the order and to sub the color of the
roses to the arrangement, rose color to red and white
-Resolution: called cx for approval, no answ, left VM. Email cx
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-Order number: 7421007 Eric Ravesi
-Message: This is probably more insane than receiving a cow foot.
Lots of love forever ,Lily
-Original Order: You're So Special Bouquet
-Issue: MOVING DELDATE ON MONDAY 09/14, it was late already for fs
-Resolution: called cx for approval, customer wants refund, cancelation on the order, offered an upgrade
with fuller arrangement and customer said no, because it has already passed.
Called shop no answer, customer DENIED , requested refund. Waiting for fs answer, to cancel order
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-Order number: 7421757 Myrna Richards
-Message: Dear Myrna,
Thinking of you.
Love and prayers,
Annie.
-Original Order: Zen Orchid Plant
-Issue: Flower shop claimed: "Our POS System was down and this order did not print. May we redeliver
this arrangement on Monday." will email the customer, was for Sat, Sep 12 12:00AM
-Resolution: calling customer for approval for today, cx said yes.
Fs requested a permission
cx asked to call back to check the hour of delivery, when I called back, person who was going to receive
the flowers just passed away this morning, she wanted to cancel and money back.
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-Order number: 7423433 Thelma Bunting
-Message: To Great Grandma and Papaw Bill
I hope this plant brightens your day and brings you joy.
XOXO,
Lyndalya
-Original Order: Croton Petra Planter
-Issue: 09/15/2020 – due for tomorrow, We do not have a Croton Plant. We have dishgardens that
have croton plant in them or we can send a peace lily. Please advise if sub is approved.
-Resolution: called cx for approval, no answer, left vm and email.
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-Order number: 7423715 Barbara Speer
-Message: Much love,
From,
Bob and all of the animals.
-Original Order: Romantic Wishes Bouquet SUBS: stargazer lilies
-Issue: fs wants to replace the white lilies with some stargazer lilies. stargazer lilies. ( white and hot pink).
( white and hot pink). Too late for delivery:We apologize but The delivery driver leaves at 11:30 am.
-Resolution: called cx , no answer, left vm and sent email
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-Order number: 7421620 Maryann smith
-Message: Deepest sympathy to the family and friends of Maryann Smith
-Original Order: White Satin Cross Pillow subs: heart pillow
-Issue: sub of heart shape pillow called the cx she will call us back, dont have cross pillow. only heart Mon, Sep
14 12:00AM for today
-Resolution:called cx, advised only had heart shaped, cx approved
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-Order number: 7423296 Elizabeth Negvesky
-Message: I hope this makes your day just a little brighter I love you <3
-Original Order: Lovely Delight Bouquet subs : change the carnations to red
-Issue: ISSUE: flower shop is out of red roses.

RESO: karla´s garden studio can use white roses instead. and change the carnations to red to keep the color
statice. NEED CX APPROVAL (DP SHOP.)
-Resolution: called customer to offer what the fs requested and for his approval, no answer. No vm, but
sent an email
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-Order number: 7423087 Jenn Stayer
-Message: Thank you for being such a gracious host!
-John, Jae Ok, and Hannah Chamley
-Original Order: Dozen Pink Roses subs: designers choice
-Issue: FS We Do Not Have Any Of These Flowers. This Will Have To Be De signers Choice. For Thu, Sep 17
12:00AM
-Resolution: called cx to offer dc, NO ASWER, left vm and email
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-Order number: 7423795 Winford Knight Family
-Message: Wanda, Rod, Greg and Christy's family
-Original Order: Small Traditional Blue and White Sympathy Basket subs:dc
-Issue: Issue: product sub

Resolution: FS can only do designer's choice and don't carry sympathy card sympathy card value will be added
on arrangement. Need CS approval.
Follow up: yes for
Tue, Sep 15 12:00AM
-Resolution: called cx , dc approved

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-Order number: 7424896 deb
-Message: Thinking of you. Sorry for your loss and keep in touch. We'll see you soon.
-Original Order: peace lily plant SUBS: 6 INCH
-Issue: No fs had available a 10 inch peace lily plant. We found a fs that could fill the order for a 6 inch peace
lily plant on time
-Resolution:cx didn’t accept and fs didn’t answer, called twice, wants full refund
-sent message to fs to see if its possible to cancel
-called back cx to inform her that we were trying to check on the fs if we can still cancel but no answer
Vm, customer DOESN’T have an email on file.
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-Order number: 7421846 Ms. compton
-Message: Happy 81st Birthday!
-Original Order: Sunshine Celebration Bouquet SUBS :DC
-Issue: issue: could only fill the order with designer's choice spring arrangement due to limitations on getting
flower during pandemic
reso: email cx
-Resolution: DC called cx, mr Daniel approved DC
DUE Tue, Sep 15 12:00AM
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-Order number: 7423279 Annie robinson
-Message: This one could use a little sunshine and water, you know what to do :-)
-Original Order: Money Tree subs : croton plant
-Issue: Earle's Loveland Floral & Gifts can only do a Croton plant for $62.99.
Resolution: contact cx for subs approval.
-Resolution:call cx for subs approval, no answer, vm. email
Due Mon, Sep 14 12:00AM

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-Order number: 7423996 Brian Thompson
-Message: Happy Healthy 50th Bucky!
-Original Order: Thoughtful Tidings Basket SUBS: flower arrangement
-Issue:
shop can do a flower arrangement instead of fruit basket, for designer's choice and tomorrow delivery
reso: sent email, call cx ask for subs and deldate
-Resolution: for 09/14/2020 - AFTER 02 PM
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-Message:
-Original Order: Elegant Bliss Basket SUBS: RED bromeliad plant or vase arrangement
-Issue: sub can do red bromeliad plant or vase arrangement with fall color designers choice for today no spath
or hydrangea
reso : we will send email for sub approval
cut off : before 1:30 pm MST time
-Resolution: called cx approved
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Whitehurst Mc
Namara
Funeral
Name Nicolas Sosa
-Message: Our deepest condolences from Frank & Hilda Ortiz
-Original Order: Blue Sympathy Standing Basket SUBS:MIXED COLORS
-Issue:
Gonsalves-Fasso Flowers can do flower but not the colors, has to be mixed colors no white or blue.
cutoff time 1 pm
-Resolution: Called cx no answer, left vm and email
Mon, Sep 14 12:00AM BEFORE 03 PM
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-Message: Our hearts are with you today and in the days ahead. Roy and Jeanie Linder
-Original Order: Lavender Sympathy Standing Basket SUBS: DC
-Issue:
Flowers / Plant Substitution Request DESIGNER'S CHOICE REQUIRED We do not have all these
flowers We can stay in the color scheme
-Resolution:order already delivered
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-Message: Kasey,
Have a wonderful birthday!
All our love,
Mom, Nammy, and Ally
-Original Order:loving devotion
-Issue: Fs is out of white mini calla lily they can sub for white roses for $63
ISSUE: FS does not want to take order anymore

RESO: We have other fs that can make a DC for tomorrow, we need deldate and subs approval
-Resolution: called customer but she was upset
She wrote an email, “I was PROMISED that the flowers would be delivered on Sunday FOR MY
GRANDDAUGHTER'S BIRTHDAY!!! I was very unhappy. Then today I was told they would be delivered
TODAY. Now you tell me they won't be delivered tomorrow. Well, she won't be there tomorrow. I want to
cancel the order and I want a FULL REFUND for the cost of the flowers. And you can keep the $15.00 store
credit because I WON'T be using your services EVER AGAIN!!! If you want to discuss this, call me at 607 222
4118.
Sent from Frontier Yahoo Mail on Android
On Mon, Sep 14, 2020 at 3:17 PM, Avas Flowers Customer Support<contact@avasflowers.com> wrote:
Found This E-mail In Spam? Please Mark as Not Spam to stay Up To Date with Your Order.”
SAID if the order was not cancelled she will call better bussines bureau

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-Message: Happy birthday,
love,Kelvin
-Original Order: Purple Reign SUBS: depends on fs
-Issue: SSUE: No FS can fill order, but have shops who can do:
(FS 1) DC - only orange , white or red roses
(FS 2) DC - Lavender Daisy, Red/Yellow Red Roses and can arrange mix colors with carns and altro.
RESO: Needs CS approval for Subs. Email sent.
-Resolution:called cx to offer , but cx didn’t answer m full, send email
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-Message: Thinking of you.
Get well and heal soon.
We love you!
Barbara and Cindy
-Original Order: Gourmet Delights Basket SUBS: DC
-Issue: NO SHOP DOES GOURMET OR FRUIT BASKETS IN THE AREA - CAN DO FLOWER
ARRANGMENTS OF ASSORTED COLORED DESIGNERS CHOICE WITH PREMIUM FLOWERS
FILLED TO THE VALUE GIVEN FOR TOMORROWS DELIVERY
-Resolution:Called cx no answ, left vm and email sent
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Tuesday September 15 2020

-Message: I love you so much Destiny , too the moon and back . Take your time , I'm here for you .
- Yisaac Sai Zavala <3
-Original Order: My Sun, Moon and Stars SUBS: DC
-Issue: Fs can make a designer choice for the order, The fs doesn't have requested product
RESOLUTION: MC LEAN'S FLORIST & GIFTS (dp). can do designers choice with purple and white, $65 total,
cut off time 4pm CST
-Resolution: Tell fs to use same colors, call customer, no answer, left vm and email. Called the fs to make
sure they will use the same colors
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-Message: Dear Kusam
In loving memory of Ashok always remembering his great support, love and encouragement
-Original Order: Lavender Sympathy Casket Spray SUBS:
-Issue: product sub and address validation

Resolution: not all the flowers are available as per FS will need to do sub also wanted to validate the add is
going to since is a CASKET SPRAY arrangement and is GOING TO A HOME ADDRESS. Please verify with
customer.
-Resolution: was for Sat, Sep 12 12:00AM Called cx , number outside US, no vm , sending email
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-Message: Happy 85th Birthday Mom!
Sorry we can not be with you today but please know we love you to the moon and back!
Charley & Michelle
-Original Order: helium ballons are included
-Issue: FS Shop advised the do not have helium for the balloons but they can add extra flowers similar. Please
advise if approved
-Resolution: callex cx no answer , left m and sent email

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-Message: FROM TUB ,
LOVE YOU MOM SEE YOU SOON
-Original Order: Elegant Bliss Basket subs:
-Issue: EVERETT'S FLORIST fs can do azalea plants subs for Hydrangea plants and for tom del
Reso: Ask cx for approval of subs and for tom deldate
-Resolution: called cx to give him the options, and looking for approval, no answer from cx. Left vm and
email
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-Message: Happy birthday beautiful
-Original Order: Pastel Grace and Wonder SUBS: DC
-Issue: prod sub , Need to call customer for SUB approval FS can only do designer's choice, no other shops in
the area.
-Resolution:Called cx, no answer, left vm and email
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-Message: Our deepest sympathy! Love you so much. Aunt Justina, Annie, Nettie, Agatha
-Original Order: Applewood Floral Basket SUBS: DC
-Issue: shop can only deliver a designer's Choice arrangement.
-Resolution: Contact cx for dc approval. Customer APPROVED on DC
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-Message: Love does not come with a price.Love,
Julie.
-Original Order: Imperial Purple Orchid SUBS: dish garden
-Issue: possiblbe shop ccan sub for dish garden and some lemon lime, peace lily cut off is 12
-Resolution:call cx,wanted to cancel because she didn’t want sub, offer wcode for tomorrow cx
approved, wants money back for the chocolates , just send card and orchid
Customer approved
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-Message: Tammy and family- we are thinking of you all during this time of sorrow. May God hold you in
the palm of his hand.
Love, Carol and Joe Mac
-Original Order: Sympathy Potted Corn Plant SUBS: dish g, peace lily, croton
-Issue: he fs doesn't have requested product

COGGINS FLOWERS & GIFTS -can do a peace lily or a schefflera
Russ Gaffney Florist - offered a dish garden, peace lily, croton plant for the same price range.
cut off time 12pm est
-Resolution:call cxcustomer, she approved on peace lily, approved SUBS
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-Message: I love you
-Original Order: Blooming Rose & Carnations SUBS: WHITE roses mini carns
-Issue: fs only have white roses & red mini-carns.
-Resolution:w hite roses and red carns if today or tomorrow un upgrade for 12 red roses
CUSTOMER APPROVED FOR WCODE DOZEN RED ROSES
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-Message: Happy 30th Darling... Thank you for putting up with me for so long!
Love you!
-Original Order: One Dozen Red Roses SUBS: DC
-Issue: shop can only do a designer's Choice arrangement for $80.
-Resolution: offer dc 09/15/2020 – for today or wcode for tomorrow
Called cx no answer, vm and email left
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-Original Order: Pink & White Sympathy Floor Basket SUBS: DC
-Issue: Shop can only do basket of of flowers designer's choice. Cutoff: 11:30AM.
-Resolution:Called cx no answer left vm and email
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-Original Order: Green Potted Corn Plant SUBS: croton, mum, peace lily and palm plant
-Issue: Shop can only do croton, mum plant, schefflera, peace lily, and palm plant for tomorrow.
Ask cx for approval of subs and delivery for tomorrow.
-Resolution:called cx no option for vm, sent email
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-Original Order: Faithful Blessings Bouquet SUBS: MIXED with white flowers
-Issue: need alter address not able to fill order on time, dont have the product but can do a mixed arrangement
of all white flowers instead SUBS
cutoff time: 12NN
-Resolution: called cx left vm and email
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-Original Order: Vase arrangement of 12 red roses and 12 sunflowers. SUBS: dozen roses
-Issue: fs dont have sunflowers and the only thing they can fill for the money we had is the dozen roses for 80
total and cut off time is 2:00
-Resolution: customer agreed o wcode for tomorrow dozen red roses, he wants a card that says, card:
“Sorry there was no sunflowers”
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-Original Order: bday balloon mylar balloon – SUBS:
-Issue: fs dont do balloons can do only Designers choice mixed colorful birthday flowers in a vase and no shop
can deliver today going to school
ask for alternate home address
-Resolution: call cx to offer what fs has, and see if with another address we can fin a fs that can do
balloons
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-Original Order: Festive Birthday Bouquet subs: dc
-Issue: past date order - need del date approval 09/15
-Resolution:called cx , cust approed, add card that says “ happy birthday”
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-Original Order: Garden Pleasures Basket
-Issue: we do not have a bloom plant with colors plants, we just have dish garden with peace lillies plant
inside.
-Resolution:call customer no answer, vm, and email
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-Original Order: My Sun, Moon and Stars
-Issue: Fs will attempted to delivery today but if its not possible they will tomorrow
-Resolution:call cx to change date, customer approved
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-Original Order: Faithful Blessings Bouquet
-Issue:del date, unable to deliver today but can deliver tomorrow
-Resolution:call cx for approval. Order for 17 sept, no answer, vm and email
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-Original Order: Blooming Romance subs;
-Issue: no wire fs can do order, Kith & Kin DP shop can do order next monday 14th
-Resolution:cc to change date. No answer vm and email
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-Original Order: Pastel Grace and Wonder
-Issue: Unable to deliver today but will deliver tomorrow
-Resolution:cc for approval, no answer, vm and email
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Original Order: Sympathy Potted Corn Plant
-Issue: ISSUE: The fs doesn't have requested product THE FLOWER PLACE- can do a peace lily 10 in pot or
a dish garden with 5 green plants! cut off time 3pm
-Resolution: ccx vm and email
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-Original Order: Dozen Pink Roses
-Issue:
fs cant make del for today, asking if they can make it for tomorrow
too late for same day delivery
-Resolution:ccx for approval no answer, vm and email
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-Issue: cant delier today bu can delier tomorrow, already went to this part of town and will never back it by 4
-Resolution:ccx for approval to change date for tomorrow, vm and emai, cx no answered
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-Original Order: Blooming Rose & Carnations
-Issue: shop can do the arrangement but they will subs for white carnation instead of red, limited of getting
flowers due to pandemic.
-Resolution:ccx for approval, vm and email, no answer
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-Original Order: Dozen Pink Roses
-Issue: FS unable to deliver today, they can do it tomorrow 9/16.
-Resolution:ccx to approve on del date,VM . EMAIL no answer
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-Original Order: Floral Harmony Bouquet

-Issue:
Fs need approval to sub arrangement, Please approve substitution of the following floral varieties: Please ok
sub of red spray to red full size and all sold out of pink matsumoto but can use lavender daisy
-Resolution:ccx for approval to subs, vm, no answer, email sent
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-Issue: fs closed now
-Resolution:ccx for approval vm , email, no answer
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-Issue: FS cannot deliver product
1 FS can deliver for tomorrow only. $65 and it has to be a designers choice in colors and flowers.
-Resolution: ccx for approval, vm , email, cx didn’t anwer
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-Original Order: Blooming Dish Garden and ballons
-Issue:: Too late for today's delivery. But, shop can take the order tomorrow
-Resolution: ccx for approval, vm , email, cx didn’t answer
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-Original Order: Everlasting Soothing Lavender
-Issue: Issue: flower shop can´t deliver on thursday. flower shop can deliver on wednesday, we need
deldate apprioval from cx or alt address.
-Resolution: ccx for approval, cx wants for friday, sop already had spoken to her
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-Issue: shop could deliver tomorrow, called business not sure about the schedule, Driver already left for that
area(zip)
-Resolution: ccx for approval, vm , email, cx didn’t answer
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-Original Order: Comforting Palm Plant SUBS: DISH GARDEN
-Issue:
Need cx approval to sub arrengement. They dont have palms, but they can do floral dish garden filled to
value
-Resolution: Resolution: ccx for approval, cx wants peace lily or orchids
FOLLOW UP NEEDED
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-Original Order: Red Sympathy Cross SUBS fs
-Issue: FS CANNOT DO THE CROSS, THEY CAN ONLY DO STANDING SPRAY EASEL OF RED AND
WHITE DESIGNERS CHOICE FLOWERS, THEY CAN USE white glads, carns, spider mums, hydrangea lilies,
red roses red carns. They will make it nice and beautiful.
RESO: Need approval of the cx for subs, cut off time before 9:30 AM. ASAP
FS can deliver a wooden cross that she already has, with sunflowers,burgany cremon flowers, orange fillers
etc. and banner for $165.00. we need subs approval to proceed
-Resolution: 510-706-2460 wants a picture from the shop
Customer approved cross DC from the FS
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-Issue: Also, no white lilies, i have pink or peach coming in and no blue delph, we have white or yellow stock,
please advise thank you
-Resolution: CUSTOMER APPROVED
WED September 16 2020
-Original Order: Floral Harmony Fantasy – Birthday card and balloons SUBS: no balloons
-Issue: dp shop can fill order doesnt do balloons ask cx for approval to proceed without balloons cut off 1pm
-Resolution: ccx cx wasn’t home, gf approved on arrangement without balloons
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-Original Order: Blooming Azalea Plant SUBS: mum plant
-Issue: no shop could fill yesterday

proceeding today email cx adn the only available plant is a mum plant. fs could fill a mum plant for
$45
-Resolution:ccx voice mail, spoke to her secretary and she was on a meeting, left a vm. But in messages I
found this email
INCOMING EMAIL
[view attachments]
09/16/2020 8:54AM - Received Email From Customer [show original email]
RE: Avas Flowers Customer Support Request #T11324923
Good morning,
I am fine with whatever you think would work best for this situation. But, it has to be delivered today as
the funeral is out-of-town tomorrow.
So customer already had approved, but HAS to be done for today.
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-Original Order: You're So Special Bouquet, card, mylar SUBS: same without balloons, fuller
arrangement
-Issue: We do not carry balloons. Would additional flowers in the arrangement be an ok sub?
-Resolution: ccx for approval for a fuller arrangement instead of balloons, no answer, vm and email
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-Issue: shops don't have the product, the best that they can do is a large mum plant with 4 different colors in it
and peace lily
-Resolution: ccx no ands vm and email , order appears as shipped
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-Original Order: Pastel Grace and Wonder SUBS : DC
-Issue: Calluna Fine Flowers can do a designer choice arrangement for $65.00
-Resolution: CCX to approve subs, no anser vm and email
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-Original Order: Dreaming of Tuscany SUBS: DC
-Issue: shop could fill the order tomorrow designers choice for $75
-Resolution: ccx for approval, no answer, left vm and mail
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-Original Order: White Satin Cross Pillow SUBS: flower change
-Issue: FS - are we doing cross as pictured or is there special instructions on that like the others. sending
orders but changing flowers or colors. on all 3 pieces. White satin cross pillow; please put pastel purple
& pastel blue flowers
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-Original Order:
-Issue: SUBS and MOVING DELDATE FOR TOMORROW 09/17

REASON: shop that can fill the order is asking $72. cant haggle. gt is $63. but there's a shop that can del for
tomorrow for a designer's choice of flowers for the money that we have.
**or DS next best date
reso: send email to the cx
-Resolution: calles shop they can do teddy bear and candy for the same price, called cx but no answer,
husband gave cellphone number but no ringing, sent email
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-Original Order:
3 stems yellow lilies, 4 stems lav daisies, 4 hot pink roses 3 stems yellow mini carns and lav
monte/purple waxflower in a gathering vase with a raffia bow and assorted greenery
-Issue: fs can fill the order tomorrow (Flex) with Subs of DC due to Covid.
Re: Avas Flowers Customer Support Request #T11324622
Please proceed with delivery not to exceed original cost. Please deliver TODAY.
Ann Tankersley
Sent from my iPhone
-Resolution: cx sent email with approval but has to be delivered today!
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-Original Order: Peace Lily Plant
-Issue: No peace lillies available for today

DP FS can deliver an arrangement today with 4 carns and 3 red roses (only product they have) for $63.00 or
can deliver an 8 inch peace lilly for the same price tomorrow. we need deldate or subs approval
-Resolution:ccx for approval, no answer, no vm, sent email
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-Original Order: Red White & You SUBS: DC
-Issue: The only filling shop doesn't have the flowers or the colors. We can try for a straight designer's choice
but she has no roses or lilies. Please advise.
-Resolution: ccx for approval, cust APPROVED
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-Original Order: Everlasting Soothing Lavender SUBS: DC
-Issue: SUBS
reason: dont have the flowers in the arrangement but can do a designer's choice of flowers instead
cutoff time: 12NN
-Resolution:ccx for approval no ans vm and email
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-Original Order: Red White & You
-Issue: Flower shop doesn' have the whie lilies

Flower shop can substitute with yellow lilies and do the arrangement for $80.00.
-Resolution:no answer, vm and email
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-Original Order: One Dozen Red Roses
-Issue: Fs dont have red roses, asking if they can make a different color roses
-Resolution:ccx for approval , called florist and they cant do any arrangement do to hour.
Cx said he can change arrangement type , if its not fot today CANCEL
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-Original Order:
-Issue: need approval for product sub
-Resolution: INCOMING EMAIL
I've been on hold with this number for quite awhile, so am going to have to hang up since I'm at work. But
please make any changes you need to. Thanks
Customer approven in email
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-Issue: moving delivery date tomorrow,too late for today delivery,possible DP shop
-Resolution: ccx for approval, if its not for today NO. looking for fs.
Cattleya Flower Garden ERROR Florist Codes: [ BLM: L7490000 ] [FTD: N/A] [DOV: N/A] 223 W Main
St 46142 Greenwood IN (317) 704-4535
J P PARKER Florist Codes: [BLM: N/A] [FTD: N/A] [ DOV: 25102000 ] 377 E Jefferson St Ste A 46131
Franklin IN (317) 738-9837
CX did not accept wcode nor stor credit or discount.
Asked to cancel and refund
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-Original Order: Classic Sympathy Bouquet SUBS: dc
-Issue: dp shop can only do dc white w/light blue and light pink flowers
-Resolution: cc for approval, CUST APPROVED ON DC
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-Original Order: Pink Sympathy Casket Spray SUBS pink carnations, roses and baby breath
-Issue: Pink Carnation And Roses With Some Filler And Babies Breath.
-Resolution: the arrangement needs to be there by 11 am sep 18, calling cx for approval
Customer approved changes
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-Original Order: White Satin Cross Pillow SUBS: major subs
-Issue: PRODUCT SUB

Resolution: elisa FS called as per her agent who called her adv that arrangement would be in a vase but
picture shows otherwise, need cx approval for major sub FS can only do arrangement on a vase.
-Resolution:ccx no answer vm and email
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-Issue: DELDATE CHANGE: FS can't deliver today can only do next day delivery 9/17 need CS approval..
-Resolution:ccx for approval, no answer vm and email
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-Original Order: She's Got Style, She's Got Grace SUBS DC
-Issue: Dp shop, only shop can del to the area. Can only do DC flower arrangement in a vase for 75.00 total.
-Resolution:CCX FOR APPROVAL, cx approved on DC
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-Original Order: Lavender Sympathy Spray
-Issue: change del date
-Resolution:ccx for approval on del date, no answer, vm and email
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-Original Order: My Sun, Moon and Stars SUBS: from lilies to daisies
-Issue: fs wants to sub from lillies to daisies, one fs has already cancelled we need to check with cx if they
approve the sub.
-Resolution:ccx no vm system, sent email
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-Original Order: Sunset in Belize
-Issue: shop can deliver tomorrow
-Resolution: cxx didn’t want discount nor store credit, she want full refund, called back to offer apology
call and 20$ disc, cx did not approve.
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-Original Order: Dozen Pink Roses DEL DATE

-Issue: too late for today, shop can del tomorrow. CCX need tomorrow's approval and deliver confirmed the
patient name
cx will callback with the information
-Resolution: CCX FOR APPROVAL, VM no ans, email
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-Original Order: My Sun, Moon and Stars SUBS DC
-Issue:fs wants del date and DC
-Resolution:ccx for approval
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-Original Order:
-Issue: shop could only do mixed color arrangement for $81 no balloons either
Inbound message Comment:

Issue: the cx call because cx recieved a message from us
Resolution:yes cx it´s ok if we do colorful arrangment and if there is no balloons its
ok
-Resolution: customer had already called and approved
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Sunshine Celebration Bouquet seubs dc
-Issue: SUBS and MOVING DELDATE FOR TOMORROW 09/17

reason: DP SHOP too late for today and dont have some of the flowers in the arrangement but can do a
designer's choice of flowers for tomorrow's del
-Resolution: send email to the cx and vm
------------------------------------------------------------------------------------------------------------------------------------------

-Original Order: A Bit of Yellow Sunshine Basket
-Issue:fs requested del date
-Resolution: ccx for approval, vm and email
Thursday September 17 2020
-Original Order: Pink Rose Rendezvous Bouquet
-Issue: FS unable to deliver today, they can do it tomorrow 9/17, first thing in the morning.
-Resolution: ccx 7196499718 info on messages: ACTUAL DELIVERY DATE: 09/16/2020 ACTUAL DELIVERY
TIME: 06:33 pm RECIPIENT NAME: NATASHA PONOMAROFF DRIVER NAME: TERRI SANCHEZ INVOICE
NUMBER: 00044734 PRODUCT DESCRIPTION: FLORAL GIFT PER YOUR DESCRIPTION Auto Response -
We are pleased to provide you with a delivery confirmation of your order to us that went to NATASHA
PONOMAROFF. The driver returned from this delivery trip on 09/16/2020 at 06:33 pm. Reference Number
(ORDR) We appreciate and value your business
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Zen Orchid Sympathy Plant SUBS: can do arrangement for today
-Issue: s/w Sharon at Wiles Florist, dp fs can does not carry same day orchids, can do it tomorrow or can do an
arrengement for today, cutoff: 2 pm
-Resolution: ccx for approval, no answer, vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Trinity Rose Bouquet : SUBS: Pink or orange
-Issue: Hi! red roses not available can we sub with pink or orange roses? Thank you!
-Resolution: ccx for approval, vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Autumn Mum Plant SUBS: KALANCHOE OR CROTON in basket

-Issue: No mum plant available
RESO: FS Chances Are FS can deliver a kalanchoe and croton plnt in a basket, only kalanchoe or a bromila
plant for $45.00
-Resolution: ccx for approval, CX APPROVED KALANCHOE plant
------------------------------------------------------------------------------------------------------------------------------------------
-Issue:
CAPITENA'S FLORAL & GIFT SHOPPE shop rep kevin said they can do a mixure of white flowers
such as roses, carns, white lilies that will open later and more
-Resolution:ccx for approval cx approved on dc
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Fruit and Gourmet Sympathy Basket SUBS: DC
-Issue: flower shop can fill it as a designer choices in a basket of flowers
-Resolution:CX FOR approval, 8047948547 will call this number too, called cx no answer, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Pink and Lavender Delight
-Issue: No wired shop available in the area, have DP that can fill today but needs subs:
pink alstroemeria, pink carns, pink rose, pink statice. They dont have Matsu and pink lilies
Need CS approval, FS cutoff time is 12nn today. Email Sent
-Resolution:ccx for approval, no answer, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: My Sun, Moon and Stars subs: dc

-Issue: need sub fs dont have specific flowers can do designers choice mixed fresh cut flowers for tomorrow
delivery
-Resolution: ccx for approval, APPROVED
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Floral Harmony Bouquet SUBS: DC
-Issue: No flowers available

DP FS Calluna Fine Flowers
(207) 641-0867 can make DC red roses, pink and purple flowers need approval before 2:00 pm
-Resolution: CCX for approval, cx approved
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Jeweled Symphony Bouquet, card latex balloon SUBS: red roses…
-Issue: product not available

Blumengärten - fs can do dc with red roses, white lilies and subs for purple and green mums. cut off, 12:30, if
not we need alt address to deliver, as no fs can deliver today
-Resolution: CCX for approval, no answer vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Autumn Mum Plant SUBS: PEACE LILY
-Issue: Shop can only do peace lily for tomorrow. FLORIST-DETAILS:

FLOWERS BY LUCY
3101 Emmorton Rd Ste A5
(410) 569-0902
-Resolution:ccx for approval, no answer, no vm email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Red White & You SUBS: YELLOW PURPLE RED
-Issue: Florist does not have pink roses. She can sub with yellow, purple or more red.
-Resolution:CCX for approval, no answer, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Autumn Mum Plant SUBS: DC
-Issue: "Issue: Can't guarantee exact arrangement/plant, Ask the customer for the sub of DC of fall color
flowers in vase - Cut-off: 2PM est"
-Resolution: CCX for approval no answer, no vm system and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Fabulous Fall Roses
-Issue:
Hi, we do not have orange we have a few yellow and we can do the rest in red. Would that be fine?
Thank you!
-Resolution:cx for approval, vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Jeweled Symphony Bouquet
-Issue: : FS does not have white lilies
-Resolution: ccx no answer vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Blooming Azalea Plant SUBS: white cyclamen

-Issue:
Hi, we don't have azalea plant can we sub with white cyclamen? Let me know if it's fine thank
you
-Resolution:ccx for approval, cx approved on white cyclamen
------------------------------------------------------------------------------------------------------------------------------------------
-Issue:
FS has only peace lily
-Resolution:ccx for approval no answer vm email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Birthday Indulgence SUBS: DC
-Issue: need sub fs dont have specific flowers can do designers choice mixed fresh cut flowers due to covid-19
pandemic all shop have a limited flowers to fill, possible DP shop
cut off time 3pm
-Resolution: CCX for approval, vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: White Sympathy Wreath
-Issue: HANGE OF PRODUCT and MOVING DELDATE FOR TODAY OR TOMORROW

reason: already a missed funeral order but cx provided alt home address. but the standing wreath is
inappropriate to go to a home address, found a shop that can do funeral basket with assorted all white flowers.
cutoff time: 2PM or tomorrow's del
-Resolution: no answer,email and vm sent

------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Gold Discovery Orchid
-Issue: FS does not have any orchids.
-Resolution:offer wcode for tomorrow, no answer vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Elegant Bliss Basket
-Issue:
Blooming Hydrangeas are out of season, will have to contact customer to ask for substitutions
-Resolution:ccx for approval, no answer, vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Yellow Mum Plant SUBS: PEACE LILY
-Issue: need 20$ to fill

FS will sub the arrangement with peace lily plant
-Resolution:CCX for approval,vm and e mail sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: White Orchid Plant SUBS: AZALEA, PEACE LILY, SCHEFFLERA, CROTON
-Issue: sub and del date tomorrow. shop that can only del to the area don't have orchids. they can do azalea,
peace lily, schefflera, croton, anthurium PLANTS and dish garden for tomorrow. too late for today EST.
FLORIST-DETAILS:
MONROE FLORIST
204 N Hayne St
(704) 283-2623
-Resolution:CCX FOR APPROVAL, florist said only for tomorrow today is too late, no vm , is full, email
sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: You're So Special Bouquet SUBS: DC
-Issue: The fs doesn't have requested product and delivery for 09-19-2020
-Resolution: CCX for approval, no need to call
ISSUE: The fs doesn't have requested product and delivery for 09-19-2020
RESOLUTION: Artistic Floral- can proceed with full designers choice, to be delivered on saturday 19th.
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Vibrant Kalanchoe Planter SUBS: DISH GARDEN
-Issue:
FS -we do not have a kalanchoe. Can we sub with a dish garden?
We are not allow to call the customer please update
-Resolution:ccx for approval, cx approved on dish garden
------------------------------------------------------------------------------------------------------------------------------------------

-Issue: MOVING TOMORROW, Possible Shop can only fill for tomorrow due to covid reasons
-Resolution:ccx for approval. Cx approved on email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Spring Has Sprung Bouquet
-Issue: FS unable to deliver today, they can do it tomorrow 9/18
-Resolution:ccx for approval, customer approved del date
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: White Sympathy Vase
-Issue: please call cx for subs to white and light color flowes
shop can fill this order do not have enough whites
-Resolution:ccx for approval, vm full and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order:
-Issue: FS unable to deliver today, they can do it tomorrow 9/18
-Resolution:no need to ccx for approval customer replied message approving del date
INCOMING EMAIL
09/17/2020 4:18PM - Received Email From Customer [show original email]
Yes. Delivery tomorrow is fine. Thank you very much!

On Thu, Sep 17, 2020 at 2:15 PM Avas Flowers Customer Support <
contact@avasflowers.com> wrote:
------------------------------------------------------------------------------------------------------------------------------------------
FRIDAY , SEPTEMBER 18,2020

-Original Order: Pastel Purple Bouquet
-Issue: fs wants to deliver tomorrow instead of today
-Resolution: CCX for approval ,vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Sunset in Belize SUBS: DC
-Issue: Designers choice spring vase arrangement w/balloon

Fs comment: Other : I have NONE of the flowers requested for this arrangement. I can do a nice Designers
choice spring vase arrangement w/balloon for price. Is that acceptable??
-Resolution: CCX for approval, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Elegant Bliss Basket subs: yellow mums
-Issue: fs can fill the order today but can sub w/ yellow mums, bromeliad, anthurium (hydrangeas are out of
season) CUT OFF: 12nn no hydrangea plant but can do an 8" peace lily
-Resolution: ccx no answer vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Elegant Bliss Basket SUBS: any other
-Issue: Hi there's no hydrangea plant can we substitute for something else please? Thank you!
-Resolution: CCX for approval, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Everlasting Soothing Lavender SUBS: for fall colors and few lavender mums
-Issue: DP shop only has fall colors and a few lavender mums. Need subs approval.
-Resolution:ccx for approval, cx approved
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Money Tree SUBS: LILY PLANT OR DISH GARDEN
-Issue: Shop can do 6 inch lily plant and dish garden. Cutoff: 12PM.
-Resolution:CCX FOR APPROVAL, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Dreaming of Tuscany
-Issue: product not available

A Flower Cottage- can do designers choice, including the orange roses, pink carns, orange carns iris, and
purple statice, or full designers choice! $45 for each order. cut off time 3pm
-Resolution: CCX FOR APPROVAL, cx APPROVED
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Yellow Mum Plant

-Issue: need sub fs dont have mum plant can sub to croton,pleace lily and Bromeliads
cut off time 12pm
-Resolution: ccx to approve, never answerd sent email
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: possible shop can do designers choice - none of white flowers no white lilies - just mixed colored
flowers cut off 2pm
-Resolution: : ccx to approve, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: anyon Flower Shop can only do a designer's Choice funeral basket for our price or Frio Flowers doesn't
have a 10 in can only do 2 6in in a basket for $90. Cx has TOTAL$103.34
-Resolution:ccx for approval, vm and emailsent
el producto original era una peace lily grande, entonces lepuedes decir de momento no tenemos la
large size but we can do two small on a basket for the same price o podemos hacer un vase
arrangement DC
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Small Traditional Blue and White Sympathy Basket SUBS : DC
-Issue: FS has no time to make specific arrangement

We need designer´s choice arrangement approval before 9:00 am PST time
-Resolution: ccx to approve, APPROVED DC
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: FS has No Croton Plant and will sub with 8"Peace Lily In A nice painted C lay Container
-Resolution: ccx for approval, cx APPROVED
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Dreaming of Tuscany
-Issue: product not available// order same as 7435510

A Flower Cottage (DP)- can do designers choice, including the orange roses, pink carns, orange carns iris, and
purple statice, or full designers choice! $45 for each order. cut off time 3pm
-Resolution:cx for approval, vm no ans, sent email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Yucca Potted Plant SUB: dish garden, peace lilies or mum plant
-Issue: fs can fill the order but will sub with dish garden, peace lilies or mum plant for tomorrows delivery
RESO: ask cx for subs approval, sent email and text
-Resolution: ccx for approval,VM and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Fabulous Fall Roses SUBS :DC

-Issue:
flower shop can fill a designer choices w some roses for the money we have need approval to make it
-Resolution:CCX for apporal, vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Pastel Purple Bouquet SUBS: DC
-Issue:
flower shop can fill it as a designer choices in a vase on pink and lavender
-Resolution: CCX for APPROVAL, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Blue Sympathy Standing Basket
-Issue:
FS can only fill DC arrangement
-Resolution:vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Traditional Colorful Sympathy Basket SUBS: peace lily
-Issue: SUB arr to peace lily plant in a basket

cut off time: 12nn SC - South Carolina :
1:37PM
-Resolution: ccx for approval, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: White Sympathy Spray
-Issue: subs approval
-Resolution: vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Jeweled Autumn Centerpiece
-Issue: FS CAN ONLY DO A VASE ARRANGEMENT TO BE DELIVER ON MONDAY

RESO: NEED APPROVAL FOR SUB AND DEL DATE
-Resolution:ccx for approval, cx refuses to accept discount or store credit to honor inconvenience, she
doesn’t want it. Calling other shops to check if they can do today
1st fs 8172939571 already left for the area Cant deliver today
2nd fs 8172948941 Cant deliver today
3rd fs 8174782451 closed
Called back cx she wants them for Saturday both orders
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Jeweled Symphony Bouquet SUBS: minor subs on color
-Issue: Fs asked to sub the red roses into orange

-Resolution: ccx for approval vm not available, email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Lavender Sympathy Spray
-Issue:Lavender roses not available, will Sub lavender roses to white roses
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Vibrant Kalanchoe Planter SUBS: MIXED BASKET OR GREEN PLANTS
-Issue:
FS do not have any blooming plants right now but can substitute with a mixed basket with a mix of green
plants
-Resolution: CCX for approval, vm email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: Shop don't carry blooming plants they can do green house plants instead.
-Resolution: ccx for approval vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------

-Issue:
please call cx for subs to dish garder and for tom delivery
-Resolution: ccx for approval n and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: No fs nor dps available for said product
FS can do a Designers Choice for Tomorrow $55
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Blooming Azalea Plant SUBS: GREEN PLANTS OR DC
-Issue: fs do not have azalea plant but Villere's Florist can sub to any green plants or designers choice floral
arrangemetn
-Resolution: CCX for approval vm and e mail sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: White Sympathy Orchid
-Issue: No orchid available

FS A Rustic Rose fs has no orchid but can deliver a peace lilly, ficus tree (recomended by florist) or a dish
garden with white azalea and other plants for that price. we need subs approval asap
-Resolution:ccx for approval, cust approve peace lily
------------------------------------------------------------------------------------------------------------------------------------------
-Issue:
flower shop is out of yellow roses.

reso: Tanarah Luxe Floral ( flower shop) can sub for pink roses or sunflowers instead, needs min
$60.00
-Resolution:ccx for approval vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: European Dish Garden
-Issue: subs fs dont have a blooming plants can sub to dish garden with fresh cut flowers on monday delivery
shop unable to deliver to the area on weekend 0
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: DP shop can only do designer's choice arrangement which will include yellow roses since she is out of
lilies. Cutoff: 11AM.
INCOMING EMAIL
Good Evening,
It seems that I paid for a full card and only received the small card on
the flowers. Also the flowers I ordered where supposed to come in a blue
vase not clear?
Please let me know if I can receive some kind of credit.
Thank you
Elena Reynolds
On Fri, Sep 18, 2020 at 10:09 AM Avas Flowers Customer Support <
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Birthday Indulgence
-Issue: all flower shops have been attempted. 2 shops contacted:

RESO: 1. can do a designer´s choice + mylar in those colors for $95.00, 2. or another shop can deliver on
monday .. NEED cx approval
-Resolution:ccx for approval vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Small Traditional Blue and White Sympathy Basket
-Issue: Shop can only do designer's choice in a basket
-Resolution: ccx for approval vm and email
------------------------------------------------------------------------------------------------------------------------------------------
SATURDAY SEPTEMBER 19 2020

-Original Order: Gourmet Snack Basket SUBS: DC

-Issue: Can't guarantee exact arrangement/plant Ask the customer for the sub of DC of flowers in a vase Cut-
off: 12PM est"
-Resolution:cx for approval vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Lavender Sympathy Spray`
-Issue: DP shop can only do white flowers and red roses for a spray. Cutoff: 10:30AM.
-Resolution: ccx for approval, vm , PLEASE SEND TEXT to cx so he can contact us asap
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Center Stage
-Issue: Fs does not have requested flowers

Reso:Fs can do a dc (flowers were not specified
-Resolution:cx for approval, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Fruit Basket with crisp apples, juicy pears, tangy oranges, and nuts (LARGE)
SUBS:DC
-Issue: asking what the customer wants as a substitute for the designers choice of flowers in a vase because
she's the only florist that delivers to the area and she doesnt do fruit baskets only flowers in a vase - need
approval before 12
-Resolution: CCX FOR APPROVAL, NEEDS fruits, no flowers, They cant send flowers to the address
FOLLOW UP: NEED IT BY TODAY
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Sunshine Celebration Bouquet
-Issue: fs can fill the order today but fs don't have cut flowers will sub w/ peace lily or kalanchoe plant
CUT OFF: 1pm
-Resolution:ccx for approval, vm full and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: You're So Special Bouquet
-Issue: INCOMING EMAIL
Hi. Did you send that today. I would be fine with your choice
Shop can only do all-white vase of flowers tomorrow.
-Resolution:cx approved dc on email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Vibrant Kalanchoe Planter Flower Gallery google shop can do peace lily
plant for $54
-Issue: No shop could fill, cant find the obituary in the google and their's no registered number of the church in
the google
Ask cx for an alt / home address.
-Resolution: ccx for address, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------

-Original Order: Sunflower Symphony SUBS: MINOR colors on lilies
-Issue:
Hi, we do not have orange lilies. Can we substitute to orange alstro or yellow or white lilies? Thank you!
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Love In Bloom Bouquet
-Issue:
Hi, we do not have pink roses only orange. Can we sub? Thank you!
-Resolution:cx doesn’t want orange because it doesn’t match
Flowershop answered, changing to red instead of oranges
Cx approved
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Blooming Azalea Plant, mylar and latex balloon SUBS: KALANCHOE, no ballons, full
size greeting card
-Issue: Azalea plants are not in season; secured a possible shop that can offer kalanchoe plant and a fullsize
greeting card for $40.
Mylar balloon and latex balloon are not available.
-Resolution:ccx for approval
Doesn’t want kalanchoe but she approved DESIGNERS CHOICE on flower arrangement
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Pink and Lavender Delight
-Issue:
Fs can make designer choice / dp shop
-Resolution: cx for approval . no answ , vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Potted Ficus Tree
-Issue: Can't guarantee exact arrangement/plant

Ask the customer for the sub of Dish garden of green plants or DC of flowers for monday's del
-Resolution: Resolution: cx for approval . no answ , vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Thoughtful Tidings Basket
-Issue: fs need subs ,possible DP shop -Chris's Country Store Floral & Gift dont do same day gourmet basket
can do on monday ,can do sub for today delivery a Designers choice colorful birthday fresh cut flowers
cut off time 12:30pm
-Resolution: ccx for approval, call disconnected, email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: Fs does not have requested flowers

Reso: WILLIAMS FLORAL & NURSERY can do a dc (same color scheme)

------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Lavender Sympathy Floor Basket
-Issue:
need cst approval to do a designer choice
-Resolution: it can go today if its dc, calling cx for approval
Store told, they can spray paint flowers in purple
Customer approved
------------------------------------------------------------------------------------------------------------------------------------------
-Issue:
FS CAN FILL THE ORDER DONT HAVE PEACE LILY AVAIL - CAN DO ASSORTED GREEN
PLANTS WITH PEACE LILY INCLUDED. CUTOFF TIME 1:30 EST
-Resolution:ccx for approval, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: FS has no orange lillies nor green mums

RESO: FS will make subs on orange lillies for other color or orange roses and green mums for spider mums.
sent cx email of subs,
-Resolution:ccx for approval sent vm and email

------------------------------------------------------------------------------------------------------------------------------------------
-Issue: as per shop they can fill a peace lily for $55 already haggled
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Spathiphyllum in a Basket
-Issue: shop only have a palm plant instead of spathiphyllum.
-Resolution:
No email, PLEASE SEND MESSAGE, please call cx ask for approval of subs
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Sympathy Palm Plant
-Issue:
FS has no Palm Plant available but will sub for 10 in peace lily or we can do two (2) 6 inch plants in 1
basket container.
-Resolution:ccx for approval , 4 ft , cornstalk dracaena, snake plant and there are three plants
CUSTOMER APPROVED
------------------------------------------------------------------------------------------------------------------------------------------

-Issue:
Substituting Plant because fs doesnt have the exact blooming plant, limited time on saturday please
advise customer on sub.
Fs: The only blooming plant we have right now is a rust or butterscotch colored mum.
-Resolution:ccx for approval, she APPROVES on change to other plant, but, she want it for today
FOLLOW UP: YES
Find a shop
------------------------------------------------------------------------------------------------------------------------------------------
-Resolution: 09/19/2020 1:06PM - Received Email From Customer [show original email]
Thank you for the message, I approve the change to designer’s choice
bouquet in fall colors.
On Sat, Sep 19, 2020 at 11:58 AM Avas Flowers Customer Support <
Customer approved change in mail
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: cci regarding email, wcode approval for tuesday declned,

called another fs and they can do a yellow mum, calla liliy plant or blooming dsh garden for monday
the call w the cx got disconnected. flex delivery order
ALL ABOUT BLOOMS they can deliver on monday.

-Resolution: offered store credit and discount, wcode for Tuesday was declined by her too
Wants to cancel order, didn’t mention refund
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: fs message:
We don't have any shops open on Sundays would your sender like for us to try for Monday delivery?
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Birthday Indulgence
-Issue: No fs available today

Need deldate approval for monday
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Birthday Charm
-Issue:
need cst to change del date to 9/21
-Resolution: cx approved del date Monday 21 st

------------------------------------------------------------------------------------------------------------------------------------------

-Original Order: Orange Sunset Bouquet
-Issue: only shop that can deliver to the hospital can do florist choice
doesnt have all orange and no lilies to fill the arrangement - ask cx if we
could do a florist choice of mixed arrangement of assorted colored flowers
cut off 1pm
-Resolution:ccx for approal cx approved DC , bday was yesterday but she
was fine as long as she gets
them---------------------------------------------------------------------------------------------------------------------------------
---------
-Original Order: Zen Orchid Plant
-Issue:
Other : we can try to get a white orchid for you . but we are not sure if the color will be availble please advise
-Resolution:CCX for approval, vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: shops that can del to the area are no longer making fruit basket. they can do DC flower arrangement for
tomorrow.
------------------------------------------------------------------------------------------------------------------------------------------
Order number: 7438162

-Original Order: Blooming Azalea Plant SUBS: GREEN PLANTS OR DC
-Issue: fs do not have azalea plant but Villere's Florist can sub to any green plants or designers choice floral
arrangemetn
-Resolution: CCX for approval vm and e mail sent
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Money Tree
-Issue: "Please approve substitution of the following floral varieties: For indoor plants we have peace
lilies, mums, or dish gardens. We have no Money Trees at this time"Y6310000 Butz Flowers
120 E WASHINGTON ST
NEW CASTLE, PA 16101
Phone: (724) 652-7727
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: issue: fs can only do designer's choice and del date
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Money Tree
-Issue: FS asking if they can subs, peace lily, scheffelara, pothos on pole, cast iron plant to a money tree
-Resolution:ccx for approval vm and email sent, offered disc, store credit, and she didn’t want. Offered
apology call
Full refund
------------------------------------------------------------------------------------------------------------------------------------------
MONDAY SEPTEMBER 21ST 2020

-Original Order: Get Well Flower Basket
-Issue: fs could fill tomorrow but no baskets and only designers choice flowers with green and yellow color
scheme, subs and deldate, only designers choice flowers with green and yellow color
scheme
-Resolution:ccx for approval, vm no email on file, send text please
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: a large Spathiphyllum in a basket with red white and blue flowers
-Issue:
need approval for product sub
-Resolution:ccx for approval,vm and email sent
------------------------------------------------------------------------------------------------------------------------------------------

-Issue:
------------------------------------------------------------------------------------------------------------------------------------------
-Issue:
-Resolution:ccx for approval vm and

email------------------------------------------------------------------------------------------------------------------------------------
------
-Original Order: Potted Ficus Tree
-Issue:missed funeral need new address
INCOMING EMAIL
The address the tree needs to be sent to is

Dirk Soergel
102 Rockshire Drive
Janesville, WI 53546
Kristi
fs do not have a ficus tree or anything similar / they want to send a green plant / they're the only shops avail
55-4006AA SCHNUCKS FLORIST AND GIFTS

JANESVILLE, WI 53545
(608) 755-5829
-Resolution:ccx for subs approval, she said she wants to cancel
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Blooming Azalea Plant
-Issue: "Issue: No shop could fill. azaleas are not in season.

Reso: DS on next available date." Shop can do a mum plant. Cutoff: 12PM.
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: White Lilies Bouquet
-Issue: Occasions to Celebrate fs can do designer choice with red and white flowers Cutoff: 11AM
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Lavender Sympathy Standing Basket
-Issue:
need approval for product sub of the arr,

Shop can only do a straight designer's choice in color and flowers. Please advise.
SHOP
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Romantic Wishes Bouquet
-Issue:
Please approve substitution of the following floral varieties: No white lilies until 3:30ish. Will yellow,
orange or red lilies be acceptable?
-Resolution: orangeLILIES APPROVED
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Pastel Sympathy Vase

Ask the customer for the sub of Designer's choice of pastel flowers in a vase Cut-off: 2PM est"
------------------------------------------------------------------------------------------------------------------------------------------
-Issue: Due to covid19 flower shops are not doing fruit baskets, flower shops can substitute with a fresh cut
flower arrangement.
------------------------------------------------------------------------------------------------------------------------------------------
-Issue:
NO FS can fill the order for today -Most of the shops are not answering. Will retry Monday. ( No
secure shop yet. )
issue: SUB arr to all white flowers in a vase for tom's del 09/22
-Resolution:ccx vm and email
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: Blooming Azalea Plant
-Issue: Floral and Gift Shoppe fs can do only basket w green plants Cutoff: 12PM.
------------------------------------------------------------------------------------------------------------------------------------------
-Issue:
fs will proceed with an arrangement similar as possible, same color scheme.

Thank you,
>
>
> yes please send them because the delivery was yesterday
>
>
> Sincerely,
>
-Resolution: cx agreed on mail, sendorders rep last message: fs will proceed with an arrangement similar as
possible, same color scheme.
------------------------------------------------------------------------------------------------------------------------------------------
-Original Order: One Dozen Red Roses and mylar balloon
-Issue: Issue: flower shop is out of balloons

Reso: flower shop is going to deliver red roses
-Resolution: message from client : INCOMING EMAIL
It’s fine to use an alternative arrangement.
Sent from my iPhone
Cust approved
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-Original Order: Floral Harmony Bouquet, Stuffed Animal
-Issue: issue: fs can only do red and pink color scheme will put red roses, pink carns and other pink flowers
cut off time: 10:30 PST
reso: email cx
-Resolution:ccx vm and email sent
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-Original Order: Pastel Sympathy Vase
Ask the customer for the sub of Designer's choice of pastel flowers in a vase Cut-off: 2PM est"
-Resolution:ccx for approval APPROVED DC
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-Resolution: INCOMING EMAIL
I give approval for the florist to choose another arrangement due to the outage of the other product.
CUSTOMER APPROVED SUBS FOR DC AND DEL DATE FOR TOMORROW
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-Issue: Occasions to Celebrate fs can do designer choice with red and white flowers Cutoff: 11AM
For tomorrow only
Message from cx
NCOMING EMAIL
If you cannot deliver today, 9-21, along with purple as primary colors, cancel order.
I am not able to call as requested.
cx approved dc with mainly purple flowers for today 09-21
CALLED SHOP they have purple flowers for dc, but delivery for tomorrow
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-Original Order: One Dozen Red Roses
-Issue: issue : sub can do designers choice mix have red, pink, yellow and white with roses for today
reso : we will send email for sub approval
cut off : before 1:30pm est time
-Resolution:ccx for approval VM with a callback and order number.

Send an email. We need DEL DATE and SUBs, approval.
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-Original Order: Birthday Wishes with balloons
-Issue: fs can fill the order for tomorrow but would have to do dc of flowers in a cube and fs don't carry balloons
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-Original Order: Artist's Design: Green and Ivory
-Issue:
Delivery date request from 9/21/2020 to 9/22/2020

Request For Delivery Date Change New delivery date: 09/22/2020 Reason: Funeral/Viewing Different Day The
Shop who received your order is requesting to change the Delivery date from Mon, Sep 21, 2020 to Tue, Sep
22, 2020. Please Confirm or Deny this request within 4 hours We Have To Make Special Arrangements For
Our Driver To This Location So We Cannot Deliver Today But Can Deliver Tomorro w. Thank You.
Recipient:amyprisco 9310122NDAVE ANDERSONISLANDWA98303
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-Issue:
dp shop can deliver tomorrow, need approval
-Resolution: customer was not home, but who answered at home accepted on her behalf
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-Original Order: Orange Sunset Bouquet
-Issue:
unable to deliver today 9/21/2020 and will deliver tomorrow 9/22/2020

-Resolution:vm and email sent
No answer
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-Issue: shop can only deliver tomorrow.
INCOMING EMAIL
Hi,
Sorry, 9/22 delivery won’t work as she’s coming back to the city then and won’t be available. Please refund me
for this order.
Thanks,
Chelsea
-Resolution: asked new address 780 Prospect Ave

The Bronx, NY 10455, EE. UU
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-Issue: INCOMING EMAIL

The order was delivered a day late. Not happy.
-Resolution:order already shipped
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-Original Order:
-Issue:
No white roses, only red, yellow, pink, and lavender.
-Resolution: mix em up
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Monday September 14 2020

-Order number: 7412892 Vicky Sanchez

-Message: Thanks so much for everything you do.

-Original Order: Vibrant Kalanchoe Planter

-Order number: 7405814

-Original Order: Traditional Blue and White Sympathy Basket LARGE

-Order number: 7418439

-Original Order: Vibrant Kalanchoe Planter SMALL 32.99

-Message: Happy Birthday Mom, I love you lots!

-Original Order: Pastel Purple Bouquet

-Resolution: called cx for approval, no answ, left VM. Email cx

-Order number: 7421007 Eric Ravesi

-Message: This is probably more insane than receiving a cow foot.

Lots of love forever ,Lily

-Original Order: You're So Special Bouquet

-Issue: MOVING DELDATE ON MONDAY 09/14, it was late already for fs

-Order number: 7421757 Myrna Richards

-Message: Dear Myrna,

Love and prayers,

-Original Order: Zen Orchid Plant

-Resolution: calling customer for approval for today, cx said yes.

-Order number: 7423433 Thelma Bunting

-Message: To Great Grandma and Papaw Bill

-Original Order: Croton Petra Planter

-Resolution: called cx for approval, no answer, left vm and email.

-Order number: 7423715 Barbara Speer

-Message: Much love,

Bob and all of the animals.

-Original Order: Romantic Wishes Bouquet SUBS: stargazer lilies

-Resolution: called cx , no answer, left vm and sent email

-Order number: 7421620 Maryann smith

-Message: Deepest sympathy to the family and friends of Maryann Smith

-Original Order: White Satin Cross Pillow subs: heart pillow

-Order number: 7423296 Elizabeth Negvesky

-Issue: ISSUE: flower shop is out of red roses.

-Order number: 7423087 Jenn Stayer

-Message: Thank you for being such a gracious host!

-John, Jae Ok, and Hannah Chamley

-Original Order: Dozen Pink Roses subs: designers choice

-Resolution: called cx to offer dc, NO ASWER, left vm and email

-Order number: 7423795 Winford Knight Family

-Message: Wanda, Rod, Greg and Christy's family

-Issue: Issue: product sub

Tue, Sep 15 12:00AM

-Resolution: called cx , dc approved

-Order number: 7424896 deb

-Original Order: peace lily plant SUBS: 6 INCH

-sent message to fs to see if its possible to cancel

Vm, customer DOESN’T have an email on file.

-Order number: 7421846 Ms. compton

-Message: Happy 81st Birthday!

-Original Order: Sunshine Celebration Bouquet SUBS :DC

-Resolution: DC called cx, mr Daniel approved DC

DUE Tue, Sep 15 12:00AM

-Order number: 7423279 Annie robinson

-Original Order: Money Tree subs : croton plant

-Resolution:call cx for subs approval, no answer, vm. email

Due Mon, Sep 14 12:00AM

-Order number: 7423996 Brian Thompson

-Message: Happy Healthy 50th Bucky!

-Original Order: Thoughtful Tidings Basket SUBS: flower arrangement

-Resolution: for 09/14/2020 - AFTER 02 PM

-Order number: 7425243