FINAL EXAM LEVEL V

NAME: MARIO ALBERTO RAMÍREZ PINZÓN DATE 28-11-2020

TEACHER: ALONSO BOLIVAR SCORE _______________
I. READING

Read the following article. Then, check and write TRUE or FALSE

Fierce:feroz/huge:grande/update:actualizar/switch:cambiar/delivery:entrega/issue:asunto/assembly:ensamble/instead of:en lugar de

/forecast:pronóstico/

TRUE OR FALSE
1. Car manufacturers can´t produce enough to meet demands of customers. FALSE
2. Models need to be updated more often. TRUE
3. Each car factory can only produce one model. FALSE
4. Productivity is very high. TRUE
5. The car industry probably will not change much in the next few years. FALSE

II. COMMUNICATION AND GRAMMAR

Rewrite the sentences using the passive voice

1. The committee selects the most competent candidate. / The most competent candidate is selected by the
committee.

2. The huge loans prolonged the life of the company. / The life of the company has prolonged by the huge
loans.

3. We will market all our new products next month. / All our new products will be marketed by us the next
month.

4. The company bought some new properties last year. / Some new properties were bought by the company
the last year.

5. The director hired John Smith for the computer department. / John Smith was hired by the director for the
computer department.
 FINAL EXAM LEVEL V

Write or change the statements using present perfect tense

1. The price of energy rose by 15 per cent last year. / The price of energy has risen by 15 percent since
last year.
2. Two years ago, we saw big increases in price of oil / We have seen big increases in the price of oil in
the last two years.
3. Our competitors reduced their prices in January. / Our competitors have reduced their prices since
January
4. Did you review your prices? / Have you reviewed your prices?
5. Many companies cut jobs at the start of the year. / Many companies have cut jobs since the start of the
year.

Complete the sentences by using conditionals

1. If we make a mistake, we resolve it

2. If I were the president of Colombia, I would provide more economic support to San Andres
3. If she had studied, she would have answered the entire quiz.
4. If he doesn´t call me, I will go
5. If I spoke German, I would study in Munich

III. LISTENING
Irene Foster, an underwriter at the Insurance Company explains how an insurance company is
structured. Listen to part one and then read the job activities and complete the chart with the people
who perform them:

Item Job activities People who perform each one

a Take care of general administration Manager
b Handle online and telephone applications and claims Clerical staff
c Agree to accept a risk or not Underwriters
d Manage staff Manager
e Deal with the majority of applications and claims Clerical staff

IV. WRITING
1. Esto significa: ofrecer productos de alta calidad. / This means: offering high-quality products

2. Las compañías necesitan tener un sistema de manejo de quejas. / Companies need to have a complaint
handling system

3. Es fácil para los clientes ordenar y pagar. / It is easy for customers to order and pay.

4. Si ellos cometen un error, tienen que solucionar el problema. / If they make a mistake, they have to fix the
problem

5. Muchas personas y negocios toman pólizas de seguros para protegerse. / Many people and businesses
take out insurance policies to protect themselves

6. La satisfacción del cliente es una parte importante de una compañía / Customer satisfaction is an important
part of a company

7. Ellos pagan una prima anual / They pay an annual premium.

8. Si algo pasa, el tomador de la póliza puede hacer un reclamo / If something happens, the policyholder can
make a claim

9. El sistema VRA ayuda a prevenir el fraude / The VRA system helps prevent fraud

10. Identificar reclamos fraudulentos ha ayudado a ahorrar dinero / Identifying fraudulent claims has helped
save money
FINAL EXAM LEVEL V