DOC: NE-2.

5, Rev-00

Needs & Expectations of Interested Parties

Interested Parties Type Needs & Expectations of Interested Parties

§ Continuation of job
§ Competitive salary
§ Timely salary disbursement with all applicable benefits
§ Professional growth and skill development through
training
Employees Internal
§ Career consultation
§ Safe work environment
§ Recognition & reward
§ Employee participation
§ Insurance
§ Sustained profitability
§ Return on investment
Owners Internal § Transparency within the organization
§ Good financial and legal compliance
§ Avoidance of any sort of fine and penalty
§ Timely delivery of services
§ Maintain reasonable pricing of services
§ Flexible payment options
§ Maintain highest standards according to customer
Customers External
requirement
§ Quick response of complaints
§ Follow government regulations
§ Follow compliance
§ Competitive pricing strategy
Competitors External § Marketing & promotional styles
§ Customer service
§ Mutual benefit and continuity of orders
Suppliers External § Prompt payments as per agreement
§ Long term good working relationship
§ Timely payment of applicable government VAT & taxes
Government External § Comply with government regulations
§ Updated legal documents
Federal & Local Law § Pay all applicable taxes timely
Enforcement External § Follow regular laws and regulations with regular
Agencies updating
§ Repaid on time
Financial Institutions External
§ Good financial performance
§ Environmental protection
Social Groups External § Ethical behavior
§ Compliance with statutory and regulatory bodies
§ Positive contribution towards the community
Community External § No complaints regarding any sort of noise, pollution,
hazards and employment.
§ No claims/prompt payment of insurance
Insurance Company External
premiums/effective risk management
§ Effective implementation of ISO standards with all
Certification Bodies External
relevant clauses in the organization

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