Professional Documents
Culture Documents
Task 1
1.1 Background
Resorts World Sdn Bhd, a private company limited by shares, was incorporated on 7 May 1980
under the Companies Act 1965. Its name was changed to Resorts World Bhd (1989 – 2009), and
subsequently Genting Malaysia Berhad (“Genting Malaysia”). In 1989, Genting Malaysia’s
shares have been traded on the Main Market of Bursa Malaysia since its listing on 22 December
1989. Resorts World Genting (“RWG”) is a premier leisure and entertainment resort in Malaysia.
In December 2013, the Group embarked on a 10-year master plan to reinvigorate and transform
RWG under the Genting Integrated Tourism Plan (“GITP”). Since then Genting Malaysia has
introduced a plethora of new facilities and attractions under the GITP that promises to provide
guests a truly wholesome and world-class experience at RWG. These include the First World
Hotel Tower 3, the Awana SkyWay cable car system, the Theme Park Hotel, the Crockfords
Hotel, new attractions in the SkyAvenue entertainment complex and the newly refurbished First
World Plaza, as well as the new Skytropolis Indoor Theme Park. The opening of the Genting
Highlands Premium Outlets (a joint venture between Genting Plantations Berhad and Simon
Property Group) at the mid-hill in June 2017 further complements the new and existing offerings
at RWG. Genting Malaysia also owns and operates two beautiful seaside properties, namely
Resorts World Kijal in Terengganu and Resorts World Langkawi on Langkawi Island.
1.2 Hierarchy
Mr. Lee Thiam Kit
1.3
Head - Business Operations and Strategies Department
As the Head of Business Operations and Corporate Strategy you will work across all other
Genting Malaysia teams to enable Genting Malaysia's growth and overall business success. As
Genting Malaysia grows it will be increasingly important to identify opportunities to drive
efficiency across our organization and ensure that our services and teams can scale effectively to
drive maximum value. This role will require a strategic and action-oriented leader with a deep
knowledge of Genting Malaysia's product and services as well as a keen understanding of
Genting as an organization. As the Head of Business Operations, you will lead and deliver
critical cross-functional initiatives, provide objective insights related to business and operational
health, create alignment among teams, and identify new opportunities for products and services.
This role will report directly to the CEO of the company.
Travel/Tourism is playing an important role in society. The fields of hospitality and leisure
management are closely joint fields in serving the travel/tourism industry – Genting Malaysia,
but it has come from separate traditions. Genting Malaysia contains of board category of area
within the service industry includes lodging, theme parks, restaurants, event, shopping center and
other areas in the travel/ tourism. The availability of leisure time and expendable income largely
dependent by a several billion-dollar hospitalities of Genting Malaysia. A wide range of tissue
supplying catering services and dwelling place. Genting Malaysia is divided into few sectors
based on the skills that required for the job. The including sectors is dwelling place, food and
drinks, room for meeting and events, amusement/entertainment like gaming, tourism services,
and information for visitor.
Manage and expand portfolio of corporate clients – pitching, winning, servicing and building
business. Providing direct strategic counsel to clients on corporate communications matters.
Serve as a primary client relationship manager on several key accounts. Lead and participate in
new business development efforts, guiding the development of winning proposals and
presentations. Maintain financial responsibility for accounts including forecasting and account
profitability. Provide guidance and leadership to staff members and ensure the team's success by
managing work quality and productivity levels.