AUX Usage - P12W04

Fiscal Area Manager Team Manager Forecast Site
Month
1 Area Manager 5 Team Managers 1 Site

2020P12 Clara Guillen Aaron Lopez Concentrix (Managua)
2020P12 Clara Guillen Christopher Rodríguez Concentrix (Managua)
2020P12 Clara Guillen Fernando Peralta Concentrix (Managua)
2020P12 Clara Guillen Jefferson Figueroa Concentrix (Managua)
2020P12 Clara Guillen Wiston Blandon Concentrix (Managua)
Staff Type Advisor DSID
1 Staff Type 66 Advisors

AMR Tier 2 Mac+ Phone Spanish Alvaro Velasquez 2304352686
AMR Tier 2 Mac+ Phone Spanish Belen Chevez 2304379817
AMR Tier 2 Mac+ Phone Spanish Genesis Rostran Jarquin 2319771555
AMR Tier 2 Mac+ Phone Spanish Guillermo Antonio Gamez Martinez 2304685226
AMR Tier 2 Mac+ Phone Spanish Hubert Villegas Villegas 2304353524
AMR Tier 2 Mac+ Phone Spanish Jorge Isaac Tijerino 2319667673
AMR Tier 2 Mac+ Phone Spanish Margine Talavera 2304379850
AMR Tier 2 Mac+ Phone Spanish Massiel Raquel Martinez Barrio 2319784068
AMR Tier 2 Mac+ Phone Spanish Nestor Peralta Ruiz 2319771554
AMR Tier 2 Mac+ Phone Spanish Olivia Camila Obando Garcia 2319784071
AMR Tier 2 Mac+ Phone Spanish Priscila Chavez 2319771559
AMR Tier 2 Mac+ Phone Spanish Roberto Pastor Gonzalez 2319771561
AMR Tier 2 Mac+ Phone Spanish Sara Barbara Valladares 2319639763
AMR Tier 2 Mac+ Phone Spanish Scarleth Rivera Mena 2319771556
AMR Tier 2 Mac+ Phone Spanish Sharon Quinto 2304379859
AMR Tier 2 Mac+ Phone Spanish Winston Ariel Gurdian Perez 2319784069
AMR Tier 2 Mac+ Phone Spanish Ahinoam Benavides 2304628047
AMR Tier 2 Mac+ Phone Spanish Andrea Melendez 2304398188
AMR Tier 2 Mac+ Phone Spanish Blanca Diaz 2304352683
AMR Tier 2 Mac+ Phone Spanish Dayvin Rueda 2304379820
AMR Tier 2 Mac+ Phone Spanish Deyling Gauna 2303891820
AMR Tier 2 Mac+ Phone Spanish Isidro Perez 2304365036
AMR Tier 2 Mac+ Phone Spanish Johanna Torres 2304398201
AMR Tier 2 Mac+ Phone Spanish Jonathan Ruiz 2304352706
AMR Tier 2 Mac+ Phone Spanish Karen Gonzalez 2302785106
AMR Tier 2 Mac+ Phone Spanish Maria Alvarado 2302775631
AMR Tier 2 Mac+ Phone Spanish Sabrina Centeno 2304352737
AMR Tier 2 Mac+ Phone Spanish Walter Gutierrez 2302785155
AMR Tier 2 Mac+ Phone Spanish Ali Gutierrez 2304398182
AMR Tier 2 Mac+ Phone Spanish Alvaro Gonzalez Gonzalez Trejos 2319813832
AMR Tier 2 Mac+ Phone Spanish Bany Sanchez 2304628058
AMR Tier 2 Mac+ Phone Spanish Carlos Bravo Bravo 2319813835
AMR Tier 2 Mac+ Phone Spanish Darwin Poveda 2304379821
AMR Tier 2 Mac+ Phone Spanish Edwin Espinoza 2304365025
AMR Tier 2 Mac+ Phone Spanish Erick Morales 2650773070
AMR Tier 2 Mac+ Phone Spanish Guillermo Guido 2304379833
AMR Tier 2 Mac+ Phone Spanish Kevin Lopez 2304641312
AMR Tier 2 Mac+ Phone Spanish Manuel Davila 2304365071
AMR Tier 2 Mac+ Phone Spanish Martin Guilermo Rivas Gonzalez 2304685237
AMR Tier 2 Mac+ Phone Spanish Roberto Useda 2302794827
AMR Tier 2 Mac+ Phone Spanish Vanessa Oporta 2304365090
AMR Tier 2 Mac+ Phone Spanish Wendell Martinez 2650773068
AMR Tier 2 Mac+ Phone Spanish Beatriz Vallejos Vallejos 2304337384
AMR Tier 2 Mac+ Phone Spanish Byron Alexander Canales Molina 2319667663
AMR Tier 2 Mac+ Phone Spanish Dwight Tiffer Tiffer 2304337401
AMR Tier 2 Mac+ Phone Spanish Jilma Rosa Olivas Cajina 2304685230
AMR Tier 2 Mac+ Phone Spanish Juan Pichardo 2304673509
AMR Tier 2 Mac+ Phone Spanish Karla Gutierrez 2304398173
AMR Tier 2 Mac+ Phone Spanish Kenneth David Espinoza 2319639778
AMR Tier 2 Mac+ Phone Spanish Maria Garcia 2304379853
AMR Tier 2 Mac+ Phone Spanish Maynor Baltodano 2304352723
AMR Tier 2 Mac+ Phone Spanish Melissa Velasquez 2303891824
AMR Tier 2 Mac+ Phone Spanish Moises Sandino 2304398177
AMR Tier 2 Mac+ Phone Spanish Nathalia Isabel Morales Espinoza 2319667679
AMR Tier 2 Mac+ Phone Spanish Bayron Pastora 2304365020
AMR Tier 2 Mac+ Phone Spanish Bertha Ramirez 2302785094
AMR Tier 2 Mac+ Phone Spanish Fatima Lopez 2304379827
AMR Tier 2 Mac+ Phone Spanish Freddy Paredes 2302785135
AMR Tier 2 Mac+ Phone Spanish Helder Gutierrez 2304398198
AMR Tier 2 Mac+ Phone Spanish Jafra Treminio 2304398197
AMR Tier 2 Mac+ Phone Spanish Jose Estaban Gutierrez Carranza 2319784072
AMR Tier 2 Mac+ Phone Spanish Kevin Palacios 2304379837
AMR Tier 2 Mac+ Phone Spanish Marcio Antonio Morales Meza 2304685233
AMR Tier 2 Mac+ Phone Spanish Marelyn Vaneza Aguilar Garcia 2304685235
AMR Tier 2 Mac+ Phone Spanish Milena Ulloa 2302794784
AMR Tier 2 Mac+ Phone Spanish Nelson Rostran 2304398171
Phone Chat/Email Talk Hold ACW Ext Out Aux 8 Winding CFT % Productive
Available Available Time % Time % % External IRC- Down % Time
% % % Chat- (Minutes)
Email
%
3.64% 0.00% 51.82% 2.34% 2.78% 16.44% 0.00% 79.88% 139,285.48

2.93% 0.00% 45.86% 3.52% 1.81% 19.57% 0.00% 74.95% 2,392.47
4.55% 0.00% 40.14% 3.36% 3.79% 12.90% 0.00% 70.74% 1,608.30
4.18% 0.00% 57.91% 5.39% 2.19% 7.05% 0.00% 77.83% 2,177.75
1.32% 0.00% 59.21% 1.62% 3.33% 12.67% 0.00% 81.04% 1,252.07
6.91% 0.00% 45.51% 5.10% 4.33% 8.77% 0.00% 74.55% 2,048.55
0.00
3.86% 0.00% 55.69% 4.15% 4.03% 9.95% 0.00% 81.20% 2,174.23
3.05% 0.00% 63.00% 1.81% 4.18% 8.72% 0.00% 82.66% 2,809.70
0.00
5.42% 0.00% 44.29% 11.68% 3.69% 10.72% 0.00% 80.40% 2,336.05
1.68% 0.00% 54.19% 1.12% 5.15% 17.46% 0.00% 83.39% 1,904.60
3.29% 0.00% 57.34% 0.32% 5.77% 7.52% 0.00% 78.52% 2,293.12
2.90% 0.00% 63.33% 0.55% 3.68% 8.04% 0.00% 81.06% 2,351.87
2.68% 0.00% 48.57% 2.60% 0.92% 22.00% 0.00% 81.40% 1,419.40
7.26% 0.00% 39.02% 1.77% 5.62% 19.17% 0.00% 79.61% 2,469.73
2.06% 0.00% 61.60% 0.83% 2.56% 11.47% 0.00% 86.93% 2,964.80
3.43% 0.00% 60.43% 0.95% 2.00% 20.05% 0.00% 88.74% 2,794.30
3.08% 0.00% 60.13% 1.68% 3.16% 12.42% 0.00% 83.13% 2,813.70
4.59% 0.00% 46.70% 2.37% 1.51% 19.99% 0.00% 76.70% 2,431.15
4.46% 0.00% 40.57% 1.25% 1.83% 31.34% 0.00% 82.45% 2,253.82
4.54% 0.00% 41.53% 5.57% 1.82% 20.19% 0.00% 77.45% 2,007.92
0.21% 0.00% 22.38% 0.73% 0.49% 22.90% 0.00% 48.41% 240.93
0.76% 0.00% 40.94% 1.18% 2.17% 38.43% 0.00% 84.31% 2,296.53
4.63% 0.00% 54.39% 4.16% 1.84% 12.22% 0.00% 79.48% 2,263.75
2.81% 0.00% 55.89% 1.03% 1.45% 20.80% 0.00% 82.78% 2,178.17
0.98% 0.00% 50.56% 5.30% 1.45% 15.70% 0.00% 75.59% 1,920.02
1.42% 0.00% 49.29% 0.68% 1.25% 26.93% 0.00% 81.68% 2,010.03
0.00
6.37% 0.00% 44.97% 9.43% 2.58% 13.22% 0.00% 79.19% 2,387.52
1.95% 0.00% 51.51% 2.78% 3.89% 14.51% 0.00% 81.61% 2,172.20
2.14% 0.00% 58.67% 1.34% 4.38% 10.53% 0.00% 78.03% 2,525.82
2.93% 0.00% 57.39% 5.48% 2.52% 9.90% 0.00% 81.23% 2,239.90
1.23% 0.00% 53.08% 3.96% 1.28% 16.48% 0.00% 76.96% 2,161.03
5.96% 0.00% 49.42% 1.93% 2.45% 19.89% 0.00% 83.59% 2,201.42
5.64% 0.00% 50.42% 1.53% 3.33% 14.36% 0.00% 76.08% 2,394.35
3.71% 0.00% 49.76% 0.73% 5.72% 9.87% 0.00% 72.44% 1,727.72
3.71% 0.00% 51.43% 1.68% 3.56% 20.87% 0.00% 83.03% 2,408.62
4.00% 0.00% 43.67% 2.02% 2.53% 23.42% 0.00% 78.39% 1,987.90
3.02% 0.00% 57.80% 2.52% 2.06% 16.79% 0.00% 83.54% 2,836.98
6.83% 0.00% 54.21% 3.90% 2.66% 10.97% 0.00% 80.87% 2,429.90
5.73% 0.00% 64.52% 1.33% 2.20% 11.59% 0.00% 87.08% 2,920.95
5.43% 0.00% 55.05% 0.63% 1.90% 14.53% 0.00% 79.64% 2,255.30
5.42% 0.00% 51.52% 4.14% 2.37% 9.95% 0.00% 77.31% 2,148.77
3.73% 0.00% 54.91% 1.24% 1.22% 14.50% 0.00% 76.61% 2,273.47
1.64% 0.00% 60.28% 2.16% 4.21% 8.18% 0.00% 78.33% 1,690.30
2.69% 0.00% 67.11% 1.98% 2.72% 6.22% 0.00% 90.35% 2,569.27
6.75% 0.00% 50.25% 0.11% 3.77% 10.25% 0.00% 74.55% 1,911.00
0.87% 0.00% 48.89% 0.70% 1.80% 27.33% 0.00% 83.42% 2,368.62
1.49% 0.00% 53.26% 3.03% 3.16% 9.66% 0.00% 75.58% 2,125.52
5.16% 0.00% 41.38% 1.37% 2.13% 29.79% 0.00% 84.16% 2,390.65
1.50% 0.00% 57.17% 1.72% 4.22% 15.35% 0.00% 82.07% 1,293.62
2.64% 0.00% 35.26% 0.37% 1.74% 31.23% 0.00% 75.28% 2,311.97
7.88% 0.00% 46.65% 0.13% 1.97% 24.20% 0.00% 83.01% 2,332.23
9.21% 46.90% 0.00% 2.80% 15.17% 0.00% 78.70% 1,785.88
1.99% 0.00% 67.82% 0.49% 3.00% 11.43% 0.00% 85.43% 2,559.03
1.30% 0.00% 47.36% 0.91% 1.42% 21.36% 0.00% 73.63% 1,454.10
1.57% 0.00% 48.24% 2.59% 2.79% 15.83% 0.00% 71.92% 2,115.70
4.74% 0.00% 40.67% 2.40% 2.92% 22.66% 0.00% 75.86% 2,269.90
2.21% 0.00% 58.68% 0.73% 2.31% 14.74% 0.00% 81.24% 2,620.87
2.26% 0.00% 46.96% 0.46% 2.74% 19.65% 0.00% 74.18% 2,228.13
3.37% 0.00% 53.06% 0.28% 2.73% 21.10% 0.00% 85.54% 2,401.70
4.92% 0.00% 56.46% 6.26% 1.91% 8.97% 0.00% 79.08% 2,231.07
3.45% 0.00% 61.07% 0.66% 2.83% 16.06% 0.00% 85.59% 2,862.68
4.90% 0.00% 31.65% 3.35% 2.24% 27.10% 0.00% 70.76% 2,294.70
1.45% 0.00% 47.88% 1.45% 2.34% 27.75% 0.00% 83.04% 2,704.42
1.54% 0.00% 59.47% 1.72% 3.42% 9.83% 0.00% 78.05% 2,279.35
Unproductive Schedule Phone Chat/Email Talk Hold ACW Ext Out Aux 8
Time (Minutes) Adherence Available Available Time Time Hours External IRC-
% Hours Hours Hours Hours Hours Chat-
Email
Hours
35,024.53 -100.00% 105.88 0.00 1505.55 68.12 80.69 477.70

798.53 -100.00% 1.56 0.00 24.39 1.87 0.97 10.41
665.18 -100.00% 1.72 0.00 15.21 1.27 1.44 4.89
620.33 -100.00% 1.95 0.00 27.00 2.51 1.02 3.29
292.80 -100.00% 0.34 0.00 15.24 0.42 0.86 3.26
699.12 -100.00% 3.17 0.00 20.84 2.33 1.98 4.01
0.00 0.00
502.93 -100.00% 1.72 0.00 24.85 1.85 1.80 4.44
589.12 -100.00% 1.73 0.00 35.69 1.03 2.37 4.94
0.00 0.00
565.67 -100.00% 2.62 0.00 21.42 5.65 1.78 5.19
377.98 -100.00% 0.64 0.00 20.62 0.43 1.96 6.64
626.90 -100.00% 1.60 0.00 27.91 0.16 2.81 3.66
549.32 -100.00% 1.40 0.00 30.62 0.27 1.78 3.89
324.10 -100.00% 0.78 0.00 14.11 0.75 0.27 6.39
632.05 -100.00% 3.75 0.00 20.17 0.92 2.91 9.91
444.70 -100.00% 1.17 0.00 35.00 0.47 1.46 6.52
354.40 -100.00% 1.80 0.00 31.71 0.50 1.05 10.52
570.48 -100.00% 1.74 0.00 33.92 0.95 1.78 7.01
737.93 -100.00% 2.42 0.00 24.67 1.25 0.80 10.56
479.47 -100.00% 2.03 0.00 18.48 0.57 0.83 14.28
583.63 -100.00% 1.96 0.00 17.94 2.41 0.79 8.72
256.60 -100.00% 0.02 0.00 1.86 0.06 0.04 1.90
427.07 -100.00% 0.35 0.00 18.59 0.54 0.99 17.44
582.18 -100.00% 2.19 0.00 25.80 1.97 0.87 5.80
452.90 -100.00% 1.23 0.00 24.51 0.45 0.64 9.12
619.47 -100.00% 0.42 0.00 21.40 2.25 0.62 6.64
450.83 -100.00% 0.58 0.00 20.22 0.28 0.51 11.05
0.00 0.00
625.48 -100.00% 3.20 0.00 22.58 4.74 1.30 6.64
485.17 -100.00% 0.86 0.00 22.81 1.23 1.72 6.43
710.85 -100.00% 1.16 0.00 31.65 0.72 2.36 5.68
516.28 -100.00% 1.34 0.00 26.36 2.52 1.16 4.55
646.70 -100.00% 0.58 0.00 24.84 1.85 0.60 7.71
432.12 -100.00% 2.61 0.00 21.69 0.85 1.08 8.73
752.43 -100.00% 2.96 0.00 26.44 0.80 1.75 7.53
657.10 -100.00% 1.47 0.00 19.78 0.29 2.27 3.93
491.43 -100.00% 1.79 0.00 24.86 0.81 1.72 10.09
548.00 -100.00% 1.69 0.00 18.46 0.86 1.07 9.90
558.57 -100.00% 1.71 0.00 32.71 1.43 1.17 9.50
574.57 -100.00% 3.42 0.00 27.15 1.95 1.33 5.49
432.47 -100.00% 3.20 0.00 36.06 0.74 1.23 6.48
575.95 -100.00% 2.56 0.00 25.98 0.30 0.89 6.85
630.63 -100.00% 2.51 0.00 23.87 1.92 1.10 4.61
693.87 -100.00% 1.84 0.00 27.15 0.61 0.60 7.17
467.37 -100.00% 0.59 0.00 21.68 0.78 1.51 2.94
274.03 -100.00% 1.28 0.00 31.80 0.94 1.29 2.95
651.28 -100.00% 2.88 0.00 21.46 0.05 1.61 4.38
470.73 -100.00% 0.41 0.00 23.14 0.33 0.85 12.93
686.00 -100.00% 0.70 0.00 24.96 1.42 1.48 4.53
448.20 -100.00% 2.44 0.00 19.58 0.65 1.01 14.09
282.43 -100.00% 0.40 0.00 15.02 0.45 1.11 4.03
758.98 -100.00% 1.35 0.00 18.05 0.19 0.89 15.98
477.08 -100.00% 3.69 0.00 21.84 0.06 0.92 11.33
480.83 -100.00% 3.48 0.00 17.72 0.00 1.06 5.73
435.53 -100.00% 0.99 0.00 33.85 0.24 1.50 5.71
517.25 -100.00% 0.43 0.00 15.56 0.30 0.47 7.02
824.48 -100.00% 0.77 0.00 23.64 1.27 1.37 7.76
719.22 -100.00% 2.36 0.00 20.26 1.19 1.46 11.29
604.53 -100.00% 1.19 0.00 31.54 0.39 1.24 7.92
774.98 -100.00% 1.13 0.00 23.50 0.23 1.37 9.83
404.70 -100.00% 1.58 0.00 24.82 0.13 1.28 9.87
589.83 -100.00% 2.32 0.00 26.54 2.94 0.90 4.22
481.50 -100.00% 1.92 0.00 34.04 0.37 1.58 8.95
947.90 -100.00% 2.65 0.00 17.11 1.81 1.21 14.65
551.68 -100.00% 0.79 0.00 25.99 0.79 1.27 15.06
640.65 -100.00% 0.75 0.00 28.94 0.84 1.67 4.78
Winding Number CFT Staffed Chat iDesk Aux 0 Aux 0 Aux 1 Aux 1
Down Of Hours Time Staffed Hours Default Default Meeting Meeting
Hours Winding Hours Time % Minutes % Minutes
Down Hours
0.00 0 2320.77 2905.17 1.88% 3272.68 0.00% 4.08

0.00 0 39.86 53.18 4.09% 130.43
0.00 0 26.80 37.89 2.61% 59.43
0.00 0 36.30 46.63 2.20% 61.60
0.00 0 20.87 25.75 2.31% 35.62
0.00 0 34.14 45.79 3.23% 88.75
0.00 0
0.00 0 36.23 44.62 2.68% 71.67
0.00 0 46.82 56.65 0.33% 11.08
0.00 0
0.00 0 38.88 48.36 0.27% 7.87
0.00 0 31.72 38.04 1.04% 23.82
0.00 0 38.21 48.67 1.68% 49.00
0.00 0 39.20 48.35 0.16% 4.77
0.00 0 23.65 29.06 2.52% 43.88
0.00 0 41.16 51.70 1.82% 56.45
0.00 0 49.40 56.83 2.22% 75.77 0.00% 0.05
0.00 0 46.57 52.48 0.50% 15.67
0.00 0 46.89 56.40 1.61% 54.53
0.00 0 40.51 52.82 1.18% 37.45
0.00 0 37.56 45.55 1.07% 29.18
0.00 0 33.45 43.19 3.00% 77.82
0.00 0 4.01 8.29 0.19% 0.95
0.00 0 38.27 45.39 2.05% 55.73
0.00 0 37.70 47.43 1.10% 31.42
0.00 0 36.30 43.85 5.04% 132.68
0.00 0 31.99 42.32 2.96% 75.18
0.00 0 33.50 41.01 0.91% 22.50
0.00 0
0.00 0 39.77 50.22 3.89% 117.25
0.00 0 36.14 44.29 0.45% 12.02
0.00 0 42.09 53.94 0.94% 30.33
0.00 0 37.31 45.94 1.99% 54.93
0.00 0 36.01 46.80 2.62% 73.67
0.00 0 36.69 43.89 2.08% 54.88
0.00 0 39.90 52.45 0.62% 19.57
0.00 0 28.79 39.75 3.80% 90.58
0.00 0 40.13 48.33 2.46% 71.25
0.00 0 33.13 42.27 2.33% 59.05
0.00 0 47.28 56.59 0.94% 31.88
0.00 0 40.49 50.07 3.36% 100.95
0.00 0 48.67 55.89 1.35% 45.30
0.00 0 37.58 47.19 0.58% 16.45
0.00 0 35.81 46.32 3.49% 96.95
0.00 0 37.89 49.46 6.29% 186.63 0.01% 0.32
0.00 0 28.17 35.96 1.89% 40.78
0.00 0 42.82 47.39 1.48% 42.08
0.00 0 31.84 42.70 0.89% 22.70
0.00 0 39.48 47.32 0.69% 19.67 0.05% 1.38
0.00 0 35.42 46.86 1.68% 47.18 0.07% 2.05
0.00 0 39.82 47.31 0.69% 19.52
0.00 0 21.56 26.27 0.84% 13.32
0.00 0 38.53 51.18 3.28% 100.85
0.00 0 38.87 46.82 0.20% 5.72
0.00 0 29.73 37.78 1.92% 43.58
0.00 0 42.64 49.91 0.44% 13.05
0.00 0 24.19 32.86 0.67% 13.30
0.00 0 35.24 49.00 0.54% 15.92
0.00 0 37.79 49.82 0.82% 24.57
0.00 0 43.67 53.76 4.59% 148.15
0.00 0 37.13 50.05 3.26% 98.02
0.00 0 40.01 46.77 0.84% 23.57
0.00 0 37.18 47.02 2.72% 76.80
0.00 0 47.71 55.74 2.22% 74.35
0.00 0 38.24 54.04 1.53% 49.70 0.01% 0.28
0.00 0 45.07 54.27 0.97% 31.60
0.00 0 37.98 48.67 1.14% 33.32
Aux 2 Aux 2 Aux 3 Aux 3 Aux 3 Aux 3 Aux 4 Aux 4 Aux 5
Training Training Outbound Outbound Outbound Outbound Coaching Coaching Break
% Minutes Call % Call (On a Call) (Not On % Minutes %
Minutes Minutes Call)
Minutes
6.86% 11960.08 18.55% 32328.08 17985.7167 14342.37 2.64% 4607.00 5.23%

9.38% 299.28 20.81% 664.07 453.783333 210.28 2.02% 64.58 5.14%
10.16% 231.02 18.64% 423.82 184.883333 238.93 5.97% 135.75 5.85%
5.32% 148.80 8.41% 235.22 157.566667 77.65 3.56% 99.62 5.83%
2.14% 33.13 15.24% 235.40 116.983333 118.42 3.46% 53.40 5.84%
8.80% 241.77 12.67% 348.15 154.55 193.60 5.36% 147.23 5.46%
0 0.00
3.06% 81.80 12.62% 337.77 155.05 182.72 2.25% 60.22 5.69%
4.60% 156.43 10.50% 357.02 264.216667 92.80 2.59% 88.10 6.37%
0 0.00
7.81% 226.48 14.94% 433.62 186.333333 247.28 2.20% 63.87 5.33%
7.45% 170.12 21.23% 484.68 249.333333 235.35 1.31% 30.00 5.27%
6.29% 183.62 11.35% 331.57 218.266667 113.30 2.90% 84.82 5.36%
6.17% 179.05 9.06% 262.78 80.4166667 182.37 2.70% 78.30 5.59%
2.11% 36.77 25.64% 447.00 289.15 157.85 3.82% 66.57 5.20%
6.21% 192.50 25.68% 796.62 411.266667 385.35 2.32% 72.02 5.17%
3.08% 105.00 20.83% 710.35 334.75 375.60 2.02% 68.83 4.49%
1.68% 52.85 20.88% 657.33 232.133333 425.20 2.17% 68.45 5.25%
6.73% 227.88 13.85% 468.62 282.966667 185.65 0.85% 28.62 4.45%
14.31% 453.50 21.21% 672.30 415.383333 256.92 0.00% 0.02 3.80%
9.49% 259.50 34.30% 937.60 629.233333 308.37 1.10% 30.18 5.54%
9.91% 256.90 23.20% 601.35 280.05 321.30 1.11% 28.75 5.20%
47.77% 237.67 24.57% 122.23 53.2166667 69.02 3.01%
3.48% 94.67 39.17% 1066.92 580.183333 486.73 0.10% 2.60 5.45%
7.56% 215.15 11.52% 327.82 69.3333333 258.48 2.15% 61.08 5.23%
2.29% 60.13 21.57% 567.53 292.083333 275.45 2.63% 69.23 4.62%
7.35% 186.70 17.24% 437.90 221.483333 216.42 3.95% 100.42 6.00%
9.72% 239.15 26.06% 641.23 388.433333 252.80 0.00% 0.03 4.18%
0 0.00
5.34% 160.98 15.52% 467.73 178.966667 288.77 1.24% 37.43 5.59%
6.16% 163.82 19.87% 528.02 52.3833333 475.63 2.55% 67.78 6.01%
10.35% 335.02 11.28% 365.02 171.2 193.82 3.47% 112.28 5.11%
5.45% 150.18 12.43% 342.57 186.966667 155.60 1.65% 45.37 6.52%
9.64% 270.68 17.02% 477.88 223.5 254.38 3.60% 101.22 5.34%
3.93% 103.48 21.53% 566.92 376.183333 190.73 1.87% 49.30 5.90%
9.42% 296.42 14.83% 466.75 150.966667 315.78 3.24% 102.02 5.80%
12.29% 293.18 12.41% 295.85 190.25 105.60 1.19% 28.48 5.12%
2.76% 80.15 22.39% 649.38 497.8 151.58 1.39% 40.28 5.73%
4.50% 114.12 25.62% 649.62 287.666667 361.95 1.20% 30.48 7.90%
4.07% 138.12 18.00% 611.27 304.75 306.52 1.21% 41.17 6.37%
5.00% 150.28 12.86% 386.25 199.316667 186.93 1.36% 40.92 5.20%
1.81% 60.80 12.94% 433.87 221.3 212.57 2.27% 76.28 5.93%
6.64% 188.00 16.62% 470.50 293.8 176.70 4.85% 137.35 5.46%
9.38% 260.68 13.68% 380.23 188.15 192.08 1.09% 30.43 5.14%
6.59% 195.53 15.51% 460.13 389 71.13 2.88% 85.43 5.12%
5.07% 109.43 10.02% 216.17 140.75 75.42 4.16% 89.77 5.59%
3.51% 99.68 1.91% 54.38 36.8666667 17.52 1.18% 33.68 1.68%
15.13% 387.72 13.36% 342.38 193.433333 148.95 1.61% 41.35 4.68%
6.79% 192.82 30.55% 867.50 614.733333 252.77 1.91% 54.10 5.29%
7.06% 198.62 14.55% 409.05 258.433333 150.62 4.95% 139.27 5.33%
8.19% 232.62 30.74% 872.80 494.95 377.85 1.74% 49.48 4.83%
2.64% 41.65 17.16% 270.48 149.633333 120.85 4.44% 69.95 5.78%
9.22% 283.12 35.26% 1082.95 883.9 199.05 3.46% 106.32 4.68%
3.26% 91.55 26.38% 741.22 555.566667 185.65 4.14% 116.42 5.34%
4.77% 108.05 19.69% 446.28 340.9 105.38 3.89% 88.12 5.29%
5.43% 162.53 12.13% 363.13 214.916667 148.22 5.16%
14.30% 281.85 22.66% 446.62 388.8 57.82 5.55% 109.45 3.76%
9.70% 285.17 16.65% 489.58 288.966667 200.62 10.55% 310.05 4.77%
12.75% 380.98 25.13% 751.17 652.216667 98.95 2.59% 77.55 4.51%
6.07% 195.80 14.24% 459.30 196.183333 263.12 1.17% 37.75 3.73%
11.07% 332.47 21.75% 653.07 198.35 454.72 1.53% 45.98 5.02%
3.85% 108.03 24.10% 676.25 325.4 350.85 3.12% 87.67 5.51%
6.11% 172.25 9.52% 268.57 178.266667 90.30 3.25% 91.60 5.34%
3.27% 109.38 17.53% 586.10 350.716667 235.38 0.97% 32.35 4.46%
9.46% 306.77 28.06% 909.85 421.716667 488.13 9.81% 317.95 4.75%
4.19% 136.40 29.36% 956.13 350.916667 605.22 2.36% 76.70 5.52%
7.26% 211.88 11.79% 344.23 136.85 207.38 3.51% 102.58 5.88%
Aux 5 Aux 6 Aux 6 Aux 7 Aux 7 Aux 8 Aux 8 Aux 9 Aux 9 Aux 10
Break Offline Offline Project Project IRC- IRC- Back- Back- Winding
Minutes % Minutes % Minutes Chat- Chat- Office Office Down
Email Email % Minutes Minutes
% Minutes
9113.68 3.48% 6064.70 0.00% 2.30 0.00

164.03 4.39% 140.20 0.00
132.92 4.67% 106.07 0.00
163.07 5.26% 147.25 0.00
90.23 5.21% 80.42 0.00
149.98 2.60% 71.38 0.00
0.00
152.20 5.12% 137.05 0.00
216.45 3.44% 117.05 0.00
0.00
154.75 3.88% 112.70 0.00
120.18 1.48% 33.87 0.00
156.63 5.23% 152.80 0.00% 0.03 0.00
162.28 4.31% 124.92 0.00
90.68 4.94% 86.20 0.00
160.22 4.86% 150.87 0.00
153.00 1.23% 42.05 0.00
165.40 1.65% 52.03 0.00
150.67 3.21% 108.78 0.00
120.55 3.99% 126.42 0.00
151.37 0.34% 9.23 0.00
134.80 3.29% 85.37 0.00
14.97 0.61% 3.02 0.00
148.37 4.62% 125.70 0.00
148.82 4.42% 125.72 0.00
121.62 2.63% 69.23 0.00
152.43 4.12% 104.73 0.00
102.93 3.50% 86.22 0.00
0.00
168.28 4.70% 141.53 0.00
159.73 3.08% 81.82 0.00
165.25 2.10% 67.97 0.00
179.67 3.13% 86.13 0.00
149.80 1.83% 51.33 0.00
155.37 2.62% 69.08 0.00
182.43 4.83% 152.00 0.00
122.05 5.15% 122.80 0.00
166.23 4.60% 133.52 0.00
200.33 5.68% 144.02 0.00
216.22 3.86% 131.18 0.00
156.25 4.12% 123.93 0.07% 2.23 0.00
198.82 1.53% 51.27 0.00
154.52 2.81% 79.63 0.00
142.83 3.59% 99.73 0.00
152.00 2.49% 73.95 0.00
120.65 4.95% 106.73 0.00
47.83 1.78% 50.75 0.00
119.85 3.11% 79.67 0.00
150.10 1.85% 52.67 0.00
149.98 5.30% 148.90 0.00
137.07 0.34% 9.52 0.00
91.03 4.22% 66.48 0.00
143.70 4.07% 125.00 0.00
150.02 4.04% 113.38 0.00
120.02 5.34% 121.07 0.00
154.52 3.52% 105.43 0.00
74.18 1.95% 38.47 0.00
140.17 2.49% 73.18 0.00
134.80 3.39% 101.32 0.00
120.43 3.17% 102.40 0.00
150.80 4.92% 147.72 0.00
154.73 1.09% 30.70 0.00
150.62 3.49% 98.53 0.00% 0.03 0.00
149.13 3.48% 116.28 0.00
154.13 3.67% 119.07 0.00
179.75 3.91% 127.23 0.00
171.83 4.14% 121.03 0.00
Fiscal Week Area Manager Team Manager Forecast Site
1 Area Manager 5 Team Managers 1 Site
2020P12W4 Clara Guillen Aaron Lopez Concentrix (Managua)

2020P12W4 Clara Guillen Christopher Rodríguez Concentrix (Managua)
2020P12W4 Clara Guillen Fernando Peralta Concentrix (Managua)
2020P12W4 Clara Guillen Jefferson Figueroa Concentrix (Managua)
2020P12W4 Clara Guillen Wiston Blandon Concentrix (Managua)
1 Staff Type 66 Advisors

Email
%
3.64% 0.00% 51.82% 2.34% 2.78% 16.44% 0.00% 79.88% 139285.48
2.93% 0.00% 45.86% 3.52% 1.81% 19.57% 0.00% 74.95% 2392.47

4.55% 0.00% 40.14% 3.36% 3.79% 12.90% 0.00% 70.74% 1608.30
4.18% 0.00% 57.91% 5.39% 2.19% 7.05% 0.00% 77.83% 2177.75
1.32% 0.00% 59.21% 1.62% 3.33% 12.67% 0.00% 81.04% 1252.07
6.91% 0.00% 45.51% 5.10% 4.33% 8.77% 0.00% 74.55% 2048.55
0.00
3.86% 0.00% 55.69% 4.15% 4.03% 9.95% 0.00% 81.20% 2174.23
3.05% 0.00% 63.00% 1.81% 4.18% 8.72% 0.00% 82.66% 2809.70
0.00
5.42% 0.00% 44.29% 11.68% 3.69% 10.72% 0.00% 80.40% 2336.05
1.68% 0.00% 54.19% 1.12% 5.15% 17.46% 0.00% 83.39% 1904.60
3.29% 0.00% 57.34% 0.32% 5.77% 7.52% 0.00% 78.52% 2293.12
2.90% 0.00% 63.33% 0.55% 3.68% 8.04% 0.00% 81.06% 2351.87
2.68% 0.00% 48.57% 2.60% 0.92% 22.00% 0.00% 81.40% 1419.40
7.26% 0.00% 39.02% 1.77% 5.62% 19.17% 0.00% 79.61% 2469.73
2.06% 0.00% 61.60% 0.83% 2.56% 11.47% 0.00% 86.93% 2964.80
3.43% 0.00% 60.43% 0.95% 2.00% 20.05% 0.00% 88.74% 2794.30
3.08% 0.00% 60.13% 1.68% 3.16% 12.42% 0.00% 83.13% 2813.70
4.59% 0.00% 46.70% 2.37% 1.51% 19.99% 0.00% 76.70% 2431.15
4.46% 0.00% 40.57% 1.25% 1.83% 31.34% 0.00% 82.45% 2253.82
4.54% 0.00% 41.53% 5.57% 1.82% 20.19% 0.00% 77.45% 2007.92
0.21% 0.00% 22.38% 0.73% 0.49% 22.90% 0.00% 48.41% 240.93
0.76% 0.00% 40.94% 1.18% 2.17% 38.43% 0.00% 84.31% 2296.53
4.63% 0.00% 54.39% 4.16% 1.84% 12.22% 0.00% 79.48% 2263.75
2.81% 0.00% 55.89% 1.03% 1.45% 20.80% 0.00% 82.78% 2178.17
0.98% 0.00% 50.56% 5.30% 1.45% 15.70% 0.00% 75.59% 1920.02
1.42% 0.00% 49.29% 0.68% 1.25% 26.93% 0.00% 81.68% 2010.03
0.00
6.37% 0.00% 44.97% 9.43% 2.58% 13.22% 0.00% 79.19% 2387.52
1.95% 0.00% 51.51% 2.78% 3.89% 14.51% 0.00% 81.61% 2172.20
2.14% 0.00% 58.67% 1.34% 4.38% 10.53% 0.00% 78.03% 2525.82
2.93% 0.00% 57.39% 5.48% 2.52% 9.90% 0.00% 81.23% 2239.90
1.23% 0.00% 53.08% 3.96% 1.28% 16.48% 0.00% 76.96% 2161.03
5.96% 0.00% 49.42% 1.93% 2.45% 19.89% 0.00% 83.59% 2201.42
5.64% 0.00% 50.42% 1.53% 3.33% 14.36% 0.00% 76.08% 2394.35
3.71% 0.00% 49.76% 0.73% 5.72% 9.87% 0.00% 72.44% 1727.72
3.71% 0.00% 51.43% 1.68% 3.56% 20.87% 0.00% 83.03% 2408.62
4.00% 0.00% 43.67% 2.02% 2.53% 23.42% 0.00% 78.39% 1987.90
3.02% 0.00% 57.80% 2.52% 2.06% 16.79% 0.00% 83.54% 2836.98
6.83% 0.00% 54.21% 3.90% 2.66% 10.97% 0.00% 80.87% 2429.90
5.73% 0.00% 64.52% 1.33% 2.20% 11.59% 0.00% 87.08% 2920.95
5.43% 0.00% 55.05% 0.63% 1.90% 14.53% 0.00% 79.64% 2255.30
5.42% 0.00% 51.52% 4.14% 2.37% 9.95% 0.00% 77.31% 2148.77
3.73% 0.00% 54.91% 1.24% 1.22% 14.50% 0.00% 76.61% 2273.47
1.64% 0.00% 60.28% 2.16% 4.21% 8.18% 0.00% 78.33% 1690.30
2.69% 0.00% 67.11% 1.98% 2.72% 6.22% 0.00% 90.35% 2569.27
6.75% 0.00% 50.25% 0.11% 3.77% 10.25% 0.00% 74.55% 1911.00
0.87% 0.00% 48.89% 0.70% 1.80% 27.33% 0.00% 83.42% 2368.62
1.49% 0.00% 53.26% 3.03% 3.16% 9.66% 0.00% 75.58% 2125.52
5.16% 0.00% 41.38% 1.37% 2.13% 29.79% 0.00% 84.16% 2390.65
1.50% 0.00% 57.17% 1.72% 4.22% 15.35% 0.00% 82.07% 1293.62
2.64% 0.00% 35.26% 0.37% 1.74% 31.23% 0.00% 75.28% 2311.97
7.88% 0.00% 46.65% 0.13% 1.97% 24.20% 0.00% 83.01% 2332.23
9.21% 46.90% 0.00% 2.80% 15.17% 0.00% 78.70% 1785.88
1.99% 0.00% 67.82% 0.49% 3.00% 11.43% 0.00% 85.43% 2559.03
1.30% 0.00% 47.36% 0.91% 1.42% 21.36% 0.00% 73.63% 1454.10
1.57% 0.00% 48.24% 2.59% 2.79% 15.83% 0.00% 71.92% 2115.70
4.74% 0.00% 40.67% 2.40% 2.92% 22.66% 0.00% 75.86% 2269.90
2.21% 0.00% 58.68% 0.73% 2.31% 14.74% 0.00% 81.24% 2620.87
2.26% 0.00% 46.96% 0.46% 2.74% 19.65% 0.00% 74.18% 2228.13
3.37% 0.00% 53.06% 0.28% 2.73% 21.10% 0.00% 85.54% 2401.70
4.92% 0.00% 56.46% 6.26% 1.91% 8.97% 0.00% 79.08% 2231.07
3.45% 0.00% 61.07% 0.66% 2.83% 16.06% 0.00% 85.59% 2862.68
4.90% 0.00% 31.65% 3.35% 2.24% 27.10% 0.00% 70.76% 2294.70
1.45% 0.00% 47.88% 1.45% 2.34% 27.75% 0.00% 83.04% 2704.42
1.54% 0.00% 59.47% 1.72% 3.42% 9.83% 0.00% 78.05% 2279.35
Unproductive Schedule Phone Chat/Email Talk Hold ACW Ext Out Aux 8
Time (Minutes) Adherence Available Available Time Time Hours External IRC-
% Hours Hours Hours Hours Hours Chat-
Email
Hours
35024.53 -100.00% 105.88 0.00 1505.55 68.12 80.69 477.70
798.53 -100.00% 1.56 0.00 24.39 1.87 0.97 10.41

665.18 -100.00% 1.72 0.00 15.21 1.27 1.44 4.89
620.33 -100.00% 1.95 0.00 27.00 2.51 1.02 3.29
292.80 -100.00% 0.34 0.00 15.24 0.42 0.86 3.26
699.12 -100.00% 3.17 0.00 20.84 2.33 1.98 4.01
0.00 0.00
502.93 -100.00% 1.72 0.00 24.85 1.85 1.80 4.44
589.12 -100.00% 1.73 0.00 35.69 1.03 2.37 4.94
0.00 0.00
565.67 -100.00% 2.62 0.00 21.42 5.65 1.78 5.19
377.98 -100.00% 0.64 0.00 20.62 0.43 1.96 6.64
626.90 -100.00% 1.60 0.00 27.91 0.16 2.81 3.66
549.32 -100.00% 1.40 0.00 30.62 0.27 1.78 3.89
324.10 -100.00% 0.78 0.00 14.11 0.75 0.27 6.39
632.05 -100.00% 3.75 0.00 20.17 0.92 2.91 9.91
444.70 -100.00% 1.17 0.00 35.00 0.47 1.46 6.52
354.40 -100.00% 1.80 0.00 31.71 0.50 1.05 10.52
570.48 -100.00% 1.74 0.00 33.92 0.95 1.78 7.01
737.93 -100.00% 2.42 0.00 24.67 1.25 0.80 10.56
479.47 -100.00% 2.03 0.00 18.48 0.57 0.83 14.28
583.63 -100.00% 1.96 0.00 17.94 2.41 0.79 8.72
256.60 -100.00% 0.02 0.00 1.86 0.06 0.04 1.90
427.07 -100.00% 0.35 0.00 18.59 0.54 0.99 17.44
582.18 -100.00% 2.19 0.00 25.80 1.97 0.87 5.80
452.90 -100.00% 1.23 0.00 24.51 0.45 0.64 9.12
619.47 -100.00% 0.42 0.00 21.40 2.25 0.62 6.64
450.83 -100.00% 0.58 0.00 20.22 0.28 0.51 11.05
0.00 0.00
625.48 -100.00% 3.20 0.00 22.58 4.74 1.30 6.64
485.17 -100.00% 0.86 0.00 22.81 1.23 1.72 6.43
710.85 -100.00% 1.16 0.00 31.65 0.72 2.36 5.68
516.28 -100.00% 1.34 0.00 26.36 2.52 1.16 4.55
646.70 -100.00% 0.58 0.00 24.84 1.85 0.60 7.71
432.12 -100.00% 2.61 0.00 21.69 0.85 1.08 8.73
752.43 -100.00% 2.96 0.00 26.44 0.80 1.75 7.53
657.10 -100.00% 1.47 0.00 19.78 0.29 2.27 3.93
491.43 -100.00% 1.79 0.00 24.86 0.81 1.72 10.09
548.00 -100.00% 1.69 0.00 18.46 0.86 1.07 9.90
558.57 -100.00% 1.71 0.00 32.71 1.43 1.17 9.50
574.57 -100.00% 3.42 0.00 27.15 1.95 1.33 5.49
432.47 -100.00% 3.20 0.00 36.06 0.74 1.23 6.48
575.95 -100.00% 2.56 0.00 25.98 0.30 0.89 6.85
630.63 -100.00% 2.51 0.00 23.87 1.92 1.10 4.61
693.87 -100.00% 1.84 0.00 27.15 0.61 0.60 7.17
467.37 -100.00% 0.59 0.00 21.68 0.78 1.51 2.94
274.03 -100.00% 1.28 0.00 31.80 0.94 1.29 2.95
651.28 -100.00% 2.88 0.00 21.46 0.05 1.61 4.38
470.73 -100.00% 0.41 0.00 23.14 0.33 0.85 12.93
686.00 -100.00% 0.70 0.00 24.96 1.42 1.48 4.53
448.20 -100.00% 2.44 0.00 19.58 0.65 1.01 14.09
282.43 -100.00% 0.40 0.00 15.02 0.45 1.11 4.03
758.98 -100.00% 1.35 0.00 18.05 0.19 0.89 15.98
477.08 -100.00% 3.69 0.00 21.84 0.06 0.92 11.33
480.83 -100.00% 3.48 0.00 17.72 0.00 1.06 5.73
435.53 -100.00% 0.99 0.00 33.85 0.24 1.50 5.71
517.25 -100.00% 0.43 0.00 15.56 0.30 0.47 7.02
824.48 -100.00% 0.77 0.00 23.64 1.27 1.37 7.76
719.22 -100.00% 2.36 0.00 20.26 1.19 1.46 11.29
604.53 -100.00% 1.19 0.00 31.54 0.39 1.24 7.92
774.98 -100.00% 1.13 0.00 23.50 0.23 1.37 9.83
404.70 -100.00% 1.58 0.00 24.82 0.13 1.28 9.87
589.83 -100.00% 2.32 0.00 26.54 2.94 0.90 4.22
481.50 -100.00% 1.92 0.00 34.04 0.37 1.58 8.95
947.90 -100.00% 2.65 0.00 17.11 1.81 1.21 14.65
551.68 -100.00% 0.79 0.00 25.99 0.79 1.27 15.06
640.65 -100.00% 0.75 0.00 28.94 0.84 1.67 4.78
Winding Number CFT Staffed Chat iDesk Aux 0 Aux 0 Aux 1 Aux 1
Down Of Hours Time Staffed Hours Default Default Meeting Meeting
Hours Winding Hours Time % Minutes % Minutes
Down Hours
0.00 0 2320.77 2905.17 1.88% 3272.68 0.00% 4.08
0.00 0 39.86 53.18 4.09% 130.43

0.00 0 26.80 37.89 2.61% 59.43
0.00 0 36.30 46.63 2.20% 61.60
0.00 0 20.87 25.75 2.31% 35.62
0.00 0 34.14 45.79 3.23% 88.75
0.00 0
0.00 0 36.23 44.62 2.68% 71.67
0.00 0 46.82 56.65 0.33% 11.08
0.00 0
0.00 0 38.88 48.36 0.27% 7.87
0.00 0 31.72 38.04 1.04% 23.82
0.00 0 38.21 48.67 1.68% 49.00
0.00 0 39.20 48.35 0.16% 4.77
0.00 0 23.65 29.06 2.52% 43.88
0.00 0 41.16 51.70 1.82% 56.45
0.00 0 49.40 56.83 2.22% 75.77 0.00% 0.05
0.00 0 46.57 52.48 0.50% 15.67
0.00 0 46.89 56.40 1.61% 54.53
0.00 0 40.51 52.82 1.18% 37.45
0.00 0 37.56 45.55 1.07% 29.18
0.00 0 33.45 43.19 3.00% 77.82
0.00 0 4.01 8.29 0.19% 0.95
0.00 0 38.27 45.39 2.05% 55.73
0.00 0 37.70 47.43 1.10% 31.42
0.00 0 36.30 43.85 5.04% 132.68
0.00 0 31.99 42.32 2.96% 75.18
0.00 0 33.50 41.01 0.91% 22.50
0.00 0
0.00 0 39.77 50.22 3.89% 117.25
0.00 0 36.14 44.29 0.45% 12.02
0.00 0 42.09 53.94 0.94% 30.33
0.00 0 37.31 45.94 1.99% 54.93
0.00 0 36.01 46.80 2.62% 73.67
0.00 0 36.69 43.89 2.08% 54.88
0.00 0 39.90 52.45 0.62% 19.57
0.00 0 28.79 39.75 3.80% 90.58
0.00 0 40.13 48.33 2.46% 71.25
0.00 0 33.13 42.27 2.33% 59.05
0.00 0 47.28 56.59 0.94% 31.88
0.00 0 40.49 50.07 3.36% 100.95
0.00 0 48.67 55.89 1.35% 45.30
0.00 0 37.58 47.19 0.58% 16.45
0.00 0 35.81 46.32 3.49% 96.95
0.00 0 37.89 49.46 6.29% 186.63 0.01% 0.32
0.00 0 28.17 35.96 1.89% 40.78
0.00 0 42.82 47.39 1.48% 42.08
0.00 0 31.84 42.70 0.89% 22.70
0.00 0 39.48 47.32 0.69% 19.67 0.05% 1.38
0.00 0 35.42 46.86 1.68% 47.18 0.07% 2.05
0.00 0 39.82 47.31 0.69% 19.52
0.00 0 21.56 26.27 0.84% 13.32
0.00 0 38.53 51.18 3.28% 100.85
0.00 0 38.87 46.82 0.20% 5.72
0.00 0 29.73 37.78 1.92% 43.58
0.00 0 42.64 49.91 0.44% 13.05
0.00 0 24.19 32.86 0.67% 13.30
0.00 0 35.24 49.00 0.54% 15.92
0.00 0 37.79 49.82 0.82% 24.57
0.00 0 43.67 53.76 4.59% 148.15
0.00 0 37.13 50.05 3.26% 98.02
0.00 0 40.01 46.77 0.84% 23.57
0.00 0 37.18 47.02 2.72% 76.80
0.00 0 47.71 55.74 2.22% 74.35
0.00 0 38.24 54.04 1.53% 49.70 0.01% 0.28
0.00 0 45.07 54.27 0.97% 31.60
0.00 0 37.98 48.67 1.14% 33.32
Aux 2 Aux 2 Aux 3 Aux 3 Aux 3 Aux 3 Aux 4 Aux 4 Aux 5
Training Training Outbound Outbound Outbound Outbound Coaching Coaching Break
% Minutes Call % Call (On a Call) (Not On % Minutes %
Minutes
6.86% 11960.08 18.55% 32328.08 17985.7167 14342.37 2.64% 4607.00 5.23%
9.38% 299.28 20.81% 664.07 453.783333 210.28 2.02% 64.58 5.14%

10.16% 231.02 18.64% 423.82 184.883333 238.93 5.97% 135.75 5.85%
5.32% 148.80 8.41% 235.22 157.566667 77.65 3.56% 99.62 5.83%
2.14% 33.13 15.24% 235.40 116.983333 118.42 3.46% 53.40 5.84%
8.80% 241.77 12.67% 348.15 154.55 193.60 5.36% 147.23 5.46%
0 0.00
3.06% 81.80 12.62% 337.77 155.05 182.72 2.25% 60.22 5.69%
4.60% 156.43 10.50% 357.02 264.216667 92.80 2.59% 88.10 6.37%
0 0.00
7.81% 226.48 14.94% 433.62 186.333333 247.28 2.20% 63.87 5.33%
7.45% 170.12 21.23% 484.68 249.333333 235.35 1.31% 30.00 5.27%
6.29% 183.62 11.35% 331.57 218.266667 113.30 2.90% 84.82 5.36%
6.17% 179.05 9.06% 262.78 80.4166667 182.37 2.70% 78.30 5.59%
2.11% 36.77 25.64% 447.00 289.15 157.85 3.82% 66.57 5.20%
6.21% 192.50 25.68% 796.62 411.266667 385.35 2.32% 72.02 5.17%
3.08% 105.00 20.83% 710.35 334.75 375.60 2.02% 68.83 4.49%
1.68% 52.85 20.88% 657.33 232.133333 425.20 2.17% 68.45 5.25%
6.73% 227.88 13.85% 468.62 282.966667 185.65 0.85% 28.62 4.45%
14.31% 453.50 21.21% 672.30 415.383333 256.92 0.00% 0.02 3.80%
9.49% 259.50 34.30% 937.60 629.233333 308.37 1.10% 30.18 5.54%
9.91% 256.90 23.20% 601.35 280.05 321.30 1.11% 28.75 5.20%
47.77% 237.67 24.57% 122.23 53.2166667 69.02 3.01%
3.48% 94.67 39.17% 1066.92 580.183333 486.73 0.10% 2.60 5.45%
7.56% 215.15 11.52% 327.82 69.3333333 258.48 2.15% 61.08 5.23%
2.29% 60.13 21.57% 567.53 292.083333 275.45 2.63% 69.23 4.62%
7.35% 186.70 17.24% 437.90 221.483333 216.42 3.95% 100.42 6.00%
9.72% 239.15 26.06% 641.23 388.433333 252.80 0.00% 0.03 4.18%
0 0.00
5.34% 160.98 15.52% 467.73 178.966667 288.77 1.24% 37.43 5.59%
6.16% 163.82 19.87% 528.02 52.3833333 475.63 2.55% 67.78 6.01%
10.35% 335.02 11.28% 365.02 171.2 193.82 3.47% 112.28 5.11%
5.45% 150.18 12.43% 342.57 186.966667 155.60 1.65% 45.37 6.52%
9.64% 270.68 17.02% 477.88 223.5 254.38 3.60% 101.22 5.34%
3.93% 103.48 21.53% 566.92 376.183333 190.73 1.87% 49.30 5.90%
9.42% 296.42 14.83% 466.75 150.966667 315.78 3.24% 102.02 5.80%
12.29% 293.18 12.41% 295.85 190.25 105.60 1.19% 28.48 5.12%
2.76% 80.15 22.39% 649.38 497.8 151.58 1.39% 40.28 5.73%
4.50% 114.12 25.62% 649.62 287.666667 361.95 1.20% 30.48 7.90%
4.07% 138.12 18.00% 611.27 304.75 306.52 1.21% 41.17 6.37%
5.00% 150.28 12.86% 386.25 199.316667 186.93 1.36% 40.92 5.20%
1.81% 60.80 12.94% 433.87 221.3 212.57 2.27% 76.28 5.93%
6.64% 188.00 16.62% 470.50 293.8 176.70 4.85% 137.35 5.46%
9.38% 260.68 13.68% 380.23 188.15 192.08 1.09% 30.43 5.14%
6.59% 195.53 15.51% 460.13 389 71.13 2.88% 85.43 5.12%
5.07% 109.43 10.02% 216.17 140.75 75.42 4.16% 89.77 5.59%
3.51% 99.68 1.91% 54.38 36.8666667 17.52 1.18% 33.68 1.68%
15.13% 387.72 13.36% 342.38 193.433333 148.95 1.61% 41.35 4.68%
6.79% 192.82 30.55% 867.50 614.733333 252.77 1.91% 54.10 5.29%
7.06% 198.62 14.55% 409.05 258.433333 150.62 4.95% 139.27 5.33%
8.19% 232.62 30.74% 872.80 494.95 377.85 1.74% 49.48 4.83%
2.64% 41.65 17.16% 270.48 149.633333 120.85 4.44% 69.95 5.78%
9.22% 283.12 35.26% 1082.95 883.9 199.05 3.46% 106.32 4.68%
3.26% 91.55 26.38% 741.22 555.566667 185.65 4.14% 116.42 5.34%
4.77% 108.05 19.69% 446.28 340.9 105.38 3.89% 88.12 5.29%
5.43% 162.53 12.13% 363.13 214.916667 148.22 5.16%
14.30% 281.85 22.66% 446.62 388.8 57.82 5.55% 109.45 3.76%
9.70% 285.17 16.65% 489.58 288.966667 200.62 10.55% 310.05 4.77%
12.75% 380.98 25.13% 751.17 652.216667 98.95 2.59% 77.55 4.51%
6.07% 195.80 14.24% 459.30 196.183333 263.12 1.17% 37.75 3.73%
11.07% 332.47 21.75% 653.07 198.35 454.72 1.53% 45.98 5.02%
3.85% 108.03 24.10% 676.25 325.4 350.85 3.12% 87.67 5.51%
6.11% 172.25 9.52% 268.57 178.266667 90.30 3.25% 91.60 5.34%
3.27% 109.38 17.53% 586.10 350.716667 235.38 0.97% 32.35 4.46%
9.46% 306.77 28.06% 909.85 421.716667 488.13 9.81% 317.95 4.75%
4.19% 136.40 29.36% 956.13 350.916667 605.22 2.36% 76.70 5.52%
7.26% 211.88 11.79% 344.23 136.85 207.38 3.51% 102.58 5.88%
Break Offline Offline Project Project IRC- IRC- Back- Back- Winding
Minutes % Minutes % Minutes Chat- Chat- Office Office Down
Email Email % Minutes Minutes
% Minutes
9113.68 3.48% 6064.70 0.00% 2.30 0.00
164.03 4.39% 140.20 0.00

132.92 4.67% 106.07 0.00
163.07 5.26% 147.25 0.00
90.23 5.21% 80.42 0.00
149.98 2.60% 71.38 0.00
0.00
152.20 5.12% 137.05 0.00
216.45 3.44% 117.05 0.00
0.00
154.75 3.88% 112.70 0.00
120.18 1.48% 33.87 0.00
156.63 5.23% 152.80 0.00% 0.03 0.00
162.28 4.31% 124.92 0.00
90.68 4.94% 86.20 0.00
160.22 4.86% 150.87 0.00
153.00 1.23% 42.05 0.00
165.40 1.65% 52.03 0.00
150.67 3.21% 108.78 0.00
120.55 3.99% 126.42 0.00
151.37 0.34% 9.23 0.00
134.80 3.29% 85.37 0.00
14.97 0.61% 3.02 0.00
148.37 4.62% 125.70 0.00
148.82 4.42% 125.72 0.00
121.62 2.63% 69.23 0.00
152.43 4.12% 104.73 0.00
102.93 3.50% 86.22 0.00
0.00
168.28 4.70% 141.53 0.00
159.73 3.08% 81.82 0.00
165.25 2.10% 67.97 0.00
179.67 3.13% 86.13 0.00
149.80 1.83% 51.33 0.00
155.37 2.62% 69.08 0.00
182.43 4.83% 152.00 0.00
122.05 5.15% 122.80 0.00
166.23 4.60% 133.52 0.00
200.33 5.68% 144.02 0.00
216.22 3.86% 131.18 0.00
156.25 4.12% 123.93 0.07% 2.23 0.00
198.82 1.53% 51.27 0.00
154.52 2.81% 79.63 0.00
142.83 3.59% 99.73 0.00
152.00 2.49% 73.95 0.00
120.65 4.95% 106.73 0.00
47.83 1.78% 50.75 0.00
119.85 3.11% 79.67 0.00
150.10 1.85% 52.67 0.00
149.98 5.30% 148.90 0.00
137.07 0.34% 9.52 0.00
91.03 4.22% 66.48 0.00
143.70 4.07% 125.00 0.00
150.02 4.04% 113.38 0.00
120.02 5.34% 121.07 0.00
154.52 3.52% 105.43 0.00
74.18 1.95% 38.47 0.00
140.17 2.49% 73.18 0.00
134.80 3.39% 101.32 0.00
120.43 3.17% 102.40 0.00
150.80 4.92% 147.72 0.00
154.73 1.09% 30.70 0.00
150.62 3.49% 98.53 0.00% 0.03 0.00
149.13 3.48% 116.28 0.00
154.13 3.67% 119.07 0.00
179.75 3.91% 127.23 0.00
171.83 4.14% 121.03 0.00
Team Manager - all -
Data
Advisor Report Date Sum - ACSum - Aux 0 DefSum - Aux Sum - Aux 3 Outbound (N
Ahinoam Benavides 9/20/2020 14.10 1.73 69.9 20.05
9/21/2020 7.68 3.22 9.4 116.28
9/22/2020 13.85 5.32 90.73333 55.55
9/23/2020 12.40 3.08 29.15 76.32
9/24/2020 8.67 0.33 3.216667 24.30
9/25/2020 0.00
9/26/2020 6.38 1.98 29.73333 132.70
Ahinoam Benavides Result 63.08 15.67 232.1333 425.20
Ali Gutierrez 9/20/2020 0.00
9/22/2020 18.65 3.18 25.71667 6.60
9/23/2020 15.27 25.25 79.38333 148.58
9/24/2020 12.92 49.95 65.43333 113.63
9/25/2020 13.28 17.98 7.866667 14.28
9/26/2020 17.60 20.88 0.566667 5.67
Ali Gutierrez Result 77.72 117.25 178.9667 288.77
Alvaro Gonzalez Gonzalez Trejos 9/20/2020 24.92 1.07 21.06667 50.87
9/21/2020 20.65 3.75 6.25 95.63
9/22/2020 18.70 0.75 1.4 32.35
9/23/2020 22.87 4.22 10.36667 103.82
9/24/2020 16.28 2.23 13.3 192.97
9/25/2020 0.00 0 0.00
9/26/2020 0.00 0 0.00
Alvaro Gonzalez Gonzalez Trejos Result 103.42 12.02 52.38333 475.63
Alvaro Velasquez 9/20/2020 6.25 16.98 37.15 53.33
9/21/2020 14.10 25.75 83.45 24.20
9/22/2020 13.18 26.58 95.26667 45.12
9/23/2020 11.82 34.55 159.4833 23.42
9/24/2020 0.00 0 0.00
9/25/2020 2.82 3.20 42.73333 64.02
9/26/2020 9.73 23.37 35.7 0.20
Alvaro Velasquez Result 57.90 130.43 453.7833 210.28
Andrea Melendez 9/20/2020 0.00
9/21/2020 7.13 15.07 132.4667 62.92
9/22/2020 23.00 1.05 4.05 52.75
9/23/2020 27.25 36.38 70.88333 30.93
9/24/2020 32.53 0.58 75.56667 37.42
9/25/2020 12.08 1.20 0 1.58
9/26/2020 5.00 0.25 0 0.05
Andrea Melendez Result 107.00 54.53 282.9667 185.65
Bany Sanchez 9/20/2020 21.08 16.65 75.25 51.82
9/21/2020 25.85 1.92 7.683333 8.10
9/22/2020 19.87 3.50 15.46667 7.67
9/23/2020 27.33 5.03 50.18333 79.13
9/24/2020 23.18 1.38 1.166667 0.02
9/25/2020 0.00
9/26/2020 24.48 1.85 21.45 47.08
Bany Sanchez Result 141.80 30.33 171.2 193.82
Bayron Pastora 9/20/2020 13.13 0.83 0 86.00
9/21/2020 21.67 1.70 32.66667 19.67
9/22/2020 13.80 0.77 21.78333 0.40
9/23/2020 20.15 9.05 30.83333 35.47
9/24/2020 7.77 0.47 0 0.00
9/25/2020 0.00
9/26/2020 13.30 0.23 129.6333 6.68
Bayron Pastora Result 89.82 13.05 214.9167 148.22
Beatriz Vallejos Vallejos 9/20/2020 10.78 31.38 71.01667 86.95
9/21/2020 9.50 5.02 40.65 48.17
9/22/2020 10.05 5.72 33.45 12.93
9/23/2020 21.17 17.62 20.91667 17.97
9/24/2020 14.45 18.75 22.11667 26.07
9/25/2020 0.00 18.47 0 0.00
9/26/2020 0.00 0 0.00
Beatriz Vallejos Vallejos Result 65.95 96.95 188.15 192.08
Belen Chevez 9/20/2020 0.00
9/21/2020 0.00 0 0.00
9/22/2020 0.00
9/23/2020 29.37 20.20 109.4167 36.83
9/24/2020 23.95 18.17 0 21.80
9/25/2020 15.43 5.75 58.55 89.42
9/26/2020 17.40 15.32 16.91667 90.88
Belen Chevez Result 86.15 59.43 184.8833 238.93
Bertha Ramirez 9/21/2020 0.00 0 0.00
9/24/2020 8.23 1.18 142.2333 5.95
9/25/2020 11.57 8.53 94.83333 10.27
9/26/2020 8.12 3.58 151.7333 41.60
Bertha Ramirez Result 27.92 13.30 388.8 57.82
Blanca Diaz 9/20/2020 6.13 2.28 143.5667 70.92
9/21/2020 13.93 11.72 142.8833 6.62
9/22/2020 9.73 5.75 48.3 39.13
9/23/2020 0.00
9/25/2020 11.62 7.02 22.63333 63.43
9/26/2020 6.33 10.68 58 76.82
Blanca Diaz Result 47.75 37.45 415.3833 256.92
Byron Alexander Canales Molina 9/20/2020 0.00
9/21/2020 0.00 0 0.00
9/22/2020 6.10 59.23 124.6167 32.47
9/23/2020 8.47 60.13 35.56667 5.70
9/24/2020 7.88 58.30 20.08333 15.18
9/25/2020 7.58 0.98 108.4833 7.83
9/26/2020 6.07 7.98 100.25 9.95
Byron Alexander Canales Molina Result 36.10 186.63 389 71.13
Carlos Bravo Bravo 9/20/2020 10.23 26.23 39.18333 30.53
9/21/2020 20.37 12.18 62.68333 65.65
9/22/2020 0.00 0 0.00
9/23/2020 21.52 1.60 46.75 14.77
9/24/2020 17.25 14.92 38.35 44.65
9/25/2020 0.00 0 0.00
9/26/2020 0.00 0 0.00
Carlos Bravo Bravo Result 69.37 54.93 186.9667 155.60
Darwin Poveda 9/20/2020 0.00
9/21/2020 8.72 14.88 12.85 7.82
9/22/2020 5.77 33.50 55.28333 87.07
9/23/2020 9.45 9.12 47.35 55.73
9/24/2020 5.92 2.63 40.7 16.18
9/25/2020 6.00 8.67 67.31667 87.58
9/26/2020 0.00 4.87 0 0.00
Darwin Poveda Result 35.85 73.67 223.5 254.38
Dayvin Rueda 9/20/2020 13.92 0.48 35.51667 48.72
9/21/2020 6.65 2.18 140.4 44.62
9/22/2020 8.10 17.38 155.25 85.80
9/23/2020 11.85 0.17 160.8667 87.10
9/24/2020 0.00 0 0.00
9/25/2020 0.00
9/26/2020 9.55 8.97 137.2 42.13
Dayvin Rueda Result 50.07 29.18 629.2333 308.37
Deyling Gauna 9/21/2020 2.73 27.28 8.583333 38.72
9/22/2020 16.35 5.03 29.06667 30.77
9/23/2020 7.33 5.25 126.7833 126.32
9/24/2020 9.62 36.43 91.9 54.35
9/25/2020 5.92 1.42 23.71667 70.97
9/26/2020 5.30 2.40 0 0.18
Deyling Gauna Result 47.25 77.82 280.05 321.30
Dwight Tiffer Tiffer 9/20/2020 31.18 5.13 50.9 10.22
9/21/2020 11.62 5.03 79.78333 51.10
9/22/2020 0.00 0 0.00
9/24/2020 25.93 24.82 1.183333 7.82
9/25/2020 22.03 5.80 8.883333 6.28
9/26/2020 0.00 0 0.00
Dwight Tiffer Tiffer Result 90.77 40.78 140.75 75.42
Edwin Espinoza 9/21/2020 18.32 21.53 101.4333 14.78
9/22/2020 11.08 13.08 67.06667 17.27
9/23/2020 11.88 16.47 75.78333 13.35
9/24/2020 11.88 2.32 8.5 80.22
9/25/2020 11.48 1.48 123.4 65.12
9/26/2020 0.00 0 0.00
Edwin Espinoza Result 64.65 54.88 376.1833 190.73
Erick Morales 9/20/2020 0.00
9/21/2020 10.92 2.92 59.56667 116.27
9/22/2020 16.23 2.37 9.5 68.33
9/23/2020 14.53 4.87 8.566667 108.20
9/24/2020 23.05 5.30 10.55 7.10
9/25/2020 21.70 3.73 62.78333 4.78
9/26/2020 18.27 0.38 0 11.10
Erick Morales Result 104.70 19.57 150.9667 315.78
Fatima Lopez 9/20/2020 20.23 4.15 29.08333 33.17
9/21/2020 25.03 2.27 41.75 3.87
9/22/2020 18.25 5.15 17.36667 105.42
9/23/2020 13.98 0.77 111.55 16.87
9/24/2020 0.00 0 0.00
9/25/2020 0.00 0.17 0 0.00
9/26/2020 4.52 3.42 89.21667 41.30
Fatima Lopez Result 82.02 15.92 288.9667 200.62
Freddy Paredes 9/21/2020 7.33 1.17 105.4333 31.15
9/22/2020 23.27 6.10 154.8333 9.60
9/23/2020 14.58 9.02 162.85 15.40
9/24/2020 17.07 2.32 92.8 18.17
9/25/2020 16.63 2.93 136.3 24.05
9/26/2020 8.42 3.03 0 0.58
Freddy Paredes Result 87.30 24.57 652.2167 98.95
Genesis Rostran Jarquin 9/20/2020 14.70 15.03 35.93333 20.38
9/21/2020 10.88 8.45 8.833333 37.25
9/22/2020 9.27 13.95 61.35 7.03
9/23/2020 0.00 0 0.00
9/24/2020 0.00
9/25/2020 11.35 9.00 8.733333 11.82
9/26/2020 14.98 15.17 42.71667 1.17
Genesis Rostran Jarquin Result 61.18 61.60 157.5667 77.65
Guillermo Antonio Gamez Martinez 9/20/2020 21.80 0.78 0 7.60
9/21/2020 15.53 1.88 70.46667 59.35
9/22/2020 13.63 19.97 46.51667 51.47
9/23/2020 0.00
9/24/2020 0.52 12.98 0 0.00
9/25/2020 0.00
9/26/2020 0.00 0 0.00
Guillermo Antonio Gamez Martinez Result 51.48 35.62 116.9833 118.42
Guillermo Guido 9/21/2020 39.75 12.03 43.38333 15.02
9/22/2020 27.02 12.80 33.5 46.38
9/23/2020 31.05 28.07 53.48333 25.38
9/24/2020 38.60 28.02 59.88333 18.82
9/25/2020 0.00 0 0.00
9/26/2020 0.00 9.67 0 0.00
Guillermo Guido Result 136.42 90.58 190.25 105.60
Helder Gutierrez 9/20/2020 0.00
9/21/2020 4.78 20.70 89.1 67.68
9/22/2020 16.48 22.70 20.55 60.52
9/23/2020 16.62 73.23 10.08333 9.82
9/24/2020 20.07 13.93 42.75 65.35
9/25/2020 10.92 5.85 26.46667 35.45
9/26/2020 5.52 11.73 7.233333 24.30
Helder Gutierrez Result 74.38 148.15 196.1833 263.12
Hubert Villegas Villegas 9/20/2020 25.43 0.57 48.5 16.83
9/21/2020 0.00 0 0.00
9/23/2020 22.42 14.52 9.633333 49.75
9/24/2020 29.22 11.70 81.38333 23.25
9/25/2020 23.88 21.62 0 89.37
9/26/2020 18.07 40.35 15.03333 14.40
Hubert Villegas Villegas Result 119.02 88.75 154.55 193.60
Isidro Perez 9/20/2020 0.00
9/21/2020 2.43 0.75 53.21667 69.02
9/22/2020 0.00
9/23/2020 0.00
9/24/2020 0.00
9/25/2020 0.00
9/26/2020 0.00 0.20 0 0.00
Isidro Perez Result 2.43 0.95 53.21667 69.02
Jafra Treminio 9/20/2020 0.00
9/21/2020 0.00 0 0.00
9/22/2020 15.28 14.58 21.08333 77.47
9/23/2020 15.82 35.03 83.2 125.02
9/24/2020 11.38 13.25 52.91667 138.27
9/25/2020 17.08 14.78 23.93333 63.82
9/26/2020 22.78 20.37 17.21667 50.15
Jafra Treminio Result 82.35 98.02 198.35 454.72
Jilma Rosa Olivas Cajina 9/20/2020 0.00
9/21/2020 13.40 2.88 28.48333 10.13
9/22/2020 14.47 34.48 0 1.45
9/23/2020 17.85 3.88 0 1.75
9/24/2020 16.45 0.53 0 3.45
9/25/2020 15.20 0.17 8.383333 0.73
9/26/2020 0.00 0.13 0 0.00
Jilma Rosa Olivas Cajina Result 77.37 42.08 36.86667 17.52
Johanna Torres 9/21/2020 15.38 19.85 15.85 89.18
9/22/2020 8.17 1.13 229.6833 48.82
9/23/2020 7.13 19.48 113.4667 123.70
9/24/2020 21.55 5.93 74.45 66.13
9/25/2020 6.97 9.33 146.7333 158.90
9/26/2020 0.00 0 0.00
Johanna Torres Result 59.20 55.73 580.1833 486.73
Jonathan Ruiz 9/21/2020 12.77 5.13 11.76667 55.78
9/22/2020 11.92 4.27 2.633333 44.45
9/23/2020 7.73 2.53 22.13333 24.50
9/24/2020 5.82 8.78 31.08333 109.70
9/25/2020 14.15 7.42 1.716667 24.05
9/26/2020 0.00 3.28 0 0.00
Jonathan Ruiz Result 52.38 31.42 69.33333 258.48
Jorge Isaac Tijerino 9/20/2020 0.00
9/21/2020 0.00 0 0.00
9/26/2020 0.00 0 0.00
Jorge Isaac Tijerino Result 0.00 0 0.00
Jose Estaban Gutierrez Carranza 9/20/2020 17.35 5.08 14.45 101.20
9/21/2020 13.13 5.18 94.1 62.18
9/22/2020 13.48 5.42 64.51667 62.37
9/23/2020 0.00 0 0.00
9/24/2020 9.52 1.83 0 0.00
9/25/2020 8.50 4.60 104.3667 100.27
9/26/2020 14.57 1.45 47.96667 24.83
Jose Estaban Gutierrez Carranza Result 76.55 23.57 325.4 350.85
Juan Pichardo 9/20/2020 19.52 2.08 68.08333 37.07
9/21/2020 0.00 0 0.00
9/22/2020 6.75 0.05 0 0.00
9/23/2020 0.00
9/24/2020 25.25 0.62 66.01667 28.02
9/25/2020 17.28 2.12 35.91667 44.72
9/26/2020 27.82 17.83 23.41667 39.15
Juan Pichardo Result 96.62 22.70 193.4333 148.95
Karen Gonzalez 9/20/2020 5.85 70.55 50 79.18
9/21/2020 14.07 1.35 53.76667 131.32
9/22/2020 9.25 49.37 73.2 2.73
9/23/2020 8.77 11.38 100.5167 62.15
9/24/2020 0.33 0.03 14.6 0.07
9/26/2020 0.00 0 0.00
Karen Gonzalez Result 38.27 132.68 292.0833 275.45
Karla Gutierrez 9/20/2020 12.52 7.95 125.6167 113.23
9/21/2020 8.28 3.25 75.23333 39.90
9/22/2020 0.00 0 0.00
9/23/2020 0.00 0.20 16.43333 0.40
9/24/2020 13.85 2.42 172.0167 28.88
9/25/2020 10.88 2.67 134.1667 20.67
9/26/2020 5.50 3.18 91.26667 49.68
Karla Gutierrez Result 51.03 19.67 614.7333 252.77
Kenneth David Espinoza 9/21/2020 12.47 5.22 30.7 6.87
9/22/2020 10.45 2.85 45.96667 58.28
9/23/2020 19.67 12.73 53.58333 14.98
9/24/2020 21.75 3.10 59.46667 15.57
9/25/2020 24.48 5.77 68.71667 54.92
9/26/2020 0.00 17.52 0 0.00
Kenneth David Espinoza Result 88.82 47.18 258.4333 150.62
Kevin Lopez 9/20/2020 0.00 0 0.00
9/21/2020 25.92 9.10 46.65 33.53
9/22/2020 12.38 9.30 112.1667 9.15
9/23/2020 12.37 12.37 116.8833 26.20
9/24/2020 22.23 17.68 120.85 6.52
9/25/2020 24.00 3.25 94.68333 49.78
9/26/2020 6.42 19.55 6.566667 26.40
Kevin Lopez Result 103.32 71.25 497.8 151.58
Kevin Palacios 9/20/2020 12.90 23.77 5.366667 1.93
9/21/2020 7.98 5.95 83.41667 25.12
9/22/2020 7.53 5.92 1.05 59.10
9/23/2020 12.27 27.70 30.98333 2.65
9/24/2020 2.87 4.92 0 0.00
9/25/2020 0.00
9/26/2020 10.20 8.55 57.45 1.50
Kevin Palacios Result 53.75 76.80 178.2667 90.30
Manuel Davila 9/20/2020 6.43 8.93 41.2 92.78
9/21/2020 14.28 11.07 75.73333 10.10
9/22/2020 12.50 11.90 38.2 107.62
9/23/2020 0.00 0 0.00
9/24/2020 0.00 0 0.00
9/25/2020 16.33 12.27 65.88333 96.58
9/26/2020 14.63 14.88 66.65 54.87
Manuel Davila Result 64.18 59.05 287.6667 361.95
Marcio Antonio Morales Meza 9/20/2020 12.35 5.65 48.48333 19.98
9/21/2020 19.07 1.63 121.7167 27.45
9/22/2020 22.25 14.32 45.78333 38.63
9/23/2020 13.62 1.53 34.88333 59.18
9/24/2020 4.30 48.45 5.066667 2.62
9/25/2020 0.00 0 0.00
9/26/2020 23.17 2.77 94.78333 87.52
Marcio Antonio Morales Meza Result 94.75 74.35 350.7167 235.38
Marelyn Vaneza Aguilar Garcia 9/20/2020 0.00
9/21/2020 25.52 11.15 22.6 119.08
9/22/2020 13.35 8.77 117.3167 44.30
9/23/2020 16.97 13.20 131.5167 73.92
9/24/2020 8.80 7.72 70.98333 89.68
9/25/2020 8.12 8.70 79.3 161.15
9/26/2020 0.00 0.17 0 0.00
Marelyn Vaneza Aguilar Garcia Result 72.75 49.70 421.7167 488.13
Margine Talavera 9/20/2020 21.95 24.90 16.01667 97.02
9/21/2020 27.12 24.82 37.61667 6.47
9/22/2020 0.00
9/23/2020 0.00
9/24/2020 17.77 2.30 68.21667 27.87
9/25/2020 29.70 0.42 18.56667 10.75
9/26/2020 11.35 19.23 14.63333 40.62
Margine Talavera Result 107.88 71.67 155.05 182.72
Maria Alvarado 9/21/2020 13.50 29.18 20.78333 89.62
9/22/2020 7.12 6.93 55.21667 46.28
9/23/2020 7.70 9.00 59.96667 5.05
9/24/2020 6.97 27.95 35.06667 60.62
9/25/2020 0.00 0 0.00
9/26/2020 1.65 2.12 50.45 14.85
Maria Alvarado Result 36.93 75.18 221.4833 216.42
Maria Garcia 9/20/2020 9.63 8.40 73.2 141.63
9/21/2020 0.00 0 0.00
9/22/2020 0.00
9/23/2020 1.97 1.57 177.2667 123.20
9/24/2020 13.70 2.35 67.2 30.33
9/25/2020 15.48 3.05 144.3333 53.85
9/26/2020 19.75 4.15 32.95 28.83
Maria Garcia Result 60.53 19.52 494.95 377.85
Martin Guilermo Rivas Gonzalez 9/20/2020 6.75 0.10 0 18.23
9/21/2020 0.00 0 0.00
9/22/2020 13.95 5.78 58.83333 89.98
9/23/2020 7.92 5.70 22.51667 25.48
9/24/2020 17.32 6.97 72.56667 30.47
9/25/2020 7.27 11.48 78.76667 51.67
9/26/2020 16.92 1.85 72.06667 90.68
Martin Guilermo Rivas Gonzalez Result 70.12 31.88 304.75 306.52
Massiel Raquel Martinez Barrio 9/20/2020 16.65 0.45 58.88333 9.68
9/21/2020 22.90 7.55 73.38333 32.15
9/22/2020 32.87 0.48 6.683333 17.68
9/23/2020 22.07 0.15 28.68333 7.82
9/24/2020 0.00
9/25/2020 22.70 0.38 48.26667 4.90
9/26/2020 25.02 2.07 48.31667 20.57
Massiel Raquel Martinez Barrio Result 142.20 11.08 264.2167 92.80
Maynor Baltodano 9/21/2020 22.02 3.37 83.16667 102.67
9/22/2020 21.67 7.60 56.33333 4.83
9/23/2020 22.85 2.35 10.13333 13.35
9/24/2020 0.00 0 0.00
9/25/2020 0.00
9/26/2020 0.00 0 0.00
Maynor Baltodano Result 66.53 13.32 149.6333 120.85
Melissa Velasquez 9/21/2020 7.88 10.05 121.7833 17.80
9/22/2020 9.07 16.50 172.1333 14.30
9/23/2020 15.20 6.10 293.4167 71.03
9/24/2020 18.17 31.77 109.6 32.50
9/25/2020 3.17 36.40 186.9667 63.42
9/26/2020 0.00 0.03 0 0.00
Melissa Velasquez Result 53.48 100.85 883.9 199.05
Milena Ulloa 9/20/2020 15.27 2.52 128.4 30.78
9/21/2020 16.18 1.32 14.48333 98.37
9/22/2020 0.00 0 0.00
9/24/2020 20.25 20.83 38.23333 255.42
9/25/2020 9.65 3.28 127.8167 150.88
9/26/2020 14.75 3.65 41.98333 69.77
Milena Ulloa Result 76.10 31.60 350.9167 605.22
Moises Sandino 9/20/2020 9.63 1.37 91.3 52.35
9/21/2020 0.00 0 0.00
9/23/2020 14.13 1.22 86.9 53.88
9/24/2020 10.82 0.98 123.0167 18.77
9/25/2020 6.27 1.00 213.1667 14.95
9/26/2020 14.45 1.15 41.18333 45.70
Moises Sandino Result 55.30 5.72 555.5667 185.65
Nathalia Isabel Morales Espinoza 9/20/2020 16.13 16.78 59.48333 11.55
9/21/2020 11.98 18.15 81.93333 20.75
9/22/2020 0.00
9/24/2020 6.47 1.95 65.96667 17.78
9/25/2020 11.95 3.92 66.66667 37.27
9/26/2020 16.93 2.78 66.85 18.03
Nathalia Isabel Morales Espinoza Result 63.47 43.58 340.9 105.38
Nelson Rostran 9/21/2020 21.43 7.90 25.26667 41.60
9/22/2020 23.17 3.63 28.55 30.92
9/23/2020 21.08 4.78 0.566667 30.72
9/24/2020 17.77 6.22 22.53333 6.62
9/25/2020 13.38 9.77 59.93333 96.43
9/26/2020 3.10 1.02 0 1.10
Nelson Rostran Result 99.93 33.32 136.85 207.38
Nestor Peralta Ruiz 9/24/2020 0.00 0 0.00
9/26/2020 0.00 0 0.00
Nestor Peralta Ruiz Result 0.00 0 0.00
Olivia Camila Obando Garcia 9/20/2020 17.13 1.68 40.9 51.75
9/21/2020 28.27 3.13 55.26667 47.87
9/22/2020 19.35 2.00 77.35 77.75
9/23/2020 25.92 0.57 11.25 45.78
9/24/2020 5.55 0.23 0 10.50
9/25/2020 0.00
9/26/2020 10.87 0.25 1.566667 13.63
Olivia Camila Obando Garcia Result 107.08 7.87 186.3333 247.28
Priscila Chavez 9/20/2020 32.43 5.58 38.25 11.90
9/21/2020 33.13 4.63 56.23333 21.88
9/22/2020 0.00
9/24/2020 25.52 6.65 67.26667 69.12
9/25/2020 26.43 6.95 87.58333 132.45
9/26/2020 0.00 0 0.00
Priscila Chavez Result 117.52 23.82 249.3333 235.35
Roberto Pastor Gonzalez 9/20/2020 45.77 8.08 12.36667 9.38
9/21/2020 0.00 0 0.00
9/22/2020 0.00 0 0.00
9/23/2020 28.70 4.22 67.15 20.75
9/24/2020 38.27 11.15 46.76667 33.15
9/25/2020 26.20 13.33 55.16667 24.60
9/26/2020 29.65 12.22 36.81667 25.42
Roberto Pastor Gonzalez Result 168.58 49.00 218.2667 113.30
Roberto Useda 9/20/2020 9.80 10.68 36.86667 38.95
9/21/2020 18.32 20.57 27.9 19.40
9/22/2020 19.73 18.37 40.31667 32.05
9/23/2020 10.92 13.77 57.05 49.67
9/24/2020 0.00
9/25/2020 0.00 0 0.00
9/26/2020 21.05 37.57 37.18333 46.87
Roberto Useda Result 79.82 100.95 199.3167 186.93
Sabrina Centeno 9/20/2020 8.43 16.78 3.15 40.87
9/21/2020 0.00 0 0.00
9/22/2020 0.98 0.08 0 20.22
9/23/2020 0.00 0 0.00
9/24/2020 2.08 0.88 130.1167 94.38
9/25/2020 10.43 0.80 177.3833 3.13
9/26/2020 8.83 3.95 77.78333 94.20
Sabrina Centeno Result 30.77 22.50 388.4333 252.80
Sara Barbara Valladares 9/20/2020 14.63 2.55 0 38.10
9/21/2020 27.83 0.50 37.75 11.55
9/22/2020 12.12 0.40 11.91667 102.25
9/23/2020 24.92 0.95 27.28333 12.65
9/24/2020 9.48 0.12 0 0.00
9/25/2020 0.00
9/26/2020 17.88 0.25 3.466667 17.82
Sara Barbara Valladares Result 106.87 4.77 80.41667 182.37
Scarleth Rivera Mena 9/20/2020 5.13 5.38 73.48333 12.15
9/21/2020 2.57 5.85 125.2167 66.23
9/22/2020 3.65 1.23 0 2.00
9/23/2020 0.00
9/24/2020 4.70 31.42 90.45 77.47
9/25/2020 0.00
Scarleth Rivera Mena Result 16.05 43.88 289.15 157.85
Sharon Quinto 9/20/2020 27.35 9.43 95.3 118.80
9/21/2020 28.38 10.27 113.75 91.17
9/22/2020 49.90 3.52 43.38333 19.03
9/23/2020 0.00
9/25/2020 40.08 26.65 59.7 76.43
9/26/2020 28.60 6.58 99.13333 79.92
Sharon Quinto Result 174.32 56.45 411.2667 385.35
Vanessa Oporta 9/20/2020 14.25 6.05 34.23333 40.00
9/21/2020 6.05 2.25 37.58333 60.00
9/22/2020 18.92 23.30 77.23333 11.88
9/23/2020 10.53 5.87 46.56667 58.03
9/24/2020 9.37 2.67 15.06667 18.78
9/25/2020 14.63 5.17 10.61667 23.87
9/26/2020 0.00 0 0.00
Vanessa Oporta Result 73.75 45.30 221.3 212.57
Walter Gutierrez 9/21/2020 0.00 0 0.00
9/22/2020 0.00
Walter Gutierrez Result 0.00 0 0.00
Wendell Martinez 9/20/2020 0.00
9/21/2020 0.00 0 0.00
9/22/2020 12.98 3.70 27.45 11.78
9/23/2020 8.92 3.57 42.38333 14.98
9/24/2020 7.40 6.12 18.61667 33.07
9/25/2020 12.35 1.20 73.48333 32.63
9/26/2020 12.03 1.87 131.8667 84.23
Wendell Martinez Result 53.68 16.45 293.8 176.70
Winston Ariel Gurdian Perez 9/20/2020 13.08 17.90 70.9 66.62
9/21/2020 16.02 30.17 55.48333 64.65
9/22/2020 19.88 8.03 46.13333 93.85
9/23/2020 13.20 7.20 50.7 49.22
9/24/2020 0.00 0 0.00
9/25/2020 16.98 5.40 88.45 77.48
9/26/2020 8.28 7.07 23.08333 23.78
Winston Ariel Gurdian Perez Result 87.45 75.77 334.75 375.60
Total Result 4841.18 3272.68 17985.72 14342.37
Sum - AuxSum - Aux 6 Offline Minutes
44.97 27.42
29.80
29.80 9.95
29.98 11.45
14.93
15.92 3.22
165.40 52.03
49.37 24.67
29.68 30.65
29.72 21.30
29.55 30.03
29.97 34.88
168.28 141.53
32.58 25.40
31.28
31.83 22.30
30.83 16.75
33.20 17.37
159.73 81.82
29.32 29.13
29.85 30.40
30.12 20.52
29.80 30.15
15.05
29.90 30.00
164.03 140.20
29.98 23.98
30.07 19.23
29.55 25.63
29.68 25.68
15.98 14.25
15.40
150.67 108.78
30.02
30.45 26.37
29.68 15.40
30.05 21.23
15.00
30.05 4.97
165.25 67.97
19.83 24.38
29.70 11.60
29.63 20.60
30.50 19.03
15.02
29.83 29.82
154.52 105.43
15.70 21.68
34.22 20.02
31.13 12.97
30.30 20.10
31.48 24.97
142.83 99.73
31.53 30.00
30.03 19.10
36.88 31.95
34.47 25.02
132.92 106.07
14.63 10.42
29.63 5.22
29.92 22.83
74.18 38.47
15.00 26.70
30.47 15.25
30.00 32.17
15.03 25.87
30.05 26.43
120.55 126.42
32.37 19.75
29.87 14.73
29.95 19.73
29.97 9.83
29.85 9.90
152.00 73.95
44.85 23.05
44.97 7.52
44.95 24.70
44.90 30.87
179.67 86.13
30.00 20.65
29.95 12.38
29.93
29.93 11.90
29.98 6.40
149.80 51.33
29.98 9.23
29.97
30.00
29.97
31.45
151.37 9.23
11.88
29.63 25.28
29.92 23.62
29.82 23.78
33.55 12.68
134.80 85.37
30.70 29.90
29.97 26.87
29.98 29.95
30.00 20.02
120.65 106.73
32.35 12.67
30.07 3.32
28.17 8.48
29.43 17.73
35.35 26.88
155.37 69.08
29.70 31.42
28.52 34.52
31.35 28.95
29.93 24.23
33.92 24.97
29.02 7.92
182.43 152.00
31.38 25.07
30.03 10.00
30.02 17.05
33.70 21.07
15.03
140.17 73.18
14.75 5.72
30.15 21.78
30.28 21.82
30.13 22.45
29.48 29.55
134.80 101.32
39.98 30.88
30.47 22.52
30.63 30.88
30.23 31.47
31.75 31.50
163.07 147.25
30.17 30.10
30.03 20.25
30.03 30.07
90.23 80.42
31.00 30.25
29.92 31.75
29.60 30.87
31.53 29.93
122.05 122.80
30.58 26.05
15.02 5.87
15.00 20.03
29.93 30.43
29.90 20.02
120.43 102.40
29.97
30.10 10.02
29.98 26.95
29.98 15.42
29.95 19.00
149.98 71.38
14.97 3.02
14.97 3.02
30.03 30.00
30.00 29.83
30.85 27.47
30.05 30.03
29.87 30.38
150.80 147.72
32.87 25.43
14.97 13.38
6.92
5.02
47.83 50.75
30.00 10.75
29.32 35.80
29.77 26.55
29.67 28.92
29.62 23.68
148.37 125.70
29.88 27.15
29.82 25.30
29.72 27.48
29.90 16.78
29.50 29.00
148.82 125.72
29.93 8.48
30.00 3.22
30.18 13.13
30.27 2.52
34.35 3.35
154.73 30.70
30.08 21.25
29.25 21.13
30.00 16.15
30.52 21.13
119.85 79.67
30.02 19.87
29.85 8.12
32.05 19.00
29.70 22.25
121.62 69.23
30.03 20.33
30.03
30.00 18.28
29.98 8.73
30.05 5.32
150.10 52.67
29.97 25.65
30.02 30.13
29.88 20.30
30.13 41.30
29.98 31.52
149.98 148.90
31.13 13.88
42.38 29.25
31.22 26.32
30.32 29.07
31.18 29.52
5.48
166.23 133.52
29.98 24.35
30.02 19.70
30.07 19.95
30.53 19.48
30.02 15.05
150.62 98.53
31.05 32.08
31.73 25.58
49.70 22.50
31.12 32.42
56.73 31.43
200.33 144.02
29.68 29.15
29.77 6.97
29.72 23.83
29.97 28.07
30.00 28.27
149.13 116.28
30.22 7.30
28.32 27.38
33.68 25.78
29.88 29.80
32.03 28.80
154.13 119.07
30.08 30.42
30.25 29.32
31.37 23.35
30.37 30.27
30.13 23.70
152.20 137.05
30.33 31.52
30.92 20.70
30.58 20.83
30.47 31.68
30.13
152.43 104.73
27.28
29.17
27.62
29.23 5.35
23.77 4.17
137.07 9.52
15.05
30.55 23.72
48.73 24.83
45.98 27.27
30.35 28.77
45.55 26.60
216.22 131.18
59.93 20.05
32.52 20.05
30.42 20.03
32.97
30.23 29.45
30.38 27.47
216.45 117.05
29.92 21.73
30.18 23.83
30.93 20.92
91.03 66.48
29.98 23.83
38.65 32.55
30.10 31.88
29.97 29.03
15.00 7.70
143.70 125.00
29.93 23.58
45.87 21.15
30.02 29.82
28.92 27.42
45.02 25.27
179.75 127.23
29.90 20.73
30.20 20.38
29.95 31.72
29.98 19.98
29.98 20.57
150.02 113.38
30.00 30.10
15.00 20.12
15.00 20.22
29.98 20.42
30.03 30.22
120.02 121.07
30.10 6.00
30.00 30.02
51.63 30.00
30.10 30.97
30.00 24.05
171.83 121.03
29.27 20.65
31.97 10.23
30.22 30.10
30.13 29.48
33.17 22.23
154.75 112.70
30.15 17.75
29.98 6.17
30.02 9.95
30.03
120.18 33.87
32.22 30.07
30.68 30.10
30.05 30.03
31.53 30.08
32.15 32.52
156.63 152.80
31.27 20.70
30.42 16.80
32.70 20.50
31.73 32.43
30.13 33.50
156.25 123.93
15.00 5.77
25.68 27.17
32.27 26.37
29.98 26.92
102.93 86.22
34.50 30.70
33.73 21.62
30.88 14.43
29.30 26.87
33.87 31.30
162.28 124.92
30.15 31.55
30.08 21.43
30.45 33.22
90.68 86.20
47.02 39.55
15.23 8.37
15.35 31.90
48.78 36.87
33.83 34.18
160.22 150.87
33.43
30.67 14.50
44.73 19.83
30.12 1.92
29.78 11.53
30.08 3.48
198.82 51.27
29.98 16.08
31.00 9.03
30.02 16.27
31.97 18.53
31.55 19.72
154.52 79.63
30.52 10.23
30.60 11.30
15.72 0.17
14.98
30.75 10.32
30.43 10.03
153.00 42.05
9113.68 6064.70
Report Area Manager Team Manager Forecast Site
Date
9/20/2020 Clara Guillen Aaron Lopez Concentrix (Managua)

9/20/2020 Clara Guillen Christopher Rodríguez Concentrix (Managua)
9/20/2020 Clara Guillen Fernando Peralta Concentrix (Managua)
9/20/2020 Clara Guillen Jefferson Figueroa Concentrix (Managua)
9/20/2020 Clara Guillen Wiston Blandon Concentrix (Managua)

Email
%
4.85% 0.00% 42.98% 4.55% 1.26% 15.82% 0.00% 71.95% 355.60
9.42% 0.00% 55.54% 4.62% 2.36% 8.57% 0.00% 81.30% 506.93

2.66% 74.74% 1.82% 5.01% 0.00% 0.00% 85.98% 374.30
12.41% 59.21% 4.29% 5.05% 9.65% 0.00% 93.93% 472.88
5.94% 0.00% 51.87% 2.51% 3.95% 16.87% 0.00% 84.62% 469.98

3.21% 0.00% 62.15% 0.34% 2.70% 9.54% 0.00% 79.51% 490.98
7.03% 0.00% 42.35% 8.24% 3.28% 12.19% 0.00% 78.76% 411.90
3.33% 61.21% 0.00% 6.18% 7.31% 0.00% 80.28% 421.12
4.19% 62.65% 0.41% 8.91% 2.46% 0.00% 80.39% 413.10
6.19% 0.00% 69.20% 0.00% 2.83% 7.59% 0.00% 86.89% 448.88
5.17% 48.22% 3.42% 0.97% 13.96% 0.00% 74.54% 392.77
9.34% 0.00% 33.31% 0.26% 3.90% 25.71% 0.00% 78.08% 547.53
2.62% 0.00% 52.85% 0.00% 2.24% 13.82% 0.00% 81.31% 474.23
4.49% 0.00% 70.44% 0.00% 1.98% 12.19% 0.00% 89.60% 638.50
7.92% 0.00% 34.29% 0.49% 1.18% 39.30% 0.00% 87.51% 454.48

7.04% 0.00% 59.46% 1.41% 2.66% 14.39% 0.00% 86.68% 453.62
4.55% 0.00% 40.52% 0.98% 0.98% 21.36% 0.00% 68.58% 411.38

2.43% 0.00% 67.53% 0.00% 1.62% 14.74% 0.00% 92.80% 483.72
3.41% 0.00% 56.19% 0.00% 4.79% 7.67% 0.00% 78.94% 410.85

1.18% 0.00% 49.97% 0.41% 3.91% 22.97% 0.00% 79.08% 426.03
5.40% 0.00% 56.97% 3.45% 1.46% 8.42% 0.00% 79.11% 555.85
0.00
3.25% 0.00% 37.85% 1.98% 1.25% 24.55% 0.00% 70.83% 363.68
20.60% 0.00% 58.46% 0.00% 3.52% 8.83% 0.00% 92.10% 176.63
11.29% 0.00% 48.44% 2.23% 1.54% 10.57% 0.00% 75.42% 480.75
4.51% 0.00% 70.89% 1.55% 2.57% 13.32% 0.00% 92.89% 515.80
7.14% 0.00% 41.62% 2.32% 2.06% 18.59% 0.00% 84.19% 440.73

3.68% 0.00% 64.38% 1.49% 6.00% 10.01% 0.00% 87.34% 453.65
10.64% 0.00% 54.90% 0.52% 3.72% 14.70% 0.00% 89.83% 471.65

1.48% 0.00% 40.07% 0.00% 2.36% 42.10% 0.00% 88.99% 471.50
5.66% 0.00% 42.37% 0.00% 1.83% 41.19% 0.00% 93.22% 490.72
11.70% 0.00% 43.57% 0.00% 1.83% 25.65% 0.00% 84.40% 444.07
11.31% 52.16% 0.00% 3.00% 11.17% 0.00% 80.06% 431.05
2.11% 0.00% 71.29% 0.00% 2.42% 15.31% 0.00% 91.70% 497.75
3.10% 0.00% 68.48% 2.86% 3.61% 10.22% 0.00% 89.19% 500.00
1.14% 0.00% 57.88% 0.52% 3.17% 18.00% 0.00% 86.33% 471.80

4.90% 0.00% 70.34% 6.43% 2.40% 1.01% 0.00% 85.44% 458.40
5.69% 0.00% 61.65% 0.00% 2.30% 12.08% 0.00% 82.43% 441.85
0.98% 0.00% 46.38% 4.67% 2.90% 28.59% 0.00% 85.44% 449.02

0.44% 0.00% 53.10% 2.68% 2.60% 18.27% 0.00% 78.68% 426.73
0.00
0.82% 0.00% 74.22% 4.94% 2.10% 3.92% 0.00% 88.15% 457.12
0.58% 0.00% 59.65% 1.10% 3.00% 21.70% 0.00% 89.92% 465.40
0.00
0.00
1.60% 0.00% 62.92% 3.93% 5.50% 7.64% 0.00% 82.89% 408.73
1.07% 0.00% 57.74% 0.81% 4.23% 17.17% 0.00% 83.36% 451.52
3.72% 0.00% 50.01% 12.67% 5.37% 18.02% 0.00% 91.38% 480.62
0.59% 0.00% 70.35% 0.00% 6.33% 11.36% 0.00% 92.21% 482.65
0.00
1.13% 0.00% 65.26% 0.10% 5.39% 8.97% 0.00% 85.03% 439.08
1.04% 0.00% 48.98% 2.69% 0.48% 30.83% 0.00% 89.31% 479.52
7.01% 0.00% 30.17% 2.65% 6.39% 32.09% 0.00% 92.37% 410.25
0.89% 0.00% 61.28% 0.00% 2.91% 10.10% 0.00% 86.91% 478.42
0.90% 0.00% 62.03% 4.47% 1.49% 23.99% 0.00% 93.59% 482.00
0.52% 0.00% 47.08% 1.47% 1.34% 34.02% 0.00% 87.05% 464.35
2.01% 0.00% 62.32% 1.89% 2.13% 22.32% 0.00% 91.22% 596.58
1.58% 0.00% 49.01% 0.81% 1.27% 32.94% 0.00% 88.07% 460.37
0.35% 0.00% 29.63% 0.00% 2.02% 21.70% 0.00% 71.02% 96.00
0.40% 0.00% 42.90% 1.41% 0.94% 43.90% 0.00% 92.78% 240.78
0.66% 0.00% 53.29% 0.00% 2.93% 19.77% 0.00% 76.88% 403.82
2.72% 0.00% 58.16% 7.54% 2.37% 15.73% 0.00% 88.44% 475.50
2.67% 0.00% 60.89% 1.24% 2.07% 26.56% 0.00% 94.20% 638.80
0.75% 0.00% 48.85% 6.12% 2.34% 16.62% 0.00% 77.26% 445.37
0.00
0.00
1.23% 0.00% 68.83% 0.00% 3.91% 16.25% 0.00% 93.37% 493.18
0.80% 0.00% 78.35% 1.83% 4.89% 2.05% 0.00% 88.90% 470.33
1.36% 0.00% 54.28% 6.65% 3.14% 16.36% 0.00% 85.25% 552.35
0.91% 0.00% 67.91% 4.76% 1.67% 3.23% 0.00% 79.51% 414.07
5.14% 0.00% 55.10% 0.00% 3.37% 19.75% 0.00% 87.74% 476.28
6.71% 0.00% 35.71% 1.55% 2.05% 32.19% 0.00% 79.50% 423.53
4.26% 0.00% 56.42% 0.89% 7.55% 8.44% 0.00% 80.68% 424.95
0.72% 0.00% 65.22% 2.90% 5.03% 14.02% 0.00% 89.49% 460.90
3.49% 0.00% 56.65% 2.50% 2.77% 14.80% 0.00% 82.34% 423.83
0.00
4.28% 64.98% 4.17% 2.93% 5.99% 0.00% 83.92% 525.07
4.54% 0.00% 57.82% 0.16% 1.16% 15.87% 0.00% 82.48% 428.62
0.00
3.43% 0.00% 52.80% 2.00% 1.81% 14.29% 0.00% 76.96% 404.47
0.00
0.34% 0.00% 58.95% 1.53% 2.22% 21.60% 0.00% 88.16% 460.85
1.20% 0.00% 70.98% 0.91% 2.54% 5.84% 0.00% 82.92% 438.27
0.00
0.49% 0.00% 66.28% 0.00% 1.57% 16.79% 0.00% 89.56% 473.17
0.50% 52.46% 2.74% 2.38% 6.11% 0.00% 65.27% 341.42
0.00
0.77% 0.00% 49.53% 0.00% 4.13% 32.46% 0.00% 89.68% 478.27
3.22% 43.82% 0.24% 1.47% 22.75% 0.00% 74.76% 401.27
0.00
3.98% 41.37% 0.00% 3.90% 26.73% 0.00% 82.67% 254.02
1.25% 0.00% 76.73% 0.00% 4.08% 8.59% 0.00% 91.91% 488.40
0.00
1.09% 75.39% 2.42% 4.68% 7.83% 0.00% 92.10% 492.93
5.42% 0.00% 44.39% 0.00% 2.22% 37.60% 0.00% 93.33% 309.30
0.21% 0.00% 53.56% 0.73% 0.91% 28.80% 0.00% 85.28% 448.10
0.00
1.64% 0.00% 57.49% 0.00% 2.45% 28.27% 0.00% 92.84% 498.08
4.43% 0.00% 57.43% 5.33% 1.52% 19.39% 0.00% 89.40% 469.27
1.15% 0.00% 59.53% 0.31% 3.59% 25.85% 0.00% 92.77% 492.63
4.38% 0.00% 48.87% 5.33% 4.89% 25.90% 0.00% 90.66% 472.67
0.57% 0.00% 63.93% 0.00% 2.91% 17.35% 0.00% 87.72% 488.02
0.93% 0.00% 72.91% 0.44% 4.11% 8.72% 0.00% 91.55% 476.93
2.10% 0.00% 50.76% 3.40% 1.95% 20.13% 0.00% 78.98% 534.03
1.00% 0.00% 48.59% 4.64% 1.79% 12.06% 0.00% 69.97% 361.50

1.04% 0.00% 43.48% 2.16% 2.59% 15.83% 0.00% 68.36% 359.88
1.80% 0.00% 60.03% 3.62% 5.02% 2.66% 0.00% 74.20% 486.25

5.90% 0.00% 37.75% 11.53% 3.59% 19.63% 0.00% 85.64% 461.93
0.00
1.28% 0.00% 53.06% 0.83% 2.36% 19.92% 0.00% 82.00% 421.25
1.05% 0.00% 88.59% 5.61% 2.34% 0.00% 0.00% 99.21% 155.02
6.29% 48.07% 4.20% 9.41% 8.37% 0.00% 79.74% 422.90
1.63% 0.00% 65.19% 1.12% 2.97% 13.67% 0.00% 91.88% 614.25
2.86% 0.00% 51.35% 0.75% 1.96% 17.66% 0.00% 80.68% 569.43
2.21% 0.00% 60.14% 2.45% 4.32% 6.33% 0.00% 79.07% 421.00
3.05% 0.00% 61.62% 4.42% 1.55% 12.43% 0.00% 84.22% 527.33
6.14% 0.00% 30.73% 1.16% 1.58% 43.84% 0.00% 86.80% 443.70
4.45% 0.00% 52.61% 6.48% 3.12% 9.24% 0.00% 79.05% 414.70
0.51% 0.00% 28.43% 0.00% 1.50% 50.23% 0.00% 81.61% 444.28

3.06% 0.00% 50.48% 7.39% 2.26% 8.82% 0.00% 77.54% 409.73
1.31% 0.00% 62.92% 2.01% 1.45% 11.46% 0.00% 79.59% 508.82
1.18% 0.00% 50.11% 3.79% 1.35% 17.85% 0.00% 75.65% 399.92
3.03% 0.00% 79.39% 0.00% 0.81% 16.60% 0.00% 99.93% 121.43
3.33% 0.00% 54.17% 9.93% 2.92% 4.34% 0.00% 75.41% 481.98

2.57% 0.00% 44.29% 7.63% 3.53% 3.60% 0.00% 66.14% 350.77
0.81% 0.00% 68.69% 2.57% 3.74% 3.37% 0.00% 80.20% 425.67
0.00
1.49% 0.00% 41.89% 4.64% 1.11% 26.64% 0.00% 76.45% 398.57
5.59% 0.00% 48.70% 3.07% 2.11% 14.75% 0.00% 80.56% 422.22
7.60% 0.00% 45.72% 3.75% 3.10% 14.14% 0.00% 75.05% 393.65
5.02% 0.00% 45.28% 0.44% 5.15% 10.53% 0.00% 71.14% 373.20
3.92% 0.00% 46.06% 1.37% 2.33% 21.40% 0.00% 77.17% 409.83
1.74% 0.00% 36.95% 1.90% 2.51% 25.80% 0.00% 74.24% 370.28
1.13% 0.00% 55.11% 3.03% 2.55% 24.84% 0.00% 89.04% 487.67
6.11% 0.00% 64.06% 4.57% 2.99% 9.08% 0.00% 88.96% 587.62
4.50% 0.00% 61.38% 1.09% 2.69% 11.04% 0.00% 80.71% 566.53
6.08% 0.00% 74.12% 0.49% 2.46% 5.95% 0.00% 90.58% 478.62
3.84% 0.00% 66.54% 3.67% 1.90% 7.13% 0.00% 84.74% 447.38
3.22% 0.00% 43.70% 0.86% 1.05% 25.67% 0.00% 75.76% 442.20
0.00
1.86% 0.00% 48.03% 6.86% 2.81% 6.91% 0.00% 84.38% 434.08
8.70% 85.87% 0.00% 5.41% 0.00% 0.00% 99.96% 124.78
0.00
0.87% 0.00% 57.33% 3.44% 1.93% 16.60% 0.00% 82.85% 449.23
2.40% 55.95% 1.87% 4.13% 10.90% 0.00% 76.44% 400.82

1.84% 0.00% 37.34% 0.00% 1.56% 29.63% 0.00% 72.83% 423.32
1.50% 75.53% 0.89% 2.60% 4.15% 0.00% 84.72% 449.12

1.44% 0.00% 44.37% 6.30% 3.45% 22.60% 0.00% 78.77% 417.08
3.51% 47.68% 1.85% 4.44% 29.72% 0.00% 88.87% 465.42
1.46% 0.00% 60.95% 0.00% 2.59% 19.19% 0.00% 93.14% 592.52
1.34% 0.00% 51.53% 0.00% 2.90% 15.75% 0.00% 74.51% 393.07
2.45% 0.00% 40.15% 0.94% 2.51% 19.80% 0.00% 71.67% 384.80
4.60% 0.00% 45.60% 8.28% 1.44% 10.91% 0.00% 71.41% 374.00
1.37% 0.00% 55.61% 0.00% 3.80% 13.34% 0.00% 75.22% 440.38
6.95% 0.00% 40.98% 5.58% 2.54% 28.86% 0.00% 87.72% 460.38
0.00
1.41% 0.00% 68.58% 1.78% 4.47% 10.40% 0.00% 87.72% 454.68
3.83% 0.00% 41.00% 4.30% 1.85% 27.61% 0.00% 79.65% 508.50
2.07% 0.00% 40.49% 1.53% 5.72% 21.69% 0.00% 79.13% 406.20
0.00
1.65% 0.00% 46.67% 3.92% 4.28% 6.33% 0.00% 67.89% 355.52
3.62% 67.78% 5.32% 5.59% 7.58% 0.00% 91.56% 361.43

3.88% 0.00% 41.36% 15.78% 4.91% 6.11% 0.00% 77.04% 407.12
1.01% 0.00% 56.71% 0.00% 4.92% 11.60% 0.00% 78.17% 455.75
2.37% 0.00% 65.18% 2.14% 4.78% 6.25% 0.00% 82.46% 429.68
2.90% 61.70% 1.20% 3.33% 13.03% 0.00% 94.35% 373.87
2.01% 0.00% 60.92% 0.31% 2.36% 19.43% 0.00% 85.78% 449.98
1.86% 0.00% 66.11% 0.70% 3.86% 11.86% 0.00% 86.98% 613.63
4.05% 0.00% 31.95% 2.73% 2.27% 42.98% 0.00% 88.46% 462.88

5.13% 0.00% 39.85% 3.86% 1.16% 35.96% 0.00% 90.64% 570.75
0.50% 0.00% 42.23% 2.07% 1.22% 40.09% 0.00% 86.56% 506.90

6.49% 0.00% 63.85% 2.08% 1.46% 7.33% 0.00% 82.70% 439.10
1.54% 0.00% 53.39% 0.00% 1.48% 25.60% 0.00% 83.98% 496.28
0.49% 62.34% 6.16% 1.46% 11.39% 0.00% 82.78% 436.62
0.00
4.77% 0.00% 38.14% 7.97% 2.16% 25.97% 0.00% 85.35% 604.25
1.33% 0.00% 54.17% 1.43% 4.31% 14.82% 0.00% 84.92% 451.85
1.16% 0.00% 56.03% 0.00% 4.78% 21.60% 0.00% 84.82% 484.68
2.76% 55.12% 4.35% 3.04% 6.65% 0.00% 73.99% 523.33
1.32% 0.00% 61.84% 4.63% 1.79% 18.77% 0.00% 89.24% 470.65
6.62% 0.00% 48.26% 1.88% 2.27% 14.74% 0.00% 77.37% 405.03
3.42% 0.00% 45.38% 2.99% 2.89% 22.72% 0.00% 77.87% 392.33
2.86% 0.00% 62.65% 0.47% 5.32% 11.97% 0.00% 84.84% 495.52
6.49% 0.00% 34.46% 0.00% 2.38% 25.50% 0.00% 71.07% 369.32
0.00
1.17% 0.00% 54.87% 4.77% 1.15% 6.40% 0.00% 69.48% 479.55
3.33% 0.00% 41.09% 5.12% 2.09% 16.15% 0.00% 72.79% 381.02
9.63% 0.00% 56.12% 2.13% 2.01% 18.18% 0.00% 89.83% 471.82
3.55% 0.00% 63.46% 1.51% 1.65% 9.62% 0.00% 80.83% 435.88
7.98% 0.00% 56.51% 10.79% 4.08% 4.48% 0.00% 86.87% 450.25
2.05% 0.00% 63.38% 1.22% 1.45% 6.19% 0.00% 75.17% 439.17
3.88% 0.00% 71.28% 0.00% 3.01% 11.10% 0.00% 98.14% 581.83
0.00% 0.00% 0.00% 96.39% 0.00% 98.63% 16.87

2.40% 0.00% 61.42% 4.25% 3.76% 7.34% 0.00% 84.96% 444.07
0.17% 0.00% 25.25% 0.01% 0.37% 54.15% 0.00% 91.02% 480.25
1.36% 0.00% 66.28% 3.32% 4.41% 2.26% 0.00% 79.94% 414.53
2.99% 0.00% 27.56% 0.66% 2.34% 50.47% 0.00% 89.53% 582.78
6.50% 0.00% 45.92% 0.00% 2.42% 21.55% 0.00% 79.00% 460.80
1.59% 0.00% 67.35% 1.81% 3.68% 11.29% 0.00% 86.56% 473.60
0.93% 0.00% 49.00% 1.81% 2.39% 20.38% 0.00% 76.07% 446.15
3.71% 41.99% 2.11% 2.79% 31.15% 0.00% 84.65% 443.48
2.53% 0.00% 67.93% 1.62% 3.19% 3.18% 0.00% 79.15% 411.87
1.68% 0.00% 40.77% 0.00% 2.49% 31.30% 0.00% 77.76% 494.05
0.00
5.80% 0.00% 55.99% 5.83% 2.35% 5.99% 0.00% 76.44% 398.38
3.38% 0.00% 65.06% 2.54% 1.94% 12.03% 0.00% 86.50% 606.02
4.81% 0.00% 30.87% 2.26% 2.88% 33.46% 0.00% 76.57% 451.48
1.56% 0.00% 67.40% 5.68% 3.82% 4.24% 0.00% 84.36% 466.22
0.00
4.61% 0.00% 53.74% 5.51% 4.05% 0.12% 0.00% 71.82% 424.95
0.38% 78.92% 0.00% 0.79% 0.00% 0.00% 80.12% 52.48

3.48% 0.00% 41.62% 8.39% 4.21% 11.75% 0.00% 72.78% 505.22
4.27% 0.00% 49.16% 6.08% 3.27% 14.03% 0.00% 83.97% 456.02
0.00
0.58% 0.00% 34.30% 11.09% 2.14% 2.55% 0.00% 52.19% 138.52
1.63% 0.00% 45.59% 1.94% 4.33% 17.59% 0.00% 76.63% 453.20
2.67% 63.59% 0.00% 6.67% 8.22% 0.00% 87.54% 502.45
1.90% 93.29% 0.00% 4.73% 0.00% 0.00% 99.93% 200.35
2.34% 0.00% 36.55% 0.76% 0.90% 27.62% 0.00% 74.87% 392.10
0.00
5.00% 0.00% 77.85% 0.00% 2.88% 8.72% 0.00% 94.92% 285.33
2.32% 0.00% 65.85% 0.66% 5.03% 15.73% 0.00% 91.34% 590.73
0.00
6.45% 0.00% 43.69% 7.21% 1.48% 20.52% 0.00% 81.69% 533.05
1.57% 0.00% 52.63% 3.69% 3.98% 25.20% 0.00% 88.09% 477.53

3.79% 0.00% 51.19% 1.75% 1.10% 29.16% 0.00% 89.53% 475.12
9.00% 78.77% 0.00% 0.27% 11.89% 0.00% 99.97% 122.88
0.85% 0.00% 51.58% 6.68% 1.27% 15.83% 0.00% 78.01% 427.47
0.39% 0.00% 42.49% 0.00% 0.40% 41.72% 0.00% 86.89% 456.37
10.14% 0.00% 25.87% 6.04% 2.05% 26.74% 0.00% 74.04% 465.92
1.25% 0.00% 34.81% 4.71% 2.97% 29.57% 0.00% 84.56% 465.55
5.47% 0.00% 30.12% 1.63% 4.27% 0.22% 0.00% 42.64% 231.57
2.06% 0.00% 62.98% 7.55% 2.47% 8.70% 0.00% 86.95% 608.37
1.21% 0.00% 47.28% 3.85% 0.97% 9.43% 0.00% 64.00% 392.08
5.59% 0.00% 60.31% 2.94% 2.27% 16.30% 0.00% 90.52% 473.40
7.25% 0.00% 61.79% 0.00% 4.43% 3.17% 0.00% 77.63% 403.87
4.15% 0.00% 51.66% 1.37% 6.97% 11.91% 0.00% 78.39% 434.02
4.99% 0.00% 54.21% 0.79% 3.90% 21.23% 0.00% 86.40% 493.72
0.00
2.08% 0.00% 65.02% 4.38% 2.46% 13.34% 0.00% 88.59% 624.00
7.61% 0.00% 65.05% 1.49% 1.78% 6.80% 0.00% 85.73% 451.67

6.89% 0.00% 59.83% 0.70% 1.40% 7.66% 0.00% 78.61% 415.62
6.58% 0.00% 57.18% 3.32% 2.82% 8.44% 0.00% 79.34% 405.90
4.68% 0.00% 68.06% 1.28% 1.35% 5.41% 0.00% 81.43% 474.32
1.44% 0.00% 64.88% 3.41% 4.84% 0.49% 0.00% 76.27% 408.63
1.96% 0.00% 76.02% 2.85% 2.91% 3.85% 0.00% 99.91% 564.70
6.30% 0.00% 48.03% 0.00% 3.88% 11.06% 0.00% 73.57% 480.02
0.68% 0.00% 48.31% 0.00% 2.58% 32.51% 0.00% 90.54% 485.73
2.03% 0.00% 62.39% 3.24% 4.05% 5.69% 0.00% 86.04% 462.60
5.80% 0.00% 55.66% 0.00% 2.61% 17.01% 0.00% 82.93% 435.85
0.00
3.90% 53.15% 0.94% 3.04% 18.37% 0.00% 84.81% 506.95
5.98% 57.34% 0.00% 1.84% 21.06% 0.00% 89.32% 523.92
14.79% 33.91% 0.00% 2.09% 21.43% 0.00% 77.92% 240.68
1.12% 66.63% 0.00% 2.99% 0.00% 0.00% 70.71% 184.40
0.88% 0.00% 40.84% 0.37% 1.16% 20.08% 0.00% 64.15% 457.65
0.00
6.20% 48.93% 2.37% 2.62% 14.56% 0.00% 77.20% 501.95
1.31% 0.00% 58.38% 0.00% 3.11% 15.49% 0.00% 79.63% 514.57
0.62% 0.00% 34.44% 0.00% 1.73% 27.45% 0.00% 65.81% 433.70
6.36% 0.00% 85.16% 0.00% 6.72% 0.00% 0.00% 98.25% 139.87
2.55% 75.61% 10.38% 4.25% 0.00% 0.00% 92.71% 62.53
4.64% 0.00% 79.91% 0.00% 1.10% 1.36% 0.00% 87.60% 342.75
7.03% 0.00% 44.71% 4.31% 1.44% 25.44% 0.00% 83.83% 511.95
0.99% 0.00% 36.13% 0.00% 2.75% 39.79% 0.00% 81.34% 599.83
1.32% 0.00% 50.55% 0.93% 2.85% 3.69% 0.00% 60.34% 375.98
1.93% 0.00% 26.02% 4.85% 1.47% 51.83% 0.00% 90.13% 172.98
3.12% 0.00% 24.65% 6.31% 2.71% 17.96% 0.00% 62.76% 358.08
2.72% 0.00% 61.21% 6.86% 2.19% 3.54% 0.00% 77.29% 400.92
4.77% 0.00% 49.06% 3.34% 4.95% 12.92% 0.00% 80.77% 389.65
4.19% 0.00% 66.09% 6.65% 5.57% 3.57% 0.00% 88.55% 472.12
2.64% 0.00% 65.39% 0.00% 3.88% 8.33% 0.00% 81.10% 474.23
1.27% 0.00% 43.23% 2.21% 4.10% 30.56% 0.00% 84.95% 547.63

2.22% 55.12% 0.69% 4.12% 8.70% 0.00% 75.50% 479.80
7.16% 0.00% 42.64% 1.27% 5.51% 12.96% 0.00% 75.51% 549.13

2.39% 0.00% 54.58% 0.00% 2.52% 13.13% 0.00% 79.20% 535.08
1.99% 0.00% 73.35% 4.40% 1.99% 3.28% 0.00% 89.50% 542.30

4.05% 0.00% 37.83% 2.86% 1.74% 11.72% 0.00% 59.46% 396.02
4.02% 0.00% 43.39% 8.17% 1.48% 21.25% 0.00% 81.69% 327.38
0.59% 0.00% 28.11% 0.00% 1.32% 56.60% 0.00% 88.11% 464.00

8.76% 0.00% 67.76% 3.48% 2.67% 4.35% 0.00% 87.57% 464.30
0.00
0.78% 0.00% 42.00% 0.74% 1.66% 28.18% 0.00% 73.98% 466.13
5.12% 0.00% 54.45% 11.10% 2.55% 3.51% 0.00% 77.49% 403.47
0.00
0.00
1.46% 0.00% 57.04% 2.66% 1.13% 28.34% 0.00% 91.50% 485.62
6.87% 0.00% 34.43% 1.84% 2.21% 34.00% 0.00% 81.59% 424.48
3.28% 0.00% 66.04% 0.99% 4.14% 12.37% 0.00% 88.04% 461.12
0.00
1.58% 0.00% 53.42% 3.90% 4.23% 24.10% 0.00% 88.71% 502.90
2.80% 0.00% 45.61% 1.94% 3.18% 29.40% 0.00% 85.25% 438.42
0.53% 0.00% 54.15% 0.14% 1.37% 23.04% 0.00% 80.76% 429.37
0.00
4.03% 0.00% 76.47% 1.59% 2.79% 4.50% 0.00% 92.63% 486.52
2.84% 0.00% 58.17% 0.64% 2.35% 17.46% 0.00% 84.19% 442.95
0.00% 0.00% 0.00% 0.00% 0.00% 0.02% 0.03
2.79% 0.00% 45.21% 1.97% 1.20% 17.24% 0.00% 69.64% 438.90
1.16% 0.00% 53.56% 2.17% 3.80% 1.54% 0.00% 63.30% 367.17
4.31% 0.00% 70.20% 0.00% 2.46% 3.72% 0.00% 89.04% 550.38
4.04% 0.00% 42.71% 0.00% 2.73% 11.48% 0.00% 62.38% 394.43
0.43% 0.00% 37.18% 2.40% 1.70% 23.30% 0.00% 66.97% 429.30
2.05% 0.00% 47.06% 2.32% 4.50% 14.84% 0.00% 78.67% 428.20
3.70% 0.00% 33.62% 2.46% 2.54% 32.05% 0.00% 80.12% 488.32
2.00% 0.00% 25.54% 0.00% 0.61% 43.28% 0.00% 76.03% 397.65

2.40% 31.25% 0.00% 1.06% 36.02% 0.00% 73.23% 433.75
2.37% 45.11% 0.00% 2.04% 11.59% 0.00% 67.32% 395.52
1.17% 51.89% 1.41% 1.62% 13.28% 0.00% 70.77% 506.45

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.72
4.22% 40.25% 4.70% 3.10% 26.06% 0.00% 82.21% 442.05
1.69% 0.00% 54.84% 0.00% 1.55% 8.14% 0.00% 66.92% 470.18
2.10% 0.00% 50.28% 2.12% 2.60% 11.72% 0.00% 70.49% 462.67
3.76% 0.00% 33.51% 0.00% 1.63% 34.75% 0.00% 81.07% 424.50
0.00
4.44% 0.00% 15.99% 1.87% 1.28% 37.74% 0.00% 62.66% 398.22
1.21% 0.00% 33.70% 0.71% 1.36% 36.65% 0.00% 76.86% 544.93
1.02% 0.00% 45.87% 0.30% 2.54% 26.84% 0.00% 79.48% 418.15
3.84% 47.50% 2.43% 1.50% 5.50% 0.00% 60.81% 394.62
7.97% 0.00% 41.16% 0.00% 2.91% 13.19% 0.00% 70.08% 419.07
5.57% 51.64% 5.94% 2.41% 6.89% 0.00% 72.72% 451.28
0.00
13.18% 33.54% 4.34% 3.32% 2.80% 0.00% 59.78% 325.28
0.00
3.05% 0.00% 49.47% 1.68% 2.05% 7.23% 0.00% 66.47% 367.38
6.05% 0.00% 66.39% 1.72% 4.13% 8.00% 0.00% 90.10% 545.28
0.00
8.94% 0.00% 55.07% 10.44% 2.07% 1.50% 0.00% 82.97% 435.97
0.00
6.39% 0.00% 49.97% 0.46% 4.83% 6.01% 0.00% 72.00% 442.02
3.71% 0.00% 54.27% 0.00% 2.83% 2.02% 0.00% 65.18% 412.62
6.16% 0.00% 39.75% 1.42% 4.09% 19.06% 0.00% 77.21% 539.92
2.17% 0.00% 75.70% 2.96% 1.54% 4.32% 0.00% 91.14% 488.95
6.54% 0.00% 42.38% 0.00% 1.64% 43.07% 0.00% 94.56% 369.05
13.78% 35.22% 0.00% 1.39% 0.00% 0.00% 50.40% 181.68
6.42% 0.00% 36.46% 1.93% 0.90% 18.11% 0.00% 64.87% 456.73
3.71% 0.00% 33.30% 0.36% 1.46% 24.51% 0.00% 66.33% 433.25
1.40% 20.28% 2.58% 2.12% 0.04% 0.00% 26.46% 66.03
0.00% 0.04% 0.15
0.00
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00
0.00
1.98% 0.00% 35.11% 2.86% 0.46% 17.18% 0.00% 58.59% 210.65
1.74% 0.00% 41.75% 1.83% 1.33% 25.53% 0.00% 72.76% 482.38
8.98% 56.60% 13.25% 3.40% 0.11% 0.00% 83.44% 431.90
0.00
3.46% 0.00% 70.00% 1.71% 4.67% 12.13% 0.00% 92.97% 487.53
0.00
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.05% 0.05
0.00
5.47% 0.00% 48.10% 0.00% 3.37% 1.95% 0.00% 59.01% 319.85
0.00% 0.02% 0.03
6.09% 0.00% 60.76% 0.00% 3.26% 14.83% 0.00% 87.29% 171.95
8.84% 0.00% 40.95% 1.79% 2.96% 22.61% 0.00% 79.17% 391.68
4.27% 0.00% 58.10% 0.63% 2.32% 21.43% 0.00% 87.63% 639.77
8.73% 0.00% 49.36% 3.56% 3.78% 14.37% 0.00% 81.65% 455.45
0.00
7.20% 0.00% 28.57% 0.00% 1.70% 27.58% 0.00% 67.98% 482.23
0.00
5.97% 0.00% 54.98% 0.83% 1.03% 17.73% 0.00% 81.59% 478.88
0.00
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00
6.30% 0.00% 49.17% 0.00% 4.43% 6.49% 0.00% 70.02% 440.12
1.33% 0.00% 55.94% 0.74% 0.94% 21.12% 0.00% 83.87% 492.05
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00
9.65% 0.00% 49.37% 3.66% 3.03% 9.10% 0.00% 76.07% 495.52
0.00
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00
13.93% 0.00% 56.03% 0.68% 2.77% 15.79% 0.00% 90.08% 469.70
14.41% 54.34% 0.00% 3.21% 12.81% 0.00% 88.05% 464.62
3.75% 0.00% 50.43% 0.00% 2.28% 22.25% 0.00% 79.84% 465.77
2.00% 0.00% 49.87% 0.94% 1.49% 33.61% 0.00% 89.69% 490.00
2.28% 0.00% 25.59% 0.78% 1.06% 29.92% 0.00% 60.85% 258.82
5.41% 15.38% 2.42% 1.98% 0.00% 0.00% 25.33% 107.70
14.02% 0.00% 55.20% 5.78% 2.82% 14.42% 0.00% 93.99% 183.63
6.13% 0.00% 61.39% 0.00% 4.34% 9.60% 0.00% 84.65% 444.65
7.24% 0.00% 67.60% 0.00% 2.79% 10.34% 0.00% 92.50% 482.65
5.16% 51.32% 5.16% 1.58% 8.88% 0.00% 72.33% 468.48
4.81% 0.00% 50.32% 0.42% 3.86% 27.89% 0.00% 89.83% 539.05
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00
3.15% 0.00% 62.41% 2.40% 2.03% 14.26% 0.00% 85.49% 622.62
5.87% 40.55% 0.00% 1.73% 0.00% 0.00% 48.76% 87.38
Unproductive Schedule Phone Chat/Email Talk Hold ACW ACW Ext Out
Time (Minutes) Adherence Available Available Time Time Hours Minute External
% Hours Hours Hours Hours s Hours
138.63 -100.00% 0.40 0.00 3.54 0.37 0.10 6.25 1.30

0.00% 0.00
116.62 -100.00% 0.98 0.00 5.77 0.48 0.25 14.70 0.89
61.05 -100.00% 0.19 0.00 5.42 0.13 0.36 21.80
30.53 -100.00% 1.04 0.00 4.97 0.36 0.42 25.43 0.81
0.00% 0.00
85.40 -100.00% 0.55 0.00 4.80 0.23 0.37 21.95 1.56
126.55 -100.00% 0.33 0.00 6.40 0.04 0.28 16.65 0.98
111.08 -100.00% 0.61 0.00 3.69 0.72 0.29 17.13 1.06
103.45 -100.00% 0.29 0.00 5.35 0.54 32.43 0.64
100.77 -100.00% 0.36 0.00 5.37 0.03 0.76 45.77 0.21
67.75 -100.00% 0.53 0.00 5.96 0.24 14.63 0.65
134.15 -100.00% 0.45 0.00 4.23 0.30 0.09 5.13 1.23
153.50 -100.00% 1.09 0.00 3.89 0.03 0.46 27.35 3.00
109.03 -100.00% 0.26 0.00 5.14 0.22 13.08 1.34
74.12 -100.00% 0.53 0.00 8.37 0.24 14.10 1.45
0.00% 0.00
64.57 -100.00% 0.69 0.00 2.97 0.04 0.10 6.13 3.40
69.73 -100.00% 0.61 0.00 5.19 0.12 0.23 13.92 1.26
0.00% 0.00
188.47 -100.00% 0.46 0.00 4.05 0.10 0.10 5.85 2.14
37.55 -100.00% 0.21 0.00 5.87 0.14 8.43 1.28
0.00% 0.00
109.10 -100.00% 0.30 0.00 4.87 0.42 24.92 0.66
112.72 -100.00% 0.11 0.00 4.49 0.04 0.35 21.08 2.06
146.47 -100.00% 0.63 0.00 6.67 0.40 0.17 10.23 0.99
0.00% 0.00
0.00% 0.00
0.00 0.00 0.00
149.78 -100.00% 0.28 0.00 3.24 0.17 0.11 6.43 2.10
15.15 -100.00% 0.66 0.00 1.87 0.11 6.75 0.28
156.67 -100.00% 1.20 0.00 5.15 0.24 0.16 9.80 1.12
39.48 -100.00% 0.42 0.00 6.56 0.14 0.24 14.25 1.23
0.00% 0.00
82.78 -100.00% 0.62 0.00 3.63 0.20 0.18 10.78 1.62
0.00% 0.00
65.73 -100.00% 0.32 0.00 5.57 0.13 0.52 31.18 0.87
0.00% 0.00
53.42 -100.00% 0.93 0.00 4.80 0.05 0.33 19.52 1.29
58.32 -100.00% 0.13 0.00 3.54 0.21 12.52 3.72
35.68 -100.00% 0.50 0.00 3.72 0.16 9.63 3.61
82.05 -100.00% 1.03 0.00 3.82 0.16 9.63 2.25
107.33 -100.00% 1.01 0.00 4.68 0.27 16.13 1.00
45.05 -100.00% 0.19 0.00 6.45 0.22 13.13 1.39
60.60 -100.00% 0.29 0.00 6.40 0.27 0.34 20.23 0.95
0.00% 0.00
0.00% 0.00
74.73 -100.00% 0.10 0.00 5.27 0.05 0.29 17.35 1.64
78.10 -100.00% 0.44 0.00 6.29 0.58 0.22 12.90 0.09
94.15 -100.00% 0.51 0.00 5.51 0.21 12.35 1.08
0.00% 0.00
76.52 -100.00% 0.09 0.00 4.06 0.41 0.25 15.27 2.50
115.63 -100.00% 0.04 0.00 4.80 0.24 0.24 14.10 1.65
0.00 0.00 0.00
61.43 -100.00% 0.07 0.00 6.41 0.43 0.18 10.88 0.34
52.17 -100.00% 0.05 0.00 5.15 0.09 0.26 15.53 1.87
0.00 0.00 0.00
0.00 0.00 0.00
84.38 -100.00% 0.13 0.00 5.17 0.32 0.45 27.12 0.63
90.13 -100.00% 0.10 0.00 5.21 0.07 0.38 22.90 1.55
45.33 -100.00% 0.33 0.00 4.38 1.11 0.47 28.27 1.58
40.78 -100.00% 0.05 0.00 6.14 0.55 33.13 0.99
0.00 0.00 0.00
77.28 -100.00% 0.10 0.00 5.62 0.01 0.46 27.83 0.77
57.38 -100.00% 0.09 0.00 4.38 0.24 0.04 2.57 2.76
33.87 -100.00% 0.52 0.00 2.23 0.20 0.47 28.38 2.38
72.07 -100.00% 0.08 0.00 5.62 0.27 16.02 0.93
33.02 -100.00% 0.08 0.00 5.32 0.38 0.13 7.68 2.06
69.07 -100.00% 0.05 0.00 4.19 0.13 0.12 7.13 3.02
57.43 -100.00% 0.22 0.00 6.79 0.21 0.23 13.93 2.43
62.33 -100.00% 0.14 0.00 4.27 0.07 0.11 6.65 2.87
39.17 -100.00% 0.01 0.00 0.67 0.05 2.73 0.49
18.73 -100.00% 0.02 0.00 1.86 0.06 0.04 2.43 1.90
121.42 -100.00% 0.06 0.00 4.66 0.26 15.38 1.73
62.17 -100.00% 0.24 0.00 5.21 0.68 0.21 12.77 1.41
39.35 -100.00% 0.30 0.00 6.88 0.14 0.23 14.07 3.00
130.82 -100.00% 0.07 0.00 4.69 0.59 0.23 13.50 1.60
0.00 0.00 0.00
0.00 0.00 0.00
35.03 -100.00% 0.11 0.00 6.06 0.34 20.65 1.43
58.73 -100.00% 0.07 0.00 6.91 0.16 0.43 25.85 0.18
95.60 -100.00% 0.15 0.00 5.86 0.72 0.34 20.37 1.77
106.73 -100.00% 0.08 0.00 5.89 0.41 0.15 8.72 0.28
66.55 -100.00% 0.46 0.00 4.98 0.31 18.32 1.79
109.22 -100.00% 0.60 0.00 3.17 0.14 0.18 10.92 2.86
101.77 -100.00% 0.37 0.00 4.95 0.08 0.66 39.75 0.74
54.12 -100.00% 0.06 0.00 5.60 0.25 0.43 25.92 1.20
90.90 -100.00% 0.30 0.00 4.86 0.21 0.24 14.28 1.27
0.00 0.00 0.00
100.62 -100.00% 0.45 0.00 6.78 0.43 0.31 18.32 0.63
91.05 -100.00% 0.39 0.00 5.01 0.01 0.10 6.05 1.37
0.00 0.00 0.00
121.07 -100.00% 0.30 0.00 4.62 0.18 0.16 9.50 1.25
0.00 0.00 0.00
61.87 -100.00% 0.03 0.00 5.14 0.13 0.19 11.62 1.88
90.25 -100.00% 0.11 0.00 6.25 0.08 0.22 13.40 0.51
0.00 0.00 0.00
55.13 -100.00% 0.04 0.00 5.84 0.14 8.28 1.48
181.68 -100.00% 0.04 0.00 4.57 0.24 0.21 12.47 0.53
0.00 0.00 0.00
55.02 -100.00% 0.07 0.00 4.40 0.37 22.02 2.89
135.37 -100.00% 0.29 0.00 3.92 0.02 0.13 7.88 2.04
0.00 0.00 0.00
53.27 -100.00% 0.20 0.00 2.12 0.20 11.98 1.37
43.00 -100.00% 0.11 0.00 6.80 0.36 21.67 0.76
0.00 0.00 0.00
42.30 -100.00% 0.10 0.00 6.73 0.22 0.42 25.03 0.70
21.63 -100.00% 0.30 0.00 2.45 0.12 7.33 2.07
77.33 -100.00% 0.02 0.00 4.69 0.06 0.08 4.78 2.52
0.00 0.00 0.00
38.40 -100.00% 0.15 0.00 5.14 0.22 13.13 2.53
55.67 -100.00% 0.39 0.00 5.02 0.47 0.13 7.98 1.70
38.37 -100.00% 0.10 0.00 5.27 0.03 0.32 19.07 2.29
48.67 -100.00% 0.38 0.00 4.25 0.46 0.43 25.52 2.25
68.33 -100.00% 0.05 0.00 5.93 0.27 16.18 1.61
44.00 -100.00% 0.08 0.00 6.33 0.04 0.36 21.43 0.76
142.13 -100.00% 0.24 0.00 5.72 0.38 0.22 13.18 2.27
0.00% 0.00
155.15 -100.00% 0.09 0.00 4.18 0.40 0.15 9.27 1.04
166.60 -100.00% 0.09 0.00 3.82 0.19 0.23 13.63 1.39
0.00% 0.00
169.05 -100.00% 0.20 0.00 6.56 0.40 0.55 32.87 0.29
77.48 -100.00% 0.53 0.00 3.39 1.04 0.32 19.35 1.76
0.00% 0.00
0.00 0.00 0.00
92.48 -100.00% 0.11 0.00 4.54 0.07 0.20 12.12 1.71
1.23 -100.00% 0.03 0.00 2.31 0.15 0.06 3.65
107.45 -100.00% 0.56 0.00 4.25 0.37 0.83 49.90 0.74
54.25 -100.00% 0.18 0.00 7.26 0.13 0.33 19.88 1.52
136.37 -100.00% 0.34 0.00 6.04 0.09 0.23 13.85 2.08
111.47 -100.00% 0.20 0.00 5.34 0.22 0.38 23.00 0.56
98.82 -100.00% 0.32 0.00 6.43 0.46 0.16 9.73 1.30
67.45 -100.00% 0.52 0.00 2.62 0.10 0.14 8.10 3.74
109.93 -100.00% 0.39 0.00 4.60 0.57 0.27 16.35 0.81
0.00% 0.00
100.10 -100.00% 0.05 0.00 2.58 0.14 8.17 4.56
118.67 -100.00% 0.27 0.00 4.45 0.65 0.20 11.92 0.78
130.47 -100.00% 0.14 0.00 6.70 0.21 0.15 9.25 1.22
128.75 -100.00% 0.10 0.00 4.42 0.33 0.12 7.12 1.57
0.08 -100.00% 0.06 0.00 1.61 0.02 0.98 0.34
0.00% 0.00
157.18 -100.00% 0.36 0.00 5.77 1.06 0.31 18.65 0.46
179.57 -100.00% 0.23 0.00 3.91 0.67 0.31 18.70 0.32
105.07 -100.00% 0.07 0.00 6.08 0.23 0.33 19.87 0.30
0.00 0.00 0.00
122.80 -100.00% 0.13 0.00 3.64 0.40 0.10 5.77 2.31
101.92 -100.00% 0.49 0.00 4.25 0.27 0.18 11.08 1.29
130.85 -100.00% 0.66 0.00 4.00 0.33 0.27 16.23 1.24
151.38 -100.00% 0.44 0.00 3.96 0.04 0.45 27.02 0.92
121.27 -100.00% 0.35 0.00 4.08 0.12 0.21 12.38 1.89
128.47 -100.00% 0.14 0.00 3.07 0.16 0.21 12.50 2.15
60.05 -100.00% 0.10 0.00 5.03 0.28 0.23 13.95 2.27
72.90 -100.00% 0.67 0.00 7.05 0.50 0.33 19.73 1.00
135.43 -100.00% 0.53 0.00 7.18 0.13 0.32 18.92 1.29
49.77 -100.00% 0.54 0.00 6.53 0.04 0.22 12.98 0.52
80.58 -100.00% 0.34 0.00 5.85 0.32 0.17 10.05 0.63
141.48 -100.00% 0.31 0.00 4.25 0.08 0.10 6.10 2.50
0.00 0.00 0.00
80.33 -100.00% 0.16 0.00 4.12 0.59 0.24 14.47 0.59
0.05 -100.00% 0.18 0.00 1.79 0.11 6.75
0.00 0.00 0.00
93.02 -100.00% 0.08 0.00 5.18 0.31 0.17 10.45 1.50
0.00% 0.00
123.53 -100.00% 0.21 0.00 4.89 0.16 0.36 21.67 0.95
157.93 -100.00% 0.18 0.00 3.62 0.15 9.07 2.87
0.00% 0.00
81.02 -100.00% 0.13 0.00 6.67 0.08 0.23 13.80 0.37
112.43 -100.00% 0.13 0.00 3.92 0.56 0.30 18.25 1.99
58.27 -100.00% 0.31 0.00 4.16 0.16 0.39 23.27 2.59
43.65 -100.00% 0.15 0.00 6.46 0.27 16.48 2.03
134.48 -100.00% 0.12 0.00 4.53 0.25 15.28 1.39
152.12 -100.00% 0.22 0.00 3.59 0.08 0.22 13.48 1.77
149.70 -100.00% 0.40 0.00 3.98 0.72 0.13 7.53 0.95
145.10 -100.00% 0.13 0.00 5.43 0.37 22.25 1.30
64.47 -100.00% 0.61 0.00 3.59 0.49 0.22 13.35 2.52
0.00 0.00 0.00
63.65 -100.00% 0.12 0.00 5.92 0.15 0.39 23.17 0.90
129.55 -100.00% 0.41 0.00 4.36 0.46 0.20 11.82 2.94
107.10 -100.00% 0.18 0.00 3.46 0.13 0.49 29.37 1.86
0.00 0.00 0.00
0.00% 0.00
168.03 -100.00% 0.14 0.00 4.07 0.34 0.37 22.42 0.55
0.00% 0.00
33.12 -100.00% 0.24 0.00 4.46 0.35 0.37 22.07 0.50
121.20 -100.00% 0.34 0.00 3.64 1.39 0.43 25.92 0.54
127.23 -100.00% 0.10 0.00 5.51 0.48 28.70 1.13
91.28 -100.00% 0.21 0.00 5.66 0.19 0.42 24.92 0.54
0.00% 0.00
0.00% 0.00
22.18 -100.00% 0.19 0.00 4.07 0.08 0.22 13.20 0.86
74.52 -100.00% 0.18 0.00 5.33 0.03 0.21 12.40 1.70
91.57 -100.00% 0.22 0.00 7.77 0.08 0.45 27.25 1.39
0.00% 0.00
60.15 -100.00% 0.35 0.00 2.78 0.24 0.20 11.85 3.75
58.78 -100.00% 0.54 0.00 4.18 0.41 0.12 7.33 3.77
0.00% 0.00
78.40 -100.00% 0.05 0.00 4.12 0.20 0.12 7.13 3.91
89.67 -100.00% 0.57 0.00 5.63 0.18 0.13 7.73 0.65
94.58 -100.00% 0.15 0.00 5.26 0.15 8.77 2.52
90.58 -100.00% 0.04 0.00 5.48 0.54 0.13 7.70 1.00
0.00 0.00 0.00
102.00 -100.00% 0.56 0.00 4.49 0.94 0.25 15.27 3.06
78.17 -100.00% 0.12 0.00 4.79 0.13 0.38 22.87 1.31
86.63 -100.00% 0.11 0.00 5.34 0.46 27.33 2.06
183.53 -100.00% 0.33 0.00 6.49 0.51 0.36 21.52 0.78
56.38 -100.00% 0.12 0.00 5.43 0.41 0.16 9.45 1.65
118.38 -100.00% 0.58 0.00 4.21 0.16 0.20 11.88 1.29
111.32 -100.00% 0.29 0.00 3.81 0.25 0.24 14.53 1.91
88.53 -100.00% 0.28 0.00 6.10 0.05 0.52 31.05 1.16
149.90 -100.00% 0.56 0.00 2.98 0.21 12.37 2.21
0.00 0.00 0.00
210.50 -100.00% 0.13 0.00 6.31 0.55 0.13 7.92 0.74
142.28 -100.00% 0.29 0.00 3.58 0.45 0.18 10.92 1.41
52.95 -100.00% 0.84 0.00 4.91 0.19 0.18 10.53 1.59
103.03 -100.00% 0.32 0.00 5.70 0.14 0.15 8.92 0.86
68.02 -100.00% 0.69 0.00 4.88 0.93 0.35 21.17 0.39
144.97 -100.00% 0.20 0.00 6.17 0.12 0.14 8.47 0.60
10.80 -100.00% 0.38 0.00 7.04 0.30 17.85 1.10
0.00% 0.00
0.20 -100.00% 0.00 0.00 0.27
78.45 -100.00% 0.21 0.00 5.35 0.37 0.33 19.67 0.64
45.88 -100.00% 0.01 0.00 2.21 0.00 0.03 1.97 4.75
103.88 -100.00% 0.12 0.00 5.73 0.29 0.38 22.85 0.20
68.08 -100.00% 0.32 0.00 2.99 0.07 0.25 15.20 5.48
122.10 -100.00% 0.63 0.00 4.46 0.24 14.13 2.09
73.38 -100.00% 0.15 0.00 6.14 0.17 0.34 20.15 1.03
139.78 -100.00% 0.09 0.00 4.79 0.18 0.23 13.98 1.99
79.87 -100.00% 0.32 0.00 3.66 0.18 0.24 14.58 2.72
108.27 -100.00% 0.22 0.00 5.89 0.14 0.28 16.62 0.28
140.85 -100.00% 0.18 0.00 4.31 0.26 15.82 3.31
0.00 0.00 0.00
122.75 -100.00% 0.50 0.00 4.86 0.51 0.20 12.27 0.52
94.40 -100.00% 0.40 0.00 7.59 0.30 0.23 13.62 1.40
137.95 -100.00% 0.47 0.00 3.03 0.22 0.28 16.97 3.29
86.42 -100.00% 0.14 0.00 6.21 0.52 0.35 21.08 0.39
0.00 0.00 0.00
166.73 -100.00% 0.46 0.00 5.30 0.54 0.40 23.95 0.01
0.00% 0.00
12.98 -100.00% 0.00 0.00 0.86 0.01 0.52
188.95 -100.00% 0.40 0.00 4.82 0.97 0.49 29.22 1.36
86.77 -100.00% 0.39 0.00 4.45 0.55 0.30 17.77 1.27
0.00% 0.00
0.00 0.00 0.00
121.08 -100.00% 0.03 0.00 1.48 0.48 0.09 5.55 0.11
136.73 -100.00% 0.16 0.00 4.48 0.19 0.43 25.52 1.73
71.23 -100.00% 0.26 0.00 6.08 0.64 38.27 0.79
0.12 -100.00% 0.06 0.00 3.12 0.16 9.48
131.33 -100.00% 0.20 0.00 3.19 0.07 0.08 4.70 2.41
0.00 0.00 0.00
15.27 -100.00% 0.25 0.00 3.90 0.14 8.67 0.44
55.95 -100.00% 0.25 0.00 7.10 0.07 0.54 32.53 1.70
0.00 0.00 0.00
118.78 -100.00% 0.70 0.00 4.75 0.78 0.16 9.62 2.23
0.00% 0.00
64.52 -100.00% 0.14 0.00 4.76 0.33 0.36 21.55 2.28
55.47 -100.00% 0.34 0.00 4.53 0.16 0.10 5.82 2.58
0.03 -100.00% 0.18 0.00 1.61 0.01 0.33 0.24
120.43 -100.00% 0.08 0.00 4.71 0.61 0.12 6.97 1.45
68.87 -100.00% 0.03 0.00 3.72 0.03 2.08 3.65
163.37 -100.00% 1.06 0.00 2.71 0.63 0.22 12.92 2.81
83.30 -100.00% 0.11 0.00 3.18 0.43 0.27 16.28 2.71
310.83 -100.00% 0.49 0.00 2.72 0.15 0.39 23.18 0.02
90.68 -100.00% 0.24 0.00 7.34 0.88 0.29 17.25 1.01
220.55 -100.00% 0.12 0.00 4.83 0.39 0.10 5.92 0.96
49.48 -100.00% 0.49 0.00 5.26 0.26 0.20 11.88 1.42
116.30 -100.00% 0.63 0.00 5.36 0.38 23.05 0.28
119.55 -100.00% 0.38 0.00 4.77 0.13 0.64 38.60 1.10
77.10 -100.00% 0.47 0.00 5.16 0.07 0.37 22.23 2.02
0.00 0.00 0.00
80.22 -100.00% 0.24 0.00 7.63 0.51 0.29 17.32 1.57
0.00% 0.00
74.82 -100.00% 0.67 0.00 5.71 0.13 0.16 9.37 0.60
112.78 -100.00% 0.61 0.00 5.27 0.06 0.12 7.40 0.67
105.63 -100.00% 0.56 0.00 4.88 0.28 0.24 14.45 0.72
107.98 -100.00% 0.45 0.00 6.61 0.12 0.13 7.88 0.53
126.90 -100.00% 0.13 0.00 5.79 0.30 0.43 25.93 0.04
0.53 -100.00% 0.18 0.00 7.16 0.27 0.27 16.45 0.36
171.48 -100.00% 0.68 0.00 5.22 0.42 25.25 1.20
50.70 -100.00% 0.06 0.00 4.32 0.23 13.85 2.91
74.53 -100.00% 0.18 0.00 5.59 0.29 0.36 21.75 0.51
89.65 -100.00% 0.51 0.00 4.88 0.23 13.70 1.49
0.00 0.00 0.00
90.77 -100.00% 0.39 0.00 5.30 0.09 0.30 18.17 1.83
62.65 -100.00% 0.58 0.00 5.61 0.18 10.82 2.06
68.18 -100.00% 0.76 0.00 1.75 0.11 6.47 1.10
75.45 -100.00% 0.05 0.00 2.89 0.13 7.77
251.77 -100.00% 0.10 0.00 4.83 0.04 0.14 8.23 2.37
0.00 0.00 0.00
148.28 -100.00% 0.67 0.00 5.30 0.26 0.28 17.07 1.58
131.15 -100.00% 0.14 0.00 6.28 0.33 20.07 1.67
225.32 -100.00% 0.07 0.00 3.78 0.19 11.38 3.02
1.83 -100.00% 0.15 0.00 2.01 0.16 9.52
4.92 -100.00% 0.03 0.00 0.85 0.12 0.05 2.87
48.45 -100.00% 0.30 0.00 5.21 0.07 4.30 0.09
98.48 -100.00% 0.72 0.00 4.55 0.44 0.15 8.80 2.59
137.02 -100.00% 0.12 0.00 4.44 0.34 20.25 4.89
246.78 -100.00% 0.14 0.00 5.25 0.10 0.30 17.77 0.38
18.25 -100.00% 0.06 0.00 0.83 0.15 0.05 2.82 1.65
212.40 -100.00% 0.30 0.00 2.34 0.60 0.26 15.43 1.71
117.82 -100.00% 0.24 0.00 5.29 0.59 0.19 11.35 0.31
0.00% 0.00
92.78 -100.00% 0.38 0.00 3.94 0.27 0.40 23.88 1.04
61.05 -100.00% 0.37 0.00 5.87 0.59 0.50 29.70 0.32
110.35 -100.00% 0.26 0.00 6.37 0.38 22.70 0.81
0.00% 0.00
97.02 -100.00% 0.14 0.00 4.64 0.24 0.44 26.43 3.28
155.73 -100.00% 0.23 0.00 5.84 0.07 0.44 26.20 0.92
0.00% 0.00
0.00% 0.00
177.90 -100.00% 0.87 0.00 5.17 0.15 0.67 40.08 1.57
139.63 -100.00% 0.27 0.00 6.14 0.28 16.98 1.48
0.00% 0.00
63.65 -100.00% 0.20 0.00 7.41 0.44 0.20 12.08 0.33
269.78 -100.00% 0.45 0.00 4.20 0.32 0.19 11.62 1.30
0.00% 0.00
73.40 -100.00% 0.27 0.00 2.90 0.55 0.10 5.92 1.42
0.00% 0.00
62.63 -100.00% 0.05 0.00 2.47 0.12 6.97 4.97
65.92 -100.00% 0.77 0.00 5.99 0.31 0.24 14.15 0.38
0.00 0.00 0.00
163.78 -100.00% 0.08 0.00 4.41 0.08 0.17 10.43 2.96
117.20 -100.00% 0.44 0.00 4.73 0.96 0.22 13.28 0.30
0.00 0.00 0.00
0.00% 0.00
0.00 0.00 0.00
45.05 -100.00% 0.13 0.00 5.04 0.24 0.10 6.00 2.51
95.78 -100.00% 0.60 0.00 2.99 0.16 0.19 11.48 2.95
62.62 -100.00% 0.29 0.00 5.76 0.09 0.36 21.70 1.08
0.00 0.00 0.00
64.02 -100.00% 0.15 0.00 5.05 0.37 0.40 24.00 2.28
75.80 -100.00% 0.24 0.00 3.91 0.17 0.27 16.33 2.52
102.30 -100.00% 0.05 0.00 4.80 0.01 0.12 7.27 2.04
0.00 0.00 0.00
38.73 -100.00% 0.35 0.00 6.69 0.14 0.24 14.63 0.39
83.20 -100.00% 0.25 0.00 5.10 0.06 0.21 12.35 1.53
172.55 -100.00% 0.00 0.00
191.35 -100.00% 0.29 0.00 4.75 0.21 0.13 7.58 1.81
212.87 -100.00% 0.11 0.00 5.18 0.21 0.37 22.03 0.15
67.72 -100.00% 0.44 0.00 7.23 0.00 0.25 15.20 0.38
237.87 -100.00% 0.43 0.00 4.50 0.29 17.28 1.21
211.73 -100.00% 0.05 0.00 3.97 0.26 0.18 10.88 2.49
116.10 -100.00% 0.19 0.00 4.27 0.21 0.41 24.48 1.35
121.13 -100.00% 0.38 0.00 3.42 0.25 0.26 15.48 3.26
0.00% 0.00
125.40 -100.00% 0.17 0.00 2.23 0.05 3.17 3.77
158.58 -100.00% 0.24 0.00 3.09 0.10 6.27 3.56
189.02 -100.00% 0.23 0.00 4.40 0.00 0.20 11.95 1.13
0.00% 0.00
209.15 -100.00% 0.14 0.00 6.19 0.17 0.19 11.57 1.58
302.85 -100.00% 0.00 0.00
93.73 -100.00% 0.38 0.00 3.59 0.42 0.28 16.63 2.33
232.40 -100.00% 0.20 0.00 6.42 0.18 10.92 0.95
193.72 -100.00% 0.23 0.00 5.50 0.23 0.28 17.08 1.28
98.47 -100.00% 0.33 0.00 2.92 0.14 8.50 3.03
0.00% 0.00
0.00 0.00 0.00
237.27 -100.00% 0.47 0.00 1.69 0.20 0.14 8.12 4.00
164.10 -100.00% 0.14 0.00 3.98 0.08 0.16 9.65 4.33
107.98 -100.00% 0.09 0.00 4.02 0.03 0.22 13.38 2.35
254.33 -100.00% 0.42 0.00 5.14 0.26 0.16 9.73 0.60
178.95 -100.00% 0.79 0.00 4.10 0.29 17.40 1.31
169.32 -100.00% 0.58 0.00 5.34 0.61 0.25 14.98 0.71
0.00 0.00 0.00
218.82 -100.00% 1.20 0.00 3.04 0.39 0.30 18.07 0.25
0.00 0.00 0.00
185.33 -100.00% 0.28 0.00 4.56 0.15 0.19 11.35 0.67
59.92 -100.00% 0.61 0.00 6.70 0.17 0.42 25.02 0.81
0.00 0.00 0.00
89.48 -100.00% 0.78 0.00 4.82 0.91 0.18 10.87 0.13
0.00 0.00 0.00
171.93 -100.00% 0.65 0.00 5.11 0.05 0.49 29.65 0.62
220.40 -100.00% 0.39 0.00 5.73 0.30 17.88 0.21
159.33 -100.00% 0.72 0.00 4.63 0.17 0.48 28.60 2.22
47.53 -100.00% 0.19 0.00 6.77 0.27 0.14 8.28 0.39
21.12 -100.00% 0.43 0.00 2.76 0.11 6.38 2.80
178.78 -100.00% 0.83 0.00 2.12 0.08 5.00
247.33 -100.00% 0.75 0.00 4.28 0.23 0.11 6.33 2.13
219.80 -100.00% 0.40 0.00 3.62 0.04 0.16 9.55 2.67
183.57 -100.00% 0.06 0.00 0.84 0.11 0.09 5.30 0.00
237.87 -100.00% 0.00 0.00
0.00 0.00 0.00
190.30 0.00 0.00
0.00 0.00 0.00
148.88 -100.00% 0.12 0.00 2.10 0.17 0.03 1.65 1.03
180.55 -100.00% 0.19 0.00 4.61 0.20 0.15 8.83 2.82
85.73 -100.00% 0.78 0.00 4.88 1.14 0.29 17.60 0.01
0.00 0.00 0.00
36.87 -100.00% 0.30 0.00 6.12 0.15 0.41 24.48 1.06
0.00 0.00 0.00
95.18 -100.00% 0.00 0.00
0.00 0.00 0.00
222.13 -100.00% 0.49 0.00 4.35 0.30 18.27 0.18
195.87 -100.00% 0.00 0.00
25.03 -100.00% 0.20 0.00 1.99 0.11 6.42 0.49
103.05 -100.00% 0.73 0.00 3.38 0.15 0.24 14.63 1.86
90.35 -100.00% 0.52 0.00 7.07 0.08 0.28 16.92 2.61
102.10 -100.00% 0.81 0.00 4.59 0.33 0.35 21.05 1.34
0.00 0.00 0.00
227.17 -100.00% 0.85 0.00 3.38 0.20 12.03 3.26
0.00 0.00 0.00
108.08 -100.00% 0.58 0.00 5.38 0.08 0.10 6.07 1.73
0.00 0.00 0.00
24.40 0.00 0.00
188.47 -100.00% 0.66 0.00 5.15 0.46 27.82 0.68
94.65 -100.00% 0.13 0.00 5.47 0.07 0.09 5.50 2.07
142.22 0.00 0.00
155.85 -100.00% 1.05 0.00 5.36 0.40 0.33 19.75 0.99
0.00 0.00 0.00
181.43 0.00 0.00
51.70 -100.00% 1.21 0.00 4.87 0.06 0.24 14.45 1.37
63.03 -100.00% 1.27 0.00 4.78 0.28 16.93 1.13
117.63 -100.00% 0.37 0.00 4.90 0.22 13.30 2.16
56.33 -100.00% 0.18 0.00 4.54 0.09 0.14 8.12 3.06
166.52 -100.00% 0.16 0.00 1.81 0.06 0.08 4.52 2.12
317.43 -100.00% 0.38 0.00 1.09 0.17 0.14 8.42
11.73 -100.00% 0.46 0.00 1.80 0.19 0.09 5.52 0.47
80.62 -100.00% 0.54 0.00 5.37 0.38 22.78 0.84
39.15 -100.00% 0.63 0.00 5.88 0.24 14.57 0.90
178.70 -100.00% 0.56 0.00 5.54 0.56 0.17 10.20 0.96
61.03 -100.00% 0.48 0.00 5.03 0.04 0.39 23.17 2.79
361.07 0.00 0.00
105.72 -100.00% 0.38 0.00 7.58 0.29 0.25 14.75 1.73
91.82 -100.00% 0.18 0.00 1.21 0.05 3.10
Aux 8 Winding Number CFT Staffed Chat iDesk Aux 0 Aux 0 Aux 1
IRC- Down Of Hours Time Staffed Hours Default Default Meeting
Chat- Hours Winding Hours Time % Minutes %
Email Down Hours
Hours
0.00 0 5.93 8.24 3.44% 16.98
0.00 0 8.45 10.39 2.41% 15.03

0.00 0 6.24 7.26 0.18% 0.78
0.00 0 7.88 8.39 0.11% 0.57
0.00 0 7.83 9.26 4.48% 24.90

0.00 0 8.18 10.29 0.07% 0.45
0.00 0 6.87 8.72 0.32% 1.68
0.00 0 7.02 8.74 1.06% 5.58
0.00 0 6.89 8.56 1.57% 8.08
0.00 0 7.48 8.61 0.49% 2.55
0.00 0 6.55 8.78 1.02% 5.38
0.00 0 9.12 11.68 1.35% 9.43
0.00 0 7.90 9.72 3.07% 17.90 0.01%
0.00 0 10.64 11.88 0.24% 1.73
0.00 0 7.57 8.65 0.44% 2.28

0.00 0 7.56 8.72 0.09% 0.48
0.00 0 6.86 10.00 11.76% 70.55

0.00 0 8.06 8.69 3.22% 16.78
0.00 0 6.84 8.67 0.21% 1.07

0.00 0 7.10 8.98 3.09% 16.65
0.00 0 9.26 11.71 3.74% 26.23
0.00 0
0.00 0 6.06 8.56 1.74% 8.93
0.00 0 2.94 3.20 0.05% 0.10
0.00 0 8.01 10.62 1.68% 10.68
0.00 0 8.60 9.25 1.09% 6.05
0.00 0 7.35 8.73 5.99% 31.38

0.00 0 7.56 8.66 0.99% 5.13
0.00 0 7.86 8.75 0.40% 2.08

0.00 0 7.86 8.83 1.50% 7.95
0.00 0 8.18 8.77 1.60% 8.40
0.00 0 7.40 8.77 0.26% 1.37
0.00 0 7.18 8.97 3.12% 16.78
0.00 0 8.30 9.05 0.15% 0.83
0.00 0 8.33 9.34 0.74% 4.15
0.00 0 7.86 9.11 0.93% 5.08

0.00 0 7.64 8.94 4.43% 23.77
0.00 0 7.36 8.93 1.05% 5.65
0.00 0 7.48 8.76 0.48% 2.52

0.00 0 7.11 9.04 4.75% 25.75
0.00 0
0.00 0 7.62 8.64 1.63% 8.45
0.00 0 7.76 8.63 0.36% 1.88
0.00 0
0.00 0
0.00 0 6.81 8.22 5.03% 24.82
0.00 0 7.53 9.03 1.39% 7.55
0.00 0 8.01 8.77 0.60% 3.13
0.00 0 8.04 8.72 0.89% 4.63
0.00 0
0.00 0 7.32 8.61 0.10% 0.50
0.00 0 7.99 8.95 1.09% 5.85
0.00 0 6.84 7.40 2.31% 10.27
0.00 0 7.97 9.17 5.48% 30.17
0.00 0 8.03 8.58 0.62% 3.22
0.00 0 7.74 8.89 2.82% 15.07
0.00 0 9.94 10.90 1.79% 11.72
0.00 0 7.67 8.71 0.42% 2.18
0.00 0 1.60 2.25 20.18% 27.28
0.00 0 4.01 4.33 0.29% 0.75
0.00 0 6.73 8.75 3.78% 19.85
0.00 0 7.93 8.96 0.95% 5.13
0.00 0 10.65 11.30 0.20% 1.35
0.00 0 7.42 9.60 5.06% 29.18
0.00 0
0.00 0
0.00 0 8.22 8.80 0.71% 3.75
0.00 0 7.84 8.82 0.36% 1.92
0.00 0 9.21 10.80 1.88% 12.18
0.00 0 6.90 8.68 2.86% 14.88
0.00 0 7.94 9.05 3.97% 21.53
0.00 0 7.06 8.88 0.55% 2.92
0.00 0 7.08 8.78 2.28% 12.03
0.00 0 7.68 8.58 1.77% 9.10
0.00 0 7.06 8.58 2.15% 11.07
0.00 0
0.00 0 8.75 10.43 3.29% 20.57
0.00 0 7.14 8.66 0.43% 2.25
0.00 0
0.00 0 6.74 8.76 0.95% 5.02
0.00 0
0.00 0 7.68 8.71 0.96% 5.03
0.00 0 7.30 8.81 0.55% 2.88
0.00 0
0.00 0 7.89 8.81 0.62% 3.25
0.00 0 5.69 8.72 1.00% 5.22
0.00 0
0.00 0 7.97 8.89 0.63% 3.37
0.00 0 6.69 8.94 1.87% 10.05
0.00 0
0.00 0 4.23 5.12 5.91% 18.15
0.00 0 8.14 8.86 0.32% 1.70
0.00 0
0.00 0 8.22 8.92 0.42% 2.27
0.00 0 5.15 5.52 0.35% 1.17
0.00 0 7.47 8.76 3.94% 20.70
0.00 0
0.00 0 8.30 8.94 0.97% 5.18
0.00 0 7.82 8.75 1.13% 5.95
0.00 0 8.21 8.85 0.31% 1.63
0.00 0 7.88 8.69 2.14% 11.15
0.00 0 8.13 9.27 0.24% 1.32
0.00 0 7.95 8.68 1.52% 7.90
0.00 0 8.90 11.27 3.93% 26.58
0.00 0 6.03 8.61 2.70% 13.95

0.00 0 6.00 8.77 3.79% 19.97
0.00 0 8.10 10.92 0.07% 0.48

0.00 0 7.70 8.99 0.37% 2.00
0.00 0
0.00 0 7.02 8.56 0.08% 0.40
0.00 0 2.58 2.60 0.79% 1.23
0.00 0 7.05 8.84 0.66% 3.52
0.00 0 10.24 11.14 1.20% 8.03
0.00 0 9.49 11.76 0.75% 5.32
0.00 0 7.02 8.87 0.20% 1.05
0.00 0 8.79 10.44 0.92% 5.75
0.00 0 7.40 8.52 3.40% 17.38
0.00 0 6.91 8.74 0.96% 5.03
0.00 0 7.40 9.07 0.21% 1.13

0.00 0 6.83 8.81 0.81% 4.27
0.00 0 8.48 10.65 7.72% 49.37
0.00 0 6.67 8.81 1.31% 6.93
0.00 0 2.02 2.03 0.07% 0.08
0.00 0 8.03 10.65 0.50% 3.18

0.00 0 5.85 8.84 0.14% 0.75
0.00 0 7.09 8.85 0.66% 3.50
0.00 0
0.00 0 6.64 8.69 6.43% 33.50
0.00 0 7.04 8.74 2.50% 13.08
0.00 0 6.56 8.74 0.45% 2.37
0.00 0 6.22 8.74 2.44% 12.80
0.00 0 6.83 8.85 1.75% 9.30
0.00 0 6.17 8.31 2.39% 11.90
0.00 0 8.13 9.13 1.06% 5.78
0.00 0 9.79 11.01 2.78% 18.37
0.00 0 9.44 11.70 3.32% 23.30
0.00 0 7.98 8.81 0.70% 3.70
0.00 0 7.46 8.80 1.08% 5.72
0.00 0 7.37 9.73 10.15% 59.23
0.00 0
0.00 0 7.23 8.57 6.70% 34.48
0.00 0 2.08 2.08 0.04% 0.05
0.00 0
0.00 0 7.49 9.04 0.53% 2.85
0.00 0 6.68 8.74 1.45% 7.60

0.00 0 7.06 9.69 2.84% 16.50
0.00 0 7.49 8.84 0.14% 0.77

0.00 0 6.95 8.83 0.97% 5.15
0.00 0 7.76 8.73 1.16% 6.10
0.00 0 9.88 10.60 3.57% 22.70
0.00 0 6.55 8.79 2.76% 14.58
0.00 0 6.41 8.95 1.01% 5.42
0.00 0 6.23 8.73 1.13% 5.92
0.00 0 7.34 9.76 2.45% 14.32
0.00 0 7.67 8.75 1.67% 8.77
0.00 0
0.00 0 7.58 8.64 0.70% 3.63
0.00 0 8.47 10.63 5.41% 34.55
0.00 0 6.77 8.56 3.94% 20.20
0.00 0
0.00 0 5.92 8.73 2.77% 14.52
0.00 0 6.02 6.58 0.04% 0.15

0.00 0 6.78 8.81 0.11% 0.57
0.00 0 7.60 9.72 0.72% 4.22
0.00 0 7.16 8.68 0.18% 0.95
0.00 0 6.23 6.60 1.82% 7.20
0.00 0 7.50 8.74 0.59% 3.08
0.00 0 10.22 11.75 5.16% 36.38
0.00 0 7.71 8.72 0.03% 0.17

0.00 0 9.51 10.49 0.83% 5.25
0.00 0 8.44 9.76 3.33% 19.48

0.00 0 7.29 8.81 0.48% 2.53
0.00 0 8.27 9.85 1.93% 11.38
0.00 0 7.27 8.79 1.71% 9.00
0.00 0
0.00 0 10.05 11.77 3.58% 25.25
0.00 0 7.50 8.83 0.80% 4.22
0.00 0 8.08 9.52 0.88% 5.03
0.00 0 8.72 11.78 0.23% 1.60
0.00 0 7.84 8.78 1.73% 9.12
0.00 0 6.75 8.72 3.15% 16.47
0.00 0 6.54 8.39 0.97% 4.87
0.00 0 8.26 9.73 4.81% 28.07
0.00 0 6.15 8.65 2.38% 12.37
0.00 0
0.00 0 7.99 11.50 0.83% 5.70
0.00 0 6.35 8.72 2.63% 13.77
0.00 0 7.86 8.75 1.12% 5.87
0.00 0 7.26 8.98 0.66% 3.57
0.00 0 7.50 8.64 3.40% 17.62
0.00 0 7.32 9.74 10.29% 60.13
0.00 0 9.69 9.88 0.66% 3.88
0.00 0 0.28 0.28 1.17% 0.20

0.00 0 7.40 8.71 2.44% 12.73
0.00 0 7.98 8.77 0.30% 1.57
0.00 0 6.91 8.64 0.45% 2.35
0.00 0 9.71 10.85 0.94% 6.10
0.00 0 7.68 9.72 0.21% 1.22
0.00 0 7.89 9.12 1.65% 9.05
0.00 0 7.43 9.77 0.13% 0.77
0.00 0 7.38 8.72 1.72% 9.02
0.00 0 6.86 8.67 14.08% 73.23
0.00 0 8.23 10.58 5.52% 35.03
0.00 0
0.00 0 6.64 8.69 5.32% 27.70
0.00 0 10.10 11.67 0.22% 1.53
0.00 0 7.52 9.82 2.24% 13.20
0.00 0 7.77 9.21 0.87% 4.78
0.00 0
0.00 0 7.08 9.86 3.07% 18.17
0.00 0 0.87 1.09 19.83% 12.98

0.00 0 8.42 11.57 1.69% 11.70
0.00 0 7.60 9.05 0.42% 2.30
0.00 0
0.00 0 2.26 4.33 0.09% 0.23
0.00 0 7.53 9.83 1.13% 6.65
0.00 0 8.37 9.56 1.94% 11.15
0.00 0 3.34 3.34 0.06% 0.12
0.00 0 6.53 8.72 6.00% 31.42
0.00 0
0.00 0 4.76 5.01 0.11% 0.33
0.00 0 9.84 10.78 0.09% 0.58
0.00 0
0.00 0 8.87 10.86 5.59% 36.43
0.00 0 7.96 9.03 1.09% 5.93

0.00 0 7.92 8.84 1.66% 8.78
0.00 0 2.05 2.05 0.03% 0.03
0.00 0 7.12 9.13 5.10% 27.95
0.00 0 7.61 8.75 0.17% 0.88
0.00 0 7.77 10.49 7.94% 49.95
0.00 0 7.74 9.15 0.41% 2.23
0.00 0 3.85 9.04 0.26% 1.38
0.00 0 10.13 11.65 2.13% 14.92
0.00 0 6.53 10.21 0.43% 2.63
0.00 0 7.89 8.71 0.44% 2.32
0.00 0 6.73 8.67 1.02% 5.30
0.00 0 7.23 9.23 5.06% 28.02
0.00 0 8.22 9.51 3.10% 17.68
0.00 0
0.00 0 10.40 11.74 0.99% 6.97
0.00 0 7.52 8.77 0.51% 2.67

0.00 0 6.92 8.81 1.16% 6.12
0.00 0 6.76 8.53 3.67% 18.75
0.00 0 7.90 9.71 10.01% 58.30
0.00 0 6.81 8.93 4.63% 24.82
0.00 0 9.41 9.42 0.09% 0.53
0.00 0 7.99 10.86 0.09% 0.62
0.00 0 8.09 8.94 0.45% 2.42
0.00 0 7.70 8.95 0.58% 3.10
0.00 0 7.26 8.76 0.45% 2.35
0.00 0
0.00 0 8.45 9.96 5.31% 31.77
0.00 0 8.73 9.78 0.17% 0.98
0.00 0 4.01 5.15 0.63% 1.95
0.00 0 3.06 4.33 0.18% 0.47
0.00 0 7.59 11.82 0.17% 1.18
0.00 0
0.00 0 8.37 10.84 0.36% 2.32
0.00 0 8.57 10.76 2.16% 13.93
0.00 0 7.23 10.98 2.01% 13.25
0.00 0 2.32 2.36 1.29% 1.83
0.00 0 1.04 1.12 7.29% 4.92
0.00 0 5.71 6.52 12.38% 48.45
0.00 0 8.53 10.17 1.26% 7.72 0.05%
0.00 0 9.99 12.28 2.83% 20.83
0.00 0 6.26 10.38 1.00% 6.22
0.00 0 2.87 3.19 1.67% 3.20
0.00 0 5.97 9.51 1.01% 5.75
0.00 0 6.68 8.65 1.73% 9.00
0.00 0 6.49 8.04 4.48% 21.62
0.00 0 7.87 8.89 0.08% 0.42
0.00 0 7.90 9.74 0.07% 0.38
0.00 0 9.13 10.74 1.08% 6.95

0.00 0 8.00 10.59 2.10% 13.33
0.00 0 9.15 12.12 3.67% 26.65

0.00 0 8.91 11.25 0.80% 5.40
0.00 0 9.04 10.10 0.20% 1.20

0.00 0 6.60 11.10 1.05% 7.02
0.00 0 5.46 6.68 0.35% 1.42
0.00 0 7.73 8.78 1.77% 9.33

0.00 0 7.74 8.84 1.40% 7.42
0.00 0
0.00 0 7.77 10.50 0.13% 0.80
0.00 0 6.72 8.68 3.45% 17.98
0.00 0
0.00 0
0.00 0 8.09 8.84 1.63% 8.67
0.00 0 7.07 8.67 0.29% 1.48
0.00 0 7.69 8.73 0.71% 3.73
0.00 0
0.00 0 8.38 9.45 0.57% 3.25
0.00 0 7.31 8.57 2.39% 12.27
0.00 0 7.16 8.86 2.16% 11.48
0.00 0
0.00 0 8.11 8.75 0.98% 5.17
0.00 0 7.38 8.77 0.23% 1.20
0.00 0 0.00 2.88 10.70% 18.47
0.00 0 7.32 10.50 0.16% 0.98 0.05%
0.00 0 6.12 9.67 1.00% 5.80
0.00 0 9.17 10.30 0.03% 0.17
0.00 0 6.57 10.54 0.33% 2.12
0.00 0 7.16 10.68 0.42% 2.67 0.22%
0.00 0 7.14 9.07 1.06% 5.77 0.38%
0.00 0 8.14 10.16 0.50% 3.05
0.00 0 6.63 8.72 6.96% 36.40

0.00 0 7.23 9.87 0.17% 1.00
0.00 0 6.56 9.74 0.67% 3.92
0.00 0 8.44 11.93 1.19% 8.53

0.00 0 0.00 5.06 0.05% 0.17
0.00 0 7.34 8.93 0.55% 2.93
0.00 0 7.84 11.71 0.83% 5.85
0.00 0 7.71 10.94 2.25% 14.78
0.00 0 7.07 8.72 0.88% 4.60
0.00 0
0.00 0 6.64 10.59 1.37% 8.70
0.00 0 9.08 11.82 0.46% 3.28
0.00 0 6.97 8.77 1.86% 9.77
0.00 0 6.58 10.82 3.60% 23.37
0.00 0 6.98 9.97 2.56% 15.32
0.00 0 7.52 10.34 2.44% 15.17
0.00 0
0.00 0 5.42 9.07 7.42% 40.35
0.00 0
0.00 0 6.12 9.21 3.48% 19.23
0.00 0 9.09 10.09 0.34% 2.07
0.00 0
0.00 0 7.27 8.76 0.05% 0.25
0.00 0
0.00 0 7.37 10.23 1.99% 12.22
0.00 0 6.88 10.55 0.04% 0.25
0.00 0 9.00 11.65 0.94% 6.58
0.00 0 8.15 8.94 1.32% 7.07
0.00 0 6.15 6.50 0.51% 1.98
0.00 0 3.03 6.01 0.07% 0.25
0.00 0 7.61 11.73 1.52% 10.68
0.00 0 7.22 10.88 1.37% 8.97
0.00 0 1.10 4.16 0.96% 2.40
0.00 0 0.00 3.97 0.08% 0.20
0.00 0
0.00 0 0.00 3.17 1.73% 3.28
0.00 0
0.00 0 3.51 5.99 0.59% 2.12
0.00 0 8.04 11.05 0.60% 3.95
0.00 0 7.20 8.63 4.03% 20.88
0.00 0
0.00 0 8.13 8.74 0.35% 1.85
0.00 0
0.00 0 0.00 1.59 5.11% 4.87
0.00 0
0.00 0 5.33 9.03 0.07% 0.38
0.00 0 0.00 3.27 4.93% 9.67
0.00 0 2.87 3.28 9.92% 19.55
0.00 0 6.53 8.25 3.01% 14.88
0.00 0 10.66 12.17 0.25% 1.85
0.00 0 7.59 9.29 6.74% 37.57
0.00 0
0.00 0 8.04 11.82 0.26% 1.87
0.00 0
0.00 0 7.98 9.78 1.36% 7.98
0.00 0
0.00 0 0.00 0.41 0.55% 0.13
0.00 0 7.34 10.48 2.84% 17.83
0.00 0 8.20 9.78 0.54% 3.18
0.00 0 0.00 2.37 12.32% 17.52
0.00 0 8.26 10.86 0.64% 4.15
0.00 0
0.00 0 0.00 3.02 0.02% 0.03
0.00 0 7.83 8.69 0.22% 1.15
0.00 0 7.74 8.79 0.53% 2.78
0.00 0 7.76 9.72 0.04% 0.23
0.00 0 8.17 9.11 0.66% 3.58
0.00 0 4.31 7.09 0.80% 3.42
0.00 0 1.80 7.09 0.71% 3.03
0.00 0 3.06 3.26 6.01% 11.73
0.00 0 7.41 8.75 3.88% 20.37
0.00 0 8.04 8.70 0.28% 1.45
0.00 0 7.80 10.79 1.32% 8.55
0.00 0 8.98 10.00 0.46% 2.77
0.00 0 0.00 6.02 0.05% 0.17
0.00 0 10.38 12.14 0.50% 3.65
0.00 0 1.46 2.99 0.57% 1.02
Aux 1 Aux 2 Aux 2 Aux 3 Aux 3 Aux 3 Aux 3 Aux 4
Meeting Training Training Outbound Outbound Outbound Outbound Coaching
Minutes % Minutes Call % Call (On a Call) (Not On %
Minutes
12.79% 63.20 18.31% 90.48 37.15 53.33
4.93% 30.72 9.03% 56.32 35.9333333 20.38

1.75% 7.60 0 7.60
12.98% 65.33 48.5 16.83
20.35% 113.03 16.0166667 97.02

7.47% 46.12 11.10% 68.57 58.8833333 9.68
11.37% 59.48 17.72% 92.65 40.9 51.75
9.53% 49.97 9.56% 50.15 38.25 11.90
5.92% 30.40 4.23% 21.75 12.3666667 9.38
7.37% 38.10 0 38.10
6.97% 36.75 16.25% 85.63 73.4833333 12.15 5.75%
8.20% 57.50 30.54% 214.10 95.3 118.80
0.05 8.63% 50.33 23.58% 137.52 70.9 66.62
12.62% 89.95 69.9 20.05
3.97% 20.58 41.32% 214.48 143.566667 70.92

5.74% 30.03 16.10% 84.23 35.5166667 48.72
5.01% 30.05 21.54% 129.18 50 79.18 6.33%

8.44% 44.02 3.15 40.87
9.63% 50.05 13.83% 71.93 21.0666667 50.87

5.66% 30.47 23.59% 127.07 75.25 51.82 6.60%
7.45% 52.33 9.93% 69.72 39.1833333 30.53
0 0.00
9.28% 47.67 26.09% 133.98 41.2 92.78 5.85%
9.51% 18.23 0 18.23
8.33% 53.10 11.89% 75.82 36.8666667 38.95 6.42%
13.37% 74.23 34.2333333 40.00
2.68% 14.02 30.17% 157.97 71.0166667 86.95

11.77% 61.12 50.9 10.22
20.03% 105.15 68.0833333 37.07

45.08% 238.85 125.616667 113.23
40.81% 214.83 73.2 141.63
27.30% 143.65 91.3 52.35 5.71%
13.19% 71.03 59.4833333 11.55 5.66%
15.84% 86.00 0 86.00
11.10% 62.25 29.0833333 33.17
5.71% 31.23 21.16% 115.65 14.45 101.20

1.36% 7.30 5.36666667 1.93
5.53% 29.67 12.77% 68.47 48.4833333 19.98
3.90% 20.48 30.29% 159.18 128.4 30.78

5.46% 29.63 19.85% 107.65 83.45 24.20
0 0.00
8.89% 46.08 8.83333333 37.25
25.08% 129.82 70.4666667 59.35
0 0.00
0 0.00
8.94% 44.08 37.6166667 6.47
5.54% 30.02 19.48% 105.53 73.3833333 32.15
19.61% 103.13 55.2666667 47.87
14.92% 78.12 56.2333333 21.88
0 0.00
4.15% 21.43 9.55% 49.30 37.75 11.55
0.00% 0.02 35.66% 191.45 125.216667 66.23
46.14% 204.92 113.75 91.17
21.82% 120.13 55.4833333 64.65
24.40% 125.68 9.4 116.28
36.63% 195.38 132.466667 62.92 0.01%
22.86% 149.50 142.883333 6.62
35.40% 185.02 140.4 44.62 5.77%
34.99% 47.30 8.58333333 38.72
47.10% 122.23 53.2166667 69.02
11.58% 60.82 20.00% 105.03 15.85 89.18
12.56% 67.55 11.7666667 55.78
0.00% 0.03 27.29% 185.08 53.7666667 131.32
6.90% 39.78 19.16% 110.40 20.7833333 89.62
0 0.00
0 0.00
19.29% 101.88 6.25 95.63
2.98% 15.78 7.68333333 8.10
4.77% 30.93 19.81% 128.33 62.6833333 65.65
3.97% 20.67 12.85 7.82 7.91%
21.41% 116.22 101.433333 14.78
33.00% 175.83 59.5666667 116.27 8.48%
11.09% 58.40 43.3833333 15.02 5.41%
15.57% 80.18 46.65 33.53
4.37% 22.52 16.68% 85.83 75.7333333 10.10
0 0.00
5.25% 32.83 7.56% 47.30 27.9 19.40
18.78% 97.58 37.5833333 60.00 8.40%
0 0.00
11.76% 61.82 16.90% 88.82 40.65 48.17
0 0.00
25.04% 130.88 79.7833333 51.10
5.50% 29.07 7.31% 38.62 28.4833333 10.13
0 0.00
4.14% 21.85 21.79% 115.13 75.2333333 39.90
5.42% 28.37 7.18% 37.57 30.7 6.87 17.68%
0 0.00
34.85% 185.83 83.1666667 102.67
5.71% 30.65 26.01% 139.58 121.783333 17.80 7.61%
0 0.00
33.42% 102.68 81.9333333 20.75
9.85% 52.33 32.6666667 19.67
0 0.00
8.52% 45.62 41.75 3.87
41.27% 136.58 105.433333 31.15
29.84% 156.78 89.1 67.68
0 0.00
29.13% 156.28 94.1 62.18
20.68% 108.53 83.4166667 25.12
28.09% 149.17 121.716667 27.45
27.18% 141.68 22.6 119.08
20.28% 112.85 14.4833333 98.37
12.84% 66.87 25.2666667 41.60
4.99% 33.77 20.76% 140.38 95.2666667 45.12 4.61%
5.26% 27.18 13.24% 68.38 61.35 7.03 10.16%

6.29% 33.13 18.61% 97.98 46.5166667 51.47 10.14%
4.58% 30.02 3.72% 24.37 6.68333333 17.68 13.44%

2.81% 15.17 28.75% 155.10 77.35 77.75
0 0.00
22.22% 114.17 11.9166667 102.25 9.10%
1.28% 2.00 0 2.00
9.48% 50.27 11.77% 62.42 43.3833333 19.03 1.21%
20.94% 139.98 46.1333333 93.85 4.54%
3.24% 22.85 20.73% 146.28 90.7333333 55.55 9.70%
6.11% 32.53 10.67% 56.80 4.05 52.75 5.37%
4.93% 30.88 13.96% 87.43 48.3 39.13 0.00%
3.93% 20.07 47.16% 241.05 155.25 85.80
9.53% 49.98 11.40% 59.83 29.0666667 30.77
6.22% 33.85 51.16% 278.50 229.683333 48.82

5.32% 28.13 8.91% 47.08 2.63333333 44.45 5.90%
4.70% 30.05 11.88% 75.93 73.2 2.73
0.02% 0.12 19.20% 101.50 55.2166667 46.28 13.26%
16.64% 20.22 0 20.22
12.51% 79.97 5.06% 32.32 25.7166667 6.60

10.73% 56.90 6.36% 33.75 1.4 32.35 12.78%
10.64% 56.48 4.36% 23.13 15.4666667 7.67
0 0.00
9.01% 46.97 27.30% 142.35 55.2833333 87.07
10.58% 55.45 16.09% 84.33 67.0666667 17.27
12.48% 65.45 14.84% 77.83 9.5 68.33
14.66% 76.92 15.23% 79.88 33.5 46.38
0.01% 0.05 22.84% 121.32 112.166667 9.15 7.58%
8.81% 43.93 29.24% 145.82 38.2 107.62 0.09%
27.17% 148.82 58.8333333 89.98
10.96% 72.37 40.3166667 32.05
6.52% 45.75 12.70% 89.12 77.2333333 11.88 0.26%
7.43% 39.23 27.45 11.78
5.83% 30.77 8.79% 46.38 33.45 12.93
5.16% 30.13 26.91% 157.08 124.616667 32.47
0 0.00
3.07% 15.78 0.28% 1.45 0 1.45 0.33%
0 0.00
0 0.00
5.54% 30.02 19.23% 104.25 45.9666667 58.28
5.04% 26.43 11.67% 61.17 56.3333333 4.83 6.77%

6.62% 38.50 32.07% 186.43 172.133333 14.30 5.46%
5.66% 30.02 4.18% 22.18 21.7833333 0.40

11.37% 60.22 23.19% 122.78 17.3666667 105.42
0.04% 0.23 31.40% 164.43 154.833333 9.60
12.74% 81.07 20.55 60.52 0.01%
11.35% 59.87 18.68% 98.55 21.0833333 77.47
9.47% 50.85 23.63% 126.88 64.5166667 62.37 9.78%
17.90% 93.77 11.49% 60.15 1.05 59.10
7.67% 44.88 14.42% 84.42 45.7833333 38.63 5.53%
30.79% 161.62 117.316667 44.30
0 0.00
11.47% 59.47 28.55 30.92
5.49% 35.05 28.67% 182.90 159.483333 23.42
28.49% 146.25 109.416667 36.83 4.94%
0 0.00
11.62% 60.83 11.34% 59.38 9.63333333 49.75 10.04%
9.25% 36.50 28.6833333 7.82

5.86% 30.98 10.80% 57.03 11.25 45.78 5.68%
5.52% 32.18 15.08% 87.90 67.15 20.75 5.15%
6.56% 34.17 7.67% 39.93 27.2833333 12.65
25.23% 99.92 50.7 49.22
5.72% 30.00 20.11% 105.47 29.15 76.32
14.44% 101.82 70.8833333 30.93
5.74% 30.02 47.41% 247.97 160.866667 87.10

40.20% 253.10 126.783333 126.32
40.52% 237.17 113.466667 123.70 0.44%

8.82% 46.63 22.1333333 24.50 5.66%
27.53% 162.67 100.516667 62.15 5.29%
5.72% 30.17 12.33% 65.02 59.9666667 5.05
0 0.00
2.32% 16.42 32.28% 227.97 79.3833333 148.58
4.97% 26.37 21.54% 114.18 10.3666667 103.82
5.31% 30.32 22.63% 129.32 50.1833333 79.13
9.47% 66.92 8.70% 61.52 46.75 14.77 6.42%
3.29% 17.33 19.56% 103.08 47.35 55.73
3.05% 15.97 17.03% 89.13 75.7833333 13.35 9.42%
9.16% 46.15 23.18% 116.77 8.56666667 108.20
13.50% 78.87 53.4833333 25.38
15.41% 80.00 27.56% 143.08 116.883333 26.20
0 0.00
13.05% 90.07 6.96% 48.00 22.5166667 25.48 5.97%
12.30% 64.35 20.39% 106.72 57.05 49.67
2.87% 15.05 19.93% 104.60 46.5666667 58.03
2.59% 13.97 10.64% 57.37 42.3833333 14.98 8.44%
7.50% 38.88 20.9166667 17.97
7.06% 41.27 35.5666667 5.70 6.89%
0.30% 1.75 0 1.75
98.63% 16.83 16.4333333 0.40

2.97% 15.53 13.12% 68.57 53.5833333 14.98
57.11% 300.47 177.266667 123.20 2.88%
2.94% 15.22 4.53% 23.48 10.1333333 13.35 6.65%
55.99% 364.45 293.416667 71.03
5.15% 30.02 24.15% 140.78 86.9 53.88 6.91%
2.71% 14.80 12.12% 66.30 30.8333333 35.47
5.11% 29.95 21.92% 128.42 111.55 16.87 9.27%
34.06% 178.25 162.85 15.40 3.58%
3.83% 19.90 10.0833333 9.82
32.80% 208.22 83.2 125.02 7.24%
0 0.00
8.64% 45.03 6.45% 33.63 30.9833333 2.65
4.97% 34.83 13.43% 94.07 34.8833333 59.18
5.97% 35.17 34.85% 205.43 131.516667 73.92 5.11%
5.66% 31.28 0.56666667 30.72
0 0.00
11.03% 65.27 3.68% 21.80 0 21.80 5.77%
0 0.00
17.33% 120.32 15.07% 104.63 81.3833333 23.25
17.70% 96.08 68.2166667 27.87 5.48%
0 0.00
46.55% 120.85 4.04% 10.50 0 10.50
10.19% 60.12 23.12% 136.38 67.2666667 69.12 5.09%
13.93% 79.92 46.7666667 33.15
0 0.00
32.08% 167.92 90.45 77.47 6.93%
0 0.00
9.15% 27.52 3.21666667 24.30
17.47% 112.98 75.5666667 37.42
0 0.00
22.44% 146.25 91.9 54.35 4.41%
25.94% 140.58 74.45 66.13

26.53% 140.78 31.0833333 109.70
11.93% 14.67 14.6 0.07
17.46% 95.68 35.0666667 60.62 5.54%
2.88% 15.13 42.74% 224.50 130.116667 94.38
3.97% 24.97 28.46% 179.07 65.4333333 113.63 5.95%
5.56% 30.50 37.58% 206.27 13.3 192.97
40.15% 217.75 0.22% 1.18 1.16666667 0.02 14.14%
11.87% 83.00 38.35 44.65
18.95% 116.07 9.29% 56.88 40.7 16.18 9.80%
16.97% 88.72 8.5 80.22
3.39% 17.65 10.55 7.10 10.93%
5.43% 30.07 14.22% 78.70 59.8833333 18.82
0.01% 0.03 22.31% 127.37 120.85 6.52
0 0.00
14.63% 103.03 72.5666667 30.47
6.43% 33.85 15.0666667 18.78 5.86%

9.78% 51.68 18.6166667 33.07 11.43%
9.42% 48.18 22.1166667 26.07 5.95%
6.06% 35.27 20.0833333 15.18
5.76% 30.83 1.68% 9.00 1.18333333 7.82 2.11%
0.61% 3.45 0 3.45
18.49% 120.48 14.43% 94.03 66.0166667 28.02
37.45% 200.90 172.016667 28.88
13.97% 75.03 59.4666667 15.57
5.66% 29.75 18.56% 97.53 67.2 30.33 5.70%
0 0.00
23.77% 142.10 109.6 32.50
24.17% 141.78 123.016667 18.77
10.04% 31.02 27.12% 83.75 65.9666667 17.78
23.08% 59.97 0 0.00
24.92% 176.82 20.89% 148.18 142.233333 5.95 6.87%
0 0.00
10.19% 66.28 17.07% 110.97 92.8 18.17 4.17%
8.80% 56.85 16.74% 108.10 42.75 65.35
23.33% 153.75 29.01% 191.18 52.9166667 138.27
0 0.00
0 0.00
1.96% 7.68 5.06666667 2.62
0.28 5.05% 30.80 26.32% 160.67 70.9833333 89.68
7.65% 56.35 39.85% 293.65 38.2333333 255.42
19.44% 121.08 4.68% 29.15 22.5333333 6.62 9.38%
55.82% 106.75 42.7333333 64.02
10.80% 61.60 25.94% 147.97 58.55 89.42 13.36%
3.96% 20.55 8.73333333 11.82 9.08%
18.52% 89.37 0 89.37 5.34%
5.50% 29.32 18.5666667 10.75
8.60% 50.28 9.09% 53.17 48.2666667 4.90
9.31% 60.03 34.13% 220.03 87.5833333 132.45

9.55% 60.70 12.55% 79.77 55.1666667 24.60 3.16%
18.72% 136.13 59.7 76.43 9.02%

8.10% 54.67 24.59% 165.93 88.45 77.48 5.71%
5.32% 32.22 0.26% 1.58 0 1.58

33.32% 221.87 12.93% 86.07 22.6333333 63.43
6.42% 25.75 23.62% 94.68 23.7166667 70.97
58.04% 305.63 146.733333 158.90

4.86% 25.77 1.71666667 24.05
0 0.00
16.56% 104.32 28.66% 180.52 177.383333 3.13 0.01%
7.61% 39.63 4.25% 22.15 7.86666667 14.28
0 0.00
0 0.00
29.19% 154.90 67.3166667 87.58
6.16% 32.07 36.23% 188.52 123.4 65.12
12.90% 67.57 62.7833333 4.78
0 0.00
0.01% 0.07 25.48% 144.47 94.6833333 49.78
31.59% 162.47 65.8833333 96.58
5.96% 31.70 24.53% 130.43 78.7666667 51.67
0 0.00
6.57% 34.48 10.6166667 23.87
20.17% 106.12 73.4833333 32.63 5.99%
89.28% 154.08 0 0.00
0.32 16.67% 105.05 18.46% 116.32 108.483333 7.83 7.17%
13.55% 78.60 2.61% 15.17 8.88333333 6.28 13.53%
4.95% 30.57 1.47% 9.12 8.38333333 0.73 5.17%
23.45% 148.25 12.75% 80.63 35.9166667 44.72 6.54%
1.38 17.92% 114.87 24.15% 154.83 134.166667 20.67 8.44%
2.05 22.71% 123.63 68.7166667 54.92 8.60%
12.98% 79.10 32.52% 198.18 144.333333 53.85 0.72%
6.23% 32.57 47.87% 250.38 186.966667 63.42 6.45%

10.39% 61.53 38.51% 228.12 213.166667 14.95 7.78%
13.18% 77.03 17.78% 103.93 66.6666667 37.27 9.87%
14.68% 105.03 14.69% 105.10 94.8333333 10.27 8.49%

64.24% 195.00 0 0.00 35.47%
0.01% 0.07 29.93% 160.35 136.3 24.05 5.92%
19.78% 138.95 8.81% 61.92 26.4666667 35.45 5.36%
18.11% 118.85 13.37% 87.75 23.9333333 63.82
4.96% 25.95 39.13% 204.63 104.366667 100.27 6.72%
0 0.00
9.43% 59.95 37.84% 240.45 79.3 161.15 16.96%
8.40% 59.57 39.31% 278.70 127.816667 150.88 6.33%
29.72% 156.37 59.9333333 96.43 8.39%
21.21% 137.63 5.53% 35.90 35.7 0.20 5.15%
17.42% 104.15 18.03% 107.80 16.9166667 90.88
14.65% 90.90 7.07% 43.88 42.7166667 1.17
0 0.00
11.14% 60.62 5.41% 29.43 15.0333333 14.40 12.66%
0 0.00
14.80% 81.80 10.00% 55.25 14.6333333 40.62 5.51%
11.38% 68.88 48.3166667 20.57
0 0.00
2.89% 15.20 1.56666667 13.63 6.44%
0 0.00
9.83% 60.33 10.14% 62.23 36.8166667 25.42 5.65%
19.50% 123.45 3.36% 21.28 3.46666667 17.82 4.98%
12.12% 84.73 25.61% 179.05 99.1333333 79.92
8.74% 46.87 23.0833333 23.78
41.63% 162.43 29.7333333 132.70
45.26% 163.13 0.01% 0.05 0 0.05
25.59% 180.17 19.15% 134.82 58 76.82
27.47% 179.38 27.46% 179.33 137.2 42.13
72.58% 181.17 0.07% 0.18 0 0.18
99.85% 237.67 0 0.00
0 0.00
98.27% 187.02 0 0.00
0 0.00
32.44% 116.63 18.16% 65.30 50.45 14.85
18.06% 119.70 25.94% 171.98 77.7833333 94.20
1.20% 6.23 0.56666667 5.67
0 0.00
13.07% 68.53 21.45 47.08
0 0.00
94.84% 90.32 0 0.00
0 0.00
34.10% 184.82 2.05% 11.10 0 11.10
95.05% 186.20 0 0.00
16.74% 32.97 6.56666667 26.40
24.56% 121.52 66.65 54.87
2.24% 16.35 22.29% 162.75 72.0666667 90.68
15.07% 84.05 37.1833333 46.87
0 0.00
24.53% 174.03 30.46% 216.10 131.866667 84.23
0 0.00
10.28% 60.35 18.77% 110.20 100.25 9.95
0 0.00
99.45% 24.27 0 0.00
18.93% 118.98 9.95% 62.57 23.4166667 39.15
9.56% 56.10 24.02% 140.95 91.2666667 49.68
87.68% 124.70 0 0.00
19.00% 123.77 9.49% 61.78 32.95 28.83
0 0.00
99.98% 181.40 0 0.00
16.66% 86.88 41.1833333 45.70
16.09% 84.88 66.85 18.03
9.90% 57.75 23.37% 136.32 129.633333 6.68
35.39% 193.33 151.733333 41.60
30.69% 130.52 89.2166667 41.30 34.81%
73.95% 314.40 0.14% 0.58 0 0.58
16.14% 31.53 7.23333333 24.30
12.83% 67.37 17.2166667 50.15
13.95% 72.80 47.9666667 24.83
5.17% 33.45 9.11% 58.95 57.45 1.50 14.15%
30.38% 182.30 94.7833333 87.52
50.09% 180.85 0 0.00 49.87%
15.34% 111.75 41.9833333 69.77 4.36%
50.67% 90.80 0.61% 1.10 0 1.10
Coaching Break % Break Offline Offline Project Project IRC- IRC- Back-
Minutes Minutes % Minutes % Minutes Chat- Chat- Office
Email Email %
% Minutes
5.93% 29.32 5.89% 29.13
6.41% 39.98 4.95% 30.88

6.93% 30.17 6.91% 30.10
5.95% 29.97
5.42% 30.08 5.48% 30.42

9.71% 59.93 3.25% 20.05
5.60% 29.27 3.95% 20.65
5.75% 30.15 3.38% 17.75
6.27% 32.22 5.85% 30.07
6.68% 34.50 5.94% 30.70
30.32 5.72% 30.15 5.99% 31.55
6.71% 47.02 5.64% 39.55
5.23% 30.52 1.75% 10.23
6.31% 44.97 3.85% 27.42
2.89% 15.00 5.14% 26.70

5.73% 29.98 1.76% 9.23
37.98 5.00% 30.02 3.31% 19.87

2.88% 15.00 1.11% 5.77
6.27% 32.58 4.89% 25.40

35.58 5.57% 30.02
6.39% 44.85 3.28% 23.05
30.05 6.05% 31.05 6.25% 32.08

7.85% 15.05
40.92 4.91% 31.27 3.25% 20.70
6.02% 33.43
3.00% 15.70 4.14% 21.68

5.91% 30.70 5.76% 29.90
5.73% 30.08 4.05% 21.25

5.67% 30.03 3.84% 20.33
5.18% 27.28
30.05 5.68% 29.90 3.94% 20.73
30.45 5.57% 30.00 5.59% 30.10
3.65% 19.83 4.49% 24.38
5.60% 31.38 4.47% 25.07
5.48% 29.93 1.55% 8.48

5.59% 29.98 4.54% 24.35
5.54% 29.68 5.44% 29.15
5.70% 29.93 4.49% 23.58

5.50% 29.85 5.61% 30.40
5.88% 30.47 4.34% 22.52

5.80% 30.03 3.91% 20.25
6.13% 30.25 5.95% 29.32

6.00% 32.52 3.70% 20.05
6.08% 31.97 1.95% 10.23
5.73% 29.98 1.18% 6.17
6.53% 33.73 4.19% 21.62

5.60% 30.08 3.99% 21.43
3.43% 15.23 1.88% 8.37
5.56% 30.60 2.05% 11.30
5.79% 29.80
0.03 5.62% 29.98 4.50% 23.98
4.66% 30.47 2.33% 15.25
30.18 5.73% 29.97
8.79% 11.88
5.77% 14.97 1.16% 3.02
5.71% 30.00 2.05% 10.75
5.56% 29.88 5.05% 27.15
4.40% 29.85 1.20% 8.12
5.26% 30.33 5.47% 31.52
5.92% 31.28
5.76% 30.45 4.98% 26.37
6.94% 44.97 1.16% 7.52
41.20 5.76% 30.00 3.97% 20.65
5.96% 32.35 2.33% 12.67
45.18 5.57% 29.70 5.90% 31.42
28.48 5.89% 31.00 5.74% 30.25
6.05% 31.13 2.70% 13.88
6.17% 31.73 4.97% 25.58
4.86% 30.42 2.69% 16.80

43.63 5.90% 30.67 2.79% 14.50
6.51% 34.22 3.81% 20.02
5.73% 29.97 5.14% 26.87

6.22% 32.87 4.81% 25.43
5.68% 30.03
92.48 5.73% 29.97 4.90% 25.65
5.61% 29.92 4.08% 21.73

40.85 5.59% 29.98 4.44% 23.83
4.88% 15.00 6.55% 20.12

5.59% 29.70 2.18% 11.60
5.61% 30.03 1.87% 10.00

4.46% 14.75 1.73% 5.72
5.82% 30.58 4.96% 26.05
5.59% 30.00 0.60% 3.22

5.72% 30.02 3.75% 19.70
5.61% 29.77 1.31% 6.97
5.80% 30.22 1.40% 7.30
8.24% 45.87 3.80% 21.15
5.78% 30.10 1.15% 6.00
31.15 4.45% 30.12 3.03% 20.52
52.50 5.93% 30.63 5.98% 30.88

53.40 5.70% 30.03 5.71% 30.07
88.10 4.64% 30.42 3.06% 20.03

5.60% 30.22 5.58% 30.10
46.77 6.01% 30.88 2.81% 14.43
6.42 2.89% 15.35 6.01% 31.90

30.33 2.35% 15.72 0.02% 0.17
68.45 4.22% 29.80 1.41% 9.95
28.58 5.65% 30.07 3.61% 19.23
0.02 4.79% 30.00 5.14% 32.17
5.87% 30.00
5.65% 29.63 4.82% 25.28
5.39% 29.32 6.58% 35.80

31.15 5.64% 29.82 4.79% 25.30
5.01% 32.05 2.97% 19.00
70.08 5.85% 30.92 3.92% 20.70
7.72% 49.37 3.86% 24.67

67.78 6.00% 31.83 4.20% 22.30
5.59% 29.68 2.90% 15.40
5.74% 29.95 2.38% 12.38

5.74% 30.07 0.63% 3.32
5.44% 28.52 6.58% 34.52
5.70% 29.92 6.05% 31.75
40.28 7.98% 42.38 5.51% 29.25
0.43 9.96% 49.70 4.51% 22.50
5.58% 30.55 4.33% 23.72
4.95% 32.70 3.10% 20.50 0.20% 1.33
1.82 6.37% 44.73 2.83% 19.83
5.67% 29.98 3.04% 16.08
5.90% 31.13 2.46% 12.97
5.55% 32.37 3.38% 19.75
1.72 2.91% 14.97 2.60% 13.38
5.54% 30.02 5.56% 30.13
35.48 5.76% 30.18 4.55% 23.83

31.73 6.65% 38.65 5.60% 32.55
5.59% 29.63 3.89% 20.60

5.67% 30.02 3.22% 17.05
5.76% 30.15 4.16% 21.78
0.07 2.36% 15.02 0.92% 5.87
5.69% 30.03 5.69% 30.00
52.53 5.62% 30.18 2.45% 13.13
5.74% 30.07 3.81% 19.95
32.35 5.08% 29.72 4.07% 23.83
5.40% 28.32 5.22% 27.38
5.79% 30.00 5.79% 30.02

4.67% 29.80 4.73% 30.15
25.37 6.14% 31.53 5.84% 30.00
52.57 5.75% 30.10 1.91% 10.02
8.36% 32.97
30.03 5.70% 30.13 5.58% 29.48
30.05 5.26% 30.68 5.16% 30.10
5.62% 29.30 5.16% 26.87
3.78% 14.98
5.72% 29.98 2.18% 11.45
4.19% 29.55 3.63% 25.63
5.73% 29.97
4.75% 29.92 3.75% 23.62
2.60 5.09% 29.77 4.54% 26.55

29.93 5.62% 29.72 5.20% 27.48
31.25 5.03% 29.70 3.77% 22.25
5.80% 30.58 3.95% 20.83
4.20% 29.68 4.34% 30.65

5.82% 30.83 3.16% 16.75
5.26% 30.05 3.72% 21.23
45.37 6.36% 44.95 3.49% 24.70
5.68% 29.93
49.30 5.38% 28.17 1.62% 8.48
6.22% 31.35 5.75% 28.95
5.07% 29.60 5.28% 30.87
6.01% 31.22 5.07% 26.32
41.17 7.06% 48.73 3.60% 24.83

6.06% 31.73 6.20% 32.43
5.74% 30.12 0.37% 1.92
45.47 5.75% 31.00 1.68% 9.03
5.85% 30.30 3.88% 20.10
40.23 5.11% 29.87 2.52% 14.73
1.17% 6.92
5.72% 29.88 3.89% 20.30

15.15 5.54% 29.17
34.47 5.97% 30.93 4.03% 20.92
4.62% 30.10 4.90% 31.88
40.28 5.18% 30.20 3.50% 20.38
5.58% 30.50 3.48% 19.03
54.30 5.75% 33.70 3.60% 21.07
18.75 5.79% 30.28 4.17% 21.82
2.88% 15.00 3.85% 20.03
45.98 4.73% 30.00 4.70% 29.83
5.86% 30.53 3.74% 19.48

4.28% 29.97 4.01% 28.07
30.12 5.71% 33.68 4.37% 25.78
9.34% 51.63 5.43% 30.00
34.17 5.08% 30.03 3.23% 19.10
4.32% 29.98 3.88% 26.95

29.75 5.78% 31.37 4.30% 23.35
30.00 5.09% 30.02 1.69% 9.95

5.24% 30.05 5.24% 30.03
36.25 5.82% 30.45 6.35% 33.22
4.97% 14.93
4.59% 29.68 3.97% 25.68
28.75 4.57% 29.82 3.65% 23.78
5.47% 29.67 5.33% 28.92

5.64% 29.90 3.16% 16.78
30.33 5.56% 30.47 5.78% 31.68

4.89% 25.68 5.17% 27.17
37.43 4.72% 29.72 3.38% 21.30
6.05% 33.20 3.16% 17.37
76.70 2.77% 15.00
6.42% 44.90 4.42% 30.87
60.02 4.89% 29.93 1.94% 11.90
5.63% 29.43 3.39% 17.73
56.83 5.75% 29.93 4.66% 24.23
5.70% 31.53 5.41% 29.93
5.31% 30.32 5.09% 29.07
6.53% 45.98 3.87% 27.27
30.83 5.66% 29.78 2.19% 11.53

60.38 5.68% 30.02 3.08% 16.27
30.43 6.15% 31.48 4.88% 24.97
5.14% 29.95 3.39% 19.73
11.32 5.60% 29.98 5.59% 29.95
4.49% 29.25 3.24% 21.13

5.59% 30.00 3.41% 18.28
5.61% 30.13 7.69% 41.30
29.93 5.26% 27.62
5.01% 29.97 4.86% 29.03

5.11% 29.95 5.41% 31.72
4.86% 15.00 6.55% 20.22
5.78% 15.02
48.72 2.06% 14.63 1.47% 10.42
27.10 4.63% 30.13 3.45% 22.45

4.64% 29.93 4.71% 30.43
4.68% 30.85 4.17% 27.47
4.90% 29.88 4.88% 29.80

4.07% 30.02 4.05% 29.82
58.42 4.83% 30.10 4.97% 30.97
7.87% 15.05
76.22 6.47% 36.88 5.60% 31.95
47.12 5.83% 30.23 6.07% 31.47
25.77 6.22% 29.98 3.20% 15.42
5.70% 30.37 5.68% 30.27
5.17% 30.23 5.04% 29.45
4.66% 30.03
20.08 4.96% 31.53 4.73% 30.08
65.60 6.71% 48.78 5.07% 36.87

38.50 4.56% 30.75 1.53% 10.32
2.64% 15.98 2.35% 14.25

2.26% 15.03 3.89% 25.87
8.37% 33.55 3.16% 12.68
5.62% 29.62 4.50% 23.68

5.56% 29.50 5.47% 29.00
0.03 5.12% 32.27 4.19% 26.37

5.68% 29.55 5.77% 30.03
5.65% 29.98 1.21% 6.40

6.79% 35.35 5.17% 26.88
6.48% 33.92 4.77% 24.97
5.50% 31.18 5.21% 29.52

6.05% 31.12 6.30% 32.42
5.71% 30.35 5.41% 28.77
5.73% 30.08 0.66% 3.48

31.50 6.08% 31.97 3.52% 18.53
45.20 4.75% 29.97 1.56% 9.83

78.45 5.17% 30.00 3.45% 20.02
31.97 0.81% 5.02
41.35 4.74% 30.00 2.55% 16.15
54.10 4.68% 29.98 1.36% 8.73
46.78 5.51% 29.98 5.79% 31.52
4.40 4.80% 29.23 0.88% 5.35
33.73 2.87% 15.00 1.47% 7.70

46.08 5.06% 29.98 3.37% 19.98
57.67 5.13% 29.98 3.49% 20.42
60.73 4.14% 29.63 0.73% 5.22

107.68
31.70 5.50% 29.48 5.52% 29.55
37.68 4.26% 29.90 2.85% 20.02
4.58% 30.05 4.58% 30.03
35.13 5.79% 30.27 0.48% 2.52
107.78 5.04% 32.03 4.53% 28.80

44.92 4.08% 28.92 3.87% 27.42
44.17 5.70% 30.00 4.57% 24.05
33.43 4.61% 29.90 4.62% 30.00
5.76% 34.47 4.18% 25.02
5.12% 31.75 5.08% 31.50
68.90 5.50% 29.95 3.49% 19.00
30.47 5.45% 30.13 4.29% 23.70

5.02% 30.38 4.54% 27.47
33.83 6.31% 33.17 4.23% 22.23
34.68 5.24% 32.15 5.30% 32.52 0.01% 0.03

31.53 5.35% 33.87 4.94% 31.30
4.84% 33.83 4.89% 34.18
5.67% 30.43 1.87% 10.03
4.08% 15.92 0.82% 3.22
4.27% 15.40
4.27% 30.05 3.75% 26.43
4.82% 31.45
8.38% 30.13
4.52% 29.98 4.06% 26.92
5.79% 29.97 6.74% 34.88
5.73% 30.05 0.95% 4.97
5.35% 29.02 1.46% 7.92
2.78% 5.48
11.47% 56.73 6.35% 31.43
6.24% 45.55 3.64% 26.60
5.40% 30.13 6.01% 33.50 0.16% 0.90
4.45% 31.55 2.78% 19.72
5.09% 29.85 1.69% 9.90
4.85% 30.52 3.36% 21.13

5.12% 30.05 0.91% 5.32
3.65% 23.77 0.64% 4.17
5.75% 29.98 3.94% 20.57

5.69% 30.03 5.73% 30.22
5.11% 29.83 5.11% 29.82
5.48% 29.92 4.18% 22.83
148.07 3.53% 15.03
5.69% 29.87 5.78% 30.38
6.58% 34.35 0.64% 3.35
91.60 4.64% 30.02 2.33% 15.05 0.01% 0.03
5.00% 30.00 4.71% 28.27
180.05
31.78 6.18% 45.02 3.47% 25.27
Aux 9 Aux 10
Back- Winding
Office Down
Minutes Minutes
0.00
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Metric Name
Phone Available % -
Chat/Email Available % -
Talk Time % -
Hold Time % -
ACW % -
Ext Out External % -
Aux 8 IRC-Chat-Email % -
Winding Down % -
CFT % -
Productive Time (Minutes) -
Unproductive Time (Minutes) -
Schedule Adherence % -
Phone Available Hours -

Chat/Email Available Hours -
Talk Time Hours -

Hold Time Hours -
ACW Hours -
Ext Out External Hours -
Aux 8 IRC-Chat-Email Hours -
Winding Down Hours -

Number of Winding Down -
CFT Hours -
Staffed Time Hours -
iDesk Hours -
Aux 0 Default % -
Aux 0 Default Minutes -

Aux 1 Meeting % -
Aux 1 Meeting Minutes -

Aux 2 Training % -
Aux 2 Training Minutes -

Aux 3 Outbound Call % -
Aux 3 Outbound Call Minutes -
Aux 3 Outbound (On a Call)

Minutes -
Aux 3 Outbound (Not On Call)
Minutes -
Aux 4 Coaching % -
Aux 4 Coaching Minutes -

Aux 5 Break % -
Aux 5 Break Minutes -

Aux 6 Offline % -
Aux 6 Offline Minutes -

Aux 7 Project % -
Aux 7 Project Minutes -

Aux 8 IRC-Chat-Email % -
Aux 8 IRC-Chat-Email Minutes -

Aux 9 Back-Office % -
Aux 9 Back-Office Minutes -

Aux 10 Winding Down Minutes -
Definition
the total sum of time spent in Available state divided by the total sum of Staffed Time by
Interval.
the total sum of time spent in Online state but not chatting divided by the total sum of Time in
Online state.
the total sum of time spent on calls divided by the total sum of Staffed Time by Interval.
the total sum of time spent with customers on Hold divided by the total sum of Staffed Time by
Interval.
the total sum of time spent in After Call Work divided by the total sum of Staffed Time by
Interval.
the total sum of time spent on outbound calls to numbers outside Apple's network divided by
the total sum of Staffed Time by Interval.
the total sum of time spent in IRC-Chat-Email Aux state divided by the total sum of Staffed
Time by Interval.
the total sum of time spent in Winding Down Aux state divided by the total sum of Staffed
Time by Interval.
If Advisor not in Training status then the total sum of Productive Time minus iDesk Time
divided by the total sum of Staffed Time by Interval.
the total sum of time Spent in Default, Meeting, Training, Coaching, Break, Offline, Project,
and Back-Office Aux states subtracted from the total sum of Staffed Time by Interval, shown
in minutes.
the total sum of time Spent in Default, Meeting, Training, Coaching, Break, Offline, Project,
and Back-Office Aux states, shown in minutes
the total sum of time Advisor is out of sync with Scheduled Productive Time divided by
Scheduled Productive Time.
the total sum of time an Advisor spent in Available state, shown in hours.
the total sum of time an Advisor spent in Online but not chatting state, shown in hours.
the total sum of time an Advisor spent on calls, shown in hours.

the total sum of time an Advisor spent with customers on Hold, shown in hours.
the total sum of time spent in After Call Work, shown in hours.
the total sum of time spent on outbound calls to numbers outside Apple's network
the total sum of time spent in IRC-Chat-Email Aux state, shown in hours.
the total sum of time spent in Winding Down Aux state, shown in hours.
the total count of times Advisors entered the Winding Down Aux state.
If Advisor not in Training status then the total sum of Productive Time minus iDesk Time,
shown in hours.
the total sum of time an Advisor is logged in, shown in hours.
the total sum of time spent logged into iDesk, shown in hours.
the total sum of time spent in Default Aux state divided by the total sum of Staffed Time by
Interval.
the total sum of time spent in Default Aux state, shown in minutes.
the total sum of time spent in Meeting Aux state divided by the total sum of Staffed Time by
Interval.
the total sum of time spent in Meeting Aux state, shown in minutes.
the total sum of time spent in Training Aux state divided by the total sum of Staffed Time by
Interval.
the total sum of time spent in Training Aux state, shown in minutes.
the total sum of time spent in Outbound Call Aux state divided by the total sum of Staffed
Time by Interval.
the total sum of time spent in Outbound Call Aux state, shown in minutes.
the total sum of time spent in Outbound Call Aux state including Ext Out External time, shown
in minutes.
the total sum of time spent in Outbound Call Aux state excluding Ext Out External time, shown
in minutes.
the total sum of time spent in Coaching Aux state divided by the total sum of Staffed Time by
Interval.
the total sum of time spent in Coaching Aux state, shown in minutes.
the total sum of time spent in Break Aux state divided by the total sum of Staffed Time by
Interval.
the total sum of time spent in Break Aux state, shown in minutes.
the total sum of time spent in Offline Aux state divided by the total sum of Staffed Time by
Interval.
the total sum of time spent in Offline Aux state, shown in minutes.
the total sum of time spent in Project Aux state divided by the total sum of Staffed Time by
Interval.
the total sum of time spent in Project Aux state, shown in minutes.
the total sum of time spent in IRC-Chat-Email Aux state divided by the total sum of Staffed
Time by Interval.
the total sum of time spent in IRC-Chat-Email Aux state, shown in minutes.
the total sum of time spent in Back-Office Aux state divided by the total sum of Staffed Time
by Interval.
the total sum of time spent in Back-Office Aux state, shown in minutes.
the total sum of time spent in Winding Down Aux state, shown in minutes.

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Fiscal Area Manager Team Manager Forecast Site

1 Area Manager 5 Team Managers 1 Site

1 Staff Type 66 Advisors

3.64% 0.00% 51.82% 2.34% 2.78% 16.44% 0.00% 79.88% 139,285.48

35,024.53 -100.00% 105.88 0.00 1505.55 68.12 80.69 477.70

0.00 0 2320.77 2905.17 1.88% 3272.68 0.00% 4.08

6.86% 11960.08 18.55% 32328.08 17985.7167 14342.37 2.64% 4607.00 5.23%

9113.68 3.48% 6064.70 0.00% 2.30 0.00

1 Area Manager 5 Team Managers 1 Site

2020P12W4 Clara Guillen Aaron Lopez Concentrix (Managua)

1 Staff Type 66 Advisors

AMR Tier 2 Mac+ Phone Spanish Alvaro Velasquez 2304352686

3.64% 0.00% 51.82% 2.34% 2.78% 16.44% 0.00% 79.88% 139285.48

2.93% 0.00% 45.86% 3.52% 1.81% 19.57% 0.00% 74.95% 2392.47

35024.53 -100.00% 105.88 0.00 1505.55 68.12 80.69 477.70

798.53 -100.00% 1.56 0.00 24.39 1.87 0.97 10.41

0.00 0 2320.77 2905.17 1.88% 3272.68 0.00% 4.08

0.00 0 39.86 53.18 4.09% 130.43

6.86% 11960.08 18.55% 32328.08 17985.7167 14342.37 2.64% 4607.00 5.23%

9.38% 299.28 20.81% 664.07 453.783333 210.28 2.02% 64.58 5.14%

9113.68 3.48% 6064.70 0.00% 2.30 0.00

164.03 4.39% 140.20 0.00

9/20/2020 Clara Guillen Aaron Lopez Concentrix (Managua)

AMR Tier 2 Mac+ Phone Spanish Alvaro Velasquez 2304352686

4.85% 0.00% 42.98% 4.55% 1.26% 15.82% 0.00% 71.95% 355.60

9.42% 0.00% 55.54% 4.62% 2.36% 8.57% 0.00% 81.30% 506.93

5.94% 0.00% 51.87% 2.51% 3.95% 16.87% 0.00% 84.62% 469.98

7.92% 0.00% 34.29% 0.49% 1.18% 39.30% 0.00% 87.51% 454.48

4.55% 0.00% 40.52% 0.98% 0.98% 21.36% 0.00% 68.58% 411.38

3.41% 0.00% 56.19% 0.00% 4.79% 7.67% 0.00% 78.94% 410.85

7.14% 0.00% 41.62% 2.32% 2.06% 18.59% 0.00% 84.19% 440.73

10.64% 0.00% 54.90% 0.52% 3.72% 14.70% 0.00% 89.83% 471.65

1.14% 0.00% 57.88% 0.52% 3.17% 18.00% 0.00% 86.33% 471.80

0.98% 0.00% 46.38% 4.67% 2.90% 28.59% 0.00% 85.44% 449.02

1.00% 0.00% 48.59% 4.64% 1.79% 12.06% 0.00% 69.97% 361.50

1.80% 0.00% 60.03% 3.62% 5.02% 2.66% 0.00% 74.20% 486.25

0.51% 0.00% 28.43% 0.00% 1.50% 50.23% 0.00% 81.61% 444.28

3.33% 0.00% 54.17% 9.93% 2.92% 4.34% 0.00% 75.41% 481.98

2.40% 55.95% 1.87% 4.13% 10.90% 0.00% 76.44% 400.82

1.50% 75.53% 0.89% 2.60% 4.15% 0.00% 84.72% 449.12

1.65% 0.00% 46.67% 3.92% 4.28% 6.33% 0.00% 67.89% 355.52

3.62% 67.78% 5.32% 5.59% 7.58% 0.00% 91.56% 361.43

4.05% 0.00% 31.95% 2.73% 2.27% 42.98% 0.00% 88.46% 462.88

0.50% 0.00% 42.23% 2.07% 1.22% 40.09% 0.00% 86.56% 506.90

0.00% 0.00% 0.00% 96.39% 0.00% 98.63% 16.87

0.38% 78.92% 0.00% 0.79% 0.00% 0.00% 80.12% 52.48

1.57% 0.00% 52.63% 3.69% 3.98% 25.20% 0.00% 88.09% 477.53

7.61% 0.00% 65.05% 1.49% 1.78% 6.80% 0.00% 85.73% 451.67

1.27% 0.00% 43.23% 2.21% 4.10% 30.56% 0.00% 84.95% 547.63

7.16% 0.00% 42.64% 1.27% 5.51% 12.96% 0.00% 75.51% 549.13

1.99% 0.00% 73.35% 4.40% 1.99% 3.28% 0.00% 89.50% 542.30

4.02% 0.00% 43.39% 8.17% 1.48% 21.25% 0.00% 81.69% 327.38

0.59% 0.00% 28.11% 0.00% 1.32% 56.60% 0.00% 88.11% 464.00

2.00% 0.00% 25.54% 0.00% 0.61% 43.28% 0.00% 76.03% 397.65

1.17% 51.89% 1.41% 1.62% 13.28% 0.00% 70.77% 506.45

138.63 -100.00% 0.40 0.00 3.54 0.37 0.10 6.25 1.30

0.00 0 5.93 8.24 3.44% 16.98

0.00 0 8.45 10.39 2.41% 15.03

0.00 0 7.83 9.26 4.48% 24.90

0.00 0 7.57 8.65 0.44% 2.28

0.00 0 6.86 10.00 11.76% 70.55

0.00 0 6.84 8.67 0.21% 1.07

0.00 0 7.35 8.73 5.99% 31.38