Outlier Management Process FY20P12W4

WELCOME TO OUT
Outlier Management Tracker Avalon - Managua
_'Outliers Summary Sumarized view per Type of P

_'Super Critical Fail Fails to Evaluations for the att
_'Critical Fail Fails to Evaluations not Knowledge, C
_'Compliance Fails to Evaluations for Compliance
_'Follow Up Summary of follow up evaluations com
This report was created to have a better control ov
Report start date : Aug' 2019

Data Source - NS Evaluation Tracker from Quality
Owner: CNX - Managua

Kindly write to roberto.alejo1@concentrix.com for
TO OUTLIER MANAGEMENT
r Avalon - Managua
ed view per Type of Process |Random, Evaluator Directed & Announced|

valuations for the attributes Knowledge & Case Duration |Random, Evaluator Direct
tions not Knowledge, Case Duration & Compliance |Random, Evaluator Directed & A
tions for Compliance attribute |Random, Evaluator Directed & Announced|
ow up evaluations completed for applicable Fails
ave a better control over Outlier Management process and actions
Tracker from Quality Team.
1@concentrix.com for any query

EMENT DASHBOARD
NAVIGATE H
Outlier Management Proc
nounced| Outlier Management Sum
om, Evaluator Directed & Announced| Coaching Plan Diagram
aluator Directed & Announced| Coaching Plan Base
Announced| Follow Up Tracker
NAVIGATE HERE
utlier Management Process
utlier Management Summary
oaching Plan Diagram
oaching Plan Base
ollow Up Tracker
Back to Main Page
Definition of Outlier
- NorthStar Outliers will be the Advisors not Achieving the NS Metrics

- The Below process is the NS Outlier Management and its built out in 6 stages that will allow us to
Improve performance.
- All stages last for 3 months, consecutive or non consecutive. This means that process started on the last
stage the avisor was during the 3 months period.
- Advisors with less than 30 days or failing in Apple Target evaluations (Evaluator Directed and
Announced) will follow Stages 1 and 2 and will start the NS Outlier process when reaching over 30 days
tenure.
- Compliance fails will follow the Regulatory Critical Fail Process, which is only stage 1.
If Advisor Fails On
Super Critical
Attibutes follow
this process
Evaluation Performed
(Random, Evaluator
Directed or Announced)
(Random, Evaluator
Directed or Announced)
If Advisor Fails On
Other Critical
Attibutes follow
this process
Compliance
Evaluation
Performed
Evaluation
Performed If Advisors Fails
(Random, Evaluator On Compliance
Attibutes follow
Directed or this process
Announced)
Stage 1 Stage 2 Stage 3
If Advisor Fails On
Super Critical
Attibutes follow Action Plan will be
this process Coaching and
opened by QA for 2
Weeks.
Coaching
additional Fail on Fail on All incoming
evaluations (2 min) Super + Evaluations during
Super
within 1 week Critical 2 Additional Critical those 2 weeks must be
(evaluation is Evaluations after Meets Expectations on
completed after coaching within 1 Super Critical to pass
coaching is week, selected from a the AP.
RT and if there was If 90 Days Cycle has
delivered). removal from the
Additional been reached during
phone, the or starting the Action
evaluations must be evaluations must be
selected from a Plan Period the
the first 2 handled Advisor must pass the
randomizer tool and right after going back AP in order to
uploaded as to the phone and complete the Cycle
Evaluator Directed uploaded as reset, in case of failing
No Evaluator Directed No the AP the Advisor will
failures failures move to the next
will end will end stage.
the the
process process
If Advisor Fails On
Other Critical
Attibutes follow
this process
Failed on
Action Plan will be
Failed on
Any CC or Any CC or opened by QA for 2
BC
attribute
BC
attribute
Weeks (1 AP for all the
applicable Advisors).
Group Coaching
based on the most Group Coaching The Action plan will be
common based on the most created for all
Attributes/Drivers common Advisors reaching
failed during the Attributes/Drivers Stage 3 only.
week failed during the Must meet Critical
week High Performance
Benchmark to be out
of of the plan:
CC:95%,BC:90%,RC:99
%
No No
failures failures
will end will end
the the
process process
Stage 1 Stage 2
If Advisors Fails
On Compliance
Attibutes follow
this process
DISCLIPLINATY
Coaching and ACTION and resets
additional the process.
evaluations (2 min)
within 1 week Fail in
(evaluation is Compliance
completed after
coaching is
delivered).
Additional
evaluations must
be selected from a
randomizer tool
and uploaded as
Evaluator No failures
will end the
process
Action Plan will be

opened by QA for 2 Written warning will Final warning will be
Weeks. be Applied Applied
All incoming Fail on Plan will be extended Fail on Plan will be extended Fail on
Evaluations during Super for an additional 2 Super for an additional 2 Super
those 2 weeks must be Critical weeks with the same Critical weeks with the same Critical
Meets Expectations on Stage 3 Criteria to Stage 3 Criteria to pass
Super Critical to pass pass the AP. the AP.
the AP. If 90 Days Cycle has If 90 Days Cycle has
If 90 Days Cycle has been reached during been reached during
been reached during or starting the Action or starting the Action
or starting the Action Plan Period the Plan Period the
Plan Period the Advisor must pass Advisor must pass the
Advisor must pass the the AP in order to AP in order to
AP in order to complete the Cycle complete the Cycle
complete the Cycle reset, in case of reset, in case of failing
reset, in case of failing failing the AP the the AP the Advisor will
the AP the Advisor will No Advisor will move to No move to the next No
move to the next failures failures stage. failures
will end
the next stage. will end will end
stage. the the the
process process process
Action Plan will be Written warninng

Failed on will be Applied Failed on Written warninng will Failed on
opened by QA for 2 Any CC or Any CC or be Applied Any CC or
Weeks (1 AP for all the BC Plan will be extended BC BC
applicable Advisors).
attribute
for an additional 2 attribute Plan will be extended attribute
weeks. for an additional 2

The Action plan will be weeks.
created for all
Advisors reaching Must meet Critical
Stage 3 only. High Performance Must meet Critical
Must meet Critical Benchmark to be out High Performance
High Performance of of the plan: Benchmark to be out
Benchmark to be out CC:95%,BC:90%,RC:9 of of the plan:
of of the plan: 9% CC:95%,BC:90%,RC:99
CC:95%,BC:90%,RC:99 %
%
No No No
failures failures failures
will end will end will end
the the the
process process process
age 2
CLIPLINATY
ON and resets
e process.
Stage 6
Fail on
Super
Critical
Advisor Removal
from the account
(Deliberation)
No
failures
will end
the
process
Stage 6
Failed on
Any CC or
BC
attribute
Advisor Removal
from the account
(Deliberation)
No
failures
will end
the
process
Back to Main Page
Super Critical Fail
Links to the Main Tracker: Critical Fail
Compliance
Count - Stage Failure Type

Team Leader Compliance Critical Fail Super Critical Fail
Aaron Lopez 15 2
Aura Parrales 3 23 9
Christopher Rodríguez 3 1
Fernando Peralta 1 8 2
Gabriel Garcia 4 18 11
Harvin Mendez 3 6 8
Hernan Palacios 7 20 11
Imer Jose 4 13 8
Karla Talavera 1 4 3
Maria Bustos 4 22 11
Nelson Robleto 1 15 3
Noel Hernandez 4 19 16
Osman Jarquin 3 7 8
Regina Montalvan 3 6 6
Walter Carcamo 9 2
Wiston Blandon 6 1
Mario Navarro 2 9 4
Jefferson Figueroa 7 2
Super Critical Fail Coaching Plan Improvement Measure - Dashbo
Critical Fail
Compliance
Coaching Plans
MONTH Open
Aug-20 0
Sep-20 2
provement Measure - Dashboard
Coaching Plans Overall Team Leader - Coachin

Closed Improvement Success Rate
4 0.0% 100.0%
3 0.0% 100.0%
0.0% 0.0%
0.0% 0.0%
0.0% 0.0%
0.0% 0.0%
0.0% 0.0%
0.0% 0.0% FY20P11Regin
0.0% 0.0% FY20P11Imer
0.0% 0.0% FY20P11Maria
0.0% 0.0% FY20P11Walte
0.0% 0.0% FY20P11Aura
0.0% 0.0% FY20P11Noel
0.0% 0.0% FY20P11Aaron
0.0% 0.0% FY20P11Chris
0.0% 0.0% FY20P11Clara
0.0% 0.0% FY20P11Ferna
0.0% 0.0% FY20P11Harvi
0.0% 0.0% FY20P11Herna
0.0% 0.0% FY20P11Jeffer
0.0% 0.0% FY20P11Nelso
0.0% 0.0% FY20P11Osman
0.0% 0.0% FY20P11Wisto
FY20P11Yeiner
eam Leader - Coaching Plan Average of Closing Result
Select Fiscal Period

FY20P11
Team Leader #Coaching Plans #CP Showing Improvement #CP Achieving Target
Regina Montalvan 0 0 0
Imer Jose 2 0 2
Maria Bustos 3 0 3
Walter Carcamo 0 0 0
Aura Parrales 0 0 0
Noel Hernandez 0 0 0
Aaron Lopez 0 0 0
Christopher Rodrígue 0 0 0
Clara Guillen 0 0 0
Fernando Peralta 0 0 0
Harvin Mendez 0 0 0
Hernan Palacios 1 0 1
Jefferson Figueroa 0 0 0
Nelson Robleto 0 0 0
Osman Jarquin 0 0 0
Wiston Blandon 0 0 0
Yeiner Flores 0 0 0
CC% BC% R%
Coaching Plan Audit Summary
COPC Recommendation
Who is considered an outlier?
An outlier will be the advisor that is perform
SHOWING
IMPROVEMENT
Coaching Plan with

OUTLIER 4 Weeks duration
TARGET ACHEIVED
Coaching Plan with
OUTLIER 4 Weeks duration TARGET ACHEIVED
NOT SHOWING
IMPROVEMENT
r that is performing below target.
Coaching Plan Follow-up Process
TARGET ACHEIVED
SHOWING Coaching Plan can be

IMPROVEMENT extended up to 6
weeks in total.
NOT MEETING TARGET
NOR SHOWING
IMPROVEMENT
ARGET ACHEIVED CLOSE COACHING
PLAN
ARGET ACHEIVED CLOSE COACHING
PLAN
Coaching Plan must be

NOT SHOWING closed. Review new Root NOT SHOWING
IMPROVEMENT Cause analysis and Action IMPROVEMENT
Plan. Open new Coaching
Plan
Back to Main Page
ocess
CLOSE
COACHING
PLAN
Advisor should meet with
Senior Team Leader and
Senior Quality to review
Performance
WILL Warning lett

process beg
Review if the advisor has a
"WILL" or "SKILL" issue as
Root Cause Coaching Pl
SKILL followed up w
Senior TL
NOT SHOWING Performance Review
Warning letter with Management
process begins. IMPROVEMENT
Team
Coaching Plan
followed up with
Senior TL
ormance Review
th Management
Team
Back to Main Page Details
Column1 Column2 Column3 Column4 Column5
Opening
Concatenate Month Date Fiscal Period Type of Fail
FY20P11Imer Jose Aug-20 20-Aug-20 FY20P11 Critical Fail

FY20P11Maria Bustos Aug-20 20-Aug-20 FY20P11 Critical Fail
FY20P11Maria Bustos Aug-20 23-Aug-20 FY20P11 Critical Fail
FY20P11Imer Jose Aug-20 25-Aug-20 FY20P11 Critical Fail
FY20P12Imer Jose Sep-20 2-Sep-20 FY20P12 Critical Fail
FY20P12Mario Navarro Sep-20 10-Sep-20 FY20P12 Critical Fail
FY20P12Aura Parrales Sep-20 11-Sep-20 FY20P12 Critical Fail
FY20P12Hernan Palacios Sep-20 12-Sep-20 FY20P12 Critical Fail
FY20P12Nelson Robleto Sep-20 15-Sep-20 FY20P12 Critical Fail
FY20P12Aura Parrales Sep-20 16-Sep-20 FY20P12 Critical Fail
FY20P12Hernan Palacios Sep-20 16-Sep-20 FY20P12 Critical Fail
FY20P12Maria Bustos Sep-20 19-Sep-20 FY20P12 Critical Fail
FY20P12Walter Carcamo Sep-20 22-Sep-20 FY20P12 Critical Fail
FY20P12Noel Hernandez Sep-20 23-Sep-20 FY20P12 Critical Fail
FY20P12Mario Navarro Sep-20 25-Sep-20 FY20P12 Critical Fail
-Aura Parrales Sep-20 27-Sep-20 - Critical Fail
-Hernan Palacios Sep-20 29-Sep-20 - Critical Fail
-Maria Bustos Sep-20 29-Sep-20 - Critical Fail
-Maria Bustos Sep-20 30-Sep-20 - Critical Fail
-Harvin Mendez Sep-20 30-Sep-20 - Critical Fail
FY20P11Maria Bustos Aug-20 20-Aug-20 FY20P11 Super Critical Fail
FY20P11Hernan Palacios Aug-20 24-Aug-20 FY20P11 Super Critical Fail
FY20P12Regina Montalvan Sep-20 23-Sep-20 FY20P12 Super Critical Fail
Column6 Column7 Column8 Column9
Overall Average
Stage Fail Date Improvement DSID
Stage 3 8/20/2020 0% 2320213381

Stage 3 8/20/2020 0% 2320213374
Stage 4 8/23/2020 0% 2320179501
Stage 3 8/25/2020 0% 2320237724
Stage 4 9/2/2020 0% 2320213381
Stage 3 9/10/2020 0% 2304365069
Stage 3 9/11/2020 0% 2320229397
Stage 3 9/12/2020 0% 2320179492
Stage 3 9/15/2020 0% 2320268070
Stage 3 9/16/2020 0% 2320268073
Stage 3 9/16/2020 0% 2320246030
Stage 4 9/16/2020 0% 2320179492
Stage 4 9/16/2020 0% 2320268070
Stage 3 9/19/2020 0% 2320246032
Stage 3 9/22/2020 0% 2320280545
Stage 3 9/23/2020 0% 2320246038
Stage 3 9/25/2020 0% 2320213375
Stage 3 9/27/2020 0% 2320237732
Stage 3 9/29/2020 0% 2320179494
Stage 4 9/29/2020 0% 2320213374
Stage 3 9/30/2020 0% 2320246033
Stage 3 9/30/2020 0% 2319858628
Stage 3 8/20/2020 0% 2320179501
Stage 3 8/24/2020 0% 2320179494
Stage 3 9/23/2020 0% 2319858636
Column10 Column11 Column12
Advisor Name CP Owner CP UCSR ID
Katherine Maria Espinoza Lira Arelys Esther Umaña Perez 1794200

Luis Fernando Davila David Mayorga -
Oscar Antonio Vargas Flores Arelys Esther Umaña Perez 1796291
Carlos Cortez Fornos Arelys Esther Umaña Perez 1796290
Katherine Maria Espinoza Lira Arelys Esther Umaña Perez 1817437
Martha Murillo Arguello Luis Roberto Cortez Moran 1855099
Derick Zambrana Blanco Jose Meza Romero 1830686
Ismael Adonai Rosales Huerta David Mayorga -
Cristhian Fernando Gomez Zamora Rita Marcela Aguirre Arcia -
Daysi Aleman Solorzano Rita Marcela Aguirre Arcia -
Mario Jose Leiva Fornos David Mayorga -
Ismael Adonai Rosales Huerta Arelys Esther Umaña Perez 1841297
Cristhian Fernando Gomez Zamora Rita Marcela Aguirre Arcia -
Jorge Luis Moncada Barboza David Mayorga -
Enmanuel Padilla Sequeira Leysi Antonio Perez Muñoz -
Mirna Elizabeth Espinales Reyes David Mayorga -
Roberto José Bravo Lopez Fabiola de los Angeles De Trinidad 1853243
Marcos Perez Sasso Yeiner Flores -
Grethell Dalissa Blandon Rizo Arelys Esther Umaña Perez -
Luis Fernando Davila Arelys Esther Umaña Perez -
Hilda Yosahara Baca Robleto Arelys Esther Umaña Perez -
Carlos Alberto Vado Rodriguez Jose Meza Romero -
Oscar Antonio Vargas Flores David Mayorga -
Grethell Dalissa Blandon Rizo Yeiner Flores 1793803
Huguette del Socorro Rivera Talavera Fabiola de los Angeles De Trinidad-
Column13 Column14 Column15 Column16
Fiscal Week
Team Leader Line of Business (LoB) Status Start
Imer Jose AMR Tier 1 iOS Phone Spanish Closed P11W4

Maria Bustos AMR Tier 1 iOS Phone Spanish Pending
Maria Bustos AMR Tier 1 iOS Phone Spanish Closed P11W4
Mario Navarro AMR Tier 1 Mac+ Phone Spanish Open P12W4
Aura Parrales AMR Tier 1 iOS Phone Spanish Closed P12W2
Hernan Palacios AMR Tier 1 Mac+ Phone Spanish Pending
Nelson Robleto AMR Tier 1 iOS Phone Spanish Pending
Aura Parrales AMR Tier 1 iOS Phone Spanish Pending
Hernan Palacios AMR Tier 1 Mac+ Phone Spanish Closed P12W3
Walter Carcamo AMR Tier 1 iOS Phone Spanish Pending
Noel Hernandez AMR Tier 1 iOS Phone Spanish Pending
Mario Navarro AMR Tier 1 Mac+ Phone Spanish Open P12W4
Aura Parrales AMR Tier 1 iOS Phone Spanish Pending
Hernan Palacios AMR Tier 1 Mac+ Phone Spanish Pending
Harvin Mendez AMR Tier 1 Mac+ Phone Spanish Pending
Hernan Palacios AMR Tier 1 Mac+ Phone Spanish Closed P11W4
Regina Montalvan AMR Tier 1 Mac+ Phone Spanish Pending
Metric Start
Column17 Column18 Column19 Column20 Column21 Column22 Column23
Fiscal Week
End ROOT CAUSE ACTIONS FOLLOW-UP CC % BC % RG %
P12W2 - - -
- - -
P12W1 - - -
P12W2 - - -
P12W3 - - -
- - -
P12W4 - - -
- - -
- - -
- - -
- - -
P12W4 - - -
- - -
- - -
- - -
- - -
- - -
- - -
- - -
- - -
- - -
- - -
- - -
P12W2 - - -
- - -
Goal Metric End Improvem
Column24 Column25 Column26 Column27 Column28 Column29 Column30
CC %
CC % BC % RG % CC % BC % RG % Showing Imp
- - - - - - -
- - - - - - -
- - - - - - -
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- - - - - - -
- - - - - - -
- - - - - - -
- - - - - - -
- - - - - - -
- - - - - - -
- - - - - - -
Improvement Showing Improvement
Column31 Column32 Column33 Column34 Column35
BC % RG % CC % BC % RG %
Showing Imp Showing Imp Showing Imp Showing Imp Showing Imp
- - 0% 0% 0%
- - 0% 0% 0%
- - 0% 0% 0%
- - 0% 0% 0%
- - 0% 0% 0%
- - 0% 0% 0%
- - 0% 0% 0%
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- - 0% 0% 0%
- - 0% 0% 0%
- - 0% 0% 0%
- - 0% 0% 0%
- - 0% 0% 0%
- - 0% 0% 0%
Meeting Target
Column36 Column37 Column38 Column39 Column40 Column41
CC % BC % RG % Meeting
Achieving Target Achieving Target Achieving Target Improving Target BASE
100% 100% 100% 0% 100% 1

100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
100% 100% 100% 0% 100% 1
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Column42 Column43
ACTION PLAN
CONCAT TYPE
Arelys Esther Umaña Perez2320213381FY20P11 NS

David Mayorga2320213374FY20P11 NS
Luis Roberto Cortez Moran2304365069FY20P12 NS
Jose Meza Romero2320229397FY20P12 NS
Rita Marcela Aguirre Arcia2320268070FY20P12 NS
Leysi Antonio Perez Muñoz 2320280545FY20P12 NS
Fabiola de los Angeles De Trinidad Garcia2320213 NS
Yeiner Flores2320237732- NS
Arelys Esther Umaña Perez2320179494- NS
Jose Meza Romero2319858628- NS
Yeiner Flores2320179494FY20P11 NS
Fabiola de los Angeles De Trinidad Garcia2319858 NS
Other
Other
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1 2 3 4 5 6
Back to Main Page
North Star ID Failure Type Stage Case ID

xaxb
- Ch 39918403 Critical Fail Stage 1 101161246194
- Ch 40056122 Super Critical Fail Stage 1 101167544233
7 8 9
Evaluator Advisor Advisor DSID
Jose Meza Romero Deyling Abner Gauna Gonzalez 2303891820

Yeiner Flores Karen Gonzalez 2302785106
Jose Meza Romero Johanna Auxiliadora Torres Corrales 2304398201
Yeiner Flores Ahinoam Benavides 2304628047
10 11 12 13
Advisor Staff Type Failed Date Fiscal week Team Leader
AMR Tier 2 Mac+ Phone Spanish 21-Aug-20 FY20P11W3 Christopher Rodríguez

AMR Tier 2 Mac+ Phone Spanish 16-Sep-20 FY20P12W3 Christopher Rodríguez
AMR Tier 2 Mac+ Phone Spanish 18-Sep-20 FY20P12W3 Christopher Rodríguez
AMR Tier 2 Mac+ Phone Spanish 30-Aug-20 FY20P12W1 Christopher Rodríguez
14 15 16 17
Foll
Follow Up UCSR | Stage1 - Stage5 |
For Critical Fail Stage 1 & St
Action Plan Action Plan

UCSR ID FU 1
Start Date End Date
- - - -
1841941 9/20/2020 - -
- - - -
1815154 9/7/2020 - 40268613
18 19 20 21
Follow Up | Stage1 - Stage5 |

For Critical Fail Stage 1 & Stage 2 Follow up is not required, only add UCSR ID.
Status1 FU 2 Status2 FU Completion Date
- - - -
- - - -
- - - -
Passed 40268681 Passed 9/13/2020
22 23 24 25
Follow Up | Stage3 - Stage5 |
FU 3 Status3 FU 4 Status4
- - - -
- - - -
- - - -
- - - -
26 27 28 29 30 31 32
Metric Start Goal
FU Completion Date CC % BC % RG % CC % BC % RG %
- - - - - - -
- - - - - - -
- - - - - - -
- - - - - - -
33 34 35 36
Metric End Action Plan
CC % BC % RG % Status Attrition
Review
- - - -
- - - -
- - - -
- - - -
Super Critical Fail Back to Main Page
Advisor Team Leader
Dwight Enmanuel Tiffer Davila Jefferson Figueroa

Kenneth David Espinoza Jefferson Figueroa
Roberto Useda Rodriguez Fernando Peralta
Freddy Paredes Urbina Wiston Blandon
Scarleth Rivera Mena Aaron Lopez
Ahinoam Benavides Christopher Rodríguez
Wendell Martinez Garcia Fernando Peralta
Back to Summary
Current Role
DSID LOB Current Stage
Tenure Days
2304337401 AMR Tier 2 Mac+ Phone Spanish 592 Stage 1
Days elapsed RESET Process
NSID Score Down Date
[90 Days Reset] Status Start Date
197 YES 12-Aug-20 39774918 12-Aug-20
188 YES 21-Aug-20 39915407 21-Aug-20
188 YES 21-Aug-20 39918500 21-Aug-20
188 YES 21-Aug-20 39919675 21-Aug-20
183 YES 26-Aug-20 39991893 26-Aug-20
179 YES 30-Aug-20 40056122 30-Aug-20
156 YES 22-Sep-20 40407781 22-Sep-20
Owner NSID 1 NSID 2
Jose Meza Romero 39776712 Passed 39780552

Fabiola de los Angeles De Trinidad Ga 40056942 Passed 40057142
Fabiola de los Angeles De Trinidad Ga 40198794 Passed 40198875
Yeiner Flores 40268613 Passed 40268681
Jose Meza Romero - - -
FU Completion
NSID 2 FU On Time FU Status Coaching Date
Date
Passed 12-Aug-20 Passed 20-Aug-20

Passed 28-Aug-20 On Time Passed 22-Aug-20
Passed 30-Aug-20 Late Passed 22-Aug-20
Passed 8-Sep-20 Late Passed 22-Aug-20
Passed 28-Aug-20 On Time Passed 28-Aug-20
Passed 13-Sep-20 On Time Passed 7-Sep-20
- - 24-Sep-20
Feedback On New NSID (If
UCSR Score Down Date
Time Applicable)
1780771 Late
1802353 On Time
1784360 On Time
1784371 On Time
1797538 On Time 40409774 22-Sep-20
1815154 Late
1854427 On Time
Owner NSID 1 NSID 2
Jose Meza Romero - - -

FU Completion
Date
- - -
Time Applicable)
-
Owner NSID 1 NSID 2
NSID 1 NSID 2 Coaching Date UCSR
New NSID (If
Status Score Down Date Owner
Applicable)
NSID 1 NSID 2 NSID 1 NSID 2
New NSID (If Score Down
Coaching Date UCSR Improved
Applicable) Date
Owner NSID 1 NSID 2
NSID 1 NSID 2 Coaching Date UCSR
Improved Operations Action Taken Notes
12-Aug-20
21-Aug-20
21-Aug-20
21-Aug-20
22-Sep-20
30-Aug-20
22-Sep-20
Critical Fail Back to Main Page
Hubert Villegas Rubio Aaron Lopez
Nelson Ramon Rostran Arauz Wiston Blandon
Massiel Raquel Martinez Barrio Aaron Lopez
Kevin Lopez Fernando Peralta
Winston Ariel Gurdian Perez Aaron Lopez
Roberto Pastor Gonzalez Aaron Lopez
Wendell Martinez Garcia Fernando Peralta
Back to Summary
197 YES 12-Aug-20 39781812 12-Aug-20
193 YES 16-Aug-20 39830473 16-Aug-20
188 YES 21-Aug-20 39918018 21-Aug-20
180 YES 29-Aug-20 40047547 29-Aug-20
175 YES 3-Sep-20 40124295 3-Sep-20
160 YES 18-Sep-20 40358430 18-Sep-20
160 YES 18-Sep-20 40358664 18-Sep-20
Fabiola de los Angeles De Trinidad Ga 19-Aug-20 1778668 Late
Fabiola de los Angeles De Trinidad Ga 19-Aug-20 1778656 Late
Jose Meza Romero - -
Fabiola de los Angeles De Trinidad Ga 29-Aug-20 1797188 On Time
Yeiner Flores 4-Sep-20 1809993 On Time
Jose Meza Romero 24-Sep-20 1854402 Late
Jose Meza Romero 24-Sep-20 1854409 Late
40270261 13-Sep-20 Yeiner Flores 23-Sep-20
40550916 30-Sep-20 Yeiner Flores -
40213579 9-Sep-20 Jose Meza Romero 11-Sep-20
40557439 30-Sep-20 Fabiola de los Angeles De Trinidad Ga -
1848549 Late
1850831 On Time
-
1826539 On Time
1828551 Late
-
1850839 On Time
13-Sep-20
24-Sep-20
30-Sep-20
9-Sep-20
9-Sep-20
30-Sep-20
24-Sep-20
COMPLIANCE Back to Main Page
Advisor Team Leader
Roberto Useda Rodriguez Fernando Peralta

Back to Summary
Current Role
DSID LOB Current Stage
Tenure Days
Days elapsed RESET Process
NSID Score Down Date
[90 Days Reset] Status Start Date
195 YES 14-Aug-20 39812910 14-Aug-20
Owner NSID 1 NSID 2

FU Completion
Date
Passed 26-Aug-20 Late Passed 12-Aug-20

Time Applicable)
1773078
Owner NSID 1 NSID 2
FU Completion
Date
Feedback On
UCSR Operations Action Taken
Time
Notes
14-Aug-20
Employee
DSID Employee Name Designation
No#
2320246030 589746 Mario Jose Leiva Fornos Advisor Level 1
2320246036 101585867 Mario Luna Advisor Level 1
2320246031 101585881 Alejo Enrique Pastora Estrada Advisor Level 1
2320246035 101585932 Alma Iris Castellon Downs Advisor Level 1
2320246029 1091576 Andrea Alonzo Gutierrez Advisor Level 1
2320246028 101585892 Edwin Antonio Hernandez Barrantes Advisor Level 1
2320246033 101585883 Hilda Yosahara Baca Robleto Advisor Level 1
2320246032 101585897 Jorge Luis Moncada Barboza Advisor Level 1
2320246034 101585877 Michael Lenin Bermudez Trujillo Advisor Level 1
2320246038 101585849 Mirna Elizabeth Espinales Reyes Advisor Level 1
2320246024 101585975 Olga Jasmina Fletes Tiffer Advisor Level 1
2320246037 101585871 Osman Ruben Condega Sotelo Advisor Level 1
2320246025 101585982 Scarleth Ivette Oseda Huete Advisor Level 1
2320246026 101586028 Suyapa de Los Angeles Madriz Rivas Advisor Level 1
2320246039 101585859 Valesca del Carmen Garcia Hurtado Advisor Level 1
2320246020 101586016 Guillermo Josue Garcia Cortez Advisor Level 1
2302785155 892005 Walter Gutierrez Advisor Level 4
2320280546 101617457 Joseline Salinas Soza Advisor Level 1
2320280550 101617474 Juana Calderon Bellorin Advisor Level 1
2320280551 101617450 Karzie Ramirez Garcia Advisor Level 1
2320280552 101617504 Katerin Plata Olivas Advisor Level 1
2320280558 101617488 Lorena Mendoza Baca Advisor Level 1
2320280553 101617466 Mariangeles Castillo Valenzuela Advisor Level 1
2320280556 101617469 Mauricio Gabriel Urey Advisor Level 1
2320229393 101574294 Alain Gomez Advisor Level 1
2320246011 101585986 Alba Maria de Fatima Morales Lopez Advisor Level 1
2320237723 101579708 Aleck Perez Perez Advisor Level 1
2320229394 101574298 Alejandro Lopez Kashchenko Advisor Level 1
2320229396 101574310 Arles Sandoval Artola Advisor Level 1
2320280555 101617464 Nelson Centeno Cardoza Advisor Level 1
2320246010 101586027 Axel Joel Guerrero Hernandez Advisor Level 1
2320237737 101579889 Berna Espinoza Peralta Advisor Level 1
2320237724 101579841 Carlos Cortez Fornos Advisor Level 1
2320280557 101617503 Katherine Zeledon Gamez Advisor Level 1
2320237748 101579896 Cesar Palacios Vargas Advisor Level 1
2320299580 101638591 Duvall Aminhadab Urroz Orozco Advisor Level 1
2320229403 101574327 Dannya Palacios Espinoza Advisor Level 1
2320229397 101574306 Derick Zambrana Blanco Advisor Level 1
2320237733 101579834 Dianne Martinez Jarquin Advisor Level 1
2320299577 101638597 Isaias Francisco Mendez Salazar Advisor Level 1
2320246019 101585970 Edwing Antonio Reyes Advisor Level 1
2320237746 101579895 Eliana Medina Lopez Advisor Level 1
2320237745 101579892 Elizabeth Soza Caballero Advisor Level 1
2320229401 101574334 Elizabeth Torres Chavarria Advisor Level 1
2320229395 101574300 Elsa Corea Largaespada Advisor Level 1
2320229398 101574308 Elvin Rodriguez Rizo Advisor Level 1
2320237750 101579888 Emmanuelly Duarte Espinoza Advisor Level 1
2320237727 101579839 Ervin Vargas Alduvin Advisor Level 1
2320246014 101586033 Eskleyrin Jael Marenco Rivas Advisor Level 1
2320299584 101638577 Jorge Alejandro Mejia Ojeda Advisor Level 1
2320237731 101579794 Gerardo Matamoros Miranda Advisor Level 1
2320237754 101579881 German Davila Zeledon Advisor Level 1
2320237747 101579883 Gregorio Rodriguez Lopez Advisor Level 1
2320299587 101638594 Katherine Mercedes Molina Zelaya Advisor Level 1
2320246012 101585961 Irma Cindy Mejia Rivera Advisor Level 1
2320299573 101638596 Alexander Bladimir Pizarro Campbell Advisor Level 1
2320237753 101579891 Jasser Garcia Chavarria Advisor Level 1
2320229400 101574302 Javier Ortiz Castillo Advisor Level 1
2320299581 101638583 Engel Ariel Mendoza Colindres Advisor Level 1
2320229404 101574333 Joseph Rugama Gonzalez Advisor Level 1
2320237751 101579890 Juan Calderon Torrez Advisor Level 1
2320237734 101579776 Julio Cortez Sandoval Advisor Level 1
2320213379 101566789 Junior Josue Vanegas Ayala Advisor Level 1
2320299583 101638598 Francisco Jose Rojas Tellez Advisor Level 1
2320299585 101638601 Isayana Carolina Morales Hernandez Advisor Level 1
2320213381 101566786 Katherine Maria Espinoza Lira Advisor Level 1
2320246017 101585965 Keyla Kathioska Diaz Gutierrez Advisor Level 1
2319845793 101458141 Lhean Ednil Miranda Torres Advisor Level 1
2320246018 101586025 Ling Eddeyby Martinez Pineda Advisor Level 1
2320237725 101579773 Luis Chamorro Calderon Advisor Level 1
2320246021 101586031 Luis Felipe Centeno Canda Advisor Level 1
2320213374 101566792 Luis Fernando Davila Advisor Level 1
2320237749 101579893 Luis Suarez Mendoza Advisor Level 1
2320237732 101579771 Marcos Perez Sasso Advisor Level 1
2320229407 101574305 Maria Jarquin Aguilera Advisor Level 1
2320237740 101579731 Marlon Plata Olivas Advisor Level 1
2320299586 101638584 Kevin Bladimir Reyes Diaz Advisor Level 1
2304377096 997084 Maryourie del Carmen Matamoros Gonzalez Advisor Level 1
2320229410 101574304 Michelle Navarrete Rivera Advisor Level 1
2320229408 101574324 Milagros Jarquin Gutierrez Advisor Level 1
2320246016 101586029 Mylemn Lucia Flores Avila Advisor Level 1
2320299578 101638589 Gabriel Ortega Fernandez Advisor Level 1
2320299574 101638586 Giancarlo Alberto Valle Calderon Advisor Level 1
2319845795 101458147 Nicole Elena Rivera Ruiz Advisor Level 1
2320237736 101579720 Nohelia Sacasa Quiroz Advisor Level 1
2320179501 101553016 Oscar Antonio Vargas Flores Advisor Level 1
2320237757 101579887 Raquel Castillo Martinez Advisor Level 1
2320237735 101579715 Rebeca Lopez Gadea Advisor Level 1
2320229406 101574296 Rebeca Rodriguez Sequeira Advisor Level 1
2320237756 101462376 Roger Moraga Advisor Level 1
2320237743 101579713 Ronny Galeano Murillo Advisor Level 1
2320237742 101579855 Sergio Manzanares Pineda Advisor Level 1
2319845799 101458129 Stephane Andre Bolaños Guadamuz Advisor Level 1
2320299582 101638590 Einar Montenegro Morales Advisor Level 1
2320237741 101579851 Tony Espinoza Advisor Level 1
2320229405 101574325 Vigarnys Rosales Briceño Advisor Level 1
2320299579 101638602 Esteban Scolamiero Advisor Level 1
2320268067 101604332 Abdel Josue Soza Robinson Advisor Level 1
2320268066 101604329 Ana Gabriela Zelaya Lopez Advisor Level 1
2320268070 101604331 Cristhian Fernando Gomez Zamora Advisor Level 1
2320268073 101604333 Daysi Aleman Solorzano Advisor Level 1
2320268075 101604324 Gusmara Griselda Quezada Bravo Advisor Level 1
2320268071 101604318 Harry Daniel Garcia Diaz Advisor Level 1
2320268072 101604330 Isaac Levi Santos Torrez Advisor Level 1
2320268069 101604327 Jasson Antonio Jarquin Jimenez Advisor Level 1
2320268074 101604310 Juan Alejandro Alvarado Torrez Advisor Level 1
2320268068 101604319 Junior Jose Espinoza Corea Advisor Level 1
2320268080 101604315 Karen Sophia Vaca Aguilar Advisor Level 1
2320268082 101604322 Martha Quiroz Rodriguez Advisor Level 1
2320268085 101604326 Michael Stefan Rivas Morales Advisor Level 1
2320268083 101604325 Nathaly Calero Velasquez Advisor Level 1
2320268084 101604312 Sandra Paola Ramos Manzanares Advisor Level 1
2320268081 101604320 Vivian Junieth Ortega Carmona Advisor Level 1
2320280540 101617507 Alerton Gomez Yesca Advisor Level 1
2320280539 101617509 Ariana Pastora Sanchez Advisor Level 1
2320280544 101617461 Cristhian Calero Cedeno Advisor Level 1
2320280545 101617508 Enmanuel Padilla Sequeira Advisor Level 1
2320280549 101617453 Gustavo Jose Tellez Advisor Level 1
2320280543 101617495 Hanz Ruiz Castillo Advisor Level 1
2320280547 101617505 Jennifer Palacios Rodriguez Advisor Level 1
2320280541 101617487 Johmar Gonzalez Hernandez Advisor Level 1
2320280542 101617499 Jose Perez Garcia Advisor Level 1
2319784064 1075865 Aaron Ezequiel Davila Somarriba Advisor Level 2
2319813811 1091630 Adriana Regina Ortega Palacios Advisor Level 2
2320213382 101566783 Allyson Denisse Ríos Olivas Advisor Level 2
2319638711 591600 Anjeluz Emmanuel Campos Carrion Advisor Level 2
2319858643 101470537 Belkis Alicia Calero Garcia Advisor Level 2
2319835667 101446927 Byron Antonio Hernandez Sanchez Advisor Level 2
2304352693 987660 Carlos Alberto Salinas Castellon Advisor Level 2
2319858628 101470389 Carlos Alberto Vado Rodriguez Advisor Level 2
2319835673 101446853 Cindy Carolina Pavon Nicaragua Advisor Level 2
2320179490 101553022 Claudia Krupskaia Flores Rodriguez Advisor Level 2
2319813833 1091579 Cristiam Humberto Garcia Rivera Advisor Level 2
2319771560 1069568 Dalia Castillo Gaitan Advisor Level 2
2319835671 101446906 Dayana Patricia Vargas Medrano Advisor Level 2
2304352691 987339 Donald Antonio Aguilar Lombillo Advisor Level 2
2320213377 101566787 Doris Maria Martinez Urbina Advisor Level 2
2304398190 404530 Eddy Rene Arevalo Vargas Advisor Level 2
2319813838 1091580 Edgar Omar Garcia Ortiz Advisor Level 2
2319813824 1091588 Eli Concepcion Rodriguez Malespin Advisor Level 2
2319835675 101446928 Eliezer Isaias Rios Vasquez Advisor Level 2
2319858638 101470493 Eliezer Ivan Ramirez Blanco Advisor Level 2
2319784063 1075853 Eliseo Aaron Escobar Hernandez Advisor Level 2
2304379822 998716 Elsa Eliette Castro Norori Advisor Level 2
2304652740 584421 Erick Raul Espinoza Advisor Level 2
2319813817 1091656 Eulises Ivan Vicente Calero Advisor Level 2
2304379819 998868 Eveling Lisseth Ortiz Garcia Advisor Level 2
2319813837 1091661 Fidel Antonio Briceno Siezar Advisor Level 2
2319813834 1091658 Gabriel Alejandro Ramirez Advisor Level 2
2319858633 101470382 Gabriela Matilde Garcia Monje Advisor Level 2
2320229412 101574330 Sayra Vargas Martinez Advisor Level 1
2304685223 591073 Grethel Veronica Cardoza Meneses Advisor Level 2
2319813812 1091616 Gustavo Adolfo Guillen Arcia Advisor Level 2
2319813826 1091578 Hans Gonzalez Herrera Advisor Level 2
2319813821 1091642 Helen Eliana Aguilera Mondragan Advisor Level 2
2320179498 101553037 Hellen del Socorro Carrion Sirias Advisor Level 2
2319835672 101446886 Giovanni Alexander Garcia Cuadra Advisor Level 2
2319858637 101470544 Herenia Janeth Gutierrez Nuñez Advisor Level 2
2319858636 101470533 Huguette del Socorro Rivera Talavera Advisor Level 2
2319858640 101470507 Ismael Domingo Aguilar Gutierrez Advisor Level 2
2319784065 1075899 Ivana Denisse Chavarria Centeno Advisor Level 2
2320213383 101566791 Jason Ibarra Areas Advisor Level 2
2319858642 101470516 Jessica Abigail Garcia Lanzas Advisor Level 2
2304641314 580641 Jessica Torres Advisor Level 2
2320213376 101566790 Jonathan Antonio Novoa Hernandez Advisor Level 2
2320213380 101566788 Jose Francisco Casco Varela Advisor Level 2
2319784074 1075910 Jose Manuel Ocon Castro Advisor Level 2
2320179495 101553095 Juan Carlos Ortiz Padilla Advisor Level 2
2319835685 101446866 Juan Carlos Reyes Gomez Advisor Level 2
2319813825 1091590 Juan Israel Rivera Paramo Advisor Level 2
2320179493 101553014 Henry Mauricio Jimenez Vado Advisor Level 2
2320179499 101553020 Katherine Michelle Martinez Rodriguez Advisor Level 2
2319858645 101470555 Katriel Josue Aragon Gutierrez Advisor Level 2
2320213378 101566784 Kener Josue Mejia Advisor Level 2
2319813829 1091585 Kevin Misael Espinoza Martinez Advisor Level 2
2319813814 1091637 Kevin Raul Arroliga D'Trinidad Advisor Level 2
2319813830 1091583 Kevin Salvador Corrales Machado Advisor Level 2
2319858632 101470482 Laura Alejandra Pou Rivera Advisor Level 2
2319835686 101446870 Lester Francisco Vanegas Jarquin Advisor Level 2
2319813802 1091620 Luis Alberto Ruiz Acevedo Advisor Level 2
2319784067 1075852 Marcos Antonio Ibarra Morales Advisor Level 2
2319813809 1091621 Marcos Ariel Medina Mendoza Advisor Level 2
2319835681 101446867 Maria Fernanda Torres Zapata Advisor Level 2
2319858639 101470505 Marlon Gabriel Galan Alvarado Advisor Level 2
2319858631 101470371 Marlon Orlando Fernandez Hernandez Advisor Level 2
2304365069 993152 Martha Murillo Arguello Advisor Level 2
2319771557 1069572 Marvin Rodriguez Padilla Advisor Level 2
2319813836 1091569 Mauricio Enrique Moraga Aleman Advisor Level 2
2320237729 101579813 Francisco Perez Alvarez Advisor Level 1
2320179500 101553025 Misael Isaac Hernandez Cruz Advisor Level 2
2304652743 584428 Nery Massiel Reyes Machado Advisor Level 2
2319813815 1091651 Nimia Argentina Acosta Lopez Advisor Level 2
2319667681 593060 Octavio Augusto Asprilla Roa Advisor Level 2
2319858635 101470388 Omar Ariel Palacios Rayo Advisor Level 2
2319813816 1091581 Osman Ismael Prado Advisor Level 2
2319813806 1091619 Pablo Isaias Martinez Martinez Advisor Level 2
2319771562 1069573 Paola Ortiz Aragon Advisor Level 2
2320179503 101553019 Paser Maria Terrero Muñoz Advisor Level 2
2319667676 593061 Ricardo Francisco Diaz Delgado Advisor Level 2
2320213375 101566785 Roberto José Bravo Lopez Advisor Level 2
2319655502 591624 Rodrigo Antonio Espinoza Diaz Advisor Level 2
2319835679 101446856 Roger Josafat Montenegro Tuckler Advisor Level 2
2304447781 512537 Ruth Elizabeth Castillo Mena Advisor Level 2
2320179502 101553035 Sara Esmeralda Perez Baca Advisor Level 2
2319835676 101446890 Scarleth Azucena Espinoza Hernandez Advisor Level 2
2304352729 987704 Scarleth Maria Lara Davila Advisor Level 2
2319835674 101446920 Sidney Salim Largaespada Morales Advisor Level 2
2319813823 1091640 Tomasa Zoraya Cerrato Mairena Advisor Level 2
2319813839 1091571 Uriel de la Cruz Torres Advisor Level 2
2319813808 1091663 Vanessa Sevilla Chevez Advisor Level 2
2319813840 1091665 Wendell Abdul Gonzalez Pineda Advisor Level 2
2319784066 1075874 Wendy Valeska Leiva Martinez Advisor Level 2
2304398189 40452500 Willard Bryan Murray Brooks Advisor Level 2
2319784073 1075867 Yuri Marlene Rosales Guerrero Advisor Level 2
2319784075 1075901 Carlos Jose Ramos Monjarrez Advisor Level 2
2304652744 584424 Freddy Junior Gonzalez Gaitan Advisor Level 2
2319813818 1091648 Josue Daniel Morales Alvarez Advisor Level 2
2319771564 1069574 Nancy Zambrana Sanchez Advisor Level 2
2304641317 580632 Roniel Manzanares Advisor Level 2
2320299572 101638579 Adolfo Castellon Montalvan Advisor Level 1
2320299576 101638595 Eddy Ariel Alvarez Artola Advisor Level 1
2303172062 943738 Carlos Orozco Baltodano Advisor Level 4
2304447775 512528 Cynthia Celeste Perez Corea Advisor Level 4
2304353526 988952 Farida Batres Moncada Advisor Level 4
2303172072 943748 Gerald Baltodano Icaza Advisor Level 4
2303172073 943752 Juan Gonzalez Solorzano Advisor Level 4
2304377085 997080 Kristhel Balbina Gonzalez Ruiz Advisor Level 4
2304673512 589744 Ligia Fernanda Pauth Advisor Level 4
2303172079 943790 Luis Rivera Garcia Advisor Level 4
2304447776 512534 Marcela Johanna Narvaez Ugarte Advisor Level 4
2303175640 947748 Melvin Hernadez Valverde Advisor Level 4
2304377097 997087 Yader Eliezer Miranda Mejia Advisor Level 4
2304628047 576311 Ahinoam Benavides Advisor Level 4
2304398182 405482 Ali Alexander Gutierrez Torrez Advisor Level 4
2319813832 1091577 Alvaro Alejandro Gonzalez Trejos Advisor Level 4
2304352686 987310 Alvaro Jose Velasquez Cruz Advisor Level 4
2304398188 404558 Andrea Guadalupe Melendez Agnoletto Advisor Level 4
2304628058 576324 Bany Sanchez Advisor Level 4
2304365020 993119 Bayron Pastora Quant Advisor Level 4
2304337384 983132 Beatriz Adriana Vallejos Flores Advisor Level 4
2304379817 998929 Belen Ayeleth Chevez Urbina Advisor Level 4
2302785094 892168 Bertha Ramirez Zamora Advisor Level 4
2304352683 987581 Blanca Maria Diaz Maltez Advisor Level 4
2319667663 593044 Byron Alexander Canales Molina Advisor Level 4
2319813835 1091586 Carlos Santiago Bravo Advisor Level 4
2304379821 998932 Darwin Ramiro Poveda Espinoza Advisor Level 4
2303891820 973805 Deyling Abner Gauna Gonzalez Advisor Level 4
2304337401 982928 Dwight Enmanuel Tiffer Davila Advisor Level 4
2304365025 992905 Edwin Espinoza Espinoza Advisor Level 4
2650773070 954152 Erick Morales Barrera Advisor Level 4
2304379827 998717 Fatima Janneth Lopez Centeno Advisor Level 4
2302785135 892011 Freddy Paredes Urbina Advisor Level 4
2319771555 1069582 Genesis Rostran Jarquin Advisor Level 4
2304685226 591075 Guillermo Antonio Gamez Martinez Advisor Level 4
2304379833 999070 Guillermo Eliseo Guido Marin Advisor Level 4
2304398198 404535 Helder Antonio Gutierrez Martinez Advisor Level 4
2304353524 988957 Hubert Villegas Rubio Advisor Level 4
2304365036 993782 Isidro Perez Alvarez Advisor Level 4
2304398197 591418 Jafra Auxiliadora Treminio Vado Advisor Level 4
2304685230 591085 Jilma Rosa Olivas Cajina Advisor Level 4
2304398201 405454 Johanna Auxiliadora Torres Corrales Advisor Level 4
2304352706 987639 Jonathan Evenor Ruiz Borge Advisor Level 4
2319667673 593049 Jorge Isaac Tijerino Advisor Level 4
2319784072 1075873 Jose Estaban Gutierrez Carranza Advisor Level 4
2304673509 589740 Juan Francisco Pichardo Carcache Advisor Level 4
2302785106 892158 Karen Gonzalez Advisor Level 4
2304398173 404543 Karla Cristina Gutierrez Callejas Advisor Level 4
2319639778 591596 Kenneth David Espinoza Advisor Level 4
2304379837 998786 Kevin Eduardo Palacios Aleman Advisor Level 4
2304641312 580617 Kevin Lopez Advisor Level 4
2304365071 992922 Manuel Davila Garcia Advisor Level 4
2304685233 591091 Marcio Antonio Morales Meza Advisor Level 4
2304685235 591093 Marelyn Vaneza Aguilar Garcia Advisor Level 4
2304379850 999082 Margine Guadalupe Talavera Martinez Advisor Level 4
2302775631 888321 Maria Jose Alvarado Carrion Advisor Level 4
2304379853 999086 Maria Teresa Garcia Blanco Advisor Level 4
2304685237 591097 Martin Guilermo Rivas Gonzalez Advisor Level 4
2319784068 1075856 Massiel Raquel Martinez Barrio Advisor Level 4
2304352723 987349 Maynor De Jesus Baltodano Aguirre Advisor Level 4
2303891824 973847 Melissa Velasquez Rosales Advisor Level 4
2302794784 900514 Milena Ulloa Advisor Level 4
2304398177 404567 Moises Aaron Sandino Campos Advisor Level 4
2319667679 593059 Nathalia Isabel Morales Espinoza Advisor Level 4
2304398171 40456800 Nelson Ramon Rostran Arauz Advisor Level 4
2319771554 1069576 Nestor Peralta Ruiz Advisor Level 4
2319784071 1075911 Olivia Camila Obando Garcia Advisor Level 4
2319771559 1069575 Priscila Chavez Advisor Level 4
2319771561 1069579 Roberto Pastor Gonzalez Advisor Level 4
2302794827 900536 Roberto Useda Rodriguez Advisor Level 4
2304352737 987653 Sabrina Valeska Centeno Mercado Advisor Level 4
2319639763 591614 Sara Barbara Valladares Advisor Level 4
2319771556 1069583 Scarleth Rivera Mena Advisor Level 4
2304379859 998922 Sharon Quinto Flores Advisor Level 4
2304365090 993156 Vanessa Oporta Castellon Advisor Level 4
2320299575 101638593 Cesar Josue Parrales Rueda Advisor Level 1
2650773068 954157 Wendell Martinez Garcia Advisor Level 4
2319784069 1075871 Winston Ariel Gurdian Perez Advisor Level 4
2304352714 987282 Maria Adilia Jarquin Martinez Advisor Level 4
2304398178 40454500 Luis Roberto Cortez Moran Advisor Level 4
2304652742 584418 Augusto Cesar Rodriguez Osorio Advisor Level 2
2320225740 101572182 Carlos Gonzalez Ponce Advisor Level 2
2320225741 101572185 Cesar Rosales Flores Advisor Level 2
2320225742 101572190 Diego Finnila Lopez Advisor Level 1
2320225749 101572197 Fernando Mendoza Advisor Level 2
2320179494 101553038 Grethell Dalissa Blandon Rizo Advisor Level 2
2320179492 101553008 Ismael Adonai Rosales Huerta Advisor Level 2
2320225743 101572198 Jordie Boquin Moreno Advisor Level 2
2319858630 101470546 Karina Castalia Flores Miranda Advisor Level 2
2320225746 101572199 Karina Ramirez Carcamo Advisor Level 2
2320225748 101572201 Martin Gonzalez Advisor Level 2
2320179491 101553015 Nancy Massiel Ortega Aguilar Advisor Level 2
2319845794 101458136 Nelson Antonio Zepeda Davila Advisor Level 2
2320225744 101572203 Tania Lopez Leiva Advisor Level 2
2303172063 943798 Erick Rojas Martinez Advisor Level 2
2304447782 512539 Sherley Enoula Watson Walters Advisor Level 2
1st Line Manager Line of Business
Aura Parrales AMR Tier 1 iOS Phone Spanish

Gabriel Garcia AMR Tier 1 iOS Phone Spanish
Imer Jose AMR Tier 1 iOS Phone Spanish
Maria Bustos AMR Tier 1 iOS Phone Spanish
Noel Hernandez AMR Tier 1 iOS Phone Spanish
Christopher Rodríguez AMR Tier 2 Mac+ Phone Spanish
Walter Carcamo AMR Tier 1 iOS Phone Spanish
Sherly Chavarria AMR Tier 1 iOS Phone Spanish
Nelson Robleto AMR Tier 1 iOS Phone Spanish
Regina Montalvan AMR Tier 1 Mac+ Phone Spanish
Osman Jarquin AMR Tier 1 Mac+ Phone Spanish
Mario Navarro AMR Tier 1 Mac+ Phone Spanish
Harvin Mendez AMR Tier 1 Mac+ Phone Spanish
Hernan Palacios AMR Tier 1 Mac+ Phone Spanish
Karla Talavera AMR Tier 2 iTS Phone Spanish
Fernando Peralta AMR Tier 2 Mac+ Phone Spanish
Aaron Lopez AMR Tier 2 Mac+ Phone Spanish
Wiston Blandon AMR Tier 2 Mac+ Phone Spanish
Jefferson Figueroa AMR Tier 2 Mac+ Phone Spanish
Date of Go- Date of Go-
E-Mail Address Wave No#
Live (L1) Live (L2)
mario.leivafornos@concentrix.com Wave 31 26-Jul-20
mario.luna@concentrix.com Wave 31 26-Jul-20
alejo.pastora@concentrix.com Wave 31 26-Jul-20
alma.castellon@concentrix.com Wave 31 26-Jul-20
andrea.alonzo@concentrix.com Wave 31 26-Jul-20
edwin.hernandez@concentrix.com Wave 31 26-Jul-20
hilda.baca@concentrix.com Wave 31 26-Jul-20
jorge.moncada@concentrix.com Wave 31 26-Jul-20
michael.bermudez2@concentrix.com Wave 31 26-Jul-20
mirna.espinales@concentrix.com Wave 31 26-Jul-20
olga.fletes@concentrix.com Wave 31 26-Jul-20
osman.condega@concentrix.com Wave 31 26-Jul-20
scarleth.oseda@concentrix.com Wave 31 26-Jul-20
suyapa.madriz@concentrix.com Wave 31 26-Jul-20
valesca.garcia@concentrix.com Wave 31 26-Jul-20
guillermo.garcia2@concentrix.com Wave 31 26-Jul-20
walter.gutierrez@concentrix.com Wave 5 12-Jun-16 19-Nov-17
joseline.salinas@concentrix.com Wave 33 20-Sep-20
juana.calderon@concentrix.com Wave 33 20-Sep-20
karzie.ramirez@concentrix.com Wave 33 20-Sep-20
katerin.plata@concentrix.com Wave 33 20-Sep-20
lorena.mendoza@concentrix.com Wave 33 20-Sep-20
mariangeles.castillo@concentrix.com Wave 33 20-Sep-20
mauricio.urey@concentrix.com Wave 33 20-Sep-20
alain.gomez1@concentrix.com Wave 29 28-Jun-20
alba.morales@concentrix.com Wave 31 26-Jul-20
aleck.perez@concentrix.com Wave 30 12-Jul-20
alejandro.lopez@concentrix.com Wave 29 28-Jun-20
arles.sandoval@concentrix.com Wave 29 28-Jun-20
nelson.centeno@concentrix.com Wave 33 20-Sep-20
axel.guerrero@concentrix.com Wave 31 26-Jul-20
berna.espinoza@concentrix.com Wave 30 12-Jul-20
carlos.cortez@concentrix.com Wave 30 12-Jul-20
katherine.zeledon@concentrix.com Wave 34 20-Sep-20
cesar.palacios@concentrix.com Wave 30 12-Jul-20
duvall.urroz@concentrix.com Wave 34 1-Nov-20
dannya.palacios@concentrix.com Wave 29 28-Jun-20
derick.zambrana@concentrix.com Wave 29 28-Jun-20
dianne.martinez@concentrix.com Wave 30 12-Jul-20
isaias.mendez@concentrix.com Wave 34 1-Nov-20
edwing.reyes@concentrix.com Wave 31 26-Jul-20
eliana.medina@concentrix.com Wave 30 12-Jul-20
elizabeth.soza@concentrix.com Wave 30 12-Jul-20
elizabeth.torres@concentrix.com Wave 29 28-Jun-20
elsa.corea@concentrix.com Wave 29 28-Jun-20
elvin.rodriguez@concentrix.com Wave 29 28-Jun-20
emmanuelly.duarte@concentrix.com Wave 30 12-Jul-20
ervin.vargas@concentrix.com Wave 30 12-Jul-20
eskleyrin.marenco@concentrix.com Wave 31 26-Jul-20
jorge.mejia@concentrix.com Wave 34 1-Nov-20
gerardo.matamoros@concentrix.com Wave 30 12-Jul-20
german.davila@concentrix.com Wave 30 12-Jul-20
gregorio.rodriguez@concentrix.com Wave 30 12-Jul-20
katherine.molina@concentrix.com Wave 34 1-Nov-20
irma.mejia@concentrix.com Wave 31 26-Jul-20
alexander.pizarro@concentrix.com Wave 34 1-Nov-20
jasser.garcia@concentrix.com Wave 30 12-Jul-20
javier.ortiz@concentrix.com Wave 29 28-Jun-20
engel.mendoza@concentrix.com Wave 34 1-Nov-20
joseph.rugama@concentrix.com Wave 29 28-Jun-20
juan.calderon1@concentrix.com Wave 30 12-Jul-20
julio.cortez@concentrix.com Wave 30 12-Jul-20
junior.vanegas@concentrix.com Wave 27 17-May-20
francisco.rojas1@concentrix.com Wave 34 1-Nov-20
isayana.morales@concentrix.com Wave 34 1-Nov-20
katherine.espinoza@concentrix.com Wave 27 17-May-20
keyla.diaz@concentrix.com Wave 31 26-Jul-20
lhean.miranda@concentrix.com Wave 24 22-Sep-19
ling.martinez@concentrix.com Wave 31 26-Jul-20
luis.chamorro1@concentrix.com Wave 30 12-Jul-20
luis.centeno@concentrix.com Wave 31 26-Jul-20
luis.davila@concentrix.com Wave 27 17-May-20
luis.suarez1@concentrix.com Wave 30 12-Jul-20
marcos.perez1@concentrix.com Wave 30 12-Jul-20
maria.jarquin2@concentrix.com Wave 29 28-Jun-20
marlon.plata@concentrix.com Wave 30 12-Jul-20
kevin.reyes@concentrix.com Wave 34 1-Nov-20
maryourie.matamoros@concentrix.com Wave 4 30-Jul-17
michelle.navarrete@concentrix.com Wave 29 28-Jun-20
milagros.jarquin@concentrix.com Wave 29 28-Jun-20
mylemn.flores@concentrix.com Wave 31 26-Jul-20
gabriel.ortega@concentrix.com Wave 34 1-Nov-20
giancarlo.valle@concentrix.com Wave 34 1-Nov-20
nicole.rivera1@concentrix.com Wave 24 22-Sep-19
nohelia.sacasa@concentrix.com Wave 30 12-Jul-20
oscar.vargas1@concentrix.com Wave 26 29-Mar-20
raquel.castillo1@concentrix.com Wave 30 12-Jul-20
rebeca.lopez@concentrix.com Wave 30 12-Jul-20
rebeca.rodriguez@concentrix.com Wave 29 28-Jun-20
roger.moraga@concentrix.com Wave 30 12-Jul-20
ronny.galeano@concentrix.com Wave 30 12-Jul-20
sergio.manzanares@concentrix.com Wave 30 12-Jul-20
stephane.bolanos@concentrix.com Wave 24 22-Sep-19
einar.montenegro@concentrix.com Wave 34 1-Nov-20
tony.espinoza@concentrix.com Wave 30 12-Jul-20
vigarnys.rosales@concentrix.com Wave 29 28-Jun-20
esteban.scolamiero@concentrix.com Wave 34 1-Nov-20
abdel.soza@concentrix.com Wave 32 30-Aug-20
ana.zelaya@concentrix.com Wave 32 30-Aug-20
cristhian.gomez@concentrix.com Wave 32 30-Aug-20
daysi.aleman@concentrix.com Wave 32 30-Aug-20
gusmara.quezada@concentrix.com Wave 32 30-Aug-20
harry.garcia@concentrix.com Wave 32 30-Aug-20
isaac.santos@concentrix.com Wave 32 30-Aug-20
jasson.jarquin@concentrix.com Wave 32 30-Aug-20
juan.alvarado3@concentrix.com Wave 32 30-Aug-20
junior.espinoza@concentrix.com Wave 32 30-Aug-20
karen.vaca@concentrix.com Wave 32 30-Aug-20
martha.quiroz@concentrix.com Wave 32 30-Aug-20
michael.rivas@concentrix.com Wave 32 30-Aug-20
nathaly.calero@concentrix.com Wave 32 30-Aug-20
sandra.ramos@concentrix.com Wave 32 30-Aug-20
vivian.ortega@concentrix.com Wave 32 30-Aug-20
alerton.gomez@concentrix.com Wave 33 20-Sep-20
ariana.pastora@concentrix.com Wave 33 20-Sep-20
cristhian.calero@concentrix.com Wave 33 20-Sep-20
enmanuel.padilla@concentrix.com Wave 33 20-Sep-20
gustavo.tellez@concentrix.com Wave 33 20-Sep-20
hanz.ruiz@concentrix.com Wave 33 20-Sep-20
jennifer.palacios@concentrix.com Wave 33 20-Sep-20
johmar.gonzalez@concentrix.com Wave 33 20-Sep-20
jose.perez3@concentrix.com Wave 33 20-Sep-20
aaron.davila@concentrix.com Wave 24 2-Jun-19 15-Sep-19
adriana.ortega@concentrix.com Wave 24 28-Jul-19 22-Mar-20
allyson.rios@concentrix.com Wave 27 17-May-20 16-Aug-20
anjeluz.campos@concentrix.com Wave 23 2-Jun-19 25-Aug-19
belkis.calero@concentrix.com Wave 25 6-Oct-19 4-May-20
byron.hernandez@concentrix.com Wave 24 1-Sep-19 22-Mar-20
carlos.salinas@concentrix.com Wave 11 19-Jun-17 5-Aug-18
carlos.vado@concentrix.com Wave 24 6-Oct-19 22-Mar-20
cindy.pavon@concentrix.com Wave 23 1-Sep-19 4-May-20
claudia.flores1@concentrix.com Wave 26 29-Mar-20 26-Jul-20
cristiam.garcia@concentrix.com Wave 24 28-Jul-19 22-Mar-20
dalia.castillo@concentrix.com Wave 24 5-May-19 15-Sep-19
dayana.vargas2@concentrix.com Wave 23 1-Sep-19 4-May-20
donald.aguilar@concentrix.com Wave 16 19-Jun-17 1-Jul-18
doris.martinez@concentrix.com Wave 27 17-May-20 16-Aug-20
eddy.arevalo@concentrix.com Wave 14 10-Sep-17 18-Feb-18
edgar.garcia1@concentrix.com Wave 22 28-Jul-19 17-Nov-19
eli.rodriguez@concentrix.com Wave 22 28-Jul-19 4-May-20
eliezer.rios@concentrix.com Wave 23 1-Sep-19 4-May-20
eliezer.ramirez@concentrix.com Wave 26 6-Oct-19 26-Jul-20
eliseo.escobar@concentrix.com Wave 24 2-Jun-19 15-Sep-19
elsa.castro@concentrix.com Wave 16 13-Aug-17 1-Jul-18
erick.espinoza1@concentrix.com Wave 23 2-Jun-19 25-Aug-19
eulises.vicente@concentrix.com Wave 24 28-Jul-19 22-Mar-20
eveling.ortiz@concentrix.com Wave 13 13-Aug-17 5-Aug-18
fidel.briceno@concentrix.com Wave 24 28-Jul-19 22-Mar-20
gabriel.ramirez@concentrix.com Wave 26 28-Jul-19 26-Jul-20
gabriela.garcia1@concentrix.com Wave 26 6-Oct-19 26-Jul-20
sayra.vargas@concentrix.com Wave 29 28-Jun-20
grethel.cardoza@concentrix.com Wave 22 29-Jul-18 16-Jun-19
gustavo.guillen@concentrix.com Wave 22 28-Jul-19 17-Nov-19
hans.gonzalez@concentrix.com Wave 22 28-Jul-19 17-Nov-19
helen.aguilera@concentrix.com Wave 24 28-Jul-19 22-Mar-20
hellen.carrion@concentrix.com Wave 26 29-Mar-20 26-Jul-20
giovanni.garcia@concentrix.com Wave 24 1-Sep-19 4-May-20
herenia.gutierrez@concentrix.com Wave 26 6-Oct-19 26-Jul-20
huguette.rivera@concentrix.com Wave 25 6-Oct-19 4-May-20
ismael.aguilar@concentrix.com Wave 25 6-Oct-19 4-May-20
ivana.chavarria@concentrix.com Wave 23 2-Jun-19 25-Aug-19
jason.ibarra@concentrix.com Wave 27 17-May-20 16-Aug-20
jessica.garcia2@concentrix.com Wave 24 6-Oct-19 22-Mar-20
jessica.torres1@concentrix.com Wave 16 6-May-18 5-Aug-18
jonathan.novoa@concentrix.com Wave 27 17-May-20 16-Aug-20
jose.casco@concentrix.com Wave 27 17-May-20 16-Aug-20
jose.ocon@concentrix.com Wave 24 2-Jun-19 22-Mar-20
juan.ortiz@concentrix.com Wave 26 29-Mar-20 26-Jul-20
juan.reyes2@concentrix.com Wave 24 1-Sep-19 22-Mar-20
juan.rivera1@concentrix.com Wave 24 28-Jul-19 22-Mar-20
henry.jimenez@concentrix.com Wave 26 29-Mar-20 26-Jul-20
katherine.martinez@concentrix.com Wave 27 29-Mar-20 16-Aug-20
katriel.aragon@concentrix.com Wave 24 6-Oct-19 22-Mar-20
kener.mejia@concentrix.com Wave 27 17-May-20 16-Aug-20
kevin.espinoza@concentrix.com Wave 22 28-Jul-19 17-Nov-19
kevin.arroliga@concentrix.com Wave 22 28-Jul-19 17-Nov-19
kevin.corrales1@concentrix.com Wave 22 28-Jul-19 17-Nov-19
laura.pou@concentrix.com Wave 24 6-Oct-19 22-Mar-20
lester.vanegas@concentrix.com Wave 23 1-Sep-19 4-May-20
luis.ruiz2@concentrix.com Wave 22 28-Jul-19 17-Nov-19
marcos.ibarra@concentrix.com Wave 24 2-Jun-19 15-Sep-19
marcos.medina@concentrix.com Wave 22 28-Jul-19 17-Nov-19
maria.torres2@concentrix.com Wave 23 1-Sep-19 4-May-20
marlon.galan@concentrix.com Wave 24 6-Oct-19 22-Mar-20
marlon.fernandez@concentrix.com Wave 25 6-Oct-19 4-May-20
martha.murillo@concentrix.com Wave 21 16-Jul-17 17-Mar-19
marvin.rodriguez@concentrix.com Wave 24 5-May-19 15-Sep-19
mauricio.moraga@concentrix.com Wave 24 28-Jul-19 22-Mar-20
francisco.perez1@concentrix.com Wave 30 12-Jul-20
misael.hernandez@concentrix.com Wave 26 29-Mar-20 26-Jul-20
nery.reyes@concentrix.com Wave 26 27-May-18 26-Jul-20
nimia.acosta@concentrix.com Wave 21 28-Jul-19 17-Nov-19
octavio.asprilla@concentrix.com Wave 23 7-Oct-18 25-Aug-19
omar.palacios@concentrix.com Wave 25 6-Oct-19 4-May-20
osman.prado@concentrix.com Wave 22 28-Jul-19 17-Nov-19
pablo.martinez@concentrix.com Wave 22 28-Jul-19 17-Nov-19
paola.ortiz@concentrix.com Wave 24 5-May-19 15-Sep-19
paser.terrero@concentrix.com Wave 26 29-Mar-20 26-Jul-20
ricardo.diaz@concentrix.com Wave 20 7-Oct-18 3-Mar-19
roberto.bravo@concentrix.com Wave 27 17-May-20 16-Aug-20
rodrigo.espinoza1@concentrix.com Wave 26 19-Aug-18 26-Jul-20
roger.montenegro@concentrix.com Wave 26 1-Sep-19 26-Jul-20
ruth.castillo@concentrix.com Wave 26 26-Nov-17 26-Jul-20
sara.perez@concentrix.com Wave 26 29-Mar-20 26-Jul-20
scarleth.espinoza@concentrix.com Wave 24 1-Sep-19 22-Mar-20
scarleth.lara@concentrix.com Wave 20 19-Jun-17 16-Jun-19
sidney.largaespada@concentrix.com Wave 23 1-Sep-19 4-May-20
tomasa.cerrato@concentrix.com Wave 26 28-Jul-19 26-Jul-20
uriel.torres@concentrix.com Wave 22 28-Jul-19 17-Nov-19
vanessa.sevilla@concentrix.com Wave 22 28-Jul-19 17-Nov-19
wendell.gonzalez@concentrix.com Wave 22 28-Jul-19 17-Nov-19
wendy.leiva@concentrix.com Wave 24 2-Jun-19 15-Sep-19
willard.murray@concentrix.com Wave 15 10-Sep-17 29-Apr-18
yuri.rosales@concentrix.com Wave 27 2-Jun-19 16-Aug-20
carlos.ramos1@concentrix.com Wave 24 2-Jun-19 15-Sep-19
freddy.gonzalez@concentrix.com Wave 23 2-Jun-19 25-Aug-19
josue.morales@concentrix.com Wave 24 28-Jul-19 22-Mar-20
nancy.zambrana@concentrix.com Wave 23 5-May-19 25-Aug-19
roniel.manzanares@concentrix.com Wave 22 6-May-18 16-Jun-19
adolfo.castellon@concentrix.com Wave 34 1-Nov-20
eddy.alvarez@concentrix.com Wave 34 1-Nov-20
carlos.orozco@concentrix.com Wave 1 6-Nov-16
cynthia.perez@concentrix.com Wave 4 26-Nov-17
farida.batres@concentrix.com Wave 4 18-Jun-17
gerald.baltodano@concentrix.com Wave 7 29-Dec-19
juan.gonzalez2@concentrix.com Wave 1 6-Nov-16
kristhel.gonzalez@concentrix.com Wave 7 29-Dec-19
ligia.pauth@concentrix.com Wave 5 1-Jul-18
luis.rivera@concentrix.com Wave 1 6-Nov-16
marcela.narvaez@concentrix.com Wave 6 26-Nov-17
melvin.hernandez@concentrix.com Wave 1 13-Nov-16
yader.miranda@concentrix.com Wave 5 30-Jul-17
ahinoam.benavides@concentrix.com Wave 19 8-Apr-18 16-Jun-19
ali.gutierrez@concentrix.com Wave 21 10-Sep-17 1-Jul-18
alvaro.gonzalez@concentrix.com Wave 21 28-Jul-19 17-Nov-19
alvaro.velasquez@concentrix.com Wave 20 19-Jun-17 29-Apr-18
andrea.melendez@concentrix.com Wave 16 10-Sep-17 15-Apr-18
bany.sanchez@concentrix.com Wave 16 8-Apr-18 22-Jul-18
bayron.pastora@concentrix.com Wave 16 16-Jul-17 15-Apr-18
beatriz.vallejos@concentrix.com Wave 19 21-May-17 17-Jun-18
belen.chevez@concentrix.com Wave 21 13-Aug-17 16-Jun-19
bertha.ramirez@concentrix.com Wave 5 12-Jun-16 31-Jul-16
blanca.diaz@concentrix.com Wave 20 19-Jun-17 1-Jul-18
byron.canales@concentrix.com Wave 19 7-Oct-18 17-Mar-19
carlos.bravo1@concentrix.com Wave 21 28-Jul-19 17-Nov-19
darwin.poveda@concentrix.com Wave 13 13-Aug-17 18-Feb-18
deyling.gauna@concentrix.com Wave 16 5-Mar-17 29-Apr-18
dwight.tiffer@concentrix.com Wave 17 21-May-17 19-Nov-17
edwin.espinoza1@concentrix.com Wave 19 16-Jul-17 8-Apr-18
erick.morales@concentrix.com Wave 8 14-Nov-16 25-Jun-17
fatima.lopez@concentrix.com Wave 17 13-Aug-17 22-Jul-18
freddy.paredes@concentrix.com Wave 5 9-May-16 25-Jun-17
genesis.rostran@concentrix.com Wave 20 5-May-19 25-Aug-19
guillermo.gamez@concentrix.com Wave 20 29-Jul-18 17-Mar-19
guillermo.guido@concentrix.com Wave 13 13-Aug-17 18-Feb-18
helder.gutierrez@concentrix.com Wave 16 10-Sep-17 29-Apr-18
hubert.villegas@concentrix.com Wave 20 5-May-19 25-Aug-19
isidro.perez@concentrix.com Wave 17 16-Jul-17 17-Jun-18
jafra.treminio@concentrix.com Wave 18 10-Sep-17 29-Apr-18
jilma.olivas@concentrix.com Wave 19 29-Jul-18 3-Mar-19
johanna.torres@concentrix.com Wave 17 10-Sep-17 22-Jul-18
jonathan.ruiz@concentrix.com Wave 11 19-Jun-17 19-Nov-17
jorge.tijerino@concentrix.com Wave 20 7-Oct-18 3-Mar-19
jose.gutierrez@concentrix.com Wave 21 2-Jun-19 25-Aug-19
juan.pichardo@concentrix.com Wave 20 2-Jun-19 25-Aug-19
karen.gonzalez1@concentrix.com Wave 5 12-Jun-16 16-Apr-17
karla.gutierrez@concentrix.com Wave 18 10-Sep-17 29-Apr-18
kenneth.espinoza@concentrix.com Wave 18 26-Aug-18 3-Mar-19
kevin.palacios@concentrix.com Wave 18 13-Aug-17 17-Jun-18
kevin.lopez@concentrix.com Wave 18 6-May-18 3-Mar-19
manuel.davila@concentrix.com Wave 21 16-Jul-17 1-Jul-18
marcio.morales@concentrix.com Wave 17 29-Jul-18 3-Mar-19
marelyn.aguilar@concentrix.com Wave 19 29-Jul-18 17-Mar-19
margine.talavera@concentrix.com Wave 20 13-Aug-17 22-Jul-18
maria.alvarado@concentrix.com Wave 19 15-May-16 16-Apr-17
maria.garcia2@concentrix.com Wave 18 13-Aug-17 1-Jul-18
martin.rivas1@concentrix.com Wave 19 29-Jul-18 3-Mar-19
massiel.martinez@concentrix.com Wave 20 2-Jun-19 15-Sep-19
maynor.baltodano@concentrix.com Wave 11 19-Jun-17 3-Dec-17
melissa.velasquez@concentrix.com Wave 17 5-Mar-17 29-Apr-18
milena.ulloa@concentrix.com Wave 6 17-Jul-16 25-Jun-17
moises.sandino@concentrix.com Wave 18 10-Sep-17 17-Jun-18
nathalia.morales@concentrix.com Wave 19 7-Oct-18 16-Jun-19
nelson.rostran@concentrix.com Wave 16 10-Sep-17 17-Jun-18
nestor.peralta@concentrix.com Wave 20 5-May-19 25-Aug-19
olivia.obando@concentrix.com Wave 20 2-Jun-19 25-Aug-19
priscila.chavez@concentrix.com Wave 20 5-May-19 15-Sep-19
roberto.pastor@concentrix.com Wave 20 5-May-19 15-Sep-19
roberto.useda@concentrix.com Wave 1 17-Jul-16 31-Jul-16
sabrina.centeno@concentrix.com Wave 17 19-Jun-17 17-Jun-18
sara.valladares@concentrix.com Wave 20 26-Aug-18 3-Mar-19
scarleth.rivera@concentrix.com Wave 20 5-May-19 25-Aug-19
sharon.quinto@concentrix.com Wave 20 13-Aug-17 1-Jul-18
vanessa.oporta@concentrix.com Wave 12 16-Jul-17 8-Apr-18
cesar.parrales1@concentrix.com Wave 34 1-Nov-20
wendell.martinez@concentrix.com Wave 16 11-Dec-16 29-Apr-18
winston.gurdian@concentrix.com Wave 20 2-Jun-19 25-Aug-19
maria.jarquin@concentrix.com Wave 19 19-Jun-17 19-Nov-17
luis.cortez@concentrix.com Wave 14 10-Sep-17 8-Apr-18
augusto.rodriguez@concentrix.com Wave 7 27-May-18 18-Oct-20
carlos.gonzalez3@concentrix.com Wave 28 14-Jun-20 18-Oct-20
cesar.rosales@concentrix.com Wave 28 14-Jun-20 18-Oct-20
diego.finnila@concentrix.com Wave 28 14-Jun-20
fernando.mendoza@concentrix.com Wave 28 14-Jun-20 18-Oct-20
grethell.blandon@concentrix.com Wave 26 29-Mar-20 18-Oct-20
ismael.rosales@concentrix.com Wave 26 29-Mar-20 18-Oct-20
jordie.boquin@concentrix.com Wave 28 14-Jun-20 18-Oct-20
karina.flores1@concentrix.com Wave 25 6-Oct-19 18-Oct-20
karina.ramirez@concentrix.com Wave 28 14-Jun-20 18-Oct-20
martin.gonzalez@concentrix.com Wave 28 14-Jun-20 18-Oct-20
nancy.ortega@concentrix.com Wave 26 29-Mar-20 18-Oct-20
nelson.zepeda@concentrix.com Wave 24 22-Sep-19 18-Oct-20
tania.lopez@concentrix.com Wave 28 14-Jun-20 18-Oct-20
erick.rojas@concentrix.com Wave 6 1-Dec-19 18-Oct-20
sherley.watson@concentrix.com Wave 6 1-Dec-19 18-Oct-20
Date of Go- Date of Go-
Go Live
Live (L3) Live (L4)
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
29-Jul-18 29-Jul-18 942
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
28-Jun-20 242
26-Jul-20 214
12-Jul-20 228
28-Jun-20 242
28-Jun-20 242
20-Sep-20 158
26-Jul-20 214
12-Jul-20 228
12-Jul-20 228
20-Sep-20 158
12-Jul-20 228
1-Nov-20 116
28-Jun-20 242
28-Jun-20 242
12-Jul-20 228
1-Nov-20 116
26-Jul-20 214
12-Jul-20 228
12-Jul-20 228
28-Jun-20 242
28-Jun-20 242
28-Jun-20 242
12-Jul-20 228
12-Jul-20 228
26-Jul-20 214
1-Nov-20 116
12-Jul-20 228
12-Jul-20 228
12-Jul-20 228
1-Nov-20 116
26-Jul-20 214
1-Nov-20 116
12-Jul-20 228
28-Jun-20 242
1-Nov-20 116
28-Jun-20 242
12-Jul-20 228
12-Jul-20 228
17-May-20 284
1-Nov-20 116
1-Nov-20 116
17-May-20 284
26-Jul-20 214
22-Sep-19 522
26-Jul-20 214
12-Jul-20 228
26-Jul-20 214
17-May-20 284
12-Jul-20 228
12-Jul-20 228
28-Jun-20 242
12-Jul-20 228
1-Nov-20 116
30-Jul-17 1306
28-Jun-20 242
28-Jun-20 242
26-Jul-20 214
1-Nov-20 116
1-Nov-20 116
22-Sep-19 522
12-Jul-20 228
29-Mar-20 333
12-Jul-20 228
12-Jul-20 228
28-Jun-20 242
12-Jul-20 228
12-Jul-20 228
12-Jul-20 228
22-Sep-19 522
1-Nov-20 116
12-Jul-20 228
28-Jun-20 242
1-Nov-20 116
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
30-Aug-20 179
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
20-Sep-20 158
15-Sep-19 529
22-Mar-20 340
16-Aug-20 193
25-Aug-19 550
4-May-20 297
22-Mar-20 340
5-Aug-18 935
22-Mar-20 340
4-May-20 297
26-Jul-20 214
22-Mar-20 340
15-Sep-19 529
4-May-20 297
1-Jul-18 970
16-Aug-20 193
18-Feb-18 1103
17-Nov-19 466
4-May-20 297
4-May-20 297
26-Jul-20 214
15-Sep-19 529
1-Jul-18 970
25-Aug-19 550
22-Mar-20 340
5-Aug-18 935
22-Mar-20 340
26-Jul-20 214
26-Jul-20 214
28-Jun-20 242
16-Jun-19 620
17-Nov-19 466
17-Nov-19 466
22-Mar-20 340
26-Jul-20 214
4-May-20 297
26-Jul-20 214
4-May-20 297
4-May-20 297
25-Aug-19 550
16-Aug-20 193
22-Mar-20 340
5-Aug-18 935
16-Aug-20 193
16-Aug-20 193
22-Mar-20 340
26-Jul-20 214
22-Mar-20 340
22-Mar-20 340
26-Jul-20 214
16-Aug-20 193
22-Mar-20 340
16-Aug-20 193
17-Nov-19 466
17-Nov-19 466
17-Nov-19 466
22-Mar-20 340
4-May-20 297
17-Nov-19 466
15-Sep-19 529
17-Nov-19 466
4-May-20 297
22-Mar-20 340
4-May-20 297
17-Mar-19 711
15-Sep-19 529
22-Mar-20 340
12-Jul-20 228
26-Jul-20 214
26-Jul-20 214
17-Nov-19 466
25-Aug-19 550
4-May-20 297
17-Nov-19 466
17-Nov-19 466
15-Sep-19 529
26-Jul-20 214
3-Mar-19 725
16-Aug-20 193
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
26-Jul-20 214
22-Mar-20 340
16-Jun-19 620
4-May-20 297
26-Jul-20 214
17-Nov-19 466
17-Nov-19 466
17-Nov-19 466
15-Sep-19 529
29-Apr-18 1033
16-Aug-20 193
15-Sep-19 529
25-Aug-19 550
22-Mar-20 340
25-Aug-19 550
16-Jun-19 620
1-Nov-20 116
1-Nov-20 116
10-Dec-17 10-Dec-17 1173
5-Aug-18 5-Aug-18 935
5-Aug-18 5-Aug-18 935
10-Dec-17 10-Dec-17 1173
10-Dec-17 10-Dec-17 1173
5-Aug-18 5-Aug-18 935
2-Jun-19 2-Jun-19 634
2-Jul-17 2-Jul-17 1334
4-Aug-19 4-Aug-19 571
2-Jul-17 2-Jul-17 1334
2-Jun-19 2-Jun-19 634
1-Dec-19 1-Dec-19 452
5-Jul-20 5-Jul-20 235
5-Jul-20 5-Jul-20 235
5-Apr-20 5-Apr-20 326
24-Mar-19 24-Mar-19 704
24-Mar-19 24-Mar-19 704
24-Mar-19 24-Mar-19 704
1-Dec-19 1-Dec-19 452
5-Jul-20 5-Jul-20 235
8-Apr-18 8-Apr-18 1054
5-Apr-20 5-Apr-20 326
1-Dec-19 1-Dec-19 452
5-Jul-20 5-Jul-20 235
29-Jul-18 29-Jul-18 942
24-Mar-19 24-Mar-19 704
14-Jul-19 14-Jul-19 592
1-Dec-19 1-Dec-19 452
12-Jan-19 12-Jan-19 775
14-Jul-19 14-Jul-19 592
8-Apr-18 8-Apr-18 1054
5-Apr-20 5-Apr-20 326
5-Apr-20 5-Apr-20 326
29-Jul-18 29-Jul-18 942
24-Mar-19 24-Mar-19 704
5-Apr-20 5-Apr-20 326
14-Jul-19 14-Jul-19 592
11-Aug-19 11-Aug-19 564
1-Dec-19 1-Dec-19 452
14-Jul-19 14-Jul-19 592
27-May-18 27-May-18 1005
5-Apr-20 5-Apr-20 326
5-Jul-20 5-Jul-20 235
5-Apr-20 5-Apr-20 326
10-Dec-17 10-Dec-17 1173
11-Aug-19 11-Aug-19 564
11-Aug-19 11-Aug-19 564
11-Aug-19 11-Aug-19 564
11-Aug-19 11-Aug-19 564
5-Jul-20 5-Jul-20 235
14-Jul-19 14-Jul-19 592
1-Dec-19 1-Dec-19 452
5-Apr-20 5-Apr-20 326
1-Dec-19 1-Dec-19 452
11-Aug-19 11-Aug-19 564
1-Dec-19 1-Dec-19 452
5-Apr-20 5-Apr-20 326
29-Jul-18 29-Jul-18 942
14-Jul-19 14-Jul-19 592
8-Apr-18 8-Apr-18 1054
11-Aug-19 11-Aug-19 564
1-Dec-19 1-Dec-19 452
24-Mar-19 24-Mar-19 704
5-Apr-20 5-Apr-20 326
5-Apr-20 5-Apr-20 326
5-Apr-20 5-Apr-20 326
5-Apr-20 5-Apr-20 326
30-Jul-17 30-Jul-17 1306
14-Jul-19 14-Jul-19 592
5-Apr-20 5-Apr-20 326
5-Apr-20 5-Apr-20 326
5-Apr-20 5-Apr-20 326
29-Jul-18 29-Jul-18 942
1-Nov-20 116
24-Mar-19 24-Mar-19 704
5-Apr-20 5-Apr-20 326
1-Dec-19 1-Dec-19 452
29-Jul-18 29-Jul-18 942
18-Oct-20 130
18-Oct-20 130
18-Oct-20 130
14-Jun-20 256
18-Oct-20 130
18-Oct-20 130
18-Oct-20 130
18-Oct-20 130
18-Oct-20 130
18-Oct-20 130
18-Oct-20 130
18-Oct-20 130
18-Oct-20 130
18-Oct-20 130
4-Aug-19 4-Aug-19 571
4-Aug-19 4-Aug-19 571
Date Week Week Date Fiscal Period Fiscal Period Fiscal Period
9/29/2019 FY20P01 FY20P01W1 FY20P01 P01W1 FY20P01
### FY20P01 FY20P01W2 FY20P01 P01W2 FY20P01
Fiscal Period
FY20P01
FY20P02
FY20P03
FY20P04
FY20P05
FY20P06
FY20P07
FY20P08
FY20P09
FY20P10
FY20P11
FY20P12

Outlier Management Process FY20P12W4

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Outlier Management Process FY20P12W4

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WELCOME TO OUT

Outlier Management Tracker Avalon - Managua

_'Outliers Summary Sumarized view per Type of P

This report was created to have a better control ov

Report start date : Aug' 2019

Owner: CNX - Managua

ed view per Type of Process |Random, Evaluator Directed & Announced|

ave a better control over Outlier Management process and actions

Tracker from Quality Team.

1@concentrix.com for any query

- NorthStar Outliers will be the Advisors not Achieving the NS Metrics

Action Plan will be

Action Plan will be Written warninng

weeks. for an additional 2

Count - Stage Failure Type

Coaching Plans Overall Team Leader - Coachin

Select Fiscal Period

Who is considered an outlier?

An outlier will be the advisor that is perform

Coaching Plan with

Coaching Plan Follow-up Process

SHOWING Coaching Plan can be

Coaching Plan must be

WILL Warning lett

Column1 Column2 Column3 Column4 Column5

FY20P11Imer Jose Aug-20 20-Aug-20 FY20P11 Critical Fail

Stage 3 8/20/2020 0% 2320213381

Advisor Name CP Owner CP UCSR ID

Katherine Maria Espinoza Lira Arelys Esther Umaña Perez 1794200

Imer Jose AMR Tier 1 iOS Phone Spanish Closed P11W4

Column17 Column18 Column19 Column20 Column21 Column22 Column23

Column24 Column25 Column26 Column27 Column28 Column29 Column30

Column31 Column32 Column33 Column34 Column35

Column36 Column37 Column38 Column39 Column40 Column41

100% 100% 100% 0% 100% 1

Arelys Esther Umaña Perez2320213381FY20P11 NS

Back to Main Page

North Star ID Failure Type Stage Case ID

Evaluator Advisor Advisor DSID

Jose Meza Romero Deyling Abner Gauna Gonzalez 2303891820

Advisor Staff Type Failed Date Fiscal week Team Leader

AMR Tier 2 Mac+ Phone Spanish 21-Aug-20 FY20P11W3 Christopher Rodríguez

Action Plan Action Plan

Follow Up | Stage1 - Stage5 |

Status1 FU 2 Status2 FU Completion Date

Follow Up | Stage3 - Stage5 |

Metric Start Goal

Metric End Action Plan

Advisor Team Leader

Dwight Enmanuel Tiffer Davila Jefferson Figueroa

Jose Meza Romero 39776712 Passed 39780552

Passed 12-Aug-20 Passed 20-Aug-20

Jose Meza Romero - - -

Advisor Team Leader

Roberto Useda Rodriguez Fernando Peralta

Jose Meza Romero 39990483 Passed 39990676

Passed 26-Aug-20 Late Passed 12-Aug-20

Aura Parrales AMR Tier 1 iOS Phone Spanish

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