0:01Skip to 0 minutes and 1 secondWe've looked at how you can talk about what

kind of person you are. Now, let's look at talking about your skills, the things you're good
at, and experience, the things you've done. Remember Mali from Week 1 who was also
looking for a job? Her application was successful. And now we're going to watch a video
of her interview and listen to the questions Mali's asked and the answers that she gives.
Let's watch the video. [KNOCKING] Good morning. My name's Howard Clark. Pleased
to meet you, Mr. Clark. I'm Mali Mae. Please, take a seat, Mali. Thank you very much.
0:46Skip to 0 minutes and 46 secondsSo Mali, I have your CV here, and I can see
that you have some experience working in a shop. Yes, I do. As you know, the job
you're applying for is an office job. Have you ever worked in an office? No, I haven't. But
it is something that interests me. I have worked as a shop assistant for a long time, so I
have experience in dealing with customers. I think this will help me for this job. OK, but
are you a competent computer user? That's important for this job. Oh, yes, I am. I
haven't done a course, but I use the computer a lot at home.
1:30Skip to 1 minute and 30 secondsI'm good at writing and organising e-mails,
preparing spreadsheets, and using the internet of course. I see. And so why do you
think you are suitable for this job? Well, as I said, I have lots of experience in looking
after customers and making sure that they get good service. Oh. Have you had to deal
with complaints? Yes, I have. It doesn't happen often. But occasionally, I have to deal
with a customer complaint. So can you tell me a little bit more. How do you think your
experience in dealing with customers will help you specifically with this job? Well, I've
learned a lot about communication skills, and I'm sure this will help when dealing with
suppliers.
2:21Skip to 2 minutes and 21 secondsOK, and are there any other skills you have for
this job? Yes. I have good organisational skills, and I'm good at managing people. Can
you tell me more about your experience in this area? Yes. I don't actually have a
managerial role. But in my current job, I am responsible for training new shop assistants
in the department and for making sure that they are motivated. This is something that I
very much enjoy, and I know I do it well. That sounds interesting.