Professional Documents
Culture Documents
Requirement Checks
e-learning course (2 hours of study)
Passenger and travel document check assessment skills are essential for Passenger Agents, as all passengers
must carry and present the documents prescribed by the countries of transit and destination. Abuse of Entry
Regulations and Identity are linked to illegal immigration and other crime, including terrorism therefore,
Governments require these controls to monitor entry into their jurisdiction and consequently, introduce
penalties on airlines carrying inadequately documented passengers. Airlines and ground handlers can be saved
from costly delays and penalties by ensuring that their employees are adequately trained to recognize
impersonation or counterfeit or forged travel documents. Based on the latest trends and industry best practices,
this course provides tools to identify forged documents and potentially disruptive passengers.
Target audience
▪ Passenger handling agents
▪ Airline and Terminal staff working at the
airport
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Exam information Certificate Awarded
▪ Non-supervised online-based exam. Exam
Upon successful completion of the exam, you will be
can be taken any time at your convenience.
awarded an e-Certificate available for you to print
▪ You will be given 45 minutes to complete 10
for your records.
multiple choice questions.
▪ Passing grade is 70% correct answers.
▪ You will be given 3 attempts to successfully
complete the final exam.
Table of Contents
Travel documents – Passports Controls and checks
▪ The need for travel documents ▪ Level 1 control
▪ Why would someone use a passport wrongly? ▪ Security features
▪ Counterfeit, Forgery, Impersonation
Travel document evolution
▪ What is Passport ▪ Behavior patterns and observations
www.iata.org/training-tapp62
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