UNIT 1- LESSON 1

Speaking card p 7-8

A: Hi, guy. How are you doing?

B: I’m good. You?

A: Great. We are having an interview with Hon Hai company

so let’s talk about the company to prepare for the interview.

What’s its trading name? It’s Foxcon………..

What’s it famous for? It is the world’s….and one of the biggest……..

When was it founded? It was founded in………

Where is its head office? It is headquartered in New Taipei….

Who is the chairman of this company?

He’s…….

What does it specialize in?

It specializes in computer………..

What are its products?

They are…………

How many employees does it have? It has 1.3 million employees

How many subsidiaries does it have> It has 10 subsidiaries

What’s its annual revenue?

It’s over……

What about its mission? It contributes to ….

What’s the vision of this company? It is to become a leader………..

Thanks. Good luck! Hope you do well in the interview.

Thanks. The same to you.

Unit 1- lesson 2

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Speaking card p 15-16

B: Good morning, I’m ………., HR manager of Panasonic. Welcome to our company

A: Thank you. I’m very happy to be here today./ It’s my honor to be here today.

B: So, what do you know about our company? As far as I know, Panasonic is………….

What’s our company’s mission?

Why do you want to work for our company?

What can you contribute to our company if you are hired? I think I can bring my……………..to
make the company better.

I’m really interested in working for your company. Can I ask you some more information?/

Could you please tell me about the company’s culture?

What about management style?

What about/ how about………….?

What do you think the company is headed in the next 5 years?

I believe that Panasonic will become the world’s…………….

Topic (speaking)- Unit 1 – p17

Today I would like to talk about the company which I want to work for after graduating from the
university. It is …………………...

First of all let me tell you something about the background and culture of this company. As you
know Microsoft was founded by ………(name of founder) in ……….(year established), its
headquarters are in…………….(place). The company specializes in manufacturing
………………(products). Some major products of the company are ……………….. It acquires
the reputations for …………….(famous products). The reasons why I want to get into this
company are I really desire to become a part of them to help billions of people around the world
…………( mission: use digital technology to achieve amazing things), and I think this is a good
environment for my professional development as well. Getting into this company isn't easy, it's
very tough but I'll try my best to make my dream come true.

Topic (writing)-

The company which I want to work for after graduating from the university is Microsoft
corporation. Microsoft was founded by Bill Gates and Paul Allen in 1975, its headquarters are
Redmond Washington. The company specializes in manufacturing computer software, consumer
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electronics, PC, services, some major products of the company are operating systems for PCs,
serves, soft development tools , video games. It acquires the reputations for xbox video game
consoles , surface tablets. There are two reasons why I want to get into this company. First, I
really desire to become a part of them to help billions of people around the world use digital
technology to achieve amazing things. Second Microsoft can provide a good environment for
my professional development. Getting into Microsoft isn't easy but I'll try my best to make my
dream come true.

UNIT 2

Speaking card p27-28

A:Hello !

B:Hi!

A:Luckily I see you here. I am looking for the information about Samsung SM Gear fit 2 smart
watch, you probably know much about that right?

B:Well! I am also searching it

A: So let’s talk about it

B:ok. So What operating system does it run?

A:It is Tizen OS

A:what is the watch powered by?

B: it is powered by EX3250 dual core 1Ghz

B:what is it compatible with?

A:It is compatible with android 4.4 or higher IOS 9.0 above

A: what sensor is the watch integrated with?

B: It is integrated with accelerometer, gyroscope and barometer sensor

B:What are its key features?

A:its key features are GBS Excersice, notifications,music player

B: what are they for/ What are their functions?

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A: GBS Excersice is used to give accurate exercise statistics, notifications are used to receive or
respond to call and text and music player is used to connect with Spotify to access online music
and stream your favorite songs respectively

A:Can you tell me a little bit about the other additional features ?

B: Sure. It also has sleep tracking, auto exercise tracking and auto heart rate tracking

A: what are they used for?

B:Sleeping tracking is for recording sleeping hours and notifying,auto exercise tracking is used
to record your exercise, the last one helps to measure heartbeat when training

B: that’s it

A:Thanks for your information

B: Don’t mention it

Speaking monotalk unit 2

Now I’m gonna tell you about a smart phone which I have just invented. Its name is Crush. It
definitely has a lot of things that are totally different from other products, firstly I want to talk
about the dimensions of the phone. It has a rectangular screen with a display size of 4,7 inches
and a resolution of 1080*(by)1500 pixels. The crush measures in at 100*69,2*71mm (*: by) it
weighs 100 grams. The phone connects with other smart devices via wifi and bluetooth .It has 2
colors to choose : black and white. It comes with 2GB of RAM and 16GB of internal storage.
The phone is compatible with Android 7.1 operating system. The battery is one of its features.
You can use it for 2 days without charging. Other features are facial recognition, camera, water
and dust resistance, heat sensor,. What makes the phone stand out is new Retina HD displays
which can offer more true –to-color images.

Writing unit 2

I would like to introduce a smart phone which I have just invented. Its name is Crush. It
definitely has a lot of things that are totally different from other products. The phone has a
rectangular screen with a display size of 4,7 inches and a resolution of 1080*1500 pixels. The
crush dimensions are 100*69,2*71mm. It weighs 100 grams. The phone connects with other
smart devices via wifi and bluetooth .It has 2 colors to choose: black and white. It comes with
2GB of RAM and 16GB of internal storage. The smart phone is compatible with Android 7.1
operating system. The battery is one of its features because you can use the phone for 2 days
without charging. The crush's features are facial recognition, camera, water and dust resistance,
and heat sensor. What makes the phone stand out is new Retina HD displays which can offer
more true –to-color images.

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 UNIT 3

speaking card p 41-42

A: Hello. Can you help me install a bushing in transformer ?

B: Sure. Where do you want to install ?

A: In a house.

What is the required equipment ?

B: You must prepare a screwdriver, a pair of scissors, a pencil, a ruler, a hammer and a level.

A: What should I do before the installation ?

B: You should check the air conditioner and check the compatibility of the tools size with the air
conditioner.

A: How can I install it ?

B: You must follow these steps:

Step 1: insert the guide panels.

Step 2: fasten the curtain to the unit with type-a screws.

Step 3: cut the seal strip to the window width.

Step 4: measure and mark the centerline.

Step 5: carefully set the AC the window to the windowsill.

Step 6: cut the seal to the window width and stuff the between the glass and the window.

A: What should I do after the installation?

B: You should check the wire and check the operation of the device and maintain the device.

A: What are some cautions?

B: I think you need 2 or more technicians for safe installation, do not twist the power cords and
do not make a hole on the base fan for draining.

A: Thank you. I will try this.

B: You’re welcome.

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Card 5

A: Hello. Can you help me install a bushing in transformer ?

B: Sure. Where do you want to install ?

A: Indoors, where does not exceed 40 ° C temperature

What is the required equipment ?

B: You must prepare Bushing, Gasket and Wire or lead.

A: What should I do before the installation ?

B: You should Clean and dry all the bushing, current - carrying connections and bushing central
cavity, Clear and carefully place gaskets.

A: How can I install it ?

B: You must follow these steps:

Step 1: Remove / blank bushing plates / not / damage / gasket

Step 2: Locate / lead connector / wire (least 12 inches longer / the bushing). Insert / wire
up through / bushing

Step 3: install / tighten / gasket / top cap assembly

Step 4: Connect / leads inside tank transformer

A: What should I do after the installation?

B: You should Have final internal inspection,Check electrical connections and Remove all tools
inside the transformer

A: What are some cautions?

B: I think you should Make sure all electrical connections are tight

A: Thank you. I will try this.

B: You’re welcome.

Mono-talk- Unit 3- p 44- 46

Hello everyone. I am Thuan, a technician from ABC company. Today I will show you how to
install a light bulb. Before installing, you must prepare a new bulb, a voltage tester, an electrical
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tape, and a screwdriver. There are 5 steps in total. First, to avoid electric shock, you need to cut
off the power. Then you should use voltage tester to check power. Third, remove the old bulb,
clean the bracket and check the compatibility of the new bulb with the bracket. After that, twist
the ends of same colored wires together and use electrical tape to insulate between the ends of
the wire. use screwdriver to tighten the screws. Finally, you must put the new bulb into the right
place. Some caution to take is to test the electric current. These are basic steps to install a bulb,
you should follow this procedure to avoid the unfortunate incidents.

UNIT 4

SPEAKING CARD 4- p 58+59

A: Hello. How can I help you?

B: Yeah I haver some problems with my washing machine

A: What is its product name?

B: It is Electrolux washing machine

A: What is its model?

B: Its model is EFLS617STT

A: What’s exactly wrong with your washing machine?

B: The machine does not fill

A: Are there any trouble signs on the display?

B: Yes, There is alarm code E10 on the display

A: So what did you do?

B: I read the troubleshooting tips and then checked the water tap, but it was not stuck. I checked
the inlet hose as well , but it wasn’t squashed or kinked.

B: (Can you guess) what could cause the problems?

A: Maybe dirty inlet hose filter blocks water

B: What should I do now?

A: I could dismantle the water inlet hose filter and clean it

B: What can I do for to avoid the problem in the future?

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A: You should clean hose filter regularly and ask a professional technician to maintain the
washing machine every year

B: Yes I’ll do that . Thanks for your help

Topic Speaking

Page 59

Good morning, I’m Huy. I’m a hotline technician. Yesterday a customer called to ask for help
with her washing machine problem. The product name is Electrolux washing machine. Its model
is EFLS17STT. She said that the machine didn’t fill. The trouble sign was alarm code E10 on the
display. The customer read the troubleshooting tips then checked the water tap and open it,
checked the inlet hose but it was not squashed or kinked. The machine didn’t work. I think the
problem might come from dirty inlet hose filter or blocked water, so I asked her to dismantle the
water inlet hose filter and clean it. In addition, I also advised her to clean hose filter regularly and
ask a professional technician to maintain the washing machine every year. That’s all.

Page 61

I’m a technician. Today I’d like show you to resolve UO error on your Daikin air conditioner.
The problem may come from shortage of coolant, defective thermostat, defective low pressure
sensor and defective outdoor unit main PCB. To solve the problem, you should find the leakage
and recharge coolant if there is a shortage of coolant. You could repair the thermostat if there is
defective thermostat. If the problem comes from defective low pressure sensor, you can replace
the sensor. Outdoor unit main PCB is defective, you should repair the outdoor unit main PCB.
To prevent the errors in the future, you should check the base…………………..

UNIT 5

Speaking card p 69-70

B: Good afternoon, Vaeco Vietnam, Dat speaking. How can I help?

A: hi, I’m having some problems with my last order.

B: I’m sorry to hear that. Can I have the order reference number?

A: It’s T6758.

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B: Thanks. I’m just calling the order on my screen now. Sorry to keep you waiting.
…so, you’re Joan Tran from Vietnam airlines.

A: That’s right.

B: so can you tell me the exact problems?

A: I only received 70 gas turbine blades, five blades are missing. And I received
the wrong vanes.

B: I apologize for that. It must be our fault. Maybe I typed the wrong items and
quantity. I will deliver the extra blades and exchange for the correct vanes.

A: That’s great. Thank you.

B: You’re welcome. If you need further assistance, don’t hesitate to call us.

Free talk: page 70

This morning I just received another complaint from one of our loyal customers.
Now, I’d like tell you about the complaint I handled. The customer’s name is Joan
Tran. Do you know her? She is from Viet Nam Airlines. She works in the purchase
department of VietNam Airlines. There were a lot of problems with her last order
so she called us in order to solve the problems. Anyway, there are 2 problems with
her last order. First, five blades were missing, secondly, She received the wrong
vanes. She ordered vanes number ST28-56R but she received vanes number ST23-
56R. I explained to her that is because there were some problems with shipment
department. Therefore, I delivered the extra blades, exchanged for the correct
vanes and as a gesture of goodwill, I offered her a 10% discount off her next
purchase from our company. Fortunately, she agreed.

Writing- online task 6

To: PeterBradwel@gmail.com
Form: HuyenTran@gmail.com
Subject: reply to complaint about Mace notebook computer

Dear Mr.Bradwell
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Thank you for your email complaining about the Mace notebook computer you
bought from our online store last month. I was very sorry to hear that the adapter
was missing.
I am pleased to inform you that we will deliver the extra ones for you right now. In
addition, as a gesture of goodwill, we will give you a 20% discount off your next
purchase from our store.
I would like to apologise for the inconvenience you have experienced. Please do
not hesitate to keep in touch with me if you have any further queries.

Yours sincerely,
Huyen Tran
Manager of IT Online Ltd

UNIT 6

free talk: Page 86

I’d like to refer the line graph which represents the percentage of home appliance
ownership in Viet Nam between 2006 and 2014 at 4 year intervals.

Overall, as we can see that the percentage of two consumer electronics including
air conditioner and refrigerator has an upward trend while that of ceiling fan
decreased significantly.

As you can see, the ceiling fane ownership dropped from 85 percent in 2006 to 50
percent in 2014.

Meanwhile, you can see that there was a slight increase in the number of air
conditioners, from about 5 percent in 2016 to about 8 percent in 2010 the it rose
sharply to 40 percent in 2014. At the same time, the number of refrigerators grew
steadily over the period, from 30 percent in 2006 to approximately 58 percent in
2014.

UNIT 7

Unit 7 Card (p100)

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A: Good afternoon! I'm Huy, director of EVN Company. Thanks so much for
coming in.

B: It’s my pleasure. Thanks so much for meeting with me.

A:of course. So, to get started, what is your career objective ?

B: My career objective is becoming an electrical engineer at EVN company and

getting work experience in a dynamic environment of the company.

A: So, how about experience ? Do you have any work experience ?

B: Yes, I worked as an Intern at Apple Corporation. My job was created

manufacturing standards adopted throughout the production facilities.

A: Okay. So, do you have any special skills ?

B: I have a 900 score TOEIC and 7.0 IELTS, Auto CAD and PLC programming.
Apart from these, I have teamwork and organization skills, too.

A: What are your strengths and weaknesses ?

B: I can work very well with a team and I am a good leader, as well. In addition, I
can learn very quickly and efficiently so I can get on well with my new job easily
in a short time. About my weaknesses, I think I can't drink a lot of alcohol and I
work very hard so I often work overtime and this thing lead to a shortage of
relaxing time.

A: Okay. And the last question is, Why should we hire you?

B: I think I can use my experience and ability to contribute to the success of the
company and I really want to work in this company because it has a good
reputation in my country.

Topic (p100)

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My full name is Nguyen Dinh Huy, I live in Cau Giay, Ha Noi . I graduated from
Hanoi University of Industry in 2016 with a Bachelor in Electronic Engineering
and my GPA is 3.0/4. Besides, I have a certificate in PCB designing at Hanoi
Institute of Technology in 2016. In 2015, I was a member of Student tutoring club-
Hanoi University of Industry. I provided English tutoring, managed attendance and
reported student’s progress to supervisor. During my internship in Samsung
company in 2016, I created manufacturing standards adopted throughout the
production facilities, aided in facility analysis, designed new model of multi-
metres and teamed with engineering department to test new design. I had many
skills such as: English, MS office, time management skills and organization skills.
I like joining the volunteer clubs and playing football. My objective is to obtain an
entry-level position as an Technical Sales Engineer, allowing to me to use my
education and internship experience to gain valuable work experience in a team
oriented environment.

UNIT 8

Card ( p110 )

A: I just want to say something about the maintenance of washing machine system.
I think we should keep the washer level, and clean the inside once a month.

B: Sorry to interrupt you, A. I do think that we must cut the power to avoid
electrical shock first.

A: I totally agree with you.

B: In my opinion, we should remove, and clean the filter to help the washer run
efficiently, and polish the outside.

A: I think that’s a fantastic idea. Another tip is to use a soft cloth to wipe up.

B: Absolutely, I agree with you.

A: I think we should replace the hoses every 7 years.

B: I apologize for interrupting you. I’m afraid 7 years is too long. How about
replacing the hoses every 5 years?
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A: Alright. To sum up, what we decide to do is

1. First, cut power to avoid electrical shock.

2. Second, keep the washer level and clean the inside once a month.

3. Next, remove and clean the filter to help the washer run efficiently, and polish
the outside.

4. Finally, replace the hoses every 5 years.

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