Career Objective: To obtain a respective position that will me to use

my skills, experience and practical knowledge while making a impactful

contribution to the success of the enable organization.

YEAR OF

ACADEMIC QUALIFICATION
QUALIFICATI INSTITUTION PERCEN
PASSING
ON TAGE
Pune Institute of Pursuing Pursuing
MBA
Business Management
gn
Pune university 2016 60
BSC

SHIVAM JADHAV
12th SDDA Inter College 2012 57
SKILLS & TRAITS
 Communication
 Team work Shri Dwarika Dheesh
 Negotiation skills 10th vidya mandir 2010 46
 Research skills
 MS Word
 MS PowerPoint

Company name: Capita.co.uk, Tech Mahindra Pvt Ltd

Designation: Executive – Customer Management
WORK Task & Role: In capita Uploading of the products, Content (Clothes, Shoes, and Accessories)
EXPERIENCE
on online shopping platform and also use to handle client communication. Where is in Tech
Mahindra Handled Customer queries and problem over calls, learned how to deliver the
service and how to make a connection and build repo with them. Customer handling and negotiation skills, I
have learnt from this work experience.

WINTER Project entitled: “Customer Loyalty”

INTERNSHIP
Learning and Work at Pantaloons:
PROJECT
Project Title: Ultrasonic sensor
 Did market research and prepared catchment to help pantaloons opening a new store.
Pantaloons Fashion  Convinced and pushed customer and increased the basket size of the customer to help
& Retail Description- Created a device which calculate distance based on the time required. All
ACADEMIC
Pune (31 we and
needimprove
to do is the sales of
to adjust andthemove
store.the device to a particular point from where we want
PROJECTS distance
Helped
Days) to the staff with billing when needed.
be calculated.
Project
Did Brand
Title: research to identify towards
Student perception what all digital
brandseducation
and categories pantaloons has.
 Also worked on billing and warehouse software to learn how the respective staff work
every day.
Description: Conducted research to gain knowledge regarding the perception of student
regarding the digital education through primary(Survey – G- Forms) and secondary
data( Research Papers)

 Top Contributor – Became top contributor twice during the period of work.
Awards &  Also been awarded with spot award few times during the work and got a chance to
Achievements
handle the communication of one whole brand with clients.

SUMMER INTERNSHIP PROGRAM – PUNE INSTITUTE OF BUSINESS MANAGEMENT

  Got the responsibility to maintain the update log file (any update sent by the client
need to be in the sheet and was very critical) which was a supervisor’s job but my
manager delegated to me after seeing my dedication and skills.
 Got selected to work with placement department in College.

 Participated in cultural events in college.

CO-  Participated in the college level volleyball tournament and finished at the second
CURRICULAR position as a team.
ACTIVITES
 Participating In the cricket tournament happening in glory.
 Participated in Shivaji maharaja play which was a big hit.

DECLARATION

I do hereby declare that the abovementioned information is correct and up to the best of my knowledge and I
bear the responsibility for the authenticity of the data provided.

Signature

SUMMER INTERNSHIP PROGRAM – PUNE INSTITUTE OF BUSINESS MANAGEMENT