GROUP

01

LOCATE AND
PROCESS
[ mencari dan proses ]
 ABILITIES
01.01

IDENTIFY AND GATHER

INFORMATION
[Pengenalan dan Maklumat berkumpulan]
 ABILITIES
01.02
DOCUMENT INFORMATION
PROCEDURES OR PROCESSES
Prosediar maklumat dokumen
 ABILITIES
01.03

UTILIZE BASIC IT
APPLICATION
Kebolehan menggunakan asas IT
 GROUP
02

EXCHANGE /
COMMUNICATION
INFORMATION
Maklumat komunikasi / penukaran
 ABILITIES
02.01

INTERPRET AND FOLLOW

MANUALS,INSTRUCTIONS
AND SOP’S
Mentaksir dan mengikut peraturan arahan tetap.
 ABILITIES
02.02

FOLLOW TELEPHONE /
TELECOMMUNICATION
PROCEDURES
Prosidiar menggunakan talipon atau alat kominikasi
 ABILITIES
02.03

COMMUNICATE CLEARLY
Percakapan yang jelas
 ABILITIES
02.04

PREPARE BRIEF REPORTS

AND CHEKLISKS USING
STANDARD FORMS
Menyediakan lapuran mesyuarat dan mengikut piawaian
 ABILITIES
02.05

READ / INTERPRET
FLOWCHARTS AND
PICTORIAL INFORMATION
Mentaksir dan membaca aliran kerja dan maklumat bergambar
 GROUP
03

WORK AND INTERACT

WITH PEOPLE
Bekerja dan berinteraksi dengan seseorang
 ABILITIES
03.01

APPLY CULTURAL
REQUIREMENTS TO THE
WORK PLACE
Tuntutan budaya ditempat kerja
 ABILITIES
03.02

DEMONSTRATE INTEGRITY
AND APPLY ETHICAL
PRACTICES
membuktikan ketelusan dan praktis beratikal
 ABILITIES
03.03

ACCEPT RESPONSIBILITY
FOR OWN WORK AND
WORK AREA
Menerima maklum balas untuk kerja sendiri dan kawasan kerja
 ABILITIES
03.04

SEEK AND ACT

CONSTRUCTIVELY UPON
FEEDBACK ABOUT
PERFORMENCE
Mencari dan membina perlakuan semasa maklumbalas dalam
perlaksanaan
 ABILITIES
03.05

DEMONSTRATE SAFETY
SKILLS
Langkah-langkah keselamatan
 ABILITIES
03.06

RESPOND APPROPRIATELY
TO PEOPLE AND SITUATIONS
 ABILITIES
03.07

RESOLVE INTERPERSONAL
CONPLICTS
 GROUP
06

WORK WITHIN AND

WITH SYSTEMS
 ABILITIES
06.01

UNDERSTAND SYSTEMS
MEMAHAMI SISTEM
 ABILITIES
06.02

COMPLY WITH AND FOLLOW

CHAIN OF COMMAND
 ABILITIES
06.03

IDENTIFY AND HIGHLIGHT

PROBLEMS
 ABILITIES
06.04

ADAPT COMPETENCIES TO
NEW SITUATIONS / SYSTEMS