Ivan Jalil Ramírez Monroy

18/01/1983

998 242 5359

558811631

Estado de México

ivan-monroy@live.com

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OBJECTIVE: To work with an eco-tourism and sustainable organization.

PROFILE:

Excellent verbal and written skills in spanish, english and french.

Ability to show good judgment under pressure.

Ability to work in a creative and fast-paced environment.

Executive team leadership.

Great customer service skills.

Ability to follow technical instructions.

IT Knowledge - Word, Excel, Outlook, PowerPoint and proficient in Internet.

EDUCATION :
Conalep – touristic hospitality technician 2003-2006

Bio-ecologie - Montréal 2007-2010

Course: N.E.S.T., Jordan Belfort, Neuroscience

EXPERIENCE:

Marriott International (Sep 2019-)

• CUSTOMER CARE AND SALES REPRESENTATIVE

-Attained the highest performance levels and quality customer care, both meeting and exceeding
requisite KPI's and targets.

-Conducted regular calls with customers to cultivate a relationship of trust and leverage.

-Responded to clients complaints, ensuring the prompt resolution of issues to avoid escalation

Vidanta Resorts (Jun 2018 – Feb 2019)

• SALES EXECUTIVE GRAND LUXXE (private residence club)

-Proven strong work ethic, interpersonal and communication skills.

-Strong decisions making ability.

-Attending sales appointments at guests’ premises with a highest level of service.

-Consistently meet or exceed gross profit goals.

-Monitored project schedules.

-Negotiation of contracts ensuring balance of risk and value.

-Working closely with the Financial Manager, IT Manager and HR department.

- Continually improving standards of performance and quality within the operation.

Best Day Travel (Sep 2017 – Jun 2018)

• SALES REPRESENTATIVE

-Great communication skills and excellent telephone manner.

-Able to sell to large and small groups.

-Handling customers’ complaints in a timely and professional manner.

-Ability to listen and anticipate.

-Proven influencer and negotiator.

Hotel Hard Rock Riviera Maya & Unico 20 n 87 w (Apr 2015 – Aug 2017)

• SALES REPRESENTATIVE

-Committed sales representative with excellent communication skills and high level of customer
service.

-Deadline oriented and ability to succeed in demanding sales environment.

-Attending sales appointments at guests’ premises.

-Supervised tracking reports and completion of financial paperwork.

-Take feed back and provide updated training.

-Optimize procedures to reduce costs and monitor employee productivity.

-Evaluated applications and made recommendations to guests.

-Team leading & people development skills.

INTERESTS:
Art: design, visual, photography, paint

Cultural: poetry, dance, lecture.

Leisure: cook, music, debate.