MIRPUR UNIVERSITY OF SCIENCE AND TECHNOLOGY (MUST), MIRPUR

DEPARMENT OF SOFTWARE ENGINEERING

 Business Process Engineering
SE-353

Lecture 18: Major Responsibilities of PIT Members & General Management

Engr. Samiullah Khan & Engr. Fasih Javaid

(Lecturer)

Date: 18 March, 2021

 Primary Responsibility of PIT Members

• A PIT member's primary responsibility is to represent his

or her department in the team

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 Major Responsibilities of PIT Members
• The job description should include the following responsibilities:
• Participate in all PIT activities (e.g., train in BPI techniques, attend
meetings and walk-through activities)
• Conduct BPI activities in his or her department as required by the
PIT e.g.,
• Obtain "local" documentation
• Develop a flowchart of the department's participation in the
process
• Verify application of the process
• Measure efficiency and help implement departmental changes)
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Major Responsibilities of PIT Members (Contd…)

• Obtain appropriate resources (e.g., time) for the activities to be

performed within his or her department
• Implement changes in the process as they apply to his or her
department e.g.,
• Supervise production of new documentation
• Organize training
• Manage sub-process teams as appropriate

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Major Responsibilities of PIT Members (Contd…)

• Support change, e.g.,

• Inform
• Encourage
• Provide feedback
• Listen to complaints
• Train and involve other department members as appropriate
• Solve process-related problems
• Provide his or her department with a better understanding of how
it fits in the total process

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Major Responsibilities of PIT Members (Other Concerns)

• PIT members should expect to devote roughly 4 hours per

week
• Depending on the approach selected, the time required could
be as high as 50 % during the first 2 months
• For example, the EIT might decide that a critical process (e.g.,
billing, accounts payable, or shipping) requires immediate
attention
• This could mean a full-time assignment of about 4 weeks for
team members

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Major Responsibilities of PIT Members (Other Concerns)

• The full-time approach is frequently used to:

• Prepare a business process for computerization
• Make a significant immediate improvement
• When a company begins the improvement process, middle and top
managers often express a concern about time
• Most process owners will want to know the time requirement in
advance

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Major Responsibilities of PIT Members (Other Concerns)

• Process owner should expect to devote a significant amount

of his or her work time to BPI (i.e., 20 hours or more a
week) during the first month of the job
• After this initial period, a few hours per week to prepare for,
attend, and follow up on meetings will be necessary

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Major Responsibilities of PIT Members (Other Concerns)

• This time commitment could last for a few months, depending on the
pace of improvement
• After reaching the process qualification goal, the process owner
should devote regular, but shorter, periods of time to process
monitoring, e.g.,
• Tracking the effectiveness and efficiency measures
• Comparing the process to world-class standards

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 General Management Responsibilities

• Management support to BPI at all levels is critical to the

success of the process
• It will require the active involvement of:
• All the management team involved in the selected
processes
• Managers who provide input into these processes and
receive output from them

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 General Management Responsibilities

• General management's responsibilities are:

• Providing the resources required, including staffing
and capital/funds
• Developing common objectives that support the
proposed changes
• Searching out improvement opportunities

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 General Management Responsibilities

• General management's responsibilities are: (Contd…)

• Setting up department improvement teams to support
the processes being evaluated
• Providing the necessary training and education to
support the new processes

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 General Management Responsibilities

• General management's responsibilities are: (Contd…)

• Foreseeing/Predicting the impact of process changes
on their organization and preparing for them
• Establishing systems and reviews to ensure that the
progress does not degrade
• Rewarding teams and individuals who make
significant contributions to BPI

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 General Management Responsibilities

• General management's responsibilities are: (Contd…)

• Showing interest in BPI by regular reviews of status
and results
• Finding equivalent or better jobs for people whose
jobs have been eliminated as a result of BPI

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 General Management Responsibilities

• Management have to expect the full cooperation of the

members of the PIT or their management
• Effectiveness may improve, but you will not develop the
most efficient process

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 General Management Responsibilities

• The company paid the employees' salaries and tuition

while they were in school/training
• As a result, the company has more improvement ideas
than it can handle
• All employees are looking for ways to complete their jobs
so that they can go back to training

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THANKS