MIRPUR UNIVERSITY OF SCIENCE AND TECHNOLOGY (MUST), MIRPUR

DEPARMENT OF SOFTWARE ENGINEERING

 Business Process Engineering
SE-353

Lecture 11: Leadership by Example & Ongoing EIT Activity

Engr. Samiullah Khan & Engr. Fasih Javaid

(Lecturer)

Date: 28 January, 2021

 Leadership by Example
• Some organizations want the EIT to demonstrate its leadership by being
the first PIT
• The advantages include:
• Enabling the EIT to experience firsthand the BPI activities
• Uncovering business processes that normally are not considered
globally because they generally are managed through specialized
functions e.g.,
• Business planning
• Human resources management
• Technology development

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 Leadership by Example

• The advantages include: (Contd…)

• Learning to manage these processes from a process perspective, not an
organizational perspective
• Providing demonstrated / proven leadership
• Rapidly making major improvements in one of the organization's
critical business processes

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 Leadership by Example

• Motivate the EIT members and make them feel that by doing this
assignment, not only will they learn something, but they also will
manage the organization's global processes
• Obviously, the EIT chairperson is the first person to convince
• He or she will be designated the owner of the process chosen by the
group

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 Leadership by Example

• Holding a meeting (prior to the workshop) between the BPI champion

and EIT chairperson should lay the basis for the necessary
commitment
• For encouraging EIT members to lead BPI activities is to name each
of them the owner of one of the critical business processes
• This provides better visibility to employees and positions the EIT
members as leaders of the process

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 Ongoing EIT Activity

• The EIT should place the BPI effort on solid ground by tackling key
management issues such as:
• Developing an operational model for BPI in the organization
• Reviewing implementation plans
• Drafting a BPI directive (or policy) for the organization
• Approving job descriptions for the process owners and PIT members
• Defining the business strategy and customer requirements

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 Ongoing EIT Activity

• The EIT should place the BPI effort on solid ground by tackling key
management issues such as: (Contd…)
• Identifying the critical business processes existing in the organization
• Selecting processes to which BPI concepts will be applied
• Selecting the process owners
• Approving the criteria for registering the PITs
• Approving the qualification criteria for PIT

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 Ongoing EIT Activity
• The EIT has several important decisions to make before starting BPI
activities; hence, proper planning and documentation are essential
• Generating documents (such as directives and plans) from scratch during
the EIT meetings takes too much time
• Instead, small sub-teams of 2-3 EIT members should be formed to prepare
a draft version of documents that will be presented to the EIT for review
and refinement
• The BPI champion should:
• Coordinate these activities
• Develop and monitor a work plan that everyone agrees
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 Developing BPI Model

• Once management support and leadership for BPI exist, the EIT should
develop a BPI model
• This model is a detailed plan of the steps that will be undertaken as the
organization goes through the BPI cycle
• This will help management to:
• Visualize the process
• Identify the sequence of events
• Determine the resources necessary to implement the changes

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 Developing BPI Model

• BPI model is the design for your BPI activities

• Ultimate success or failure of your activities will depend on how well BPI
model reflects your organization's needs
• As a result, effort may be required to make the model reflect your:
• Corporate culture
• Resources
• Capabilities
• Experiences

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 Developing BPI Model

• A typical model was proposed which provide a good starting point for top
management in developing its own model
• The basic five-phase approach of the typical model is: (already discussed)
l. Organizing for improvement
2. Understanding the process
3. Streamlining
4. Measurement and control
5. Continuous improvement

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 Developing BPI Model

• An organization may decide to develop a initial version for use in a trial

situation for a variety of reasons, ranging from:
• Inadequate resources
• Lack of faith in the methodology
• Need to better understand the potential return on investment
• EIT should consider the fact that only limited improvements can be
obtained from a limited scope

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THANKS