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Test Bank
Chapter 5: Situational Approach
MULTIPLE CHOICE
3. Who focused on leaders matching their styles to the competence and commitment of
employees?
A. Stogdill
B. Hersey and Blanchard
C. Blake and McCanse
D. Katz
Ans: B
Cognitive Domain: Knowledge
Answer Location: Description
Difficulty Level: Easy
AACSB Standard: Application of knowledge
7. In the SLII model, leaders evaluate how ______ and ______ followers are to perform
a task.
A. intentional and committed
B. motivated and determined
C. competent and committed
D. focused and intelligent
Ans: C
Cognitive Domain: Comprehension
Answer Location: Description
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
9. In SLII, leaders use different degrees of ______ and ______ to meet the needs of
followers.
A. motivation and determination
B. competence and commitment
C. supportive and directive behaviors
D. social judgment and cognitive ability
Ans: C
Cognitive Domain: Comprehension
Answer Location: Description
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
12. You are president of a large corporation. At a typical monthly meeting, each of your
vice presidents gives standard area reports. In the past, these reports have been good,
and the VPs seem satisfied about their work. Based on SLII, which leadership style
should you exhibit at the next meeting?
A. style 1
Northouse, Leadership 8e
13. Which leadership style includes a high level of support and also is one in which the
leader makes the final decision about goal accomplishment?
A. directing
B. supporting
C. delegating
D. coaching
Ans: D
Cognitive Domain: Comprehension
Answer Location: Leadership Style
Difficulty Level: Easy
AACSB Standard: Application of knowledge
14. A leader who gives followers instructions about how and when goals should be
achieved and supervises them carefully is using ______.
A. directing behaviors
B. supporting behaviors
C. delegating behaviors
D. coaching behaviors
Ans: A
Cognitive Domain: Comprehension
Answer Location: Leadership Style
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
15. A leader who gives recognition and social support to followers is using ______.
A. directing behaviors
B. supporting behaviors
C. delegating behaviors
D. coaching behaviors
Ans: B
Cognitive Domain: Comprehension
Answer Location: Leadership Style
Difficulty Level: Easy
AACSB Standard: Application of knowledge
16. A leader who lets followers take responsibility for task accomplishment and has less
involvement with followers is using ______.
Northouse, Leadership 8e
17. You were recently hired into an organization that you have always wanted to work
at, and in addition, your education and experience complement your new position
perfectly. According to the situational model, your level of development is ______.
A. S2
B. D2
C. S1
D. D4
Ans: D
Cognitive Domain: Comprehension
Answer Location: Development Level
Difficulty Level: Moderate
AACSB Standard: Group and individual behaviors
18. You recently were promoted to a new position and are very excited, but you have
little to no experience with numerous aspects of the new position. According to the
situational model, your level of development is ______.
A. S4
B. D1
C. S1
D. D4
Ans: B
Cognitive Domain: Comprehension
Answer Location: Development Level
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
19. You have been employed at your organization for some time and are starting to gain
the necessary skills associated with your position but have trouble staying as motivated
as you used to be. According to the situational model, your level of development is
______.
A. S4
B. D2
C. S1
D. S2
Ans: B
Cognitive Domain: Comprehension
Northouse, Leadership 8e
20. As a recent graduate from the top chemistry program in the country, you quickly
receive a position with a chemical company and are given a high-salary position. You
are nervous and feel that you need more experience or assistance to meet
organizational standards. According to the situational model, your level of development
is ______.
A. S4
B. D2
C. S1
D. D3
Ans: D
Cognitive Domain: Comprehension
Answer Location: Development Level
Difficulty Level: Moderate
AACSB Standard: Group and individual behaviors
24. Followers who have little skill for the task but are very motivated in getting the task
done are ______.
A. D1
B. D2
C. D3
D. D4
Ans: A
Cognitive Domain: Comprehension
Answer Location: Development Level
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
25. Followers who have some ability to complete a task but lack motivation about the
task are ______.
A. D1
B. D2
C. D3
D. D4
Ans: B
Cognitive Domain: Comprehension
Answer Location: Development Level
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
26. Followers who are quite competent to complete tasks but lack the commitment to do
so are ______.
A. D1
B. D2
C. D3
D. D4
Ans: C
Cognitive Domain: Comprehension
Answer Location: Development Level
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
27. Followers who are highly motivated, committed, and motivated to accomplish tasks
are ______.
Northouse, Leadership 8e
29. The highly competent, highly committed follower benefits from ______.
A. a leader who provides a high level of support
B. a leader who directs tasks carefully
C. a leader who stays out of the day-to-day tasks and provides low levels of support
D. a leader who is both a cheerleader and authoritarian
Ans: C
Cognitive Domain: Comprehension
Answer Location: How Does the Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Group and individual behaviors
30. Which of the following would a leader using the situational approach not ask when
determining the nature of the situation?
A. What task are the followers being asked to perform?
B. How can I best alter the styles of the followers?
C. How complex is the task?
D. Are the followers sufficiently skilled to accomplish the task?
Ans: B
Cognitive Domain: Comprehension
Answer Location: How Does the Situational Approach Work?
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
31. If followers are low in competence and high in commitment, a leader should adopt
which style?
Northouse, Leadership 8e
32. You are the executive director of the local animal humane society. The staff you
supervise have been working at the society for more than two years and you have given
them consistently excellent performance appraisals at the last two annual reviews. You
have noticed lately that they have brought new ideas to you for ways to improve
customer service and animal care and that they are excited about helping new staff get
accustomed to the workplace. Based on the Situational Leadership Approach, which
leadership style should you exhibit?
A. delegating
B. supporting
C. coaching
D. directing
Ans: A
Cognitive Domain: Application
Answer Location: How Does the Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
33. You are the executive director of the local animal humane society. A staff member
you supervise has been working at the society for less than one year. At the 6-month,
you discuss with this employee that they seem to have mastered the basic tasks of the
job but not the more difficult tasks. You have noticed lately that they seem a bit
disillusioned about the job and the process of caring for these animals that seem so sad
to be in the facility. Based on the Situational Leadership Approach, which leadership
style should you exhibit?
A. delegating
B. supporting
C. coaching
D. directing
Ans: C
Cognitive Domain: Application
Answer Location: How Does the Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
34. You are the executive director of the local animal humane society. A staff member
you supervise has been working at the society for about one year. At the annual
Northouse, Leadership 8e
35. You are the executive director of the local animal humane society. You hired a staff
member four weeks ago. You notice this new employee cheerfully interacting with other
staff and potential adopters and daily attempting to learn new tasks. It is clear this
employee needs more time and help learning the correct policies and methods to
complete the work, and when you share this information, the employee readily accepts
these directions. Based on the Situational Leadership Approach, which leadership style
should you exhibit?
A. delegating
B. supporting
C. coaching
D. directing
Ans: D
Cognitive Domain: Application
Answer Location: How Does the Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
36. As the executive director of the local animal humane society, you work with several
employees who are at varying levels of experience in working with animal welfare
issues and with varying degrees of motivation to continue this important work. Using
situational leadership concepts, you should
A. adapt your style based on experience and skill level of the staff
B. adapt your leadership style based on the motivation level of the staff
C. demonstrate a high degree of flexibility in your style to each staff member
D. demonstrate little flexibility in your style as you interact only with high-level staff
members
Ans: C
Cognitive Domain: Comprehension
Answer Location: How Does the Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
Northouse, Leadership 8e
38. Followers can move back and forth along the developmental continuum, therefore
leaders should ______.
A. use the one leader behavior with which they are most comfortable
B. put structures in place to limit this movement
C. be flexible in their leadership behavior
D. challenge the movement and direct followers to stay where they are
Ans: C
Cognitive Domain: Analysis
Answer Location: How Does the Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
39. Which of the following would not be considered a strength of the situational
approach?
A. emphasizes leadership flexibility
B. is a very practical approach
C. is considered a credible model for training leaders within organizations
D. takes the influence of gender into account during leader-follower situations
Ans: D
Cognitive Domain: Analysis
Answer Location: Strengths
Difficulty Level: Moderate
AACSB Standard: Analytical thinking
40. Which best describes the reason situational leadership is so practical for managers
to use?
A. it assists in relating demographics to leadership
B. it is only applicable to lower-level managers
C. it is straightforward
D. it is specific
Ans: C
Cognitive Domain: Comprehension
Answer Location: Strengths
Difficulty Level: Easy
Northouse, Leadership 8e
42. Questionnaires on situational leadership often ask for respondents to look at specific
applications of leadership styles within situations, which may result in _____.
A. results that are not in favor of situational leadership
B. a wide range of responses that are hard to validate
C. biased results in favor of situational leadership
D. negative perceptions toward organizations
Ans: C
Cognitive Domain: Comprehension
Answer Location: Criticisms
Difficulty Level: Moderate
AACSB Standard: Application of knowledge
43. Because of the lack of research studies associated with situational leadership, there
are questions concerning its theoretical basis. Which of the following is not one of these
questions?
A. Is it certain that this approach does indeed improve performance?
B. Can we be sure it is a valid approach?
C. Why are there limited doctoral dissertations done on the situational approach?
D. Why has there been a lack of published research findings?
Ans: C
Cognitive Domain: Application
Answer Location: Criticisms
Difficulty Level: Moderate
AACSB Standard: Application of knowledge
44. You are leader of a group project for a class. The other group members seem
insecure about whether they can complete the project, but it is apparent that they are
competent enough to do a good job. In prior meetings you have been coaching them on
the project. Based on SLII, which leadership style should you exhibit at the next
meeting?
A. Style 1
B. Style 2
C. Style 3
Northouse, Leadership 8e
45. You are the leader of a small jazz band composed of four of your peers who have
never been in a jazz group before. As the leader of the band, you have been very
straightforward about how the band will function. You have clearly described each of the
members' roles, and they are starting to catch on to how the group works. What style do
you exhibit next?
A. Style 1
B. Style 2
C. Style 3
D. Style 4
Ans: B
Cognitive Domain: Application
Answer Location: Leadership Style
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
46. You are the owner of a small catering company and have recently hired a skilled
baker to complement your staff. When business is slow, however, you need the baker to
help prepare other kinds of foods. Some of the processes (like deboning fish and
preparing soup stock) are complicated and require detailed training. What style should
you use under these circumstances?
A. Style 1
B. Style 2
C. Style 3
D. Style 4
Ans: A
Cognitive Domain: Comprehension
Answer Location: Leadership Style
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
47. You have recently been made a department head of the new regional office. In
getting to know your departmental staff, you have noticed that one of your
inexperienced employees is not following through on assigned tasks. She is enthused
about her new job and wants to get ahead in the organization. Which alternative
represents the most effective leadership style?
A. discuss the lack of follow-through with her and explore possible ways to solve this
problem
B. specify what she must do to complete the tasks, but incorporate any suggestions she
may have
Northouse, Leadership 8e
48. A leader who emphasizes communication with followers in both achieving goals as
well as meeting social needs would best be described as possessing ______.
A. directing style
B. delegating style
C. supporting style
D. coaching style
Ans: D
Cognitive Domain: Comprehension
Answer Location: Leadership Style
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
49. Allowing a group of employees to run the daily operations of the organization while
the supervisor remains out of the picture unless he is needed to solve problems, listen
to concerns, give praise, and provide feedback is best explained with ______.
A. directing style
B. delegating approach
C. supporting approach
D. coaching approach
Ans: C
Cognitive Domain: Comprehension
Answer Location: Leadership Style
Difficulty Level: Moderate
AACSB Standard: Group and individual behaviors
50. Once a group has established a plan of action toward achieving its goals, the
supervisor allows the group to carry out the plan with little to no involvement. This is an
example of ______.
A. directing style
B. delegating approach
C. supporting approach
D. coaching approach
Ans: B
Cognitive Domain: Comprehension
Answer Location: Leadership Style
Difficulty Level: Easy
Northouse, Leadership 8e
52. Leaders evaluate the competence and commitment of followers in which leadership
theory?
A. path-goal
B. leader-member exchange
C. servant
D. situational
Ans: D
Cognitive Domain: Comprehension
Answer Location: Description
Difficulty Level: Easy
AACSB Standard: Application of knowledge
53. A highly committed follower who does his job consistently well needs which type of
leader?
A. supportive
B. directive
C. coaching
D. delegating
Ans: D
Cognitive Domain: Comprehension
Answer Location: Development Level
Difficulty Level: Easy
AACSB Standard: Application of knowledge
54. A follower with low-level motivation and mid-to-high level ability to complete the job
benefits from ______.
A. a leader who provides a high level of support
B. a leader who directs tasks carefully
C. a leader who stays out of the day-to-day tasks
D. a leader who is both a cheerleader and authoritarian
Ans: A
Cognitive Domain: Comprehension
Answer Location: How Does the Situational Approach Work?
Northouse, Leadership 8e
55. The highly committed follower who just has not figured out how to do his job benefits
from ______.
A. a leader who provides a high level of support
B. a leader who directs tasks carefully
C. a leader who stays out of the day-to-day tasks and provides low levels of support
D. a leader who is both a cheerleader and authoritarian
Ans: B
Cognitive Domain: Comprehension
Answer Location: How Does the Situational Approach Work?
Difficulty Level: Easy
AACSB Standard: Application of knowledge
57. When the leader tries to apply the right style of behavior to the situation he or she
______.
A. first diagnoses, then adjusts appropriately
B. first adjusts, then evaluates the situation
C. first diagnoses, then delegates tasks
D. first adjusts, then provides direction
Ans: A
Cognitive Domain: Application
Answer Location: How Does the Situational Approach Work?
Difficulty Level: Easy
AACSB Standard: Application of knowledge
58. Jocelyn is struggling to grasp the process of a new job you have given her. She
states she understands the outcome of the project, but not how to start the project. She
looks miserable and uninterested in trying to start the project. Which alternative
represents the most effective leadership style you should use with Jocelyn?
A. discuss the initial steps and ask her for input on alternative ways she could get
started
B. specify what she must do to complete the tasks and let her get started
Northouse, Leadership 8e
59. You are the leader of a group project for a class in which you previously have
successfully used coaching style. Now the group members seem very insecure about
whether they can complete the project, but it is apparent that they have learned a lot
about how to do the project and are now quite competent to do a good job. You decide
to switch to a supporting style. Why did you make this switch?
A. the followers moved up in competence
B. supportive behaviors always help followers
C. the followers’ competence and commitment are about equal
D. the followers have moderate level of commitment
Ans: A
Cognitive Domain: Application
Answer Location: Leadership Style
Difficulty Level: Hard
AACSB Standard: Interpersonal relations and teamwork
60. I prefer to use a low level of supportive leader behaviors and high directive
behaviors with all of my followers. Which of my followers will benefit most from my use
of these behaviors?
A. D1
B. D2
C. D3
D. D4
Ans: A
Cognitive Domain: Application
Answer Location: Development Level
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
61. I tend to tell my staff what to do and how to do it while I encourage them and ask
them for input about the goals of our organization. Which of my followers will benefit
most from my use of these behaviors?
A. D1
B. D2
C. D3
D. D4
Ans: B
Cognitive Domain: Application
Northouse, Leadership 8e
62. I prefer to tell my staff what to do and rarely integrate them in the decision-making
process. Which of my followers will benefit most from my use of these behaviors?
A. D1
B. D2
C. D3
D. D4
Ans: A
Cognitive Domain: Application
Answer Location: Development Level
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
68. Situational leadership comprises both directive and supportive dimensions ______.
A. that are behaviorally similar to task and relationship behaviors in the behavioral
approach
B. that are applied in the same way to all followers
C. that are used separately depending on the followers’ needs
D. that are applied to followers who are not sure what their task needs are
Ans: A
Cognitive Domain: Analysis
Answer Location: How Does Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Analytical thinking
70. You communicate well with your followers by encouraging their work and helping
them plan out their daily tasks. Which leader behavioral style are you using?
A. delegating
B. directing
C. supporting
D. coaching
Ans: D
Cognitive Domain: Application
Answer Location: How Does Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
71. You communicate with your followers when necessary and provide direction if
followers ask for it but day-to-day control of the decisions and work are left to your
followers. You are using which leader behavioral style?
A. delegating
B. directing
C. supporting
D. coaching
Ans: A
Cognitive Domain: Comprehension
Answer Location: How Does Situational Approach Work?
Difficulty Level: Easy
AACSB Standard: Interpersonal relations and teamwork
74. Research by Zigarmi and Roberts (2017) suggested that followers feel positive
about their job when ______.
A. leaders treat all of their employees in the same way regardless of situation
B. followers perceive a match between their own needs and their leader’s behavior
C. followers are situated in groups where everyone has complementary personality
traits
D. leaders use mostly supportive behaviors with females and directive behaviors with
males
Ans: B
Cognitive Domain: Comprehension
Answer Location: Strengths
Difficulty Level: Moderate
AACSB Standard: Application of knowledge
76. In a study by Arvidsson and colleagues on situational leadership using air traffic
controllers as the subjects, researchers found the most often used leadership style was
______.
A. S1
B. S2
C. S3
D. S4
Ans: C
Cognitive Domain: Analysis
Answer Location: How Does Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Analytical thinking
77. In a study by Arvidsson and colleagues on situational leadership using air traffic
controllers as the subjects, researchers found the least often used leadership style was
______.
A. S1
B. S2
Northouse, Leadership 8e
78. Early versions of the SLII model, developmental levels of followers were referred to
as ______.
A. confidence or openness
B. readiness or maturity
C. social judgment or emotionality
D. skills or traits
Ans: B
Cognitive Domain: Comprehension
Answer Location: Description | Developmental Level
Difficulty Level: Easy
AACSB Standard: Application of knowledge
79. You area a regional manager, and your CEO suggests you use a coaching style
with your follower Julio, a junior employee. If you are using the situational leadership
approach, you should ______.
A. show Julio you believe in him by letting him make all decisions
B. back away from Julio and give him more time to develop on his own
C. encourage Julio and listen to his needs but still direct decisions on the goals
D. invite the CEO into the situation to conduct a coaching session with you and Julio
together
Ans: C
Cognitive Domain: Application
Answer Location: Leadership Styles
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
True/False
Northouse, Leadership 8e
2. D4 subordinates are not certain that they can do the job by themselves.
Ans: F
Cognitive Domain: Comprehension
Answer Location: Development Level
Difficulty Level: Easy
AACSB Standard: Application of knowledge
10. The situational approach contends that leadership involves both directive and
supportive behaviors.
Ans: T
Cognitive Domain: Comprehension
Answer Location: How Does Situational Approach Work?
Difficulty Level: Easy
AACSB Standard: Application of knowledge
Short Answer
2. According to the situational approach, what are the two factors about an employee
that a supervisor needs to consider when choosing appropriate leader behaviors?
Northouse, Leadership 8e
3. Gina supervises Ritesh by staying out of his way, fostering his confidence, and letting
Ritesh make the choices on how to accomplish goals. What leadership style is Gina
using?
Ans: Delegating style or low-directive/low-supportive style.
Cognitive Domain: Application
Answer Location: Leadership Style
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
4. You have just been appointed to lead a very active campus club on their goal to raise
US$10,000. You have inherited a four-person fundraising team that has been in place
for a year. If you want to apply the situational leadership approach, what should your
first and second actions be?
Ans: First I should assess each member of the team for his/her developmental level
(each member may be unique). Then, I should pick the appropriate leadership style to
match and to use with each team member.
Cognitive Domain: Application
Answer Location: How Does the Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork
Essay
2. What are the characteristics of the four levels of follower development in the SLII
model? How would you characterize the development level of the students in this class?
Give evidence to support your view.
Ans: Should touch on the specifics of the following when characterizing class: D1 = low
competence and high in commitment. D2 = some competence and low commitment. D3
= moderate to high competence and no commitment. D4 = high competence and high
commitment. Students should support their examples with specific description and
accurate application of the concepts.
Cognitive Domain: Application
Answer Location: Development Level
Difficulty Level: Moderate
AACSB Standard: Group and individual behaviors
3. A basic assumption of the SLII is that employees’ skills and motivation vary over time.
Do you agree? Can you think of any exceptions? Does the SLII fit all work situations
equally well?
Ans: One exception might be employees who do the same task day after day and
whose skills remain constant, like long-term factory workers. Motivation may or may not
vary in this scenario. The SLII might be hard to implement when a leader has many
subordinates. It may also be less useful than other leadership approaches in a small
office where employees have worked together for years and have routinized jobs. Since
the tasks and employees are the same, there's not much need to adapt one's
leadership style, as long as it's already effective.
Cognitive Domain: Application
Answer Location: Development Level
Difficulty Level: Hard
AACSB Standard: Group and individual behaviors
4. Not all leadership communication takes place in person. How would the following
media support or complicate each of the four leadership styles?
Telephone:
E-mail:
Twitter:
Written memos:
Ans: Should use specifics from the following styles to explain the interactions through
each form of media: directing style--high directive and low supportive style, coaching
Northouse, Leadership 8e
5. You have emerged as the leader of your business finance group project in class.
Your group has been working together for five weeks on the major part of the project,
the in-class group presentation. One group member has missed quite a few group
meetings lately and is minimally contributing to the ideas and final product for the in-
class presentation. This group member is a junior in finance with a minor in
communications and stated that she is an expert in PowerPoint and multimedia
presentations. Based on SLII, which leadership style should you exhibit?
Ans: Students could answer supporting or coaching depending upon how they interpret
the scenario. Directing and delegating are not acceptable answers. The group member
displays low commitment (missed meetings, minimal contribution) but at least some
competence is presumed because of her major in finance and minor in communications.
Some might interpret this as moderate to high competence and would select supporting
style; others might interpret this as “some” competence, thus coaching style is
appropriate. Students should describe the development level explicitly, using levels of
competence and commitment that match the appropriate style as they answer this
question.
Cognitive Domain: Application
Answer Location: How Does Situational Approach Work?
Difficulty Level: Moderate
AACSB Standard: Interpersonal relations and teamwork