Professional Documents
Culture Documents
Multiple Choice
8. Jasmine understands the complexities of all levels of her organization and successfully solves
problems that meet the organization’s mission. She is using which servant leader behavior?
a. Conceptualizing
b. Behaving ethically
c. Putting followers first
d. Empowering
Ans: A
Cognitive Domain: Application
Answer Location: Servant leader behaviors
Question Type: MC
9. Henry leads a group of 20 in a fast-paced telemarketing center. He stopped his own work to
console one of his followers who was struggling with a personal issue unrelated to his work. He
is using which servant leader behavior?
a. Helping followers grow and succeed
b. Emotional healing
c. Creating value for the community
d. Empowering
Ans: B
Cognitive Domain: Application
Answer Location: Servant leader behaviors
Question Type: MC
10. Kim leads a team of graduate students in food science who discover a new food ingredient
that tastes like salt but contains no artificial ingredients. Kim gives credit for the discovery to her
graduate students. She is displaying what servant leader behavior?
a. Foresight
b. Emotional healing
c. Putting followers first
d. Empowering
Ans: C
Cognitive Domain: Application
Answer Location: Servant leader behaviors
Question Type: MC
11. My math teacher not only helps me solve difficult equations, but she also wrote me a great
letter of recommendation for the college I want to attend that has a highly ranked math
department. She is using which servant leader behavior?
a. Helping followers grow and succeed
b. Emotional healing
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
c. Behaving ethically
d. Conceptualizing
Ans: A
Cognitive Domain: Application
Answer Location: Servant leader behaviors
Question Type: MC
12. My supervisor signed our company up for the annual “Day of Service” in our town. He
encouraged all of us to volunteer with him instead of working at our company that day. He is
using which servant leader behavior?
a. Conceptualizing
b. Creating value for the community
c. Behaving ethically
d. Emotional healing
Ans: B
Cognitive Domain: Application
Answer Location: Servant leader behaviors
Question Type: MC
13. I give my teaching assistants the freedom to set their own office hours and create grading
rubrics for the assignments they independently grade. I am using which servant leader behavior?
a. Persuasion
b. Creating value for the community
c. Behaving ethically
d. Empowering
Ans: D
Cognitive Domain: Application
Answer Location: Servant leader behaviors
Question Type: MC
14. Which leader behavior is the defining characteristic of Liden’s servant leadership model?
a. Behaving ethically
b. Emotional healing
c. Putting followers first
d. Empowering
Ans: C
Cognitive Domain: Comprehension
Answer Location: Servant leader behaviors
Question Type: MC
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
15. Leaders who do the right thing are applying which of Liden’s servant leader behaviors?
a. Empowering
b. Behaving ethically
c. Emotional healing
d. Putting followers first
Ans: B
Cognitive Domain: Comprehension
Answer Location: Servant leader behaviors
Question Type: MC
Question Type: MC
21. When leaders use good communication skills to understand and acknowledge followers’
viewpoints they are using which characteristic of a servant leader?
a. Healing
b. Listening
c. Persuasion
d. Conceptualization
Ans: B
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
22. My leader tries to appreciate what I am thinking and feeling in our interactions; he is using
which characteristic of a servant leader?
a. Empathy
b. Listening
c. Persuasion
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
d. Conceptualization
Ans: A
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
23. When my leader shows she cares about my personal well-being she is using which
characteristic of a servant leader?
a. Awareness
b. Listening
c. Healing
d. Conceptualization
Ans: C
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
24. I am attuned to my physical, social, and political environments and my impact on others. I
am using which characteristic of a servant leader?
a. Stewardship
b. Listening
c. Persuasion
d. Awareness
Ans: D
Cognitive Domain: Application
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
25. My leader gently but clearly convinces me to change. He is using which characteristic of a
servant leader?
a. Foresight
b. Awareness
c. Persuasion
d. Conceptualization
Ans: C
Cognitive Domain: Application
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
26. My leader is a real visionary and helps us solve organizational problems in creative ways.
She is using which characteristic of a servant leader?
a. Building community
b. Listening
c. Foresight
d. Conceptualization
Ans: D
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
27. My leader is great at predicting the future based on past experiences. He is using which
characteristic of a servant leader?
a. Empathy
b. Awareness
c. Persuasion
d. Foresight
Ans: D
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
28. My leader takes careful responsibility for managing the resources of our organization. This is
an example of which characteristic of a servant leader?
a. Stewardship
b. Commitment to the growth of people
c. Persuasion
d. Conceptualization
Ans: A
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
29. My leader helped me advance my career by giving me additional opportunities to learn and
expand my skills. He is using which characteristic of a servant leader?
a. Stewardship
b. Building community
c. Commitment to the growth of people
d. Awareness
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
Ans: C
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
30. Our team feels a sense of unity and relatedness that helps us identify with the greater value of
our organization because our leaders use of which characteristic of a servant leader?
a. Stewardship
b. Building community
c. Commitment to the growth of people
d. Awareness
Ans: B
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
31. The servant leader characteristic in which the leader has vision and solves problems in
creative ways is similar to the problem-solving competency in which leadership approach?
a. Behavioral
b. Skills
c. Transformational
d. Authentic
Ans: B
Cognitive Domain: Analysis
Answer Location: Ten Characteristics Servant Leader
Question Type: MC
36. Which characteristics of servant leadership are found in all models of servant leadership
described in the text?
a. Wisdom and humility
b. Wisdom and courage
c. Vision and courage
d. None are consistent across all models
Ans: D
Cognitive Domain: Application
Answer Location: Building a Theory about SL
Question Type: MC
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
37. The purpose of Liden et. al’s research on servant leadership was to
a. Discredit servant leadership as a theory
b. Clarify the altruistic nature of servant leadership
c. Provide a framework consistent with transformational leadership
d. Provide a framework for understanding servant leadership complexities
Ans: D
Cognitive Domain: Application
Answer Location: Model of Servant Leadership
Question Type: MC
38. The three main components of the servant leadership model are
a. Authenticity, antecedent conditions, motivation
b. Conceptualization, servant leader behaviors, performance outcomes
c. Idealized consideration, performance outcomes, servant leader behaviors
d. Servant leader behaviors, antecedent conditions, leadership outcomes
Ans: D
Cognitive Domain: Knowledge
Answer Location: Model of Servant Leadership
Question Type: MC
Question Type: MC
41. The clearinghouse and research center on servant leadership is now called
a. The Center for Applied Ethics
b. The Service and Leadership Center
c. The Greenleaf Center for Servant Leadership
d. The Center for Service and Ethical Behaviors
Ans: C
Cognitive Domain: Knowledge
Answer Location: Description
Question Type: MC
51. Which of the following is not a component of Spears's 10 characteristics of servant leaders?
a. Listening
b. Healing
c. Sympathy
d. Stewardship
Ans: C
Cognitive Domain: Knowledge
Answer Location: Ten Characteristics SL
Question Type: MC
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
52. Which of the following is true of antecedent conditions that have an impact on servant
leadership?
a. Dimensions of culture will influence leadership.
b. Leader attributes are much less important in this model.
c. Leaders need to conceptualize the situation or organization well.
d. Leaders need to put followers first.
Ans: A
Cognitive Domain: Comprehension
Answer Location: Antecedent Conditions
Question Type: MC
53. According to this leadership theory, leaders should be held accountable for failing to
anticipate future trends and problems in the organization.
a. Path-goal leadership
b. Servant leadership
c. Leader–member exchange
d. Transformational leadership
Ans: B
Cognitive Domain: Application
Answer Location: Ten Characteristics
Question Type: MC
54. Under what conditions does servant leadership fail to have a positive impact on followers?
a. When subordinates are unskilled or uneducated.
b. When the organization rewards coercive leader behavior.
c. When subordinates already exhibit a high level of organizational citizenship behavior.
d. When subordinates don't want guidance from the leader.
Ans: D
Cognitive Domain: Comprehension
Answer Location: Antecedent Conditions
Question Type: MC
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
55. The concept that servant leaders care about the personal well-being of their followers is best
expressed by which characteristic of servant leadership?
a. Healing
b. Stewardship
c. Persuasion
d. Awareness
Ans: A
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics
Question Type: MC
58. A factor that appears to influence the impact of servant leadership on outcomes such as
personal and organizational job performance is ______.
a. Leader attributes
b. Follower receptivity
c. Leader context and culture
d. Leader-follower timing
Ans: B
Cognitive Domain: Application
Answer Location: Antecedent conditions
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
Question Type: MC
62. Under servant leadership, followers may become servant leaders themselves. This is an
example of what?
a. Organizational performance
b. Leadership duplication
c. Follower performance and growth
d. Societal impact
Ans: C
Cognitive Domain: Comprehension
Answer Location: SL Behaviors
Question Type: MC
65. Ray was chosen by his boss to lead a team of coworkers during a companywide project. Ray
spent a lot of time getting to know each of his individual team members and fostering intergroup
relationships. Throughout the project, the people on Ray's team developed a deep sense of unity
and relatedness to one another. Which characteristic of servant leadership best describes Ray's
methods?
a. Conceptualization
b. Building community
c. Stewardship
d. Awareness
Ans: B
Cognitive Domain: Application
Answer Location: SL Behaviors
Question Type: MC
68. What makes servant leadership similar to the skills approach and styles approaches of
looking at leadership?
a. It focuses on leadership from the point of view of the leader.
b. It focuses on leadership from the point of view of the follower.
c. It emphasizes the importance of communication in leadership.
d. It accentuates the significance of the leader-follower relationship.
Ans: A
Cognitive Domain: Application
Answer Location: Application
Question Type: MC
70. Helping followers to grow and succeed and creating value for the community are both
behaviors of which type of leadership?
a. Transformational leadership
b. Servant leadership
c. Authentic leadership
d. Transactional leadership
Ans: B
Cognitive Domain: Comprehension
Answer Location: SL Behaviors
Question Type: MC
Multiple Selection
73. Which servant leadership behaviors in Liden’s model are also found in Spears’s 10
characteristics of servant leadership?
a. Ethical behavior; Awareness
b. Follower growth; Building community
c. Listening; Empowering
d. Conceptualizing; Healing
Ans: B, D
Cognitive Domain: Application
Answer Location: Servant Leader Behaviors
Question Type: MS
74. When leaders use servant leadership behaviors, the expected outcome on followers is
a. Greater self-actualization
b. Followers may themselves become servant leaders
c. Reduced need for leader interaction
d. Increased dependence on servant leaders
Ans: A, B
Cognitive Domain: Comprehension
Answer Location: Leadership Outcomes
Question Type: MS
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
76. Which researcher(s) have been involved with describing servant leadership?
a. Greenleaf and Spears
b. Kouzes and Posner
c. Bass and Avolio
d. Liden et al. and Spears
Ans: A, D
Cognitive Domain: Comprehension
Answer Location: Model of Servant Leadership
Question Type: MS
80. Which of the following leadership approaches is used extensively in leadership training
programs?
a. Trait
b. Skills
c. Authentic
d. Servant
Ans: B, D
Cognitive Domain: Application
Answer Location: Application
Question Type: MS
True/False
81. There are only two models in servant leadership, Spears’s and Liden’s.
a. True
b. False
Ans: False
Cognitive Domain: Comprehension
Answer Location: Building a Theory of SL
Question Type: TF
82. Leader courage and humility are two characteristics consistent across all models of servant
leadership.
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
a. True
b. False
Ans: False
Cognitive Domain: Comprehension
Answer Location: Building a Theory of SL
Question Type: TF
84. Servant leadership can be applied at all levels of management in all types of organizations.
a. True
b. False
Ans: True
Cognitive Domain: Knowledge
Answer Location: Application
Question Type: TF
85. Leaders can both serve and influence their followers at the same time.
a. True
b. False
Ans: True
Cognitive Domain: Knowledge
Answer Location: Description
Question Type: TF
Question Type: TF
87. Foresight and conceptualization are two characteristics of the first model of servant
leadership.
a. True
b. False
Ans: True
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics
Question Type: TF
88. There is a lack of agreement among researchers on what specific characteristics define
servant leadership.
a. True
b. False
Ans: True
Cognitive Domain: Comprehension
Answer Location: Ten Characteristics
Question Type: TF
91. Antecedent conditions refer to the societal trends that enable servant leadership to be
effective.
a. True
b. False
Ans: False
Cognitive Domain: Comprehension
Answer Location: Antecedent Conditions
Question Type: TF
92. Emotional healing is the central motivation behind the servant leadership process.
a. True
b. False
Ans: False
Cognitive Domain: Comprehension
Answer Location: SL Behavior
Question Type: TF
94. According to the Liden et al. (2008) model of servant leadership, behaving ethically and
empowering followers are servant leader behaviors that produce desirable leadership outcomes.
a. True
b. False
Ans: False
Cognitive Domain: Comprehension
Answer Location: Model of SL
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
Question Type: TF
95. Servant leadership can enhance group performance by clarifying goals and increasing team
potency.
a. True
b. False
Ans: True
Cognitive Domain: Comprehension
Answer Location: Model of SL
Question Type: TF
96. Servant leadership stresses the role of personal influence in the leadership process.
a. True
b. False
Ans: True
Cognitive Domain: Comprehension
Answer Location: Model of SL
Question Type: TF
97. Servant leadership is most effective when subordinates have an external locus of control.
a. True
b. False
Ans: False
Cognitive Domain: Comprehension
Answer Location: Antecedent Conditions
Question Type: TF
Essay
98. How does the power of servanthood compare with French and Raven's five bases of social
power?
Ans: Referent power: leaders are liked and adored by followers. Expert power: based on
followers' perceptions of the leader's competence. Legitimate power: having status or formal job
authority. Reward power: having the capacity to reward behavior. Coercive power: having the
capacity to penalize or punish others. Servant leadership is more about shared power.
Cognitive Domain: Analysis
Peter G. Northouse, Leadership: Theory and Practice, Seventh Edition: Instructor Resource
100. Why might some subordinates not want to work with servant leaders?
Ans: Servant leaders concern themselves with inequalities and injustices. Those at the top of the
organization will be brought down to the level of those who have less in order to even things out.
There is little incentive to achieve higher since everyone is viewed as equals
Cognitive Domain: Application
Answer Location: Follower Receptivity
Question Type: Essay