Chapter 9 Quiz

Student: ___________________________________________________________________________

1. In a team-based organization, a typical role for a leader is to _____.

A. be a facilitator for two or three teams
B. serve as a team leader for two or three teams
C. serve as a vice president of teams and teamwork
D. work mostly as an individual contributor and part-time as a leader

2. Which one of the following is least likely to be a leadership role in a team-based organization?
A. Building trust and inspiring teamwork.
B. Facilitating and supporting the decisions made by teams.
C. Inspiring the teams toward higher levels of performance.
D. Establishing quality standards for each team member.

3. A goal contained within a team mission statement should be _____.

A. incongruent with organizational objectives
B. congruent with organizational objectives
C. at a higher level than an organizational objective
D. at a lower level than an organizational objective

4. Edward is a team leader who recognizes that collaboration among members is essential to the success of his
team. He should therefore first attempt to develop what condition among team members?
A. A feeling of competitiveness
B. Clearly defined reporting relationships
C. Trust of each other
D. A little fear of each other

5. Groups with high emotional intelligence _____.

A. avoid competition with other groups
B. have individual members who prefer to work independently
C. work mostly on creative tasks
D. have a strong norm of teamwork
6. A leader can contribute to the group’s emotional intelligence by _____.
A. creating norms that establish mutual trust among members
B. preventing the group from developing an identity
C. suppressing emotional expression during meetings
D. training group members in specialized tasks

7. The teamwork tactic emphasize pride in being outstanding is based on the premise that _____.
A. every group has at least one standout performer
B. very few groups can be outstanding
C. most groups are especially good at some tasks
D. the leader should be an outstanding performer

8. A recommended tactic for developing teamwork is to explain to the team that it has _____.
A. to produce good results or be downsized
B. an urgent, constructive purpose
C. ample time to develop a purpose
D. failed so far

9. A recommended method of selecting team members is to _____.

A. choose people who have worked poorly individually
B. search for people who aspire to the executive suite
C. choose people without teamwork experience
D. emphasize self-selection when possible

10. The Leader-Member Exchange Model helps to explain teamwork development because _____.
A. members of the out-group work well together as a group of renegades
B. members of the in-group work smoothly together with the leader
C. members who perform good teamwork are granted favors by the leader
D. all exchanges between the leader and team members are geared toward teamwork
Chapter 9 Quiz Key

1. In a team-based organization, a typical role for a leader is to _____.

A. be a facilitator for two or three teams
B. serve as a team leader for two or three teams
C. serve as a vice president of teams and teamwork
D. work mostly as an individual contributor and part-time as a leader

2. Which one of the following is least likely to be a leadership role in a team-based organization?
A. Building trust and inspiring teamwork.
B. Facilitating and supporting the decisions made by teams.
C. Inspiring the teams toward higher levels of performance.
D. Establishing quality standards for each team member.

3. A goal contained within a team mission statement should be _____.

A. incongruent with organizational objectives
B. congruent with organizational objectives
C. at a higher level than an organizational objective
D. at a lower level than an organizational objective

4. Edward is a team leader who recognizes that collaboration among members is essential to the success of his
team. He should therefore first attempt to develop what condition among team members?
A. A feeling of competitiveness
B. Clearly defined reporting relationships
C. Trust of each other
D. A little fear of each other

5. Groups with high emotional intelligence _____.

A. avoid competition with other groups
B. have individual members who prefer to work independently
C. work mostly on creative tasks
D. have a strong norm of teamwork
6. A leader can contribute to the group’s emotional intelligence by _____.
A. creating norms that establish mutual trust among members
B. preventing the group from developing an identity
C. suppressing emotional expression during meetings
D. training group members in specialized tasks

7. The teamwork tactic emphasize pride in being outstanding is based on the premise that _____.
A. every group has at least one standout performer
B. very few groups can be outstanding
C. most groups are especially good at some tasks
D. the leader should be an outstanding performer

8. A recommended tactic for developing teamwork is to explain to the team that it has _____.
A. to produce good results or be downsized
B. an urgent, constructive purpose
C. ample time to develop a purpose
D. failed so far

9. A recommended method of selecting team members is to _____.

A. choose people who have worked poorly individually
B. search for people who aspire to the executive suite
C. choose people without teamwork experience
D. emphasize self-selection when possible

10. The Leader-Member Exchange Model helps to explain teamwork development because _____.
A. members of the out-group work well together as a group of renegades
B. members of the in-group work smoothly together with the leader
C. members who perform good teamwork are granted favors by the leader
D. all exchanges between the leader and team members are geared toward teamwork