You are on page 1of 6

PMP® & CAPM® EXAM CHEAT SHEET (PMBOK® Guide 6th Edition) projectprep.

org
WDK<͕WDW͕ĂŶĚWDĂƌĞƌĞŐŝƐƚĞƌĞĚŵĂƌŬƐŽĨƚŚĞWƌŽũĞĐƚDĂŶĂŐĞŵĞŶƚ/ŶƐƚŝƚƵƚĞ͕/ŶĐ͘

CHAPTER 1 – INTRODUCTION TO THE PMBOK® GUIDE CHAPTER 2 – THE ENVIRONMENT IN WHICH PROJECTS OPERATE

463.)'8&%7-'7 36+%2->%8-32%07869'896)7
4VSNIGX Ɓ 8IQTSVEV] IRHIEZSVXSGVIEXIEYRMUYI TVSHYGXSVWIVZMGI IKYTKVEHIMRZSMGIW]WXIQ  41ƅW 'SRXVSPW 41%HQMR
41ƅW6SPI 6IWSYVGIW
%YXLSVMX] &YHKIX 7XEJJ
3TIVEXMSRW Ɓ 6ITIEXEFPISRKSMRK TVSGIWW IKIRXIVMRZSMGIWIEGLHE] 
3VKERMG7MQTPI 0MXXPI2SRI 4EVX8MQI 0MXXPI2SRI 3[RIV 0MXXPI2SRI
4VSKVEQƁ %KVSYTSJVIPEXIH TVSNIGXWQEREKIHMREGSSVHMREXIH[E] [MPPEP[E]WLEZITVSNIGXW 
*YRGXMSREP 0MXXPI2SRI 4EVX8MQI 0MXXPI2SRI *YRG1KV 4EVX8MQI
4SVXJSPMS Ɓ %KVSYTSJTVSKVEQWTVSNIGXWSTIVEXMSRW[MXLGSQQSRKSEPW FYXQE]238 FIVIPEXIH  1YPXM(MZMWMSREP 0MXXPI2SRI 4EVX8MQI 0MXXPI2SRI *YRG1KV 4EVX8MQI
4VSNIGX1EREKIQIRXƁ %TTP]ORS[PIHKIWOMPPWERHXSSPWXSMRGVIEWIXLIGLERGISJTVSNIGXWYGGIWW 1EXVM\Ɓ7XVSRK 1SH,MKL *YPP8MQI 1SH,MKL 41 *YPP8MQI
4VSNIGX1EREKIV 41 Ɓ 0IEHWXLIXIEQVIWTSRWMFPIJSVEGLMIZMRKTVSNIGXSFNIGXMZIW 1EXVM\Ɓ;IEO 0S[ 4EVX8MQI 0S[ *YRG1KV 4EVX8MQI
41&3/o+YMHIƁ 7YFWIXSJ41ORS[PIHKIXLEXMWƈKIRIVEPP]VIGSKRM^IHƉERHƈKSSHTVEGXMGI 1EXVM\Ɓ&EPERGIH 0S[1SH 4EVX8MQI 0S[1SH 1M\IH 4EVX8MQI
4VSNIGX3VMIRXIH ,MKL *YPP8MQI ,MKL 41 *YPP8MQI
6)%7327*36463.)'8-2-8-%8-32 :MVXYEP 0S[1SH 1M\IH 0S[1SH 1M\IH 1M\IH
,]FVMH 1M\IH 1M\IH 1M\IH 1M\IH 1M\IH
1IIXPIKEPSVWSGMEPVIUYMVIQIRXW IKEHLIVMRKXSERI[PE[SRXLILERHPMRKSJXS\MGQEXIVMEP 413 ,MKL *YPP8MQI ,MKL 41 *YPP8MQI
7EXMWJ]WXEOILSPHIVRIIHW IKJMPQMRKEWIUYIPXSEJMPQXLEX[EWMRGVIHMFP]TSTYPEV
-QTPIQIRXSVGLERKIFYWMRIWWSVXIGLWXVEXIKMIW IKERI[QE]SVJYRHMRKETVSQMWIHVSEHTVSNIGX
'VIEXISVMQTVSZITVSHYGXWSVTVSGIWWIW IKYWMRK7M\7MKQEXSMQTVSZISYVSRPMRISVHIVTVSGIWW 463.)'8-2*09)2')7Ɓ 1%.36'%8)+36-)7
463')77+63947 )RXIVTVMWI)RZMVSRQIRXEP*EGXSVWƁ 'SRHMXMSRW I\XIVREPMRXIVREP 238YRHIVGSRXVSPSJXLIXIEQ
 )\EQTPIW I\XIVREP QEVOIXTPEGIGSRHMXMSRWPIKEPVIWXVMGXMSRWGYPXYVEPMRJPYIRGIWIXG
-RMXMEXMRKƁ (IJMRIERI[TVSNIGX SVTLEWIF]SFXEMRMRKEYXLSVM^EXMSRXSWXEVX  )\EQTPIW MRXIVREP SVKERM^EXMSREPWXVYGXYVISVKERM^EXMSREPGYPXYVIIQTPS]IIGETEFMPMX]IXG
4PERRMRKƁ )WXEFPMWLXLIWGSTI SJXLITVSNIGXERHHIJMRIXLIGSYVWISJEGXMSRVIUYMVIH 3VKERM^EXMSREP4VSGIWW%WWIXW Ɓ 4PERWTSPMGMIWERHORS[PIHKIFEWIWMRXIVREPXSXLISVKERM^EXMSR
)\IGYXMRK Ɓ 'SQTPIXIXLI[SVO HIJMRIHMRXLITVSNIGXQEREKIQIRXTPER  )\EQTPIWGSQTER]LMVMRKTSPMGMIWWGLIHYPIXIQTPEXIWJMRERGMEPHEXEFEWIW
1SRMXSVMRK
'SRXVSPPMRK Ɓ 8VEGOVIZMI[ERHVIKYPEXI XLITVSKVIWWSJXLITVSNIGX
'PSWMRK Ɓ *MREPM^IEPPEGXMZMXMIWXSJSVQEPP]GPSWIXLITVSNIGXSVTLEWI 463.)'81%2%+)1)283**-') 413 8=4)7
4VSGIWWKVSYTWSJXIRSZIVPET ERHEVIVEVIP]SRIXMQIIZIRXW
4VSNIGX1EREKIQIRX3JJMGI 413 Ɓ 7XERHEVHM^IWTVSNIGXƈKSZIVRERGIƉEGVSWWERSVKERM^EXMSR
463')778=4)7  7YTTSVXMRK Ɓ 4VSZMHIGSRWYPXMRKF]WYTTP]MRKXIQTPEXIWFIWXTVEGXMGIWERHGSEGLMRKXVEMRMRK
 'SRXVSPPMRKƁ 4VSZMHIWYTTSVXERHVIUYMVIGSQTPMERGIXSWXERHEVHW
4VSNIGX4VSGIWWIWƁ ,IPTQEREKIXLITVSNIGX IKIWXMQEXMRKGSWXWGVIEXMRKWGLIHYPIW 
 (MVIGXMZI Ɓ 8EOIGSRXVSPSJTVSNIGXWF]HMVIGXP]QEREKMRKXLIQ
4VSHYGX4VSGIWWIWƁ 'VIEXIXLITVSNIGXƅWTVSHYGX IKTSYVMRKGSRGVIXITEMRXMRK[EPPW 

463.)'84,%7)7
0-*)'='0)7
CHAPTER 3 – THE ROLE OF THE PROJECT MANAGER (PM)
4VSNIGX4LEWIƁ %GSPPIGXMSRSJVIPEXIHTVSNIGXEGXMZMXMIWXLEXVIWYPXWMRGSQTPIXIHHIPMZIVEFPIW
4VSNIGX4LEWI+EXIƁ %VIZMI[EXXLIIRHSJETLEWIFIJSVIQSZMRKSRXSXLIRI\X
4VSNIGX0MJIG]GPIƁ 8LIWIVMIWSJTLEWIWXLEXETVSNIGXKSIWXLVSYKL 463.)'81%2%+)6Ɓ ƈ74,)6)3*-2*09)2')Ɖ
 4VIHMGXMZI ƈ[EXIVJEPPƉ Ɓ 7GSTIGSWXERHWGLIHYPIMWHIXIVQMRIHIEVP]GLERKIWQEREKIHGPSWIP]
7TLIVISJ-RJPYIRGI Ɓ 8LIEVIEW[LIVIETVSNIGXQEREKIVLEWMQTEGXERHGEREJJIGXIZIRXW
 -XIVEXMZIƁ 7GSTIHIXIVQMRIHIEVP]XMQIERHGSWXQE]GLERKIMRGVIQIRXWEHHJYRGXMSREPMX]
 4VSNIGXƁ 0IEHWXLIXIEQXSEGLMIZITVSNIGXSFNIGXMZIWERHWXEOILSPHIVI\TIGXEXMSRW
 -RGVIQIRXEPƁ (IPMZIVEFPIWGVIEXIHXLVSYKLMXIVEXMSRWSRP]GSQTPIXIEJXIVJMREPMXIVEXMSR
 3VKERM^EXMSRƁ -RXIVEGXW[MXLSXLIV41WLIPTWEHHVIWWMWWYIWSJEPMKRQIRXTVMSVMXMIWVIWSYVGIW
 %HETXMZIƁ %KMPIMXIVEXMZISVMRGVIQIRXEPWGSTIETTVSZIHFIJSVIXLIWXEVXSJERMXIVEXMSR
 ,]FVMHƁ 'SQFMRIWTVIHMGXMZIERHEKMPIJM\IHVIUXƅW YWITVIHMGXMZIIZSPZMRKVIUX WYWIEKMPI  -RHYWXV]Ɓ 7XE]WGYVVIRX[MXLMRHYWXV]XVIRHWMHIRXMJMIW[LIVIXSETTP]XLIQSRGYVVIRXTVSNIGXW
 4VSJIWWMSREP(MWGMTPMRIƁ 7LEVIWORS[PIHKI[MXLSXLIVWMRXLITVSJIWWMSRGSRXMRYIWIHYGEXMSR
463.)'88%-036-2+
41-8%0)2886-%2+0)o 7/-0072))()(
%WIEGLTVSNIGXMWYRMUYIRSXEPPMRTYXWSYXTYXWXSSPWERHXIGLRMUYIW[MPPFIVIUYMVIH
8LIXEMPSVMRKTVSGIWWMRZSPZIWWIPIGXMRKXLSWIXLMRKW[LMGLEVIETTVSTVMEXIJSVEKMZIRTVSNIGX 8IGLRMGEP4VSNIGX1EREKIQIRXƁ 7OMPPWXSWYGGIWWJYPP]QEREKITVSNIGXWTVSKVEQWERHTSVXJSPMSW
0IEHIVWLMT Ɓ 7OMPPWXSHMVIGXERHQSXMZEXIEXIEQXSEGLMIZIFYWMRIWWKSEPW
463.)'8-2*361%8-32 7XVEXIKMG
&YWMRIWW1EREKIQIRX Ɓ 7OMPPWMRWXVEXIK]ERHI\TIVXMWIMRXLIMVMRHYWXV]SVKERM^EXMSR
;SVO4IVJSVQERGI(EXE Ɓ 8LIVE[SFWIVZEXMSRWERHQIEWYVIQIRXWKIRIVEXIHHYVMRKEGXMZMXMIW 0)%()67,-4:71%2%+)1)28
 )\EQTPIWWXEVXERHJMRMWLHEXIWSJWGLIHYPIEGXMZMXMIWEGXYEPGSWXWEGXYEPHYVEXMSRWIXG
;SVO4IVJSVQERGI-RJSVQEXMSR Ɓ 8LITIVJSVQERGIHEXEGSPPIGXIHEREP]^IHERHMRXIKVEXIH 1EREKIQIRXƁ (MVIGXMRKWSQISRIXSKIX[SVOHSRIYWMRKXLIMVTSWMXMSRSJTS[IV
 )\EQTPIWWXEXYWSJHIPMZIVEFPIWERHJSVIGEWXIHIWXMQEXIWXSGSQTPIXI  *SGYWIWSRW]WXIQWVIPMIWSRTS[IVGSRXVSPLEWRIEVXIVQKSEPWWXVMZIWXSƈHSXLMRKWVMKLXƉ
;SVO4IVJSVQERGI6ITSVXW Ɓ 8LITL]WMGEPSVIPIGXVSRMGVITVIWIRXEXMSRSJ[SVOTIVJSVQERGIMRJS 0IEHIVWLMT Ɓ +YMHMRKERHMRJPYIRGMRKSXLIVWXSEGGSQTPMWLWSQIXLMRK
 )\EQTPIWWXEXYWVITSVXWQIQSWERHHEWLFSEVHW  *SGYWIWSRVIPEXMSRWLMTWMRWTMVIWXVYWXLEWEPSRKXIVQZMWMSRWXVMZIWXSƈHSXLIVMKLXXLMRKWƉ
CHAPTER 4 – PROJECT INTEGRATION MANAGEMENT ƈ'300)'86)59-6)1)287ƉƁ /)=83307
&VEMRWXSVQMRK HEXEKEXLIVMRK Ɓ 9WIHXSKIRIVEPQYPXMTPIMHIEWEFSYXVIUYMVIQIRXW
/)='32')487 -RXIVZMI[W HEXEKEXLIVMRK Ɓ %JSVQEPSVMRJSVQEPETTVSEGLXSKEXLIVMRJSVQEXMSRJVSQWXEOILSPHIVW
-RXIKVEXMSR1EREKIQIRXƁ ,IPTWXSGSQFMRIERHYRMJ]SXLIVTVSNIGXQEREKIQIRXTVSGIWWIW *SGYW+VSYTW HEXEKEXLIVMRK Ɓ &VMRKWXSKIXLIVWXEOILSPHIVWERH71)WXSPIEVREFSYXXLIMVRIIHW
4VSNIGX'LEVXIVƁ %YXLSVM^IWXLITVSNIGXTVSZMHIWXLI41[MXLEYXLSVMX]XSYWIVIWSYVGIW 7YVZI]W HEXEKEXLIVMRK Ɓ ;VMXXIRUYIWXMSRWXSKEXLIVMRJSVQEXMSRJVSQQER]VIWTSRHIRXW
4VSNIGX1EREKIQIRX4PERƁ 3YXPMRIWLS[ETVSNIGX[MPPKIXHSRIMRXIKVEXIWZEVMSYWTPERW &IRGLQEVOMRK HEXEKEXLIVMRK Ɓ 'SQTEVMRKXSSXLIVSVKERM^EXMSRWXSJMRH[E]WXSMQTVSZI
(SGYQIRX%REP]WMW HEXEEREP]WMW Ɓ 6IZMI[MRKHSGWXSMHIRXMJ]MRJSVQEXMSRVIPIZERXXSVIUYMVIQIRXW
463')77)7 :SXMRK HIGMWMSRQEOMRK Ɓ :SXMRKSRVIUYMVIQIRXWSYXGSQIGSYPHFIYRERMQMX]QENSVMX]TPYVEPMX]
1YPXM'VMXIVME(IGMWMSR%REP]WMW HIGMWMSRQEOMRK Ɓ 9WMRKEQEXVM\XSIZEPYEXIWGSVIVIUYMVIQIRXW
(IZIPST4VSNIGX'LEVXIV -  %YXLSVM^MRKXLITVSNIGXTVSZMHMRKXLI41[MXLEYXLSVMX] %JJMRMX](MEKVEQW HEXEVITVIWIRXEXMSR Ɓ 'PEWWMJ]MRKQER]VIUYMVIQIRXWMRXSKVSYTWJSVEREP]WMW
(IZIPST4VSNIGX1KQX4PER 4  -RXIKVEXMRKWYFWMHMEV]TPERWMRXSEGSQTVILIRWMZITVSNIGXTPER 1MRH1ETTMRK HEXEVITVIWIRXEXMSR Ɓ 'SRWSPMHEXMRKIZEPYEXMRKMHIEWJVSQFVEMRWXSVQMRKWIWWMSRW
(MVIGX
1EREKI4VSNIGX;SVO )  4IVJSVQMRKTVSNIGX[SVOMQTPIQIRXMRKETTVSZIHGLERKIW 2SQMREP+VSYT8IGLRMUYI MRXIVTIVWSREPWOMPPW Ɓ 1M\SJFVEMRWXSVQMRKZSXMRKFIWXMHIEWKSJSV[EVH
1EREKI4VSNIGX/RS[PIHKI )  9WMRKERHGVIEXMRKORS[PIHKIXSWYTTSVXXLITVSNIGXSVKERM^EXMSR 3FWIVZEXMSRW'SRZIVWEXMSRW MRXIVTIVWSREPWOMPPW Ɓ :MI[MRKTISTPIMRXLIMVIRZMVSRQIRXXSKIXMHIEW
1SRMXSVERH'SRXVSP4VSNIGX;SVO 1 Ɓ 6IZMI[MRKVITSVXMRKTVSNIGXTVSKVIWWEKEMRWXSFNIGXMZIW *EGMPMXEXMSR MRXIVTIVWSREPWOMPPW Ɓ *SGYWIH[SVOWLSTW[MXLOI]WXEOILSPHIVW IKYWIHMR.%( 
4IVJSVQ-RXIKVEXIH'LERKI'SRXVSP 1 Ɓ 6IZMI[MRKGLERKIVIUYIWXWGSQQYRMGEXMRKHIGMWMSRW 'SRXI\X(MEKVEQWƁ %RMPPYWXVEXMSRSJWGSTIWLS[MRKEW]WXIQERHLS[TISTPIMRXIVEGX[MXLMX
'PSWI4VSNIGXSV4LEWI '  *SVQEPP]GSQTPIXMRKXLITVSNIGXSVETLEWISJXLITVSNIGX 4VSXSX]TIWƁ 9WIHXSKEXLIVIEVP]JIIHFEGOSRTVSHYGXVIUYMVIQIRXWF]WLEVMRKE[SVOMRKZIVWMSR
',%2+)1%2+)1)28 ƈ'300)'86)59-6)1)287ƉƁ /)=3984987
-RXIKVEXIH'LERKI'SRXVSPƁ 1EREKMRKGLERKIW[MXLMRXLIGSRXI\XSJXLISZIVEPPTVSNIGXTPERW 6IUYMVIQIRXW8VEGIEFMPMX]1EXVM\Ɓ 0MROWVIUYMVIQIRXWXSXLIHIPMZIVEFPIWXLEXWEXMWJ]XLIQ
 -XGERFIGSRHYGXIHEXER]XMQIERHVIUYIWXIHF]ER]WXEOILSPHIV 41LEWYPXMQEXIVIWTSRWMFMPMX] 6IUYMVIQIRXW(SGYQIRXEXMSRƁ (IWGVMFIVIUYMVIQIRXW[LMGLWLSYPHFI[VMXXIRGPIEVXVEGIEFPI
 -XWLSYPHFI[VMXXIRERHMRGPYHIIWXMQEXIHMQTEGXWXSGSWXERHWGLIHYPI  &YWMRIWW6IUYMVIQIRXWƁ %HHVIWWXLIRIIHWSJXLISZIVEPPSVKERM^EXMSR
 &IJSVIFEWIPMRIWEVIWIXGLERKIWHS238RIIHXSYRHIVKSJSVQEPGLERKIGSRXVSP  7XEOILSPHIV6IUYMVIQIRXWƁ %HHVIWWXLIRIIHWSJWXEOILSPHIVW XLSWIEJJIGXIHF]XLITVSNIGX 
 4VSNIGX6IUYMVIQIRXWƁ %HHVIWWXLMRKWXLITVSNIGXQYWXQIIX IKQMPIWXSRIHEXIW 
'LERKI'SRXVSPƁ 1EREKMRKGLERKIWXSHSGYQIRXWHIPMZIVEFPIWSVFEWIPMRIWSJXLITVSNIGX
 8VERWMXMSR6IUYMVIQIRXWƁ %HHVIWWXIQTSVEV]GETEFMPMXMIW IKMRMXMEPXVEMRMRKYTSRƈLERHSJJƉ 
'SRJMKYVEXMSR'SRXVSPƁ 1EREKMRKGLERKIWXSXLITL]WMGEPGLEVEGXIVMWXMGWSJETVSHYGX
 5YEPMX]6IUYMVIQIRXWƁ %HHVIWWUYEPMX]I\TIGXEXMSRW IKXLIYWISJXIWXWERHGIVXMJMGEXMSRW 
'LERKI'SRXVSP&SEVH ''& Ɓ *SVQEPKVSYTXLEXVIZMI[WGLERKIWERHGSQQYRMGEXIWHIGMWMSRW
 7SPYXMSR6IUYMVIQIRXWƁ %HHVIWWTVSNIGXSVWIVZMGIJYRGXMSREPMX]
ƈ():)034463.)'8',%68)6ƉƁ /)=-24987 *YRGXMSREPƁ FILEZMSVWSJETVSHYGX IKTVSGIWWERSVHIV 
2SR*YRGXMSREPƁ GSRHMXMSRWXLEXWYTTSVXXLSWIFILEZMSVW IKWIGYVMX]TIVJSVQERGI
%KVIIQIRXWƁ (IJMRIWMRMXMEPTVSNIGXMRXIRXMSRWGSYPHFIEGSRXVEGXZIVFEPEKVIIQIRXIQEMPIXG
&YWMRIWW(SGYQIRXWƁ ,IPTWYWYRHIVWXERHLS[XLITVSNIGX[MPPWYTTSVXFYWMRIWWKSEPWSFNIGXMZIW 7'34)&%7)0-2)Ɓ '31432)287
 &YWMRIWW'EWIƁ -RGPYHIWENYWXMJMGEXMSRJSVXLITVSNIGX GSWXFIRIJMXEREP]WMW 
4VSNIGX7GSTI7XEXIQIRXƁ (IWGVMTXMSR SJTVSNIGXWGSTIHIPMZIVEFPIWEWWYQTXMSRWGSRWXVEMRXW
 &IRIJMXW1EREKIQIRX4PERƁ 3YXPMRIWLS[FIRIJMXWJVSQXLITVSNIGX[MPPFIGETXYVIHWYWXEMRIH
;&7Ɓ (IGSQTSWMXMSR SJXLIXSXEPWGSTISJ[SVOXSFIGEVVMIHSYXF]XLITVSNIGXXIEQ
;SVO4EGOEKIƁ 8LIPS[IWXPIZIPSJXLI;&7MRGPYHIWEYRMUYI-(MWTEVXSJEGSRXVSPEGGSYRX
4PERRMRK4EGOEKIƁ %FSZIXLI[SVOTEGOEKIMRE;&7FYXFIPS[EGSRXVSPEGGSYRX MIFIX[IIR 
CHAPTER 5 – PROJECT SCOPE MANAGEMENT
;&7(MGXMSREV]Ɓ (IXEMPIHMRJSVQEXMSR EFSYX;&7GSQTSRIRXW

/)='32')487
CHAPTER 6 – PROJECT SCHEDULE MANAGEMENT
7GSTI1EREKIQIRXƁ )RWYVMRKXLITVSNIGXEGGSYRXWJSVEPPVIUYMVIH[SVO RSXLMRKQSVI 
 3REKMPITVSNIGXWWGSTIIZSPZIWSZIVXMQIXLITVSNIGXXIEQYWIWTVSXSX]TIWXSVIJMRIVIUYMVIQIRXW
463')77)7
463')77)7
4PER7GLIHYPI1KQX 4  (SGYQIRXMRKLS[XLIWGLIHYPI[MPPFIHIZIPSTIHERHGSRXVSPPIH
4PER7GSTI1KQX 4  (SGYQIRXMRKLS[WGSTI[MPPFIHIJMRIHERHGSRXVSPPIH (IJMRI%GXMZMXMIW 4  -HIRXMJ]MRKXLIWXITWVIUYMVIHXSTVSHYGITVSNIGXHIPMZIVEFPIW
'SPPIGX6IUYMVIQIRXW 4  (SGYQIRXMRKWXEOILSPHIVWRIIHW 7IUYIRGI%GXMZMXMIW 4  -HIRXMJ]MRKVIPEXMSRWLMTW SVSVHIV SJTVSNIGXEGXMZMXMIW
(IJMRI7GSTI 4  (IZIPSTMRKEHIXEMPIHTVSNIGXERHTVSHYGXHIWGVMTXMSR )WXMQEXI%GXMZMX](YVEXMSRW 4  %TTVS\MQEXMRKXLIRYQFIVSJ[SVOTIVMSHWXSGSQTPIXIEGXMZMXMIW
'VIEXI;&7 4  (IGSQTSWMRKTVSNIGX[SVOMRXSWQEPPIVGSQTSRIRXW (IZIPST7GLIHYPI 4  %REP]^MRKEGXMZMXMIWWIUYIRGIWERHIWXMQEXIWXSGVIEXIXLIWGLIHYPI
:EPMHEXI7GSTI 1  *SVQEPM^MRKEGGITXERGISJGSQTPIXIHHIPMZIVEFPIW 'SRXVSP7GLIHYPI 1  1SRMXSVMRKEGXMZMX]TVSKVIWWQEREKMRKGLERKIWXSXLIWGLIHYPIFEWIPMRI
'SRXVSP7GSTI 1  1SRMXSVMRKTVSNIGXWGSTIERHQEREKMRKGLERKIWXSXLIWGSTIFEWIPMRI
ƈ()*-2)%'8-:-8-)7ƉƁ /)=3984987
463.)'8()'31437-8-32
%GXMZMX]0MWXƁ %PMWXSJEGXMZMXMIW[MXLMHIRXMJMIVWERHWGSTIMREKMPIXLMWMWYTHEXIHTIVMSHMGEPP]
4VSNIGX %GXMZMX]%XXVMFYXIWƁ 1SVIMRJSEFSYXEGXMZMXMIW IKMHIRXMJMIVWTVIHIGIWWSVWPIEHWPEKWIXG 
1MPIWXSRI0MWXƁ %PMWXSJQENSVTSMRXWMRXLITVSNIGXMRHMGEXIW[LIXLIVXLI]EVIQERHEXSV]STXMSREP
(IPMZIVEFPI ƈ7)59)2')%'8-:-8-)7ƉƁ /)='32')487
;SVO4EGOEKI 'L 7IUYIRGI%GXMZMXMIWƁ (SGYQIRXMRKEGXMZMX]VIPEXMSRWLMTW 2SXIZIV]XLMRKGERFIEXXLIWEQIXMQI
 4VIHIGIWWSVƁ %XEWOXLEXGSQIWFIJSVI ERSXLIV
%GXMZMX] 'L  7YGGIWWSVƁ %XEWOXLEXGSQIWEJXIV ERSXLIV
ƈ7)59)2')%'8-:-8-)7ƉƁ /)=83307 ƈ()8)61-2)&9(+)8ƉƁ /)=83307
(ITIRHIRG](IXIVQMREXMSR
-RXIKVEXMSR 'SWX%KKVIKEXMSR Ɓ %HHMRKIWXMQEXIWJSV[SVOTEGOEKIWXLIRGSRXVSPEGGSYRXWERHXLIRXLITVSNIGX
 1ERHEXSV](ITIRHIRGMIWƁ 0IKEPP]VIUYMVIHSVMRLIVIRXMRXLIREXYVISJXLI[SVO (EXE%REP]WMWƁ 'ERMRGPYHIYWMRKƈVIWIVZIEREP]WMWƉ MIEHHMRKJYRHWJSVYRI\TIGXIHIZIRXW 
 (MWGVIXMSREV](ITIRHIRGMIWƁ &EWIHSRORS[PIHKISJFIWXTVEGXMGIW ,MWXSVMGEP-RJSVQEXMSR6IZMI[Ɓ 6IZMI[MRKLMWXSVMGEPMRJSVQEXMSRXSLIPTIWXMQEXIXSXEPTVSNIGXGSWX
 )\XIVREP(ITIRHIRGMIWƁ 3YXWMHIXLITVSNIGXXIEQƅWGSRXVSP *YRHMRK0MQMX6IGSRGMPMEXMSRƁ (IXIVQMRMRKMJJYRHMRK[MPPFIEZEMPEFPI[LIRI\TIRWIWQYWXFITEMH
 -RXIVREP(ITIRHIRGMIWƁ -RWMHIXLITVSNIGXXIEQƅWGSRXVSP *MRERGMRKƁ %GUYMVMRKJYRHWJSVXLITVSNIGX[LMGLQE]GSQIJVSQI\XIVREPWSYVGIW
4VIGIHIRGI(MEKVEQQMRK1IXLSH 4(1
 *MRMWLXS7XEVX *7 Ɓ %TVIHIGIWWSVQYWXJMRMWLFIJSVIEWYGGIWWSVGERWXEVX ƈ'328630'3787ƉƁ (%8%%2%0=7-7
 *MRMWLXS*MRMWL ** Ɓ %TVIHIGIWWSVQYWXJMRMWLFIJSVIEWYGGIWWSVGERJMRMWL
 7XEVXXS7XEVX 77 Ɓ %TVIHIGIWWSVQYWXWXEVXFIJSVIEWYGGIWWSVGERWXEVX )EVRIH:EPYI%REP]WMW ):%
 7XEVXXS*MRMWL 7* Ɓ %TVIHIGIWWSVQYWXWXEVXFIJSVIEWYGGIWWSVGERJMRMWL  4PERRIH:EPYI 4: Ɓ 8LIEYXLSVM^IHFYHKIXEWWMKRIHXSEREGXMZMX]RSXMRGPYHMRKVIWIVZI
0IEHW
0EKW  )EVRIH:EPYI ): Ɓ 8LIFYHKIXEWWSGMEXIH[MXLXLI[SVOXLEXLEWFIIRGSQTPIXIH ƈIEVRIHƉ 
 0IEHƁ 8LIEQSYRXSJXMQIXLEXEWYGGIWWSVEGXMZMX]GERFIEHZERGIH WXEVXIEVP]   %GXYEP'SWX %' Ɓ 8LIXSXEPGSWXMRGYVVIHXSEGGSQTPMWLXLI[SVOXLEX):QIEWYVIH
 0EKƁ 8LIEQSYRXSJXMQIEWYGGIWWSVEGXMZMX][MPPFIHIPE]IH :EVMERGI%REP]WMW
 7GLIHYPI:EVMERGI 7:  7:!): 4: 8LIEQSYRX]SYEVIELIEHSVFILMRHWGLIHYPI
ƈ():)0347',)(90)ƉƁ /)=83307
 'SWX:EVMERGI ': ':!):Ɓ %' 8LIEQSYRX]SYEVIYRHIVSVSZIVFYHKIX
7GLIHYPI2IX[SVO%REP]WMWƁ -HIRXMJ]MRKIEVP]ERHPEXIWXEVXJMRMWLHEXIW  7GLIHYPI4IVJ-RHI\ 74- 74-!):4: =SYVWGLIHYPIIJJMGMIRG]VEXMS
'VMXMGEP4EXL1IXLSHƁ )WXMQEXMRKQMRMQYQTVSNIGXHYVEXMSRERHEQSYRXSJWGLIHYPMRKJPI\MFMPMX]  'SWX4IVJ-RHI\ '4- '4-!):%' =SYVGSWXIJJMGMIRG]VEXMS
6IWSYVGI3TXMQM^EXMSRƁ %HNYWXMRKEGXMZMXMIWWSVIWSYVGIWEVIETTVSTVMEXIP]EPPSGEXIH 8VIRH%REP]WMW
7GLIHYPI'SQTVIWWMSRƁ 7LSVXIRMRKWGLIHYPI[MXLSYXVIHYGMRKWGSTI  &YHKIXEX'SQTPIXMSR &%' Ɓ 8LIXSXEPTPERRIHZEPYI 4: JSVXLITVSNIGX
%KMPI6IPIEWI4PERRMRKƁ %XMQIPMRISJXLIVIPIEWIWGLIHYPIFEWIHSRXLITVSHYGXVSEHQETZMWMSR  )WXMQEXIXS'SQTPIXMSR )8' Ɓ 8LIJSVIGEWXIHEQSYRXRIIHIHXSJMRMWLVIQEMRMRKTVSNIGX[SVO
 )WXMQEXIEX'SQTPIXMSR )%' Ɓ 8LIJSVIGEWXIHEQSYRXWTIRXSRXLIIRXMVITVSNIGX
ƈ():)0347',)(90)ƉƁ /)=3984987 )%'!%')8'Ə)%'!%' &%'Ɓ): Ə)%'!&%''4-Ə)%'!%'? &%'Ɓ):  '4-\74- A
7GLIHYPI&EWIPMRI %TTVSZIHZIVWMSRSJXLIWGLIHYPIYRHIVGLERKIGSRXVSPGSQTEVIHXSEGXYEPW 8S'SQTPIXI4IVJSVQERGI-RHI\ 8'4-
4VSNIGX7GLIHYPI -RGPYHIWPMROIHEGXMZMXMIW[MXLTPERRIHHEXIWHYVEXMSRWQMPIWXSRIWVIWSYVGIW  8LIGSWXTIVJSVQERGI '4- RIIHIHXSQIIX]SYVKSEP
7GLIHYPI(EXEƁ 7YTTSVXMRKHIXEMPJSVXLIWGLIHYPI IKEPXIVREXMZIWGLIHYPIGEWLJPS[TVSNIGXMSRW   'SRWMHIVWXLIGSWXXSJMRMWLXLISYXWXERHMRK[SVOERH]SYVVIQEMRMRKFYHKIX
4VSNIGX'EPIRHEVW -HIRXMJMIWXLITVSNIGXƅW[SVOMRKHE]WERHWLMJXW
ƈ)78-1%8)%'8-:-8=(96%8-327ƉƁ )78-1%8-2+8)',2-59)7 CHAPTER 8 – PROJECT QUALITY MANAGEMENT
&SXXSQ9T)WXMQEXMRKƁ %KKVIKEXMRKIWXMQEXIWSJPS[IVPIZIPGSQTSRIRXWSJXLI;&7
%REPSKSYW)WXMQEXMRKƁ 9WMRKLMWXSVMGEPHEXEJVSQEWMQMPEVTVSNIGXSVEGXMZMX]
463')77)7
4EVEQIXVMG)WXMQEXMRKƁ 9WMRKEREPKSVMXLQFYMPXSRLMWXSVMGEPHEXEXSKIRIVEXIERIWXMQEXI
8LVII4SMRX)WXMQEXMRKƁ %ZIVEKMRKSTXMQMWXMGTIWWMQMWXMGERHQSWXPMOIP]IWXMQEXIW 4PER5YEPMX]1KQX 4  -HIRXMJ]MRKUYEPMX]VIUYMVIQIRXWERHHSGYQIRXMRKLS[XSGSQTP][MXLXLIQ
1EREKI5YEPMX] )  'SRZIVXMRKXLIUYEPMX]QKQXTPERMRXSEGXMSREFPIUYEPMX]EGXMZMXMIW
ƈ)78-1%8)%'8-:-8=(96%8-327ƉƁ /)=3984987
'SRXVSP5YEPMX] 1  1SRMXSVMRKSYXGSQIWSJUYEPMX]EGXMZMXMIWXSIZEPYEXITIVJSVQERGI
(YVEXMSR)WXMQEXIWƁ )WXMQEXIHRYQFIVSJXMQITIVMSHWXSGSQTPIXIXLI[SVO
&EWMWSJ)WXMQEXIWƁ (IXEMPWWYTTSVXMRKXLIHYVEXMSRIWXMQEXIW IKQIXLSHEWWYQTXMSRWIXG 86)2(7-259%0-8=1%2%+)1)28
'YWXSQIV7EXMWJEGXMSRƁ 1IIXMRKVIUYMVIQIRXWERHJMXRIWWJSVYWI WEXMWJMIWXLIVIEPRIIH 
CHAPTER 7 – PROJECT COST MANAGEMENT 'SRXMRYEP-QTVSZIQIRXƁ 9WMRKXLI4('% TPERHSGLIGOEGX G]GPIXSMQTVSZISYVTVSGIWWIW
1EREKIQIRX6IWTSRWMFMPMX]Ɓ 1EREKIQIRXMWVIWTSRWMFPIJSVTVSZMHMRKXLIRIGIWWEV]VIWSYVGIW
1YXYEPP]&IRIJMGMEP4EVXRIVWLMTW[MXL7YTTPMIVWƁ &YMPHPSRKXIVQVIPEXMSRWLMTW[MXLWYTTPMIVW
463')77)7
'3783*59%0-8=Ɓ ƈ59%0-8=40%22-2+Ɖ
4PER'SWX1KQX 4  (SGYQIRXMRKLS[XSIWXMQEXIERHGSRXVSPGSWXW
)WXMQEXI'SWXW 4  'EPGYPEXMRKXLIJMRERGIWRIIHIHXSGSQTPIXITVSNIGXEGXMZMXMIW 'SWXSJ5YEPMX]Ɓ )JJSVXWXSIRWYVIKSSHUYEPMX]ERHEHHVIWWGEWIWSJTSSVUYEPMX]
(IXIVQMRI&YHKIX 4  7YQQMRKXLIGSWXWSJMRHMZMHYEPEGXMZMXMIWXSKIRIVEXIXLIGSWXFEWIPMRI 'SWXSJ'SRJSVQERGIƁ 1SRI]WTIRHXSEZSMHJEMPYVIWHYVMRKXLITVSNIGX
'SRXVSP'SWXW 1  1SRMXSVMRKTVSNIGXGSWXWERHQEREKMRKGLERKIWXSXLIGSWXFEWIPMRI  4VIZIRXMSR Ɓ (IWMKRERHFYMPHUYEPMX]TVSHYGXW IKXVEMRMRKIUYMTQIRXERHTVSGIWWHSGYQIRXW 
 %TTVEMWEP Ɓ %WWIWWUYEPMX] IKMRWTIGXMSRERHXIWXMRK 
ƈ)78-1%8)'3787ƉƁ /)=3984987 'SWXSJ2SR'SRJSVQERGIƁ 1SRI]WTIRXXSJM\JEMPYVIW
 -RXIVREP*EMPYVIƁ )VVSVWJSYRHF]XLITVSNIGXXIEQ IKVI[SVOERHWGVET 
'SWX)WXMQEXIWƁ 4VSFEFPIGSWXWVIUYMVIHXSGSQTPIXITVSNIGX[SVO PEFSVQEXIVMEPWIXG
 )\XIVREP*EMPYVI Ɓ )VVSVWJSYRHF]XLIGYWXSQIV IK[EVVERXMIWVIGEPPWERHPSWXFYWMRIWW 
&EWMWSJ)WXMQEXIWƁ (IXEMPWWYTTSVXMRKXLIGSWXIWXMQEXIW IKQIXLSHEWWYQTXMSRWIXG

ƈ()8)61-2)&9(+)8ƉƁ /)=3984987 ƈ40%259%0-8=1%2%+)1)28ƉƁ /)=3984987

'SWX&EWIPMRIƁ 8LIETTVSZIHFYHKIXI\GPYHIWQEREKIQIRXVIWIVZIWGSQTEVIHXSXLIEGXYEPW 5YEPMX]1EREKIQIRX4PERƁ (IWGVMFIWLS[ERSVKERM^EXMSRƅWUYEPMX]TSPMGMIW[MPPFIMQTPIQIRXIH


4VSNIGX*YRHMRK6IUYMVIQIRXWƁ 3YXPMRIW[LIRGSWXWQYWXFITEMH EWJYRHMRKQE]FIMRGVIQIRXEP  5YEPMX]1IXVMGWƁ (IWGVMTXMSRSJETVSNIGXSVTVSHYGXEXXVMFYXIERHLS[XSQIEWYVIMX
%7)0)'8-323*59%0-8=1%2%+)1)2883307 ƈ%'59-6)6)7396')7ƉƁ /)=83307
(EXE6ITVIWIRXEXMSR 4VI%WWMKRQIRXƁ ;LIRTL]WMGEPVIWSYVGIWSVXIEQQIQFIVWEVIWIPIGXIHMREHZERGI
 %JJMRMX](MEKVEQƁ %QMRHQETTMRKXIGLRMUYIYWIHXSSVKERM^IGEYWIWSJHIJIGXWMRXSGEXIKSVMIW :MVXYEP8IEQWƁ 8IEQW[MXLPMXXPISVRSJEGIXSJEGIMRXIVEGXMSR
 'EYWIERH)JJIGX(MEKVEQƁ ,IPTWXSSVKERM^IERHHMWTPE]XLISVMKMRWSJEUYEPMX]TVSFPIQ 1YPXM'VMXIVME(IGMWMSR%REP]WMWƁ 6EROMRKTSXIRXMEPXIEQQIQFIVW IKF]GSWXI\TIVMIRGIIXG
 *PS[GLEVXƁ (ITMGXWXLIWIUYIRGISJTVSGIWWWXITWXLEXVIWYPXWMREHIJIGX 2IKSXMEXMSR Ɓ2IKSXMEXMSRW[MXLQEREKIVW ERHI\XIVREPXIEQWERHSVKERM^EXMSRW JSVVIWSYVGIW
 0SKMGEP(EXE1SHIPƁ 7LS[WLS[HEXEJPS[WMREGSQTER]LIPTWHMEKRSWIHEXEUYEPMX]MWWYIW
 ,MWXSKVEQƁ (MWTPE]WHEXEEFSYXHIJIGXWMREWXEXMWXMGEPHMWXVMFYXMSR ƈ%'59-6)6)7396')7ƉƁ /)=3984987
 1EXVM\(MEKVEQƁ 7LS[WXLIWXVIRKXLSJVIPEXMSRWLMTWXLEXI\MWXFIX[IIRZEVMEFPIW 4L]WMGEP6IWSYVGI%WWMKRQIRXW Ɓ (IWGVMFIWQEXIVMEPIUYMTQIRXERHWYTTPMIWXLEX[MPPFIRIIHIH
 7GEXXIV(MEKVEQWƁ (MWTPE]WLS[XLIEQSYRXSJHIJIGXWEVIVIPEXIHXSSXLIVZEVMEFPIW 4VSNIGX8IEQ%WWMKRQIRXWƁ 3YXPMRIW[LS[MPPHS[LEXSRXLITVSNIGX
 'SRXVSP'LEVXƁ (MWTPE]WTVSGIWWHEXESZIVXMQIERHEKEMRWXGSRXVSPPMQMXW  WXHHIZMEXMSRW  6IWSYVGI'EPIRHEVƁ 7LS[WXLI[SVOMRKHE]WERHWLMJXWSR[LMGLIEGLWTIGMJMGVIWSYVGIMWEZEMPEFPI
(EXE+EXLIVMRK
 &IRGLQEVOMRKƁ 'SQTEVMRKSYVSVKERM^EXMSR[MXLSXLIVWXSMHIRXMJ]EVIEWJSVMQTVSZIQIRX ƈ():)0348)%1ƉƁ /)=83307
 'LIGO7LIIXWƁ 9WIHJSVGSYRXMRK ƈXEPP]MRKƉ [LIRKEXLIVMRKHEXEEFSYXUYEPMX]TVSFPIQW
 7XEXMWXMGEP7EQTPMRKƁ 'SPPIGXMRKHEXEEFSYXETSVXMSRSJXLITSTYPEXMSRJSVYWIMRUYEPMX]EREP]WMW 'S0SGEXMSRƁ 8IEQTSWMXMSRIHGPSWIXSIEGLSXLIVXSMQTVSZIGSQQYRMGEXMSRERHTVSHYGXMZMX]
 5YIWXMSRREMVIW7YVZI]WƁ 9WIHXSKEXLIVJIIHFEGOEFSYXGYWXSQIVWEXMWJEGXMSR :MVXYEP8IEQWƁ 8IEQW[MXLPMXXPISVRSJEGIXSJEGIMRXIVEGXMSRGERLIPTGYXGSWXW IKJSVXVEZIP 
(EXE%REP]WMW 'SQQYRMGEXMSR8IGLRSPSK]Ɓ 'SYPHMRGPYHIZMHISGSRJIVIRGMRKIQEMPWLEVIHVITSWMXSVMIWIXG
 'SWXSJ5YEPMX]Ɓ )JJSVXWXSIRWYVIKSSHUYEPMX]ERHEHHVIWWGEWIWSJTSSVUYEPMX] -RXIVTIVWSREP7OMPPWƁ 'SYPHMRGPYHIGSRJPMGXQEREKIQIRXMRJPYIRGMRKQSXMZEXMSRRIKSXMEXMSRIXG
 'SWX&IRIJMX%REP]WMWƁ 'SQTEVIWXLIGSWXSJUYEPMX]EKEMRWXXLIFIRIJMX IKPIWWVI[SVO  6IGSKRMXMSR
6I[EVHWƁ 1SXMZEXMRKXIEQQIQFIVWXSEGLMIZIHIWMVIHFILEZMSV
 6SSX'EYWI%REP]WMW 6'% Ɓ ;SVOMRKXSHIXIVQMRIXLIYRHIVP]MRKGEYWIWSJERMWWYI 8VEMRMRK Ɓ %GXMZMXMIWXSMQTVSZIXLIWOMPPWSJXLIXIEQ IKGPEWWVSSQXVEMRMRKMRJSVQEPGSEGLMRK
 4VSGIWW%REP]WMWƁ -HIRXMJ]STTSVXYRMXMIWJSVTVSGIWWMQTVSZIQIRXW -RHMZMHYEP
8IEQ%WWIWWQIRXWƁ %WWIWWIWXLIXIEQWWXVIRKXLWERH[IEORIWWIW
%YHMXW Ɓ 'LIGOMRKMJXLITVSNIGXMWJSPPS[MRKTSPMG]TVSGIWWYWYEPP]TIVJSVQIHF]I\XIVREPXIEQ
78%+)73*8)%1():)0341)28Ɓ ƈ89'/1%20%(()6Ɖ
(IWMKRJSV< (J< Ɓ 3TXMQM^MRKEWTIGMJMGEWTIGXSJETVSHYGXƅWHIWMKR IKVIPMEFMPMX]WEJIX]IXG 
-RWTIGXMSR Ɓ (IXIVQMRMRKMJ[SVOGSRJSVQWXSHSGYQIRXIHWXERHEVHW *SVQMRKƁ 8IEQQIQFIVWEVIMRXVSHYGIHXSXLITVSNIGXERHXLIMVVSPIWERHVIWTSRWMFMPMXMIW
8IWXMRK
4VSHYGX)ZEPYEXMSRWƁ 8IWXMRKETVSHYGXXSJMRHIVVSVWSVHIJIGXW 7XSVQMRKƁ 8IEQQIQFIVWFIKMRXSIRGSYRXIVTSXIRXMEPGSRJPMGX
2SVQMRKƁ 8LIXIEQFIKMRWXS[SVOXSKIXLIVERHXVYWXIEGLSXLIV
4IVJSVQMRKƁ 8LIXIEQMWJYRGXMSRMRKEXELMKLPIZIPERH[SVOMRKGSPPEFSVEXMZIP]XSEHHVIWWMWWYIW
CHAPTER 9 – PROJECT RESOURCE MANAGEMENT %HNSYVRMRKƁ 8LIXIEQJMRMWLIWXLIGYVVIRXTVSNIGXERHQSZIWSRXSERSXLIV

'32*0-'86)73098-328)',2-59)7
463')77)7
;MXLHVE[%ZSMHƁ )ZEHISVHIPE]XLIGSRJPMGXMRSVHIVXSFIFIXXIVTVITEVIHXSEHHVIWWMX
4PER6IWSYVGI1KQX 4  (SGYQIRXMRKLS[XSIWXMQEXIEGUYMVIERHQEREKITVSNIGXVIWSYVGIW 7QSSXL%GGSQQSHEXI Ɓ *SGYWSREVIEWSJEKVIIQIRXSV]MIPHMRKXSSXLIVWXSQEMRXEMRLEVQSR]
)WXMQEXI%GXMZMX]6IWSYVGIW 4  )WXMQEXMRKXLIPEFSVQEXIVMEPWRIIHIHXSGSQTPIXIXLITVSNIGX 'SQTVSQMWI6IGSRGMPIƁ 7IIOEWSPYXMSRXLEXSRP]TEVXMEPP]WEXMWJMIWEPPTEVXMIW
%GUYMVI6IWSYVGIW )  3FXEMRMRKXLIPEFSVQEXIVMEPWXSGSQTPIXIXLITVSNIGX *SVGI(MVIGXƁ 4YWLEZMI[TSMRXSRERSXLIVƁ X]TMGEPP]F]YWMRKETSWMXMSRSJTS[IV
(IZIPST8IEQ )  -QTVSZMRKXIEQWOMPPWERHVIPEXMSRWXSIRLERGITVSNIGXTIVJSVQERGI 'SPPEFSVEXI4VSFPIQ7SPZIƁ ;SVOXSKIXLIVGSRWXVYGXMZIP]XSMRGSVTSVEXIQYPXMTPIZMI[TSMRXW
1EREKI8IEQ )  8VEGOMRKXIEQQIQFIVTIVJSVQERGITVSZMHMRKJIIHFEGOERHVIWSPZMRKMWWYIW
'SRXVSP6IWSYVGIW 1  1SRMXSVMRKTPERRIHZIVWYWEGXYEPVIWSYVGIYWEKI
CHAPTER 10 – PROJECT COMMUNICATIONS MANAGEMENT
ƈ40%26)7396')1%2%+)1)28ƉƁ /)=83307
3VKERM^EXMSREP8LISV]Ɓ )\TPEMRWLS[TISTPIXIEQWERHSVKERM^EXMSREPYRMXWFILEZI 463')77)7
(EXE6ITVIWIRXEXMSR8IGLRMUYIW
 3VKERM^EXMSR'LEVX LMIVEVGLMGEP Ɓ 7LS[WTSWMXMSRWKVETLMGEPP]WSQIXMQIWGEPPIH3&7SV6&7 4PER'SQQYRMGEXMSRW1KQX 4  (IZIPSTMRKETPERJSVGSQQWFEWIHSRWXEOILSPHIVRIIHW
 6IWTSRWMFMPMX]'LEVX QEXVM\ Ɓ 7LS[WVIWSYVGIWEWWMKRIHXS[SVOTEGOEKIW IK6%'- 1EREKI'SQQYRMGEXMSRW )  'VIEXMRKERHHMWXVMFYXMRKTVSNIGXMRJSVQEXMSR
 6SPI(IWGVMTXMSR XI\X Ɓ (IXEMPIHVSPIHIWGVMTXMSRW UYEPMJMGEXMSRWVIWTSRWMFMPMXMIWEYXLSVMX]Ə 1SRMXSV'SQQYRMGEXMSRW 1  1SRMXSVMRKGSQQYRMGEXMSRWXSIRWYVIWXEOILSPHIVWRIIHWEVIQIX

ƈ40%26)7396')1%2%+)1)28ƉƁ /)=3984987 '31192-'%8-32(-1)27-327

6IWSYVGI1EREKIQIRX4PER  (IWGVMFIWLS[]SYVXSQEREKILYQERVIWSYVGIWTL]WMGEPVIWSYVGIW -RXIVREP Ɓ MRWMHIXLITVSNIGX )\XIVREP Ɓ SYXWMHIKVSYTW


 3YXPMRIWLS[]SYMHIRXMJ]EGUYMVIEWWMKRXVEMRHIZIPSTVI[EVHERHGSRXVSPXLSWIVIWSYVGIW *SVQEP Ɓ VITSVXWERHTVIWIRXEXMSRW -RJSVQEP Ɓ IQEMPWERHGSRZIVWEXMSRW
:IVXMGEP Ɓ [MXLQEREKIQIRX ,SVM^SRXEP Ɓ [MXLTIIVW
8IEQ'LEVXIV Ɓ 3YXPMRIWXLIXIEQƅWZEPYIWGSQQYRMGEXMSRKYMHIPMRIWHIGMWMSRTVSGIWWIXG
3JJMGMEP Ɓ ƈSRXLIVIGSVHƉ 9RSJJMGMEP Ɓ ƈSJJXLIVIGSVHƉ
ƈ)78-1%8)%'8-:-8=6)7396')7ƉƁ /)=3984987 ;VMXXIR:IVFEP Ɓ XLIYWISJ[SVHW 2SRZIVFEP Ɓ XLIYWISJFSH]PERKYEKI

6IWSYVGI6IUYMVIQIRXWƁ 8LIX]TIWUYERXMXMIWSJVIWSYVGIWVIUYMVIHJSVIEGLEGXMZMX] '31192-'%8-321)8,3(7


6IWSYVGI&VIEOHS[R7XVYGXYVI 6&7 Ɓ %LMIVEVGLMGEPZMI[SJVIWSYVGIWF]GEXIKSV]X]TI 4YWL'SQQYRMGEXMSRƁ -RZSPZIWWIRHMRK ƈTYWLMRKƉ QIWWEKIWWYGLEWIQEMPWXSXLSWI[LSRIIHMX
&EWMWSJ)WXMQEXIWƁ (IXEMPWWYTTSVXMRKXLIVIWSYVGIIWXMQEXIW IKQIXLSHEWWYQTXMSRWIXG 4YPP'SQQYRMGEXMSRƁ 6IUYMVIWVIGMTMIRXWXSEGGIWWMXSRXLIMVS[RXMQI ƈTYPPMRKƉ [LIRRIIHIH
-RXIVEGXMZI'SQQYRMGEXMSRƁ &MHMVIGXMSREPGSQQYRMGEXMSRFIX[IIRTISTPI IKZMHISGLEXW 
'31192-'%8-3271%2%+)1)2840%2Ɓ /)='31432)287 2)+%8-:)6-7/6)4327)7 8,6)%87
;LEXRIIHWXSFIGSQQYRMGEXIHEPWS[L]ERH[LIR IKIEGL*VMHE]HYVMRKXLITVSNIGX  %ZSMHƁ )PMQMREXIXLIXLVIEXSVTVSXIGXXLITVSNIGXJVSQMXWMQTEGX
;LS[MPPEYXLSVM^IXLIHMWXVMFYXMSRERH[LS[MPPGSQQYRMGEXIXLIMRJSVQEXMSR 8VERWJIVƁ 7LMJXXLIMQTEGXSJEXLVIEXXSEXLMVHTEVX]
;LS[MPPVIGIMZIXLIMRJSVQEXMSR IKXLIWTSRWSVMRXIVREPWXEOILSPHIVWXLITYFPMGIXG  1MXMKEXIƁ 6IHYGIXLITVSFEFMPMX]SJSGGYVVIRGISVMQTEGXSJEVMWO
,S[[MPPXLIMRJSVQEXMSRFIWIRX IKIQEMPGSRJIVIRGIGEPP  %GGITXƁ %GORS[PIHKIXLIVMWOERHRSXXEOIER]EGXMSRYRPIWWXLIVMWOSGGYVW
;LEXVIWSYVGIW[MPPFIEPPSGEXIHSVGSQQYRMGEXMSREGXMZMXMIW )WGEPEXI Ɓ *SVVMWOWFI]SRHXLITVSNIGXƅWWGSTIEYXLSVMX]GSQQYRMGEXIXLIQXSXLITVSTIVTEVXMIW
,S[[MPPFIERMWWYIFIIWGEPEXIHMJSRIEVMWIW
437-8-:)6-7/6)74327)7 34436892-8-)7
'31192-'%8-3213()078)47
)\TPSMXƁ )PMQMREXIXLIYRGIVXEMRX]F]IRWYVMRKXLISTTSVXYRMX]HIJMRMXIP]LETTIRW
)RGSHIƁ %WIRHIVXVERWPEXIW IRGSHIW EQIWWEKIMRXSPERKYEKI )RLERGI Ɓ -RGVIEWIXLITVSFEFMPMX]ERHSVTSWMXMZIMQTEGXWSJERSTTSVXYRMX]
8VERWQMXƁ 8LIIRGSHIHQIWWEKIMWWIRX F]XLIWIRHIV YWMRKEGSQQYRMGEXMSRQIHMYQ 7LEVI Ɓ %PPSGEXMRKS[RIVWLMTXSEXLMVHTEVX][LSMWFIWXEFPIXSGETXYVIXLIFIRIJMX
2SMWI Ɓ :EVMSYWJEGXSVWQE]GSQTVSQMWIXLIQIWWEKI IKHMWXERGIGYPXYVEPHMJJIVIRGIWIXG  %GGITX Ɓ 8EOIEHZERXEKISJXLISTTSVXYRMX]MJMXEVMWIWFYXHSRSXEGXMZIP]TYVWYIMX
(IGSHIƁ 8LIVIGIMZIVXVERWPEXIWXLIIRGSHIHQIWWEKIMRXSQIERMRKJYPXLSYKLXW )WGEPEXI Ɓ *SVVMWOWFI]SRHXLITVSNIGXƅWWGSTIEYXLSVMX]GSQQYRMGEXIXLIQXSXLITVSTIVTEVXMIW
%GORS[PIHKIƁ 8LIVIGIMZIVQE]EGORS[PIHKIXLEXXLI]VIGIMZIHXLIQIWWEKI
*IIHFEGO6IWTSRWIƁ 8LIVIGIMZIVQE]IRGSHIEVIWTSRWIERHXVERWQMXMXXSXLIWIRHIV
CHAPTER 12 – PROJECT PROCUREMENT MANAGEMENT
'31192-'%8-32',%22)07'%0'90%8-32
SJWXEOILSPHIVW!R 463')77)7
SJGSQQYRMGEXMSRGLERRIPW!R R 
SJGSQQYRMGEXMSRGLERRIPW!  Ə  ƏƏ 4PER4VSGYVIQIRX1KQX 4  (SGYQIRXMRKXLITVSGYVIQIRXQIXLSHMHIRXMJ]MRKTSXIRXMEPWIPPIVW
'SRHYGX4VSGYVIQIRXW )  'SPPIGXMRKWIPPIVVIWTSRWIWGLSSWMRKEWIPPIVERHE[EVHMRKEGSRXVEGX
'SRXVSP4VSGYVIQIRXW 1  1EREKMRKTVSGYVIQIRXVIPEXMSRWLMTWERHQSRMXSVGSRXVEGXTIVJSVQERGI
CHAPTER 11 – PROJECT RISK MANAGEMENT
ƈ40%2463'96)1)281%2%+)1)28ƉƁ /)=3984987
4VSGYVIQIRX1EREKIQIRX4PERƁ (IWGVMFIWLS[XSEGUYMVIKSSHWWIVZMGIWJVSQI\XIVREPSVKW
463')77)7
4VSGYVIQIRX7XVEXIK] Ɓ 3YXPMRIWHIPMZIV]QIXLSHWGSRXVEGXX]TIWERHTVSGYVIQIRXTLEWIW
4PER6MWO1KQX 4  (IJMRMRKLS[XSGSRHYGXVMWOQKQXSRXLITVSNIGX 4VSGYVIQIRX7XEXIQIRXSJ;SVO 73; Ɓ 8LITSVXMSRSJXLIWGSTIFEWIPMRIXSMRGPYHIMREGSRXVEGX
-HIRXMJ]6MWOW 4  (IXIGXMRKVMWOWXLEXQE]EJJIGXXLITVSNIGX &MH(SGYQIRXWƁ 9WIHXSWSPMGMXTVSTSWEPWJVSQTVSWTIGXMZIWIPPIVW IK6*-6*46*5 
4IVJSVQ5YEPMXEXMZI6MWO%REP]WMW 4  4VMSVMXM^MRKVMWOWF]IZEPYEXMRKXLIMVTVSFEFMPMX]ERHMQTEGX 1EOISV&Y](IGMWMSRWƁ (IGMWMSRWEFSYX[LIXLIVSVRSX[SVORIIHWXSFITYVGLEWIHI\XIVREPP]
4IVJSVQ5YERXMXEXMZI6MWO%REP]WMW 4  2YQIVMGEPP]EREP]^MRKXLIIJJIGXSJVMWOWSRSFNIGXMZIW 7SYVGI7IPIGXMSR'VMXIVMEƁ 8LIGVMXIVMEYWIHXSVEXISVWGSVIWIPPIVW 7YGLEWSZIVEPPGSWX
4PER6MWO6IWTSRWIW 4  (IJMRMRKWXVEXIKMIWERHEGXMSRWXSEHHVIWWTVSNIGXVMWOW -RHITIRHIRX'SWX)WXMQEXIWƁ +IRIVEXMRKSYVS[RGSWXIWXMQEXIXSYWIEWEFIRGLQEVOJSVFMHW
-QTPIQIRX6MWO6IWTSRWIW )  -QTPIQIRXMRKTPERRIHVMWOVIWTSRWIW
1SRMXSV6MWOW 1  8VEGOMRKVMWOWMHIRXMJ]MRKERHEREP]^MRKRI[SRIW ƈ'32(9'8463'96)1)287ƉƁ /)=83307
%HZIVXMWMRKƁ 9WMRKEHZIVXMRKXSHVE[QSVITSXIRXMEPWIPPIVW
/)='32')487
&MHHIV'SRJIVIRGIWƁ 1IIXMRKWFIX[IIRXLIFY]IVERHTSWWMFPIWIPPIVWTVMSVXSWYFQMXXEPSJFMHW
6MWO Ɓ %RYRGIVXEMRIZIRXXLEXMJSGGYVWLEWETSWMXMZISVRIKEXMZIIJJIGXSRXLITVSNIGX (EXE%REP]WMWƁ 9WMRKEJSVQEPTVSTSWEPIZEPYEXMSRVIZMI[TVSGIWW
4VSFEFMPMX]Ɓ ,S[PMOIP]MWXLIVMWOXSLETTIR# -RXIVTIVWSREP7OMPPW 2IKSXMEXMSR Ɓ 9WIHXSGPEVMJ]XLIWXVYGXYVIERHXIVQWSJEGSRXVEGX
-QTEGX Ɓ -JXLIVMWOHSIWLETTIRLS[KSSHSVFEH[MPPXLIIJJIGXWFI#
6MWO6IKMWXIVƁ -RGPYHIWMHIRXMJMIHVMWOWERHVIWTSRWITPERW9THEXIHXLVSYKLSYXVMWOTPERRMRK ƈ'328630463'96)1)287ƉƁ /)=83307

ƈ-()28-*=6-7/7ƉƁ /)=83307 (EXE%REP]WMW


 4IVJSVQERGI6IZMI[WƁ %WXVYGXYVIHVIZMI[SJXLIWIPPIVƅWTVSKVIWW
(EXE+EXLIVMRK  )EVRIH:EPYI%REP]WMW ):% Ɓ %WWIWWXLIGSWXWGLIHYPIZEVMERGIERHTIVJSVQERGISJXLIWIPPIV
 &VEMRWXSVQMRKƁ +IRIVEPXIGLRMUYIJSVMHIRXMJ]MRKVMWOW  8VIRH%REP]WMWƁ *SVIGEWXMRKXLIIWXMQEXIHGSWXWEXGSQTPIXMSR )%' 
 'LIGOPMWXWƁ 9WIHXSHIXIVQMRIMJVMWOWSRTEWXTVSNIGXWETTP]XSSYVRI[TVSNIGX 'PEMQW%HQMRMWXVEXMSRƁ ,ERHPMRKGSRXIWXIHGLERKIW[LIVIXLIFY]IVWIPPIVHSRƅXEKVII %(6 
 -RXIVZMI[MRKƁ -RXIVZMI[MRKI\TIVMIRGIHWXEOILSPHIVWERHI\TIVXWXSMHIRXMJ]VMWOW %YHMXW Ɓ %VIZMI[SJXLITVSGYVIQIRXTVSGIWWXSMHIRXMJ]WYGGIWWIWERHJEMPYVIW
(EXE%REP]WMW
 7;38%REP]WMW Ɓ ,IPTWMHIRXMJ]TSXIRXMEPVMWOWWXERHWJSVWXVIRKXL[IEORIWWSTTSVXYRMX]XLVIEX '3286%'88=4)7
 6SSX'EYWI%REP]WMW 6'% Ɓ ;SVOMRKXSHIXIVQMRIXLIYRHIVP]MRKGEYWIWSJERMWWYI *M\IH4VMGI
 (SGYQIRX%REP]WMWƁ 6IZMI[MRKHSGYQIRXMRTYXWXSMHIRXMJ]TSWWMFPIVMWOW  *MVQ*M\IH4VMGI **4 Ɓ 8LITVMGIMWHIXIVQMRIHEXXLIWXEVXERHMWRSXWYFNIGXXSGLERKI
 %WWYQTXMSR%REP]WMW Ɓ -HIRXMJ]MRKVMWOWXSXLITVSNIGXJVSQMREGGYVEG]SJEWWYQTXMSRW  *M\IH4VMGI-RGIRXMZI*II *4-* Ɓ &SRYWIWQE]FIKMZIRMJGIVXEMRSFNIGXMZIWEVIEGLMIZIH
ƈ4)6*36159%28-8%8-:)6-7/%2%0=7-7ƉƁ ƈ(%8%%2%0=7-7Ɖ83307  *M\IH4VMGI[)GSRSQMG4VMGI%HNYWXQIRX *4)4% Ɓ 1E]EHNYWXFEWIHSRIGSRSQMGMRHMGIW
'SWX6IMQFYVWEFPI
7MQYPEXMSRW Ɓ 7MQYPEXIW ƈMXIVEXIWƉ XLIIJJIGXSJVMWOWSRTVSNIGXSYXGSQIW 1SRXI'EVPS  'SWX4PYW*M\IH*II '*44 Ɓ 8LIWIPPIVMWVIMQFYVWIHJSVGSWXWERHKMZIREJM\IHTE]QIRX
7IRWMXMZMX]%REP]WMW Ɓ %WWIWWMRK[LMGLVMWOGSYPHLEZIXLIFMKKIWXMQTEGXSRTVSNIGXSYXGSQIW  'SWX4PYW-RGIRXMZI*II '4-* Ɓ &SRYWIWQE]FIKMZIRMJGIVXEMRSFNIGXMZIWEVIEGLMIZIH
(IGMWMSR8VII%REP]WMW Ɓ 7LS[WEPXIVREXITEXLWXLVSYKLETVSNIGXXSWYTTSVXHIGMWMSRQEOMRK  'SWX4PYW%[EVH*II '4%* Ɓ %JIIMWIEVRIHMJFVSEHWYFNIGXMZITIVJSVQERGIGVMXIVMEEVIQIX
-RJPYIRGI(MEKVEQW Ɓ 7LS[WIJJIGXWFIX[IIRTVSNIGXZEVMEFPIW 7GYVZIWXSVREHSHMEKVEQW  8MQI
1EXIVMEPW 8
1 Ɓ 'SWXQE]RSXFIJYPP]HIJMRIHEXXLIWXEVXERHWGSTIQE]FISTIRIRHIH
CHAPTER 13 – PROJECT STAKEHOLDER MANAGEMENT

/)='32')487
4VSNIGX7XEOILSPHIVWƁ %R]SRI[LSQE]FIEJJIGXIHF]XLITVSNIGX
 1E]FIEGXMZIP]MRZSPZIHQE]LEZIHMJJIVMRKI\TIGXEXMSRWQE]FITSWMXMZIP]RIKEXMZIP]MQTEGXIH
7XEOILSPHIV6IKMWXIVƁ (SGYQIRXWXLIJSPPS[MRK WIRWMXMZI MRJSVQEXMSREFSYX]SYVWXEOILSPHIVW
 -HIRXMJMGEXMSR-RJSVQEXMSRƁ 2EQISVKERM^EXMSRPSGEXMSRVSPIIXG
 %WWIWWQIRX-RJSVQEXMSRƁ 1ENSVVIUYMVIQIRXWI\TIGXEXMSRWMRJPYIRGIIXG
 7XEOILSPHIV'PEWWMJMGEXMSRƁ -RXIVREPI\XIVREPMQTEGXMRJPYIRGITS[IVMRXIVIWXIXG

463')77)7
-HIRXMJ]7XEOILSPHIVW -  (IXIVQMRMRK[LS[MPPFIEJJIGXIHF]XLITVSNIGX
4PER7XEOILSPHIV)RKEKIQIRX 4  (IZIPSTMRKWXVEXIKMIWXSIRKEKIWXEOILSPHIVWHYVMRKXLITVSNIGX
1EREKI7XEOILSPHIV)RKEKIQIRX )  'SQQYRMGEXMRK[MXLWXEOILSPHIVWERHEHHVIWWMRKMWWYIW
1SRMXSV7XEOILSPHIV)RKEKIQIRX 1  1SRMXSVMRKERHEHNYWXMRKTPERWJSVIRKEKMRKWXEOILSPHIVW
78%/),30()6'0%77-*-'%8-3213()07
4S[IV-RXIVIWX+VMHƁ F]  PIZIPSJEYXLSVMX] TS[IV   PIZIPSVGSRGIVR MRXIVIWX 
4S[IV-RJPYIRGI+VMH Ɓ F]  PIZIPSJEYXLSVMX] TS[IV   EGXMZIMRZSPZIQIRX MRJPYIRGI 
-RJPYIRGI-QTEGX+VMHƁ F]  EGXMZIMRZSPZIQIRX MRJPYIRGI   EFMPMX]XSIJJIGXGLERKI MQTEGX 
7XEOILSPHIV'YFI Ɓ 'SQFMRIWXLIKVMHWEFSZIMRXSE(QSHIP
7EPMIRGI1SHIPƁ F]  TS[IV  YVKIRG]ERH  PIKMXMQEG]
(MVIGXMSRWSJ-RJPYIRGIƁ 'PEWWMJMIWEGGSVHMRKXSLS[XLI]GERMRJPYIRGIXLI[SVO

)<%140)73*78%/),30()67
-28)62%0 )\XIVREP
 7TSRWSVWƁ 4VSZMHIWXLIVIWSYVGIW  'YWXSQIVWƁ %TTVSZIQEREKIXLISYXGSQIW
 4VSNIGX8IEQƁ 'VIEXIXLIHIPMZIVEFPIW  9WIVWƁ 9WIXLISYXGSQIWSJXLITVSNIGX
 41Ɓ 4IVJSVQ41JYRGXMSRW FYHKIXMRK   7YTTPMIVWƁ 9RHIVGSRXVEGXXSTVSZMHIXLMRKW
 413Ɓ 7XERHEVHM^ITVSNIGXKSZIVRERGI

OTHER TIPS

463')77+63948-47
-RMXMEXMRK Ɓ 3RP]X[STVSGIWWIW (IZIPST4VSNIGX'LEVXIV-HIRXMJ]7XEOILSPHIVW
4PERRMRK Ɓ 9WYEPP]MRGPYHIWƈTPERƉƈIWXMQEXIƉSVƈHIJMRIƉ IK(IJMRI%GXMZMXMIW
)\IGYXMRK Ɓ 9WYEPP]MRGPYHIWƈQEREKIƉƈGSRHYGXƉSVƈEGUYMVIƉ IK'SRHYGX4VSGYVIQIRXW
1SRMXSVMRK
'SRXVSPPMRKƁ %P[E]WMRGPYHIWƈQSRMXSVƉƈGSRXVSPƉSVƈZEPMHEXIƉ IK'SRXVSP'SWXW
'PSWMRK Ɓ 3RP]SRITVSGIWW 'PSWI4VSNIGXSV4LEWI

-8834%88)627
 3YXTYXWSJSRITVSGIWWSJXIRFIGSQIMRTYXWXSPEXIVTVSGIWWIW
 -RTYXWERHSYXTYXWEVISJXIRHSGYQIRXW 8SSPWERHXIGLRMUYIWEVISJXIREGXMSRW
 8LIƈ4VSNIGX1EREKIQIRX4PERƉMWERMRTYXXSRIEVP]IZIV]TVSGIWW
 ƈ3VK4VSGIWW%WWIXWƉERHƈ)RXIVTVMWI)RZMVSRQIRXEP*EGXSVWƉEVIMRTYXWXSQSWXTVSGIWWIW
 ƈ)\TIVX.YHKQIRXƉƈ(EXE%REP]WMWƉERHƈ1IIXMRKWƉEVIXSSPWXIGLRMUYIWSRQER]TVSGIWWIW
 ƈ4VSNIGX(SGYQIRXW9THEXIWƉERHƈ4149THEXIWƉEVISYXTYXWSJQER]TVSGIWWIW
 %R]XLMRKXLEXMRGPYHIWƈYTHEXIWƉ[MPPEP[E]WFIERSYXTYX RIZIVERMRTYXSVXSSP 
 %R]XLMRKXLEXMRGPYHIWƈW]WXIQƉ[MPPEP[E]WFIEXSSP RIZIVERMRTYXSVSYXTYX 
 -RHMZMHYEPTPERW IKƈ6MWO1KQX4PERƉ EVIEPQSWXEP[E]WERSYXTYXSJƈ4PERƏƉTVSGIWWIW
 ƈ;SVO4IVJSVQERGI(EXEƉMWERMRTYXSRƈ1SRMXSVMRKƉTVSGIWWIW )\GITXMRƈ-RXIKVEXMSRƉ
 ƈ'LERKIW6IUYIWXWƉEVIERSYXTYXSRƈ1SRMXSVMRKƉTVSGIWWIW )\GITXMRƈ-RXIKVEXMSRƉ
 ƈ;SVO4IVJSVQERGI-RJSƉMWERSYXTYXSRƈ1SRMXSVMRKƉTVSGIWWIW )\GITXMRƈ-RXIKVEXMSRƉ

You might also like