TABLE 1:POUCIES FOR FRONT DESK

ITEM
REGtsTRATION All patie-nts whoare Withinthe scopeof seMces of
the hosp tJI are registeredlntspe<:tive of
caste.color or reUglo"I or flnanclal status

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Ourin.1tht fwst vis.it thty flll out the fotlowins deus
Name
b. Address
Pnont nvmt>trs
d. Attendant detaJls
' Date of Birth/age
Uniqvt 10nvmber isaentrated bythe computer syscem
for each patient
Emttpney p,atitt\tS 80 directly to the Cas.uahy &

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reglstntlon ptocess starts later
A froo: desk staff ts allocated to go a.rout\d
waitinghall to pkt up patients who needImmediate
services and the telephone number of svch person
tocontact for immt41att CJrt iS dlspl• at
tht wait n.g area
All patient; shoukt be screened for painand askedIf they
are comIt\£ f0t the first time so that each patient has
on.tyone unio:ut ID
AOMlS$tOH Patients who comt with;MSmisSion slips gtvtn by
hospI doctors couldbe admitted directly
Patients are referred tothe Adm SSions offl¢e who educate
tt.o p;;itkont5 r091.rdW!g the need for ;;idmk.don, the pl1n of
care,he ttwestlgatlons and the costs, etc.
In east of non -availability or patients the staff of the
front cesk would check aboot the avalabillty of
bedsIn hospitlls nearby and arrange for transport

. of the patients
TRANSFER OF PATIENTS
to tha1nhct for treatment
Tht front desk. staff would inform tht doctor Ineha1gt
of the Emergency se<vkesabout request for Ambu
.anee for uans.ftrsinand wouldsend tht nKt:»af'\'
staff (dttvtr alone or with nurse or wfth nurse and
doctor)
Simi arly, they would deckSe on whowould gowith
patientsgoingout of the hospitalInconsultation wfth
tf'le doctor atca.wally and the attendm.gdoctor
They'IOUldcootact hepl.tee where patie-nts are going
and te them to be prepared to receive the patient
They 'IOUldsend the patientwith necessary discharge
or transftr paptrs and get a rtfaithit to singIna rt"gister

CONSENTS . tf'lat thev hwe tecetved tht-se ...,......fS

The folowlngconsents .are
necessary Gtnetal consent for OPO
For procedures
For anesthesia or
s.tdation For surgerif..s

. For blood ttansfuSions

Tht ntarest r.railable tt: altvt can gfvt tht consent
own likef0t
those oot c-apable of gtvlngconsents on thetr
chldrn,elderty,mentally & ptwyslealty

. chaflen.ied,in conditonswhen they arelnc.ap.able of

gtvlngconsent
The pusoo performingthe procedure takes the consent
PATIENT EDUCATION The PF.ptfSOns of the front desk.artInchirge of
Patient educalk>n

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Thty dis.tribute and edUQte patitnts about
Reporting medlc-.auon side effects
b. Food and medicineinteractions
Diet and nutrltk>o

' • 1mmunu.auons Ifrelevant

Spt<:ificdisease proctss

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f, Infectionspteventlon
ldtntify othersInfamily with nttds
TR£ATMEHT COSTS Tht standard costs and packagt dtals art dlspl.a'(td at

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the front c.esk and gtven to the 1elatlves Of
p.aUentswho ask. for thEm
Tht Pf. PtfSOns keep updatinc tht patit:nts
on the lnf0tmatlon of the costsInthffr rounds and
get the oatienlS rtlattvt sioru.turt
FEEOBAO: ANO COMPLAINTS Tht Pt:.pe1sons col tcts tM ftedbaet Ind c:otnplainU
duringthe rounds
There ISalso a rt,atster at the front desk for compla nts
where dates of anatysis and grloevance redress.al

EFFECTMCOMMUNICATIONS
. notesare
mentioned
The PF i>tfSOns glvt weekly tralnlna to the nursing staff
about effectfvt communkatiOnS espedalty with the

. •n•ty,11 ftom th41lr *CIJtcr •nd '•them down

Enhan;ed communieations are requiredinthe
fo1'°"4ing clteumstances

•• very sic.k patients

b. su.rgkal patients
 c. Patients who had crtattd probltmsearl er
d. Patients from olhef partswho are not familiar

. with the total \Htas

A sencr PR person randomly checksonce a wetk on