1-The Hawthorne studies are of utmost significance as they form an honest and

concerted attempt to understand:

(A) The human factor

(B) Employee attitudes

(C) The workers social situations

(D)All of the above

2-The ________ leadership style is an expression of the leader’s trust in the abilities of his
subordinates.
(A) Participative

(B) Delegative

(C) Authoritarian

(D) All of the above

3-Work attitudes can be reflected in an organization through

(A) Job satisfaction

(B) Organizational commitment

(C) Both ‘A’ and ‘B’

(D) None of the above

4-The two dimensions of leadership which emerged from the Leader Behavior
Description Questionnaire were ‘consideration’ and ‘________’.
(A) Energizing

(B) Initiating structure

(C) Deliberate

(D) Commanding

5-The model(s) of Organizational Behaviour is (are):

(A) Autocratic

(B) Custodial
(C) Supportive

(D) All of the above

6-At the norming stage, the team is involved in defining ………

(A) Goals

(B) Roles

(C) Relations

(D) All of the above

7-Identify the steps involved in achieving improvement in communication within the

organization.
(A) Sending messages, Use of multiple channels, Promoting inter-group communication

(B) Simple messages, Use of multiple channels, promoting inter-group interaction

(C) Simple messages, Use of multiple channels, promoting inter-group communication

(D) Simple messages, Use of multiple methods, promoting inter-group communication

8-The philosophy that guides an organization’s policies towards its employees and
customers is an important part of
(A) Management strategy

(B) Organization behavior

(C) Organizational culture

(D) Organization development

9-Feature(s) of Maslow’s need hierarchy theory is (are):

(A) Theory of human motives

(B) Classifies basic human needs in a hierarchy

(C)Theory of human motivation

(D) All of the above

10-What is play to some people maybe to others.
(A) Responsibility

(B) Duty

(C) Work

(D) None of the above

ANSWERS:
1-(D). 2-(A), 3-(C), 4-(B), 5-(D), 6-(A), 7-(C), 8-(C), 9-(D), 10-(C)

11-All the unique traits and patterns of adjustment of the individual is known as
(A) Personality

(B) Responsibility

(C) Creativity

(D) Authority

12-Organization’s using ________ model are very successful in the era of globalisation.
(A) Delegative

(B) Authorative

(C) Supportive

(D) Responsive

13-Fundamental concepts of Organizational Behaviour revolve around:

(A) The nature of human beings

(B) The working of human beings

(C) Both ‘A’ and ‘B’

(D) None of the above

14-One of the factors causing decrement in work is ________.

(A) Wages
(B) Fatigue

(C) Working hour

(D) None of the above

15-An atmospheric condition that is critical in a good working environment is-

(A) air circulation

(B) air conditioning

(C) Air purification

(D) All of the above

16-Organizational________ is the systematic process by which an organization brings a

new employee into its culture.
(A) Socialization

(B) Development

(C) Behavior

(D) Structure

17-Attitude is
(A) Tendency to react positively

(B) Tendency to react negatively

(C) Tendency to react in a certain way

(D) All of the above

18-Which of the following situation is expected to last in the long run?

(A) Low productivity

(B) High morale

(C) Both ‘A’ and ‘B’

(D) None of the above

19-So as to cope with stress effectively, it is necessary to have a healthy …….. .
(A) Environment

(B) Body

(C) Relations

(D) All of the above

20-The group________ are more important to the group members than any financial
incentive.
(A) Norms

(B) Values

(C) Both ‘A’ and ‘B’

(D) None of the value

ANSWERS:
11-(A). 12-(C), 13-(A), 14-(B), 15-(A), 16-(A), 17-(D), 18-(C), 19-(B), 20-(A)

21-Advise the management of ABC Ltd. about the various groups that can be created in
an organisation.
(A) Effective group, Formal group, group

(B) Reactive group, Formal group, Informal group

(C) Effective group, Formal group, Informal group

(D) Creative group, Formal group, Informal group

22-What is the other name for vertical job loading?

(A) Job analysis

(B) Job enrichment

(C) Job evaluation

(D) Job enlargement

23-Organizational culture includes:

(A) Organizational rituals and ceremonies
(B) Norms shared by the teams

(C) Commonly used language

(D) All of the above

24-An aroused attitude consist of

(A) Affective reaction

(B) Cognition

(C) Action tendency

(D) All of the above

25-Handling of crises by managers and employees reveals an organizational …………. .

(A) Culture

(B) Society

(C) Environment

(D) Structure

26-To be efficient every manager must try to

(A) Understand human behaviour

(B) Predict human behaviour

(C) Control human behaviour

(D) All of the above

27-The ________ teams are concerned with rotating tasks and assignments amongst its
members.
(A) Self-managed

(B) Self styled

(C) Self motivated

(D) Self concerned

28-To change organizational culture successfully we need to:
(A) Find the most effective sub-culture and use it as an example

(B) Practice what we preach

(C) Both ‘A’ and ‘B’

(D) None of the above

29-Mismatch between personality and organization may lead to

(A) Confusion and chaos

(B) Loss of interest by members in organization

(C) Low morale and job satisfaction

(D) All of the above

30-Cultural________are words, gestures and pictures or other physical objects that carry a
particular meaning with the culture.
(A) Symbols

(B) Logos

(C) Both ‘A’ and ‘B’

(D) None of the above

ANSWERS:
21-(C). 22-(B), 23-(D), 24-(D), 25-(A), 26-(D), 27-(A), 28-(C), 29-(D), 30-(A)

31-The results of bank wiring room study done under the Hawthorne experiments were:
(A) Small group of people emerge as a team

(B) The group is indifferent towards financial incentives

(C) The group norms are more important for the members

(D) All of the above

32-The stage which relates to development of decision making abilities, interpersonal

and technical competencies is known as:
(A) Storming
(B) Norming

(C) Forming

(D) Worming

33-The different types of fatigue are

(A) Mental, physical, psychological

(B) Mental, physical, professional

(C) Mental, energy, psychological

(D) Muscle, physical, psychological

34-The ________ skills relate to a person’s knowledge and ability in any organizational
functional area.
(A) Management

(B) Technical

(C) Conceptual

(D) All of the above

35-Organizational objectives can be achieved by

(A) Group work

(B) Division of labour

(C) Hierarchy of authority

(D) All of the above

36-Select the needs which are discussed by the need hierarch theory.
(A) Physiological needs, Family needs, Self realization needs

(B) Physiological needs, Security needs, Self raising needs

(C) Physiological needs, Security needs, Self realization needs

(D) None of the above

37-………….. piles are used in a scale for measuring attitude is known as Thurstone’s scale
(A) Ten

(B) Eleven

(C) Twelve

(D) Thirteen

38-Resistance to Cultural Change is directly depends on:

(A) Magnitude of change

(B) Strength of the prevailing culture

(C) Both ‘A’ and ‘B’

(D) None of the above

39-The least visible and deepest level of organizational culture is:

(A) Artifacts

(B) Shared assumptions

(C) Espoused values

(D) All of the above

40-Which theory assumes that the manager’s role is to coerce and control employees?
(A) Theory X

(B) Theory Y

(C) Theory Z

(D) None of the above

ANSWERS:
31-(D). 32-(A), 33-(A), 34-(B), 35-(D), 36-(A), 37-(B), 38-(C), 39-(B), 40-(A)
1) Over the past two decades, business schools have added required courses on people skills to
many of their curricula. Why have they done this?
A) Managers no longer need technical skills in subjects such as economics and accounting to
succeed.
B) There is an increased emphasis in controlling employee behavior in the workplace.
C) Managers need to understand human behavior if they are to be effective.
D) These skills enable managers to effectively lead human resources departments.
E) A manager with good people skills can help create a pleasant workplace.

2) Which of the following is most likely to be a belief held by a successful manager?

A) Technical knowledge is all that is needed for success.
B) It is not essential to have sound interpersonal skills.
C) Technical skills are necessary, but insufficient alone for success.
D) Effectiveness is not impacted by human behavior.
E) Technical skills do not influence efficiency.
3) What term is used for the extent to which an individual displays different behaviors in
different situations?
A) continuity
B) integrity
C) stability
D) flexibility
E) distinctiveness

4) What does consensus refer to in attribution theory?

A) There is general agreement about a perception.
B) Different people respond the same way in the same situation.
C) There is general agreement about how people desire to respond to the same situation.
D) Different people perceive a situation similarly.
E) All people behave precisely the same way in certain situations
.
5) If everyone who is faced with a similar situation responds in the same way, attribution theory
states that the behavior shows .
A) consensus
B) similarity
C) reliability
D) consistency
E) stability

6) Which of the following is not one of the four primary management functions?
A) controlling
B) planning
C) staffing
D) organizing
E) leading

7) Which of a manager’s primary roles requires the manager to define an organization’s goals,
establish an overall strategy for achieving these goals and develop a comprehensive hierarchy of
plans to integrate and coordinate activities?
A) controlling
B) planning
C) staffing
D) coordinating
E) leading

8) Determining how tasks are to be grouped is part of which management function?

A) planning
B) leading
C) controlling
D) organizing
E) contemplating

9) Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which of
the following is one of the broad categories into which these roles could be grouped?
A) intrapersonal
B) institutional
C) decisional
D) affective
E) reflective

10) As a manager, one of Joe’s duties is to present awards to outstanding employees within his
department. Which Mintzberg managerial role is Joe acting in when he does this?
A) leadership role
B) liaison role
C) monitor role
D) figurehead role
E) spokesperson role

11) According to Mintzberg, one of management’s interpersonal roles is .

A) spokesperson
B) leader
C) negotiator
D) monitor
E) devil’s advocate

12) According to Mintzberg, when a manager searches the organization and its environment for
opportunities and initiates projects to bring about change, the manager is acting in which role?
A) negotiator
B) entrepreneur
C) monitor
D) resource allocator
E) reflective analyst

13) Robert Katz identified three essential skills that managers need to have in order to reach their
goals. What are these skills?
A) technical, decisional and interpersonal
B) technical, human, and conceptual
C) interpersonal, informational and decisional
D) conceptual, communication and networking
E) human, informational and communication

14) A manager is valued by her colleagues for her ability to perform effective break-even
analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall
within which of Katz’s essential management skills categories?
A) technical
B) communication
C) human
D) conceptual
E) education

15) According to Katz, technical skills encompass the ability to .

A) analyze and diagnose complex situations
B) exchange information and control complex situations
C) apply specialized knowledge or expertise
D) initiate and oversee complex projects
E) communicate effectively with others

16) Which one of the following would not be considered a human skill in Katz’s structure?
A) decision making.
B) communicating
C) resolving conflicts
D) working as part of a team
E) listening to others
17) According to Katz, when managers have the mental ability to analyze and diagnose complex
situations, they possess skills.
A) technical
B) leadership
C) problem-solving
D) conceptual
E) reactive

18) According to Fred Luthans and his associates, which of the following is considered a part of
traditional management?
A) disciplining
B) decision making
C) exchanging routine information
D) acquiring resources
E) investing
Ref:
19) Which of Luthans’ managerial activities involves socializing, politicking, and interacting
with outsiders?
A) traditional management
B) communicating
C) human resource management
D) networking
E) investing
Ref:

20) How does Luthans define a manager’s success?

A) by the quantity and quality of their performance
B) by the satisfaction and commitment of their employees
C) by the rate and quantity of pay raises
D) by the speed of their promotion
E) by their scores on a 360-degree feedback analysis
Ref:
21) According to Luthans’ research, successful managers spent more of their time on than on any
other activity.
A) traditional management
B) human resource management
C) networking
D) communicating
E) hiring and firing
R

24) While the Functions, Roles, Skills, and Activities approaches to management all differ, they
all recognize that effective and successful managers must develop which of the following?
A) people skills
B) technical skills
C) efficiency
D) entrepreneurialism
E) ability to network

25) An OB study would be least likely to be used to focus on which of the following problems?
A) an increase in absenteeism at a certain company
B) a fall in productivity in one shift of a manufacturing plant
C) a decrease in sales due to growing foreign competition
D) an increase in theft by employees at a retail store
E) excessive turnover in volunteer workers at a non-profit organization

26) If a person responds the same way over time, attribution theory states that the behavior
shows.
A) distinctiveness
B) consensus
C) consistency
D) continuity
E) stability
27) Janice is late for work each day by about ten minutes. How would attribution theory describe
this behavior?
A) It shows consensus.
B) It shows similarity.
C) It shows reliability.
D) It shows consistency.
E) It shows distinctiveness.
28) The more consistent a behavior, the more the observer is inclined to .
A) attribute it to interpretation
B) attribute it to internal causes
C) attribute it to consensus
D) attribute it to external causes
E) attribute it to distinctiveness

29) In order to predict human behavior, it is best to supplement your intuitive opinions with
information derived in what fashion?
A) common sense
B) direct observation
C) systematic inquiry
D) speculation
E) organizational theory

30) Which of the following is a reason that the study of organizational behavior is useful?
A) Human behavior does not vary a great deal between individuals and situations.
B) Human behavior is not random.
C) Human behavior is not consistent.
D) Human behavior is rarely predictable.
E) Human behavior is often not sensible.

31) What approach involves managers centering their decisions on the best available scientific
data?
A) intuition
B) organizational behavioral studies
C) substantive evidence approach
D) preconceived notions
E) evidence based management

32) What do the fundamental consistencies underlying the behavior of all individuals enable
researchers to do?
A) observe human behavior
B) systematize human behavior
C) research human behavior
D) predict human behavior
E) detect human behavior
33) Analyzing relationships, determining causes and effects, and basing conclusions on scientific
evidence all constitute aspects of study.
A) organizational
B) intuitive
C) theoretical
D) systematic
E) case-based

36) Psychology’s major contributions to the field of organizational behavior have been primarily
at what level of analysis?
A) the level of the group
B) the level of the individual
C) the level of the organization
D) the level of the culture
E) the level of interacting groups

37) Which behavioral science discipline is most focused on understanding individual behavior?
A) sociology
B) social psychology
C) psychology
D) anthropology
E) organizational behavior

38) The science that seeks to measure, explain, and sometimes change the behavior of humans
and other animals is known as .
A) psychiatry
B) psychology
C) sociology
D) political science
E) organizational behavior

39) blends concepts from psychology and sociology.

A) Corporate strategy
B) Anthropology
C) Political science.
D) Social psychology
E) Archaeology

40) The science that focuses on the influence people have on one another is .
A) psychology
B) anthropology
C) political science
D) social psychology
E) archaeology
41) Which of the following fields has most helped us understand differences in fundamental
values, attitudes, and behavior among people in different countries?
A) anthropology
B) psychology
C) political science
D) operations research
E) psycholinguistics

42) The subject of organizational culture has been most influenced by which behavioral science
discipline?
A) anthropology
B) psychology
C) social psychology
D) political science
E) corporate strategy

43) In order to predict human behavior with any degree of accuracy, what sort of variables must
be taken into account?
A) global
B) general
C) dependent
D) non-reactive
E) contingency

44) Which of the following OB topics is not central to managing employees’ fears about
terrorism?
A) emotion
B) motivation
C) communication
D) leadership
E) work design
45) What is the probable consequence of the fact that women significantly outnumber men on
U.S. college campuses?
A) Eventual parity in the number of men and women in the workforce.
B) An increase in the number of technical positions filled by women.
C) An increase in competition between men for professional and managerial jobs
D) A steady increase in the number of technical, professional, and managerial positions
E) A decrease in the competition for jobs in positions that have traditionally been filled by
women.

46) According to management guru Tom Peters, almost all quality improvement comes from of
design, manufacturing, layout, processes, and procedures.
A) modification
B) stratification
C) integration
D) separation
E) simplification

47) Today’s managers understand that the success of any effort at improving quality and
productivity must include.
A) process reengineering
B) quality management programs
C) customer service improvements
D) employees
E) manufacturing simplification
Ref:
48) Service industry jobs include all of the following except .
A) fast good counter worker
B) sales clerk
C) waiter
D) nurse
E) production line worker

49) Which of the following has not contributed to blurring the lines between employees’ work
life and personal life?
A) the creation of global organizations
B) communications technology allowing employees to work any time and from any place
C) organizations asking employees to put in longer hours
D) creation of flexible teams
E) the increase in dual career households

50) What growth area in OB research concerns how organizations develop human strengths,
foster vitality and resilience, and unlock potential?
A) positive organizational scholarship
B) ethical behavioral research
C) balancing work-life conflict
D) networked organizational research
E) temporariness studies

51) Which of the following has only recently been considered a primary dependent variable in
organizational behavior?
A) productivity
B) absenteeism
C) turnover
D) job satisfaction
E) organizational citizenship behavior
52) What term is used to describe voluntary and involuntary permanent withdrawal from an
organization?
A) absenteeism
B) turnover
C) downsizing
D) truancy
E) social atrophy
Ref:

53) ______ is discretionary behavior that is not part of an employee’s formal job requirement,
but that promotes the effective functioning of the organization.
A) Productivity
B) Motivation
C) Organizational citizenship
D) Organizational behavior
E) Corporate strategy
54) Individual-level independent variables include all of the following except .
A) leadership
B) learning
C) perception
D) motivation
E) decision-making

55) When Ms. McKay develops a strategy for achieving her department’s goals, she is
performing the function of management.
A) planning
B) organizing
C) leading
D) controlling
E) reacting

56) When Ms. McKay determines which employees will do what tasks, she is performing the
function of management.
A) planning
B) organizing
C) leading
D) controlling
E) reacting

57) When Ms. McKay motivates her employees and attempts to resolve conflicts among
department members, she is performing the function of management.
A) planning
B) organizing
C) leading
D) controlling
E) reacting
58) When Ms. McKay compares projected sales to actual sales in her department, she is
performing the function of management.
A) planning
B) organizing
C) leading
D) controlling
E) reacting
59) Josef Nobles has been a manager at Mountain Chemicals for five years. Hired for his
expertise in project accounting, he rose quickly through the ranks and is now the head of the
accounting and finance department. Josef is viewed as the rising star in the organization by his
superiors. According to Katz, the skills that Mr. Nobles was hired for were what type of skill?
A) human
B) conceptual
C) technical
D) controlling
E) directing

60) You are bringing together faculty from different behavioral disciplines to author a new
textbook in organizational behavior. Represented are professors from psychology, sociology,
social psychology, anthropology, political science, and industrial engineering. The faculty
member from should furnish information about personality, learning, and motivation.
A) sociology
B) psychology
C) anthropology
D) political science
E) industrial engineering

61) Which of the following statements is true about the term “ability”, as it is used in the field of
organizational behavior?
A) It refers to an individual’s willingness to perform various tasks.
B) It is a current assessment of what an individual can do.
C) It refers exclusively to intellectual skills.
D) It refers exclusively to physical skills.
E) It is a prediction of future aptitude based on current attitudes.

62) Which of the following is not a dimension of intellectual ability?

A) number aptitude
B) perceptual speed
C) spatial visualization
D) dynamic flexibility
E) social aptitude
63) What is a factor of intelligence that suggests that it makes sense to talk about overall
intelligence?
A) general mental ability
B) intelligent quotient
C) ability
D) cultural intelligence
E) perceptual speed
Ref:
64) Which of the following is not one of the nine basic abilities involved in the performance of
physical tasks?
A) stamina
B) dynamic flexibility
C) speed
D) body coordination
E) trun

65) Which of the following is not a biographical characteristic?

A) political affiliation
B) age
C) sex
D) tenure
E) race

66) What will be the largest demographic change in the U.S. workforce in the next decade?
A) increasing ethnic diversity
B) a fall in married workers
C) increasing age of workers
D) decreasing tenure of workers
E) more women in the workforce than men

67) Research shows that which of the following is likely to decrease as a worker grows older?
A) productivity
B) likelihood of quitting
C) absenteeism
D) vacation days taken
E) work ethic

68) Which of the following statements concerning tenure is not true?

A) Recent evidence demonstrates a positive relationship between seniority and job productivity.
B) Tenure does not appear to be a good predictor of employee productivity.
C) Tenure is a potent variable in explaining turnover.
D) Tenure and satisfaction are positively related.
E) Tenure and organizational investment are negatively related
69) Studies indicate that which of the following tends to decrease with increased tenure?
A) job satisfaction
B) productivity
C) absenteeism
D) raises and promotion
E) efficiency

70) Experiments performed by Ivan Pavlov led to what theory?

A) classical conditioning
B) operant conditioning
C) social learning
D) method reproduction
E) behavior shaping

71) What role did the meat play in Pavlov’s experiment with dogs?
A) an unconditioned response
B) a conditioned stimulus
C) a conditioned response
D) a reconditioned stimulus
E) an unconditioned stimulus
72) Classical conditioning would view which of the following as most likely to be a conditioned
response?
A) wincing when you stub your toe
B) driving on the right side of the road
C) flinching when startled by a loud noise
D) looking for shelter when the sky turns gray
E) mouth watering when you eat delicious food
73) In Pavlov’s experiment, the bell was a/an .
A) unconditioned stimulus
B) unconditioned response
C) conditioned stimulus
D) conditioned response
E) none of the above
74) Which of the following is not true of classical conditioning?
A) Classical conditioning is passive.
B) Classical conditioning can explain simple reflexive behaviors.
C) Learning a conditioned response involves building an association between a conditioned
stimulus and an unconditioned stimulus.
D) A neutral stimulus takes on the properties of a conditioned stimulus.
E) Classical conditioning is different in many respects from operant conditioning.

75) When Joe gets stressed he often drinks chamomile tea. This calms him since he associates
chamomile tea drinking with happy visits with his grandmother in his childhood. The calm
feeling brought on by the tea is an example of which of the following?
A) classical conditioning
B) operant conditioning
C) sensory learning
D) social learning
E) shaping

76) Why does classical conditioning theory fail to adequately describe behavior in the
workplace?
A) Most behavior of individuals in the workplace is reflexive rather than voluntary.
B) Most behavior of individuals in the workplace is emitted rather than elicited.
C) Most behavior of individuals in the workplace is complex.
D) It is very difficult to determine exactly which conditioned stimulus elicits which response in
the workplace.
E) Classical conditioning works well describing animal behavior but not human behavior.
77) Operant conditioning argues that .
A) behavior is reflexive
B) behavior is unlearned
C) behavior is a function of its consequences
D) the tendency to repeat a behavior is very strong
E) the tendency to repeat a behavior is instinctual
78) Which of the following researchers thought that reinforcement was the central factor
involved in behavioral change?
A) Pavlov
B) Fayol
C) Skinner
D) Deming
E) Surber

79) According to operant conditioning, when a behavior is not reinforced, what happens to the
probability of that behavior occurring again?
A) It increases.
B) It declines.
C) It remains unchanged.
D) It becomes zero.
E) It may increase or decrease based on other factors.

80) What do we call the view that we can learn both through observation and direct experience?
A) situational learning theory
B) classical learning
C) social learning theory
D) hands-on learning experience
E) the Pavlov principle

81) Four processes have been found to determine the influence that a model will have on an
individual. Which of the following is not one of those processes?
A) attentional processes
B) retention processes
C) motor reproduction processes
D) reinforcement processes
E) consequential processes

82) Which of the following processes deals with how well an individual remembers a model’s
action after it is no longer readily available?
A) attitudinal
B) retention
C) motor reproduction
D) reinforcement
E) attention

83) What do we call the practice of reinforcing closer and closer approximations of a desired
behavior?
A) modeling
B) shaping
C) classical conditioning
D) social learning
E) aping
84) Using shaping, which of the following is not a method that can be used to change behavior?
A) negative reinforcement
B) punishment
C) counseling
D) positive reinforcement
E) extinction
85) Suspending an employee for dishonest behavior is an example of which method of shaping
behavior?
A) extinction
B) negative reinforcement
C) punishment
D) poor planning
E) reaction

86) The corporate audit staff makes a series of randomly timed, unannounced visits to a company
office. On each visit they check the records to see that they are up to date and correct. These
visits are an example of which of the following?
A) positive reinforcement
B) variable-interval reinforcement schedule
C) continuous reinforcement schedule
D) fixed reinforcement schedule
E) static response method
87) In which reinforcement schedule is a reward provided after a given number of responses?
A) variable-ratio
B) fixed-ratio
C) variable-interval
D) fixed-interval
E) viable
88) According to research, which of the following is a schedule of reinforcement that promotes
the greatest resistance to extinction?
A) continuous
B) fixed interval
C) variable interval
D) fixed ratio
E) negative
90) The application of reinforcement concepts to individuals in the work setting is referred to as
A) classical conditioning
B) self-management
C) reengineering
D) OB Mod
E) social modeling
91) Who said “Give me a child at birth and I can make him into anything you want”?
A) B.F. Skinner
B) Ivan Pavlov
C) Sigmund Freud
D) James Emery
E) Ben Franklin
92) Sam is late coming back to work and you dock his pay. This is an example of .
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
E) classical conditioning
93) John’s attendance has historically been unreliable and you have decided to use reinforcement
and compliment him when his attendance record shows improvement. The most effective
schedule of reinforcement will probably be .
A) variable-interval intermittent
B) fixed-interval intermittent
C) continuous
D) punishment-based
E) shaped
94) What is the process by which individuals organize and interpret their sensory impressions in
order to give meaning to their environment?
A) interpretation
B) environmental analysis
C) social verification
D) outlook
E) perception
95) What are the three classes of factors that influence perception?
A) factors in the setting, factors in the environment, and factors in the motives
B) factors in the perceiver, factors in the target, and factors in the situation
C) factors in the character, factors in knowledge, and factors in experience
D) factors in the personality, factors in the character, and factors in the values
E) factors in the senses, factors in the surroundings, and factors in the lighting

96) Two people see the same thing at the same time yet interpret it differently. Where do the
factors that operate to shape their dissimilar perceptions reside?
A) the perceivers
B) the target
C) the timing
D) the context
E) the situation

97) Which of the following is not true about our perceptions of a target?
A) Objects that are close together will be perceived together rather than separately.
B) Persons that are similar to each other tend to be grouped together.
C) Targets are usually looked at in isolation.
D) Motion, sounds, size, and other attributes of a target shape the way we see it.
E) Objects that are distant from one another will be perceived separately rather than as a group.
98) What is the most relevant application of perception concepts to OB?
A) the perceptions people form about each other
B) the perceptions people form about their employer
C) the perceptions people form about their culture
D) the perceptions people form about society
E) the perceptions people form about external reality

99) What is the name of the theory that deals with how we explain behavior differently
depending on the meaning we assign to the actor?
A) behavioral theory
B) judgment theory
C) selective perception theory
 D) attribution theory
E) equality theory
100) In attribution theory, what is distinctiveness?
A) whether an individual displays consistent behaviors in different situations
B) whether an individual displays different behaviors in different situations
C) whether an individual displays consistent behaviors in similar situations
D) whether an individual displays different behaviors in similar situations
E) whether an individual displays different behavior from other people

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61 Which of the following forms the basis for the autocratic model of OB
A Obedience
B Authority
C Power
D Dependence on boss
View Answer

Answer: Power
62 Which one of the following is the definition given by Fred Luthans
A“Organisational behaviour is to understand, predicting and controlling human
behaviour at work”
B“Organisational behaviour is subset of management activities concerned to human
behaviour”
C “Organisational behaviour is a branch of social sciences that seeks to build theories”
D “Organisational behaviour is a field of study that investigates the impact on behaviour”
View Answer

Answer: “Organisational behaviour is to understand, predicting and

controlling human behaviour at work”
63 Which of the following is not correct for the organisational behaviour?
A Organisational behaviour is an integral part of management
B Organisational behaviour is a disciplinary approach
C Organisational behaviour helps in analysis of behaviour
D “Organisational behaviour is goal-oriented
View Answer

Answer: Organisational behaviour is a disciplinary approach

64 Which of these suggestions is an effective way to deal with stress?
A Meditation
B Exercise
C Talking with others
D All of the given options
View Answer

Answer: All of the given options

65 Who distinguished between intrinsic motivation and extrinsic motivation?
A Frederick Taylor
B Frederick Herzberg
C David McClelland
D Edward Deci
View Answer

Answer: Edward Deci

66 Unemployment benefits are typically about________________________ percent
of a person’s earnings and last for .
A 50;26 weeks
B 75; 1 year
C 100; 2 years
D 25; 4 weeks
View Answer

Answer: 50;26 weeks

67 Expectancy theory focuses on the relationships between which three factors?
A Needs, effort and persistence
B Needs, performance and inputs
C Inputs, performance and outcomes
D Needs, performance and outcomes
View Answer

Answer: Needs, performance and outcomes

68Communication between two members of a project team from different function,
but the same level of authority is communication.
A UPward
B Downward
C Lateral
D Diagonal
View Answer

Answer: Lateral
69are programs designed to help employees whose job performance is suffering
because of physical, mental, or emotional problems.
A Employee Assistance Programs
B Wellness Programs
C Safety Programs
D Managed health
View Answer

Answer: Employee Assistance Programs

70 Placing a dollar value on the worth of a job is known as
A Job Pricing
B Pay Grades
C Pay Ranges
D Single-Rate System
View Answer

Answer: Job Pricing

71 The 360-degree appraisal
A works best in large organizations
B provides feedback from a verity of individuals
C aids in developing competitive intelligence
D diminishes the effect of development in the appraisal process
View Answer

Answer: provides feedback from a verity of individuals

72 Following are the phases of the Motivational Process except
A Need Identification
B Selecting Goals
C Extinction
D Consequences of performance Reward/punishments
View Answer

Answer: Extinction

Questions
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41 The ________ leadership style is an expression of the leader’s trust in the abilities
of his subordinates.
A Participative
B Delegative
C Authoritarian
D All of the above
View Answer

Answer: All of the above

42The two dimensions of leadership which emerged from the Leader Behavior
Description Questionnaire were ‘consideration’ and ‘________’.
A Energizing
B Initiating structure
C Deliberate
D Commanding
View Answer

Answer: Initiating structure

43Identify the steps involved in achieving improvement in communication within the
organization.
A Sending messages, Use of multiple channels, Promoting inter-group communication
B Simple messages, Use of multiple channels, promoting inter-group interaction
C Simple messages, Use of multiple channels, promoting inter-group communication
D Simple messages, Use of multiple methods, promoting inter-group communication
View Answer

Answer: Simple messages, Use of multiple channels, promoting inter-

group communication
44 What is play to some people maybe to others.
A Responsibility
B Duty
C Work
D None of the above
View Answer

Answer: Work
45 The purpose of job enrichment is to
A expand the number of tasks an individual can do
B increase job efficiency
C increase job effectiveness
D All of the given options
View Answer

Answer: increase job efficiency

46 Strategic planning as a broad concept consists of
A corporate strategy and business strategy
B strategy formulation and strategy implementation
C inputs and outputs
D environmental analysis and internal analysis
View Answer

Answer: strategy formulation and strategy implementation

47 According to Herzberg, which of the following is a maintenance factor?
A Salary
B Work itself
C Responsibility
D Recognition
View Answer

Answer: Recognition
48Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through
which type of power?
A Legitimate
B Reward
C Expert
D Charismatic
View Answer

Answer: Expert
49 Functional managers are responsible
A for a single area of activity
B to the upper level of management and staff
C for complex organizational sub-units
D for obtaining copyrights and patents for newly developed processes and equipment
View Answer

Answer: for a single area of activity

50 The problem-solving process begins with
A clarification of the situation
B establishment of alternatives
C identification of the difficulty
D isolation of the cause
View Answer

Answer: identification of the difficulty

51___________ a young Welsh factory owner was one of the first to emphasise the
human needs of employees: He refused to employ young children
A Andrew Ure
B J.N. Tata
C Robert Owen
D None of these
View Answer

Answer: Robert Owen

52 Contribution/s of human relations movement is/are
A Great Depression
B Labour Movement
C Hawthorne Studies
D All of these
View Answer

Answer: All of these

53 Edward Tolman is related to
A Behaviourist Framework
B Cognitive approach
C Social Cognitive Framework
D None of these
View Answer

Answer: Cognitive approach

54Hawthorne Studies is related to which stage of the organisational behaviour
evolution
A Industrial revolution
B Scientific management
C Organisational behaviour
D Human relations movement
View Answer

Answer: Human relations movement

55 Meso organisation behaviour is related with
A Individual behaviour
B Group behaviour
C Organisational behaviour
D None of these
View Answer

Answer: Group behaviour

56Organisational behaviour is a field of study backed by a body of associated with
growing concern for people at workplace
A Theory
B Research
C Application
D All of the above
View Answer

Answer: All of the above

57The field of organisational behaviour examines such questions as the nature of
leadership, effective team development, and
A Interpersonal conflict resolution; motivation of individuals
B Organisational control; conflict management
C Motivation of individuals; planning
D Planning; development
View Answer

Answer: Interpersonal conflict resolution; motivation of individuals

58 The field of organisational behaviour is primarily concerned with
A The behaviour of individual and groups
B How resources are effectively managed
C Control processes and interactions between organisations, external context
D Both a and c
View Answer
 Answer: Both a and c
59Which of the following represents correct sequencing of historical developments of
Organisational Behaviour?
A Industrial revolution —> Scientific management –> Human relations movement –> OB
BIndustrial revolution —> Human relations movement —> Scientific management –>
OB
C Scientific management —> Human relations movement –> Industrial revolution –> OB
D All of the above
View Answer

Answer: Industrial revolution —> Scientific management –> Human

relations movement –> OB
60 Which of the following frameworks is based on the expectancy, demand and
incentive concepts
A The cognitive framework
B The behaviouristic framework
C The social learning framework
D The supportive framework
View Answer

Answer: The cognitive framework

Questions
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21 “Might is right” is the motto of
A Autocratic Model
B Custodial Model
C Supportive Mode
D Collegial Model
View Answer

Answer: Autocratic Model

22 The____________ is based on the environment. Though____________ like
thinking, expectations and perception do exist, and they are not needed to manage
or predict behaviour.
A Behaviouristic approach, Cognitive processes
B cognitive processes, behaviouristic approach
C Social cognitive, behaviouristic approach
D Cognitive processes, social cognitive
View Answer

Answer: Behaviouristic approach, Cognitive processes

23Which of the following personality characteristics are associated with people who
are likely to exhibit violent behavior on the job?
A Neurotic
B Optimistic
C Extraverted
D Type A
View Answer

Answer: Neurotic
24In most large facilities, who is responsible for reducing unsafe working conditions
and reducing unsafe acts by employees?
A Chief executive officer
B Chief safety officer
C Occupational safety and health officer
D None of the above
View Answer

Answer: Chief safety officer

25Stress can affect not only your health but also other aspects of your life. What else
can be affected by stress?
A Family relationships
B Work performance
C Your attention to safety
D All of the given options
View Answer

Answer: All of the given options

26 Unsafe acts can be reduced through all of the following methods except:
A Job rotation
B Screening
C Training
D All of the above
View Answer

Answer: Job rotation

27 A horizontal extension of the object to increase task variety is called:
A Job evaluation
B Job enrichment
C Job enlargement
D Job rotationuestion
View Answer

Answer: Job enlargement

28 Total compensation constitutes of
A direct rewards
B indirect rewards
C both of the given options
D none of the given options
View Answer

Answer: both of the given options

29A system of retirement benefits that provides benefits like disability insurance,
survivor’sbenefits, and Medicare is called.
A Encoding
B Unemployment Compensation
C Workers’ Compensation
D Security benefit
View Answer

Answer: Social Security

30exists when individuals performing similar jobs for the same firm are paid
according to factors unique to the employee
A Employee Equity
B Team Equity
C Internal Equity
D All of the given options
View Answer

Answer: Employee Equity

31The evaluator uses a list of behavioral descriptions and checks off those behaviors
that apply to the employee. This method of appraisal is called
A Forced-Choice Appraisal
B Forced Distribution Appraisal
C Checklist Appraisal
D Behaviorally Anchored Rating Scales
View Answer

Answer: Checklist Appraisal

32Employee evaluations are directly affected by a “supervisor’s perceptions of who is
believed to be in control of the employee’s performance – the employer or the
manager.” This theory is known as
A Attribution Theory
B Stereotype
C Halo Effect
D None of above options
View Answer

Answer: Attribution Theory

33 We can define as activities people perform to acquire, enhance, and use power
and other resources to obtain their preferred outcomes in a situation of uncertainty or
disagreement.
A Organizational politics
B Executing authority
C Collective bargaining
D Position power
View Answer

Answer: Organizational politics

34 Protection from discrimination, safe working conditions and union formulation are
rights, provided to employees.
A Contractual
B Individual
C Statutory
D Organizational
View Answer

Answer: Statutory
35 is the process whereby union members vote out their union as their representative.
A Authorization card
B Representation certification
C Representation decertification
D Trade union election
View Answer

Answer: Representation decertification

36 The trust is based on the behavioral predictability that comes from a history of
interaction
A Deterrence-based
B Knowledge-based
C Identification-based
D None of the given options
View Answer

Answer: Knowledge-based
37Any compensation method that ties pay to the quantity or quality of work the
personproduces is called
A Gain-sharing Plan
B Incentive Plan
C Compensation Plan
D Pay for Performance Plan
View Answer

Answer: Pay for Performance Plan

38 is solely responsible for managing individual’s career.
A Individual
B Team
C Organization
D HR Manager
View Answer
 Answer: Individual
39 Upward appraisal is done by
A Immediate Supervisor
B Peers
C Subordinates
D All of the above
View Answer

Answer: Subordinates
40 Following ways can be used to avoid the high turnover of employees except
A Use Recognition
B Use the money
C Use Positive Reinforcement
D All of the above
View Answer

Answer: Use the money

Questions
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1The Hawthorne studies are of utmost significance as they form an honest and
concerted attempt to understand:
A The human factor
B Employee attitudes
C The workers social situations
D All of the above
View Answer

Answer: All of the above

2 Work attitudes can be reflected in an organization through
A Job satisfaction
B Organizational commitment
C Both ‘A’ and ‘B’
D None of the above
View Answer

Answer: Both ‘A’ and ‘B’

3 The model(s) of Organizational Behaviour is (are):
A Autocratic
B Custodial
C Supportive
D All of the above
View Answer

Answer: All of the above

4 At the norming stage, the team is involved in defining ………
A Goals
B Roles
C Relations
D None of the above
View Answer

Answer: Goals
5The philosophy that guides an organization’s policies towards its employees and
customers is an important part of
A Management strategy
B Organization behavior
C Organizational culture
D Organization development
View Answer

Answer: Organizational culture

6 Feature(s) of Maslow’s need hierarchy theory is (are):
A Theory of human motives
B Classifies basic human needs in a hierarchy
C Theory of human motivation
D All of the above
View Answer

Answer: All of the above

7 Organization structure primarily refers to
A how activities are coordinated & controlled
B how resources are allocated
C the location of departments and office space
D the policy statements developed by the firm
View Answer

Answer: how activities are coordinated & controlled

8 A major problem with a task force type of management is
A there is no logical basis for task force information
B its status is too inflexible
C accountability
D lack of planning
View Answer

Answer: its status is too inflexible

9 Communication begins with
A Encoding
B Idea Origination
C Decoding
D Channel Selection
View Answer

Answer: Idea Origination

10 Policies are sometimes defined as a(n)
A Shortcut For Thinking
B Action Plan
C Substitute For Strategy
D Substitute For Management Authority
View Answer

Answer: Substitute For Management Authority

11 A study of the culture and practises in different societies is called
A Personality
B Anthropology
C Perception
D Attitudes
View Answer

Answer: Anthropology
12 ____________ is known as “the father of scientific management.”
A Fredrick W. Taylor
B Henry Fayol
C Robert Owen
D None of these
View Answer

Answer: Fredrick W. Taylor

13_____________ embodies a team concept, is based on the principle of mutual
contribution by employer and employees
A Autocratic model
B Custodial model
C Supportive Model
D Collegial Model
View Answer

Answer: Collegial Model

14 Forces affecting organisational behaviour are
A People
B Environment
C Technology
D All of the above
View Answer

Answer: All of the above

15 In present context, challenges for OB are
A Employee expectation
B Workforce diversity
C Globalization
D All of the above
View Answer

Answer: All of the above

16“Leadership motivates the people to work and not the power of money”, this
concept is related to
A Autocratic model
B Custodial model
C Supportive Model
D Collegial Model
View Answer

Answer: Custodial model

17 Organisational behaviour is
A A science
B An art
C A science as well as an art
D None of the above
View Answer

Answer: A science as well as an art

18 The term ‘psychology’ is derived from the word ‘psyche’, which means ‘soul’ or
‘spirit’
A Latin
B French
C Greek
D None of the above
View Answer

Answer: Greek
19 The study of organisation behaviour has certain basic assumptions. They are
A An industrial enterprise is an organisation of people
B These people must be motivated to work effectively
C The goals of the employee and the employer may not necessarily coincide
D All of the above
View Answer

Answer: All of the above

20 Which of the following frameworks is used in the development of the overall model
of OB?
A The cognitive framework
B The behaviouristic framework
C The social learning framework
D All of the above
View Answer

Answer: All of the above