SAMPEL 9001 Audit Report

Audit Report 9001Ed:6.4 SFR:42 Rev: Mar13ICA Indonesia Auditor: Zulfahmi NuraClient:Ref:PT. PATRA MITRA BERKAH ABADI.
RA BERKAH ABADI. Page 1 of 8 Date:21/02/2018

ICA Indonesia is the trading style of Integrated Quality Standards whose address can be found by visiting www.ICA-indonesia.com
Organisation Name: PT. PATRA MITRA BERKAH ABADI Standard Being Audited: 9001:2015
Address: Jl.Raya Pulorengas No.9 Rt.008 Rw.003 Ds.Sindangjaya, Kec.Cabangbungin Kab.Bekasi
Other Addresses: N/A

Contact
Contact Name: Totok Wisnu Wardhana Director Tel: -
Position:
Current Cert Exp: First Certificate E-Mail: - Web: -
Scope of Contractor for Architecture, Civil and Engineering Construction Works including General Manufacturing X
Organisation Cert: Supplier Service Industry 
Full Time: 10
Scope Of Audit: Stage One:  Stage Two:  Surveillance: X Other: N/A Number Of Staff:
Part Time: 0
SAMPEL
Organisation Reg: Certification Reg: Other Standards Held: No other Standard
Exclusions: 7.3 & 7.5.4
Audit Boundary: Office only (There was not project site yet)
(Locations audited)
Previous Issues: N/A

Confirm Closeout: N/A
Non Conformances: Critical: 0 Minor: 0 Observations: 0 See below and in the content of this report for details
There Were 0 Observations Found At This Audit:

 Sections 00, Of This Report
Auditor Comments: There Were 0 Minor Non-Conformances Found At This Audit:

 Sections 00, Of This Report
(Overview Of There Were 0 Major Non-Conformances Found At This Audit:
Findings)  Sections 00, Of This Report
It Is Therefore Recommended By The Auditor That Certification Is Commenced
The Content of this audit report has been verified by the Scheme Manager
Denotes Compulsory
Procedure Observation: O Not Assessed: X Non Conformance: N (NC-Critical, NM-Minor) Conformance: Y
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Audit Report 9001Ed:6.4 SFR:42 Rev: Mar13ICA Indonesia Auditor: Zulfahmi NuraClient:Ref:PT. PATRA MITRA BERKAH ABADI. Page 2 of 8 Date:21/02/2018
AUDIT COMPLIANCE
The auditor/s confirm that there is no known conflict of interest with the organisation being audited.
The organisation confirms that it will not conceal any evidence that might influence the results of this audit.
Print Name Signature (if printed)

For Audit Team Zulfahmi Nura, Lead Auditor
For Organisation Totok Wisnu Wardhana
PRESENT
SAMPEL
Name Opening Meeting Closing Meeting
1 Zulfahmi Nura, Lead Auditor  
2 Totok Wisnu Wardhana  
3 Nur Kenni  
4 Rukmana  
5 Mishabul Munir  
6 Joko Adi Wibowo  
7
The audit team must be free to speak to any relevant member of staff that they feel may assist their findings.
Denotes Compulsory
# Standard Section Conf Remarks/Evidence(non-conformances & observations in Red type)
01 General Requirements Y It was observed that general requirements are maintained to a satisfactory level.
Documentation Existing documents that are in use, including operating procedures, guidelines, minutes meeting,
02 Y
Requirements external documents are maintained and records as per the requirements.
Quality Manual describes the quality management system of PT. PATRA MITRA BERKAH ABADI
SAMPEL
Management Systems as required by ISO 9001:2015 standard. It covers all activities performs by PT. PATRA MITRA
03 Y
Manuals BERKAH ABADI of the company. The scope of QMS is Contractor for Architecture, Civil and
Engineering Construction Works including General Supplier.
04 Document Control Y Procedure in place & use, held in the Standard Operating Procedures Manual
05 Record Control Y Procedure in place & use, held in the Standard Operating Procedures Manual
It was observed that senior management expressed their commitment to fully utilize the Quality
Manual in organising and implementing quality procedures company wide. Directives have been
06 Management Commitment Y issued by the management to the concerned department head to fully adhere to the quality
procedures, which will be assessed during annual evaluation process to ensure that the
responsibilities are implemented and carried to its required standards.
It was observed that Quality Policy established and well communicated to all personnels within
07 Policies Y
the company.
Various measures have been implemented to ensure customer friendly environment, such as
implementing a customer feedback form to get customer updates on the services provided by the
08 Customer Focus Y
company. These feedbact information is reviewed during management meetings and necessary
steps are implemented.
There were some objectives and target defined. The objectives are S.M.A.R.T, method to
09 Objectives Y
measures its target was defined.
Denotes Compulsory
Management System Planning is done in order to meet the objectives of QMS, and it is according to the other
10 Y
Planning requirements of quality managemennt system. All the results are being documented in the end.
It was observed that responsibility & authority have been defined as per organisation chart. It was
11 Responsibility & Authority Y
clear defined.
SAMPEL
Management
12 Y Joko Adi Wibowo is the appointed Management Representative.
Representative
Effective communication is established for effectiveness in organization.For communication the

effectiveness of QMS different methods are required which include :
Communication 1. Management Review Meetings
13 Y
Internal/External 2. Electronic Mails
3. Progress Project Meeting
4. Telephone Contact etc
Management Review Meeting has been done periodically every six month. Minutes of meeting has
14 Management Review Y been sighted. As per company guidelines, MR is responsible for following up on all tasks
assigned at the management meetings, and minutes are filed under the supervision of MR.
15 Provision Of Resources Y Resources provided as per company policy and procedures.
It was observed that Competency standards have been established and evaluated. Training
Competence, Awareness &
16 Y program was established, evaluation of training have been done. Training records are filed
Training
effectively.
17 Infrastructure Y Proper location, necessary facilities and equipment installed and well maintained.
Work Environment Work environment managed very well, all required resources, provide to staff. All tools, lights and
18 Y
(Tour Essential) other essential resources found in place.
Denotes Compulsory
Planning Of Product It was sighted Project Quality Plan is established. Up date is done when there was change
19 Y
Realisation regarding the project items.
20 Design & Development X Excluded (7.3)
SAMPEL
21 Purchasing Y Procedure in place, approved list being updated.
PT. PATRA MITRA BERKAH ABADI maintains the identification of the configuration of the
22 Identification & Traceability Y services in order to identify any differences between the actual configuration and the specified
configuration. All the documents, contracts, project requests have specific reference number.
23 Customer Property X Excluded (7.5.4)
PT. PATRA MITRA BERKAH ABADI preserves the product during internal processing and post
24 Preservation of Product Y
project activities.
Control Of Monitoring &

25 Y Procedure in place, equipment and devices being calibrated on regular basis.
Measurement Devices
26 Customer Satisfaction Y Procedure in place. Customer survey carried out ater project completed. Records were available.
Denotes Compulsory
27 Internal Audits Y Procedure in place & use, held in the Standard Operating Procedures Manual
28
29
Process Control
Non Conformance Control

Y
Y
SAMPEL
Verified that the planning and implementation of the monitoring, measurement, analysis and
improvement processes are effectively done.
Procedure in place & use, held in the Standard Operating Procedures Manual
30 Complaints Y Procedure in place & use, held in the Standard Operating Procedures Manual
31 Corrective Action Y Procedure in place & use, held in the Standard Operating Procedures Manual
32 Preventive Action Y Procedure in place & use, held in the Standard Operating Procedures Manual
Graph being generated for non conformances and customer complaints, improvvements being
33 Analysis Of Data Y
measured in each area and category.
Operational control process in place, work in progress or completed works being monitored for
34 Operational Control Y conformance to company standards, legal specification and customer requirements as per
operation control process.
35 Risk Management X
Denotes Compulsory
Audit Notes:
N1
N2
N3
N4
N5
SAMPEL
N6
N7
N8
N9
N10
END
Denotes Compulsory
Non Conformance Report (One Form per N/C) NOT USED AT THIS REPORT
N/C Issued Date Of
Organisation Name:
Number: By: Issue:
SAMPEL
Address:
Received By:
Contact Position: Tel:
Contact Name:
Nature Of Non To Be Closed-

Conformance: Out By Date:
Non Conformance: Standard: 9001 Section: Critical: X Minor: X Other: X
Closed-Out By:
Signature: Date:
Name
Corrective &
Preventive Actions
Proposed/Taken:
Signed By:
Print Name: Date:
For ICA (UK) Ltd
Denotes Compulsory

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Audit Report 9001Ed:6.4 SFR:42 Rev: Mar13ICA Indonesia Auditor: Zulfahmi NuraClient:Ref:PT. PATRA MITRA BERKAH ABADI.

RA BERKAH ABADI. Page 1 of 8 Date:21/02/2018

Address: Jl.Raya Pulorengas No.9 Rt.008 Rw.003 Ds.Sindangjaya, Kec.Cabangbungin Kab.Bekasi

Other Addresses: N/A

Previous Issues: N/A

There Were 0 Observations Found At This Audit:

Auditor Comments: There Were 0 Minor Non-Conformances Found At This Audit:

Print Name Signature (if printed)

For Organisation Totok Wisnu Wardhana

# Standard Section Conf Remarks/Evidence(non-conformances & observations in Red type)

# Standard Section Conf Remarks/Evidence(non-conformances & observations in Red type)

Effective communication is established for effectiveness in organization.For communication the

15 Provision Of Resources Y Resources provided as per company policy and procedures.

# Standard Section Conf Remarks/Evidence(non-conformances & observations in Red type)

20 Design & Development X Excluded (7.3)

23 Customer Property X Excluded (7.5.4)

Control Of Monitoring &

# Standard Section Conf Remarks/Evidence(non-conformances & observations in Red type)

Non Conformance Control

Nature Of Non To Be Closed-

Non Conformance: Standard: 9001 Section: Critical: X Minor: X Other: X

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