Rev 16-10-2019

EBP QP ROADMAP Assessment

EBPI Argentina 20% Brasil 45% Chile 28% Colombia 45% Perú 39%

General Acha General Roca Malargüe U2-U3 Petrolina Santa Cruz Araripina Santa Rosa San Gabriel Cartagena Manizales Huachipa
Pillars PB RM PW PW PB PB PW PB PW PB RM PW RM PB RM
Why? Topics
30% 0% 5% 5% 46% 72% 11% 33% 12% 53% 0% 0% 29% 43% 0%
Quality Committee Driving quality improvement 69% 58% 56% 42% 50% 50% 75% 75% 75% 75%
actions in harmony with market
requirements in each country​. 1. Policy
There are one, but only on 50% 50% No 0% 0% No 0% 0% Integrated policy 75% 75% Basic coment in policy of 75% 75%
WEB. management system
(ISO9001 Lima).

2. Meeting agenda and meeting without agenda 25% 25% meeting without agenda 25% 25% meeting without agenda 50% 50% meeting without agenda 25% 25% meeting without agenda 25% 25%
neither responsibilities like neither responsibilities like neither responsibilities like neither responsibilities like neither responsibilities like
responsabilities in Quality ONE ETEX. ONE ETEX. ONE ETEX (integrated with FC ONE ETEX. ONE ETEX.
Committee (deployment). and SupplyChain)

3. Quality cooondinator in place. Alicia Tami 100% 100% ANA but for the Qcommittee 100% 100% Mauricio Tobar 100% 100% María Orozco 100% 100% Jorge Castillo 100% 100%

4. Monthly meeting monthly 100% monthly 100% each 2 month 50% 50% monthly 100% 100% monthly 100% 100%

Process and Quality Plan Assuring conformance to 40% 19% 19% 30% 65% 90% 25% 63% 65% 33% 55% 80% 58% 73% 55% 55%
standards for each process step
regarding product 1. ETEX QC plan available. Spected Q4 2019 75% Siniat Kit. Main weaks are 50% No like siniat indicate 25% No like siniat indicate 25% 33% Siniat Kit but some 75% Siniat Kit 100% Some done like siniat 50% 75% Not fully, parts are not done 75% No like siniat indicate 75% Close but still pending some 75% based on siniat kit 75% 75% close to recomended 75% 75%
raw materials. equipment not in place indicate (DCW, A3 and because desition. in pw
characteristics and control setting)
methods, leading to less room
for errors and waste​. 2. ETEX procedures in local language. Some 25% No like siniat indicate 25% No like siniat indicate 25% 25% 100% 100% No like siniat indicate 25% 75% the most of the procedures 75% some tests are availables 50% 63% 100% 50% 75% Siniat Kit in english 25% 25%
of siniat kit when are need.

3. Product data sheet w CTC Comunicate a STDR 0% Data sheet w/o CTC 25% No ctc 0% no ctc 0% 8% No with ctc 25% 100% no with ctc 25% 50% non in siniat europe's 75% non in siniat europe's 50% 63% like datasheet from europe 75% 50% 63% move to datasheet like europe 50% 50%
template but with CTC. template but with CTC.

4. SP(3,4,5,6,16,17, 19, 23, 24 y 25) New SP19 this in 2019 75% SP23+SP25, partially SP03 50% related SP3 + SP19 25% ralated SP3+SP19 25% 33% only sp3 and sp4 50% the most of them 75% desn´t know SP1 neither SP3 0% 42% SP3, SP5, SP6, SP16, SP19 in a 50% No SP 50% the most of mandatory 75% No SP 75% sp3, sp16, sp5 50% 50%
partial way
mandatory's in place.
5. Correct use of SFC's tool. uses of SFC but reporting in 50% No SFC No SFC 50% admin doesnt know how 75% admin can not make changes 75% No SFC 75% In a partial way (wo revision 50% no sfc 0% 25% SFCQP 100%, SFC non fully 75% No SFC 75% 75% 75%
Excel; use beggining use make changes. of data in SFC for daily used
SFCQP. meeting)

Conformity index Consistency in our processes, 13% 0% 0% 0% 8% 31% 81% 0% 41% 31% 0% 19% 0% 0% 0% 0% 0% 44% 0% 22%
ensuring that critical to
customer and quality acceptance 1. CI in place
very beggining 25% 0% 0% 0% 6% Ok but nos comunicated to 50% Ok but nos comunicated to 50% No 0% 33% ok but not comunicated to 50% not done 0% 25% 0% 0% 0% 0% 0% ok but not comunicated to 75% 0% 38%
shofloor shofloor the shopfloor the shopfloor
criteria are well defined ​
2. SFC report available Some effort in fonfigurate 25% No SFC No SFC No SFC 25% Not configurated 0% but there are some missed 75% No SFC 38% not funtional 25% no sfc 25% 0% 0% 0% 0% 0% 0% 0%
but not funtional. values

3. Actions to reach the target Not yet 0% 0% 0% 0% 0% good values but didn't use 75% OK 100% No 0% 58% some actions to increase MD 50% not done 0% 25% 0% 0% 0% 0% 0% analisys at the end of the 75% 0% 38%
narrow limits month
(C1=10; C2>5; C3=0)
4. Visual management Not yet 0% 0% 0% 0% 0% No 0% Monthly report 100% No 0% 33% 0% 0% 0% 0% 0% 0% 0% 0% some actions in order to 25% 0% 13%

Quality Maturity Matrix Harmonize our internal 42% 0% 0% 14% 42% 100% 0% 47% 0% 0% 0% 75% 0% 38% 50% 50%
processes with the aim to
increase customer satisfaction 1. Assess initial maturity level Done 100% No 0% No 0% 33% Done 100% done 2017 100% no 0% 67% Self assessment in 2015. 0% 0% 0% missed PW and RM 75% 0% 38% on june 75% 75%

and reduce claims 2. Action plan focus on increase the Little action developed in 25% No 0% no 0% 8% just begins 25% yes 100% no 0% 42% 0% 0% 0% missed PW and RM 75% 0% 38% since june, missed RM 75% 75%
order to enhance
level of mathurity.
3. Assess maturity level yearly Not yet 0% No 0% no 0% 0% just begins 0% done 2019 100% no 0% 33% 0% 0% 0% missed PW and RM 75% 0% 38% 0% 0%

People Knowledge Continuously and consistently 19% 6% 6% 10% 56% 44% 6% 35% 31% 13% 29% 44% 44% 44% 19% 19%
leveraging best practises and
experiences of the group in an 1. Job description w/ needed skills Possition and responsibilities 25% Possition and responsibilities 25% Possition and responsibilities 25% 25% Matrix with need per position. 75% Matrix with need per position. 75% Possition and responsibilities 25% 58% raise of skills was done 50% raise of skills was done 50% 50% 5 estrellas 75% 5 estrellas 75% 75% Possition and responsibilities 25% 25%
well know well know well know well know well know
effective manner​

2. Training programme No 0% No 0% No 0% 0% Same matrix 100% same matrix 100% no 0% 67% training done each year but 25% 0% 13% 5 estrellas 50% 5 estrellas 50% 50% no plan 0% 0%
not in a planed way.

3. IDP and certify competency IDP for QP Manager 50% No 0% No 0% 17% IDP for QP Manager 50% No 0% no 0% 17% IDP for QP Manager 50% 0% 25% IDP for QP Manager + 50% 5 estrellas 50% 50% IDP for QP Manager 50% 50%
Process Manager

4. good practices and shared No 0% No 0% No 0% 0% No 0% No 0% No 0% 0% No 0% No 0% No 0% No 0% 0% No 0% 0%

5. Knowledge database Local by drive/oneDrive 0%

Increase quality awareness Quality, after safety, should be 0% 0% 0% 0% 25% 44% 25% 42% 19% 13% 16% 44% 44% 44% 13% 13%
top of mind among all
employees in the organisation​
1. Quality conversation No 0% No 0% No 0% 0% no 0% no 0% no 0% 0% use to be before a 25% use to be before a 25% 25% No 0% no 0% 0% 0% 0%
conversation related with conversation related with
quality awareness. quality awareness.

2. Quality dashboard in shopfloor. No 0% No 0% No 0% 0% dashboard in shopfloor 100% a lot of publications 100% dashboard in control room 100% 100% 0% 0% 0% CPM 50% CPM 50% 50% 0% 0%

3. Quality awareness (non No 0% No 0% No 0% 0% no 0% some really big problems 75% no 0% 25% Quality awareness posted on 50% Quality awareness in some 25% 38% CPM 50% CPM 50% 50% Quality awareness posted on 50% 50%
site in quality station cases site in quality station
complaints).

4. CPM (c1/c2/c3+nb claims+cost) No 0% No 0% No 0% 0% no 0% no 0% no 0% no 0% no 0% 0% Sí, pero sin C1/C2/C3 75% Sí, pero sin C1/C2/C3 75% 75% no 0% 0%

Levels Activities related Priority Time Schedule

0% No activities related. Is not a priority no advances

25% Some points are doing but Low priority 25% advance
non in standard.
50% Activities are done in a partial It is a priority when they fase 50% andvance
way. problems
75% Some activities are fully done High priority for QP. 75% advance
with recomended frecuency.

100% Fully done. High priority for Plant manager. fully done
 Rev 09-10-2019 100% 100%
0% 0%
EBP QP ROADMAP

X High level of resources

O some resources
22% 88%
Expected at
the end Main Resources Blocking Points
Pillars Why? Topics GOAL Score 2019 2020 2020 2020 2020 2021 2021 2021 2021
Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 QP PROD MAINT CAPEX
Quality Committee Driving quality improvement 69% 81%
actions in harmony with market
requirements in each country​. 1. Policy BU 50% 50%
2. Meeting agenda and Deploy ETEX ONE BU 25% 75%
responsabilities in Quality x Q Commitee Fear to change
Committee (deployment).

3. Quality cooondinator in place. BU 100% 100%

4. Monthly meeting BU 100% 100%

Process and Quality Plan Assuring conformance to 30% 90%

standards for each process step
regarding product 1. ETEX QC plan available. ETEX QC implemented PB 50% 100%
characteristics and control x
1
methods, leading to less room
2 for errors and waste​. PW 25% 75% x Low priority
2. ETEX procedures in local All the procedures in PB 25% 100%
language. local language o Non person dedicated
1
2 PW 25% 100% o Non person dedicated
1 3. Product data sheet w CTC PB 25% 100% x
2 PW 0% 50% x
4. SP(3,4,5,6,16,17, 19, 23, 24 y 25) Assessment BU 33% 75%
mandatory's in place. accomplished:
3
SP03 Stucco
SP05 Kettle
SP06 Lumps Enought time to do SCP
periodica analysis
SP16 Dryer
SP23 Foam
5. Correct use of SFC's tool. Full use of SFC tools. PB 50% 100%
1
Conformity index Consistency in our processes, 8% 92%
ensuring that critical to
customer and quality acceptance 1. CI in place CI Dashboard PB 25% 100%
criteria are well defined ​ comunicated to Labour
workers

PW 0% 100% Labour
RM 0% 100% Labour
2. SFC report available 0% 100% IT Availability of Serge
3. Actions to reach the target Action plan to PB 0% 100%
(C1=10; C2>5; C3=0) enhance Labour shopfloor not involved
comunicated.

PW 0% 50%
RM 0% 75%
4. Visual management Dashboard in PB 0% 100%
shopfloor and people
trained

PW 0% 75%
RM 0% 100%

Quality Maturity Matrix Harmonize our internal 14%

processes with the aim to
increase customer satisfaction 1. CI in place PB 100%
and reduce claims PW 0%
2. SFC report available PB 25%

PW 0%
3. Actions to reach the target PB 0%
(C1=10; C2>5; C3=0) PW 0%
4. Visual management

People Knowledge Continuously and consistently 10%

leveraging best practises and
experiences of the group in an 1. Job description with skills needs.
effective manner​
2. Training plan deploy and updated.

3. Evaluation of effectiveness
4. Scheduled Job site visit

Increase quality awareness Quality, after safety, should be 0%

top of mind among all
employees in the organisation​
1. Quality conversation
2. Quality dashboard in shopfloor.

3. Quality awareness (non

complaints).
 O V AC AL AQ
TOTAL BU Argentina Brasil Chile Colombia Perú
Quality Committee 58% 42% 50% 75% 75% 60%
Process and Quality Plan 30% 63% 55% 73% 55% 55%
Confotmity index 8% 41% 19% 0% 22% 18%
Quality Maturity Matrix 14% 47% 0% 38% 50% 30%
People Knowledge 10% 35% 29% 44% 19% 28%
Increase quality awareness 0% 42% 16% 44% 13% 23%
20% 45% 28% 45% 39% 35%

BU
Quality Committee
Argentina 100%Brasil Chile
Colombia Perú
80%
Increase quality awareness 60% Process and Quality Plan

40%

20%

0%

People Knowledge Confotmity index

Quality Maturity Matrix

 H Q X AE AN
PLASTERBOARD Argentina Brasil Chile Colombia Perú
Quality Committee
Process and Quality Plan 40% 65% 65% 80% 55% 61%
Confotmity index 13% 31% 31% 0% 44% 24%
Quality Maturity Matrix 42% 42% 0% 75% 50% 42%
People Knowledge 19% 56% 31% 44% 19% 34%
Increase quality awareness 0% 25% 19% 44% 13% 20%
23% 44% 29% 49% 36% 36%

PLASTERBOARDS
Process and Quality Plan

Argentina Brasil 100%

Chile Colombia Perú
80%

60%

Increase quality awareness 40% Confotmity index

20%

0%

People Knowledge Quality Maturity Matrix

 H Q X AE
PW Argentina Brasil Chile Colombia
Quality Committee
Process and Quality Plan 19% 25% 33% 26%
Confotmity index 0% 0% 0% 0% 0%
Quality Maturity Matrix 0% 0% 0% 0%
People Knowledge 6% 6% 13% 8%
Increase quality awareness 0% 25% 13% 13%
5% 11% 12% 0% 7%

PWQuality Plan
Process and

Argentina Brasil 100% Chile Colombia

80%

60%

40%
Increase quality awareness Confotmity index
20%

0%

People Knowledge Quality Maturity Matrix