New Era University

SCHOOL OF BUSINESS ADMINISTRATION

THESIS/DISSERTATION ABSTRACT

Title : IMPACTS OF TEAMWORK IN ORGANIZATIONAL PRODUCTIVITY

Author: ______________________________________

Course: Bachelor of Science in Business Administration major in Human Resource

Development Management

School: New Era University

ABSTRACT
In today's society, there have been so much emphasis on pride and personal achievement at work
place; where by the concept of teamwork seems to be overlooked by managers and employees,
due to this management sees less essence of teamwork as a major tool of performance which has
lead them to poor performance and productivity in the industry market. Therefore the study seeks
to identify the impact teamwork has on organizational performance. The objective of this study
was to identify factors associated with teamwork, identify the positive or negative effects of
teamwork on employees and to examine the impact of teamwork on organization
performance.

Keywords: Teamwork, Employee Performance and Team Trust.

 New Era University
SCHOOL OF BUSINESS ADMINISTRATION

Chapter 1
INTRODUCTION

Background of the Study

 In today’s workplace, most workers, as discussed by McCauley and Fick-Cooper

(2020) are focused on accomplishing goals as individuals, and not as members of
workplace teams. Teamwork at the workplace remains an integral factor in
achieving success. This research paper will focus on the impacts of teamwork, on
the general outcomes of an organization, with emphasis on employee
performance. There are various factors associated with a positive intake of
teamwork, such as motivation and apt leadership in workplaces (Blanchard,
2018). This paper will, therefore, analyze the factors that affect teamwork and
translate the impact of teamwork on organizations’ achievement of their goals,
missions, and objectives. Some variables, which will be cross-assessed, are
leadership structures, evaluation of performance, and workers’ performance in the
modern workplace.
 Organizations globally are embracing working in geographically segmented
markets to enable a diverse of more established workforce. This is done through
the formation of very strong teams with both local and the global expertise.
Clendenin, (2014), argued that by bringing people from different diverse areas
with different culture will the help the organizations to improve their
performance. Most multinational companies like Coca Cola are good examples
where they compete in the existing business environment with other market
players. Organization have discovered that embracing the spirit of team work
across all the business functions eventually lead to improved performance where
employees feel motivated. Aichouni (2005), described a man as being that cannot
work without assistance of other fellow men thus are not able to survive without
assistance of other people. This makes teamwork crucial since it enhances mutual
interactions between man and his fellow men in the organization.
 According to Aydin and Ceylan (2009) the incentives of the teamwork for firm
are quite tricky to abstract and identified which makes the topic more puzzled for
the researcher as when the teamwork is associated with the performance(Kennedy
and Nilson, 2008).As seeing the paced corporate world with race of grabbing
opportunities organizations has to be quite fast and efficient with their stuff and
work to be in the business competition so high target make the teamwork more
significant for achieving desired business targets (Becton, Wysocki and Kepner,
2002).
 Without teamwork houses take long to build, government collapse and
companies are outshined by their competitors in the market and lastly without
teamwork people 3 lose their inspiration (Husain, 2011). According to Wageman
(1997) “company’s teamwork is the only way anything gets accomplished with
quality and efficiency and a major reason why economic growth is under
control and company’s success is scrutinized by top management to achieve the
desired goals.
 Organization is a social unit of people that is structured and managed to meet a
need or to pursue collective goals or organization is a systematic arrangement of
people to accomplish the same specific purpose. Every organization is composed
of three elements i.e. people, goals and system. The purpose is expressed as goals
generally. Each organization has a systematic structure that defines members and
some members are managers and some are operatives. Organization according
Caroline (2008) is a social entity whose goal is directed, deliberately structured
 New Era University
SCHOOL OF BUSINESS ADMINISTRATION

activity systems with a preamble boundary. Alan (2008) claimed that productivity
is the rate at which an employer, company or country produces goods and the
amount, produced compared with how much time, work and money is needed to
produce them.

Literature Review

 The impact of teamwork on employees‟ occupational performance has been a major topic
of many researches done by academics and practitioners in the previous years (Jones et
al, 2007). The reason behind this attention is the fact that the practical concept of
teamwork has a strong influence on the performance of any organization and the
employees who work in it. Teamwork was defined and deliberated by some researchers
as an essential occupational skill that is necessary to accomplish and achieve the visions,
goals, plans and objectives of the organization and to activate and enhance the
performances of the workers there. There are several causes and reasons that clarify and
highlight the link between teamwork and the level and quality of the performance in
workplace. Jones et al (2007) state that understanding the impact of teamwork on
performance is important because teamwork is viewed by some researchers as one of the
key driving force for improving a firm‟s performance. Team members enhance the skills,
knowledge and abilities while working in team (Froebel and Marchington,
2005).Researchers and experts indicate that effective behaviors and concepts related to
teamwork can increase the level of improvement of employees‟ performance and their
productivity as well as enhancing the ability of solving conflicts and facing the urgent
and sudden challenges at work.
 First advanced in 1965, Tuchman‟s version is widely called a foundation for effective
crew building (Tuckman, 1965). The most famous teamwork theory is Bruce Tuchman‟s
“team stages model. Tuchman‟s version is extensive as it acknowledges the truth that
companies do not start out completely-shaped and functioning (Tuckman & Jensen,
1977). Tuchman‟s indicates that groups grow through truly defined levels, from their
creation as businesses of individuals, to cohesive, project-targeted groups. The idea holds
that four phases take place in the group Teamwork development Organization
Performance GSJ: Volume 7, Issue 9, September 2019 ISSN 2320-9186 544 GSJ© 2019
www.globalscientificjournal.com development to overall performance which encompass;
the formation of the organization is the very first segment where the employees try to
figure out their different teammates, and marvel why they're there at all. Storming is the
second one section by way of which the group participants start to simply see themselves
as a crew, however this can also be challenging as teammates attempt to position
themselves as chief as opposed to follower (Abudi, 2010). All through the third phase,
that's known as "norming" is where the group starts working together and establishes
dreams, policies, and figures out who does what, and what the result is. Performance is
the ultimate segment and that is the factor wherein the crew starts to recognize its not
only the just the undertaking, however also the relationships of the group individuals. It‟s
at some stage in this level that the team begins developing collectively (Pfeiffer, & Jone,
1973).
 Cohen (1999) says that teams are replacing individuals as the basic building blocks of
organization. In this century, the teamwork skill has been taught as an essential
educational concept at schools, so that students learn the proper strategies to develop
professional skills as part of their educational process. The important professional skills
such as solving conflicts, communication, collaboration and positive interaction skills are
noticeably being defined by managers as an important requirement for the work
environment. So, the employers and managers are always looking for individuals who
can collaborate and work on teams as a critical skill in every working environment.
 New Era University
SCHOOL OF BUSINESS ADMINISTRATION

Statement of the Problem

 Two are better than one, because they have a good reward for their hard work. For if one
of them should fall, the other one can raise his partner up. But how will it be with just the
one who falls when there is not another to raise him up?" (Ecclesiastes 4:9-10, KJV).
This implies that teamwork can accomplish what the individual cannot do on his or her
own. Teamwork is defined as "a small number of people with complementary skills
who are committed to a common purpose, performance goals, and approach for
which they are mutually accountable." (Katzenbach and Smith, 1993)
 In today's society, there have been so much emphasis on pride and personal achievement
at work place; where by the concept of teamwork seems to be overlooked by managers
and employees, due to this management sees less essence of teamwork as a major tool of
performance which has lead them to poor performance and productivity in the industry
market. Therefore the study seeks to identify the impact teamwork has on organizational
performance.