Issue No. (4) Rev.

(0)
Maintenance Work
Instruction Date: 15/04/2013
PSC-WI-6.3 Page 2 of 2

Purpose and Scope

The Purpose of this procedure is to establish framework for all the IT related works and any of the
maintenance works performed within the organization for all assets at all sites.

1. Procedures
1.1. Maintenance Head is responsible for all maintenance operations upon request (breakdown
maintenance).
1.2. For any detected damage or breakdown, where a maintenance is needed, the Maintenance
Head decide whether the maintenance process shall be outsourced or not where the
Maintenance & Repair Requisition form no. (F-02/PSC-WI-6.3) is used for this breakdown.
1.3. Either the company shall perform the repair or external supplier the damage/breakdown shall
be evaluated using Breakdown Report form no. (F-03/PSC-WI-6.3) attached with the
Maintenance Cost Report form no. (F-04/PSC-WI-6.3) approved by the Maintenance Head.
1.4. IT Specialist is responsible for preparing the maintenance plan to perform the regular checks
on the Maintenance Plan form no. (F-01/PSC-WI-6.3).
1.5. All Managers/Heads have to cooperate with IT Specialist to establish managed controllable
Network and PCs in their departments.
1.6. IT department shall control Any POs regarding PCs/Laptops including any required software
licenses, all the software installations on PCs/Laptops, and any Internet Access request from
any department
1.7. IT Specialist shall maintain a Monthly full backup on tape library drives where the same
cycle shall be applied for application servers data that is not related to users data files (e.g.
MRP, ERP, SQL, Oracle).

2. Forms
2.1. Maintenance Plan (F-01/PSC-WI-6.3)
2.2. Maintenance & Repair Requisition (F-02/PSC-WI-6.3)
2.3. Breakdown Report (F-03/PSC-WI-6.3)
2.4. Maintenance Cost Report (F-04/PSC-WI-6.3)