Non conformities, and Issue No. (4) Rev.

(0)
Corrective / Preventive Date: 15/04/2013
Actions Procedure
PSC-OP-8.3/8.5.2/3 Page 2 of 4

1. Purpose and Scope

The Purpose of this procedure is to establish a system for identifying, recording and disposition of
non-conforming cases related to materials and products, and the implementations of corrective and
preventive actions related to the Quality, management systems audits within all the company
departments and sites.

2. Procedure
2.1. Non conformity is a condition which doesn’t comply with the rules of the applicable codes,
client requirements and/or other specified requirements logged in a report abbreviated as
NCR form no. (F-01/PSC-OP-8.3/8.5.2/3) issued by QC engineer and reviewed by QC
manager or his delegates.

2.2. QC Manager or his delegates are responsible for obtaining the client and/ or third party
approval on the proposed disposition.

2.3. If the design is affected, QCM shall consult with, and obtain the approval of the TO Head.

2.4. Where ASME inspector (AI) involvement is required by the code, the disposition should be
agreed with him.

2.5. Nonconformance reports are identified with sequential numbers, and this number shall be
placed on the inspection test plan in the "remark" column at that step where the
nonconformity occurred.

2.6. QC Manager or his delegates shall inform QA and Project Managers (and/or factory manager)
or their delegates with the non-conformity case accompanied by proposed disposition, and
proposed date of case closure.

2.7. After applying the disposition, QC manager or his delegates must have the client endorsement
verifying the proper implementation of the disposition assuring the closure of the non-
conformity case.

2.8. QC manager or his delegates only have the authority to hold and release the nonconforming
items according to the case status as well as separating the rejected items and tagging them
with the mark “HOLD”.

2.9. Non-Conformity Reports Index Shall be established using form no.(F-02/PSC-OP-

8.3/8.5.2/3) to assure adequate follow-up of NCRs.

2.10. Original copy of the NCR shall be maintained by QC after closure to distribute it to the
concerned department and to keep the NCRs as a record.

2.11. QA Head or his delegate has the authority to decide whether the non-conformity case needs
a corrective action or not, if so a corrective action shall be issued on form no. (F-03/PSC-
OP-8.3/8.5.2/3) where QA Head is responsible for CAR follow-up.
 Non conformities, and Issue No. (4) Rev. (0)
Corrective / Preventive Date: 15/04/2013
Actions Procedure
PSC-OP-8.3/8.5.2/3 Page 3 of 4

2.12. For the internal minor violations occurred during the working day, an observation report form
no. (F-05/PSC-OP-8.3/8.5.2/3) may be issued recording the case identifying the action taken
towards the case.

2.13. QA Head or his delegate has the authority to escalate the observation report to NCR and to
determine and the potential of issuing a CAR related to this case, where QA department is
responsible for maintaining the observations records.

2.14. Management Representative, QA Head, internal auditors, all managers, and deputies are
authorized to raise the corrective/preventive action requests using form no.(F-03/PSC-OP-
8.3/8.5.2/3) to improve the work performance.

2.15. Corrective action:

2.15.1. The corrective action is taken to eliminate the causes of non conformities in order to
prevent recurrence.
2.15.2. Sources of corrective actions are:
 Internal audits results
 External audits results
 Customer complaints
 Nonconforming reports
 Management review meetings
 Quality policy, quality objectives
 Improvement proposal from all managers

2.16. Preventive Action:

2.16.1. The preventive action taken to eliminate the causes of potential non conformities in
order to prevent their occurrence.
2.16.2. Proactively, QA Head is responsible to review departments' accumulated data and
records periodically to determine any preventive actions needed to avoid potential non-
conformities in products or system.
2.16.3. Sources of preventive actions are:
 Quality policy, Quality objectives
 Data analysis results
 Application of statistical techniques
 Improvement proposals from managers

2.17. In the first section of the CAR/PAR form the corrective/preventive action requester describes
the nonconformity.

2.18. In the second section of the form, the responsible person(s) of solving the problem states the
analysis of the non conformity root cause and the action to be taken and the estimated date of
such action.

2.19. In the third section of the form, QA Head writes down his comments. In case of non-effective
corrective/preventive actions, the quality assurance department will raise another one.
 Non conformities, and Issue No. (4) Rev. (0)
Corrective / Preventive Date: 15/04/2013
Actions Procedure
PSC-OP-8.3/8.5.2/3 Page 4 of 4

2.20. The QA Head receives a copy of the CAR/PAR in order to review completion of the action
taken and ensure the effect of such action on the documents.

2.21. The quality assurance department follows up the CAR/PAR and the appropriate actions using
form of CAR/PAR follow up No. (F-04/PSC-OP-8.3/8.5.2/3).

3. Forms
3.1. Non-Conformity Report (F-01/PSC-OP-8.3/8.5.2/3)
3.2. Non-Conformity Reports Index (F-02/PSC-OP-8.3/8.5.2/3)
3.3. Corrective/Preventive Action Request(CARs/PARs) (F-03/PSC-OP-8.3/8.5.2/3)
3.4. Corrective/Preventive Action Request(CARs/PARs) follow-up (F-04/PSC-OP-8.3/8.5.2/3)
3.5. Observation Report (F-05/PSC-OP-8.3/8.5.2/3)