MG202 (Print)

Operations Management
COURSE OUTLINE

1. SEMESTER/YEAR: Semester 1, 2020

2. MODE OF DELIVERY/LOCATION: F-F

3. PRE-REQUISITES: MG101 or MG106

4. COURSE CO-ORDINATOR:
Subhash Appana (PhD)
Senior Lecturer, School of Management and Public Administration

5. TEACHING TEAM

Name: Dr. Subhash Appana Name: Mr. Shavneet Sharma

Office: FBE Room S127 Office: FBE Room S219
Phone: 323 2617 Phone: 323 1566
Email: subhash.appana@usp.ac.fj Email: shavneet.sharma@usp.ac.fj
Consultation Hours: To be announced Consultation Hours: To be announced later
later via Moodle. via Moodle.

6. LECTURE TIMES & VENUE

Wednesdays 9:00-11:00 Rm. 092-003

7. SATELLITE TUTORIAL TIMES & VENUE

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Week no. and date Unit from Course Book; chapters from Assessments
prescribed text and readings based on
text posted on Moodle (Assignments and tests)

1 Unit 1: Introduction to Operations

Management (C/Book) & Chapter 1 2
03–07 February of Prescribed Text

2 Unit 2: Historical Development of Satellite Tutorial 1:

Operations Management (C/Book) & Saturday, 2020;
10–14 February Chapter 3 of Prescribed Text Time: 5-6pm (Fiji Time)

3 Unit 3: Operations Strategy and

Competitiveness (C/Book) & Chapter 4
17–21 February of Prescribed Text

Unit 4: Forecasting Demand Satellite Tutorial 2:

4
Saturday, 2020;
(C/Book) & Chapter 5 & 5S of Time: 5-6pm (Fiji Time)
24–28 February
Prescribed Text

5 Unit 5: Product Design and Process

Selection (C/Book) & Chapter 6 & 6S of
02–06 March Prescribed Text

Unit 6: Facility Location and Layout Satellite Tutorial 3:

6 Design (C/Book) & Chapter 7 & 7S of Saturday, 2020;
Prescribed Text Time: 5-6pm (Fiji Time)
09–13 March
Assignment 1 due: Friday, 13th March 2020
4pm Fiji day and time
7 Unit 7: Operations Scheduling and
Control (C/Book) & Chapter 8 & 9 of
16–20 March Prescribed Text

23–27 March

Mid-Semester Break

8 Mid-semester test: Week 8 (date, time and

venue of the test will be confirmed by exams
30 March–03 April office)

Unit 8: Production Planning (C/Book) &
Chapter 10, 11 & 11S of Prescribed
Text.
Satellite Tutorial 4:
Saturday, 2020;
Time: 5-6pm (Fiji Time)

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 9 Unit 8: Production Planning (C/Book) &
Chapter 10, 11 & 11S of Prescribed
06–10 April Text

Satellite Tutorial 5:
10 Saturday, 2020;
Time: 5-6pm (Fiji Time)
13–17 April Unit 9: Materials Management
(C/Book) & Chapter 12 & 13 of
Prescribed Text

Assignment 2 due: 24th April, 2020

11 4.00pm (Fiji Time)
Unit 10: Quality Management (C/Book)
20–24 April & Chapter 14 of Prescribed Text

12 Satellite Tutorial 6:
Unit 11: Japanese Approaches to Saturday, 2020;
27 April–01 May Operations Management (C/Book) & Time: 5-6pm (Fiji Time)
Chapter 15 of Prescribed Text

13

04–08 May Chapter 16 of Prescribed Text

14 Satellite Tutorial 7:
Chapter 17 of Prescribed Text. Saturday, 2020;
11–15 May Time: 5-6pm (Fiji Time)

15

18–22 May STUDY BREAK

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 16 & 17 EXAMINATIONS
25 May–05 June Check with your USP Campus or Centre the exact time and
date of your examination

9. EMERGENCY CONTACT

Name: Susan Tafunai-Mani

Phone: 323 2137
Email: susanl.tafunaimani@usp.ac.fj

10. COURSE DESCRIPTION

This course is intended to introduce students to the field of Operations Management (OM)
and create an appreciation of the significance of OM decisions. Some of these decision areas
include workforce, process, capacity, quality and inventory. Students will learn to examine
the effectiveness of operations systems in both manufacturing and services, identify
operations problems and propose solutions for improvements.

11. COURSE LEARNING OUTCOMES

On successful completion of this course, students should be able to:

1. Examine the importance of operations management in terms of history, theory and
application;
2. Understand the professional significance of operations management in the Pacific
region;
3. Assess the decision-making processes regarding factors, such as, workforce,
processes, capacity and inventory;
4. Analyze the effectiveness of operations systems in private (and public) sector
environments; and
5. Propose solutions to operations management issues in the Pacific Island countries
individually and in groups.

12. USP GRADUATE OUTCOMES

The USP graduate outcomes are as follows:

1. Communication: Graduates will be able to communicate ideas clearly and

persuasively in structured formats using language and other modes of
communication that are appropriate for context, audience and specific disciplinary
conventions.
2. Creativity: Graduates will extend boundaries of current knowledge in a particular
discipline or profession.

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 3. Critical thinking and quantitative reasoning: Graduates will be able to evaluate
multiple perspectives and arrive at a reasonable independent judgement based on
evidence.
4. Ethics: Graduates will demonstrate a commitment to high ethical standards in
scholarly, professional and socio-cultural practices.
5. Pacific consciousness: Graduates will recognize the cultural heritage and diversity of
Pacific societies for sustainable development in a contemporary environment.
6. Professionalism: Graduates will demonstrate the ability to carry out tasks to
acceptable standards within their profession and occupations.
7. Teamwork: Graduates will work together in a respectful and collaborative manner to
complete tasks within teams to achieve an outcome.

13. COURSE CONTENT

Focus for Each Week

1 Week 1 Unit 1: Introduction to Operations
03–07 February Management (C/Book) & Chapter 1 2 of
Prescribed Text
2 Week 2 Unit 2: Historical Development of
10–14 February Operations Management (C/Book) &
Chapter 3 of Prescribed Text
3 Week 3 Unit 3: Operations Strategy and
17–21 February Competitiveness (C/Book) & Chapter 4
of Prescribed Text
4 Week 4 Unit 4: Forecasting Demand
24–28 February (C/Book) & Chapter 5 & 5S of Prescribed
Text
5 Week 5 Unit 5: Product Design and Process
02–06 March Selection (C/Book) & Chapter 6 & 6S of
Prescribed Text
6 Week 6 Unit 6: Facility Location and Layout
09–13 March Design (C/Book) & Chapter 7 & 7S of
Prescribed Text
7 Week 7 Unit 7: Operations Scheduling and
16–20 March Control (C/Book) & Chapter 8 & 9 of
Prescribed
23–27 March Mid-Semester Break
8 Week 8 Unit 8: Production Planning (C/Book) &
30 March–03 April Chapter 10, 11 & 11S of Prescribed Text.
9 Week 9 Unit 8: Production Planning (C/Book) &
06–10 April Chapter 10, 11 & 11S of Prescribed Text
10 Week 10 Unit 9: Materials Management (C/Book)
13–17 April & Chapter 12 & 13 of Prescribed Text
11 Week 11 Unit 10: Quality Management (C/Book)
20–24 April & Chapter 14 of Prescribed Text
12 Week 12 Unit 11: Japanese Approaches to

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 27 April–01 May Operations Management (C/Book) &
Chapter 15 of Prescribed Text
13 Week 13 Chapter 16 of Prescribed Text
04–08 May
14 Week 14 Chapter 17 of Prescribed Text.
11–15 May
15 Week 15 STUDY BREAK
18–22 May
16 Weeks 16 & 17 EXAMINATIONS
25 May–05 June Check with your USP Campus or Centre
the exact time and
date of your examination

14. PRESCRIBED TEXT AND OTHER RESOURCES

Heizer, J., and Render, B., Munson, C. (2017). Operations Management: Global Edition
(12th Ed.). New Jersey: Pearson.

Reading List (indicative only):

1. Cooke, J.T.H. (2012). Operations Management: The Art and Science of Making
Things Happen. UK: Ecademy Press.
2. Bhattacharya, S. (2014). Operations Management. Delhi: PHL Learning Private
Limited.
3. Davis, Mark M., Aquilano, Nicholas J., & Chase, Richard B. (1999), Fundamentals
of Operations Management (3rd Ed.) Irwin/ McGraw-Hill, Chicago.
4. Finch, B. J. ((2006). Operations Now. Profitability, Processes, Performance (2nd Ed.).
NY: McGraw-Hill.
5. Greasley, A. (2006). Operations Management. Chichester: John Wiley & Sons, Ltd.
Referencing guide:

Use the Harvard referencing style seen here: http://www.usp.ac.fj/?id=16266.

Journals:

1. International Journal of Operations Management

2. Journal of Operations Management
3. International Journal of Operations and Production Management
4. Decision Sciences

15. ALIGNMENT OF LEARNING OUTCOMES, ACTIVITIES AND ASSESSMENT

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The following table demonstrates the alignment of the course learning outcomes to
appropriate activities and assessments and the links to programme and USP graduate
outcomes.

Associated
Course
Teaching and Programme
Learning Assessment USP Graduate Outcomes
Learning Outcomes
Outcome
Activities
1 Satellite and Mid semester Research Communication GO1
face to face test and Literacy;
Tutorials assignment 1 Management Critical thinking GO3
&2 Skills;
Academic
Knowledge
2 Satellite and Mid semester Research Communication GO1
face to face test and Literacy;
Tutorials assignment 1 Management Critical thinking GO3
&2 Skills and
Pacific Consciousness GO5
Academic
Knowledge
3 Satellite and Mid semester Technical Ethics GO4
face to face test and Competency
Tutorials assignment 1 and Communication GO1
&2 Management
skills Critical thinking GO3
Professionalism GO6

4 Satellite and Mid semester Technical Creativity GO2

face to face test and Competency
Tutorials assignment 1 and Communication GO1
&2 Management
Critical thinking GO3
skills
Professionalism GO6

5 Satellite and Mid semester Research Creativity GO2

face to face test and Literacy;
Tutorials assignment 1 Technical Communication GO1
&2 Competency
Critical thinking GO3
and
Management Pacific Consciousness GO5
skills

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16. ASSESSMENT

This course has 2 assignments (15% each), a mid-semester test (20%) and a final
examination (50%).

14.1 ASSESSMENT PORTFOLIO

TYPE OF ASSESSMENT WEIGHT Comments/Rationale LEARNING

OUTCOME
CONTINUOUS ASSESSMENT - 50%
Mid Semester Test 20%
Assignment 1 15%
Assignment 2 15%
FINAL EXAMINATION - 50%
Final Examination
(Individual – 3 hours)

14.2 PASSING THE UNIT

In order to be awarded a pass in this unit, students must:

 Achieve an overall mark of at least 50% in the course.
 Obtain a minimum of 40% in both components (coursework and final exam)

14.3 GRADE DISTRIBUTION

A+ A B+ B C+ C D E
85-100 78-84 71-77 64-70 57-63 50-56 40-49 0-39

14.4 ASSESSMENT POLICIES AND REGULATIONS

For detailed regulations, please refer to the USP Handbook and Calendar.

Plagiarism, copying materials from other sources without proper referencing and
acknowledge of the source is a serious offence and will be dealt with severely. In the
Regulations Governing Academic Misconduct section of the USP Handbook & Calendar
plagiarism is defined as “the copying of another person’s creative work and using it as
one’s own – without explicitly giving credit to the original creator. Work copied without
acknowledgement from a book, from another student’s work, from the internet or from
any other source”. If lecturer is satisfied that plagiarism has occurred, they will report the
matter to the Head of School. They can reduce marks appropriately. If the matter is seen
as serious enough it can be taken to the Student Disciplinary Committee by the Head of
School.

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17. IMPORTANT DATES

Activity Week Weighting (%)

Mid Semester Test Week 8 (date, time 20%
and venue of the test
will be confirmed by
exam office)
Assignment 1 Friday 13th April, 15%
2020 by 4pm Fiji
Time
Assignment 2 Friday 1st May 2020, 15%
4pm Fiji Time

18. ADDITIONAL COURSE ATTENDANCE

16.1 TUTORIALS

Day Time Venue

Monday 09.00-10.00 am 019-104A

Monday 10.00-11.00 am 019-104A

Monday 12.00-01.00 pm 019-104B

Monday 04.00-05.00 pm 093-202

Monday 05.00-06.00 pm 093-202

Tuesday 02.00-03.00 pm 019-104B

Tuesday 03.00-04.00 pm 019-104B

Tuesday 06.00-07.00 pm 093-001

Wednesday 02.00-03.00 pm 019-104B

Wednesday 03.00-04.00 pm 019-104B

19. STUDENT SUPPORT

Local tutorials
To assist you with your studies, regular face-to-face sessions may be held with a tutor. You
should check with your Campus or Centre at the start of semester to see if face-to-face
tutorials will be held for your course. If no local tutor is available at the respective
campuses/centres, then students will need to attend satellite tutorials. The face to face
tutorials for Laucala campus students will start in Week 2 of the course, students are
requested to sign-up for a session on moodle. Check in moodle shell, where the section is
marked Laucala student’s tutorial sign-up, click the option and sign in for a class.

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Tutorial sign-up will be online in moodle shell. There won’t be any signing up for tutorial
classes other than the moodle.
Tutorial outline for the semester will be uploaded in moodle for your ready reference. The
tutorial outline will brief students on what is expected of them in tutorials. Download and
print this from moodle shell and bring this along to tutorials from week 2 for Laucala students
and any campus/centre where a local tutor is available. If there is no local tutor, then students
at other campuses can use the tutorial outline as a guide to test their understanding of the
topics.

Your REACT session

Apart from local tutorials, USP uses a system known as REACT which allows you to hear
and see your course coordinator or tutor as well as your fellow students who are located in
the various campuses in the USP region. You may get presentations and notes in addition to
your scheduled session. These are commonly known as satellite tutorials. You are encouraged
to attend the scheduled sessions in the weeks shown in your study schedule.

17.1 ONLINE HELP & e-Learning INFORMATION

Moodle is USP’s learning management system and will be used to support learning in some
of your courses

17.2 FACULTY STUDENT LEARNING SUPPORT (SLS) SERVICES

SLS supports you through e-mentoring which is giving you learning tips and advice through
email.
You can email us at the following addresses:
 Faculty of Business and Economics: fbe_sls@usp.ac.fj

20. EXPECTATIONS OF STUDENTS

For DFL courses, lecture sessions are not held. It is thus required that students work in line
with what has been allocated in the study organiser and activities’ sections for each unit in the
Course Book

18.1 STUDENT RESPONSIBILITIES

Students are expected to:

 Spend enough time on Moodle and other activities required in the course
 Attend all lectures, workshops, team meetings etc. unless hampered by illness in
which case you must inform your course coordinator and team members.

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18.2 STUDENT WORKLOAD

TYPE Hour Comments

s
Reading course book and 6 hrs Students need to do their readings consistently
attempting activities per
week
Doing extra readings and 4 hrs This will assist students in understanding the concepts
research for assignments and discussed in this course
tests
TOTAL 10

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