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56502
MBA 5 Yr.1st Sem. (N. S.) 2011-16
Examination - December, 2019
BUSINESS COMMUNICATION SKILLS
Paper: 501-P-2
. e . Three Hours 1 [ Maximum Marks : 80
Tttll ·~ - - - - - - - - - - - - - - - - -
~ nswering the questions, candidates sJi:'uld ensure that theiJ_ ha~
fm1 sur,plied the correct and complete questwn paper. No complaznt zn
this regard, will beentertained after examination.
Note: Section A is compulsory. Attempt any four
questions from Section B by selecting at least one
question from each Unit. Each question carries
equal marks.

SECTION-A

1. (a) What is listening? 2 x 8 = 16

(b) How communication be made effective?
(c) What is oral presentation?

(d) What are the features of public speaking?

(e) Role of bibliography in reports.
(D What are the semantic barriers?
(g) What are the characteristics of grapevine?
(h) What is external communication ?
56502 1;
..,ot>-(P-3)(0-9)( 19) P. T. 0 .
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SECTION-B
UNIT- I

2 . D i..~cus s the barriers to conunu.nication._ A~o suggest

rneas ure s to remove barriers of commun1cation. 1
6
OR

3. Discuss all the verbal and non-verbal communication

forms in detail. 16

UNIT- II

4. Describe the principles to be kept in mind while

writing a sales letter also expla.ins with suitable
examples. 16

OR

5. Explain the salient features of notice, circular and

memorandum. 16

UNIT - Ill

6. Write a detail note on structure of business report. 16

OR
7. Write note on:
(a) Summaries of report
(b) Proposals 8
8
UNIT- IV
8. Explain the need and -
communication. importance of listening skills in
16
56502-¼t,0-(P-3}(0-9)(19) ( )
2
 OR

g, W}tat do you understa~~ by ~riting skins ? What are

the various steps of wnting skills? 16

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-iw.(p 3)
. (0-9)(19) ( 3)